The Department of Revenue s responsibility is to serve as the tax collection agency for state government of Illinois and for local governments.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
101 W Jefferson St, Springfield, IL 62702
Was kinda strange.
Horrible customer service!
Dedicated staff there to help you.
The people here are competent, hard working and patient.
Nothing but crooks working here
There the most crooked company. They enjoy pocketing others money
long wait time they are horrible on service.
My friend Ryan works here, he is a very nice guy. I am from Denmark and have never been to the US, i like Ryan.
Big beautiful building with Majority glass windows and glass roofing! It also has a large exquisite garden with a small river that runs through it!
Next to impossible to communicate with someone when necessary, lost mail, just a hot mess which is to b expected in this crooked state.
Useless! Call and just wait wait wait and some more wait. Automated system always says estimated wait time is 45 minutes which Is a lie. Beware if you call around 4pm you will just get disconnected at 5pm. Just disgusting
Kept kicking back our taxes because of State ID number they gave me so just mailed the stupid taxes in ! Sure it will probably take a year t o get our refund back ! Hope they choke on it !!
So far I have not been given an address to mail my EAR-14, both via mail and via phone. Day 30 out of 60 left to protest due to “computation error” which cannot be found….
I called and had some tax questions. The lady who answered the phone, Lisa, was very nice, very helpful and gave me information that not only answered my question but make sure I have all the information so I wouldn’t need to call back. She …
Zero phone support. Automated system is a horrible rundown technique. Will update my review if I can get someone to do their job after a few hours on hold.
Andrew on your customer service line is rude and nasty and lacks knowledge on procedures. He talks over anything you try to say and constantly interrupting you when you ask questions.
Very poor managed establishment have repeatedly tried phone contacts, have sent letters regarding a tax bill received and no response or explanation as to why bill has to be paid. Also through the process of trying to obtain …
The most trash State in the U.S. with the worst IRS system so if you owe less than 2,000 on your taxes they seriously are threatening to suspend your license if your Nurse/Medical professional. I never knew it was even possible.If you all …
Fuken service I call before three months ago to pay my tax no any body answer just fuken computer give me choose for pay everything complex I got every month penalty for lat payment fuken service
It is really a neat building in regards tol its design. I have a hard time giving them more than 4 stars just because of how much money I give them every year. And forf what benefit when you consider the state’s current financial condition.
Still waiting for my state refund. I received my federal refund in May. Illinois is questioning my identity just to hold the money.
I am changing my state withholding to make sure I owe them money instead of them owing me in the future!
Bunch of ignorant tyrants work here. Be careful, they will violate your rights! Learn the laws or quit! You’re useless and a waste of tax payer money.
Engages in false taxation and illegal double taxing. Be prepared to fight a long battle, deserves to be federally reprimanded by the national IRS.
They want your money but don’t even have enough people to take payments. Always direct you to the website. Helpless and sad!