Ideal Credit Union is a full service not-for-profit financial institution providing checking, savings, mortgage, credit cards, competitive low rate loans, business loans, investment services and more. Membership is open to anyone counties. Those outside the six-county area may join with a small donation. Complete membership information is available on our website or by calling a customer service representative. Savings accounts are federally insured by the National Credit Union Administration (NCUA). We are governed by a volunteer board of directors, elected by Ideal CU members. Enjoy the perks of Ideal Credit Union membership and exceptional service.
| Friday | 9AM to 5PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 10AM to 5PM |
| Thursday | 9AM to 5PM |
8499 Tamarack Rd, Woodbury, MN 55125
I have been banking with Ideal for a couple of years now. I am very satisfied with my overall banking experiences with the Woodbury location. The friendliness of the staff, as well as the superior customer service have made my banking …
I have to drop off deposits for a business every so often and the teller crew in the Woodbury office is always such a joy to work with. Very helpful along with welcoming! I never have any issues 10/10 would recommend.
I received exceptional service today. Thanks!
Really helpful
Excellent!
Rude customer service
Good People
Quick and flexible employees.
Worst credit union
Great friendly service
Worst customer service I ever experienced
This Branch is always so helpful.
Always great service 👍👏 …
Worst bank ever! Do not recommend
It is a amazing place and I have never had a bad experience
Always friendly and fast service at the drive through!
Way below average customer service over the phone, waited 25 minutes to get connected to a representative and then gave up.
Awesome service
I’ve been a member for 20+ years. Love the staff, love the rates.
Been a member since 1975…it was the Postal CU way back
Hours aren’t very customer friendly. You have to get there before 5 during the week and not even open on Saturday.
The most helpful experience ever. Everyone is so friendly.
Disappointed in this bank . I thought they were a community bank – did not have a good experience here.
Karen Swanson has been an incredible help to me over the past couple of months. Thank you Karen
Wonderful Bank to work with. Just don’t understand why there ATM only seems to work when the are open.
Probably the slowest drive-thru ever. Go inside if possible. Also be prepared to take whatever bills they want to give you.
This is a great place to bank ! I have been a member for 34 years !! vGreat people wok here , always willing to help & friendly !!
Its a great place, I have never had a problem or a issue directly with anyone on the support line but I wish they would have 24/7 support.
I’ve banked here for 7 years now and have never had a bad experience. Great staff and rates!
Always great service
Friendly staff and fast service. Ideal Credit Union is a pleasure to do business with!
I’ve banked here my whole life and I’ve never had a bad experience. The people working there are always so friendly and helpful.
I felt I welcomed is the only way I can’t even explain my experience.
I ended up choosing another credit union. Who treated me with respect.
I can’t express how terrible this bank is the whole company is just a scam
I’ve been banking with Ideal since I was 21 years old and they have helped me start and operate multiple business and even financed my first Lamborghini 🤘🤘🤘 …
Jennifer Weaver was outstanding to work with. She was knowledgeable, helpful and respectful throughout the process for us!
Thank you, Jennifer!
With Ideal Credit Union,you can’t be nothing,but happy. They help you understand the loan process and Walk you thru it, to the completion.. This year alone,I refinanced a mortgage and a vechile. I will save 2000 dollars in interest. A big thank you,to Ideal!!!
I have never set foot in your building.
All these years business has been taken care of on the phone with no questions.
What a Gift. Thank you for a life line.
Ramona M Ptacek
This is the best bank. I’ve had other banking experiences but Ideal is the real deal. I trust the staff and they are very helpful every time I drive thru. This is the place to bank.
I rarely wait in line, 2 minutes and it’s my turn.
When I sign in to see a banker the wait has always been less than 10 minutes. Everyone is always smiling and so kind. I’ll never go anywhere else!
I have never once been disappointed with the service at Ideal and it’s always a fast in-and-out experience which I appreciate. For me, doing both personal and business banking at Ideal is much more convenient than traveling to my main branch in the cities.
Horrible customer service. I took out an auto loan from this bank 2 months ago from a private seller. My car needed a new engine, so I went into the bank again to see what my options were. I sat down with Chi at the Woodbury location for 30 …
Been a proud member of this organization for over 36 years.
Ideals customer service is second to none. My telephone experiences with Keri at the call center are always direct and to the point and my problem is always solved. Everyone should bank here.
Never had a good experience here. Their debut/credit cards wear out to the point you can’t read them after only a couple months. Their online banking app is always down for “maintenance” probably at least once or twice a month. If you use …
I have a home mortgage through Ideal Credit union. I have made additional “Principal Only” payments via their website only to have those payments applied as future loan payments, meaning they paid mostly interest, not my principal. I called …
I became a member at my sons’ urgings, more than 2 decades ago when it was Postal Credit Union. I quickly experienced the improvements over TCF and other traditional banks. Their interest rates on both sides of transactions are better, and …
Just had a great experience. Even though it was because my account had been compromised, Adi was so helpful and understanding. She helped with the paperwork and was able to get me a new card immediately so I could access my account again. Thanks much Ado.
I started with the credit union years ago by having to donate a dollar to join. After having just a savings acct. We went to a checking account. We banked in West St. Paul credit union. Stopped into the North St Paul office a few times.We …
I tried to get a home improvement loan from this place and was treated like a homeless degenerate. I know my credit rating is not good but I’m still human and have worked the same job for 23 years now. I guess that no longer counts in our …
Stop by to open a business account and I was told I needed all this other miscellaneous documents. The rep never look at the documents I had and just sent me out the door with a form and stated I needed the information on the form. I …
I love the rates here, and they have been helpful the two times I’ve encountered identity theft. The customer service is usually pretty good for everyday things. My big complaint however is their hours. 9am-12pm on a Saturday is just a …
If I could rate this place lower I would. The customer service is awful. I have never been more disrespected and treated so poorly than my last visit to this bank. I wish this experience on nobody. Save your time and go to a bank that …
I would highly recommend PCU! They are phenomenal at what they do, they are kind, helpful and go above and beyond to assist with questions and support.
This place is terrible. It takes an hour+ for them to do anything beyond a normal deposit or withdrawal.
Stolen Identity and Direct Deposit of Social Security Disability RSDI checks caused the taking of January Febuary and March Social Security RSDI Disability Checks. And Fraudulent accusation of $2,000.00 withdraw of funds I’ve never …
Beware! This credit union is slow and unable to perform any tasks with your money beyond the simplest transactions. They are really nice people, but it is solely for little old ladies that deposit their monthly check by physically going …
Customer service rep is incompetent.
I called the bank to question about a fee charge . The rep didn’t even know what …
Ideal Credit Union has met my family’s financial needs for over 20 years. The staff is knowledgeable and very kind. We feel welcome when we interact with all staff there. We have never been happier with a financial institution.
Fast professional staff I wouldn’t bank anywhere else
Customers satisfaction is Ideal Credit Union Priority. Thanks ICU for a Memorable Experience in Banking.
Amazing! I Jodi simonson and she went above and beyond I’m very grateful for the assistance she provided!
I have found this credit union to be one of the worst I have ever done business with.
I financed a fifth wheel camper, paid it of and closed my account. Request a …
Same as the recent comments. Ideal CU lacks customer service and not surprised I see other comments stating the same! We are long standing customers that now will be fully banking with Spire CU as they take care of their people!
I’m still a member (since 1982). I joined when I became a new employee with USPS. Postal Credit Union was fantastic. Over the years all my kids joined. I now bank elsewhere because I was no longer treated with respect any more. It was like …
This bank is so so slow. There are times I wonder if anyone is even working the drive through and the tellers inside aren’t any faster.
Bank anywhere but here and save yourself some time.
Had an great rep. That woked with us, explained everything well and answered all our questions! Will def work with her again! Shoutout to Jodi Simonsons!!!
!!
Jodi Simonson helped me open an account in the name of my father’s estate. She made it so easy and quick and made a stressful situation a lot easier! Thank you!!!!
Bank charges service fees before transaction posts to account.this has happened 6 times to me. They don’t reverse charges most the time. Bad bank practices. I’m closing my account.
Ideal has been great to me over the years. Definitely a place you can trust.
Financed my car here and stayed. They are great to work with. Maintain a crew even great with us NON-techies. THANKS
Woodbury branch had been my closest branch when I lived in the twin cities. Now, I live in North Central Minnesota and don’t get there anymore. I miss their friendly service, and the ease of getting in and out of the location.
Excellent customer service, companionate, genuine, smart and sharp management. My best regards to Alisha Johnson, she gained my full trust and respect for the manner of taking care of the customers addressing any issues professionally and positively.
Marcus Winter is extremely pleasant to deal with, he is honest, knowledgeable, willing to go above and beyond to insure our needs are met. Thank you
This credit union has strayed far from its roots as Postal Credit Union. We joined in the 1980’s because we found it to be friendly and custom oriented. I could walk into the North St. Paul branch and talk to real people. Now they put up …
They told me my check had cleared and put money into my account. I then spent my money thinking the check was approved. Then they tell me it actually was not approved, and took the entire worth of my check, plus the money that I spent, out …
Called to change address, needed an in person appointment. Came in, said it would a few hours to get a new card and they will call when ready. No call- came back days later, they didn’t process my change of address and didn’t print a new card. Had to wait again for a new card to print
5 Stars All The Way!
Jodi Simonson and Ideal Credit Union have gone above and beyond during the many years I’ve worked with her. When ever I need help with a loan or have a simple …
I was a customer for many years. My funds dropped and I changed my account so as not to incur fees after I was disabled. They stopped sending statements. At some point they changed my account without my knowledge so I’d incur fees a few …
Nina Simpson & See Thao recently helped me with our second Auto loan. Approval was quick & paperwork was a breeze, they were extremely helpful and kept me well-informed. Very impressed by their excellent customer service and professionalism. I am a returning customer & I recommend Ideal CU.
Just finished a meeting with Karen Swanson at Ideal. My husband and I have been doing business with Ideal for about two years now and today was an exceptional experience. I came in to just make a deposit and decided to get more info on the …
I had outstanding experiences when I purchased/sold my last two homes. Cynthia, in Home Mortgages, was so exceptional the first time I purchased a home that I contacted her when I bought my next home. And I am so glad I did. My home sale …
We worked with Cynthia and Barb in the mortgage department and we had a phenomenal experience. They dealt seamlessly with a tight deadline, always communicated with us, and took a ton of stress off our shoulders. We were able to get a great …