THIER BILLING SYSTEN IS A JOKE THEY MEASURE YOUR GARBAGE BY HOW MUCH THE LID IS SITTING UP AND DOCUMENT IT WITH A PICTURE THE HIGHER THE LID SITS THE MORE YOU PAY THEY DO NOT EXCEPT DEBIT/CREDIT YOU CANT PAY ONLINE AND THERE OFFICE IS NEVER OPEN EVEN BEFORE THE PANDEMIC
Unbelievably rude staff, no one in the office can provide consistent information, and apparently it is run by Luddites, since they only offer antiquated pay methods. And their recycle program? A joke. Trash pickup twice a month…for THOSE rates? Who in Hoquiam decided this was the “must have” company for this city?
Takes money over phone letting you think your bills are getting paid. Sends you late notices and even discontinue services because they do not declare income from cards. When you call them asking why no service they tell you then they do …
Agreed if I could give a negative stars I would, they need to get with the times. I work so I can pay my bills and not only do they not have any weekend hours but an hour lunch with no one available to take payments is ridiculous. Yes they …
I LOVE HOMETOWN SANITATION!!!
Kevin always has a smile, and Karen is always so polite, professional and helpful, I cringe imagining how other reviewers must have behaved on the phone to have …
Stuck in the 80s. Can’t pay by phone, online or even with a card. Cash or money order only?!? Can’t provide enough service for a big family. Biweekly at best. Only game in town though so no choice
Tried to pay our bill because we work out of town during their work hours and they said they only except cash. I can’t take a day off work and lose $150 for the day. Every business we know of excepts cards even if their was a convenients …
Cash only. No credit cards, or online payment available. No digital record of financial transactions. Sounds like either an illegal operation like drug dealers, or an opportunity for money laundering or financial fraud for the city. …
This is the only business I have used in the past 30 years that does not provide recycling bins for yard waste. To me that is so ridiculous. When I opened my account with them 7 years ago I asked about yard waste recycling and was told they …
Well you can’t use a debit card to pay your bill. You have to pay with cash, check, or money order. Ever since covid, they’ve shut their office down completely and you have a little doggy door to pay through. In the past 4.5 weeks, I’ve …
Very rude pick up!
Wishing they recycled more plastics and glass. Other than that, they are reliable.
Thanks for the reviews, i wont use this company ever…..
The truck just passed my house for the seound time in a row without picking up my garbage. No answer from the office I guess I must drive there.
I just want to pay online. Is that to much to ask. You would think with these prices they could update their system.
Always have had great customer service
THIER BILLING SYSTEN IS A JOKE THEY MEASURE YOUR GARBAGE BY HOW MUCH THE LID IS SITTING UP AND DOCUMENT IT WITH A PICTURE THE HIGHER THE LID SITS THE MORE YOU PAY THEY DO NOT EXCEPT DEBIT/CREDIT YOU CANT PAY ONLINE AND THERE OFFICE IS NEVER OPEN EVEN BEFORE THE PANDEMIC
Unbelievably rude staff, no one in the office can provide consistent information, and apparently it is run by Luddites, since they only offer antiquated pay methods. And their recycle program? A joke. Trash pickup twice a month…for THOSE rates? Who in Hoquiam decided this was the “must have” company for this city?
Takes money over phone letting you think your bills are getting paid. Sends you late notices and even discontinue services because they do not declare income from cards. When you call them asking why no service they tell you then they do …
If I could give this company a negative star I would.
1. Why can we not pay with modern (2019) processes, i.e. credit/debit, online …
Agreed if I could give a negative stars I would, they need to get with the times. I work so I can pay my bills and not only do they not have any weekend hours but an hour lunch with no one available to take payments is ridiculous. Yes they …
I LOVE HOMETOWN SANITATION!!!
Kevin always has a smile, and Karen is always so polite, professional and helpful, I cringe imagining how other reviewers must have behaved on the phone to have …
Stuck in the 80s. Can’t pay by phone, online or even with a card. Cash or money order only?!? Can’t provide enough service for a big family. Biweekly at best. Only game in town though so no choice
Tried to pay our bill because we work out of town during their work hours and they said they only except cash. I can’t take a day off work and lose $150 for the day. Every business we know of excepts cards even if their was a convenients …
Cash only. No credit cards, or online payment available. No digital record of financial transactions. Sounds like either an illegal operation like drug dealers, or an opportunity for money laundering or financial fraud for the city. …
This is the only business I have used in the past 30 years that does not provide recycling bins for yard waste. To me that is so ridiculous. When I opened my account with them 7 years ago I asked about yard waste recycling and was told they …
Well you can’t use a debit card to pay your bill. You have to pay with cash, check, or money order. Ever since covid, they’ve shut their office down completely and you have a little doggy door to pay through. In the past 4.5 weeks, I’ve …