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I would give no stars if I could….I had renters insurance with this company….I wouldn’t deal with them if I were you…..my house burned down when I wasnt home thankfully….this was on 1/13/2018…..my house was a total loss…I lost …
I’ve been trying to purchase a flood insurance policy. The certain agent that I was told to contact does not return phone calls or emails. I’ll find another company.
This SCUM INSURANCE has a problem of raising your insurance without notice with a insurance policy that has way less coverage than others, your best choice is to find another insurance with a lower payment and better coverage.
They cancelled our coverage right after issuing our policy. Sent us the notice by snail mail so we had to scramble for another policy on a very short timeline. Unprofessional and were not willing to work with us at all.
This is the worst company for home owners insurance I have started a claim for my roof that is getting worse and it has been a month of me calling and getting no where with any of these people I do not recommend this insurance company at …
Horrible customer service. My claims adjuster Samantha A. Is a joke. She dont respond to emails she dont call you back. I would not recommend this company I give them a negative 1 million for customer service
Raised all the coverages on my Home Owners policy causing a $500 increase annually. As if the cost to rebuild my house increased by $50,000 from last year. This is a shady company. I’m moving on.
I was speaking with one of the rude customer service people who got my social security number and all of my personal information and after I told him that the home was having some up grades to the central air unit and it was vacant he hung the phone up on me. I believe every review is true, please don’t do business with this company!!!
Hail damaged our roof they sent a small check to a roofing co. that tried to cheet us by doubling the money we had to pay after we made the deal.The check in our name and theirs.Homesite put a stop on the check when we told them we were not using this roofing company.Now they are not paying nothing .
Worst customer service. Requested a document over 2 weeks ago and all I get is automated emails saying my request is in process. Will be canceling my policy.
Beware… check with your insurance company make sure they are not 3rd party company for your home insurance they will find away not to pay or make it seem like everybody out scamming. Had to give 1 star and that more than they deserve.. Spread the word stay away from these crooks.
I wish I could give no stars. I cancelled a month ago and am still waiting for a refund after their customer service refunded it to an old card that was closed. I am at a loss that it could take 30 days to cut a check? This is basic customer service kids. Get it together.
I was immediately denied insurance because of my dog’s breed. He is a well trained & loving crossbreed Rottweiler-coonhound, no signs aggression AT ALL! Agression is not in the breed, it’s taught from people.
Awful company. Went through them for my home insurance and they told me they were cancelling my coverage in 15 days for a couple of damaged asphalt shingles. I am getting the roofing repaired as soon as the winter is over but they did not even give me chance to get it fixed. Good prices but what a terrible company.
FIRST OF ALL. Your website is f****** trash. It takes me literally 20-30 minutes to find where to log in just to make a payment. Second. My policy was canceled without getting any notification of it by mail or email or even a phone call. I …
Waste of money. I placed a call to file a new claim, right after it said they were connecting me with a rep. I was hung up on. 3 more attempts, same thing. Cancelled. There eager to take your money, but see what you get when filing a claim!
I had to file a claim for my home. This company is absolutely the worst, everything from the inspector that came out to the point of contacts from Homesite. No one can give me a direct answer and they always refer me to frequently asked questions page. The representative from the company could barely write a complete sentence.
This company is the most dishonest company I’ve had to deal with, they are thieves, their claim specialists are trained to manipulate the conversations to trick you into saying what they need to hear so they don’t have to pay. DO NOT USE HOMESITE INSURANCE unless you want to be taken for a ride, DISHONEST THIEVES, MASTER MANIPULATORS
They claimed i needed to replace my entire roof because tree branches touching it and moss and because grapes grow on the side of my house, now i have like 2 days to find new insurance F
Unfortunately my condo needs fire mitigation, long delayed given the fire was at the end of August, 2018..I need a decision about $ for Recovering my ceiling. I have told 4 customer service people my story, and have yet to speak or get a reply to voicemails, emails. Yikes…. I’m a victim again.
I have my insurance through Gieco and Homesite is who they used to underwrite my condo insurance with. Worst service ever, claim adjusters never call or return my calls. Do yourself a favor a find someone else.
Homesite put me in touch with AFICS and a poor adjuster by the name of Anthony Danko. Quoted $1600 for $4K worth of work, dropped them and GEICO for affiliation.
Geico gave me this second rate company.Stay away!!!Had a minor water damage claim,you would think I was asking for $10000!!! Garbage company
do not use!I even canceled Geico Auto because they gave me this bogus
homeownwers company!
Worst insurance experience ever!! Disappointed that Geico associated their selves with this dishonest company. I called Geico to attempt to lower my insurance premiums. They directed me to Homesite and claimed they would be lowering my cost. Two weeks later it turns out that they have INCREASED my monthly cost by $200!!
The WORST home owners insurance company! They didn’t cover anything. Our damages were estimated to be about $6000.00 and they wrote a check for $1500.00 (which covered the cost of their guys company out and doing some damage control to the …
It takes an act of god for them to respond to you. I sent the adjuster emails on August 18 and 19 (a week ago) asking for an update. Left him a voicemail yesterday. Left his supervisor a voicemail today. Zero response. Not even the decency to send an email reply to acknowledge he got the message.
Horrible company! Stay away from Geico home insurance as it’s managed by this company. Terrible, terrible, terrible! Unprofessional procrastinators. Review with 5 stars are absolutely paid by the company. I wish Google had 0 starts. Company …
They take your money and do not cover anything… buyer beware!!! You better read The Perils of the master policy or you’re going to get screwed by this company. Darren Wright does not return phone calls either period and upper management …
This is the worst company ever . My husband and I closed on our home back on September 02,2020 we cancelled the Progressive insurance on the 4th of september ,we were told the insurance policy was handled by Homesite. After several lies …
Homesite inspector came to our house, hopped on a ladder to the roof, didn’t notify us they were doing a home inspection, didn’t look inside, took 5 pictures and then said we were uninsurable because of the roof. Homesite inspector should have notified us they were inspecting our home. It’s the safe and proper thing to do.
I called “after hours” to report a claim and the lady I spoke with was VERY unengaging. Sounded like a robot and had a bad attitude. Most companies when you have a loss they at least PRETEND like they care. This woman said nothing like …
The absolute worst. Watching my mother go through so much stress dealing with this company. The adjuster D. Kaiser never kept my mother informed on the claim and I have a suspicion that the construction company has ties to the insurance …
After a year of having insurance with this poc company, I was dropped for an inspection that showed my sons little John Deer tractor and go kart was beside one of my buildings. I had been working in the yard and had some rakes out and a …
They provide insurance, but be careful. They make changes to your account without telling you, and external parties have more ease of control over your account than you do. Customer service is hit or miss depending on the day.
I would give a zero if that is possible. I canceled my insurance with them and it has been over 54 days and I am still waiting for my refund check. I have made multiple calls and on each of those calls the agents told me that my refund is …
Will not recommend this company. They are $400-500 dollars different in price range compared to other companies and with less coverage. Buyer beware I wish I could give this company 0 stars. I’m very upset with myself that I didn’t do research
Being forced to start a new policy at a much HIGHER rate because they can’t renew my policy due to their “system issues”. Didn’t give a notice as stated in the policy.
Filed a claim for obvious roof damage after a major hailstorm that left baseball sized holes in our gazebo, located about 10’ from our house. Despite having “soft spots” all over the roof, the inspector claimed no damage warranted …
Really 0 *s ! The agent said they would cover my ring at value not ask me to pay more for doing there job for paperwork..now i am paying on coverage for something that’s not covered..I was on hold for 1 hr ,they did help me at all..a very bad company for renters insurance!!!!!
I had my house for almost 20 years. The charter for my neighborhood specified roofs had to be tile. I had Liberty Mutual for the majority of my time. In May 2019 I switched to Geico/Homesite as Geico is whom I have my car insurance with. In …
Homesite does not value their customers I will definitely be going to a company that offers more customer service and more transparency with their policies. All the bad reviews here are definitely in line with what I have experienced with going up on my rates about $850 over the course of two years.
If I could leave no stars that would be ideal!! Unfortunately I experienced a severe thunderstorm at my home! The powerline surged the house frying the furnace and multiple other things at my residence! After filing a claim which they made …
They are so bad. Ask your car insurance company who they work with before you bundle. If it is Homesite do not use. They raised my rate for no reason. When I had a claim (tree fell on my house) they fought me tooth and nail. They …
This is just one of the photos from Sarah Lasse. The adjusters that they have handling their claims have no idea what they are doing. They cannot comprehend basic math. I want everybody to take notice she says that 12,227.28 plus $5,200 and …
I got an insurance bundle through GEICO and didn’t realize they outsourced their home insurance to Homesite until I had to make a claim due to my house being burglarized. All they have done so far is try everything possible to get out of …
My fiancé and I recently closed on our first home and decided to bundle with geico who we have car insurance with. a few days after we closed we received a letter saying that an inspection was done of our home and that our roof had buckling …
Fair and helpful insurance provider. My family experienced the August 2020 Iowa derecho natural disaster and federal major disaster. Homesite was easy to communicate with and their catastrophe team understood the full extent of the damage and I feel like our claim was treated fairly.
Tornadoes touched down in Dallas in late October and the wind ripped shingles off my house causing a leak due to the rain. This company decided 100 dollars would be enough for the damages. Dodge this company I got them bundled through Geico they won’t help if you have any roof or water damage beware.
Almost had to delay the closing of my new home because I couldn’t get ahold of anyone to activate my insurance policy. Absolutely the worst customer service I have ever encountered in my life.
This company underwrites my home through Progressive. The customer service is good, until you ask some non sales questions. On the phone with Carrie Carter the supervisor now. After hours spent on the phone she has confirmed that the cost …
I bought the home insurance, like everyone else, bundle with geico auto insurance. After one month, the home insurance get canceled without notice, we called homesite, and have been told cause the little branches above the roof so then …
I canceled the policy and it’s over 3 weeks and still didn’t get my refund!!!! If they do that to all canceled people they making money holding them in investments.
Terrible service and underhanded dealings. We received word after closing on our home that our policy would be canceled in two weeks unless the entire roof was replaced. We spoke with customer service who suggested we write an e-mail asking …
You spend years paying them and when you need them they never come through. I had roof damage and they denied it but both a contractor and a home appraiser but told me I have extensions hail damage and my roof is 27 years old.
Overpriced insurance with very poor coverage. Customer service refused to work with us on covering food that was lost during a state wide power outage. Canceled this policy and will never work with this company again after their lack of “customer service”.
Dealing with Homesite has been a horrible experience thus far. We had sump pump failure which we are covered for. I filed a claim on Saturday —it is now Tuesday and we still haven’t had an adjuster come out. Servepro can’t continue work …
DO NOT USE THIS COMPANY.
Honestly if there is zero stars I will give it to this company. I canceled my policy with them July 9th until today 8/16 I didn’t receive the escrow check to give it to the other company what caused me to lose the other company.
Please do not use this company. I was racially discriminated against when I filed my claim. Im pursuing legal actions for bad faith and breach of contract.
Perhaps the worse insurance company ever, after my house was damaged from a storm, they didn’t covered any of the basement damages. they will also hit you with a depreciation cost which will always be high to prevent them from paying any of the damages. AVOID THIS DISHONEST INSURANCE COMPANY!
Not too helpful with claims. Called several times in a period of about a month but got the run around. The customer service person told me that I needed to take care of the damages myself. I decided to file a complaint with the Office of …
Despite the difficulties of mergers and buy outs, Homesite has maintained a seemingly comfortable work environment and kind customer service. Many people come online to give terrible ratings after having a difficult situation with the …
Terrible customer service. Missed one payment because of some kind of banking error completely out of my control. Was not notified in any way. Received an email with a confirmation number confirming I had made my payment. Then I received a …
O would give 0 stars but since that’s no possible 1 it is. Worse home insurance ever. We put in a claim for wind and hail damage got a private contractor that came to look at it. Roof needs to be repaired completely yet homesite adjuster Claims we can fix everything with $800. Wow !!
Kept cancelling my policy without my say so. They wanted me to replace the roof on a house that had been replaced 7 years before. The roof had nothing wrong with it. They wouldn’t budge, switched to USAA and they’re so much better. Don’t go with homesite.
I called to change my insurance from homeowners to landlord and they said no problem. They said they had to cancel my homeowners insurance first before setting up the landlord insurance, so I went through with cancelling the insurance. Then …
I had a home owners policy with homesite for one year and when I received my renewal statement I noticed I had been charged for a high risk dog which was a 16lb. Miniature pinscher so I decided to cancel the policy for which they owed me a …
Dealing with homesite now. If you want rude adjusters who refuse to help with you claim, hang up on you and literally refuse to give out managers information so you can try to get your claim settled, these are your people. …
This has to be the worst company that ever existed as far as home owners insurance. I was in the process of getting a refinance, the underwriter stated my roof was hazardous and would need a new roof in 30 days or my insurance would be …
This company is the worst. I got a policy with them and they were not able to coordinate with my mortgage company (despite myself and the mortgage company calling multiple times) to get the payment from escrow. I was lied to by the agent …
Woeful, bordering on negligent. Our home was flooded three days ago. We have two young children. They’ve provided zero response and left us with no help or support in unsanitary conditions. We’re still waiting to speak to a human being. Proceed at your peril.
The worst customer service experience ever with the claim process. Sadly, I didn’t realize Geico partnered with them for my home insurance until my first claim, which they denied after a quick phone conversation with the adjustor, without …
Like so many other customers, I regret ever signing up for this policy. I had never actually needed to use my home / rental insurance policy in the past, so I signed up for this ultra cheap policy to be bundled with my car insurance. …
Policy at renewal went up 325% after 10 years with company and zero claims. Was told it’s because TransUnion had an incomplete file on me. Spent a month writing 3 separate letters to TransUnion to get correct address on file, each time …
This company is horrible, do not sign up with them. I had a busted pipe in my home which caused my floors to be damaged and my basement flooded. The adjuster came and only approved a $10,000 claim. When I had the damage looked at by …
Its incredible how easily they’ll find you after you move to send you a bill or how it easy it is to add coverage online but if you want to cancel your policy forget about any plans you’ve made bc the wait times are incredibly long. I’ve …
I’m very disappointed with Home site. It has been 2 weeks since I filed a claim . One adjuster called to get information and to get us set up ,but that is far as it’s gone .I’ve been tryingto reach the field adjuster .he has not …
This company does not value customers time or state protocol! I filed a claim communication is HORRIBLE! The email process does not go to your adjuster it goes to a company email that has to be sent to your adjuster. My adjuster kept saying …
Started policy in March of 2019 and was satisfied with rates. 2020 renewal documents arrived and I was floored that my rate went from 1956.00 to 4852.00!!!!!! Reason being that I bought a new car so my amount of used credit increased. What does that have to do with my homeowners insurance?
Wow. I just got a call from my mortgage lender to let me know that after I had paid for my policy in full, Homesite had decided to cancel it. We received no notice. No phone call, no email, no letters to let us know. The BANK had to …
Extremely unprofessional customer service. Was double charged for the sum of $721 for homeowners insurance on a home I’ve owned for literally 6 months. Customer Services lies to me on the phone and they’re supervisors are of no help. Won’t …
Homesite cancelled our insurance because they did not like the look of our roof after buying a house. Naturally, we hired a company to replace the roof as it was not in the best condition. I was told they would reinstate my policy if the …
They raise the rates astronomically every year and come up with the worst excuses ever for doing so. I would never recommend them for homeowners insurance and would advise anyone looking to purchase homeowners insurance to shop elsewhere.
We had damage caused from the landlords HVAC unit, that wasn’t working properly causing the walls ceiling and floor to become damp, and it formed mold. The mold is black mold, my family and family dog are seriously ill because of the mold. …
This is by far the worst Insurance company we have ever had. They told us we needed to fix the garage roof or they were going to cancel our policy. We repaired the roof replacing it with a brand new metal roof. They claimed they did not receive the email we sent them with the updated pictures of the roof. Then canceled us anyway
Beware! We have had progressive Homesite for a few years now. We put our first and only claim in that was under our deductible. Homesite retracted the claim because it was under the deductible. So Progressive Homesite responds by …
Live in a split level home where we all sleep on the bottom part. Had water damage and got Service masters to rip up the rugs. This was Feb 24th. It’s now Mar 19th and our floors are still ripped up! The adjuster never called or reached out …
I hate to leave a negative review, but this company is truly terrible and should be avoided at all costs. We have used Progressive insurance for our Auto, Travel Trailer, and Home for over 10 years. I’ve never had any issue until our Home …
Like many reviews before, they decided to raise my insurance by $1000 for 2020 because I bought a new car. Huh? Have perfect credit and zero claims. I have had your insurance for 6+ years and have dealed with the increase in price every …
If I could give 0 stars I would. Its an awful company. I got them because I was with Gieco and bundled the Homesite homeowners with my Gieco auto. Every year my premium went up. I never made a claim. Since my payment was escrowed I didn’t …
Was good renters insurance overall, through progressive. Though I ended up cancelling because my rate went up due to pay outs in my area. Not sure how that has anything to do with me or the super basic insurance that I was paying way too much for.
My experience with homesite is pretty much the same as most of the reviewers here. My home policy on a house I bought was cancelled because I had a chimney cap missing (which was under the contract to be fixed by the last home owner). But …
Worst company I have ever dealt with…. Sent in repair photos of everything they wanted taken care of. They waited three weeks to review the photos and came back saying the repairs were insufficient the day before they were going to …
You’ll notice that any good reviews are over a year old. Homesite Employees were abruptly transitioned to a new company that is a DISASTER of a company. Employees are wanting to work and service the customers but the companies are not …
Had a Homeowners policy through Progressive, the policy is by Homesite. On my last recent renewal, they raised my premium by 32%. I called Progressive and inquired, they stated it was due to a state and county-wide audit and not a …
We recently had our roof replaced after having wind damage. We had a great experience with Homesite and had zero issues. Their estimate was appropriate and they paid for additional charges the roofer requested. They issued checks and …
Ugh, I would not recommend this company to anybody. I recently purchased my first home. The house had some older wiring, so most insurance companies wouldn’t touch it. Weeks before closing, I was calling different insurance companies to get …
It took a year and a half to repair our home after hail damage. Our house was without siding for 6+ months. My contractors and I had to constantly call the reps in order to move the claim along. We went through 4 reps and each one was worse …
This is the worst company I have ever dealt with. Words can’t describe my level of frustration. I was passed to 3 different reps that were “managing” my account at different times and each proceeded with a month long blackout where they …
We’ve had this insurance for 12 years, without a single claim. While not having a single claim, our rates seem to always go up. Today I am writing this to warn others of this horrible insurance company, which by the way, is linked to …
It’s been over two weeks since we talked to our adjuster. We’ve tried phone calls amd emails. We submitted our receipts in as we were told and have heard nothing back. We can’t live in our home due to mold and mildew from a hurricane and …
You can count on them to deny your claim. My rep Mary is her name. She called I’ll prepared to ask or answer questions. She started every sentence with “I don’t know “ told me she had to find my original policy almost 20 years old because …
This was a horrible experience for me when I got hail damage this past May. I am still out money, and cannot get ahold of anyone to help me out. Avoid at all costs!
This company is negligent towards customers. They did everything they had to do to avoid paying our claim leaving us with a very unsafe, caving-in house. If you’ve been alive for more than 25 years, you know insurance isn’t in business to …
They canceled our home insurance weeks after we bought our new house and without even giving a months notice. Do yourself a favor – do what you need to get insurance through a mainstream insurance agency. These guys are among the worst that the insurance industry has to offer, and that’s saying something.
Please be aware of this company. Before I purchased my renter’s insurance I ask if there is any policy about cancelling or others fees. I was told no. Come to find out that the sales agents don’t even know. I had my policy for 9 days and …
Homesite will low ball you to get your business. Then it goes up dramatically after that. My last policy went up about $500.00. When I looked at my policy I had 5 more things added to it? It said I purchased these to my existing policy. I …
Attempted to cancel policy last year, felt pressured to continue. This company was recommended as the best option for my address. Yearly premium too expensive, not enough communication to prepare before premium was due. …
I was beyond disappointed with Homesite via Progressive. They decided we needed a new roof and gave us 14 DAYS to get it completed. The agent was out to our new home while the sellers were still living there and we didn’t receive …
Horrible Homeowner Insurance. Don’t expect coverage from this company. It was stated to me, “It’s all about the language in the policy” Find another company if you want coverage!! Good Luck!!
I have Homesite bundled with my Geico Auto. We had wind damage on our roof were a few shingles blew off in different spots. I called Homesite claims and the CS agent was very pleasant thorough. Adjuster came out 2 days later and approved …
Absolutely horrible customer service. If I could leave a zero star rating I would. The lack of help, (from previous mistakes made by them) is turning all off my hair on my head grey!!!! I will be shopping for insurance carriers after …
We are so privileged to have worked with Homesite – and we are absolutely pleased with the results of our roof replacement. We had severe storm damage and Jason, our adjuster in the NC office took care of every detail in the fastest, …
Home site is a scam I been paying them for over 3 years and never made a claim soon as I make one they took 3 months to get in touch with me just to deny my claim and they use a 3rd party to tell them yes or no to a claim they con me for …
If anyone is bundling their car and home insurance with progressive, I highly recommend asking them to use Nationwide, ASI or one of the other insurance companies they work with. Avoid homesite.
Wow! There are a lot of 1 star reviews! Fortunately my experience was very different (although I have yet to see if my rates increase due to my claim). I have renters insurance and back in June my storage unit at my apartment was broken …
This place is a joke…run by computers with no personal accountability for errors on their end. They will steal your money and claim they are unable to refund you or resolve the issue in 30 days….horrible horrible horrible customer service or care for clients.
Had homesite when we first bought our house. The 2nd day of owning house they call and say they’re canceling our policy if we don’t get a new roof in 2 weeks, and yes our roof was fine. We were overcharged when we initially signed up.. have …
Went with homesite cheapest I could find started at $189 which was still high after a year they said they don’t honor the multi policy discount and it went up to $252 outrageous! Finally found a way better deal canceled my policy they sent …
Have been a customer of Homesite since May 2019, mostly because they are partnered through Progressive. I had a long relationship with Progressive, so extended trust to their partner. …
Avoid Home Site Home Insurance at all cost. Service is horrible. They refuse to handle a mistake on a claim made and now I’m being fleeced. Premiums rose so high that in 2 years I will have paid 15X the amount of the actual damage caused. …
They get one star only because zero stars wasn’t an option. Sent an inspector to my home and I was later required to put a new roof on the house (roof was 20 y/o, had no issues, but I agreed to do the roof). Also required railings on a …
Let’s put these people out of Business. Astonished as too how they are still in business. Just look at the reviews… will be canceling policy asap. Haven’t even had them a month..
I usually don’t leave reviews, but I figured if I could save one other person from the struggle we have endured- it would be worth it. We had damage to our home due to a hail storm, and Homesite has made it as difficult as possible to …
No stars! These people are robbing identities. I had a transaction from this company I didn’t even know existed. With my routing and checking account number. I don’t even live in Boston. Please flag them. Their reviews are horrible they need some type of consequence for their disgusting acts!
Would give zero stars. My house is on a slab so all water pipes are under ground. I had water leak up through the floor back in april. Filed a claim finished that process and was told that if there was any other issues i could reopen my …
If I could give zero stars I would. Total scam. Their clerical.error caused me to be dropped from my reputable insurance company and my premiums became unaffordable all because they duplicated a claim! So their clerical error made me high …
What a bad company to be in existence today. They declined my hail and wind damage claim saying the damage is not worth filing claim for. Whereas every single home in my lane getting their roof replaced and their insurance providers have …
Worst insurance company I’ve ever dealt with. My first adjuster thought my claim was amusing and taunted that it would be denied when it was a covered cause of loss. However, they didn’t fully deny it – the paid for the demo portion of …
Progressive sent me here for home insurance …what a joke. Please consider other companies. This is your largest investment in your life is your home. Dont risk it with horrible insurance and be left homeless. Progressive needs to do …
This “insurance group” needs to be investigated by the FBI and the insurance fraud division. I cancelled my policy right after buying it because they tried hiking the rate way more than the quote. Took them 3 weeks to partially refund me …
Called progressive to get home insurance and they said that this is who they use for home insurance. Went through with it and as soon as I have a storm and hail damage I cant get them to cover anything. They are terrible. Roof is damaged, …
A huge storm came through back in August and knocked a tree onto our outbuilding and garage, damaging both roofs. We were approved to get work done at the beginning of October. It is December & we have still not been paid for the work that …
Homesite cashed a check the was sent to them by mistake from the Title company. When I found out the correct insurance company was not paid, I reach out to homesite and they told me it would take 7-10 business days for them to review my …
I just purchased a home and was referred to this insurance company through Geico. I paid them my 1 year premium in advance. Not even a week went by that I was in my home, when I receive a notice of cancellation from this company. I was told …
I’m sure this company is no worse than many other companies, but I can only speak on this company from my personal experience. Our premium doubled after they finally paid part of a claim! Initially, we were constantly told over the phone …
My closing was a delayed a month and when I went to update the policy start date I was at 68 days vs. the 60 days they claimed I need to make the change, so they’re going to pocket that $300 of premiums without providing any coverage. When …
Avoid this company at all costs. I’ve had to file a claim due to water damage, it’s been over 45 days and I have made zero progress. I’ve been passed off to multiple people, no information gets transferred between adjusters, no communication, no one calls or reaches out. DO NOT USE. Unfortunatley, I can’t give zero stars.
I called Progressive insurance to change my renters insurance due date because of the way I get paid. They sent me over to Homesite, the actual company who manages that specific policy. I was told, I CANNOT change my due date and that I …
This has been the an absolute nightmare with this company. No one cares at all about what’s going on and I have been told many times, it’s not that big of a deal and it can be all be replaced as they drag their feet. …
Absolutely worst insurance company. Thought I was purchasing Progressive but no it is through Homesite. Two weeks and can get nobody out to look at damages. Worst customer service I have ever experienced. Paud almost $1200 for insurance and can get no response. GO ELSEWHERE
Three agents hung up on me tonight! It’s unbelievable! Lazy people make the company look bad and no one called me back. So, I believe they hung up on me on purpose. Homesite customer service is HORRIBLE! I was polite to them and there was no need for the disconnection. I was just looking for a better quote. My goodness.
Place is a complete scam, had my 14k camera stolen only for them to say I’m a business and want to give me $250 back when the policy cost $370.. save your money and go elsewhere
Website constraints don’t permit a lower rating. Had them for a year; No claims. No contact. So, no issues. For savings purposes, my Renters policy (1 yr.) is combined w/my auto (6 mos.). And since renew dates can rarely coincide in any …
Feeling robbed on my deceased mother’s behalf!! She passed away 7/31/21. Me being in charge of closing down her accounts, was made aware on 3/22/22 of automatic payment withdrawls for her policy. Called the company to cancel the policy …
I didn’t know what this was since I did not know they were a 3rd party to elephant insurance. I had a problem with no one being able to find my policy and or help at all. I work full time and have a 15th month old so I can’t call all the …
I am not an existing customer, however, my bank account had an ACH Withdrawal taken out from this company. Thankfully, I reversed the payment through my bank. However, when I called Homesite to notify them about this shady withdrawal, they …
Absolutley terrible experience with a terrible company! After being denied coverage for a roof leak that was nothing of out fault. We haven’t been in the home a year! The insurance company insured us and had no issues with our home until an …
Was really nervous about calling Homesite after reading all the poor reviews here. I had renters insurance through Progressive. I never needed to deal with submitting/processing any claims, but I did call them to extend my policy by one …
I have been waiting almost two months for the insurance company to pay my claim. The person who tries, poorly, to address my questions gives me the runaround. Their quote is higher than what the contractor billed me for by over $500.00. …
I would NOT recommend this company to anyone. Progressive suggested we get quote & switch (due to having other policies). Sure why not. They provided quote, seemed great so we made the switch. 3 weeks later they inspected house. Week later …
Found out not only were we overpaying because of upping premiums every year, but that they had an updated policy we didn’t know we could to switch to which potentially covered one of the two issues I was having. …
This was one of the most awful customer service experience I have ever had. I think they switch you from a nice representative to a jerk every other call. Either way nothing ever gets done. They cancelled us because of our roof. We got a …
I’ve had a policy with Homesite the past 3 years for my condo. The policy stayed pretty consistent at $325 annually for coverage. I received a notice from my mortgage company that they just sent the check to Homesite for my renewal, and …
my home was broken into and burglarized… it has been one of the most dramatic experiences that we have been through … this insurance company, which i have through Geico, couldn’t have been slower, less helpful and sneakier when processing …
The worst. After paying a lot for bad service, I finally switched to a new insurer. They claimed they never got the cancellation so now I’m having to chase my refund. Thanks a lot.
Dealing with roof damage, they listed it as water and plumbing damage. The insurance rep doesn’t respond my emails, still haven’t received payment for the contractor to fix my roof. It’s been almost a month.
Absolutely a nightmare of a company, I have been lied to for over two months now, my roof blew the heck off, the Andrew Satira guy (idk if that’s spelled right) keeps telling me I’ll hear from him, long story short all he does is lie. Absolutely switching back to USAA. What a joke of a horrible company
Beware!!! Horrible insurance company. They engage in what I would consider unethical price gouging practices. In the space of 3 years, they have over DOUBLED my premium for no good reason. Looking for new insurance.
They will do anything to minimize the payout. I have had 3 claims from robberies over the last 3 years, and am still waiting for proper payout on two of them. They created a narrative for what happened that is not accurate, and directly …
If I could leave zero stars I would. Progressive uses them for their homeowners insurance and they are absolutely useless. They don’t serve veterans or active duty. Glad we are switching after they tried to up our insurance from $800 a year to $2299 a year. Representatives are absolutely useless, and a waste of time.
Had geico and did not know that they had this company do their underwriting. Now I have to comb through all the local insurances to make sure that I don’t get unexpectedly stuck with them again. I wish someone good luck in a suite against them and puts them out of this business. Homesite.
Great customer service. I had a break in at my storage facility and they made it easy as they walked me through the process of filling a claim. It was fast and easy, I also got may money really fast thanks again for all your help.
Dear Homesite thank 🙏🏼 you for being there for protecting our home 🏡.
From my family and me I want to thank you for covering us this means a lot knowing we can count on our homeowners insurance with you guys we really appreciate …
Homesite thru GEICO overcharged my homeowner’s insurance policy over $300. I found the discrepancy, I made all the necessary calls and emails to correct the oversight, yet I was never reimbursed the amount overcharged. …
Referred through Liberty Mutual for homeowners insurance. What a joke. They took they YEAR’s worth of premiums out on day one rather than the initial payment. Said it would take 10 days to process. After that passed, and no refund I called …
I’d rate 0 stars if it was an option. We had a roof leak in my condo and it took them over a month to begin work. They refused to help me find housing while work was done so I was stuck with both a mortgage and rent, even though I had …
Wish I would’ve seen reviews prior to taking them on… Instead, here I sit with about the same experience almost everyone has had. Barely a customer… claimed “super easy, no problem” doing the logistics of my policy being put into my …
SCAM. I’ve canceled twice now. It sticks for a month, then they turn my auto-draft back on without my consent, and take more money out. AND because I can’t pinpoint the exact date and time of the call to cancel “there is nothing they can do about it”.
Filed a claim and after the initial call we never heard back from the adjuster, she didn’t even return calls or follow up with an email. I worked in home insurance for over 20 years and I wouldn’t recommend this company. I’m shopping for new home and auto insurance, shame on Progressive for being associated with them.
Please stay away with this Insurance company. I don’t know why Geico has a tie up with this company. I jus changed the effective date and they billed $120 more. This is insane. Stay away!!!
ZERO stars if possible!! Check your policy!!! We had substantial wind damage to our roof. We have had this insurance company for many years, we have never reported a claim until now. Devastated to hear that in the case of wind or hail …
They do not cover anything really. Hurricane Iam gave us water from the walls and windows, no flooding, and they claim that “wind driven rain” is NOT covered. Never seen rain that was not driven by some level of wind. So, what the actual …
Just got screamed at and hung up on, on the phone trying to call these bozos. Was told to never call the company again because I gave the woman who hung up on me a 1 star review. Cry about it! …
I do not have an account with this company but for the past 3 years I have had them draft almost 2k out of my account every November. Despite being told it’s fixed it happens every single year! Clearly no one is paying attention or this would not happen year after year.
Had water damage and went through a nightmare with Homesite, the worst experience possible. The adjuster, his manager provided the worst service, don’t care about the clients, tell one thing and do another, completely untrustworthy. I am looking for another insurance company, nothing could be worse than Homesite.
This company is very unprofessional. I reported my claim it took them almost a month before someone came out and Inspected, then almost a month later the lady tell me nothing they can do because the mold and water damage was not bad it …
TERRIBLE. Apparently my garage does not count as my “home” and what was stolen is not covered. How convenient they do not have any warnings are information letting you know this before you purchase their insurance. Deplorable. …
Had ice damage to my roof in February of 2022. I work call my claims agent and it would take a week to get a response. The contractor ran into the same issues. They then sent an Engineer to examine my roof. Even though the Engineer found …
I had a leek in my only bathroom since October 7 th. Today is January 9 th . I still have no ceiling in my only bathroom. Horrible to deal with an adjuster out of state, time difference , and it takes many days for them to respond. All …
Christmas day pipe burst in the ceiling. 40 days later I am writing this review. 3 agents, none have ever answered the phone nor even have a voicemail set up. I have been ignored, nothing explained to. It took over 2 weeks to get an …
Worst company I’ve ever dealt with. Refuses to pay out. I’ve waited 5 months for a claim, still waiting for them to pay out. Checks get “lost in the mail”, then they go to some insurance claim check company (??) And get lost again! I’ve never seen so many scams from a single company.
Not sure why people have rated them so low. I’ve been with Homesite for over 10 years and have never had an issue. Just the opposite. We had major water damage a couple of years ago. Claims went smooth and dealt with helpful agents and reps.
Spoke with my rep, and was told they would cover damage to our house if we found a contractor who confirmed the damage was caused by the storm. After three months of little response, and a turnover to a new rep (that didn’t reach out to us …
Repeatedly denied a roof damage (hail) claim after in-person and drone footage clearly documents such damage. I’m now having sections of shingles falling into my yard on windy days due to the “damage that does not exist”. This company may have good premiums but the saying “you get what you pay for” is clearly evident.
Homesite – via Geico – has insured our home since we moved in in November 2020. Didn’t know it wasn’t Geico until we filed a claim — Geico sublets home insurance to Homesite, a company dead last in JD Power rankings. On June 10 we had a …
So we called after a big storm. Adjuster came out was told our roof needed to be replaced. He never sent in pictures. We were told that our roofer could send him pictures, he did. Then we were told that one of their guys had to take the …
This company is absolutely horrible. Had a house fire last year and they never released the money in a timely manner for the work to get completed so all of the living expenses were exhausted. And whoever Chris from Tennessee is who looks …
Absolutely horrible insurance company. I’ve been with them for going on 5 years and have recently filed my first and only claim with them for my roof. Aside from the fact that I’m a licensed builder, my roofers stated that the roof was …
As many other homeowners I wish I had read previous reviews. Homesite should not be in business for its abusive practices, there is no way this is not illegal. These past 2 years I had significant enough damage to my home that required …
This has to be the worst company I’ve ever had to deal with! And as an employee of Progressive who signed me up with them I’m just at a loss for words!
I started the year with auto insurance through progressive and decided to also …
An absolute nightmare dealing with this company. I will try to make this short. The claim adjuster Kyle was an absolute nightmare and the most careless person to deal with. He denied the claim before knowing the reason for the mold in our …
They said to replace my roof within 3 weeks and have the vet write a letter to clarify the breed of my dog. Had my roof inspected and the roofer said “call me in 5 years, I wouldn’t replace that yet” but Homesite is still leaving me without …
Received a quote from them through policy genius and they sent a bill to my mortgage company who then sent them money for a premium. Never actually had a policy with them but have been trying for months to get the premium refunded. What a …
Absolutely horrific experience with them. We have lived in our house for 3 years, have reported pervious claims to them (and had them actually do their jobs), but when a tornado hit our house, it has taken them 4+ months for them to do …
0 stars would be more accurate. They almost doubled my homeowners insurance in 2 years. I purchased it through Geico. Cancelled on 6/17. STILL waiting for my $1700 refund. Geico is no help, and these people are terrible.
Will report to Better Business Bureau and maybe small claims court.
Purchased homeowners insurance through Homesite by Progressive when I bought my house. Two months later they sent an “inspection company” to look at our property, without any notice or permission to go on our property. They told us our roof …
Had a garage fire on 12/15/22 and last everything. When it came to the building I went over the limit I had so that was all they gave (whatever on this part) but when it came to contents I gave them a list of a little over $35,000 of the …
When filing the paperwork for homesite on progressives website the question stated “Is there a dog living in the home that has bitten anyone?” I answered no. Homesite cancelled my policy when the inspector made his rounds to inspect the …
If I could give ZERO stars I would. I have never experienced such terrible customer service in my life! My policy was set to be canceled if I didn’t replace my roof. The insurance company gave me 2 weeks to have this completed! We begged …
This review isn’t about a claim being denied. It’s about my bank (Chase) paying almost $1300 for the year to Homesite for general coverage, and Homesite completely losing the money, despite Chase Bank showing they cashed the check. We’re …
I have been with this insurance for 2yrs never made a claim until recently. A tree fell on my fence and retaining wall which now is falling. I called Homesite after it happened to start a claim the individual told me to pay my deductible …
Horrible. I received a notice telling me that my insurance rates were going up. Odd, since I switched insurance companies back in April. I called to verify that they had actually cancelled my coverage but, despite being notified of the …
Wish I could give them 0 stars. After taking money out of an account they were not authorized to, and admitting it was their mistake, every time I call I get the same answer of, yeah I can see where we went wrong but it will take 7-10 days …
AVOID AT ALL COSTS. I called to ask them the correct way to proceed after I was concerned about a possible leak in my house. I was going to have my plumber investigate first but they said better that they open a claim immediately and send …
In May of 2022 a windstorm took off the apartments shingles. In September we had a rainstorm that lasted from Thursday to Sunday. Apparently roofers never fixed mine. When the ceiling caved in this insurance company that I pay $28 a month …
Same issue as everyone mentioned. This company being under progressive is about as useful as saying the president is my long lost cousin….Decided to switch my insurance company & my mortgage company still sent the check. I emailed with no …
Unfortunately I had extensive damage from hurricane Ian, and also unfortunately I had just move to this home and Geico got this Homesite insurance company for my coverage. It turn out there are a few places on my policy that states “I chose …
I would give no stars if I could….I had renters insurance with this company….I wouldn’t deal with them if I were you…..my house burned down when I wasnt home thankfully….this was on 1/13/2018…..my house was a total loss…I lost …
I’ve been trying to purchase a flood insurance policy. The certain agent that I was told to contact does not return phone calls or emails. I’ll find another company.
This SCUM INSURANCE has a problem of raising your insurance without notice with a insurance policy that has way less coverage than others, your best choice is to find another insurance with a lower payment and better coverage.
They cancelled our coverage right after issuing our policy. Sent us the notice by snail mail so we had to scramble for another policy on a very short timeline. Unprofessional and were not willing to work with us at all.
Won’t return calls or settle claim
This is the worst company for home owners insurance I have started a claim for my roof that is getting worse and it has been a month of me calling and getting no where with any of these people I do not recommend this insurance company at …
Horrible customer service. My claims adjuster Samantha A. Is a joke. She dont respond to emails she dont call you back. I would not recommend this company I give them a negative 1 million for customer service
Think twice before buying insurance from homesite. Premium will be low but they will not process any claims and simply try to reject claims
Raised all the coverages on my Home Owners policy causing a $500 increase annually. As if the cost to rebuild my house increased by $50,000 from last year. This is a shady company. I’m moving on.
I was speaking with one of the rude customer service people who got my social security number and all of my personal information and after I told him that the home was having some up grades to the central air unit and it was vacant he hung the phone up on me. I believe every review is true, please don’t do business with this company!!!
Hail damaged our roof they sent a small check to a roofing co. that tried to cheet us by doubling the money we had to pay after we made the deal.The check in our name and theirs.Homesite put a stop on the check when we told them we were not using this roofing company.Now they are not paying nothing .
Easy and affordable
Very professional and was a breeze to do business with!!!
Thanks Home-lite
They were about $800 higher for home insurance than everyone else.
Worst customer service. Requested a document over 2 weeks ago and all I get is automated emails saying my request is in process. Will be canceling my policy.
Beware… check with your insurance company make sure they are not 3rd party company for your home insurance they will find away not to pay or make it seem like everybody out scamming. Had to give 1 star and that more than they deserve.. Spread the word stay away from these crooks.
I wish I could give no stars. I cancelled a month ago and am still waiting for a refund after their customer service refunded it to an old card that was closed. I am at a loss that it could take 30 days to cut a check? This is basic customer service kids. Get it together.
Took month’s to deal with a simple hail damage claim. Always get a voice-mail but not a call back. Stay away…you will be 😞 . …
I was immediately denied insurance because of my dog’s breed. He is a well trained & loving crossbreed Rottweiler-coonhound, no signs aggression AT ALL! Agression is not in the breed, it’s taught from people.
Awful company. Went through them for my home insurance and they told me they were cancelling my coverage in 15 days for a couple of damaged asphalt shingles. I am getting the roofing repaired as soon as the winter is over but they did not even give me chance to get it fixed. Good prices but what a terrible company.
Biggest joke of a home insurance. In 4 months of owning a house they have cancelled my policy 3 times. Would NOT recommend
FIRST OF ALL. Your website is f****** trash. It takes me literally 20-30 minutes to find where to log in just to make a payment. Second. My policy was canceled without getting any notification of it by mail or email or even a phone call. I …
Waste of money. I placed a call to file a new claim, right after it said they were connecting me with a rep. I was hung up on. 3 more attempts, same thing. Cancelled. There eager to take your money, but see what you get when filing a claim!
I had to file a claim for my home. This company is absolutely the worst, everything from the inspector that came out to the point of contacts from Homesite. No one can give me a direct answer and they always refer me to frequently asked questions page. The representative from the company could barely write a complete sentence.
This company is the most dishonest company I’ve had to deal with, they are thieves, their claim specialists are trained to manipulate the conversations to trick you into saying what they need to hear so they don’t have to pay. DO NOT USE HOMESITE INSURANCE unless you want to be taken for a ride, DISHONEST THIEVES, MASTER MANIPULATORS
They claimed i needed to replace my entire roof because tree branches touching it and moss and because grapes grow on the side of my house, now i have like 2 days to find new insurance F
Unfortunately my condo needs fire mitigation, long delayed given the fire was at the end of August, 2018..I need a decision about $ for Recovering my ceiling. I have told 4 customer service people my story, and have yet to speak or get a reply to voicemails, emails. Yikes…. I’m a victim again.
I have my insurance through Gieco and Homesite is who they used to underwrite my condo insurance with. Worst service ever, claim adjusters never call or return my calls. Do yourself a favor a find someone else.
This instance company does not return calls or keep you upda6 on yo6 claim they are very slow paying their contractors.
Homesite put me in touch with AFICS and a poor adjuster by the name of Anthony Danko. Quoted $1600 for $4K worth of work, dropped them and GEICO for affiliation.
Geico gave me this second rate company.Stay away!!!Had a minor water damage claim,you would think I was asking for $10000!!! Garbage company
do not use!I even canceled Geico Auto because they gave me this bogus
homeownwers company!
Worst insurance experience ever!! Disappointed that Geico associated their selves with this dishonest company. I called Geico to attempt to lower my insurance premiums. They directed me to Homesite and claimed they would be lowering my cost. Two weeks later it turns out that they have INCREASED my monthly cost by $200!!
The WORST home owners insurance company! They didn’t cover anything. Our damages were estimated to be about $6000.00 and they wrote a check for $1500.00 (which covered the cost of their guys company out and doing some damage control to the …
It takes an act of god for them to respond to you. I sent the adjuster emails on August 18 and 19 (a week ago) asking for an update. Left him a voicemail yesterday. Left his supervisor a voicemail today. Zero response. Not even the decency to send an email reply to acknowledge he got the message.
Horrible company, I wish I could sue for mental anguish. I’ve been humiliated and yelled at
Horrible company! Stay away from Geico home insurance as it’s managed by this company. Terrible, terrible, terrible! Unprofessional procrastinators. Review with 5 stars are absolutely paid by the company. I wish Google had 0 starts. Company …
They take your money and do not cover anything… buyer beware!!! You better read The Perils of the master policy or you’re going to get screwed by this company. Darren Wright does not return phone calls either period and upper management …
This is the worst company ever . My husband and I closed on our home back on September 02,2020 we cancelled the Progressive insurance on the 4th of september ,we were told the insurance policy was handled by Homesite. After several lies …
Would give zero stars if I could. Not sure what they actually cover other than their financial bottom line. Rats
Homesite inspector came to our house, hopped on a ladder to the roof, didn’t notify us they were doing a home inspection, didn’t look inside, took 5 pictures and then said we were uninsurable because of the roof. Homesite inspector should have notified us they were inspecting our home. It’s the safe and proper thing to do.
I called “after hours” to report a claim and the lady I spoke with was VERY unengaging. Sounded like a robot and had a bad attitude. Most companies when you have a loss they at least PRETEND like they care. This woman said nothing like …
Awful customer service, never did anything they needed to (change coverage, provide updates to lender, incorrect rating). Had to push back closing
The absolute worst. Watching my mother go through so much stress dealing with this company. The adjuster D. Kaiser never kept my mother informed on the claim and I have a suspicion that the construction company has ties to the insurance …
After a year of having insurance with this poc company, I was dropped for an inspection that showed my sons little John Deer tractor and go kart was beside one of my buildings. I had been working in the yard and had some rakes out and a …
They provide insurance, but be careful. They make changes to your account without telling you, and external parties have more ease of control over your account than you do. Customer service is hit or miss depending on the day.
I would give a zero if that is possible. I canceled my insurance with them and it has been over 54 days and I am still waiting for my refund check. I have made multiple calls and on each of those calls the agents told me that my refund is …
WHAT A SCAM!
Called to insure camera equipment specifically for water damage and traveling. …
Will not recommend this company. They are $400-500 dollars different in price range compared to other companies and with less coverage. Buyer beware I wish I could give this company 0 stars. I’m very upset with myself that I didn’t do research
Being forced to start a new policy at a much HIGHER rate because they can’t renew my policy due to their “system issues”. Didn’t give a notice as stated in the policy.
Filed a claim for obvious roof damage after a major hailstorm that left baseball sized holes in our gazebo, located about 10’ from our house. Despite having “soft spots” all over the roof, the inspector claimed no damage warranted …
Really 0 *s ! The agent said they would cover my ring at value not ask me to pay more for doing there job for paperwork..now i am paying on coverage for something that’s not covered..I was on hold for 1 hr ,they did help me at all..a very bad company for renters insurance!!!!!
I had my house for almost 20 years. The charter for my neighborhood specified roofs had to be tile. I had Liberty Mutual for the majority of my time. In May 2019 I switched to Geico/Homesite as Geico is whom I have my car insurance with. In …
Horrible experience. Disgusted with their support and customer service.
They’ve owed me a refund of $1200 for over 3 months. When I call they tell me …
Homesite does not value their customers I will definitely be going to a company that offers more customer service and more transparency with their policies. All the bad reviews here are definitely in line with what I have experienced with going up on my rates about $850 over the course of two years.
If I could leave no stars that would be ideal!! Unfortunately I experienced a severe thunderstorm at my home! The powerline surged the house frying the furnace and multiple other things at my residence! After filing a claim which they made …
These folks apparently “handle claims” for GEICO by denying them. We expected much better from GEICO.
They are so bad. Ask your car insurance company who they work with before you bundle. If it is Homesite do not use. They raised my rate for no reason. When I had a claim (tree fell on my house) they fought me tooth and nail. They …
Solid renters insurance for the last 3 or 4 years. I’m really happy with how responsive, comprehensive, and affordable they are.
This is just one of the photos from Sarah Lasse. The adjusters that they have handling their claims have no idea what they are doing. They cannot comprehend basic math. I want everybody to take notice she says that 12,227.28 plus $5,200 and …
Dealing with this insurance company has been the worst experience of my life.
Got excellent help from Danielle about my policy. Very fast transfer, very professional, great service.
I got an insurance bundle through GEICO and didn’t realize they outsourced their home insurance to Homesite until I had to make a claim due to my house being burglarized. All they have done so far is try everything possible to get out of …
My fiancé and I recently closed on our first home and decided to bundle with geico who we have car insurance with. a few days after we closed we received a letter saying that an inspection was done of our home and that our roof had buckling …
Fair and helpful insurance provider. My family experienced the August 2020 Iowa derecho natural disaster and federal major disaster. Homesite was easy to communicate with and their catastrophe team understood the full extent of the damage and I feel like our claim was treated fairly.
Tornadoes touched down in Dallas in late October and the wind ripped shingles off my house causing a leak due to the rain. This company decided 100 dollars would be enough for the damages. Dodge this company I got them bundled through Geico they won’t help if you have any roof or water damage beware.
Almost had to delay the closing of my new home because I couldn’t get ahold of anyone to activate my insurance policy. Absolutely the worst customer service I have ever encountered in my life.
This company underwrites my home through Progressive. The customer service is good, until you ask some non sales questions. On the phone with Carrie Carter the supervisor now. After hours spent on the phone she has confirmed that the cost …
I bought the home insurance, like everyone else, bundle with geico auto insurance. After one month, the home insurance get canceled without notice, we called homesite, and have been told cause the little branches above the roof so then …
I canceled the policy and it’s over 3 weeks and still didn’t get my refund!!!! If they do that to all canceled people they making money holding them in investments.
Terrible service and underhanded dealings. We received word after closing on our home that our policy would be canceled in two weeks unless the entire roof was replaced. We spoke with customer service who suggested we write an e-mail asking …
You spend years paying them and when you need them they never come through. I had roof damage and they denied it but both a contractor and a home appraiser but told me I have extensions hail damage and my roof is 27 years old.
Overpriced insurance with very poor coverage. Customer service refused to work with us on covering food that was lost during a state wide power outage. Canceled this policy and will never work with this company again after their lack of “customer service”.
Very bad experience. Wouldn’t cooperate with my contractors, and refused to talk to them. Wouldn’t recommend for anyone.
Dealing with Homesite has been a horrible experience thus far. We had sump pump failure which we are covered for. I filed a claim on Saturday —it is now Tuesday and we still haven’t had an adjuster come out. Servepro can’t continue work …
DO NOT USE THIS COMPANY.
Honestly if there is zero stars I will give it to this company. I canceled my policy with them July 9th until today 8/16 I didn’t receive the escrow check to give it to the other company what caused me to lose the other company.
BEWARE. We lost our home thanks to Home Site.
We are First Time Home Buyers. I’ll summarize the scenario as short as possible, …
Please do not use this company. I was racially discriminated against when I filed my claim. Im pursuing legal actions for bad faith and breach of contract.
Perhaps the worse insurance company ever, after my house was damaged from a storm, they didn’t covered any of the basement damages. they will also hit you with a depreciation cost which will always be high to prevent them from paying any of the damages. AVOID THIS DISHONEST INSURANCE COMPANY!
Not too helpful with claims. Called several times in a period of about a month but got the run around. The customer service person told me that I needed to take care of the damages myself. I decided to file a complaint with the Office of …
Despite the difficulties of mergers and buy outs, Homesite has maintained a seemingly comfortable work environment and kind customer service. Many people come online to give terrible ratings after having a difficult situation with the …
Terrible customer service. Missed one payment because of some kind of banking error completely out of my control. Was not notified in any way. Received an email with a confirmation number confirming I had made my payment. Then I received a …
O would give 0 stars but since that’s no possible 1 it is. Worse home insurance ever. We put in a claim for wind and hail damage got a private contractor that came to look at it. Roof needs to be repaired completely yet homesite adjuster Claims we can fix everything with $800. Wow !!
Kept cancelling my policy without my say so. They wanted me to replace the roof on a house that had been replaced 7 years before. The roof had nothing wrong with it. They wouldn’t budge, switched to USAA and they’re so much better. Don’t go with homesite.
I called to change my insurance from homeowners to landlord and they said no problem. They said they had to cancel my homeowners insurance first before setting up the landlord insurance, so I went through with cancelling the insurance. Then …
Scam company attempting to renew my homeowner insurance policy.
I had a home owners policy with homesite for one year and when I received my renewal statement I noticed I had been charged for a high risk dog which was a 16lb. Miniature pinscher so I decided to cancel the policy for which they owed me a …
Dealing with homesite now. If you want rude adjusters who refuse to help with you claim, hang up on you and literally refuse to give out managers information so you can try to get your claim settled, these are your people. …
After seeing all the 1 star reviews I felt obligated to share my experience.
I have a renters insurance policy through progressive and experienced some …
This has to be the worst company that ever existed as far as home owners insurance. I was in the process of getting a refinance, the underwriter stated my roof was hazardous and would need a new roof in 30 days or my insurance would be …
This company is the worst. I got a policy with them and they were not able to coordinate with my mortgage company (despite myself and the mortgage company calling multiple times) to get the payment from escrow. I was lied to by the agent …
Woeful, bordering on negligent. Our home was flooded three days ago. We have two young children. They’ve provided zero response and left us with no help or support in unsanitary conditions. We’re still waiting to speak to a human being. Proceed at your peril.
The worst customer service experience ever with the claim process. Sadly, I didn’t realize Geico partnered with them for my home insurance until my first claim, which they denied after a quick phone conversation with the adjustor, without …
Like so many other customers, I regret ever signing up for this policy. I had never actually needed to use my home / rental insurance policy in the past, so I signed up for this ultra cheap policy to be bundled with my car insurance. …
Policy at renewal went up 325% after 10 years with company and zero claims. Was told it’s because TransUnion had an incomplete file on me. Spent a month writing 3 separate letters to TransUnion to get correct address on file, each time …
This company is horrible, do not sign up with them. I had a busted pipe in my home which caused my floors to be damaged and my basement flooded. The adjuster came and only approved a $10,000 claim. When I had the damage looked at by …
Its incredible how easily they’ll find you after you move to send you a bill or how it easy it is to add coverage online but if you want to cancel your policy forget about any plans you’ve made bc the wait times are incredibly long. I’ve …
I’m very disappointed with Home site. It has been 2 weeks since I filed a claim . One adjuster called to get information and to get us set up ,but that is far as it’s gone .I’ve been tryingto reach the field adjuster .he has not …
This company does not value customers time or state protocol! I filed a claim communication is HORRIBLE! The email process does not go to your adjuster it goes to a company email that has to be sent to your adjuster. My adjuster kept saying …
Started policy in March of 2019 and was satisfied with rates. 2020 renewal documents arrived and I was floored that my rate went from 1956.00 to 4852.00!!!!!! Reason being that I bought a new car so my amount of used credit increased. What does that have to do with my homeowners insurance?
Wow. I just got a call from my mortgage lender to let me know that after I had paid for my policy in full, Homesite had decided to cancel it. We received no notice. No phone call, no email, no letters to let us know. The BANK had to …
First time i ever had to make a claim. Filed it tues morning wed afternoon i had my money. No hassle no headache.
Extremely unprofessional customer service. Was double charged for the sum of $721 for homeowners insurance on a home I’ve owned for literally 6 months. Customer Services lies to me on the phone and they’re supervisors are of no help. Won’t …
Homesite cancelled our insurance because they did not like the look of our roof after buying a house. Naturally, we hired a company to replace the roof as it was not in the best condition. I was told they would reinstate my policy if the …
They raise the rates astronomically every year and come up with the worst excuses ever for doing so. I would never recommend them for homeowners insurance and would advise anyone looking to purchase homeowners insurance to shop elsewhere.
We had damage caused from the landlords HVAC unit, that wasn’t working properly causing the walls ceiling and floor to become damp, and it formed mold. The mold is black mold, my family and family dog are seriously ill because of the mold. …
This is by far the worst Insurance company we have ever had. They told us we needed to fix the garage roof or they were going to cancel our policy. We repaired the roof replacing it with a brand new metal roof. They claimed they did not receive the email we sent them with the updated pictures of the roof. Then canceled us anyway
Beware! We have had progressive Homesite for a few years now. We put our first and only claim in that was under our deductible. Homesite retracted the claim because it was under the deductible. So Progressive Homesite responds by …
Live in a split level home where we all sleep on the bottom part. Had water damage and got Service masters to rip up the rugs. This was Feb 24th. It’s now Mar 19th and our floors are still ripped up! The adjuster never called or reached out …
I hate to leave a negative review, but this company is truly terrible and should be avoided at all costs. We have used Progressive insurance for our Auto, Travel Trailer, and Home for over 10 years. I’ve never had any issue until our Home …
Like many reviews before, they decided to raise my insurance by $1000 for 2020 because I bought a new car. Huh? Have perfect credit and zero claims. I have had your insurance for 6+ years and have dealed with the increase in price every …
If I could give 0 stars I would. Its an awful company. I got them because I was with Gieco and bundled the Homesite homeowners with my Gieco auto. Every year my premium went up. I never made a claim. Since my payment was escrowed I didn’t …
Was good renters insurance overall, through progressive. Though I ended up cancelling because my rate went up due to pay outs in my area. Not sure how that has anything to do with me or the super basic insurance that I was paying way too much for.
My experience with homesite is pretty much the same as most of the reviewers here. My home policy on a house I bought was cancelled because I had a chimney cap missing (which was under the contract to be fixed by the last home owner). But …
Worst company I have ever dealt with…. Sent in repair photos of everything they wanted taken care of. They waited three weeks to review the photos and came back saying the repairs were insufficient the day before they were going to …
You’ll notice that any good reviews are over a year old. Homesite Employees were abruptly transitioned to a new company that is a DISASTER of a company. Employees are wanting to work and service the customers but the companies are not …
Had a Homeowners policy through Progressive, the policy is by Homesite. On my last recent renewal, they raised my premium by 32%. I called Progressive and inquired, they stated it was due to a state and county-wide audit and not a …
We recently had our roof replaced after having wind damage. We had a great experience with Homesite and had zero issues. Their estimate was appropriate and they paid for additional charges the roofer requested. They issued checks and …
Worst insurance company ever. I cancelled my insurance ages ago and they kept billing my bank. Idiots.
Ugh, I would not recommend this company to anybody. I recently purchased my first home. The house had some older wiring, so most insurance companies wouldn’t touch it. Weeks before closing, I was calling different insurance companies to get …
House fire claim from April 4, 2021
The final scope on our house STILL isn’t completed. Our adjuster said this a …
It took a year and a half to repair our home after hail damage. Our house was without siding for 6+ months. My contractors and I had to constantly call the reps in order to move the claim along. We went through 4 reps and each one was worse …
Unreliable only wants to collect and not pay claims. Doesn’t answer call are connect you to a supervisor.
Horrible online system and customer service.
I was attempting to purchase a quote for a condo policy, but needed to go back …
Insurance does not cover what policy says it would!
It is a waste of money to go with this company!
This is the worst company I have ever dealt with. Words can’t describe my level of frustration. I was passed to 3 different reps that were “managing” my account at different times and each proceeded with a month long blackout where they …
One star is being very generous.
Upon renewing my policy, the price more than doubled. I have absolutely NO CHANGES to my home/property. …
Just spoke to a representative and let me tell you.. you better find someone else! Useless and non factor insurance provider
We’ve had this insurance for 12 years, without a single claim. While not having a single claim, our rates seem to always go up. Today I am writing this to warn others of this horrible insurance company, which by the way, is linked to …
It’s been over two weeks since we talked to our adjuster. We’ve tried phone calls amd emails. We submitted our receipts in as we were told and have heard nothing back. We can’t live in our home due to mold and mildew from a hurricane and …
Can’t cancel online you have to talk to someone so they can try and keep you from cancelling!
You can count on them to deny your claim. My rep Mary is her name. She called I’ll prepared to ask or answer questions. She started every sentence with “I don’t know “ told me she had to find my original policy almost 20 years old because …
This was a horrible experience for me when I got hail damage this past May. I am still out money, and cannot get ahold of anyone to help me out. Avoid at all costs!
This company is negligent towards customers. They did everything they had to do to avoid paying our claim leaving us with a very unsafe, caving-in house. If you’ve been alive for more than 25 years, you know insurance isn’t in business to …
They canceled our home insurance weeks after we bought our new house and without even giving a months notice. Do yourself a favor – do what you need to get insurance through a mainstream insurance agency. These guys are among the worst that the insurance industry has to offer, and that’s saying something.
Horrible company I had multiple leaks in my home that damaged my entire downstairs and what they want to payout is shameful. Find another company.
Please be aware of this company. Before I purchased my renter’s insurance I ask if there is any policy about cancelling or others fees. I was told no. Come to find out that the sales agents don’t even know. I had my policy for 9 days and …
Homesite will low ball you to get your business. Then it goes up dramatically after that. My last policy went up about $500.00. When I looked at my policy I had 5 more things added to it? It said I purchased these to my existing policy. I …
Attempted to cancel policy last year, felt pressured to continue. This company was recommended as the best option for my address. Yearly premium too expensive, not enough communication to prepare before premium was due. …
I was beyond disappointed with Homesite via Progressive. They decided we needed a new roof and gave us 14 DAYS to get it completed. The agent was out to our new home while the sellers were still living there and we didn’t receive …
Horrible Homeowner Insurance. Don’t expect coverage from this company. It was stated to me, “It’s all about the language in the policy” Find another company if you want coverage!! Good Luck!!
I have Homesite bundled with my Geico Auto. We had wind damage on our roof were a few shingles blew off in different spots. I called Homesite claims and the CS agent was very pleasant thorough. Adjuster came out 2 days later and approved …
Absolutely horrible customer service. If I could leave a zero star rating I would. The lack of help, (from previous mistakes made by them) is turning all off my hair on my head grey!!!! I will be shopping for insurance carriers after …
We are so privileged to have worked with Homesite – and we are absolutely pleased with the results of our roof replacement. We had severe storm damage and Jason, our adjuster in the NC office took care of every detail in the fastest, …
Home site is a scam I been paying them for over 3 years and never made a claim soon as I make one they took 3 months to get in touch with me just to deny my claim and they use a 3rd party to tell them yes or no to a claim they con me for …
We filed our original claim on February 19, 2021.
In the past 5 months we have experienced the following: …
If anyone is bundling their car and home insurance with progressive, I highly recommend asking them to use Nationwide, ASI or one of the other insurance companies they work with. Avoid homesite.
Wow! There are a lot of 1 star reviews! Fortunately my experience was very different (although I have yet to see if my rates increase due to my claim). I have renters insurance and back in June my storage unit at my apartment was broken …
This place is a joke…run by computers with no personal accountability for errors on their end. They will steal your money and claim they are unable to refund you or resolve the issue in 30 days….horrible horrible horrible customer service or care for clients.
Had homesite when we first bought our house. The 2nd day of owning house they call and say they’re canceling our policy if we don’t get a new roof in 2 weeks, and yes our roof was fine. We were overcharged when we initially signed up.. have …
Although my payment information is on the account I couldn’t cancel the policy because my name wasn’t on the account
Made two claims within 3 months. Said they would not cover the damage due to neglect of the issues.
Every year my premium increases. 2nd yr was ~400 increase. On to 3rd yr and its over $1000 increase. Its unbelievable
Went with homesite cheapest I could find started at $189 which was still high after a year they said they don’t honor the multi policy discount and it went up to $252 outrageous! Finally found a way better deal canceled my policy they sent …
Have been a customer of Homesite since May 2019, mostly because they are partnered through Progressive. I had a long relationship with Progressive, so extended trust to their partner. …
Avoid Home Site Home Insurance at all cost. Service is horrible. They refuse to handle a mistake on a claim made and now I’m being fleeced. Premiums rose so high that in 2 years I will have paid 15X the amount of the actual damage caused. …
They get one star only because zero stars wasn’t an option. Sent an inspector to my home and I was later required to put a new roof on the house (roof was 20 y/o, had no issues, but I agreed to do the roof). Also required railings on a …
Let’s put these people out of Business. Astonished as too how they are still in business. Just look at the reviews… will be canceling policy asap. Haven’t even had them a month..
I usually don’t leave reviews, but I figured if I could save one other person from the struggle we have endured- it would be worth it. We had damage to our home due to a hail storm, and Homesite has made it as difficult as possible to …
No stars! These people are robbing identities. I had a transaction from this company I didn’t even know existed. With my routing and checking account number. I don’t even live in Boston. Please flag them. Their reviews are horrible they need some type of consequence for their disgusting acts!
I wish I had a different insurance company.
At the beginning of September a tornado did some damage to my house. Homesite …
Would give zero stars. My house is on a slab so all water pipes are under ground. I had water leak up through the floor back in april. Filed a claim finished that process and was told that if there was any other issues i could reopen my …
If I could give zero stars I would. Total scam. Their clerical.error caused me to be dropped from my reputable insurance company and my premiums became unaffordable all because they duplicated a claim! So their clerical error made me high …
What a bad company to be in existence today. They declined my hail and wind damage claim saying the damage is not worth filing claim for. Whereas every single home in my lane getting their roof replaced and their insurance providers have …
Worst insurance company I’ve ever dealt with. My first adjuster thought my claim was amusing and taunted that it would be denied when it was a covered cause of loss. However, they didn’t fully deny it – the paid for the demo portion of …
Progressive sent me here for home insurance …what a joke. Please consider other companies. This is your largest investment in your life is your home. Dont risk it with horrible insurance and be left homeless. Progressive needs to do …
This “insurance group” needs to be investigated by the FBI and the insurance fraud division. I cancelled my policy right after buying it because they tried hiking the rate way more than the quote. Took them 3 weeks to partially refund me …
Called progressive to get home insurance and they said that this is who they use for home insurance. Went through with it and as soon as I have a storm and hail damage I cant get them to cover anything. They are terrible. Roof is damaged, …
A huge storm came through back in August and knocked a tree onto our outbuilding and garage, damaging both roofs. We were approved to get work done at the beginning of October. It is December & we have still not been paid for the work that …
Homesite cashed a check the was sent to them by mistake from the Title company. When I found out the correct insurance company was not paid, I reach out to homesite and they told me it would take 7-10 business days for them to review my …
I just purchased a home and was referred to this insurance company through Geico. I paid them my 1 year premium in advance. Not even a week went by that I was in my home, when I receive a notice of cancellation from this company. I was told …
I’m sure this company is no worse than many other companies, but I can only speak on this company from my personal experience. Our premium doubled after they finally paid part of a claim! Initially, we were constantly told over the phone …
My closing was a delayed a month and when I went to update the policy start date I was at 68 days vs. the 60 days they claimed I need to make the change, so they’re going to pocket that $300 of premiums without providing any coverage. When …
Would not recommend… don’t just walk RUN away. You pay for it, but they do NOT cover anything. Currently seeking a better company!
Avoid this company at all costs. I’ve had to file a claim due to water damage, it’s been over 45 days and I have made zero progress. I’ve been passed off to multiple people, no information gets transferred between adjusters, no communication, no one calls or reaches out. DO NOT USE. Unfortunatley, I can’t give zero stars.
I called Progressive insurance to change my renters insurance due date because of the way I get paid. They sent me over to Homesite, the actual company who manages that specific policy. I was told, I CANNOT change my due date and that I …
Please invest your time and money in an insurance company that places the needs of their customers above their bottomline! …
This has been the an absolute nightmare with this company. No one cares at all about what’s going on and I have been told many times, it’s not that big of a deal and it can be all be replaced as they drag their feet. …
Bottom of the barrel insurance company. Loopholes in order not to pay for claims, do not sign up or waste your money.
Not happy at all with this company! Price goes up every of year and they will not fix my plumbing problem!
Bad customer service.
Absolutely worst insurance company. Thought I was purchasing Progressive but no it is through Homesite. Two weeks and can get nobody out to look at damages. Worst customer service I have ever experienced. Paud almost $1200 for insurance and can get no response. GO ELSEWHERE
If you get a policy with Geico for home insurance BE AWARE THEY ARE USING HOMESITE. …
Three agents hung up on me tonight! It’s unbelievable! Lazy people make the company look bad and no one called me back. So, I believe they hung up on me on purpose. Homesite customer service is HORRIBLE! I was polite to them and there was no need for the disconnection. I was just looking for a better quote. My goodness.
Place is a complete scam, had my 14k camera stolen only for them to say I’m a business and want to give me $250 back when the policy cost $370.. save your money and go elsewhere
Website constraints don’t permit a lower rating. Had them for a year; No claims. No contact. So, no issues. For savings purposes, my Renters policy (1 yr.) is combined w/my auto (6 mos.). And since renew dates can rarely coincide in any …
Feeling robbed on my deceased mother’s behalf!! She passed away 7/31/21. Me being in charge of closing down her accounts, was made aware on 3/22/22 of automatic payment withdrawls for her policy. Called the company to cancel the policy …
I didn’t know what this was since I did not know they were a 3rd party to elephant insurance. I had a problem with no one being able to find my policy and or help at all. I work full time and have a 15th month old so I can’t call all the …
I am not an existing customer, however, my bank account had an ACH Withdrawal taken out from this company. Thankfully, I reversed the payment through my bank. However, when I called Homesite to notify them about this shady withdrawal, they …
Absolutley terrible experience with a terrible company! After being denied coverage for a roof leak that was nothing of out fault. We haven’t been in the home a year! The insurance company insured us and had no issues with our home until an …
Was really nervous about calling Homesite after reading all the poor reviews here. I had renters insurance through Progressive. I never needed to deal with submitting/processing any claims, but I did call them to extend my policy by one …
Update: Escalated the issue and won my case. Homesite to pay full.
Received an estimate on Dec 28th, 2021 and had our roof repaired this Spring …
I have been waiting almost two months for the insurance company to pay my claim. The person who tries, poorly, to address my questions gives me the runaround. Their quote is higher than what the contractor billed me for by over $500.00. …
I would NOT recommend this company to anyone. Progressive suggested we get quote & switch (due to having other policies). Sure why not. They provided quote, seemed great so we made the switch. 3 weeks later they inspected house. Week later …
Found out not only were we overpaying because of upping premiums every year, but that they had an updated policy we didn’t know we could to switch to which potentially covered one of the two issues I was having. …
This was one of the most awful customer service experience I have ever had. I think they switch you from a nice representative to a jerk every other call. Either way nothing ever gets done. They cancelled us because of our roof. We got a …
I’ve had a policy with Homesite the past 3 years for my condo. The policy stayed pretty consistent at $325 annually for coverage. I received a notice from my mortgage company that they just sent the check to Homesite for my renewal, and …
Filed my claim 3 month ago. Claim is still not finalized. Every time I email or call my desk adjusted she doesn’t reply. Who does business this way ?!
my home was broken into and burglarized… it has been one of the most dramatic experiences that we have been through … this insurance company, which i have through Geico, couldn’t have been slower, less helpful and sneakier when processing …
I would give this company ZERO stars if possible. Don’t waste your money.
We’ve had them for less than two months. They sent someone to look at the …
The worst. After paying a lot for bad service, I finally switched to a new insurer. They claimed they never got the cancellation so now I’m having to chase my refund. Thanks a lot.
Dealing with roof damage, they listed it as water and plumbing damage. The insurance rep doesn’t respond my emails, still haven’t received payment for the contractor to fix my roof. It’s been almost a month.
Absolutely a nightmare of a company, I have been lied to for over two months now, my roof blew the heck off, the Andrew Satira guy (idk if that’s spelled right) keeps telling me I’ll hear from him, long story short all he does is lie. Absolutely switching back to USAA. What a joke of a horrible company
Beware!!! Horrible insurance company. They engage in what I would consider unethical price gouging practices. In the space of 3 years, they have over DOUBLED my premium for no good reason. Looking for new insurance.
They will do anything to minimize the payout. I have had 3 claims from robberies over the last 3 years, and am still waiting for proper payout on two of them. They created a narrative for what happened that is not accurate, and directly …
If I could leave zero stars I would. Progressive uses them for their homeowners insurance and they are absolutely useless. They don’t serve veterans or active duty. Glad we are switching after they tried to up our insurance from $800 a year to $2299 a year. Representatives are absolutely useless, and a waste of time.
Had geico and did not know that they had this company do their underwriting. Now I have to comb through all the local insurances to make sure that I don’t get unexpectedly stuck with them again. I wish someone good luck in a suite against them and puts them out of this business. Homesite.
Great customer service. I had a break in at my storage facility and they made it easy as they walked me through the process of filling a claim. It was fast and easy, I also got may money really fast thanks again for all your help.
Dear Homesite thank 🙏🏼 you for being there for protecting our home 🏡.
From my family and me I want to thank you for covering us this means a lot knowing we can count on our homeowners insurance with you guys we really appreciate …
Homesite thru GEICO overcharged my homeowner’s insurance policy over $300. I found the discrepancy, I made all the necessary calls and emails to correct the oversight, yet I was never reimbursed the amount overcharged. …
Referred through Liberty Mutual for homeowners insurance. What a joke. They took they YEAR’s worth of premiums out on day one rather than the initial payment. Said it would take 10 days to process. After that passed, and no refund I called …
I’d rate 0 stars if it was an option. We had a roof leak in my condo and it took them over a month to begin work. They refused to help me find housing while work was done so I was stuck with both a mortgage and rent, even though I had …
Wish I would’ve seen reviews prior to taking them on… Instead, here I sit with about the same experience almost everyone has had. Barely a customer… claimed “super easy, no problem” doing the logistics of my policy being put into my …
SCAM. I’ve canceled twice now. It sticks for a month, then they turn my auto-draft back on without my consent, and take more money out. AND because I can’t pinpoint the exact date and time of the call to cancel “there is nothing they can do about it”.
Filed a claim and after the initial call we never heard back from the adjuster, she didn’t even return calls or follow up with an email. I worked in home insurance for over 20 years and I wouldn’t recommend this company. I’m shopping for new home and auto insurance, shame on Progressive for being associated with them.
Please stay away with this Insurance company. I don’t know why Geico has a tie up with this company. I jus changed the effective date and they billed $120 more. This is insane. Stay away!!!
ZERO stars if possible!! Check your policy!!! We had substantial wind damage to our roof. We have had this insurance company for many years, we have never reported a claim until now. Devastated to hear that in the case of wind or hail …
They do not cover anything really. Hurricane Iam gave us water from the walls and windows, no flooding, and they claim that “wind driven rain” is NOT covered. Never seen rain that was not driven by some level of wind. So, what the actual …
Just got screamed at and hung up on, on the phone trying to call these bozos. Was told to never call the company again because I gave the woman who hung up on me a 1 star review. Cry about it! …
I do not have an account with this company but for the past 3 years I have had them draft almost 2k out of my account every November. Despite being told it’s fixed it happens every single year! Clearly no one is paying attention or this would not happen year after year.
Had water damage and went through a nightmare with Homesite, the worst experience possible. The adjuster, his manager provided the worst service, don’t care about the clients, tell one thing and do another, completely untrustworthy. I am looking for another insurance company, nothing could be worse than Homesite.
This company is very unprofessional. I reported my claim it took them almost a month before someone came out and Inspected, then almost a month later the lady tell me nothing they can do because the mold and water damage was not bad it …
TERRIBLE. Apparently my garage does not count as my “home” and what was stolen is not covered. How convenient they do not have any warnings are information letting you know this before you purchase their insurance. Deplorable. …
Had ice damage to my roof in February of 2022. I work call my claims agent and it would take a week to get a response. The contractor ran into the same issues. They then sent an Engineer to examine my roof. Even though the Engineer found …
I had a leek in my only bathroom since October 7 th. Today is January 9 th . I still have no ceiling in my only bathroom. Horrible to deal with an adjuster out of state, time difference , and it takes many days for them to respond. All …
Christmas day pipe burst in the ceiling. 40 days later I am writing this review. 3 agents, none have ever answered the phone nor even have a voicemail set up. I have been ignored, nothing explained to. It took over 2 weeks to get an …
Worst company I’ve ever dealt with. Refuses to pay out. I’ve waited 5 months for a claim, still waiting for them to pay out. Checks get “lost in the mail”, then they go to some insurance claim check company (??) And get lost again! I’ve never seen so many scams from a single company.
Not sure why people have rated them so low. I’ve been with Homesite for over 10 years and have never had an issue. Just the opposite. We had major water damage a couple of years ago. Claims went smooth and dealt with helpful agents and reps.
Spoke with my rep, and was told they would cover damage to our house if we found a contractor who confirmed the damage was caused by the storm. After three months of little response, and a turnover to a new rep (that didn’t reach out to us …
Repeatedly denied a roof damage (hail) claim after in-person and drone footage clearly documents such damage. I’m now having sections of shingles falling into my yard on windy days due to the “damage that does not exist”. This company may have good premiums but the saying “you get what you pay for” is clearly evident.
Homesite – via Geico – has insured our home since we moved in in November 2020. Didn’t know it wasn’t Geico until we filed a claim — Geico sublets home insurance to Homesite, a company dead last in JD Power rankings. On June 10 we had a …
So we called after a big storm. Adjuster came out was told our roof needed to be replaced. He never sent in pictures. We were told that our roofer could send him pictures, he did. Then we were told that one of their guys had to take the …
This company is absolutely horrible. Had a house fire last year and they never released the money in a timely manner for the work to get completed so all of the living expenses were exhausted. And whoever Chris from Tennessee is who looks …
Absolutely horrible insurance company. I’ve been with them for going on 5 years and have recently filed my first and only claim with them for my roof. Aside from the fact that I’m a licensed builder, my roofers stated that the roof was …
As many other homeowners I wish I had read previous reviews. Homesite should not be in business for its abusive practices, there is no way this is not illegal. These past 2 years I had significant enough damage to my home that required …
This has to be the worst company I’ve ever had to deal with! And as an employee of Progressive who signed me up with them I’m just at a loss for words!
I started the year with auto insurance through progressive and decided to also …
An absolute nightmare dealing with this company. I will try to make this short. The claim adjuster Kyle was an absolute nightmare and the most careless person to deal with. He denied the claim before knowing the reason for the mold in our …
They said to replace my roof within 3 weeks and have the vet write a letter to clarify the breed of my dog. Had my roof inspected and the roofer said “call me in 5 years, I wouldn’t replace that yet” but Homesite is still leaving me without …
Received a quote from them through policy genius and they sent a bill to my mortgage company who then sent them money for a premium. Never actually had a policy with them but have been trying for months to get the premium refunded. What a …
Absolutely horrific experience with them. We have lived in our house for 3 years, have reported pervious claims to them (and had them actually do their jobs), but when a tornado hit our house, it has taken them 4+ months for them to do …
0 stars would be more accurate. They almost doubled my homeowners insurance in 2 years. I purchased it through Geico. Cancelled on 6/17. STILL waiting for my $1700 refund. Geico is no help, and these people are terrible.
Will report to Better Business Bureau and maybe small claims court.
Purchased homeowners insurance through Homesite by Progressive when I bought my house. Two months later they sent an “inspection company” to look at our property, without any notice or permission to go on our property. They told us our roof …
Had a garage fire on 12/15/22 and last everything. When it came to the building I went over the limit I had so that was all they gave (whatever on this part) but when it came to contents I gave them a list of a little over $35,000 of the …
When filing the paperwork for homesite on progressives website the question stated “Is there a dog living in the home that has bitten anyone?” I answered no. Homesite cancelled my policy when the inspector made his rounds to inspect the …
If I could give ZERO stars I would. I have never experienced such terrible customer service in my life! My policy was set to be canceled if I didn’t replace my roof. The insurance company gave me 2 weeks to have this completed! We begged …
This review isn’t about a claim being denied. It’s about my bank (Chase) paying almost $1300 for the year to Homesite for general coverage, and Homesite completely losing the money, despite Chase Bank showing they cashed the check. We’re …
I have been with this insurance for 2yrs never made a claim until recently. A tree fell on my fence and retaining wall which now is falling. I called Homesite after it happened to start a claim the individual told me to pay my deductible …
Horrible. I received a notice telling me that my insurance rates were going up. Odd, since I switched insurance companies back in April. I called to verify that they had actually cancelled my coverage but, despite being notified of the …
Wish I could give them 0 stars. After taking money out of an account they were not authorized to, and admitting it was their mistake, every time I call I get the same answer of, yeah I can see where we went wrong but it will take 7-10 days …
AVOID AT ALL COSTS. I called to ask them the correct way to proceed after I was concerned about a possible leak in my house. I was going to have my plumber investigate first but they said better that they open a claim immediately and send …
In May of 2022 a windstorm took off the apartments shingles. In September we had a rainstorm that lasted from Thursday to Sunday. Apparently roofers never fixed mine. When the ceiling caved in this insurance company that I pay $28 a month …
Same issue as everyone mentioned. This company being under progressive is about as useful as saying the president is my long lost cousin….Decided to switch my insurance company & my mortgage company still sent the check. I emailed with no …
Unfortunately I had extensive damage from hurricane Ian, and also unfortunately I had just move to this home and Geico got this Homesite insurance company for my coverage. It turn out there are a few places on my policy that states “I chose …