Hometown Healthcare (NY)

Medical supply, Hometown Healthcare - Home Medical Equipment

Hometown Healthcare is a full-service provider of home medical equipment and supplies as well as pharmacy services. Get in touch with our … See more

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Hometown Healthcare (NY) Contact Details

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Hometown Healthcare (NY) Reviews ( 34 )

  1. I initially spoke to an individual that was professional and informed. I have tried to follow up on-line and leaving messages. No response. I am very disappointed as I have wasted valuable time and now have to find another company and have my doctor resend all of the paperwork.

  2. Hometown Healthcare is top shelf in quality medical equipment, customer service skills, efficiency and communication. They have such an amazing team of kind, considerate and caring staff who go above and beyond to be sure that …

  3. I currently work at the Glens Falls Hospital Sleep Disorder Center in Glens Falls. Our office gets a visit from Charlie, their representative, on a weekly basis. He is very helpful answering any questions that may arise regarding their …

  4. I really enjoy working with Hometown Healthcare as they assist in helping us get oxygen and any other needed medical equipment for patients. I have always found Hometown Healthcare to be knowledgeable and willing to help in any situation …

  5. By far the worse at billing. I mean i dont understand the problem. I receive a bill i pay it then all of a sudden they cant figure out how to bill so then i get 4 bills at once. Bill goes from 66 dollars to 264 dollars. My ins pays nothing …

  6. Called back in December to let them know of an insurance change and place an order. They took until April to charge me for the order to find out that they did not bill the new insurance I told them about. …

  7. I just wanted to throw another 5 star review up here. Everything the other 5 star reviewers say is true. I guarantee this is one of the best companies of any kind you’ll ever do business with. I recently had some terrific experiences with …

  8. Hometown Healthcare is the best DME company I have ever worked with. The reps are all professional and always willing to help. Keeping patients happy is their #1 goal. Hometown is attentive and gives everyone they encounter that compassionate touch that is so needed. Thank you guys. You’re wonderful!!!!!!

  9. I love working with Hometown Healthcare to set up our patients with home oxygen and other needed medical equipment! Hometown Healthcare staff are very friendly, professional, courteous and meet the needs of our patients in a timely manner. …

  10. You would think they would wear masks considering it’s a doctors office and we’re experiencing a spike in Covid cases yet the secretary was walking around with her mask under her chin. Didn’t feel very safe at all.

  11. I have been dealing with this company for the last few years and I have to say that her professionalism, speed, and accuracy is outstanding. Today I called and spoke to a Jill in the CPAP supply department and what a pleasure. Most of the …

  12. I didn’t make it in because I left after how I was spoken to by the woman inside. They have so much business from the cpap recall that they dont need your business, and its ovvious. I have never been so disrespected and talked down to like i was today. Ill go somewhere else for my cpap machine

  13. Hometown was so helpful in getting me set up with an updated sleep apnea therapy machine. My old ResMed was about 11 years old. This new one is so amazing and intelligent. I really liked their mask options they had a great one that I hadn’t …

  14. Apparently my insurance doesn’t use Hometown. They never called me or my primary to inform us. I had to call them 24 hours after order wasn’t delivered to find out. Hometown doesn’t care about you if you don’t have the proper insurance. They could have at least let someone know.

  15. I have been a customer for a number of years. Always good up until now. My cpap machine(Phillips) has been recalled. No one from Phillips, my pulmonary doctor(Dr Patel) no one from Hometown had contacted me. I contacted Hometown. They …

  16. Showed up 6 mins late to my appointment, after calling to let them know. (I had a sick kid that I needed to get from school) they said since it was past their 5 min grace period they could reschedule me out another 4 months! This place is a joke. Glad I didn’t give them a dime!

  17. These folks are like hound dogs after the scent of insurance money. They pester you relentlessly to fill your cpap supplies. Didn’t call once though when Phillips cpap machine was on recall. Months later, when I found out and called them, …

  18. I have to say they don’t care about the customer ! They care about the insurance money! I wish I could deal with someone else and a manager can her the message left on my answering machine Addie?

  19. what a horrible service you apply. I’ve been told 2 days in a row delivery would be today and so far nothing. Order was placed 13 days ago. I risk stroke or heart attack everyday without this equipment. Think they care? Hah.

  20. I have always had stellar customer service experiences, but I must give a shout out with my most recent. My cpap machine stopped working on the last day of vacation before the Labor Day weekend. I contacted Hometown Health on Tuesday …

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