They moved to a different system causing me to not be able to pay my bill. When it was all said and done they charged me fees for the for there mistakes.
Instead of paying my bill every month i will typically pay 3 or 4 months up front say 125 at a time….anyway..when the months go by and the billing catches up…and i go negative only like 3 or 4 dollars..these guys absoloutely will cut …
Over priced and forced dirt water. Don’t miss a payment!
If there is any reason not too move to Inman, this would be number one!
Read the good reviews. 😛
Criminal organization that should be audited. They will turn off your water even though they sent a bill the day it was due. They just remodeled the offices so I’m sure they need to boost revenue. Only other monopoly that bullies it’s customer’s worse is Duke.
Our bill doesn’t come in consistently, sometimes it comes in a week before it’s due and sometimes it’s day or two. The penalties they charge and the “before 4:30” timeframe are completely outrageous.
Every time I go in to pay my bill the person at the counter acts as though it’s a big bother to them..If you don’t like your job then there’s a Mc’Donald’s down the street that’s always hiring.
This is this water that is coming out of my taps.. why am i paying a water bill when i still have to buy water to cook with or make tea? Make no sense at all. It has been worse than this and tastes like metal.
You can fill water up here for $.25 a gallon of reverse osmosis water. The machine only takes quarters & one at a time. For fresh clean water you really can’t complain.
sent a payment and they still cut water off next day after due date, what is wrong with these people? money hungry people horrible service, looking into digging my own well because of them.
It’s a nice company but fees and added costs are severe, an example is a 37 dollar fee for a 20 dollar bill. The service can be slow given the large area it services water sometimes has a distinctive kinda moldy taste
Another small town monopoly that doesn’t give a rat’s tail about it’s customers. If you owe them $0.1 on your final due date & don’t pay, guess what? You won’t be washing your tail that evening. Infrastructure is terrible. Leaks everywhere seeping into the street. Online bill pay is constantly inoperable. I see well water in my future.
RIP-OFFS! This summer I filled my INGROUND pool for $180 with 25000 gal. Now November’s bill comes and it is $198 for 16200 gal. How does that make sense? Being billed more $ for less galons now. My neighbor 2 minutess away has $50 bill …
Absolutely criminal and ruthless. credit card companies, phone companies, internet companies are not as ruthless as this place is with their bills. on several occasions my bill gets sent to the wrong address or the bill shows up the day …
My bill was late in the mail and my water was cut off. I made a payment as soon as I realized my water is out. It has been over 3hours and I called multiple times to find out when my water will be back on and they have yet to reconnect the …
I used to live across from Human’s Water Department and I know they change filters and clean the machine out regularly. Best water around! I’d sure rather pay 25 cents for a gallon of water that I knowbits clean than to pay store prices for water that may be from a tap.
The online bill pay sucks and the phone bill pay is far worse. The website will tell you that your account number is invalid no matter how many times you enter it. The phone system will ask for your account number, you will enter it …
This is actually the IC Water District, where you go to pay your bill. They LOVE tacking on fees too. Did you know it costs extra to pay with your debit card? Oh! I can’t forget how the bills spike up and down without reason. Plus the staff I’ve seen are more interested in the phone than people actually there.
I don’t understand why they have an online customer service portal where you can submit questions/concerns regarding your account, they never respond! This is not a good customer service tactic. Just go on and get rid of that function on …
Terrible customer service. Poorly designed website. They don’t provide an option for autopay – there is no excuse for this in 2020. They will shut off your water without warning and make a ton of money doing so. If possible, pick any other water company ever.
Woman at the first window wouldn’t even acknowledge me being there. Second woman came up and was very nice. They are a small town monopoly with high cost. Would have given it a one star but the second woman was really nice and polite. …
This is the worst water company i have ever delt with they treat their cuatomers like crpa and the lady who ansered the phone lied to me 3 times she said they closed at 11:30 i was in the parking lot at 11:15. They had already closed. Why …
The billing group is incompetent. Our bank has to mail them a check as the only option for online banking. Our bank postmarked a check 9-11 days before it was due. The post office failed to deliver in a timely fashion and they had the nerve to slap a 5.75 fee on our bill of which they refused to remove. Gross incompetence.
I guess I should have known it would happen to me sooner or later. I read the reviews on here a few years back and I finally experienced it myself. I always pay on time and the check always clears on time but they let the check sit in …
3 times they’ve shut off my water when I’ve called and asked and practically begged for them to just send me the bill, I’ve paid more in “fees” than I have in water that I’ve used, please fix whatever system you have because it’s not working
Received my bill in the mail two days ago. I sent a check back that same day. What I didn’t realize, was that it was due THAT day. In fact, by the time I got home and checked the mail, the deadline of 4:00 was already past. I’ve always sent …
This place is absolute garbage. I wish so badly that they didn’t have a monopoly on the water here, their service is absolutely unacceptable. A day late? Too bad, your water’s off! Don’t expect it back too quickly if you pay, either. No …
I wish so badly we could have our water utility through somewhere else. But we just moved to Inman last year and it’s our only option that I’m aware of. Our water bill averages about $35/month. In December it jumped to over $70/month. Were …
Overpriced, they are always cutting the water pressure back, causing you to use twice as much water when you take a shower. Few months back there was a water line break and we were not even notified. Shame we have no other options.
It’s been three different times now that they didn’t send the bill but were quick to send someone out to cut our water off. Hasn’t happened with any other company, not even once, but three times now we didn’t get the bill. Starting to think …
I had a problem with my waterLooking a funny color. After I call to inquire what could be the problem, The lady I spoke with had someone here to check it within 30 minutes. After it was checked she called me within 5 minutesTo give me …
The fact that they can charge a $30 nonpayment fee AND a $6.25 late fee on the same bill, should illegal! These fees don’t even include a disconnect/reconnect.
This is the second time that we haven’t received a bill. My Mom called me to tell me that her washing machine was not working . It turned out they had cut our water off. We received no bill with a $5.75 late charge and $30 to cut our …
Very disappointed with how ICWD handles their customer service and billing. We lived in Inman for 3 years, and often had our water cut off because we never received notification of a bill that was due. We moved to Spartanburg over a year …
Still waiting for them to check my wet water meter. That’s been since October.. They charge “WAY TO MUCH MONEY”!!!
Friendly tellers
Nice Friendly People
Busy always.
Great Service!
Bad customer service.
Great employees
Great
The outside workers are the best
Always very clean
Great to have easy and convenient
Great water great price
I’ve never had better water than this
Thanks for being there great water
25 cent triple-filtered water☺
Is to get into. People are nice
Will cut water off without notice
Good to drink & make coffee.👍😉 …
Good people just keep raising the prices
Friendly & much better than spartanburg water
Quick and fast service. I love it..
Excellent customer service on phone and with technician…
Love my water company!
I am not sure new customer first day of service. Ask me in a few months.
Best tasting water in the Upstate at a great price
Great deal on Water. 25 cents gallon
The water is…well, wet. It is good water and conviniountly located.
Literally the worst business I’ve ever dealt with. Employees are extremely rude.
Great place lot’s going on they got it going on 👍 …
Always get good water. Reasonable price
Always clean facility. Use this water for coffee makers and drinking.
The ladies are always so sweet when I come to pay my water bill
Easy access, clean area, parking and re reasonably priced.
Love getting my purified water here and the ladies at the desk are always pleasant.
Clean water,,so much better than spartanburg water,,my water at home taste and smells like chlorine bad,,i will not drink it
It was closed I was just riding with somebody else when I went there but I do get good service from them at my house
If you mail in payments they will let them sit in office until they can charge late fees.
Better not miss a dollar in your payment because they will cut you off!
Customer service is always friendly and helpful. Love the water stand.
Stone Age service provider!
They moved to a different system causing me to not be able to pay my bill. When it was all said and done they charged me fees for the for there mistakes.
The girls are so nice but I’m getting sick and tired of water and sewer going up whenever they want
Instead of paying my bill every month i will typically pay 3 or 4 months up front say 125 at a time….anyway..when the months go by and the billing catches up…and i go negative only like 3 or 4 dollars..these guys absoloutely will cut …
Over priced and forced dirt water. Don’t miss a payment!
If there is any reason not too move to Inman, this would be number one!
Read the good reviews. 😛
Called about my water being off bc I just moved in and was here within 30 mins and turned it on!
Criminal organization that should be audited. They will turn off your water even though they sent a bill the day it was due. They just remodeled the offices so I’m sure they need to boost revenue. Only other monopoly that bullies it’s customer’s worse is Duke.
Our bill doesn’t come in consistently, sometimes it comes in a week before it’s due and sometimes it’s day or two. The penalties they charge and the “before 4:30” timeframe are completely outrageous.
Every time I go in to pay my bill the person at the counter acts as though it’s a big bother to them..If you don’t like your job then there’s a Mc’Donald’s down the street that’s always hiring.
This is this water that is coming out of my taps.. why am i paying a water bill when i still have to buy water to cook with or make tea? Make no sense at all. It has been worse than this and tastes like metal.
You can fill water up here for $.25 a gallon of reverse osmosis water. The machine only takes quarters & one at a time. For fresh clean water you really can’t complain.
sent a payment and they still cut water off next day after due date, what is wrong with these people? money hungry people horrible service, looking into digging my own well because of them.
It’s a nice company but fees and added costs are severe, an example is a 37 dollar fee for a 20 dollar bill. The service can be slow given the large area it services water sometimes has a distinctive kinda moldy taste
Another small town monopoly that doesn’t give a rat’s tail about it’s customers. If you owe them $0.1 on your final due date & don’t pay, guess what? You won’t be washing your tail that evening. Infrastructure is terrible. Leaks everywhere seeping into the street. Online bill pay is constantly inoperable. I see well water in my future.
RIP-OFFS! This summer I filled my INGROUND pool for $180 with 25000 gal. Now November’s bill comes and it is $198 for 16200 gal. How does that make sense? Being billed more $ for less galons now. My neighbor 2 minutess away has $50 bill …
Have our first water outage and no one, I mean one from water company has responded. Emergency number is useless.
Absolutely criminal and ruthless. credit card companies, phone companies, internet companies are not as ruthless as this place is with their bills. on several occasions my bill gets sent to the wrong address or the bill shows up the day …
My bill was late in the mail and my water was cut off. I made a payment as soon as I realized my water is out. It has been over 3hours and I called multiple times to find out when my water will be back on and they have yet to reconnect the …
I used to live across from Human’s Water Department and I know they change filters and clean the machine out regularly. Best water around! I’d sure rather pay 25 cents for a gallon of water that I knowbits clean than to pay store prices for water that may be from a tap.
The online bill pay sucks and the phone bill pay is far worse. The website will tell you that your account number is invalid no matter how many times you enter it. The phone system will ask for your account number, you will enter it …
This is actually the IC Water District, where you go to pay your bill. They LOVE tacking on fees too. Did you know it costs extra to pay with your debit card? Oh! I can’t forget how the bills spike up and down without reason. Plus the staff I’ve seen are more interested in the phone than people actually there.
I don’t understand why they have an online customer service portal where you can submit questions/concerns regarding your account, they never respond! This is not a good customer service tactic. Just go on and get rid of that function on …
Terrible customer service. Poorly designed website. They don’t provide an option for autopay – there is no excuse for this in 2020. They will shut off your water without warning and make a ton of money doing so. If possible, pick any other water company ever.
Woman at the first window wouldn’t even acknowledge me being there. Second woman came up and was very nice. They are a small town monopoly with high cost. Would have given it a one star but the second woman was really nice and polite. …
This is the worst water company i have ever delt with they treat their cuatomers like crpa and the lady who ansered the phone lied to me 3 times she said they closed at 11:30 i was in the parking lot at 11:15. They had already closed. Why …
The billing group is incompetent. Our bank has to mail them a check as the only option for online banking. Our bank postmarked a check 9-11 days before it was due. The post office failed to deliver in a timely fashion and they had the nerve to slap a 5.75 fee on our bill of which they refused to remove. Gross incompetence.
I have had teeth pulled out of my mouth that was less painful than getting an account set up with auto draft correctly.
I guess I should have known it would happen to me sooner or later. I read the reviews on here a few years back and I finally experienced it myself. I always pay on time and the check always clears on time but they let the check sit in …
3 times they’ve shut off my water when I’ve called and asked and practically begged for them to just send me the bill, I’ve paid more in “fees” than I have in water that I’ve used, please fix whatever system you have because it’s not working
Received my bill in the mail two days ago. I sent a check back that same day. What I didn’t realize, was that it was due THAT day. In fact, by the time I got home and checked the mail, the deadline of 4:00 was already past. I’ve always sent …
This place is absolute garbage. I wish so badly that they didn’t have a monopoly on the water here, their service is absolutely unacceptable. A day late? Too bad, your water’s off! Don’t expect it back too quickly if you pay, either. No …
I wish so badly we could have our water utility through somewhere else. But we just moved to Inman last year and it’s our only option that I’m aware of. Our water bill averages about $35/month. In December it jumped to over $70/month. Were …
in office customer service needs some training. i’d leave no stars if i could
Overpriced, they are always cutting the water pressure back, causing you to use twice as much water when you take a shower. Few months back there was a water line break and we were not even notified. Shame we have no other options.
It’s been three different times now that they didn’t send the bill but were quick to send someone out to cut our water off. Hasn’t happened with any other company, not even once, but three times now we didn’t get the bill. Starting to think …
I had a problem with my waterLooking a funny color. After I call to inquire what could be the problem, The lady I spoke with had someone here to check it within 30 minutes. After it was checked she called me within 5 minutesTo give me …
The fact that they can charge a $30 nonpayment fee AND a $6.25 late fee on the same bill, should illegal! These fees don’t even include a disconnect/reconnect.
This is the second time that we haven’t received a bill. My Mom called me to tell me that her washing machine was not working . It turned out they had cut our water off. We received no bill with a $5.75 late charge and $30 to cut our …
Very disappointed with how ICWD handles their customer service and billing. We lived in Inman for 3 years, and often had our water cut off because we never received notification of a bill that was due. We moved to Spartanburg over a year …