We strive to be recognized as the premier tax administrator in the nation and a great place to work. See more
Read More| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
100 N Senate Ave Rm N105, Indianapolis, IN 46204
My elderly parents were investors in commercial real estate in the State of Indiana, which was in or around 2019. The property was sold and all the investors paid taxes on the sale. Unbeknownst to my parents is they overpaid on the taxes …
Your communication SUX!!!!!!!!!!!!!
Terrible
I work there.
sucks
VERY RUDE AND GHETTO
Unbelievable bad service
Horrible, and I mean horrible customer service
Please answer your phone
Need whole new staff. ☹
A zero would be more appropriate.
Jus cuz
there website takes the longest time to load
They take to much of the people’s hard earned money
A L W A Y S have to pay taxes!! HARDLY ever get a penny refund!
Painful
You will sit on the phone for at least an hour and end up not even being helped…
Can’t get their numbers right, charge you extra. Not much you can do about it. Also charge you exorbitant interest rates for the trouble.
The most unprofessional people ever
They want my money so bad but they can’t even help me pay them.
I was on hold for over an hour and it hung up.
77 minute hold just to be hung up on.
Had to pay. All is good.
They do not answer aphone call but say phone lines are open
My visit was smooth and short. Nice staff too.
Although things could have been prevented, the staff we dealt with cleared up the confusion for us and made sure our account was in the clear.
Pure shame!
whats the point, the government have made such a mess out of all of this. I’m not sure why the crowds of immigrants want to come here. I’m going somewhere else!
I think the representatives are trained to be rude and combative? It seemed to be the mission when I was on the phone with them.
We paid our past due taxes with them. They still took it from our federal tax return. They are corrupt money hungry people.
2 min on hold then a human just long engulf to tell me there ID number.
The IRS is fraud and theft
still waiting on my refund. i wish i could put a 1000$ late fee like they would do me if i was my 2 months late. the people suck at there job.
appalling service, they take too long on process a simple file, agents do not have enough knowledge to work there, they might tell you any instructions and the next day they say a totally different thing, be careful at the time to deal with this unqualified people.
The DOR staff we met today at the last minute (3:55pm) were so helpful and knowledgeable.
I’m on hold now and wait time is 86 minutes. 1.10.22
I COULD COMPLAIN ABOUT A PARTIAL HIGH STATE TAX INDIANA IMPOSED ON ME FOR PARTIAL RESIDENCE BUT IM NOT.. IM GOING TO TALK ABOUT HOW PEOPLE WILL BITE THEIR OWN HAND OFF THAN TO ACTUALLY DO THEIR JOB.. I USED THE DEPARTMENT OF REVENUES …
They say I never filed past taxes but have all paperwork showing filed and received documents from them stating was filed but now want to take 3000 and say never filed, they are crooked!!
Terrible customer service. No answer, on hold for well over 2 hrs.
Sent a collection that wasn’t valid and charged penalties. iDOR hates small businesses.
Called last week about a lost refund I received a call back after their business hours with no one on the line. I am currently on hold for close to an hour
Money hungry. Terrible state to live in for tax purposes. The revenue office finds additional taxes that you somehow owe.
Did everything they could to direct me to help me fix problems. It’s crazy to think they stay in such a good mood despite seeing almost everybody on their worst day.
WEAK STATE THANKS FOR NOTHING NO HELP AT ALL, THEY MUST REQUIRE PHONE OPPERATORS TO BE UNCARING,RUDE,CONDECENING,AND CONSTANTLY ANNOYED TO GET THE JOB. TERRIBLE THEY WANT OUR $$$ BUT WHEN WE NEED HELP WE ARE JUST CATTLE….. WAKE UP SHEEPLE , PEOPLE SHOULD NOT BE AFRAID OF THEIR GOVERNMENT THE GOVERNMENT SHOULD BE AFRAID OF ITS PEOPLE!
The employees don’t know how to do their jobs. They are very lazy and will tell you false information instead of finding out the right answer if they don’t know the answer to your question. Money hungry at its finest. Horrible experience
Your dealing with covid-19 was rather unprofessional, and left a strong unpleasant taste in my mouth.You saw an opportunity to make more money while people were struggling.
I was worried reading these reviews that I wasn’t going to be helped, but I was surprised at how polite and helpful they were, and how quickly my issue was resolved. Demonstrate kindness and respect and most of the time you’ll get it back.
Called multiple times before 4:30 and the line says they are closed. When you call 40 minutes before close, the line says they cannot assist due to large number of calls.
Horrible people who hate you. They hate you because they hate themselves, and they hate themselves because they are so worthless that they can’t get a job outside of state government. State employees answer to nobody, not the governor, not …
Trying to contact some one on our taxs. We have it on a payment plain and for some reason they are not getting our check. Need to speak to a live person 🙄 …
Tried to make me pay taxes even though i paid them already they said i had to back date it to 2016 for the payment to apply and had to send them a letter to trasfer the payment to 2016 i sent them a letter and of corse they did not get it …
I have never lived in a state that takes this long to process paperwork. I have lived in many states due to military and federal civilian service. This is by far the slowest.
Sent me a notice saying to contact them or they were going to levy my car 5 days before giving birth.
I have been on hold for one hour and forty-five minutes. I spelled it out so there is no confusion in the amount of time I have spent waiting. Looks as though I will get no answer today?
Why is it so hard to pay them money? I called 4 different number tried their online pay and eventually found out the only way to pay was by sending it to them. They are truly the rudest people ever!
I called them numerous times. On 2 of the occasions it said you have no calls in front of you. Well once I held 45 minutes and another time 20 minutes on different days and my call was never answered. The worst no customer service I have ever experienced
I got a notice for something I already paid and I can’t event get someone on the phone
If you have to interact with the DOR in any way you will get a glimpse at how disorganized and behind we are as a state. It is really sad.
Still haven’t received my state or tax refund. I filed before April
Outstanding customer service. Polite, cooperative and courteous. Usually not much of a wait and they handle issues promptly.
The people are usually very polite but not really helpful.
This place stole from my bank account and is now taking months to correct their …
Ask a different person, you’ll get a totally different answer. We have to come here all the time for clients, and what we’re told to do to clear up issues varies drastically depending on who’s on duty. I’ve never dealt with an agency (federal, state or local) that has so few people who actually know what their own department does.
Absolutely worthless department only out to send false notices of unpaid taxes with ZERO way to get in contact to resolve any disputes.
I called at approximately 3:30 PM on Wednesday June 24th and waited only 5 minutes to get an answer. I spoke with Kelly a very knowledgeable and kind person, Thank you for having Kelly on your staff.
Paid off our state taxes. Said they haven’t received payment. They put a tax lien on our car title, the car we just sold. Amazing how it’s give me, give me, give me and when it’s time to make things right with the people, they could care less. Ah. ‘Merica. 🇺🇸 ❤️ …
Really Bad. Sent my payment in and on time. Got a notice a few months later saying that I didn’t and that now I owed a penalty. Got my check from the bank, and it was sent at the right time and for the right amount, however, it said that …
I was on hold for 15 minutes trying to check the status of my 1040 (which I sent to them for a second time because they apparently didn’t receive it) and upon telling them this they immediately hung up on me. They are the most incompetent government organization I have ever dealt with.
I had the most wonderful experience with the Title department over the last 2 days. They were more helpful than they needed to be, and saved me a ton of stress and money. I couldn’t be happier.
Be prepared for them to send you harassing letters that say you owe more and more money. You will then come to find out that you didn’t actually owe that money. Do they pay interest to you? No. Would you have to pay interest to them? Yes. …
I was given a wait of 83 minutes how Ridiculous who would ever do that . I’ve been on 5 different pay plan’s and they canceled them all or they would have the money by now ha ha ha
Waited over 2 hours with no answer… just got a paper in the mail from them requesting faxes of my w2s but dont state what year or what for just to fax them in within 20 days of the letter…. how can I fax something if I cant get through or even know what your looking for.
All I wanted was a confirmation that FedEx shipments should mail to the listed street address. I couldn’t speak with anyone and the provided prompts didn’t address the question. Perhaps this info could be added to the web page??
If I could I could give them 0 stars this Is the worst place to ever come by. I paid what I owed but they still took money out my federal taxes. So I’m going to go get my money back to what they stole from me. I wished places like this …
Of course had low expectations. But wait was short, staff was courteous and helpful, and solved my problem quickly. Was in and our faster than my phone call to them.
Have tried to call on four occasions. The shortest wait time I have received is 75 minutes. And the questions I have cannot be answered with their email system.
Premier Credit “received” a warrant from the state claiming I owed over $2000 from 2009. Over the past two weeks I have been on the phone numerous times with a variety of persons in the state revenue department, all who told me I did not …
They should get a 0 instead of a 1 but that is not an option. They are the worst possible office as far as communication. I have been trying to work out an issue where they are trying to tax me incorrectly and I have been constantly …
I was worried to speak to someone after reading all of these reviews but was pleasantly surprised with the professionalism and sincerity the woman presented on the line with me. There was a mistake made on my tax form and she was very …
Michel was truly helpful and kind, she went out of her way to help, and was very understanding. I got in to see someone within 5 minutes. Made a not-easy process understandable.!
They can sure steal my money out of my paycheck every week but every time I call to talk to a person it says due to a high call volume they cant be reached at this time.. THIEVES!!!!!!!!
Selected 1-star, because Zero stars wasn’t an option. One of the most incompetent organizations I have run across, and I handle licensing and permitting for a restaurant group which stretches across 6 states. The laziness and incompetence …
I just moved to IN and I didn’t get a bill what I owe or so much a email. I just got a letter in the mail saying I have a penalty. IN is the worst state so unorganized on top of that you can’t even talk to a live person.
I sent in my estimated income tax payment on 1/1/20 (4th one) and the check has not cleared and it’s due today, 1/15/20. Normally they cash the check but don’t post it the same time. When you pay something, anything like a car loan or a …
I completely agree that they are rude. I called to make payment arrangements and they refused because it had gone to the sheriff to collect. I said so you are refusing to accept payment from a taxpayer and instead want me to pay more fees …
On hold for one hour and 14 minutes, no answer, then all of the sudden I get a survey for how my call went…..Let just say my survey results were not so good. Called back and this is an 88 minute estimate of hold time.
No one likes tax collectors. But tax collectors who take 8-10 weeks to read correspondence received by their taxpayers via registered mail, yet proceed on “cruise control” to escalate penalties and turn you over for collection as if you’d …
I just mov d to Indiana, it cost 170 to register a car here, in Ohio it’s 30 bucks. I’m sorry your state isn’t so awesome to cost so much. Thank goodness my sister still lives in Ohio, I will be living here but paying Ohio car registration. If you guys didn’t rob people you wouldn’t lose another tax payer. Bye bye
EVERY TIME I call, they never answer or kick me off because of “high volume”. Garbage branch.
100 minute wait time while calling. I asked a question about efiling via email and the told me to ask TurboTax about the requirements of the DOR. .
I can never get a hold of someone. When I do its on their time. I call and they tell me 80mins. I get a call back over 3 hours later. Why is that acceptable for them to do that? Then I am the bad guy when I cant make a incoming call!!
What a joke. I will NEVER work in Indiana again. my employer claimed that since I am a Regional I had to pay Indiana taxes instead of Illinois. So I paid my taxes and filed my taxes. It has now been two years and I am still going back …
If anyone in the private sector were this incompetent and inconsiderate they would be out of business. I set up a return call for 1:30 the automated systems calls and then I am on hold for 21 minutes. This only resulted in me talking to …
My son, military, was sent a notice in August of an income tax debt. The first we were ever notified. I attempted to contact the IDOR and was given a wait time of over an hour. I waited 2 hours for a callback and did not receive it.
I really do not think this is a,well organized government entity.
they tell me fill out a form then i id and they say they never get the forms, then bill me again. Im charged $90 because they didnt have my daughter on file and i claimed her. I filled out proper forms in October. Now when i call, it always says phone lines are too busy, call back
I filed 2017 indiana state taxes in a timely manner, consistent with all deadlines and dates for the 2017 tax season. I was due over $2400 for a refund from Indiana, as I am an out of state resident working with reciprocity in Indiana, and …
Been waiting on my tax refund for 2 months now……they are quick to take your money but not quick to refund your money that you overpaid in taxes for the year!!!!!!!
They have no idea what they are doing!!! Month today and all they say is it’s processing. I call bs. Do y’all’s job and I’ll start paying state taxes again. You can’t expect people to pay you when you cant pay them
I have called 10 times to a number left on my phone. I have been on hold for 3-4 hours at a time. They state there is no one ahead of me but still no answers. They say you can leave a message and I have left messages 4 times and no one has ever called me back. Is anyone there? What is going on.
Sent me an incorrect bill, threatened to revoke my business license then when I call and use the correct extensions it states “We can’t help you with that right now and hangs up”. Call and use the wrong extensions just to talk to someone… 3 hour wait.
I got behind w filing and just caught up this year, now owe. I was having trouble with my payment plan, understanding the details, navigating the online system etc (cuz who wants to send letters and paper checks in 2021?!) …
Zero stars if I could give that low. Customer service over the phone was totally WORTHLESS! The lady I spoke with was not only rude but hung up on me after over an hour of waiting to speak with someone. Ended up going to the Columbus office …
These guys are ridiculous. Even though I paid all my dues then also I get the notice again and again. And customer representative service is third class. Today I got the notice for payment due on which the date of issuance of this notice …
Called the Bloomington, Columbus and Indianapolis office and given wait times in excess of an hour. I was calling to report a spam called I received today stating I had an unpaid tax liability. I know I have no tax liability unpaid. I would think the department of revenue would be interested in this phone call.
I would give it 0 stars but it won’t allow. The website is not user friendly AT ALL! Al I needed was a balance and I went through 10 different pages and still was unable to find what I was looking for. It’s as bad as the people who answer the phones.
After spending 10+ hours on the phone with 3 different people over 6 different days and phone calls ONE person came to my rescue and took a few short minutes to resolve an issue I had. Autumn Rep #2975 was helpful, or so it seemed, but gave …
Go In, do not call! They were so helpful and expeditious!! Regina was awesome, she helped me with my situation and then some. They highly recommend going in instead of calling and I definitely see why. Thank you!!
Stop using tax warrants as an intimidation tactic. You want some money go work for it like the majority of us.
This is the worst site ever. Goes off of Indianapolis time and will not let you pay your taxes until 11:59pm central time causing you to select 4/19 which will cause me to incur a penalty.. this should accommodate the entire …
They never pick up the phone when I call about my tax refund. It’s always I’m sorry due to high volume we cannot except your call at this time” I have received my state refund and they said it was already mailed to my house but I haven’t seen it in my mailbox!!! They need to pick up the phone
This is fraud! You are sending lien letters and have not been able to answer the phone for over 8 months! How am I unable to close an account that should never have existed, unable to contact you for help because your lines are jammed, …
Melissa, the representative that assisted me was very thorough and helpful. She went above and beyond by checking into my situation from every angle possible. I appreciated her helpfulness and professionalism.
2 day’s of calling and being told high call volume then hung up on or waiting over an hour to be told I need more info and that yes I have to call back and maybe the wait won’t be as long or it might be . A credit card statement stating the …
Don’t live in Indiana so I get a state tax refund and now i have to report it on my taxes to be taxed again. What a crock.
I’ll echo what has been said here already. Please go in for an in-person appointment! It was surprisingly one of the easiest experiences of my life. Michel was able to fix the issue I had within a couple of minutes. She did it with a smile too!
The Indiana Department of Revenue hates active duty service members. They refuse to communicate with you. They asked me to mail them my return. Then they return it with no explanation. No communication. No information. Terribly set up. An …
I found the DOR Web Site to be lacking and my call wait time was 50 minutes. However I scheduled a personal visit appointment with no trouble and I found the personnel very helpful. In particular, Customer Advocate, Michel Lira was very professional and helpful.
Two years in a row, they have screwed something up. They lost the copy of my W2 so I dropped off another one that they then failed to input into the system and mark complete until I called. And recently I mailed in my return and the …
They literally make you go through the entire menu and then hang up before you get to a person saying “due to a high volume of calls, no one can assist you at this time” and then tells you that the thing the website can’t help with can be …
Legitimately starting to wonder if anyone actually works here. I’ve been trying to contact this department due to being marked as “not in good standing” with no other context. I’ve sent emails every day for a week. I’ve called half a dozen …
Didn’t Biden hire like 87k of you guys, and no one can even answer the phone? Typical of revenue services, they take your money but wont give it back.
I was told that my payment would be posted within 24-48 hours to IPLA. Now it’s 6-8 weeks.
Seriously, you can’t send an electronic message down the street? Total incompetence.
Understaffed and non-trained
First, good luck getting connected with an agent online because it is impossible unless you are one of the first callers in the morning. I had to call three …
Didn’t live here but won’t refund taxes wrongfully taken from my checks. IRS likes to penalize us for late payments, it should be other way around. So frustrating. And try to get a person on the phone that can say anything other than repeating the automated system.
The website messaging center is sort of worthless. For the call center, some of the options just hang you up, but if you press 1 you can get to a rep. Rep took me about 40mins to reach but obviously I just did other stuff while waiting. …
It’s one of my best experiences, they were very nice and very helpful, the guy name James he worked @ window 6 and another beautiful lady too….
The people who answer the phones are incompetent or under trained. Every time I call, I get a different agent, which means I get a different response to the same question. I went on a payment plan and as far as I’m concerned, they are …
Customer service is excellent. They get it done whatever service you need help with. Open 8am to 4:30 pm. Be patient you will be helped in a timely manner.
As an (ex) employer. I’d give this job and company 0 Stars. They treat their workers like guinea pigs. You are nothing but a number to them. They don’t train you that well and allow customers to verbally abuse you. Also I want to add that …