Since 1994, InfoWest has been a leader in Utah’s Internet service industry specializing in providing reliable, cost-effective, high-speed Internet … See more
From the first phone call to when the technician shows up to install, nothing but easy, very friendly people, excellent service, no problems it just works, no fuss no muss.
Just trying to get service called four times and stayed on hold for thirty minutes hung up. Called back still on hold. I beginning to think they don’t want my business. I guess I will try Century Link ( huh). Maybe they all went to lunch.
I recently changed internet providers. I found the Info west technition helpful knowledgeable and well trained. The service is good and I am very satisfied that I changed providers
These guys are so fast. No call centers. No phone trees. Just call it walk in and you know you’re getting someone local who knows where your house is and can fix your problems fast.
Four out of five times this company has greatly let me down and has done nothing to make it right. I will be gladly going with anyone else at this time. I would not recommend them for business or personal use
Find other options for internet service. Infowest’s connection was not worth the cost. To make matters worse, they charged an unconscionable $250 fee to get out of our contract when we needed to move out of town.
Had to reset my router because I forgot the password for it. Now I don’t have any internet. I’ve been trying to call tech support so they can turn it back on I’ve been on the phone waiting for 5 hours. Switching to TDS tomorrow.
I love InfoWest. It’s fast and very affordable. I haven’t had any issues with them, not like the competitors. The competitors were daily with slow, lagging internet.
I would highly recommend infowest. We’ve had them for several years as our internet provider and for the cost they can’t be beaten. Good service, good value, and reliable internet.
Okay so first off 25mbs haha right…. I get maybe 2-4 mbs and my upload is in the kbs range I got it too enjoy online gaming but I have yet to experience joy whatsoever Im wondering if paying for this is even worth the Hassel I’d rather use my mobile hotspot
One of the worst internet providers I have ever had. We had stayed with this company for far to long and put up with bad internet. You never know when its going to work. If you choose this as a provider just expect to be disappointed.
Just changed internet companies. I am very pleased. Employees very helpful and friendly. A real person answers the phone! Extremely happy with this company.
While researching other ISP in my area, I contacted Infowest because a lot of my neighbors have it, and I wanted to know more. Michelle Robinson was the agent who replied back. After giving her my address, she informed me that Infowest …
Switched from TDS a few months ago and I’m glad I did. Infowest came out, put the dish on my roof and I’ve had solid reliable internet since. Highly recommended
Speed varied all the time. It was usually on the slow side. I kept losing connection to their tower and called service. After two no-shows and not even a call to say they couldn’t make it, I canceled service. Very poor customer service.
Ever since I was a kid when I heard the word internet I thought of Infowest. They have been serving the community for longer than I can remember and it’s exciting to see their business continue to grow and support our local community as …
Just had the technician Charlie set up my new infowest internet connection! He was very informative and took the time to explain In detail what he was going to do and where he was going to set everything up. 5/5 service thank you for coming out!!
We have had infowest for 5 years now. We have never once had a problem. Super fast, reliable internet service. Highly recommend their services. Love supporting a local business!
Their internet is DEFINETLY not the best… Paying for the 20 Mbs pack, and they sometimes fail to deliver even 1Mb.. Very disapointing.. I will be most likely be switching over to TDS internet and see if its better than this joke of an internet company.
got INFO WEST installed last week I was with DSL getting 2 mbs now i’m at 50 and I live in the middle of nowhere ! All I can say is Great Internet no drops slowdowns no nothing just very good fast internet thank you INFO WEST.
Very good service. The technician came when we needed him very quickly. We get very fast speeds as well, faster than we did with our previous provider.
I little disappointed my expectations were to high with Infowest then they installed the router in the Garage! We were not getting any signal in the house until I called and after one month they came and put it inside and still they are charging me after it is their fault!
They are good for someone that doesn’t need a lot of Internet. If you just use your internet for casual browseing Netflix etc it will be fine. If you like gaming and play it regularly Xbox, ps4, etc you will not enjoy this internet. The …
So far the internet has worked well. The installation went well and I got help setting up a new router that I got from Costco. Infowest seems to work well in my little town of Santa Clara, Utah.
We recently changed our internet provider over to InfoWest. Our internet is now faster and cheaper. Our installer was very polite and helpful answering any questions we had. I would recommend InfoWest to any one looking to get internet service.
Seriously? Working with the people at InfoWest is like working with friends of the family. I am never disappointed by their friendly, fast service. Thank you InfoWest, I make my living on the Internet and you make it possible.
Half the speed twice the price. I asked if they would match Vivents pricing of 39.99 month for double the speed. The said no that “we don’t price match. In the last 25 years we have never raised our pricing.” I replied “I understand that …
We were with TDS for several years but had continual outages. We have been extremely pleased with the stability and professionalism of InfoWest. Great company and no issues.
Infowest is your hometown Internet provider and have that hometown feel when it comes to service, in a very good way! Their salesman, especially Fred Walker, makes every person he meets “a new friend”. …
Avoid at all cost or you will be paying additional costs. They deprioritize users if they exceed a limit on their data cap, and halts their speed to 1.5 mbs a second. That isn’t even fast enough to download a song. If you do not get your …
We have had Infowest for over a year and almost everysingle day we lose our internet connection. We have called in and had to reset our router countless times but it never fixes the problem. The Infowest technicians never know what the …
I live in a rural area and looked for a service that was affordable with a quality signal and I found that in info west. I was impressed with the professionalism of the administrative and installation staff. I have recommended and will continue to recommend Info West. Thank you for a great product!!!!!
By far the worst ISP I have ever had in my entire life. Without any kind of warning we will receive spikes of lowered speed, far below their promised minimum. Even during non-peak hours we do not achieve the minimum speeds we’ve paid for. I …
Very pleased with the service and professionalism. Brady showed up between the allotted installation window and had us up and running in less than two hours.
We had them for 18 months. We had signal issues at times. We had a problem that was not handled at the local level so we received a call from the director of operations and she took care if it. That is why I am giving them a 4.
There internet is so horrible. My grandparents signed a two year contract with them and now we are stuck with there crappy internet. It goes out ALL the time. We have gotten like 6 new routers because they all suck. And after we use up our “months” data it dosnt even load a web page. I DO NOT recommend this wifi
I am a local business owner and have dealt with the headache of Centurylink in the past. I love working with Infowest. They are a pleasure to work with. Fred Walker is the man. He is very on the ball with his customers and I will forever …
High priced and low quality internet. It does work 75% of the time. I’ve called to try and trouble shoot my issues after running speed tests and averaging 1.5-3mbps, I asked the company why am I paying for 60 and receiving 1?their response was….well it says UP TO. Well…might as well just say 1000
We have recently had ongoing issues with our internet. We even upgrade to the gold account and are seeing no improvement. When we call we are told to just power cycle or they don’t answer at all.
InfoWest set up our new business with internet and phone. Twice the speed for less than half the price than century link. They were quick and even help set up our phone and network system. All locally owned and run I NEVER sit on hold waiting for anyone this is the go to place for St George!
Never before did I think I would take time to write a review for an internet provider that would be positive . That is until I had the pleasure of dealing with Fred Walker. He provides some of the best customer service I have seen to date …
The installation was very good and professional. The internet is consistent and my speeds are better than advertised. This was my third provider In one month. I was in internet hell, and now I am internet heaven. Thank you InfoWest!
We use InfoWest for our home and office WiFi. We also use their phone system for our office. WiFi speed is always great and customer service goes above and beyond. Fred is awesome to work with 👍🏼 …
I’m very happy with my service from Infowest. It is internet service that doesn’t require any thinking once it is set up my speed has been good and netflix and Vudu have worked great so far. Any normal email face book uou name it . They …
I have been very pleasantly pleased with infowest. I have no other options where I live and thought that I was going to struggle with consistency. I will tell you that I actually get very close to the advertised speed which seems unheard of …
I have a business line with them and will be switching providers today. 4 times my phone has gone out, missing important sales. 3 times they have told me its fixed. Never again will I deal with them.
After a little prodding, technicians came and figured out an excellent solution to my internet woes! During installation the techs. were very courteous, and respectful of customers (we’re a retail business), and of the staff. Once the …
Our service has been just as advertised. Everyone in my house can use their devices without bandwidth problems. I’ve already recommended them to my family and friends.
I would give negative stars if I could. First of all I never signed up with Infowest. I was with another company that was acquired by Infowest therefore I never signed anything with Infowest. I paid for 25 mbs service and never got that, I …
After coming from CenturyLink with spotty internet and terrible customer service, Infowest has provided just what we needed. Solid internet service and professional, local, helpful customer service. Installation was quick, internet speed is faster and more reliable…and more affordable. We are so happy we made the switch!
My signal was never that great but happy for 3 years,never had to deal with any major issues.
Started having signal issues by end of february, they send someone to align the …
I was worried about Internet service being available when I relocated to Cedar City. I checked out all the options and decided InfoWest was the best for my needs. I was correct! Great customer service so far. The technicians have all be patient and knowledgeable.
We have the 50mbs plan and I’m lucky to get 30 down and 5 up. Gaming on this connection is impossible since it will show as low ping but lag spikes hit about every 5 seconds, making it impossible to play. Currently looking for another …
Installed at our Five Jimmy John’s locations went really well. Response time to problems is much much faster than century link. So far it has been really stable. These guys know their stuff.
We have been with infowest for more than 5 years. In General they have done OK. I have had to call tec support on average every 6 months because the speeds just get slower and slower over time. They seem to get it fixed quickly then …
I have been very pleased with infowest. After having other internet providers for so many years, having terrible service became the norm. As soon as we made the switch to infowest we were pleasantly surprised with their customer service and …
The installer for the Internet was the best I have ever had. His knowledge and information he shared as above and beyond and he was quick and efficient. I haven’t been in the home long enough to use the internet to see how fast or how …
Glad to hear that you have upgraded your equipment. Internet has been very slow during the day. Hence the reason for only 3 stars. I’m sure its because so many people on it due to virus isolation. I’m hoping it will be faster now with the upgrade. Thank you
I have tried writing this post 3 times. InfoWest for reliability, speed, and price is the best bet. Stay away from satellite companies. They do not tell you their speed test is 5 feet away from the modem. Think twice before spending 1300dollars on a 5G phone. Next to the tower it was 5G, 60 feet away it was 4G.
InfoWest is great! I’ve never had more reliable internet service and they are priced reasonably. I’ve only had one day of less than optimal speeds and it was resolved after contacting InfoWest. Their customer service is excellent. They are …
If I could leave no stars I would… First problem happened when the technician installing the dish routed the cable down the front of my house in plain sight! Now have this ugly cable sticking out in the front of my home. On top of that …
I have worked with Infowest on a personal and professional basis for over 20 years. To me they are defined by their integrity and customer service. I have always appreciated working with them because I know they will never over promise and …
Incredible customer service. I cancelled Hughes after struggling with foreign customer service reps for months trying to establish the speeds they advertised. I work from home and stream movies in the evenings so fast and reliable …
We switched from another internet service provider, and we’re so happy to be back with Infowest. Best decision EVER! Consistent, strong internet for multiple users in our home; reliable enough to be confident working from home without interruption. Handles gaming as well!
After my father was wrongfully terminated in may. I’ve called multiple times for someone to fix it my internet and they put me on hold and don’t get back to me. We stayed with infowest because we were with AWI, but sadly not only when Awi …
I’ve been having issues with packet loss and lost connections. I finally call in, and they tell me I should have my roof equipment reinstalled, because the equipment installed by AWI was no longer compatible. I waited 2 weeks for them to …
Full detail: I am not a customer (yet). I came in to check out their grand opening and put a face behind the business. Fred Walker gave me the VIP treatment and introduced me to the staff. Great people and their office is very nice. I have …
Had service installed on yesterday when just my wife was around. I get here today (Friday) and try and hook up the router and cannot get any service. Called tech support and they say they can’t see my radio. It is now 5 pm and I can’t even …
Internet is great when it works… But overall way too unreliable (it goes out for days at a time at least once every one or two months) and if it wasn’t the only internet service out here I’d switch. The tech support is pretty helpful but …
I am so disappointed in trusting to stay with infowest even after the unfairness they used the excuse to lay my now ex husband off after working with AWI 6 years at the myths of COVID,(we know that’s was not the true reason since he could …
InfoWest was really great to work with. The salesperson answered all our questions and the installer was efficient and helpful. We haven’t had any problems with streaming, etc since it was installed. It’s so much better than what we had previously.
I’ve had this internet for around five years now and have been okay with the performance up until recently. We have the “up to” 25 mbps plan which is generally okay but has never been enough to run a phone and Xbox at the same time. About …
I had Infowest come out twice. The first time was a couple months before but they could not get a signal because of my neighbors properties. After speaking to them again, they came back to try again and they were able to get a signal. It’s …
My pc was running slow, they advised me to come get a new router. I asked when I picked it up if there was anything I need to do? They said no, that wasnt true as I have no internet.. When I called to get help they played games, want to …
I highly recommend! Internet speed is very reliable. I’ve been using their service for almost a year now. I was hesitant with them at first because I started with AWI Networks but the merge didn’t affect the quality of their product and …
Worst customer service I’ve ever had to deal with. I talked to Manny who claimed he was the customer service manager and all he had was excuses as to why his installation tech didn’t contact us on the day of install, claiming they tried …
These guys showed up today to remove a dish from the house but never got permission to be on our roof or let us know what they were doing. When I confronted the tech about what he was doing on my roof and that he needed to have permission …
One of the worst run businesses in Southern Utah! Installer was unprepared and unwilling to find a good signal at our facility. Installer also forced us to reschedule them to come out 3 separate times, and each rescheduling attempt added 10 …
Best customer service EVERY. SINGLE. TIME!!!! I have been a customer for 20 + years and in that course of time every person I have talked with has been amazing. Stand up and be proud INFOWEST – you rock!!!!
Used to have a lot of problems, but recently came and fixed our antenna, and is now really reliable for the most part. We always get the occasional outage, but nothing unmanageable, and 100x better than what we got before the fixed it. My …
Before we even set up an account, they actually answered the phone. They answered all my questions positively and professionally. I asked for tech support and the tech person laid to rest some concerns I had about satellite internet and our …
*** UPDATED REVIEW *** After communicating with Kathryn about my previous horrible review; she went above and beyond to make things right with me and repair the damages on my house. Best internet service I’ve ever had. I’d recommend Infowest to anyone including my friends and family. Thank you for providing great service.
Where do I start? For several years I had Infowest’s internet for my business. There was never a time when it was not cutting out intermittently. They sent a technician over, who told me my router was old and needed to be replaced, so I …
Updated Review & Rating 12/10/2021
A technician recently visited and repositioned our rooftop antenna to point toward a newer tower with less internet traffic. This seems to have improved our …
InfoWest is the best internet I have found in the Hurricane area for both speed and price, the service preforms adequately for my needs. So fare its been good, there was a little trouble in the beginning getting things dialed so that I’d …
I shopped around for an Internet provider that was responsible, responsive, and reliable. After having an awful experience with my former Internet provider, it was a breath of fresh air to find InfoWest – they have exceeded my expectations …
Infowest is the best ISP in the area currently. They provide more value than any other company in St. George and their staff is very polite when you can get ahold of them. …
InfoWest is so easy to work with! They are professional and absolutely on the ball!
We worked with other Internet companies and felt we were signing our lives away. …
Some of the worst internet I’ve ever experienced! So highly priced with such low quality product.
Their customer service is slower than their internet. …
Download speeds are just fine and will work for any kind of video streaming. However, there is constant packet loss and high ping to almost all servers for those that like to do online gaming. We have looked into many solutions and have gotten many new routers. This is my honest opinion about the service.
The only isp available in my area. I’ve been calling and asking them to fix their broken and unreliable equipment for like three years now. They come over, say something is “loose” and “fix it” only for it not to work still. It’s been a …
Customer Service is very important to us. Infowest is Top-Notch. From the very first time you were at our home installing your service, and any issue we have experienced over the 6 years we have been with you, your Customer Service and …
Great customer service, communication. TDS offers excellent internet and phone service. My company switched over from TDS and we are incredibly happy with the choice. The internet is reliable and it is easy to communicate with both the …
Brady Newby was the installer, he was prompt and on time and his suggestion to place the dish on the top of the roof by the vents was much better than my idea. He was fast installing and pleasant to work with. I have used Infowest for years …
The manager (Mannie) fixed an error and made it right. He additionally waived the set up fee after realizing the error. Accountability is huge along with trying to make it right with a customer and I give him and the business 5 stars for following up and reconnecting my internet!!! 😁 …
We had Brady come to install our Wi-Fi here in Richfield. He was kind, respectful, and worked fast! It took him about an hour to get it all installed. He showed he cared about us as customers & the quality of our Wi-Fi! Thank you InfoWest for having great service & great customer service!
Just moved in from a long drive across States with my family and I need to get internet service to end the first night in our new home State. I had to go to their office to pay and pick up a router when other companies are delivering …
Internet just times out and goes down for hours. It’s happened so many times it’s very irritating especially when you have work to do. This is a weekly thing. Sometimes it’ll come back on in 30 mins, and sometimes it stays off all night.
The best customer service hands down! It’s hard to find good service out here and I made a switch from my old ISP to Infowest and I couldn’t be happier! Thank you for taking my calls and being so prompt! I highly recommend Infowest!
Thanks again for having great sales and great service!
We’re paying for 80mbps Wi-Fi speed (fastest offered in our area) and we only get 30 down and 10 up on a good day. The Wi-Fi is constantly going out and having issues. Would not recommend info west. Too much money for no where near what we’re paying for.
Worst service ever!!! We pay for the top plan & our internet drops all the time. Had to use my phone plan for internet. Customer service was a joke. Ended up switching after 18+months. Hard to even get a customer rep and even a service …
Our internet has been restored! Thanks to a Great Young tech. Service guy. Nate. Worked methodically to trace the problem. Once found, he went above and beyond to reach the problem and fix it! All on a cold and snowing day. Give him a raise. Thank you Nate. I am a loyal customer to great service.
The atmosphere and people are totally unbelievable! I am pretty much left alone to do my position. And it’s so quiet it’s hard to believe. When other employees enter the building in the morning, they most always say hello even though my door is partially closed and my back is to the door.
I am so impressed with the customer service this company provides! I received a call first thing Monday morning after filling out a request online over the weekend to have internet installed at my Mom’s house. Both representatives I spoke …
We have had consistently excellent service from InfoWest, and now circumstances dictate that the service has to be terminated. The termination process was easy, fast, and surprisingly pleasant! Their outstanding customer service was even extended to a soon-to-be-former customer. They definitely deserve the five stars!
Good service…good company
Very helpful
Good service
Best service
Good service
Good service
Great and fast
Terrible for gaming or streaming.
Great tech support!
Best internet in the West!!
Great to chat with, very friendly!
Easy setup great folks
Terrible! Terrible! Terrible! CAN’T WAIT UNTIL OUR CONTRACT IS UP!!!
Excellent service and experience so far
Great service, reasonable prices
Worst company for service.Not worth a star
Awesome Company, customer service and support..
Friendly staff. Very easy to talk to.
Prompt and courteous. Very reliable so far.
Technician Jeff, thank you for your help, you are awesome
Very satisfied with the service. Very affordable and fast
very good, i’m totally satisfied thank you jay
Best Internet service I have had so far
Works great! Love the service. Thank you!
Great People to work with. Nice new office space!
Very nice people to work with, decent prices on services.
Have had Infowest for years and love their service.
Very nice receptionist fairly good prices nice location
This review was done to AW1 … things are not the same anymore
Infowest is always very helpful when we need help with our emails!
You need more towers or newer towers in Kanarraville area. Goes down too often!
great service, great rates
Very nice and helpful people working there!
Customer service is very sussy
Good internet company. Friendly and knowledgeable staff.
Prompt response to our service call, Devin fixed the problem quickly.
Reliable, fast at fixing any outage.
Infowest has excellent customer service and the internet quality is perfect!
Very friendly and efficient staff with fast and reliable connection!
Good honest company!! Excellent service and customer service experience 👏 …
The staff are always very helpful. I am always pleased with how they handle things.
Update your stupid open hours! Says on your hours information you’re open from 8 am to 10 pm, I went there at 8 pm, you idiots are closed at 6:30 pm…
very good internet fast i dont have any problems
I have had no problems with internet or phone service.
The technician arrived at quoted time, called 30 minutes before his arrival.
I really like InfoWest. Their internet is fast and consistent. The price is great too 👍 …
No problems with the service at a fair price.
Highly recommended!
Great people, great customer service and awesome honest internet service
I feel that I am a valued customer and that they are always there to help me when I need it.
Great service, good price, customer service has been top notch.
Clean, fast installation. Great service and saves me a lot of money.
Slow speeds and even slower at responding to problems. Do yourself a favor and look somewhere else for internet service in Southern Utah.
So helpful, even showed up to make sure we were running ok!
Helped us later resove an issue we didn’t know how to fix.
Great fast service and nice people to work with . Quick internet for cheap prices compared to the competitors
Said they would be at our house in the morning they was here on time very nice and professional
I have the Netgear Night hawk R7000 and I lag so much on Call Of Duty I can’t even play anymore because of the lag what do I do to fix it?
Great service, low price, quality wifi connection. So far so good with InfoWest!
Infowest is the most reliable ISP I have ever use, and their customer support can’t be beat.
Skyler in the marketing team was very friendly and knowledgeable! Reliable guy, reliable company!
Super fast download speeds, no interference due to weather conditions. Definitely money well spent for internet.
I was very happy to finally find a company with fair prices, great service and great internet speeds. Very Happy😁 …
They were extremely professional in both the office and in the field and very efficient in all aspects of our relationship.
Their internet is reliable, but on the contrary it will be slow.
Great service! Great price! Great people! Been with them for about 5 years and haven’t ever had an issue!
From the first phone call to when the technician shows up to install, nothing but easy, very friendly people, excellent service, no problems it just works, no fuss no muss.
Great Internet Speeds, Great Customer Service and help setting up wireless internet. Way WAY better than TDS or Century Link!
Pricing is great. High speed is efficient. Very few signal loss episodes. Best I have found for country living.
So far great service. I actually have internet. No issues yet. Thank you Infowest!
An excellent internet service provider, that excels in great customer service, tech support and product reliability!
I have had no outages at all with Infowest.Customer service is fast, fair and friendly. Highly recommended.
I likevthe people, I like tat the service hops over all the terrestrial issues and is still very fast.
Very good service, streaming works fine 90%++.
Not as user friendly as TDS, etc.
We are happy and staying put.
Just trying to get service called four times and stayed on hold for thirty minutes hung up. Called back still on hold. I beginning to think they don’t want my business. I guess I will try Century Link ( huh). Maybe they all went to lunch.
Local business and great prices
Internet Service isn’t always consistent but their technical support and billing departments always are
InfoWest saved us from A W Ifi company that we had nothing but problems.
Now the whole house is happy. NO Buffering!!!
I recently changed internet providers. I found the Info west technition helpful knowledgeable and well trained. The service is good and I am very satisfied that I changed providers
Reliable ISP with patient, competent and accessible tech support. Customer satisfaction is an obvious goal for Infowest.
Easy to work with. I like the text updates. The tech sent to my home was knowledgeable, professional and friendly. Price is fair.
These guys are so fast. No call centers. No phone trees. Just call it walk in and you know you’re getting someone local who knows where your house is and can fix your problems fast.
Four out of five times this company has greatly let me down and has done nothing to make it right. I will be gladly going with anyone else at this time. I would not recommend them for business or personal use
We were happy with how quickly they did our installation after our order. The signal is good.
Find other options for internet service. Infowest’s connection was not worth the cost. To make matters worse, they charged an unconscionable $250 fee to get out of our contract when we needed to move out of town.
Infowest has been reliable for us and we haven’t experienced any issues. We love it at our office. Thanks Fred and Kevin!
Had to reset my router because I forgot the password for it. Now I don’t have any internet. I’ve been trying to call tech support so they can turn it back on I’ve been on the phone waiting for 5 hours. Switching to TDS tomorrow.
I love InfoWest. It’s fast and very affordable. I haven’t had any issues with them, not like the competitors. The competitors were daily with slow, lagging internet.
I would highly recommend infowest. We’ve had them for several years as our internet provider and for the cost they can’t be beaten. Good service, good value, and reliable internet.
Okay so first off 25mbs haha right…. I get maybe 2-4 mbs and my upload is in the kbs range I got it too enjoy online gaming but I have yet to experience joy whatsoever Im wondering if paying for this is even worth the Hassel I’d rather use my mobile hotspot
One of the worst internet providers I have ever had. We had stayed with this company for far to long and put up with bad internet. You never know when its going to work. If you choose this as a provider just expect to be disappointed.
InfoWest has great internet service, and the pricing is very reasonable. I love the simplicity of it all.
Great internet provider, especially paired with utopia fiber, you cannot beat their prices for gig speed internet. Very happy with em.
Just changed internet companies. I am very pleased. Employees very helpful and friendly. A real person answers the phone! Extremely happy with this company.
Had a hiccup with satellite install but it was rectified right away.
We’re ecstatic with the speed of our wifi!
Nora Long
While researching other ISP in my area, I contacted Infowest because a lot of my neighbors have it, and I wanted to know more. Michelle Robinson was the agent who replied back. After giving her my address, she informed me that Infowest …
Very happy with the service.fast response.on time. and great price… the technician did a excellent job with installation. Answering all my questions.
Switched from TDS a few months ago and I’m glad I did. Infowest came out, put the dish on my roof and I’ve had solid reliable internet since. Highly recommended
Speed varied all the time. It was usually on the slow side. I kept losing connection to their tower and called service. After two no-shows and not even a call to say they couldn’t make it, I canceled service. Very poor customer service.
Ever since I was a kid when I heard the word internet I thought of Infowest. They have been serving the community for longer than I can remember and it’s exciting to see their business continue to grow and support our local community as …
Just had the technician Charlie set up my new infowest internet connection! He was very informative and took the time to explain In detail what he was going to do and where he was going to set everything up. 5/5 service thank you for coming out!!
We have had infowest for 5 years now. We have never once had a problem. Super fast, reliable internet service. Highly recommend their services. Love supporting a local business!
Their internet is DEFINETLY not the best… Paying for the 20 Mbs pack, and they sometimes fail to deliver even 1Mb.. Very disapointing.. I will be most likely be switching over to TDS internet and see if its better than this joke of an internet company.
got INFO WEST installed last week I was with DSL getting 2 mbs now i’m at 50 and I live in the middle of nowhere ! All I can say is Great Internet no drops slowdowns no nothing just very good fast internet thank you INFO WEST.
Very good service. The technician came when we needed him very quickly. We get very fast speeds as well, faster than we did with our previous provider.
Pay for up to 25mb/s…. average 2.9mb/s… new dish installed & three 30minute Tech Support calls later 4mb/s…
(pro: the Advanced Tech Support are great)
I little disappointed my expectations were to high with Infowest then they installed the router in the Garage! We were not getting any signal in the house until I called and after one month they came and put it inside and still they are charging me after it is their fault!
They are good for someone that doesn’t need a lot of Internet. If you just use your internet for casual browseing Netflix etc it will be fine. If you like gaming and play it regularly Xbox, ps4, etc you will not enjoy this internet. The …
So far the internet has worked well. The installation went well and I got help setting up a new router that I got from Costco. Infowest seems to work well in my little town of Santa Clara, Utah.
Internet service is poor and unreliable. I pay $39.95 for speeds “up to” 20 mbps. Most times I run a speed test, I am lucky to get over 3 mbps.
We recently changed our internet provider over to InfoWest. Our internet is now faster and cheaper. Our installer was very polite and helpful answering any questions we had. I would recommend InfoWest to any one looking to get internet service.
Seriously? Working with the people at InfoWest is like working with friends of the family. I am never disappointed by their friendly, fast service. Thank you InfoWest, I make my living on the Internet and you make it possible.
Half the speed twice the price. I asked if they would match Vivents pricing of 39.99 month for double the speed. The said no that “we don’t price match. In the last 25 years we have never raised our pricing.” I replied “I understand that …
We were with TDS for several years but had continual outages. We have been extremely pleased with the stability and professionalism of InfoWest. Great company and no issues.
Infowest is your hometown Internet provider and have that hometown feel when it comes to service, in a very good way! Their salesman, especially Fred Walker, makes every person he meets “a new friend”. …
Avoid at all cost or you will be paying additional costs. They deprioritize users if they exceed a limit on their data cap, and halts their speed to 1.5 mbs a second. That isn’t even fast enough to download a song. If you do not get your …
We have had Infowest for over a year and almost everysingle day we lose our internet connection. We have called in and had to reset our router countless times but it never fixes the problem. The Infowest technicians never know what the …
I live in a rural area and looked for a service that was affordable with a quality signal and I found that in info west. I was impressed with the professionalism of the administrative and installation staff. I have recommended and will continue to recommend Info West. Thank you for a great product!!!!!
By far the worst ISP I have ever had in my entire life. Without any kind of warning we will receive spikes of lowered speed, far below their promised minimum. Even during non-peak hours we do not achieve the minimum speeds we’ve paid for. I …
Very pleased with the service and professionalism. Brady showed up between the allotted installation window and had us up and running in less than two hours.
We had them for 18 months. We had signal issues at times. We had a problem that was not handled at the local level so we received a call from the director of operations and she took care if it. That is why I am giving them a 4.
There internet is so horrible. My grandparents signed a two year contract with them and now we are stuck with there crappy internet. It goes out ALL the time. We have gotten like 6 new routers because they all suck. And after we use up our “months” data it dosnt even load a web page. I DO NOT recommend this wifi
I am a local business owner and have dealt with the headache of Centurylink in the past. I love working with Infowest. They are a pleasure to work with. Fred Walker is the man. He is very on the ball with his customers and I will forever …
High priced and low quality internet. It does work 75% of the time. I’ve called to try and trouble shoot my issues after running speed tests and averaging 1.5-3mbps, I asked the company why am I paying for 60 and receiving 1?their response was….well it says UP TO. Well…might as well just say 1000
We have recently had ongoing issues with our internet. We even upgrade to the gold account and are seeing no improvement. When we call we are told to just power cycle or they don’t answer at all.
InfoWest set up our new business with internet and phone. Twice the speed for less than half the price than century link. They were quick and even help set up our phone and network system. All locally owned and run I NEVER sit on hold waiting for anyone this is the go to place for St George!
Never before did I think I would take time to write a review for an internet provider that would be positive . That is until I had the pleasure of dealing with Fred Walker. He provides some of the best customer service I have seen to date …
The installation was very good and professional. The internet is consistent and my speeds are better than advertised. This was my third provider In one month. I was in internet hell, and now I am internet heaven. Thank you InfoWest!
We use InfoWest for our home and office WiFi. We also use their phone system for our office. WiFi speed is always great and customer service goes above and beyond. Fred is awesome to work with 👍🏼 …
I am very pleased with their service.
I’m very happy with my service from Infowest. It is internet service that doesn’t require any thinking once it is set up my speed has been good and netflix and Vudu have worked great so far. Any normal email face book uou name it . They …
We are paying $69 for internet, with Infowest. About the same price we were paying Cox back in Vegas, for twice the speed. …
I have been very pleasantly pleased with infowest. I have no other options where I live and thought that I was going to struggle with consistency. I will tell you that I actually get very close to the advertised speed which seems unheard of …
Thank you Thank you for fixing our problem yesterday
Appreciate you getting back to us Today
I have a business line with them and will be switching providers today. 4 times my phone has gone out, missing important sales. 3 times they have told me its fixed. Never again will I deal with them.
After a little prodding, technicians came and figured out an excellent solution to my internet woes! During installation the techs. were very courteous, and respectful of customers (we’re a retail business), and of the staff. Once the …
Our service has been just as advertised. Everyone in my house can use their devices without bandwidth problems. I’ve already recommended them to my family and friends.
I would give negative stars if I could. First of all I never signed up with Infowest. I was with another company that was acquired by Infowest therefore I never signed anything with Infowest. I paid for 25 mbs service and never got that, I …
After coming from CenturyLink with spotty internet and terrible customer service, Infowest has provided just what we needed. Solid internet service and professional, local, helpful customer service. Installation was quick, internet speed is faster and more reliable…and more affordable. We are so happy we made the switch!
My signal was never that great but happy for 3 years,never had to deal with any major issues.
Started having signal issues by end of february, they send someone to align the …
I was worried about Internet service being available when I relocated to Cedar City. I checked out all the options and decided InfoWest was the best for my needs. I was correct! Great customer service so far. The technicians have all be patient and knowledgeable.
We have the 50mbs plan and I’m lucky to get 30 down and 5 up. Gaming on this connection is impossible since it will show as low ping but lag spikes hit about every 5 seconds, making it impossible to play. Currently looking for another …
Installed at our Five Jimmy John’s locations went really well. Response time to problems is much much faster than century link. So far it has been really stable. These guys know their stuff.
We have been with infowest for more than 5 years. In General they have done OK. I have had to call tec support on average every 6 months because the speeds just get slower and slower over time. They seem to get it fixed quickly then …
I have been very pleased with infowest. After having other internet providers for so many years, having terrible service became the norm. As soon as we made the switch to infowest we were pleasantly surprised with their customer service and …
The installer for the Internet was the best I have ever had. His knowledge and information he shared as above and beyond and he was quick and efficient. I haven’t been in the home long enough to use the internet to see how fast or how …
Glad to hear that you have upgraded your equipment. Internet has been very slow during the day. Hence the reason for only 3 stars. I’m sure its because so many people on it due to virus isolation. I’m hoping it will be faster now with the upgrade. Thank you
I have tried writing this post 3 times. InfoWest for reliability, speed, and price is the best bet. Stay away from satellite companies. They do not tell you their speed test is 5 feet away from the modem. Think twice before spending 1300dollars on a 5G phone. Next to the tower it was 5G, 60 feet away it was 4G.
InfoWest is great! I’ve never had more reliable internet service and they are priced reasonably. I’ve only had one day of less than optimal speeds and it was resolved after contacting InfoWest. Their customer service is excellent. They are …
If I could leave no stars I would… First problem happened when the technician installing the dish routed the cable down the front of my house in plain sight! Now have this ugly cable sticking out in the front of my home. On top of that …
They all were wanting only the best for us in unusual situation where we live
I have worked with Infowest on a personal and professional basis for over 20 years. To me they are defined by their integrity and customer service. I have always appreciated working with them because I know they will never over promise and …
Incredible customer service. I cancelled Hughes after struggling with foreign customer service reps for months trying to establish the speeds they advertised. I work from home and stream movies in the evenings so fast and reliable …
We switched from another internet service provider, and we’re so happy to be back with Infowest. Best decision EVER! Consistent, strong internet for multiple users in our home; reliable enough to be confident working from home without interruption. Handles gaming as well!
After my father was wrongfully terminated in may. I’ve called multiple times for someone to fix it my internet and they put me on hold and don’t get back to me. We stayed with infowest because we were with AWI, but sadly not only when Awi …
I’ve been having issues with packet loss and lost connections. I finally call in, and they tell me I should have my roof equipment reinstalled, because the equipment installed by AWI was no longer compatible. I waited 2 weeks for them to …
Full detail: I am not a customer (yet). I came in to check out their grand opening and put a face behind the business. Fred Walker gave me the VIP treatment and introduced me to the staff. Great people and their office is very nice. I have …
Local provider of Internet in Saint George. Great people, friendly and reliable. Honest prices. And now, they offer fiber in some areas
Had service installed on yesterday when just my wife was around. I get here today (Friday) and try and hook up the router and cannot get any service. Called tech support and they say they can’t see my radio. It is now 5 pm and I can’t even …
Painfully slow. I get 3x faster download and 4x faster upload with my wireless service. This is the case when connected to ethernet or wifi.
Internet is great when it works… But overall way too unreliable (it goes out for days at a time at least once every one or two months) and if it wasn’t the only internet service out here I’d switch. The tech support is pretty helpful but …
I am so disappointed in trusting to stay with infowest even after the unfairness they used the excuse to lay my now ex husband off after working with AWI 6 years at the myths of COVID,(we know that’s was not the true reason since he could …
InfoWest was really great to work with. The salesperson answered all our questions and the installer was efficient and helpful. We haven’t had any problems with streaming, etc since it was installed. It’s so much better than what we had previously.
I’ve had this internet for around five years now and have been okay with the performance up until recently. We have the “up to” 25 mbps plan which is generally okay but has never been enough to run a phone and Xbox at the same time. About …
I had Infowest come out twice. The first time was a couple months before but they could not get a signal because of my neighbors properties. After speaking to them again, they came back to try again and they were able to get a signal. It’s …
My pc was running slow, they advised me to come get a new router. I asked when I picked it up if there was anything I need to do? They said no, that wasnt true as I have no internet.. When I called to get help they played games, want to …
I highly recommend! Internet speed is very reliable. I’ve been using their service for almost a year now. I was hesitant with them at first because I started with AWI Networks but the merge didn’t affect the quality of their product and …
Worst customer service I’ve ever had to deal with. I talked to Manny who claimed he was the customer service manager and all he had was excuses as to why his installation tech didn’t contact us on the day of install, claiming they tried …
These guys showed up today to remove a dish from the house but never got permission to be on our roof or let us know what they were doing. When I confronted the tech about what he was doing on my roof and that he needed to have permission …
One of the worst run businesses in Southern Utah! Installer was unprepared and unwilling to find a good signal at our facility. Installer also forced us to reschedule them to come out 3 separate times, and each rescheduling attempt added 10 …
Best customer service EVERY. SINGLE. TIME!!!! I have been a customer for 20 + years and in that course of time every person I have talked with has been amazing. Stand up and be proud INFOWEST – you rock!!!!
Brady Newby was very professional in his installation of my Info West Internet he did a wonderful job
Used to have a lot of problems, but recently came and fixed our antenna, and is now really reliable for the most part. We always get the occasional outage, but nothing unmanageable, and 100x better than what we got before the fixed it. My …
Before we even set up an account, they actually answered the phone. They answered all my questions positively and professionally. I asked for tech support and the tech person laid to rest some concerns I had about satellite internet and our …
*** UPDATED REVIEW *** After communicating with Kathryn about my previous horrible review; she went above and beyond to make things right with me and repair the damages on my house. Best internet service I’ve ever had. I’d recommend Infowest to anyone including my friends and family. Thank you for providing great service.
Where do I start? For several years I had Infowest’s internet for my business. There was never a time when it was not cutting out intermittently. They sent a technician over, who told me my router was old and needed to be replaced, so I …
Updated Review & Rating 12/10/2021
A technician recently visited and repositioned our rooftop antenna to point toward a newer tower with less internet traffic. This seems to have improved our …
InfoWest is the best internet I have found in the Hurricane area for both speed and price, the service preforms adequately for my needs. So fare its been good, there was a little trouble in the beginning getting things dialed so that I’d …
I shopped around for an Internet provider that was responsible, responsive, and reliable. After having an awful experience with my former Internet provider, it was a breath of fresh air to find InfoWest – they have exceeded my expectations …
Prompt customer service and fast internet connection! Tommy did an awesome job installing our new service!
It’s been a rough week.
My internet went out during a bad storm on Sunday, which is totally …
Infowest is the best ISP in the area currently. They provide more value than any other company in St. George and their staff is very polite when you can get ahold of them. …
InfoWest is so easy to work with! They are professional and absolutely on the ball!
We worked with other Internet companies and felt we were signing our lives away. …
Customer service was great. The Installer was great also.
Some of the worst internet I’ve ever experienced! So highly priced with such low quality product.
Their customer service is slower than their internet. …
Download speeds are just fine and will work for any kind of video streaming. However, there is constant packet loss and high ping to almost all servers for those that like to do online gaming. We have looked into many solutions and have gotten many new routers. This is my honest opinion about the service.
Service is great, technician who set it up was awesome!
The only isp available in my area. I’ve been calling and asking them to fix their broken and unreliable equipment for like three years now. They come over, say something is “loose” and “fix it” only for it not to work still. It’s been a …
Customer Service is very important to us. Infowest is Top-Notch. From the very first time you were at our home installing your service, and any issue we have experienced over the 6 years we have been with you, your Customer Service and …
Great customer service, communication. TDS offers excellent internet and phone service. My company switched over from TDS and we are incredibly happy with the choice. The internet is reliable and it is easy to communicate with both the …
Brady Newby was the installer, he was prompt and on time and his suggestion to place the dish on the top of the roof by the vents was much better than my idea. He was fast installing and pleasant to work with. I have used Infowest for years …
The manager (Mannie) fixed an error and made it right. He additionally waived the set up fee after realizing the error. Accountability is huge along with trying to make it right with a customer and I give him and the business 5 stars for following up and reconnecting my internet!!! 😁 …
We had Brady come to install our Wi-Fi here in Richfield. He was kind, respectful, and worked fast! It took him about an hour to get it all installed. He showed he cared about us as customers & the quality of our Wi-Fi! Thank you InfoWest for having great service & great customer service!
Just moved in from a long drive across States with my family and I need to get internet service to end the first night in our new home State. I had to go to their office to pay and pick up a router when other companies are delivering …
Internet just times out and goes down for hours. It’s happened so many times it’s very irritating especially when you have work to do. This is a weekly thing. Sometimes it’ll come back on in 30 mins, and sometimes it stays off all night.
The best customer service hands down! It’s hard to find good service out here and I made a switch from my old ISP to Infowest and I couldn’t be happier! Thank you for taking my calls and being so prompt! I highly recommend Infowest!
Thanks again for having great sales and great service!
We’re paying for 80mbps Wi-Fi speed (fastest offered in our area) and we only get 30 down and 10 up on a good day. The Wi-Fi is constantly going out and having issues. Would not recommend info west. Too much money for no where near what we’re paying for.
They are trying to charge me $250 days after turning in my router saying it was damaged. It was working just fine when I turned it in! – …
Worst service ever!!! We pay for the top plan & our internet drops all the time. Had to use my phone plan for internet. Customer service was a joke. Ended up switching after 18+months. Hard to even get a customer rep and even a service …
Our internet has been restored! Thanks to a Great Young tech. Service guy. Nate. Worked methodically to trace the problem. Once found, he went above and beyond to reach the problem and fix it! All on a cold and snowing day. Give him a raise. Thank you Nate. I am a loyal customer to great service.
The atmosphere and people are totally unbelievable! I am pretty much left alone to do my position. And it’s so quiet it’s hard to believe. When other employees enter the building in the morning, they most always say hello even though my door is partially closed and my back is to the door.
I am so impressed with the customer service this company provides! I received a call first thing Monday morning after filling out a request online over the weekend to have internet installed at my Mom’s house. Both representatives I spoke …
We have had consistently excellent service from InfoWest, and now circumstances dictate that the service has to be terminated. The termination process was easy, fast, and surprisingly pleasant! Their outstanding customer service was even extended to a soon-to-be-former customer. They definitely deserve the five stars!