Indiana Michigan Power Company employs a work force of more than 2,600 people who offer a range of electrical services. It serves over 575,000 customers in Indiana and Michigan.
| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
110 E Wayne St, Fort Wayne, IN 46802
As a renter, Indiana Michigan power has made it super easy to move from address to address and pay our bills online. Nothing but good things to say about the service we have gotten with them. Setting up an account over the phone did take a long time at first, but once you have an account, the rest is very easy
This company is the best representation of a monopoly. Being the only provider in the area they continue to overcharge customers. I was given billing information from the year prior and I am being charged 3x of the previous tenant. To the …
Cost is high
y’all be taxin’
Website was helpful
Slow and unprofessional.
fantastically horrendous service
Rude
Pirates.
Ok
Easy to navigate.
Good customer service
$150 DEPOSIT. What?
Great people/employees
Went to Chase bank
We would be in the dark without them!!!!
Giant wind tunnel with no parking
They are a Joke
Work w me here
Its a Good Electric company
Live thsm
Most unprofessional and heartless people on the planet.
Customer service was incredibly helpful.
What can I say, they’re a legalized Monopoly.
Excellent people to work with and very helpful
Always accurate billing
Bills to high but a good supplier of electricity
Monoply
Thank you for keeping the lights on! Continue the great work!
Power goes out at least once a month
Phuck you for taking 40% of my income just to live… thanks for the power doe……
Easy to use. I can check my bill amount and pay.
Love that Christmas wreath they put up every year!
No local phone # provided. The only number provided is a fax #. Bad business practices.
You going to have to wait a few days for response cause it’s michisna round here
My bank is in this building that’s why I go there alot .
Treated me very good, with a payment plan bill really high
Ok
Our power and heat turned off due to our transformer catching on fire and they had someone at our house within an hour we had our power and heat back on.
Though they had a glitch, it was still workable in time to pay bills.
Pretty good about answering the phone but in pay online soooo
Rude customer service, ask for home office number or phone number to complain about meter not being physically read they are estimating, they say I can take your number supervisor will call back, that’s a joke they never call back….I wish another electric company would come to town ,I pray!!!
Get powered up here. Rates as good as it gets.
Government make rates higher, not the electric companies.
I only had to wait a short time to be connected to a real person, and the service was friendly.
Writing a good review for James, he was very nice and helpful on the phone, he sounds like a great guy.
Terrible company! Horrible policies! They will get what they deserve!
Incredible company! Rarely any issues. When there are issues they fix them as fast as they can. Awesome!
My outside light has been out for a week I’ve called twice still no service they can’t or won’t even give me a date when they will be out to replace it
Anytime the wind blows the power goes out – absolute worst power company that I have ever had service with!
Horrible electric company
The high outrageous bills of Indiana Michigan Power and not working with you I wish I had another power company to change to
Poor customer service. If we could have lights with another provider you would be cancelled. The people you have working for you have no respect and only ONE supervisor available?
Stopped by for a view out of the top floor. Definitely a must see vantage point if the city!
They never answer the phone when you want to pay your bill and you want to speak 2 a pic agent…I spent 6 hours waiting on an agent and no one ever picked up!!!! You all suck!!!!! Your service is a joke!!!!!!
My bank is in this building and I gotta go into this building. It’s nice and clean in this building
Why when I called your number in March your employee said as long as you make an effort to pay a little you won’t be subject to disconnect when it comes time I paid something every month like your employee said to I also called trying to …
If I&M spent less money sending out notices to scare folks about being responsible for their outside equipment, they could keep rates lower! Stop the scare tactics!
A gerbil running on a power generating wheel to supply my house with electricity would be more dependable than this joke of a company. Their incompetence is truly astounding.
Only have had service 3 days now I’m late on my payment and being charged again and threatened with disconnection. Absolute joke this company is. Fort Wayne needs to drop these clowns
Nice place to visit and see almost all of Fort Wayne from the View above
Please cut the “PJM Cost”, “Off-System Sales Margin Sharing”, “Energy Efficiency Program Cost”, “Clean Coal Rider”, “Cook Nuclear Plant Life Cycle Cost”, “Capacity Settlement Rider”, “Federal Mandate Rider”, Solar Power Rider”, and State …
No Mercy during the COVID-19. This company is not for the people but just like all the other money hungry companies. So blessed I don’t have to deal with them anymore!!!!
I was able to view my current bill before it arrived in the mail.
Terrible service. Terrible customer service. All their automated stuff doesn’t even work. The lady was rude and lied. When I asked to speak to a manager, she hung up. I haven’t been able to actual real person since
They fixed something for a neighbor and left a huge mess in my yard. I keep calling asking someone to come clean up their mess but they won’t.
I wish they would tell you an aproximate time as to the restoration of power, acknowledge my location, just state yes we are aware of this issue….NOT….sorry all csr reps are busy at the moment, please call back later!
They were really fast about getting the electricity restored so that way we did not have to go on backup battery for my father-in-law’s oxygen!
Don’t take their “deal” on a thermostat. I picked the ecobee based on their recommendation and IM Home app that was supposed to save money etc etc. Instead the app randomly changes our cooling settings all throughout the day, well outside …
I never had issues with them, changed addresses a few times and never charged me deposit again. Call them a few times to inquire about my bill and always answer correctly. Good service in general.
Money hungry mfs. My bill was over 700$ for one month. They wouldn’t work with me at all. And I live in a 2 bedroom apartment
They shut off my power the same day they asked for proof of residency. Didn’t let us know on their website, or anything that it needed to be done. Be very careful with this shady company.
I lost my job due to covid 19 and i called and asked them to let me set up payment plan and i was told unless i paid thousands of dollars then my power would be shut off they say they will set up payment for u to keep ur power on but won’t …
Less than 10 years ago the worst ice storm in a decade and power still was on. In the past year we have lost power do to a line down on River Road. One outage lasted a few hours. The one this past Friday lasted 12 hours. Does it sound like …
We had a power outage.. it was easy to find details and find out how long it was expected to last on their website.
I have spent half of my life in Eastern Europe and also lived in some Third Worls countries. Yet, I have never experienced so many power outages as in this area. One would never guessed that it is part of the U.S. judging from the number of outages. And some of them lasted 2-4 days! Shame.
There were firefighters at my house early Saturday morning due to a tree taking out the power lines these were live wires and still no one has been out to fix this!
Our power goes out it seems every week with no explanation. I was a little annoyed before, but during this lockdown b.s. people have to work from home. Power shouldn’t go off at 8pm on a Monday night with an estimated 7 hours of no power. On their outtage map it doesnt even give a reason why its out.
Their phone line is always busy been trying to reach for a week now to end my service
The previous tenant using this company had left the account in their name. Aaron was so helpful and polite in getting this fixed for me. Thank you!
I recently had service put into my name and paid on the deposit. It hasn’t been a week and I got emails that I could be disconnected. I called the number provided and I was told unless I could show proof of ownership that I would be turned off. I have had service before and owe no bill. The representative was very condescending.
I went to Chase to make a deposit in my account. Everyone is very nice. In and out as usual.
WORST COMPANY EVER. My husband and I paid bill after bill over $200 a month after turning off, unplugging, and making sure the temp in the apartment was always at 68-70 never moving. I tried and tried to contact their customer service and …
I own a small business in Fort Wayne and I was having power issues. Indiana Michigan power fixed it without my business being down 1 minute. They went above and beyond to make sure they didn’t disrupt the existing landscape running new …
They are not willing to help out. VERY POOR CUSTOMER SERVICE. Tried to pay a friends account so it can be turned on there is a sick 3 year old. All the customer service could do was transfer me after transfer. They were rude. Then tried to …
Shameful, power has been out for 4 hours now and counting. I lived on the south side of Chicago my whole life before moving to Fort Wayne Indiana, and I never had outages like this. This company is being extremely negligent and careless. I …
A friend of mine pd their bill on 4/19/19 through bill matrix which was having system issues! conference in them and rep from AEP disconnected the call they have been pd and as of today services are still disconnected and bill is sitting at …
Wish you could give this company no star. I received an email during an outage that clearly said you will have power restored by 9pm. People effected by this outage 1064. I get this at 8:15 PM so I think great only a few more minutes …
Our power goes out all the time. Now it’s New Year’s Day and we’ve been waiting for 9 hours for power. I&M needs to contact with a local hotel to give customers someplace to go. I’m fed up!
A customer service rep gave my husband the wrong information on setting up our AEP account for an apartment we moved into. She told him that the deposit for the electricity would be split up into 3 bills. My husband gets home today and we …
Had to pay a “deposit” to turn on electricity that we were unaware of. No mail, calls, nothing and our power was shut off. We called to figure out what was the deal, and they said we had to pay the deposit. Okay, fine. We paid it. Now they …
It’s an electric company what more can you say. Wish they didn’t change so much but hey they gotta get stuff done too I guess. Customer service is never bad and they are helpful when you call.
Power been off for four days going on for and everyone around has power on all around me I live in apartment building the front end has lights but the back end does not this doesn’t make any sense at all over 200 people still without power in my complex this is ridiculous
Have lived at current address for over 30 yrs. Never have I lived anyplace where the electricity went out more frequently and that includes several places with I & M service. Not unusual for homes on the other side of the street to have …
Everyone look at your itemized bill. When calling customer service, they have no answers as to why they charge extra on your bill for “Off System sales margin sharing.” They do not even know what this is! And they signed us up for …
If I could give them zero stars, I would. They have been the worst electric company I have dealt with. I just moved to Indian from Montana and I’ve lived in Kentucky and Florida and I’ve never had such horrible service. It’s too bad I cannot change to another company.
They like to take they’re sweet time getting your power back on. If I could I would rate them -5 stars.
They took 3 months to get my electric turned on. They kept telling me and my (at the time) soon to be landlord that they were going to come and they would never send anyone. I almost lost my place before I could even move in because of …
There was a terrible storm on Tuesday August 10th into Wednesday August 11th That took down my and my neighbor’s power line. There were multiple outages in the area and it had continued to storm throughout the day on Wednesday. I would like …
Worthless power went out monday night told me Thursday before. They can fix it with a down line all myfood going to waste an i got my kids in this heat but if i didnt pay my bill they wood be hear the next day smfh
I am dead last on a long run of power from the main line. Lots of homes between the main line and my power pole and transformer. Last year I lost power 6 times. I wrote the company a letter describing the situation, and the area that always …
Had a electric update at home and they pulled meter on time so korte could do the work and came back to reinstall it when smooth thanks to there good timing thank u at ind michigan
Constantly hangs up on you. Turns off your power when your bill is paid. Then tells you that it will be 3 to 5 business day’s before they can turn your power back on. Horrible service.
Horrible company. Failed to return deposit, now headed to court to get them to pay. Avoid at all costs.
Been without power going on 2 days I understand the Storm.. by I don’t understand how people have power around me and up front of my complex but the back is out… Humm seems odd
Been without power for 2 months, but getting charged for it anyway! Called them three times, each time I wait about 30 minutes and get transferred to energy consumption that has no direct line and then the call gets dropped.
Had a over chargement to my account for 300$ & I Called Them & Was Soeaking To An Agent Immediately! She Was Very Nice & She Handled My Issue Very Quickly and Professionally ! Awesome Service !
Terrible company . Came and turned off my power by accident because they got confused with neighbors. Bad costumer service was on hold for over an hour. This company has mixed up our service with our neighbors multiple times and never apologizes. Do not recommend.
I cannot believe the level of the lack of help at AEP. Our meter is broken and they want to charge us $40-60 just to have someone come out to check it. They blame our landlord and say it’s their responsibility when in reality AEP is the one …