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Read More| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed Sunday Closed |
4747 Southwest Fwy, Houston, TX 77027
This company is the Pinnacle of fake news almost all of their journalist are radical leftist somehow linked to communist or some type of marxist groups, They constantly put out fake articles without shreds of evidence for instance I believe this week they just got done claiming a Latino group is a bunch of white supremacist rofl
Wish I could give no stars. Paid for the paper in April and have not had a delivery. Not 1 paper. Now they are telling me they will not refund. Thieves.
They can’t seem to figure out how to deliver newspapers. They also can’t seem to figure out how to solve the problem. They CAN figure out how to charge my credit card?
I have been subscribed for over a month now to have 2 Sunday paper delivered. I have to call every week to report 1 not delivered. I have been patient but calling every week is getting old!
trying to bill me for papers that were never delivered..customer rep tells me it is my fault for not contacting them..WHAT A JOKE..
Horrible experience trying to cancel my subscription did it on the phone 6 months ago and it was never really cancelled they lied to me even giving me a number of cancellation so had to go to Houston Chronicle building to do it personally …
Terrible delivery issues. Consistently late or non delivered even with repeated calls and emails. However, when we suspended service to go on vacation, papers were in our yard when we returned. Awful.
Wow. Suddenly 40+ five-star reviews in the last couple hours. And totally not weird or suspicious or disingenuous or insincere that they all happen to be from employees of this company. Might want to get some IcyHot cream tonight after all …
My Bellaire carrier does a great job. My paper is always on time; she never misses a day. Wish everyone else had the same experience.
Just subscribed not that long ago and I missed my first deliveries and on the other lucky occasions I was able to pick it up from my front and side neighbor. They don’t deliver to the right adress and today I didn’t get anything. Probably got delivered to the wrong house again….way to go
I have a problem getting my newspaper for 8 straight Days! No help on the phone at all I had to go to the chronicle office, met with Sharon in maintenence!! Thank u Sharon!
Without sounding cryptic, my visit to the Houston Chronicle Newsroom redefined my prejudiced View of print media. I found dedicated and focused professionals, who are courteous, honest, and thorough. I think I’ll renew my subscription.
I’ve called multiple times and they promise to have supervisor call me back but do ‘t receive a call. Then I speak to supervisor but still don’t have paper delivered as per promise. This has been going on for few weeks straight.
Rude and dishonest I was told by a supervisor that my subscription was canceled and they were still trying to taking the money out of my account. That is dishonest and on top of that almost everyone I have spoke with is so stinking rude. Never will I do business with them again.
We went here to get a paper that my brother and sister-in-law were in. The empoyees were just awesome! Wanting to help any way they can! So a big shout out to Ruth Fernandez and Gina Vasquez at the Chronicle! They were a blessing to us! Thank you for all your help! 💖 …
Unlike other reviewers here, I’ve been a subscriber for more than 25 years and the only time my newspaper wasn’t delivered was the day after Hurricane Ike. I’m just glad my neighbor didn’t swipe my paper the day after the Astros won the World Series.
I started reading the newspaper at age 7. The San Antonio Light was my introduction to newspapers and I read daily about the war. Moving to Houston to attend Rice I found the Houston Post to be my kind of paper. Much to my chagrin the …
Nice updated spacious office located in the old Houston Post building. With the hard wood and cement pillars you can feel history in the building. …
Stop sending our customer’s money to the other countries. Hire all United States of America workers living in the U.S. Such rude people you have answering your phones. It would be nice to speak to an American on the phone. You charge enough for your papers.
I have had it. Endured enough amazingly poor delivery service from the Houston Chronicle. I have been a subscriber for over 25 years, initially everyday then just on Sundays. I reduced the frequency to just Sundays to avoid the aggravation …
Ripe off paid for a subscription for 3 months and never recieved a paper. I called to try and get a refund they told me I was unable to get one. The staff including the supervisor was rude to me and hung up in my face. I wouldnt recommend houston Chronicle NOBODY!!!!!!
How does a newspaper stay in business when they can’t deliver newspapers? Just this week, late delivery (after 10 am) on Monday, no paper on Wednesday, Friday, Saturday. Calling the 800 number to report a delivery problem is like talking to the wall. Nothing happens. Continual delivery issues at least once a week. FRUSTRATING!
What would it take to get the Houston Chronicle to abide by a person’s request to unsubscribe to email marketing? The Houston Chronicle’s marketing practices are so disrespectful and their content is so mediocre that I no longer have any …
I guess I have to get with a news station here in Houston to do investigative journalism on the way this news outlet ignores it’s customers. Can’t get a paper delivered, despite having a delivery contract. I get this paper for coupons only. …
I asked them to stop my service because I never received a paper. The lady assured me it was not going to come out of my account. They charged my account 4 times in one month FRAUDULENT BUSINESS
I used to work as janitorial maintenance here through another company. What do you want me to say? It’s a pretty cool place, everyone who works here is pretty chill. I like the fact that my work helped me see what goes on “behind the scenes” at least production-wise! Really awesome place!
If I could give less than one star I would. Customer Service is awful. I have been trying for 24 days now to help my mother get her newspaper after moving with no luck. I call everyday with no success. Finally caught the delivery person and she is still not even on his list after 24 days of reporting change of address and no delivery.
Signed up over 3 weeks ago still no paper called yesterday was promised a paper today if I would give them another chance still no paper just called and canceled hopefully I get a refund. The only thing positive I will say is the customer service ladies I spoke with were super friendly and tried to help every way they could.
Worst idea ever! I like the newspaper for coupons but after weeks of never receiving my paper and constantly calling I cancelled, only to be told that I could not get a refund and they have to send the month worth of papers I missed. A week later and still no paper!! Worst experience ever!! If I could give zero stars I would!
BUYER BEWARE!!!! The worst service ever!! I was hung up on. Olivia the supervisor makes an excuse for the employee who hung up on me!!! I try to cancel and all they do is beg you to keep it! Oh FYI if you see those people who sell the …
Very very bad experience. I regret the subscription decision. I didn’t receive my newspaper ever because they put other address. I kept complaining and they kept changing me and have never received it. To cancel the subscription is very …
I have had the worst experience , I have prepaid for this paper and have the worst experience they take your money promiseing to deliver , you get no papers no services,if I wanted to get robed I would have dealt with the Salvation Army an …
Had a year paid subscription that expired September 11, 2019. Decided not to renew, called in June said would cancel, follow up in July no record of cancellation but will enter it. Same song in August. Sent email to customer service, Follow …
Paper is late or not delivered at all every day. Complaints to the Chronicle get no results. The carrier has called to verify delivery after a complaint and is rude.
DO NOT SUBSCRIBE! They don’t deliver papers. Then customer service tries to tell you how its your fault despite numerous reports about papers not being delivered. They also don’t give refunds for services they fail to provide. This has been my worst experience with any company by far. They’ve stolen my money. DO NOT SUBSCRIBE!
Carriers evendently don’t understand subscriptions orders. I’m supposed to receive Wednesday and Sunday and it’s not happening.
I’ve received a paper Thursday, Friday and Monday. No Sunday. Called, got cut …
I have used houston chronicle on several occasions and like always it starts off good and then ends up with me not getting my paper. I would notify the system I didnt get my paper but it is never redelivered neither is anyone held …
This is the worse! I have not gotten a paper since may 2017…still being charge ever month! I have called so many times i can’t count. Finally went there 2 weeks ago. .i was promised this would be taken care of! I was charged again. …on …
Having been a customer since moving here in 1986, I am past fed up with delivery. Have to call every day as no paper. Always told “Sorry” & will redeliver. Sometimes it happens, sometimes not. Been told numerous times Supervisor will …
I also subscribed after taking a couponing class, and was told that if I signed up for 5 Sunday papers that they would give me 4 tickets to see the astros. They gave me a card with the coupon code, I went online as soon as I got home and …
They charge me every month and I don’t get all of my newspapers. I’m paying from Monday to Sunday. And I just don’t get them. When you call they hung up the phone or they tell you, you will get the newspaper the same day or the day after. But everything it’s a lie. I never got them. I will cancel that horrible service.
If I could give ZERO stars I would. Started a subscription to receive the paper on Sundays and Wednesdays. This last Sunday 5/7/17 was supposed to be my first delivery date. I never received a paper. I called Monday and was told that my …
Worse service!
Paid $104 for ONLY 3 months of newspaper subscription which by the way NEVER received. Cancelled a month ago and talked to a girl who I’m sure was still …
I moved to Houston about a month ago. The former owner of my home cancelled the paper in 2017. When I looked at the place to buy, we had to wade through a pile of around 50 newspapers to get in. Since I moved in, the paper just keeps on …
I paid for an subscription at one of the couponing classes sponsored by the chronicle. What a crock ! The paper is never here, the correct amount of papers are never delivered, . the customer service sucks, and if you cancel they will not …
If I could give 0 stars I would! Dont be scammed by this company! I signed up for delivery, was told it was 19.95 per year and I would receive a bill to renew when my subscription was almost up. INSTEAD, I have been charged 23.95 on Nov. …
You have some nice helpful people that work here but the receiving department is unorganized.
No direction, no instructions giving to me once I got here Forklift dude didn’t …
DO NOT SUBSCRIBE!!! Still being charged for renewal that their rep inside of Kroger assured us would NOT BE automatically renewed! Do not trust them. He gave a $25 Kroger Gift card if we would sign up for 8 weeks, holidays with coupons. We …
In March of this year I received a call from a sales agent in behalf of the Houston Chrinicle. I was offered a subscription for the Wednesday and Sunday paper for $5.00 a month for three months. It’s June and I’ve not received one paper, …
I’ve had trouble with this company since the start. This last month has been the worst, no carrier on my route then only throwing 3-5 papers but I’m paying for 10. Call in every Sunday and reporting the problem representative promising …
For the last two weeks my newspaper has been delivered to my next door neighbor. I have contacted the subscription dept. on three separate occasions, and am getting absolutely nowhere. What a terrible customer service department! There is no way to contact our carrier to remedy the problem directly.
Customer service is really lacking. The phone people are wonderful and seem very concerned with my plight, however they are unable to do anything other than send an email or text to the next in command. I have called once or twice a week for THREE months. Still have not gotten a Sunday newspaper delivery!!
I have received the Chronicle for many years and the service continues to go downhill. My paper is late on a regular basis and when I call in I am told they will have a manager call me. THE CALL NEVER COMES. Management is too busy. Now I …
Getting into this place is a little annoying but it’s definitely worth it when you get inside. Consider booking your next meeting or conference in here!
I have lived in many cities. Never have I had such problems with getting a paper delivered. Having prepaid for a year, the Houston Chronicle has my money, but phone calls almost weekly to report no paper means sometimes I get a paper (often …
WOW!!!! I just called to cancel my subscription and the girl who answered was EXTREMELY RUDE !!!!!!!! I asked for her name and she didn’t want to give me her name, she was trying to convince me to not cancel i explained her 3 times I want …
Krappychit here… They want to feed me advertisement after advertisement and charge me for a subscription…Sorry, but no dice!
Very rude, dishonest, and condescending representatives in the subscriber services dept.
Talking to the houston chronicle support staff about my subsubscription has been a on going negative ordeal, they have promations available, and are told that we qualify for them and they tell you that you are signed up for them, but you …
I tried to cancel home delivery of this newspaper over three months ago but the carrier continued to throw the paper in my driveway. I’ve called no less than a half dozen times to customer service as well as the administrative offices with …
My complaint is largely about the lack of service from the managerial staff. I called months ago – multiple times- spoke to multiple customer service reps due to having paid for months of service without the paper being delivered. Each …
Can’t get paper delivered to new house.
We have called several times a week just to get our paper delivered to our new housing development. The 800 number is sent to an out-of-country customer …
Total worthless trash articles pushing hard left politics. I canceled. They keep sending it anyway. At this point im willing to pay them to stop sending it for free and quit and cluttering driveway with rubbish. It goes direct to trash
I haven’t a paid subscription for the whole year but since last Tuesday I have not received my paper. Called the customer service representative and all you get is a promise that it will be delivered soon. Besides some of the people taking …
I started service 40 days later and several calls to get told they will only refund for the 2nd month’s bill and I haven’t received not 1 paper. I would not recommend these company to anyone
Worst customer service. Manager never returns the call. Company overcharges when on auto pay. Missed deliveries then promise to drop off but never do. Their content and product is perfect, just sad the delivery part of their service is THE …
This is the 4th. time in 9 days that my paper has not been delivered. After multiple calls the first 3 were delivered, very late, and the last time it was never delivered. This happens at least twice a month and has been the case for …
Way too liberal / “progressive”.
Tomlinson seems to hate many Texans.
Very pointed & close-minded. …
I subscribed to this newspaper on a Sunday only basis twice this year. Both times, they promised a $10 Gift Card by email
which they never delivered. Then, they charged me for roundabout $11.50, …
Worst Customer Service EVER. There is no way to cancel an e-subscription online and when I called the Chronicle to unsubscribe I received a loop message saying, “Your wait time is more than five minutes.” After calling back a few times, I …
I have tried all possible combinations of menu items on 3 different days during normal business hours. There appears to be no way to make connection with a human in the Houston Chronicle Reader Services Department. The interactive menu …
The worst customer service. Unauthorized charges on credit card which should not have been used. Waited for more than 40 minutes on phone. Promised to issue refund but then additional charges appeared on the card statement. Will never …
Had a old man that drives a blue ford pick up truck and works for the Houston chronicle try to start a fight with me today. I have video footage of him harassing me and his license plate number…
Picked up the Astros World Series papers here. The employees were friendly and organized.
These guys are shady. Not sure if anyone looks at these reviews – but if you look at all the negative reviews you can tell the reviews are real – detailed, honest. If you look at the positive reviews – a lot of them are from Houston …
LITTERING BULLIES!!!! Houston Chronicle continues to litter “ads” on my private property. These ads were never requested. I have made a significant attempt to get them to stop harrassing me with their unwanted ads and littering. They …
I sent them a check in July for a subscription. It took them a while to cash the check. After receiving no deliveries for the newspaper I have been calling for the last three weeks to get the paper delivered. Today I called …
Please be aware that when you subscribe to the Houston Chronicle, and possibly other Hearst publications, the company assumes and coerces you into being a subscriber for LIFE. It is almost impossible to cancel their subscription. DO NOT …
I only went to corporate office to pick up the special edition of the newspaper after the astros won the world series. They people who managed the line were very helpful and maintained the flow of the traffic without any issue. I only …
If you see anyone trying to sell you the Houston Chronicle in your local area grocery stores or other places. DO NOT SIGN UP FOR IT. I signed up for the Houston Chronicle Sunday paper to be delivered to my home on Sundays in September and I …