At Innovative Wellness, we believe cannabis is medicine. Our team of providers incorporate cannabis into treatment plans, consult on cannabis … See more
The service as Innovative express care is good but I have had multiple billing issues now and the latest I have been trying to get clarification on for months. All they say is its correct, and wont actually answer my questions as to why the …
Prompt service, friendly staff, excellent office. I’ve never had to wait more than ten minutes for an appointment. My doctor, and the support staff, always listen to my concerns and questions and are able to address both with compassion and knowledge.
Innovative Express is the best in town. It seems to be in-between the traditional Dr office and a walk in Urgent Care. You can make a same day appointment, the staff—including Dr and Nurses are fabulous. They also run a Covid testing/vaccine site on Diversey and a MedSpa on Ashland!
A few weeks ago I went to Innovative Express for an annual check-up and this past weekend, I brought my 9 year old son in after a pretty severe allergic reaction to a bug bite. The facility is beautiful and the service — front desk, …
Michele Clark High School was one of the sites offering the COVID 19 vaccine today for educators. I reluctantly made an appointment. To my surprise; text messages and emails were sent as reminders. Upon my arrival I was greeted with …
This place is great. I’ve been twice now. For the most part it is quick and easy. Only weird thing is some of them don’t wear scrubs/what you would expect from medical professionals. I guess that is fine but especially with Covid I would be more comfortable if they all wore scrubs.
Truly so disappointed by this place. Understand that times are difficult with COVID-19 cases on the rise. Please please please do your self a favor and do not get tested here for COVID-19!!!! …
Again, comforting and professional experience. Super safe coming here. Felt very protected and helped here. Wonderful staff and awesome waiting room. Never crowded and doctors are amazing. My primary care now and glad to be a patient. …
Billing department doesn’t response to voicemail nor answer the phone calls. Even our insurance company has been trying to reach their billing department but no one is responding. …
Frustrating experiences overall. Difficult to get in touch with, their communication and follow through is terrible, they get information incorrect (billing, insurance, patient demographic info) – and even when you try working with them to …
Tried calling 3 times today nobody answers phone. 3 holds of 15 plus minutes. While they are texting me and then 10 minutes later calling me about a bill. Would love to pay if u learn how to answer a phone. And from my understanding as I …
I had made and appointment for my son and had proof of it. I drove over an hour to get there and the lady who took care of me was not only extremely rude but denied the service for my son because she couldn’t find him in the system even …
Jenna is the best I’ve ever had. She really listens, is upfront, and makes me feel super welcome. She’s super responsive online and that translates to her office visits. I followed her to innovative from a previous practice only to find …
Read reviews on multiple centers beforehand. Reviews for Innovative Express Care seemed oddly hit or miss. I decided to just give it a try. I went today. From the front desk personnel, to nurses, to doctor, to consultant- all were courteous …
*****Changing my review from 5 to 1*********
After having received exceptional service during every visit to their office, I am very concerned and saddened that their attention to patients has deteriorated …
It was fine but now you cannot even get a hold of anyone when you call. Your voicemail is interrupted by a voice saying “We’ve sent you a text” yet they never respond to the texts. Most tasks through innovative are much harder than they need to be, I would recommend avoiding them and wish I had
If you are looking for a fabulous Dr, a staff that makes you feel like they have known you for years and an office that is more like a lounge, you have found it! I honestly have never had such a positive experience when seeking medical …
The testing and staff are very nice and courteous. You also get your test back in a timely manner but the reason for the 1 star review is a huge billing scam. They are charging people for an “office visit” which is completely false. You …
I had a great experience at Innovative Express Care. I came in on a Saturday because my student heath center was closed for the weekend. The staff was extremely kind, and I was seen almost immediately. Dr Khare took excellent care of me and …
I was fortunate to have met Dr. Khare last summer on an unexpected trip to the ER for the flu. He was very friendly and compassionate, much like all of the staff I have interacted with at Innovative Express Care. Flash forward and I have …
I went into Innovative Health Care for a well-woman exam, including a pap smear, neither was received, instead I got my blood taken. I specifically told the nurse I didn’t want anything that was not covered under the co-pay and she said it …
I typically hate dealing with doctors as I’ve had really bad experience especially with male doctors. However, this place was so different. The wait was not long at all and when I did see the doctor he actively listened to my concern. He …
Everyone was friendly and pleasant. The process was quick. I walked in about 5 minutes before my appointment. In less than 10 minutes, I was waiting to be sure there were no adverse effects.
I went here with severe leg pain, they did blood work to see if I had a blood clot. The next day they called and told me the blood work accidentally clotted on the way to the testing facility so they were unable to test for me for blood …
I have been to innovative express care (more times than I’d like to admit) and have had an excellent experience every time. Both doctors are so nice and professional and actually take the time to make sure you’re okay. The nurses are so sweet as well. I definitely recommend it!!
Had an severely bad cold, and from another recommendation I chose Express Care. I was taken back how easy the setup was for a new patient, and the ease of in & out transition, and with helpful and pleasant staff. This was one of the most …
Service was exceptional! Staff was prompt, courteous and knowledgeable. Nurse practitioner Erin was wonderful and Med Tech Kimme was fantastic! She did a blood draw and I did not feel a thing! Very professional! Highly recommend this office.
5 star experience as always! Super fast flu shot with quick but thorough check to make sure I qualified. The ability to schedule an appointment, see real-time wait time & make an appointment or drop in as it suits my schedule is stellar. Love the free parking, convenient location & clean facility. Thanks for another great experience!
I like that Innovative Express Care makes it easy to book and change appointments, as well as communicate with my doctor online. Dr. Elaine is very nice, professional, and easy to talk to. I am paying out of pocket and I find their charges for checkups and follow-ups to be very reasonable.
Highly recommend — great medical professionals, all staff is friendly and pleasant. The patient experience feels like a far cry from your standard doctors office flow — which is to say its efficient (rarely if behind schedule), a lot can …
I was looking for a doctor for a yearly physical and had heard that Innovative Express Care was a great place to go that was very unlike the typical experience at a doctor’s office. I was given very good advice. …
I was in a lot of pain due to my condition which i had never experienced before. I was trying to get appointments with doctors but was unable to get one as soon as I needed. These guys were saviors! Staff was very polite and helpful. Got …
I visited Innovative Express Care when my daughter became ill after just moving to Bucktown. We were pleased to find an urgent care center in our United Healthcare Network so close to our house since we did not have a family Physician …
So great to see general health visits being equally prioritized amidst all things Covid! Dr. Gazzi was so thorough and accommodating that I forgot how much I dislike doctor visits. Meanwhile the front desk girl was cheerfully engaging with those who were waiting to be seen. Very efficient, and easy to visit this place.
This group continues to amaze me with how organized they are. My appointment for a regular COVID-19 test was over in under 10 minutes and that’s because of how seamless their test site is. 100% would recommend.
Very friendly and very quick service. I had a 5:15 p.m. appointment and I showed up about 30 minutes early since I already had my paperwork filled out over the phone all I had to do was check in and sit down. Promptly at 5:15 p.m. my name …
Such a pleasant experience I had all the way from check-in to check-out. Very helpful team, smiling faces making you feel comfortable when you are sick. My nurse and doctor were so dear to listenning to what Health problems I had and providing correct medication. Price was also very reasonable. Thank you
This place is totally changing the game, and I cannot recommend highly enough. They have excellent physicians (I had Dr. Khare who was awesome) and friendly, efficient staff. I got into my appointment on time, the physician was top notch, …
Visited this site twice in the last two weeks for an injury. I was happy with the care I directly received from the medical professionals. They ordered an MRI for me, which I completed. They have the results of the MRI and have had them for …
I am not one to post reviews, but I was truly floored by the pleasant experience I had today at Innovative Express Care. I’ve been in a handful of urgent cares and this one was different. The waiting area and nice and clean and the staff …
An amazing place for your medical needs. Their staff is absolutely amazing- from the front desks to the medical staff who care for you in the exam room. Michelle is my provider and I’m a very lucky patient to have such great care. Schedule …
Just moved to the state. Went in for my 7 year old son to have a school form completed. I called and had an appointment the next day. The front desk was so polite and answered all my questions! The office was clean and very welcoming. My son enjoyed his visit with the Doctor. We’ll definitely be back (if/when needed)!
The visit was very quick and informative. I wish the lady who was doing the counseling would of just done her presentation of the different kinds of products and how they are used in the lobby sooner. There are people who are not very …
Look like doctor was having a bad day whatever she is going threw just shined right threw her even my son said she’s made him feel rushed and mind you no one was there the nurse was so nice it’s our first time there she could just be hyper …
Update: I had almost immediately given this place 5 stars given the friendly staff and the speed of their service, however, billing was an absolute nightmare! Highly recommend you go Med-Spring, or any other urgent care provider in the …
This place was great and I’m so glad I found them. Parking was easy. The office is very clean and well appointed. The staff were extremely friendly, on-time, and efficient. They made the entire process simple. The doctors were informative and caring. 10/10 would recommend to a friend.
Every time I’ve been here (even without an appointment) things have been speedy and well-run. I feel like the providers are really invested in my care, and I really appreciate that I don’t ever feel rushed. The option to book an appointment is also incredibly convenient!
I had an appointment for 12:15 today. I arrived at 12:10. It took more than half an hour for a nurse to come out and take my vitals, and it took *another* half hour for the doctor to visit me. The staff was fairly nice, however.
My son had to have a sports physical and we couldn’t get into his regular physician in time. The doctor was very thorough and my son really felt comfortable and trusted him. He was above and beyond being thorough. It was a really nice experience for both of us
The first thing I liked was the atmosphere. It made you feel welcomed. Second the staff is so kind and friendly. Getting checked in was so easy and I didn’t feel intimidated. The staff comes to you to help you with your questions. And the …
The office is comfortable and modern. Free coffee, LaCroix, juice, and regular, non-fruit-whispered water. Staff is friendly, jargon-free and super helpful. The wait was a bit long, but only because I got there right at the peak of a rush. …
Doctors are hit or miss, and all of the good doctors I’ve had have left the practice. I’ve tried to set up a new appointment and they’ve rescheduled 3 times now so I’m now finding a new doctor. It isn’t too much of a loss though because …
The doctor I saw was a good listener and helped guide me through managing pain from an ear infection. I did make an appointment and waited about 25 minutes in the waiting room. Masks and hand sanitizer were available. The waiting area …
My overall experience was amazing. Innovative Express Care really goes above and beyond to make sure everyone’s needs are taken care of. I was there to begin the process of getting my medicinal card. The service was very fast, and …
The ladies at the front desk are friendly. The cost for a visit is very reasonable. Jayme took great care of me, she listened to all of my concerns and was able to provide a plan B in case plan A was not successful. Jayme also provided me with a referral if I wanted a second opinion. Overall, great place.
I absolutely LOVE Innovative Express Care. I first came to them for blood work and the whole process; from filling out the paper work to the actual appointment with Jena, the entire staff were SO impressive and the process was so …
This doctors office is using deceptive business practices. They are advertised as an “Urgent Care Facility” however they bill your insurance as an “Emergency Care Doctor.” This meant I was responsible for more of the bill than I should have …
The drive through service is great and quick. The staff and billing… not so much. Not sure if they got the memo that covid testing is free. That being said, we have insurance and they are trying to scam us by saying we have had “office …
This place is absolutely amazing. The happiest people I have ever been around. One woman was giving samples of a CBD oil that was available for purchase for patients waiting for their card in the mail. It was a fairly quick and easy …
Great experience. First time patient and will be returning in the future. The waiting area is very clean and chic – cool decor and comforts like water, coffee or soda were readily available. The staff were all very friendly and took good …
Great place for urgent care! I came simply to check if I had strep throat, and was in and out in no time at all. They can even dispense many prescriptions there for just $15, and make a promise not to charge you more than $125 or so if …
Didn’t want to go to some fly by night covid pop up so I went here. Very professional, kind, well organized considering the flow and demand. I mad an appointment for 1pm and was out in 20 min.
The staff and Dr. were extremely helpful and thorough. The facility was clean and I was seen very quickly. I was leaving for an international trip the next day and the Dr took the time to make sure I was both healthy enough to travel and …
This place is amazing. I am not sure where to even begin. From the staff to their Nurses and Doctors, everyone is kind, knowledgeable and welcoming. The facility is very clean. …
I was nervous about getting the vaccine at first, which some people maybe feeling the same way. The staff at Innovative Express Care made me feel more relaxed regarding the entire process. I’m really looking forward to taking the second and last dose of my Moderna vaccine.
Physicians, medical assistants and staff in the back of the clinic were friendly, efficient and very thorough. Overall the clinic was a clean/calm environment. The reason why I’m giving this clinic 4 stars instead of 5 is because of the …
I drive 30min to find out they don’t accept my health insurance they need to put that in their website instead of wasting sick peoples time people are in real pain .. you people are real HORRIBLE!!!
I’ve also been trying to reach someone at Innovative Express Care about a billing question for a few MONTHS. Like the other recent review, no one answers the phone or returns messages. I’ve left multiple voicemail messages at the regular …
Innovative Express care was a perfect choice for a name. The telemedicine is a great and so convenient. When I arrived there for my second appointment they got me in as soon as I arrived and I was an hour early to my appointment. Everyone …
My primary care physician moved to this facility and I followed her. I have had one issue with billing before and it was immediately corrected. I have never had anything but pleasant staff members interact with me and am always almost …
UPDATE: Their terrible billing practices (months late on bills, messing with insurance), their terrible customer service (called 5 times, left multiple voicemails before being able to speak to an office administrator), their dishonesty …
Brought in my daughter in because the backs of her earrings become embedded in her earlobe. PA Leslie was amazing. Fast, professional and was able to remove them in no time. Highly recommended. Thanks!!!!
I made an appointment with Innovative Express Care and was able to see a doctor on the same day. Everyone was incredibly friendly and they listened to my concerns about my health. In an hour and a half I was given a diagnosis and the …
Check in for appointment processes went quickly and smoothly. I kept my Id(s) and had insurance card available. Having Id and insurance available made 2nd check-in asking to see id and insurance card to verify I was who I said I was go …
First of all the staff is amazing. I have been going here for more than three years now. They always have a smile on their face and make me feel like I’m apart of their family. I always leave with a smile on my face too! Secondly, the …
My first experience here was great and i will be coming back for as long as i live in the area. It is so clean, so nicely furnished, the staff is nice and knowledgeable. I was in and out within 30 minutes. They are all digital so no …
DO NOT COME TO THIS PLACE… I got tested on 7/16 and today 7/21 I’m still waiting for my results. I went to the place again today and they told me that it could take up to 7 days for me to receive the results. It says 3-5 days on the …
During my first appointment, I appreciated the orderliness and general atmosphere of the office and room. Dr. Cabugason was friendly and offered strong feedback on my concerns. She made what is often a nerve-wracking experience incredibly …
My needs are always taken care of here and all the doctors actually listen to you! Driving an hour and a half to see my primary doctor is worth the quality of customer service received. Scheduling an appointment is quick and easy and all my …
Did a full panel blood test and received the results via the portal. Not in layman’s terms, mind you, so I was not able to decipher all of the results. No email or call from the NP to go over my bloodwork so that we may discuss how or what …
However much I love the doctors and the staff at Innovative Express Care, unfortunately I am almost always seen around 30 min to an hour after my designated appointment time. Usually it’s fine – I make sure I set aside a lot of time and …
Have been using them for all my medical needs. From the front desk to the nurses and doctors, they are super nice and helpful. I feel super comfortable letting them know my issues and letting them treat me. I love this place.
This place is so wonderful it’s unreal. I am a recent graduate and am just beginning to figure out how my own HMO insurance plan works. I was turned away from Physician’s Immediate Care and found Innovative Express Care on Google. It was …
I had such a great experience at innovative express care. They took real good care of me, and I felt extremely comfortable. Had to get blood drawn (keep in mind I’m terribly scared of needles), and they held my hand through the whole process. Great group of workers here.
This was the the first time I’ve ever stopped by an express clinic (fortunately rarely get sick). My experience at Innovative Express was excellent. Office is cheerful and inviting, staff and doctor outstanding. My exam was thorough and …
Jenna is easily my favourite doctor I’ve ever had. She always makes me feel comfortable, she’s efficient, and overall a wonderful person.
The front desk staff have a mix of really amazing people and some that need a little bit more help coordinating patients. Overall a good experience.
The staff was very informative and helpful. They are truly there for the patient and made the experience very pleasant. Though the process can be overwhelming to some (due to lots of information at once) the staff made sure you didn’t leave until all your questions were addressed. I definitely recommend Innovative Express Care.
Staff was super friendly, helpful and welcoming. The check-in process was seamless and the office very clean and comfortable. Both the nurse and doctor spent a considerable amount of time with me and were very professional and knowledgeable. Highly recommend!
Absolutely, outstanding team. Your organization made the process so simple. The process was not only fast but very proficient. The employees were all so polite and kind. The woman in the office waiting demonstrating options available to patients is amazing. I would highly recommend your service to everyone. Thanks Patrick
I went to take a Covid test back in October 2020. The regular tests were done in a former garage and the blood tests for antibodies (which was supposed to be sterile!) are done in some filthy and awful room attached to the garage! And this …
These guys are quick, kind and give excellent care. Jenna Benoit is great. Their use of tools and technology like online scheduling, digital check-in forms and a patient portal are really well utilized and maintained. Love being able to …
I’ve been going here for 3 years now. I’m not really sure what’s innovative about innovative express care. They cannot even be reached by phone. Even doctors offices from the stone ages has front staff handling their phones. Funny enough …
After having a long term cold I decided to get it checked out. I’ve seen a few Innovative primary care physicians, and they are all great. However, today I had the pleasure to be seen by Jayme Sibley, she was absolutely wonderful! Not only …
Update: It took over 2.5 months but I finally did receive the refund.
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I highly recommend you don’t go here, they are a mess with insurance and good …
I went to get a rapid test yesterday. Doctor told me I would hear within four hours. I have had friends come here and get results in 30 minutes. I never heard back, I have called 5 times and have not been contacted. Do not come here. I …
My doctor was FANTASTIC. She made me feel so comfortable and took the time to educate me on things pertaining to my visit. Honestly the best checkup experience I’ve ever had. I was a bit anxious prior to my appointment & the woman at the …
They used to be great but they are absolutely awful now. They do not answer the phone (I actually called right now and they hung up on me after a single ring). …
Very welcoming environment. Everyone was very professional and friendly which is all you can really ask for. The doctors really knew their stuff and really taught you what cannabis can do for you. The wait time for me felt like nothing …
Overall my experience the staff were professional and friendly and getting tested went smoothly, but I do not recommend paying the $150 dollar rapid test. I received a text the same day as negative and then got a voicemail 6 days later that …
My experience from the front desk woman to the assistant and then provider was excellent! Everyone was very polite, helpful and confidential with my medical issue. Although I had researched the clinic the night before as well as made an …
We have been to innovative care twice now for Covid tests (nasal swabs) for both my 8yo and 6yo. They are very organized and I do like that you schedule an appointment. The first time my 8yo has what we believed to be a cold but we got a …
My partner and I had a similar experience. I like him, although months apart, I sat today for an hour and was never seen by a provider. I hope that my experience is a little different than him. He was charged for an appointment that was not …
You can’t reach anyone at their office. I have emailed the billing department repeatedly to submit two claims for me to my insurance since November 2020. They finally submitted one under “office visit” which was the wrong coding for my …
Friendly service, everyone was nice and I was taken cared of fairly quickly and efficiently. I did a walk-in and it took about an hour and a half with 4 people ahead of me. I just got a new job, so I went the self pay route (no insurance). …
Came here the first time a few years ago because I needed a physical form for work filled out ASAP. It is now my home for immediate and primary care. I feel comfortable with each doctor on the team. They take time to listen and ask …
I had a wonderful experience there. Both the reception and medical staff there were very welcoming for my first visit. My appointment was with Jenna Benoit and during my intake and exam was professional and put me at ease, asking follow up …
There first thing in the morning and was obvious the facilities had not been cleaned. In exam room garbage can was full. Bathroom had not been cleaned. As a result I did not feel safe or was in a trusted professional environment. When …
DO NOT GO TO THIS PLACE! If I could give this place zero stars, I would. I visited Innovative Care back in September for some swelling. They charged me for a visit, which was covered by my insurance, and then separately for an exam. Because …
I was able to schedule an appointment for urgent care and have an appointment within 2-days, when everywhere else was taking 2-3 weeks for me to be able to schedule an appointment. My checkup was quick, easy, painless and very helpful. 10/10 would recommend.
Innovative Express lives up to their name. They are all about making your experience as supportive as possible. They listen and they are innovators. Always plenty of same day appointments, a separate Covid-19 testing drive thru, ketamine …
I visit Innovative Emergency Care today. I did not have to wait at all. Dr Szuch was kind and professional. She was attentive and caring. She described my condition and prescribed a medicine. Very pleasant experience! They accept insurance as well.
This was my first dose of the COVID 19 shot. My appointment was for 12:20 pm at Roosevelt High School. The line was long and I thought, “I’m going to be here for a while”. But surprisingly, even when the long line, it was organized & went …
I came for a work physical and the staff was so nice and welcoming. I made my appointment through urgent care, whereas, I should have made it through primary care but they still accommodated me, which was great cus I really needed a …
The staff here is amazing! Dr. Gaza is very sweet and and caring. From the moment you walk in the door you feel taken care of and like you matter. I’ll never change doctors!
Really friendly staff, super clean facility, fast fast fast service, incredibly informative diagnosis and detailed responses from the doctor. Hopefully I don’t spend a ton of time here, but if I do need anything medical, this is where I’ll be going from here on out.
I went here for cut I had on my hand. Was in the office for about 20 minutes and got a bill for 750$ 2 months later. Called my insurance company and apparently they had requested the treatment records from Innovative and never received …
Emailed me to remind me to sign up for my flu shot, was a seamless online process and had a lot of my information saved for quick sign up. Had to wait barely 10 minutes before we got out flu shots and were out the door. An email and text …
I’ve been going to innovative express care (urgent care) for 5ish years now. It’s always good. No wait times. Most the time they can take care of what I need right there. …
The staff here is absolutely wonderful, I called knowing that I would be a walk in and they assured me to come on in. Upon arrival I was seated for maybe a minute before I was taken back and taken care of. They calmed my nerves I was having and I was out of there very quickly. I will definitely be coming back for primary care.
I visited Innovative Care one year ago in October for a visit to 1. get my flu shot 2. get bloodwork and 3. get skin medication. I had a fine experience when I was there and was in and out. Fast forward to a year later, I am still being …
Best urgent care facility I have ever been to. Everyone was very friendly, considerate, and professional. I made an appointment and had very little wait time which was perfect as I was pretty ill.
Innovative Express Care has been my first positive experience with urgent care. I initially took my 82-yr-old mother there and was so impressed with their responsiveness/flexibility in scheduling her appointment, as well as the time and …
I have had shoulder pain for almost two years, and after attempting to see a Dr. last year who told me just not to sleep on my shoulder and made comments about the medicine that I take (an antidepressant and anti anxiety med) I was put off …
Went to get a COVID test at the Lincoln Ave location prior to traveling internationally. Informed the PA that it was for travel, so it was no mystery that it was time sensitive. I reached out inquiring about test results numerous times, but …
My experiences with both Dr. Meredith Villarreal, and Jenna Quinn were two of the most pleasant experiences that I’ve ever had with my medical care. I felt so comfortable, and was given so much helpful information during my appointments. …
The doctors are great but the front desk staff does not listen and gets your information incorrect so that you can’t access your own medical records. The Billing is completely incompetent and will charge you for things you should not be …
I was seen expeditiously and I received great care for my foot ulcer. The care provider promptly treated me and sent a request to my pharmacy for a prescription of an ointment to place on my ulcer two to three times a day. I am very satisfied with my treatment.
Went to innovative express care in March of 2021 for a Covid test. I called ahead to make sure it was covered by Health Alliance insurance, presented my card, and filled out the forms before a simple swab test. Several months later, without …
The staff was very professional and timely. Their safety plan was well thought out. The vaccine stations were clean and personally I had a wonderful nurse name Winter who made sure All my question were answered. I wasn’t sure if I should take the shot today but so glad I did!!!
My mother went in for a COVID test here and raved about how incredible of an experience she had. I had emailed in order to get her an appointment since she needed one ASAP to get verification for work. She was in close contact with someone …
I went here to get a medical cannabis card. While they did get that done, I do not recommend anyone else go here because they do not care about patient privacy and are very rude when you point out potential security breaches to them. One of …
Dr. Lindsey and staff were great. They were all very sweet and knowledgeable. Would recommend if you need to visit a doctor on such a short notice, this is your place. Mostly everything was done online so you’re able to skip through physical paperwork and see your doctor.
We went here 7/29 (also in the past as well for COVID testing.). My son’s therapeutic school sent him home for itching, and wouldn’t let him come back until he was cleared of anything contagious (scabies, hand and mouth disease.). I had a …
The provider who saw me was extremely unprofessional. On top of being rushed and making a diagnosis before I had finished telling her my symptoms, she very loudly requested personal health information from me outside of the examination room …
They have fast services. They charge extra visit fee on top of covid testing fees. My insurance covered their covid testing fees and they still bill near 200$ to me. Apparently I’m not the only, this testing facility took advantage of …
Innovative’s been my go-to spot for urgent care for a couple years and I made them my primary care earlier this year as well. No complaints, staff are all friendly and professional. I never feel rushed through appointments, I always recommend!
Conclusion first: Avoid this place if you need annual physical exam!!!
I went there for my annual physical exam. The process itself was ok. The doctor asked me, do I have any other questions. Then I mentioned some dry skin I have …
I wanted to take a minute to write a review for Michelle Nagel and crew at Innovative Express Care. I started going to Innovative in 2018. Since then the practice has grown so much and literally covers every. single. medical. need. a person …
Try to collect balances that have been sent to collections at front desk and refuse to see you for appt if you don’t pay collections balance. Doesn’t seem ethical or legal.
Honestly the best urgent care experience I’ve ever had. I was seen immediately with an appointment and everyone from beginning to end was warm, kind, and courteous!! They apologized for the wait which was all of like 2 minutes – haha. Great experience and absolutely will be going back here in the future.
Really great experience with Innovative. Easy to set up an appointment and in and out quickly. Friendly and helpful staff. Very transparent and listened
I hate going to the doctor for any reason but these people are really kind and seem like they might actually care about my wellness. Fully recommend them and Michelle Nagel especially!
I was having symptoms that were concerning for strep throat and was turned away from a different urgent care because they were full. I went home and tried to treat it myself, but it got worse. I was able to get a same day appointment at …
I was glad to have received an appointment the same day I accessed the website.
The Innovative staff was well organized and I was in and out rather quickly. Jeffery did a superb injection-I should know-I’m a nurse. Although the location was …
The woman who took my vitals needs to work on her bedside manner and the front desk isn’t exactly a brain trust.. The doctor was great, she made me feel at ease and answered my questions professionally and with empathy.
I came in last minute after being sick for a week or so. The PA I saw, Lindsey Ashley was awesome! Quick, smart, & thorough. With the meds prescribed I’m already feeling much better! Highly recommend.
Exceptional! Honestly, I went to two other clinics before I saw the team at Innovative Care. I should have just gone here first! I felt truly taken care of by Arielle Douglas and all the nurses working that night. Despite it being nearly …
The team at innovative is great! The check in process is smooth and there is a very limited wait time before seeing someone. They create a welcoming and judgement free environment to receive the medical care you need.
I am a patient at Innovative, and I have been able to get certified for my medical cannabis card. The doctors and nurses are very compassionate. The process was easy during my initial sign-up and during my three year renewal. I always recommend others to use Innovative Care for their IL medical cannabis card needs.
I went for X-rays. Everyone was friendly, professional and empathetic. I had booked an appointment for 4:45 and was out by 5:30. I would go there again.
I’ve been lucky that I’ve rarely had urgent care needs. I had an injury over the weekend and needed to be seen ASAP on Monday.
The team at Innovative Care got me right in, that day. …
I have called this place over 15 times for a refund of my money. I paid $250 for treatment for my mom because she didn’t have insurance. Their front office staff stated that they would refund over $100 dollars if no x-rays were taken. My …
Provider called our sons prescription in to a pharmacy that was closed. Took hours and muitple phone calls to have the prescription sent to a pharmacy that was open, delaying the start of treatment.
Easy online scheduling – comfortable waiting room. Friendly staff and PA-Nadya had great bedside manner and professional at the same time. Highly recommended!
What a wonderful team of professionals!! So delighted that I finally found a good team I can trust! They made me feel right at home! I am sticking with them! Thank you!
The staff was so helpful, friendly, and accommodating (they literally charged my phone for me while in my appointment so I had a phone to leave with, thank god)!!! They got me back within 5 minutes of my appointment time, service felt super …
The doctor was really nice but the nurse staff and front desk staff have no idea what they’re doing. I had blood work done and the nurse poked me twice before saying she couldn’t do it and then a third nurse came in and had to draw it …
Exceptional staff here. My nurse was warm and patient with me (she needed to swab my throat and I could *not* stop coughing) and even tried cheering me up when she noticed how sick I was feeling. Doc was very communicative and explained …
Received travel guidance and vaccinations here and they were very helpful with what needed to be done, even saving me an office visit cost (super grateful as in-between insurance right now!). Quick service and nice ambiance. Definitely recommend for any similar needs or urgent care!
Came here for an urgent care appointment. The staff was helpful and direct while still caring and pleasant. The building is bright and clean and I love that there’s free parking. …
Absolutely wonderful urgent care! Super easy to get an appointment within an hr, waiting room was empty (so no undue covid exposure), and everyone was very nice and fixed me up in no time. Worked with a new nurse practitioner that was just …
I have never had a better urgent care experience than I did here. The staff was friendly, attentive and made me laugh even though I felt really sick. The doctor was down to earth and made sure I was helped in some way before I left, I …
This place should be a last resort. You will be seen by a physicians assistant – not a medical doctor – and they are absolutely not the same. If you can see an actual medical doctor or specialist, just skip these guys and go straight there. …
Innovative Primary Care was the worst experience I’ve had at a doctor’s office. Emma Raider was both unknowledgeable and unprofessional during my visit. She had the cajones to walk out of the appointment early. She then falsified …
I was in out and out pretty quick. They took my PPO for a motorcycle/car crash I was in when other “privately” owned immediate care facilities said i needed to pay out of pocket.
Terrific availability, super clean facilities, very professional team. And Lindsey is top notch – lucky enough to have her help my teen on two visits for totally different issues, she knows her stuff, doesn’t rush patients, and gives it to you straight.
I recently visited and had a great experience with PA Nadya Modlin but unfortunately the nurse I saw before her was incredibly rude and disrespectful. She was very dismissive of everything I said. I usually don’t leave reviews at places but …
Another update: Weird how when this was a positive review it got a response, I was told the other location which is apparently the location they claim is a “clinic” didn’t have appointments at all, so I was sent here. First of all I didn’t …
I was treated quickly and efficiently. The doctor and nurses were really kind and professional, and everything was done smoothly. Would definitely return if needed.
Easy to get an appointment. Super fast and helpful. But the past couple of times they didn’t verify my pharmacy properly and sent my scripts to the wrong place.
We have had nothing but GREAT experiences at Innovative. From the portal, to Reception, to the medical staff’s service and CARE— all top notch! Clean and efficient facility. Thank you!
I looked up Innovative Care on Google, the closest location was on Fullerton and California, I live in Logan Square- perfect. I arrive and it was under construction and CLOSED. I called the number and asked what was going on and they …
Honestly, I recommend this place to everyone. Easy to get an appointment, copays/rates are reasonable, and the staff is not only attentive, but also kinda fun! What more would you ask for? I wish all urgent care experiences were more like this.
The service was fast, everyone from the second that I walked in was friendly and it was one of the only places I’ve been that actually heard my concerns. Highly recommend.
Would highly recommend.
A truly better quality of care than I’ve received in the past. Thorough and felt actually cared for. Was able to be seen same day and the wait time was minimal. Will be making them my primary care provider.
I made an appointment here to receive my Yellow Fever and Typhoid Vaccines for my upcoming trip to Kenya ! Let me just say that from check in the process was seamless and the staff working here are soooo friendly!!! The helpful young lady …
This Innovative Care has the most knowledgeable, friendly and caring staff I have experienced. All my life I have had doctors with private practice’s and I was shocked at the service I received upon my visits which I needed during odd …
I have received excellent care here every single time. The team is friendly and takes time to listen and explain. I originally came here for a second opinion after concerns about my primary care physician’s diagnosis and communication. I …
It was super easy to get an appointment quickly online, almost no wait at the office & in/out quickly with answers from the physician. The office was also very clean.
Fast. Clean. Friendly. First urgent care I’ve been to where I felt like the provider actually cared and didn’t wanna dismiss my symptoms and send me off.
The staff are FANTASTIC. From front desk to techs to my PA. I was made to feel comfortable immediately and the staff answered every question I had about my visit and after care. I would recommend my own grandma coming here! …
Some months ago they might have saved my life by detecting a severe illness in time and calling me right away to go to the emergency room. Good people! Highly recommend!
Front desk could use some attention. I was told to come to the Med Spa building for my initial appt and then I was directed to the building across the parking lot in the Lux Smile building. Although I understand we all make mistakes, that …
Honestly the best health care experience I’ve ever had. Every provider I’ve worked with at both primary and urgent care (no desire for med spa yet but if I ever do, I’ll go here for sure!) Everyone here treats patients kindly and is …
went to get sick care (walk in appointment on a saturday and i barely had to wait 5 minutes) & the nurse (i think her name was ally?) was so wonderful and kind. she explained very concisely exactly what she was doing when testing me for …
The doctors are great when you can actually see them. However, it was snowing and raining when I tried to make my appointment, I got stuck behind an accident, the road to the office was closed which didn’t show on my gps so that added 10 …
Very fast experience. In and out with ease with the help of very kind staff! The PA and nurse were both really nice and made me feel super comfortable 🙂
The entire staff was very friendly, knowledgeable, and professional. In fact, they could not have been more helpful. This made it a very pleasant experience! Virtually no waiting. I would not hesitate to refer your services to others.
I have been to Innovative Express Care twice now, and I have had great experiences. All the staff are so friendly and professional, and I appreciated that the doctor took the time to listen to me and ask any questions. Bonus that you can register all your information online to save time when you get there.
This was one of the best experiences. I am always anxious when it comes to medical appointments and they were extremely kind and understandable. They took the time to explain everything and understand my symptoms. Thank you to all the staff!
This honestly was the best urgent care I’ve ever been to. The place is clean and bright and staff are nice. The whole thing took 45 minutes which is longer than I wanted to be there but still not bad. I docked a star because the whole time …
Overall I had a wonderful experience here and would definitely recommend to others expecting professional care. The care team is efficient and friendly, and the center itself is very clean! I felt cared for and listened to, on top of receiving same day medications at my pharmacy.
Excellent experience! All of the staff was extremely friendly and helpful. The office was very clean and stylish. My Dr. arrived in my room within minutes, assessed my situation quickly, and I was on my way. The whole experience from check in to exit was less than 45 minutes.
I’ve been going to this urgent care for three years and they’re truly the best. The staff is very kind, the space is super clean, and the team is extremely efficient in getting you seen quickly. I’ve always left knowing I’m in good hands …
I’m blown away! I’ve never had care so seamless and personable before. Erica took my vitals/blood and she was so kind! And Lindsay washed away any anxiety I have while also making sure I was OK. Wasn’t even there an hour, and I left worry-free with a prescription thanks to these great people
Best primary care experience. They are upfront about the costs and what is within their scope. There was very little wait time between appointments. Setting up appointments and the patient portal make everything a breeze. …
They are always timely and thorough. Bedside manner was excellent. My little one was afraid to undress and the situation was handled with care and dignity. I’ve been using them for urgent care for at least ten years. They even will call to followup on care.
Yesterday I went in for severe hay fever and bronchitis. The doctor was very sweet and knowledgeable. I got a treatment and my first dose of medicine before leaving. I felt about 10 percent better. By the evening I felt great, and today I …
The office was nice and clean, the staff was nice and the wait time was short. I actually got good care but unfortunately their billing is a nightmare. I went in August and finally in January I got the billing straightened out. After my …
The service as Innovative express care is good but I have had multiple billing issues now and the latest I have been trying to get clarification on for months. All they say is its correct, and wont actually answer my questions as to why the …
Very kind, quick and thank you for the prescribed rest!
Prompt service, friendly staff, excellent office. I’ve never had to wait more than ten minutes for an appointment. My doctor, and the support staff, always listen to my concerns and questions and are able to address both with compassion and knowledge.
Innovative Express is the best in town. It seems to be in-between the traditional Dr office and a walk in Urgent Care. You can make a same day appointment, the staff—including Dr and Nurses are fabulous. They also run a Covid testing/vaccine site on Diversey and a MedSpa on Ashland!
A few weeks ago I went to Innovative Express for an annual check-up and this past weekend, I brought my 9 year old son in after a pretty severe allergic reaction to a bug bite. The facility is beautiful and the service — front desk, …
Michele Clark High School was one of the sites offering the COVID 19 vaccine today for educators. I reluctantly made an appointment. To my surprise; text messages and emails were sent as reminders. Upon my arrival I was greeted with …
This place is great. I’ve been twice now. For the most part it is quick and easy. Only weird thing is some of them don’t wear scrubs/what you would expect from medical professionals. I guess that is fine but especially with Covid I would be more comfortable if they all wore scrubs.
Truly so disappointed by this place. Understand that times are difficult with COVID-19 cases on the rise. Please please please do your self a favor and do not get tested here for COVID-19!!!! …
Again, comforting and professional experience. Super safe coming here. Felt very protected and helped here. Wonderful staff and awesome waiting room. Never crowded and doctors are amazing. My primary care now and glad to be a patient. …
Billing department doesn’t response to voicemail nor answer the phone calls. Even our insurance company has been trying to reach their billing department but no one is responding. …
Great health care! Easy to get seen quickly. Quality care from beginning to end!
UPDATED:
After my appointment and paying my bill to Innovative Express Care, I received …
Frustrating experiences overall. Difficult to get in touch with, their communication and follow through is terrible, they get information incorrect (billing, insurance, patient demographic info) – and even when you try working with them to …
Tried calling 3 times today nobody answers phone. 3 holds of 15 plus minutes. While they are texting me and then 10 minutes later calling me about a bill. Would love to pay if u learn how to answer a phone. And from my understanding as I …
I had made and appointment for my son and had proof of it. I drove over an hour to get there and the lady who took care of me was not only extremely rude but denied the service for my son because she couldn’t find him in the system even …
Jenna is the best I’ve ever had. She really listens, is upfront, and makes me feel super welcome. She’s super responsive online and that translates to her office visits. I followed her to innovative from a previous practice only to find …
Read reviews on multiple centers beforehand. Reviews for Innovative Express Care seemed oddly hit or miss. I decided to just give it a try. I went today. From the front desk personnel, to nurses, to doctor, to consultant- all were courteous …
*****Changing my review from 5 to 1*********
After having received exceptional service during every visit to their office, I am very concerned and saddened that their attention to patients has deteriorated …
I came in nervous but the nurses and doctor answered all my questions and helped me rule out those scary google search results. …
It was fine but now you cannot even get a hold of anyone when you call. Your voicemail is interrupted by a voice saying “We’ve sent you a text” yet they never respond to the texts. Most tasks through innovative are much harder than they need to be, I would recommend avoiding them and wish I had
If you are looking for a fabulous Dr, a staff that makes you feel like they have known you for years and an office that is more like a lounge, you have found it! I honestly have never had such a positive experience when seeking medical …
The testing and staff are very nice and courteous. You also get your test back in a timely manner but the reason for the 1 star review is a huge billing scam. They are charging people for an “office visit” which is completely false. You …
I had a great experience at Innovative Express Care. I came in on a Saturday because my student heath center was closed for the weekend. The staff was extremely kind, and I was seen almost immediately. Dr Khare took excellent care of me and …
I was fortunate to have met Dr. Khare last summer on an unexpected trip to the ER for the flu. He was very friendly and compassionate, much like all of the staff I have interacted with at Innovative Express Care. Flash forward and I have …
I went into Innovative Health Care for a well-woman exam, including a pap smear, neither was received, instead I got my blood taken. I specifically told the nurse I didn’t want anything that was not covered under the co-pay and she said it …
I typically hate dealing with doctors as I’ve had really bad experience especially with male doctors. However, this place was so different. The wait was not long at all and when I did see the doctor he actively listened to my concern. He …
Everyone was friendly and pleasant. The process was quick. I walked in about 5 minutes before my appointment. In less than 10 minutes, I was waiting to be sure there were no adverse effects.
I went here with severe leg pain, they did blood work to see if I had a blood clot. The next day they called and told me the blood work accidentally clotted on the way to the testing facility so they were unable to test for me for blood …
I have been to innovative express care (more times than I’d like to admit) and have had an excellent experience every time. Both doctors are so nice and professional and actually take the time to make sure you’re okay. The nurses are so sweet as well. I definitely recommend it!!
Had an severely bad cold, and from another recommendation I chose Express Care. I was taken back how easy the setup was for a new patient, and the ease of in & out transition, and with helpful and pleasant staff. This was one of the most …
Service was exceptional! Staff was prompt, courteous and knowledgeable. Nurse practitioner Erin was wonderful and Med Tech Kimme was fantastic! She did a blood draw and I did not feel a thing! Very professional! Highly recommend this office.
5 star experience as always! Super fast flu shot with quick but thorough check to make sure I qualified. The ability to schedule an appointment, see real-time wait time & make an appointment or drop in as it suits my schedule is stellar. Love the free parking, convenient location & clean facility. Thanks for another great experience!
I like that Innovative Express Care makes it easy to book and change appointments, as well as communicate with my doctor online. Dr. Elaine is very nice, professional, and easy to talk to. I am paying out of pocket and I find their charges for checkups and follow-ups to be very reasonable.
Highly recommend — great medical professionals, all staff is friendly and pleasant. The patient experience feels like a far cry from your standard doctors office flow — which is to say its efficient (rarely if behind schedule), a lot can …
I was looking for a doctor for a yearly physical and had heard that Innovative Express Care was a great place to go that was very unlike the typical experience at a doctor’s office. I was given very good advice. …
I was in a lot of pain due to my condition which i had never experienced before. I was trying to get appointments with doctors but was unable to get one as soon as I needed. These guys were saviors! Staff was very polite and helpful. Got …
I visited Innovative Express Care when my daughter became ill after just moving to Bucktown. We were pleased to find an urgent care center in our United Healthcare Network so close to our house since we did not have a family Physician …
So great to see general health visits being equally prioritized amidst all things Covid! Dr. Gazzi was so thorough and accommodating that I forgot how much I dislike doctor visits. Meanwhile the front desk girl was cheerfully engaging with those who were waiting to be seen. Very efficient, and easy to visit this place.
This group continues to amaze me with how organized they are. My appointment for a regular COVID-19 test was over in under 10 minutes and that’s because of how seamless their test site is. 100% would recommend.
Very friendly and very quick service. I had a 5:15 p.m. appointment and I showed up about 30 minutes early since I already had my paperwork filled out over the phone all I had to do was check in and sit down. Promptly at 5:15 p.m. my name …
I’m so glad I found Innovative Express Care! I moved recently to the area and I’ve needed them twice now I’m the last three months. …
Such a pleasant experience I had all the way from check-in to check-out. Very helpful team, smiling faces making you feel comfortable when you are sick. My nurse and doctor were so dear to listenning to what Health problems I had and providing correct medication. Price was also very reasonable. Thank you
This place is totally changing the game, and I cannot recommend highly enough. They have excellent physicians (I had Dr. Khare who was awesome) and friendly, efficient staff. I got into my appointment on time, the physician was top notch, …
Visited this site twice in the last two weeks for an injury. I was happy with the care I directly received from the medical professionals. They ordered an MRI for me, which I completed. They have the results of the MRI and have had them for …
I am not one to post reviews, but I was truly floored by the pleasant experience I had today at Innovative Express Care. I’ve been in a handful of urgent cares and this one was different. The waiting area and nice and clean and the staff …
An amazing place for your medical needs. Their staff is absolutely amazing- from the front desks to the medical staff who care for you in the exam room. Michelle is my provider and I’m a very lucky patient to have such great care. Schedule …
Just moved to the state. Went in for my 7 year old son to have a school form completed. I called and had an appointment the next day. The front desk was so polite and answered all my questions! The office was clean and very welcoming. My son enjoyed his visit with the Doctor. We’ll definitely be back (if/when needed)!
The visit was very quick and informative. I wish the lady who was doing the counseling would of just done her presentation of the different kinds of products and how they are used in the lobby sooner. There are people who are not very …
Look like doctor was having a bad day whatever she is going threw just shined right threw her even my son said she’s made him feel rushed and mind you no one was there the nurse was so nice it’s our first time there she could just be hyper …
Update: I had almost immediately given this place 5 stars given the friendly staff and the speed of their service, however, billing was an absolute nightmare! Highly recommend you go Med-Spring, or any other urgent care provider in the …
This place was great and I’m so glad I found them. Parking was easy. The office is very clean and well appointed. The staff were extremely friendly, on-time, and efficient. They made the entire process simple. The doctors were informative and caring. 10/10 would recommend to a friend.
Every time I’ve been here (even without an appointment) things have been speedy and well-run. I feel like the providers are really invested in my care, and I really appreciate that I don’t ever feel rushed. The option to book an appointment is also incredibly convenient!
I had an appointment for 12:15 today. I arrived at 12:10. It took more than half an hour for a nurse to come out and take my vitals, and it took *another* half hour for the doctor to visit me. The staff was fairly nice, however.
My son had to have a sports physical and we couldn’t get into his regular physician in time. The doctor was very thorough and my son really felt comfortable and trusted him. He was above and beyond being thorough. It was a really nice experience for both of us
The first thing I liked was the atmosphere. It made you feel welcomed. Second the staff is so kind and friendly. Getting checked in was so easy and I didn’t feel intimidated. The staff comes to you to help you with your questions. And the …
The office is comfortable and modern. Free coffee, LaCroix, juice, and regular, non-fruit-whispered water. Staff is friendly, jargon-free and super helpful. The wait was a bit long, but only because I got there right at the peak of a rush. …
Doctors are hit or miss, and all of the good doctors I’ve had have left the practice. I’ve tried to set up a new appointment and they’ve rescheduled 3 times now so I’m now finding a new doctor. It isn’t too much of a loss though because …
The doctor I saw was a good listener and helped guide me through managing pain from an ear infection. I did make an appointment and waited about 25 minutes in the waiting room. Masks and hand sanitizer were available. The waiting area …
My overall experience was amazing. Innovative Express Care really goes above and beyond to make sure everyone’s needs are taken care of. I was there to begin the process of getting my medicinal card. The service was very fast, and …
The ladies at the front desk are friendly. The cost for a visit is very reasonable. Jayme took great care of me, she listened to all of my concerns and was able to provide a plan B in case plan A was not successful. Jayme also provided me with a referral if I wanted a second opinion. Overall, great place.
I absolutely LOVE Innovative Express Care. I first came to them for blood work and the whole process; from filling out the paper work to the actual appointment with Jena, the entire staff were SO impressive and the process was so …
This doctors office is using deceptive business practices. They are advertised as an “Urgent Care Facility” however they bill your insurance as an “Emergency Care Doctor.” This meant I was responsible for more of the bill than I should have …
The drive through service is great and quick. The staff and billing… not so much. Not sure if they got the memo that covid testing is free. That being said, we have insurance and they are trying to scam us by saying we have had “office …
This place is absolutely amazing. The happiest people I have ever been around. One woman was giving samples of a CBD oil that was available for purchase for patients waiting for their card in the mail. It was a fairly quick and easy …
Great experience. First time patient and will be returning in the future. The waiting area is very clean and chic – cool decor and comforts like water, coffee or soda were readily available. The staff were all very friendly and took good …
Quick & easy scheduling, getting in & care. Highly recommend.
Great place for urgent care! I came simply to check if I had strep throat, and was in and out in no time at all. They can even dispense many prescriptions there for just $15, and make a promise not to charge you more than $125 or so if …
Didn’t want to go to some fly by night covid pop up so I went here. Very professional, kind, well organized considering the flow and demand. I mad an appointment for 1pm and was out in 20 min.
The staff and Dr. were extremely helpful and thorough. The facility was clean and I was seen very quickly. I was leaving for an international trip the next day and the Dr took the time to make sure I was both healthy enough to travel and …
This place is amazing. I am not sure where to even begin. From the staff to their Nurses and Doctors, everyone is kind, knowledgeable and welcoming. The facility is very clean. …
I arrived early, and I was seen early as well. My visit was fast, informative and efficient. A great experience.
I was nervous about getting the vaccine at first, which some people maybe feeling the same way. The staff at Innovative Express Care made me feel more relaxed regarding the entire process. I’m really looking forward to taking the second and last dose of my Moderna vaccine.
Physicians, medical assistants and staff in the back of the clinic were friendly, efficient and very thorough. Overall the clinic was a clean/calm environment. The reason why I’m giving this clinic 4 stars instead of 5 is because of the …
I drive 30min to find out they don’t accept my health insurance they need to put that in their website instead of wasting sick peoples time people are in real pain .. you people are real HORRIBLE!!!
I’ve also been trying to reach someone at Innovative Express Care about a billing question for a few MONTHS. Like the other recent review, no one answers the phone or returns messages. I’ve left multiple voicemail messages at the regular …
Innovative Express care was a perfect choice for a name. The telemedicine is a great and so convenient. When I arrived there for my second appointment they got me in as soon as I arrived and I was an hour early to my appointment. Everyone …
My primary care physician moved to this facility and I followed her. I have had one issue with billing before and it was immediately corrected. I have never had anything but pleasant staff members interact with me and am always almost …
UPDATE: Their terrible billing practices (months late on bills, messing with insurance), their terrible customer service (called 5 times, left multiple voicemails before being able to speak to an office administrator), their dishonesty …
Brought in my daughter in because the backs of her earrings become embedded in her earlobe. PA Leslie was amazing. Fast, professional and was able to remove them in no time. Highly recommended. Thanks!!!!
Went to the Innovative Express Care.
Was having bad heart palpitations and was very uncomfortable. Blood tests, basic …
I made an appointment with Innovative Express Care and was able to see a doctor on the same day. Everyone was incredibly friendly and they listened to my concerns about my health. In an hour and a half I was given a diagnosis and the …
Check in for appointment processes went quickly and smoothly. I kept my Id(s) and had insurance card available. Having Id and insurance available made 2nd check-in asking to see id and insurance card to verify I was who I said I was go …
First of all the staff is amazing. I have been going here for more than three years now. They always have a smile on their face and make me feel like I’m apart of their family. I always leave with a smile on my face too! Secondly, the …
My first experience here was great and i will be coming back for as long as i live in the area. It is so clean, so nicely furnished, the staff is nice and knowledgeable. I was in and out within 30 minutes. They are all digital so no …
DO NOT COME TO THIS PLACE… I got tested on 7/16 and today 7/21 I’m still waiting for my results. I went to the place again today and they told me that it could take up to 7 days for me to receive the results. It says 3-5 days on the …
During my first appointment, I appreciated the orderliness and general atmosphere of the office and room. Dr. Cabugason was friendly and offered strong feedback on my concerns. She made what is often a nerve-wracking experience incredibly …
My needs are always taken care of here and all the doctors actually listen to you! Driving an hour and a half to see my primary doctor is worth the quality of customer service received. Scheduling an appointment is quick and easy and all my …
Did a full panel blood test and received the results via the portal. Not in layman’s terms, mind you, so I was not able to decipher all of the results. No email or call from the NP to go over my bloodwork so that we may discuss how or what …
However much I love the doctors and the staff at Innovative Express Care, unfortunately I am almost always seen around 30 min to an hour after my designated appointment time. Usually it’s fine – I make sure I set aside a lot of time and …
Have been using them for all my medical needs. From the front desk to the nurses and doctors, they are super nice and helpful. I feel super comfortable letting them know my issues and letting them treat me. I love this place.
This place is so wonderful it’s unreal. I am a recent graduate and am just beginning to figure out how my own HMO insurance plan works. I was turned away from Physician’s Immediate Care and found Innovative Express Care on Google. It was …
I had such a great experience at innovative express care. They took real good care of me, and I felt extremely comfortable. Had to get blood drawn (keep in mind I’m terribly scared of needles), and they held my hand through the whole process. Great group of workers here.
This was the the first time I’ve ever stopped by an express clinic (fortunately rarely get sick). My experience at Innovative Express was excellent. Office is cheerful and inviting, staff and doctor outstanding. My exam was thorough and …
Jenna is easily my favourite doctor I’ve ever had. She always makes me feel comfortable, she’s efficient, and overall a wonderful person.
The front desk staff have a mix of really amazing people and some that need a little bit more help coordinating patients. Overall a good experience.
The staff was very informative and helpful. They are truly there for the patient and made the experience very pleasant. Though the process can be overwhelming to some (due to lots of information at once) the staff made sure you didn’t leave until all your questions were addressed. I definitely recommend Innovative Express Care.
Staff was super friendly, helpful and welcoming. The check-in process was seamless and the office very clean and comfortable. Both the nurse and doctor spent a considerable amount of time with me and were very professional and knowledgeable. Highly recommend!
Absolutely, outstanding team. Your organization made the process so simple. The process was not only fast but very proficient. The employees were all so polite and kind. The woman in the office waiting demonstrating options available to patients is amazing. I would highly recommend your service to everyone. Thanks Patrick
Update: I just got a repeat bill for a visit from over a year ago that I already paid for. This place is a nightmare. …
I went to take a Covid test back in October 2020. The regular tests were done in a former garage and the blood tests for antibodies (which was supposed to be sterile!) are done in some filthy and awful room attached to the garage! And this …
These guys are quick, kind and give excellent care. Jenna Benoit is great. Their use of tools and technology like online scheduling, digital check-in forms and a patient portal are really well utilized and maintained. Love being able to …
I’ve been going here for 3 years now. I’m not really sure what’s innovative about innovative express care. They cannot even be reached by phone. Even doctors offices from the stone ages has front staff handling their phones. Funny enough …
After having a long term cold I decided to get it checked out. I’ve seen a few Innovative primary care physicians, and they are all great. However, today I had the pleasure to be seen by Jayme Sibley, she was absolutely wonderful! Not only …
Update: It took over 2.5 months but I finally did receive the refund.
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I highly recommend you don’t go here, they are a mess with insurance and good …
I went to get a rapid test yesterday. Doctor told me I would hear within four hours. I have had friends come here and get results in 30 minutes. I never heard back, I have called 5 times and have not been contacted. Do not come here. I …
My doctor was FANTASTIC. She made me feel so comfortable and took the time to educate me on things pertaining to my visit. Honestly the best checkup experience I’ve ever had. I was a bit anxious prior to my appointment & the woman at the …
The entire staff was incredibly kind, personable & quick. Was in & out in about 30 mins
They used to be great but they are absolutely awful now. They do not answer the phone (I actually called right now and they hung up on me after a single ring). …
Very welcoming environment. Everyone was very professional and friendly which is all you can really ask for. The doctors really knew their stuff and really taught you what cannabis can do for you. The wait time for me felt like nothing …
Overall my experience the staff were professional and friendly and getting tested went smoothly, but I do not recommend paying the $150 dollar rapid test. I received a text the same day as negative and then got a voicemail 6 days later that …
My experience from the front desk woman to the assistant and then provider was excellent! Everyone was very polite, helpful and confidential with my medical issue. Although I had researched the clinic the night before as well as made an …
We have been to innovative care twice now for Covid tests (nasal swabs) for both my 8yo and 6yo. They are very organized and I do like that you schedule an appointment. The first time my 8yo has what we believed to be a cold but we got a …
My partner and I had a similar experience. I like him, although months apart, I sat today for an hour and was never seen by a provider. I hope that my experience is a little different than him. He was charged for an appointment that was not …
You can’t reach anyone at their office. I have emailed the billing department repeatedly to submit two claims for me to my insurance since November 2020. They finally submitted one under “office visit” which was the wrong coding for my …
Friendly service, everyone was nice and I was taken cared of fairly quickly and efficiently. I did a walk-in and it took about an hour and a half with 4 people ahead of me. I just got a new job, so I went the self pay route (no insurance). …
Came here the first time a few years ago because I needed a physical form for work filled out ASAP. It is now my home for immediate and primary care. I feel comfortable with each doctor on the team. They take time to listen and ask …
Clean and inviting office space, prompt care, and friendly, professional staff.
I had a wonderful experience there. Both the reception and medical staff there were very welcoming for my first visit. My appointment was with Jenna Benoit and during my intake and exam was professional and put me at ease, asking follow up …
There first thing in the morning and was obvious the facilities had not been cleaned. In exam room garbage can was full. Bathroom had not been cleaned. As a result I did not feel safe or was in a trusted professional environment. When …
DO NOT GO TO THIS PLACE! If I could give this place zero stars, I would. I visited Innovative Care back in September for some swelling. They charged me for a visit, which was covered by my insurance, and then separately for an exam. Because …
I was able to schedule an appointment for urgent care and have an appointment within 2-days, when everywhere else was taking 2-3 weeks for me to be able to schedule an appointment. My checkup was quick, easy, painless and very helpful. 10/10 would recommend.
Innovative Express lives up to their name. They are all about making your experience as supportive as possible. They listen and they are innovators. Always plenty of same day appointments, a separate Covid-19 testing drive thru, ketamine …
I visit Innovative Emergency Care today. I did not have to wait at all. Dr Szuch was kind and professional. She was attentive and caring. She described my condition and prescribed a medicine. Very pleasant experience! They accept insurance as well.
Great visit. They got me in very fast and DR. Nadia was super nice and helpful.
Seamless. Staff and provider were attentive, informative, and compassionate.
This was my first dose of the COVID 19 shot. My appointment was for 12:20 pm at Roosevelt High School. The line was long and I thought, “I’m going to be here for a while”. But surprisingly, even when the long line, it was organized & went …
I came for a work physical and the staff was so nice and welcoming. I made my appointment through urgent care, whereas, I should have made it through primary care but they still accommodated me, which was great cus I really needed a …
The staff here is amazing! Dr. Gaza is very sweet and and caring. From the moment you walk in the door you feel taken care of and like you matter. I’ll never change doctors!
It was a great experience! They were quick, available with one day notice, and I was literally in and out in 10 minutes. No fluff, just good stuff.
Really friendly staff, super clean facility, fast fast fast service, incredibly informative diagnosis and detailed responses from the doctor. Hopefully I don’t spend a ton of time here, but if I do need anything medical, this is where I’ll be going from here on out.
I went here for cut I had on my hand. Was in the office for about 20 minutes and got a bill for 750$ 2 months later. Called my insurance company and apparently they had requested the treatment records from Innovative and never received …
Emailed me to remind me to sign up for my flu shot, was a seamless online process and had a lot of my information saved for quick sign up. Had to wait barely 10 minutes before we got out flu shots and were out the door. An email and text …
I’ve been going to innovative express care (urgent care) for 5ish years now. It’s always good. No wait times. Most the time they can take care of what I need right there. …
The staff here is absolutely wonderful, I called knowing that I would be a walk in and they assured me to come on in. Upon arrival I was seated for maybe a minute before I was taken back and taken care of. They calmed my nerves I was having and I was out of there very quickly. I will definitely be coming back for primary care.
I visited Innovative Care one year ago in October for a visit to 1. get my flu shot 2. get bloodwork and 3. get skin medication. I had a fine experience when I was there and was in and out. Fast forward to a year later, I am still being …
Best urgent care facility I have ever been to. Everyone was very friendly, considerate, and professional. I made an appointment and had very little wait time which was perfect as I was pretty ill.
I had a great experience! Lindsey the PA and her medical assistant were super nice.
Thank you again!
Innovative Express Care has been my first positive experience with urgent care. I initially took my 82-yr-old mother there and was so impressed with their responsiveness/flexibility in scheduling her appointment, as well as the time and …
I have had shoulder pain for almost two years, and after attempting to see a Dr. last year who told me just not to sleep on my shoulder and made comments about the medicine that I take (an antidepressant and anti anxiety med) I was put off …
Super quick and helpful for a same day appointment. Would highly recommend
Went to get a COVID test at the Lincoln Ave location prior to traveling internationally. Informed the PA that it was for travel, so it was no mystery that it was time sensitive. I reached out inquiring about test results numerous times, but …
My experiences with both Dr. Meredith Villarreal, and Jenna Quinn were two of the most pleasant experiences that I’ve ever had with my medical care. I felt so comfortable, and was given so much helpful information during my appointments. …
Very friendly, fast service. Made me feel welcomed.
Super friendly and helpful. Gave me great knowledge. Much appreciated!
The doctors are great but the front desk staff does not listen and gets your information incorrect so that you can’t access your own medical records. The Billing is completely incompetent and will charge you for things you should not be …
Quickly, easy, friendly, technology forward which makes scheduling and record keeping a breeze!
I was seen expeditiously and I received great care for my foot ulcer. The care provider promptly treated me and sent a request to my pharmacy for a prescription of an ointment to place on my ulcer two to three times a day. I am very satisfied with my treatment.
Good place. Quick, efficient and knowledgeable. I’ll go back if needed.
Went to innovative express care in March of 2021 for a Covid test. I called ahead to make sure it was covered by Health Alliance insurance, presented my card, and filled out the forms before a simple swab test. Several months later, without …
The staff was very professional and timely. Their safety plan was well thought out. The vaccine stations were clean and personally I had a wonderful nurse name Winter who made sure All my question were answered. I wasn’t sure if I should take the shot today but so glad I did!!!
My mother went in for a COVID test here and raved about how incredible of an experience she had. I had emailed in order to get her an appointment since she needed one ASAP to get verification for work. She was in close contact with someone …
I went here to get a medical cannabis card. While they did get that done, I do not recommend anyone else go here because they do not care about patient privacy and are very rude when you point out potential security breaches to them. One of …
Great place. Friendly nurses and doctors. Quick, efficient, and painless. Thank you.
Dr. Lindsey and staff were great. They were all very sweet and knowledgeable. Would recommend if you need to visit a doctor on such a short notice, this is your place. Mostly everything was done online so you’re able to skip through physical paperwork and see your doctor.
We went here 7/29 (also in the past as well for COVID testing.). My son’s therapeutic school sent him home for itching, and wouldn’t let him come back until he was cleared of anything contagious (scabies, hand and mouth disease.). I had a …
The provider who saw me was extremely unprofessional. On top of being rushed and making a diagnosis before I had finished telling her my symptoms, she very loudly requested personal health information from me outside of the examination room …
Very great staff polite and respectful of your care when It comes to your needs and you don’t wait long. Thanks again for your help
They have fast services. They charge extra visit fee on top of covid testing fees. My insurance covered their covid testing fees and they still bill near 200$ to me. Apparently I’m not the only, this testing facility took advantage of …
Innovative’s been my go-to spot for urgent care for a couple years and I made them my primary care earlier this year as well. No complaints, staff are all friendly and professional. I never feel rushed through appointments, I always recommend!
Conclusion first: Avoid this place if you need annual physical exam!!!
I went there for my annual physical exam. The process itself was ok. The doctor asked me, do I have any other questions. Then I mentioned some dry skin I have …
I wanted to take a minute to write a review for Michelle Nagel and crew at Innovative Express Care. I started going to Innovative in 2018. Since then the practice has grown so much and literally covers every. single. medical. need. a person …
Try to collect balances that have been sent to collections at front desk and refuse to see you for appt if you don’t pay collections balance. Doesn’t seem ethical or legal.
Honestly the best urgent care experience I’ve ever had. I was seen immediately with an appointment and everyone from beginning to end was warm, kind, and courteous!! They apologized for the wait which was all of like 2 minutes – haha. Great experience and absolutely will be going back here in the future.
Really great experience with Innovative. Easy to set up an appointment and in and out quickly. Friendly and helpful staff. Very transparent and listened
Shout out to Mari (probably spelling her name wrong) she is an amazing nurse who goes above and beyond. Super friendly and helpful – thank you Mari!
I hate going to the doctor for any reason but these people are really kind and seem like they might actually care about my wellness. Fully recommend them and Michelle Nagel especially!
I was having symptoms that were concerning for strep throat and was turned away from a different urgent care because they were full. I went home and tried to treat it myself, but it got worse. I was able to get a same day appointment at …
I was glad to have received an appointment the same day I accessed the website.
The Innovative staff was well organized and I was in and out rather quickly. Jeffery did a superb injection-I should know-I’m a nurse. Although the location was …
The woman who took my vitals needs to work on her bedside manner and the front desk isn’t exactly a brain trust.. The doctor was great, she made me feel at ease and answered my questions professionally and with empathy.
I came in last minute after being sick for a week or so. The PA I saw, Lindsey Ashley was awesome! Quick, smart, & thorough. With the meds prescribed I’m already feeling much better! Highly recommend.
Exceptional! Honestly, I went to two other clinics before I saw the team at Innovative Care. I should have just gone here first! I felt truly taken care of by Arielle Douglas and all the nurses working that night. Despite it being nearly …
The team at innovative is great! The check in process is smooth and there is a very limited wait time before seeing someone. They create a welcoming and judgement free environment to receive the medical care you need.
I am a patient at Innovative, and I have been able to get certified for my medical cannabis card. The doctors and nurses are very compassionate. The process was easy during my initial sign-up and during my three year renewal. I always recommend others to use Innovative Care for their IL medical cannabis card needs.
This was the best urgent care experience I have ever had. Great, considerate service and very fast.
Really welcoming care center, super clean and fast. I would come back here next time when I need an urgent care.
Everyone was so nice. Good vides in the clinic. Loved the nurse that helped me out.
Love the staff! Very welcoming and made me feel completely comfortable. Would recommend to everyone! :))
Everyone was super quick and friendly. Best urgent care I’ve been to.
The staff were incredibly friendly, quick and kind. The office was so clean and making an appt was super easy.
I went for X-rays. Everyone was friendly, professional and empathetic. I had booked an appointment for 4:45 and was out by 5:30. I would go there again.
I’ve been lucky that I’ve rarely had urgent care needs. I had an injury over the weekend and needed to be seen ASAP on Monday.
The team at Innovative Care got me right in, that day. …
I showed up to get a travel vaccine, they took care of me quickly and handled everything like pros. In and out in 15 minutes.
I had a good experience and got in to see a provider quickly with no appointment.
I have called this place over 15 times for a refund of my money. I paid $250 for treatment for my mom because she didn’t have insurance. Their front office staff stated that they would refund over $100 dollars if no x-rays were taken. My …
Provider called our sons prescription in to a pharmacy that was closed. Took hours and muitple phone calls to have the prescription sent to a pharmacy that was open, delaying the start of treatment.
Easy online scheduling – comfortable waiting room. Friendly staff and PA-Nadya had great bedside manner and professional at the same time. Highly recommended!
What a wonderful team of professionals!! So delighted that I finally found a good team I can trust! They made me feel right at home! I am sticking with them! Thank you!
The staff was so helpful, friendly, and accommodating (they literally charged my phone for me while in my appointment so I had a phone to leave with, thank god)!!! They got me back within 5 minutes of my appointment time, service felt super …
The doctor was really nice but the nurse staff and front desk staff have no idea what they’re doing. I had blood work done and the nurse poked me twice before saying she couldn’t do it and then a third nurse came in and had to draw it …
Exceptional staff here. My nurse was warm and patient with me (she needed to swab my throat and I could *not* stop coughing) and even tried cheering me up when she noticed how sick I was feeling. Doc was very communicative and explained …
Received travel guidance and vaccinations here and they were very helpful with what needed to be done, even saving me an office visit cost (super grateful as in-between insurance right now!). Quick service and nice ambiance. Definitely recommend for any similar needs or urgent care!
Very quick, and everyone who worked there was very friendly and understanding. It was a humanizing experience that is rare for the medical field.
Came here for an urgent care appointment. The staff was helpful and direct while still caring and pleasant. The building is bright and clean and I love that there’s free parking. …
Absolutely wonderful urgent care! Super easy to get an appointment within an hr, waiting room was empty (so no undue covid exposure), and everyone was very nice and fixed me up in no time. Worked with a new nurse practitioner that was just …
Was able to walk-in and be seen within 10 minutes on a Tuesday morning. Providers and front-desk staff were helpful and communicative.
I have never had a better urgent care experience than I did here. The staff was friendly, attentive and made me laugh even though I felt really sick. The doctor was down to earth and made sure I was helped in some way before I left, I …
Professional staff at check in, first scribe was amazing, professional and friendly, Nadia and her scribe were amazing too! Would recommend any time!
Staff was very friendly!
I was involved in a car accident. Very fast and easy online scheduling for urgent care.
This place should be a last resort. You will be seen by a physicians assistant – not a medical doctor – and they are absolutely not the same. If you can see an actual medical doctor or specialist, just skip these guys and go straight there. …
Innovative Primary Care was the worst experience I’ve had at a doctor’s office. Emma Raider was both unknowledgeable and unprofessional during my visit. She had the cajones to walk out of the appointment early. She then falsified …
I was in out and out pretty quick. They took my PPO for a motorcycle/car crash I was in when other “privately” owned immediate care facilities said i needed to pay out of pocket.
Got us in very fast, doctor was nice and efficient. The only urgent care I’ve been to that hasn’t been a painful experience.
Terrific availability, super clean facilities, very professional team. And Lindsey is top notch – lucky enough to have her help my teen on two visits for totally different issues, she knows her stuff, doesn’t rush patients, and gives it to you straight.
I recently visited and had a great experience with PA Nadya Modlin but unfortunately the nurse I saw before her was incredibly rude and disrespectful. She was very dismissive of everything I said. I usually don’t leave reviews at places but …
Another update: Weird how when this was a positive review it got a response, I was told the other location which is apparently the location they claim is a “clinic” didn’t have appointments at all, so I was sent here. First of all I didn’t …
The staff was wonderful, easy online registration. I did have to wait 30 min past my appointment time but understand it’s a busy time of year.
I was treated quickly and efficiently. The doctor and nurses were really kind and professional, and everything was done smoothly. Would definitely return if needed.
Great experience! Check in and visit was quick and effective. Doctor asked thorough questions and knew immediately my diagnosis. Will be back!
Easy to get an appointment. Super fast and helpful. But the past couple of times they didn’t verify my pharmacy properly and sent my scripts to the wrong place.
Short wait! Professional and courteous treatment. Competent and thorough in evaluation and treatment. Highly recommend
We have had nothing but GREAT experiences at Innovative. From the portal, to Reception, to the medical staff’s service and CARE— all top notch! Clean and efficient facility. Thank you!
I looked up Innovative Care on Google, the closest location was on Fullerton and California, I live in Logan Square- perfect. I arrive and it was under construction and CLOSED. I called the number and asked what was going on and they …
Honestly, I recommend this place to everyone. Easy to get an appointment, copays/rates are reasonable, and the staff is not only attentive, but also kinda fun! What more would you ask for? I wish all urgent care experiences were more like this.
Everyone was so friendly. That really goes a long way when you’re not feeling well. Thank you for taking care of me!
The service was fast, everyone from the second that I walked in was friendly and it was one of the only places I’ve been that actually heard my concerns. Highly recommend.
Would highly recommend.
A truly better quality of care than I’ve received in the past. Thorough and felt actually cared for. Was able to be seen same day and the wait time was minimal. Will be making them my primary care provider.
I made an appointment here to receive my Yellow Fever and Typhoid Vaccines for my upcoming trip to Kenya ! Let me just say that from check in the process was seamless and the staff working here are soooo friendly!!! The helpful young lady …
This Innovative Care has the most knowledgeable, friendly and caring staff I have experienced. All my life I have had doctors with private practice’s and I was shocked at the service I received upon my visits which I needed during odd …
I have received excellent care here every single time. The team is friendly and takes time to listen and explain. I originally came here for a second opinion after concerns about my primary care physician’s diagnosis and communication. I …
It was super easy to get an appointment quickly online, almost no wait at the office & in/out quickly with answers from the physician. The office was also very clean.
Fast. Clean. Friendly. First urgent care I’ve been to where I felt like the provider actually cared and didn’t wanna dismiss my symptoms and send me off.
If you have an appointment, expect to wait past the scheduled time. Other than that, no complaints. Staff was friendly and professional.
The staff are FANTASTIC. From front desk to techs to my PA. I was made to feel comfortable immediately and the staff answered every question I had about my visit and after care. I would recommend my own grandma coming here! …
Some months ago they might have saved my life by detecting a severe illness in time and calling me right away to go to the emergency room. Good people! Highly recommend!
Front desk could use some attention. I was told to come to the Med Spa building for my initial appt and then I was directed to the building across the parking lot in the Lux Smile building. Although I understand we all make mistakes, that …
Honestly the best health care experience I’ve ever had. Every provider I’ve worked with at both primary and urgent care (no desire for med spa yet but if I ever do, I’ll go here for sure!) Everyone here treats patients kindly and is …
went to get sick care (walk in appointment on a saturday and i barely had to wait 5 minutes) & the nurse (i think her name was ally?) was so wonderful and kind. she explained very concisely exactly what she was doing when testing me for …
The doctors are great when you can actually see them. However, it was snowing and raining when I tried to make my appointment, I got stuck behind an accident, the road to the office was closed which didn’t show on my gps so that added 10 …
Very fast experience. In and out with ease with the help of very kind staff! The PA and nurse were both really nice and made me feel super comfortable 🙂
The entire staff was very friendly, knowledgeable, and professional. In fact, they could not have been more helpful. This made it a very pleasant experience! Virtually no waiting. I would not hesitate to refer your services to others.
I have been to Innovative Express Care twice now, and I have had great experiences. All the staff are so friendly and professional, and I appreciated that the doctor took the time to listen to me and ask any questions. Bonus that you can register all your information online to save time when you get there.
This was one of the best experiences. I am always anxious when it comes to medical appointments and they were extremely kind and understandable. They took the time to explain everything and understand my symptoms. Thank you to all the staff!
This honestly was the best urgent care I’ve ever been to. The place is clean and bright and staff are nice. The whole thing took 45 minutes which is longer than I wanted to be there but still not bad. I docked a star because the whole time …
Overall I had a wonderful experience here and would definitely recommend to others expecting professional care. The care team is efficient and friendly, and the center itself is very clean! I felt cared for and listened to, on top of receiving same day medications at my pharmacy.
Excellent experience! All of the staff was extremely friendly and helpful. The office was very clean and stylish. My Dr. arrived in my room within minutes, assessed my situation quickly, and I was on my way. The whole experience from check in to exit was less than 45 minutes.
I’ve been going to this urgent care for three years and they’re truly the best. The staff is very kind, the space is super clean, and the team is extremely efficient in getting you seen quickly. I’ve always left knowing I’m in good hands …
I’m blown away! I’ve never had care so seamless and personable before. Erica took my vitals/blood and she was so kind! And Lindsay washed away any anxiety I have while also making sure I was OK. Wasn’t even there an hour, and I left worry-free with a prescription thanks to these great people
Best primary care experience. They are upfront about the costs and what is within their scope. There was very little wait time between appointments. Setting up appointments and the patient portal make everything a breeze. …
They are always timely and thorough. Bedside manner was excellent. My little one was afraid to undress and the situation was handled with care and dignity. I’ve been using them for urgent care for at least ten years. They even will call to followup on care.
Yesterday I went in for severe hay fever and bronchitis. The doctor was very sweet and knowledgeable. I got a treatment and my first dose of medicine before leaving. I felt about 10 percent better. By the evening I felt great, and today I …
The office was nice and clean, the staff was nice and the wait time was short. I actually got good care but unfortunately their billing is a nightmare. I went in August and finally in January I got the billing straightened out. After my …