Welcome to IC Credit Union, a full-service Credit Union federally insured by NCUA and an Equal Opportunity Lender. Through our work, we aim to improve the well-being of our Members by providing innovative digital banking solutions and financial products, including personal, vehicle, and home loans, insurance, investment, and retirement planning, savings and checking accounts, credit and debit cards, mortgages and business loans, while promoting Member education and community support. Become a member today by joining online or visit IC Credit Union in Fitchburg, MA to experience the perks of a lifetime partnership, empowering your adventure!
| Friday | 8:30AM to 5PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
300 Bemis Rd, Fitchburg, MA 01420
Love the bank…currently frustrated not having received tax paperwork. I did visit one of the branches, and one of the tellers was not very nice. I asked was there anyway to get a 1099 printed….I could not finish my question, a different …
Stupid good
Excellent services
Website is atrocious!!! Awful
Can’t pay auto loan online…need to mail in a check.
The worse online banking experience you will ever have.
closed due to weather 12-30-19 would have liked to know that before i went out for nothing
Great bank. All locations have wonderful folks eager to help.
Great staff very little wait time
Great staff, even better manager, so helpful and nice!
Joe Revard is unprecedentedly the worst employee you have, apparently “teachers should get a better job”
I have always been treated very well and I am pleased with the services they provide.
I’ve had nothing, but friendly and professional service at IC. If the tellers can’t get what you want/need, then the managers go out of their way to get it done.
You can’t even call to make an appointment with anyone. NO BODY WILL ANSWER THE PHONES. I will soon be doing my banking elsewhere.
Terrible customer service. Limited hours, can’t even pull information off the phone system. Too many dead ends. Hire some people to pick up the phone! Won’t ever get a loan through them again.
Not many months ago my husband passed away. My credit/debit card kept being denied. I found that the manager at Westminster Had frozen my account. Left me in quite a mess in quite a bit of time wasted with her
Do not use this bank!!! The lied and took a secured card away from me and it cost me credit score points and 500$ I was a long time customer…..never again!!!!!!
Most obnoxious ads. Lesson for Chris: more ads = much less likely to give you money. I’d go literally anywhere else
Excellent service! Jurgis and Eli were informative and very helpful. Highly recommend IC Federal Credit Union!
Fantastic customer service in-store and over the phone. They answer my questions quick and sight forward. Wonderful rates for loans even for people trying to build credit.
I have a car loan through IC Federal Credit Union. It was a big mistake. The employee who handles my account is grumpy and answers my questions in grunts. The on-line payment system used to make monthly payments is convoluted and awkard. From my experience, there is nothing to recommend about this credit union.
Trashhhh credit union! Wouldn’teven trust them with my money! Run for the hills with your cash!!!!
I’ve had ic for about 12 years now and they used to be a great bank to deal with, but in the past couple years they have really gone downhill, they no longer care about their customers, their employees are always rude and unhelpful, their …
Awsome Customer service fast and accurate. every time I have ever had a problem with my banking they always was patient and polite while solving the issue 🙌😊 …
I am a long time customer of the Credit Union and lately I have experienced a steady decline in the quality of the customer service. Even assistant branch managers are unable to accommodate a transaction that deviates slightly from routine. I am very disappointed.
Inconvenient hours and no ATM cards. I’m not opening an checking account just to have access to my savings account when I want.
Member Service Representatives on the phone push credit cards when I have asked them not to try to sell me anything.
Terrible staff no respect at all and swearing when they get overly upset
Updated Review (4/17/2019)
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Great friendly service, good rates.
Drawback lobby is not open for walkin service, needs to extend hrs on saturday for drive thru if the bank lobby is to be closed.
Very disappointing. Me and my Fiancé both have had numerous problems with this bank and she’s been a member for over 8 years. Between INSANE wait times at the drive thru on Bemis Rd. to them shorting me when cashing my check and then WOULD …
I had moved from SE MA to this area and needed a CU for savings and checking. I have always banked with CUs as I thought they are more personal and have better rates, until I went to IC. There was no information at the desk on the …
The website is terrible but in person is always pleasant. I try to link my bank account to credit karma and I used credentials that are personal to me (my name 2 different ways, initials+last 6 ssn) and passwords that are also personal to …
My account got compromised from on on line purchase. IC was quick in stopping the transaction, contacting me and resolving the issue. Always very friendly the few times I’ve actually had to go in for services. 👍👍👍👍👍 …
I appreciate the consistently high level of customer service I receive at IC Credit Union. No matter which branch I use, the tellers are so helpful and willing to work hard to find a solution when there’s an issue. They are always friendly …
Needed an ATM card replaced last week. Called the Main Branch and spoke with a representative. I asked them if we could get a replacement that day at the Westminster branch where we live. My wife picked it up hours later! The turnaround was …
Absolutely terrible! I have had a loan with them for over 3 years and I have never had an issue. Within the last 2 months all I have had is issues. Reporting a missed payment when a payment was never missed, but actually pay more than what …
I truly understand that business have a time that they close. I understand that people have to go home too. I am understanding of that. However, since IC has not open it’s door to banking inside and only by appointments. People have to …
I HATE dealing with IC credit Union. About 15 years ago I had 4 accounts with them. Personal, Savings, Business and a savings for my granddaughter, but under my name, SS, etc…. I moved, and a few years go by and I go to withdraw money for …
I have a car loan with IC; this morning,when I checked my account I saw that they somehow put my payment through twice. I was pretty upset. I called them when they opened and in a matter of minutes, the charges were reversed and everything was fine.
Been with them for 5 years, I got denied twice on a loan even though my credit score is very good, I will be closing my acct with them for good. At least workers credit union approved for my loan TWICE!!! I will let friends and family know not to bank with IC FEDERAL. Plus the online app is not accurate and online site as well!
I’ve had an auto loan with IC since 2018, and thankfully I am almost done paying it. I have never stepped foot in a branch but getting them on the phone is absolutely impossible, and when you do they always seem to be irritated with the …
Wouldn’t even trust this bank with Monopoly money. Tellers are extremely rude, mess up your transactions (I’m talking errors that are thousands of dollars) and have the audacity to lie straight to your face and keep changing their story. Laura needs to be fired! Choose DCU instead!
The bank tellers/employees seem like they are confused most of the time and slow (usually a really long wait). But the customer service on the phone is helpful. Especially, Ali Ramadan – he has been really great and quick to solve all my banking problems. A definite 5 stars for him, no doubt.
4 drive up tellers and always only 1 of them open and this is their main branch!!!
Every time I have to do my banking, I have to plan on at least 30 minutes in …