About INOVA Federal Credit Union Established in 1942, INOVA was originally chartered to serve the employees of Miles Laboratories. Today, INOVA serves over 44,000 members and the employees of over 500 companies. We have seven INOVA branch locations in two states, over 5,600 service center locations and nearly 30,000 Free ATMs in our networks nationwide. Through the years, INOVA has listened to the needs of our members, and met those needs with financial services that go beyond that of other financial institutions. Our goal is “to improve our members’ financial well-being.”
| Friday | 9AM to 5:30PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
358 S Elkhart Ave, Elkhart, IN 46516
Todd Roberts was great to work with!
Amber was super helpful! She made the process seamless and quick. Communication was frequent.
Jasmine went above and beyond to help me.
Mandolin made my refinancing process super easy and almost effortless! 100% would recommend!
WoW! I made an honest mistake trying to pay a bill out of the wrong account (the savings and checking account numbers only have a 2 digit difference), but they refused to refund the $40 fee after having been a customer for several years …
I worked with Larry Homan, he was very professional, and made sure that all our needs were met. Highly recommended
Thank you Tiffany Parcell for your help in re-financing my vehicle.
Looking forward to future help with a 2nd vehicle!
Very helpful and always available to answer questions.
They offer you a great deal with low payments. They run your credit causing an inquiry on your credit report. Later turns out all they do is extend the length of your loan.
Every time I have ever had an issue it always has gotten taken care of. Very courteous. Never too crowded. Same with their affiliate banks.
Excellent communication skills perfect business experience
Been through the drive thru twice, both on Saturdays. The County road branch is closed, so had to come here to deposit checks. Took roughly 30-45 min each time because the lines are so long. The lobby is closed. The atm line is shorter and faster. Wish the service can be faster. Overall Good service.
Brandi was excellent, very helpful thks
Wow Amber Van Zyl awesome patient , made my experience of refinancing great! I tell you a blessing!
If you are looking for a bank to go in and do business don’t come to this bank!!!! We have come and make deposit in person and 3 different time and one was at the main branch there is no one in the branch for you to do your business they tell you to go to the drive through🤬🤬🤬🤬 so I will be looking for a new bank today 🤬🤬🤬🤬 …
The INOVA credit union protected me from a hacker who tried to take a large sum of money from me account. And had been an assistant to helping me. Thank you.
Great service. Brandy was excellent. Thank you, David.
Brandy treat is kind and helpful. ROCKSTAR!!!!!
Amber Van Zyl was extremely professional and knowledgeable with what needed to be done. She made the process very easy. Thanks
Great experience.The example of how it should be, when you refinance for a lower Brandy worked around my schedule,she was awesome.
Tiffany Parcell was very helpful through the whole process
Excellent customer service. Tom was a great help
Brooke was very informative and patient with explaining the checking account to my 15 year old
I’ve been a member for nearly thirty years dating back to the Miles days, then Bayer, all the way to today as Inova FCU. Regardless of the sign on the building, service has consistently been perfect… every step of the way. I simply could not ask for more from a Credit Union.
Brandy Treat with INOVA was very professional, attentive,friendly and really knows what she is Doing. Thank You Brandy and INOVA
Brandy Treat did a great job!! Thank you!!
Todd was very helpful and explained everything in detail.
Amazing experience quick and easy and will help you get to where you want to be 🙂
Excellent customer service and timely response. Great Interest rate too
I have been a member since 1987. With all the name changes over the years and my moving to several different states I never once considered leaving the credit union. They have met all my needs and are only a phone call away.
Very kind considerate and thoughtful. Mission completed “Brand” well represented 👍 …
Tiffany was great. She was a pleasure to work with.
Jasmine was very professional and made the process very easy
Satisfied customer completely, Recommend to anyone looking for auto refinancing.
Great experience and love the value I am receiving
Brandy was very awesome with helping me with Getting me qualify and getting me the best rate she was very helpful with helping me with step-by-step when didn’t understand what to do also she help me save a lot of money really appreciate it …
Went to the credit union to make some changes on my account and was 2nd in line for Cust Svc Rep. one of the Reps , a man came out of his office and said “who’s next? “ 2 men jumped in front of a Hispanic women and said they were. The men …
Ryan Freeman was very helpful with a car loan. Very communicative about what our options were. Highly recommended!
Tiffany was most helpful n very patient w me!
She made the process easy and quick!! Was very prompt in answering any questions!!
Jason is very Professional and polite,a prime example,for your company
Brandy was very professional. It was a great experience. Thanks
Great place to do all your banking. Very helpful and easy to work with. I haven’t had an issue and very been banking with INOVA for many years and will continue to do so. Very happy with them and the service I receive.
I worked with a young lady named Jasmine she is most incredible person she worked with us from beginning to end never tiring or hearing from us just to trusted person that you have within your staff I mean whoever does the hiring on your …
Everything was better than I expected!! Great communication Todd Roberts was great and very helpful!! 💯 recommend!!! …
Looking to refinance my home with fantastic rates there were so many options. Not only did INOVA beat the other rates, they were super awesome with making special accommodations with my wife as she is dealing with medical issues that made …
The team worked exceptionally hard to get everything done with respect and dignity. I appreciate your kindness
Honestly some of the best costumer service I’ve experienced in a long time . My rep was patient , persistent and friendly making refinancing my vehicle a very easy process . I Honestly feel like I’ve made a from this
Jasmine Otto made refinancing my truck, quick and easy. She was friendly, polite and helpful! Thanks again Jasmine.
Inova has help me with all my needs, my car loan, my house, and my refinance on my house. They’ve always give me excellent service. I’ve been with them since 1990 and have went through a few name changes but they still have provided the best service.
Brandy was very professional, prompt and kind. Very satisfied with my services and highly recommend
I don’t know how they can earn less than 5 stars. Due to a previously unknown 30 day limit on my main account I was in an emergency and needed funds urgently and couldn’t access. I screwed up and overdrafted my INOVA credit card. Courtney …
I have been with Inova for several years now. I have moved all of my banking over to them. I have found that all of their staff is very friendly and treat me like family. I would recommend anyone to switch over to this credit union because they would treat you like family also.
Todd Roberts was such a great help I would recommend him again thanks Todd
Jason was very good to deal with straight up with me and very helpful thanks again my friend
My Loan Specialist Tiffany Parcell Was The Greatest Experience I Could Ever Ask For
Brandy was very courteous, thorough and professional. The process was very quick
Feli was absolutely amazing. Very knowledgeable, kind, and helpful. She is an example of a reason why my wife and I have been members for over 30 years!
Tiffany was very professional and was able to answer all my questions.
She was extremely knowledgeable and very helpful, very kind and very patient
Brandy treat is the best if you want to refinance or take out a loan she definitely can help
She was very kind and patience with this old lady!😂 Thank You!🙏💖 …
Brandy at INOVA was awesome! Fast, simple, to the point service that helped me refinance. Would recommend to anyone looking to refinance!
We have NEVER experienced such an amazing company to refinance with. I was previously a California Realtor and Never have I seen a transaction go so smooth! I appreciate everything about the transaction. I almost felt like nothing happened, but sure did! An EXCELLENT company to work with!
Amber Van Zyl did everything very professionally. She was easy to understand, she wasn’t trying to force anything on me, and everything she promised me was definitely granted. Very trustworthy and friends. Thanks again for everything Amber
This was the worst refinance experience I have ever encountered. They sent a solicitation of business letter to refinance a auto loan. After 10 days of sending them more documentation then was required to buy my house they still was …
My experience at INOVA is and always has been exceptional fun and very pleasant. They always make me feel welcome, the employees at INOVA are top notch, as I am there at least twice a week, it is the one place that always has me leaving with a smile on my face, keep up the great work guys you’re awesome
Tiffany made it a smooth and super easy process couldn’t have went better
I never did care for this credit union. My wife has an account here. we have our mortgage through here. we tried for a new mortgage and they said no because we didn’t have picture perfect credit. fast forward a little bit,they have bill …
Brandy Treat did an awesome job work with us to refinancing our truck.
Brandy was very pleasant to do business with I think this company is very good thx for your hard work
Jason was way to work with and kept me informed an up-to-date throughout the whole process.
I’m very happy with the service. Tiffany P has been such a great help .
Todd Roberts was great to work with. Would not mind working with him on another loan.
Brandy was very helpful, knowledgeable and timely with her responses. Made the process of Refinsncing my vehicle super simple.
Jason and INOVA was great to work with and rate was competitive in a challenging market..
He was great he took his time with us and we appreciate him Thank you!!!
Was helped by Todd Robert’s for a small car loan . Quick help and great communication the whole time thanks.
Brandy Treat Did an amazing job, she went above and beyond to assist me and lead me in the right direction. She was patient with me and very helpful answering all my questions.
Sooo I worked with Mrs. Brandy Treat and she was absolutely an amazing person to work with she walked me step by step it honestly felt like she was right in front of me, she was extremely patient and understanding #fruits of the Spirit.
Worked with Melissa on a refinance. She was incredible. Very quick in response and always answering any question or concern I might have had. I was very impressed working with her!
Where do I start,. Well Brandy Treat,every company should have people like her working for them, everything in a timely manner. Very Professionaly driven , her knollage of the business she is in. Is outstanding. And customer service. Is …
Todd Roberts, with Inova was great he answered all my questions and was very professional and friendly. I highly recommend him and Inova
This company sends me a letter with all the info of my current auto loan and it says my new lower payment will be $122.00 a month less and can skip 2 payments. After applying I got a call and was told “oh that is for a 2017 or newer your …
My experience with opening a new loan with Tiffany Parcelled was excellent. She was very helpful with my questions and quick to respond to my text. She wasIwas very professional. I highly recommend INOVA.
Melissa C. was my agent throughout the auto refinance process. She was exceptionally professional and knowledgeable
Her expertise and experience showed as everything. Including was concluded in …
I worked with Mandolin Martin in her role as loan specialist to finance my purchase of an expensive vehicle. She was very professional, informative and courteous throughout the entire process. I highly recommend INOVA FCU and Mandolin if you have a similar need.
Mandolin Martin was an excellent experience guiding me through the Loan process!
I would highly recommend Mandolin to anyone needing to get a car or any loan in …
Miss Brandy at Inova was very helpful and made the process of refinancing my car the easiest thing I might have done all week
Tiffany made refinancing my vehicle an easy and stress free process
She was very pleasant and helpful. I would recommend your service to anyone. Thanks a lot.
Amazing experience!!
100% using my cellphone to complete.
Very smooth transition.
Thank you to Tiffany Parcell. She was kind and knowledgeable. Thank you for being patient with me throughout the process.
Excellent service by Tiffany Parcell. Even finished final application while on her family vacation.
The experience was quick and efficient, and Melissa Southern was responsive, courteous and professional to work with. Highly recommend.
Inova has exceeded my expectations from accounts, to car loans, to credit cards. But my latest experience with them was A+ awesome. Mandolin made purchasing my latest vehicle as smooth and effortless as possible. Her communication and …
Brandy was not only professional but very personable. A great experience and easy process.
Autumn McKinney is awesome! Just assisted me with getting my Jeep refinanced.
This was by far the best experience with any type of financing we have ever had. No stress! That’s how it should be! People helping people in need; and we were really in need. The finance company we were tied up with was robbing us and Larry H. showed up and saved the day! Thank you!
Stacey Ross
One of the best experiences to refinance and with the help of Brandy Treat just did an amazing job she made sure everything went smoothly and correctly awesome job.
INOVA Federal Credit Union, Is outstanding, with talking to people and making them feel comfortable. With your your business at hand. And they work fast on whatever they are doing for you, and a very professional way.
I thought the process was going to be difficult, but quite easy. The biggest reason this company has shown me the professionalism and hospitality during the most uncertain times, they literally provided a big relief on my auto monthly …
I work in Sales and I always listen and admire when someone’s salesmanship is off the charts. Brandy Treat seems like she is probably one of the better sales people In Inovas finance department. Thank you Brandy treat for listening and …
I have always had very good experiences with INOVA FCU, but just recently one of their employees, Ryan Austin was exceptional. I needed help with my account and Ryan spent hours with me over the phone helping me to straighten things out …
Tiffany Parcell was extremely helpful & made sure I understood everything! Very grateful to have had her help!
We had Todd Roberts work with us on a auto loan and he did a great job
Tiffany Parcel was amazing and very helpful i would recommend this credit union to anyone especially if they get to work with her
If you’re working Brandy Treat you’re in excellent hands. Awesome company! Works fast and made the process super easy! Did it all remote, never had to step foot in the office! 10/10 I highly recommend!
Amber was awesome! Very helpful and professional. She made everything so easy and saved me alot of money on my monthly payment. I would recommend her and Inova to anyone looking to refinance, or any banking situations as far as that goes. Thanks for everything!
Had a great experience refinancing my auto loan with this company. Melissa Southern helped me the entire process, she was patient, informative and had the best customer service skill. 10/10 would recommend.
It was a pleasure to work with Tiffany as she kept me informed during the entire process and got my loan funded expeditiously. The entire process was smooth and I greatly appreciate everything and look forward to doing business with INOVA. Thanks again!!
Brandy Treat was so helpful and amazing. She made the process of Refinancing my car so easy and quick. Inova bank is saving me tons of money on my car payments a year. I Highly recommend Brandy to anyone looking to refinance, she is so nice.
Mandolin Martin is amongst the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for me to make …
Brandy was very helpful and patient with us. She answered our questions promptly and was understanding when we couldn’t get back to her right away. She was able to refinance both vehicles instead of just one. Excellent customer service. …
I had the best customer service with our agent Brandy Treat. She explained everything I needed to know and answered all my questions
My Service Rep Brandy was very professional, and knowledgeable. I highly recommend and appreciate her service.
Todd was very helpful and expedient in getting my auto loan completed. I would recommend INOVA to anyone
Best experience working with a loan officer. Wonderful rates. Easy experience. Will highly recommend I nova federal credit
Ally was Amazing! She was so helpful and considerate to my situation , she replied back fast and was happy to help to every thing I had asked about she went above and beyond to help her my situation handled!
Worked with Todd Roberts recently on a boat loan for my husband and Todd went above and beyond to provide us with a remarkable experience with INOVA
I had the pleasure of meeting Tiffany Parcells as my lending agent she was very helpful and does an awesome job with her customers.
Excellent customer service Brandy was amazing to work with. We will definitely recommend Inova to all of your friends and family.
Samuel was great to work with. He was helping out at another location when I had some issues I needed to deal with. He was able to walk me through the process to get it started and even followed up when it was handed off to someone else a few days later.
Honesty and integrity are the two things that come to mind with me since I’ve been banking at Inova Credit union. Plus all the nice employees!
They made refinancing my auto loan quick and easy. Brandy was extremely helpful with the process.
Larry Crawford was very helpful in setting up my online banking. Patient and understanding through several of my errors. Thanks Larry, you do a great jib!
Melissa Southern was amazing. She answered all my questions and was prompt in answering them and getting things done. It was such a pleasant process.
Tiffany was so helpful with our refinance! Prompt, professor and friendly. Thank you!
I just refinanced my vehicle and Brandy was super. Made the process so easy it was nice to work with someone so pleasant.
Brandy was very professional and a real pleasure to work with. She was very helpful getting me thru the paperwork. I very pleased with the whole interaction and opportunity. Thank you to Brandy
Came with a problem to INova and.Mrs Feli Miles helped resolved my issue. She was nice and courteous
Brandy was so great to help me refinance my suv I’m so thankful for her and INOVA when no one else would help if u really need help this is a great place to help and Brandy was very nice and walked me thru everything 😊 THANK TOU GUYS SO MUCH …
Fast easy process. Tiffany was great and easy to work with. Would recommend her to everyone.
Sophie was very prompt and experienced in her field. The downside of my experience is having to do paperwork all over again. No good faith was shown as a existing records. With what I am assuming records. I clearly understand, that, that is …
Great customer care and support. I was assigned one rep to work with, as opposed to being shuffled from one department to the next. That made the whole process much less hectic, and much more efficient
I got a letter to refinance. I spoke with a wonderful person by the name of Brandy Treat and she took good care of me and saved me time and money. Thank you Inova and thank you Brandy…
I appreciate the kindness and support I received from Autumn Mckinney and staff. They were very professional and friendly. Autumn assisted me in getting all my documents signed in a timely fashion. Excited about joining the Inova Federal Union as a new member.
It was a pleasant experience today dealing with Rachelle Hodgson. She presented well as a courteous, knowledgeable and efficient member of the Inova CU. I would give her a 5 star rating. Great job Rachelle!
Did refinancing on my car. Brandy Treat made everything so easy and smooth. No long response time, text and call right back. Easy transition. Thank you Brandy
Brandy was great, and very informative with clear expectations and instructions! I got a new loan!
I was hesitant at first to leave my long time loan company. After conversations with Brandy I decided to take a leap. It has worked out well and she responds to my questions in an extremely short period of time.
I have recently had the pleasure to work with Brandy Treat. Brandy has been a major help and thoughtful to my needs. She has worked around my busy schedule, answered all my questions quickly and help find the best option for me. She even …
It was the best experience so far… Love agent who handled the case, she was so nice and did a good job
Very quick and easy process when refinancing my auto loan. Jason Billet was friendly and helpful.
So incredibly grateful for the referral and advice given by Brandy Treat!
She highly recommended that my husband and I consider INOVA for our mortgage refinance. She kept me up to date with the application process and answered all our …
I really love this credit union. I had the pleasure of meeting Melissa Southern, Loan Officer who completely “wowed” me. Her expertise, friendliness and care for her customer and the company came across on our first contact. I felt …
I have a great experience with INOVA Federal Credit U nion employees. Her name was Brandi Treat she was great she help me with everything. She communicated, and explained, and have excellent customer service. She great.
Brandy Treat is professional, efficient, personable and very easy to work with. After I made an inquiry, she responded quickly, answered any and all questions I had. I don’t think i have ever had such a seamless, painless transaction as …
I just refinanced my truck with this credit union and it was a pleasure of having Brandy Treat as my loan officer. She was on point with answering every question I had for her. She definitely went above and beyond for me with great customer …
Brandy Treat was incredibly easy to work with. This is the first time I’ve ever done this so I knew nothing! She walked me thru the entire process and explained all 10,000 of my questions. She did great.
We refinanced an auto loan that had a really high interest rate. Saved about $4000 over the course of the loan. Brandy Treat, the loan officer we worked with was fantastic. Easy to work with and answered all out questions. The entire …
Brandy with Inova Federal is awesome, very knowledgeable , helpful and she was extremely nice. Thanks and happy holidays.
It was such a great experience working with INOVA Credit Union when refinancing my SUV. I had the pleasure of working with Amber and she was very knowledgeable, informative, and attentive! She really looked out for me every step of the way, …
I would recommend this bank to anyone. I started out with a refinance car loan offer. Which they lowered my rate by 4%. From where it was when I left the dealership. Now I applied for a credit card. They approved me for an awesome rate and great credit limit. I appreciate the customer service I get and the service
Jasmine Otto was the person who helped guided me through this process of refinancing my vehicle. She made the transition so smoothly and was always detailed with anything and everything she explained to me. She was also very patient with me …
Tood did an amazing job keeping up with me and all the questions I had for my loan. Will always go through Inova for my future loan needs.
Feli miles was very very helpful..very kind. Very knowledgeable. Very patient . I got scammed and was very upset but she was very encouraging.
And supportive …
Todd Robert’s went above and beyond throughout our whole car loan process. With the best rates around we couldn’t be more happy with our new purchase!
I just want to start by saying respect to (((Tiffany))) that works INOVA . She helped me from the start to the end yes we hit problems here an there but she never gave up on hope of helping me with my refinance my vehicle at the end it got don’t thanks to her after calls/emails it was done Thank you once…..!
I appreciate Brandy treat. She was very professional and patience. Very knowledgeable I certainly recommend her.
Todd was great to work with! He made the process easy and fast! We will continue to work with inova in the future.
Tiffany Parcells was great to work Tiffany was pleasant and professional. She’s definitely an asset to INOVA. I HIGHLY RECOMMEND her.
I’m very please with the way Inova Federal credit union handle the refinancing of truck. They were very professional and quick,Great job.
Tiffany parcell was extremely helpful and super easy the loan process was super fast she gave me the best rate she was able to qualify me for a credit card she explained every detail of the loan and credit card in a way that I could understand and very professional Thank you the team of Inova federal credit union
I would recommend anyone who is interested in lowering their interest rate or payment and I also appreciate Tiffany Parcell helping me to save money on car, and house Insurance .Thank you very much for your business.
Brandy was excellent. Kept me informed and offered several options on loan pmt. Saved me money. It was also very quick and simple.
Highly recommend!!
Tiffany Parcell made it very easy to get my monthly payment a lot lower and way more affordable! My interest rate also went from 8.5% to 3.5% with Inova. Thanks Tiffany.
Jason billet was my Representativ for helping find the best Rates to Refinance my truck
He did Ann amazing job he went above and beyond to make sure that the offer I …
Amazing and professional experience with Brandy Treat. My car refinance was quick and simple.
Received the Letter in the Mail, I was skeptical at First, Once I Spoke to Brandy she made everything go smooth from switching my Auto Loan, We are beyond satisfied with INOVA and Brandy , Also like to Thank Mr.Todd Robert’s for his help …
Todd Roberts is exceptional to work with. He will go above & beyond to help in securing a loan. Very personable & friendly. Will definitely do business with again. Thank You
Todd was wonderful to work with. He guided me and kept in touch throughout the auto loan process. I couldn’t ask for a better experience. Thank you!
Brandy helped my wife and I out so much. She was very patient, courteous, and polite. We were able to lower our payment by $160 a month by refinancing through Inova FCU!
Thanks Brandy! My experience at Inova has been great! Your office has been flexible enough to allow me to complete this process while working around my hectic schedule! Thanks very much!!
I worked with Todd Roberts to finance my lease end car and he made the entire process so easy, explaining all the options upfront, keeping me informed as long the way, and secured the loan on schedule.
Todd was very helpful and understanding, he helped me through my request for an auto loan. He kept me informed and made the process easy. Thank you Todd.
My first time working with Tiffany was over 8 years ago and she was on her game. She just keeps rockin. This week I had yet another Great experience with Tiffany Parcell (Lending Expert). …
I was completely satisfied with the service and attention that I received from Brandy.
She was like a breath of fresh air. Her knowledge and patience was more than appreciated by me. I look forward to working with INOVA in the future. THANKS
Refinanced with Brandy Treat, she was great to work with, and the whole process was done in a couple hours. Couldn’t have asked for an easier process, and saved some money in the process.
These people I would recommend to anyone looking for any type loans or banking needs! I work in customer service and Todd Roberts is exactly what customer service stands for. Thanks again guys excellent service and friendly!
Jason Bullet was great. Friendly, helpful and informative. Appreciate his patience while ironing out minor details. Would recommend Jason. He attention to detail is appreciated. Response in a timely manner. All together great experience.
I refinanced my auto loan with INOVA and it was very quick and easy. They gave me a great rate and did all the heavy lifting, I would highly recommend!
I received a refinance offer in the mail from INOVA Federal Credit Union with great rates. I responded and rep Melissa Southern helped me quickly and professionally complete the refi without a hassle! Highly recommend!
Everything went very quickly and very smoothly until the time came to sign the multiple forms. We faced some difficulty in two separate signers with different time schedules having to sign on the same dates. The extensive security …
I reached out to Inova for a pre-approval to purchase a new vehicle. Todd Roberts called me less than 15 minutes after submitting my inquiry and was able to get me pre-approved. Once I found a vehicle Todd was diligent in getting all the documentation done quickly, not to mention Inova had the best rates.
I have recently purchased a truck from a private party, and the complexity of the transaction was due to a probate court.
Tod Roberts worked very hard, and completed the task regardless of the situation. Special thanks to Inova and their team of loan officers.
INOVA did what 3 different companies cannot in terms of auto refinance Tiffany Parcell has done for me a GREAT job find me a MUCH better rates on my new car loan and on top of it better rates on car insurance follow her suggestion
Thank you Tiffany Happy New Year
Brandy Treat made the process of refinancing my auto loan easy and painless. Great experience.
Thank you
I received something in the mail from INOVA Federal, decided to give them a call to review my refinancing options and Brandy Treat from INOVA Federal was extremely helpful, courteous, and beyond professional throughout the whole process.
Brandy was the best. Her persistance without being a PITA won me over in my refinance. At fist, I was skeptical. Now, I’m returning for her to try to refinance another vehicle for me.
INOVA credit Union help me with refinancing two vehicles and got saved me 450 a month. Brandy was awesome to work with on getting it done in a timely manner and was just nice as she could be great hospitality
The experience I had with refinancing my car loan was absolutely wonderful and super easy, the loan process was absolutely seamless and my loan agent Melissa Southern was extremely friendly and very knowledgeable and she made me feel very comfortable and secure with whole process. Thank you Invova you are a life saver!
I have been a customer at Inova Federal Credit Union for several years. It is probably the best Credit Union in the USA. The staff, management and operations people are wonderful. They are caring, understanding and go out of their way to …
This is our first experience with Inova. We just processed our auto loan with Todd Roberts and the whole experience start to finish was perfect. Todd was professional and easy to work with. I have and will continue to recommend using Inova Credit Union, specifically Todd Roberts.
Working with Tiffany Parcell on refinancing my 21 Chevy Silverado was a pleasure. She handled everything professionally and made it very easy. All I needed to do was provide a few documents and she took care of all the rest. Thank You Very Much Tiffany for all you do.
Amber Van Zyl assisted me through the process. This was honestly the easiest process I have ever had to do. She talked and walked me through step by step. It was done in 3 days. Start to finish. She was available every time I called or …
Brandy was an absolute pleasure to deal with. She made what I thought was going to be a terrible task into a great one.
She was very helpful, patient, and very sweet with us. …
Melissa Southern was very helpful. She had our cars refinanced quickly and it was such an easy process. Highly recommend using INOVA.
Tiffany Parcell did an excellent job doing a lot leg work getting this loan through. She has been great and easy to work with. Very knowledgeable about what she is doing. I wish everyone was this good to work with.
I had a pleasure of working with Todd Roberts from INOVA! Todd was exceptional in helping me with my loan and also working with the dealership! With Todd’s guidance and knowledge I was able to save $7,000 on my car INOVA is the best!!!
INOVA Direct is the Best!! Tiffany with INOVA Direct is great! She will bend over backwards and go above and beyond to help and meet your needs!! She saved me money and will you to, just ask for Tiffany!
Its not often I come on here to leave a review so when it does happen, its because the company went the extra mile with me. Inova Federal CU is an absolute fantastic business. Their people are down to earth and I have had so many great …
Just want to thank Inova for a GREAT interest rate that’s saving me over $100.00 a month. Also, I wants to give Ms Amber a special thank you for her professionalism and kindness. She was a great help to me…answer ALL my questions with accuracy and in a timely manner. Again, Thank you much!!!!
I worked with Melissa Southern (a lending expert) on a auto refinance and I have to say it was the easiest and most pleasant financial experience I have ever had. Can’t recommend them enough and if I could give more than 5 stars I would.
I would like to thank Brandy Treat. I have never worked with a more professional person in this industry as her. This was the one of the best experiences and I look forward to working with her again in the future. Again thank you Brandy..
Best experience refinancing our vehicle ever! Quick and easy and Melissa Southern was so kind and efficient. We are contemplating switching all our banking to Inova because of the stellar service we received.
I want to say Brandy Treat was very professional, and very helpful with every question I had. She was very prompt on getting my loan approved and getting the documents sent to me. Thanks Again for all the Help.
I worked with Tiffany on refinancing my vehicle. The process was very smooth and Tiffany was friendly and helpful. Communication was easy and all my questions were answered quickly. I would definitely recommend to friends and family.
We worked with Todd Roberts who did a great job working with us on a vehicle loan. Todd was very responsive, communicated often, and helped us through the process which turned out to be simpler than we expected. Thanks for your help, Todd!
My experience with INOVA FCU and Autumn McKinney was amazing. Not only Autumn was professional, she also answered all my concerns. The process of refinancing my auto was seamless, swiftly and INOVA gave me the lowest interest rate in the …
I called Inova to refinance my car and I was able to speak with Brandy Treat. She was amazing and really helpful through the process and we managed to get my car refinanced within a few hours.
My experience with this Credit Union was awesome! I received a pre-approval letter and when I responded I was fortunate to talk to Brandy! She was amazing !! She was knowledgeable and efficient as well personable. I spoke to her around …
Todd Roberts, Lending Expert, was EXCEPTIONAL!! He provided personalized service during my vehicle purchase process. He also has a ton of experience related to the car buying process! He is a former sales manager and finance person for an auto dealership. I would definitely recommend Todd Roberts if you need financing from INOVA FCU!!
Thank you Inova and Todd Roberts for making my refinancing of my car loan a very easy process. Todd thank you so much for recommending the extended warranty package. Also reminding me of the Gap Insurance. This is why I keep coming back to …
Brandy Treat was a joy to work with. She explained everything so well regarding my auto loan refi and all the options available to me. The process from start to finish was so fast and simple. Highly recommend INOVA FCU and working with Brandy Treat!
I recently purchased a vehicle from, what I thought was a reputable dealership, I was wrong. I had got a pre-approval from INOVA and then I asked the dealership if they could beat the interest rate. They came back with a better interest …
I’m giving Tiffany Parcell and INOVA a five star rating. I can honestly say that I have worked with a lot of lenders through my life; however, my experience has been extraordinary with INOVA. If I had any questions, Tiffany addressed …
INOVA Federal has been great to work with! Brandy Treat is top notch! She took care of my truck refinancing and it was a great transition! She was very prompt and thorough in everything she did!
I had the most amazing help in the world by Mrs. Brandy Treat!! She made me feel important, secured and relatable throughout the entire transition. 100/5 she killed it deserves a raise and I will definitely be a returning customer!
Jason Billet has no idea how he has made life easier for myself as I’m in charge of making payments. Jason has been super helpful and easy to work with. I never knew doing a refinance could be done this fast and without a big headache. My thanks to you Mr. Jason Billet.
Got an offer in the mail to refinance my car loan that I had only been paying on for a year. The offer seemed to good to be true but I figured “Might as well check it out.” They cut my abysmal 8.5% down to under 4% AND knocked almost $100 …
The customer service experience was great. I got the help I needed and Brandy was always quick to answer any question I had. Not only that but they gave me a great rate on my loan and amazing options for it as well. I would highly suggest this credit union to anyone!
Tiffany Parcell is a gem! She is the loan expert that assisted me in refinancing my auto loan. The process, itself, was easy, but Ms. Parcell led the way in communication, information, and consistent contact and made my experience a …
Brandy Treat was so great to work with. Made everything super easy to refinance my auto loan. Did everything over the phone and email. Highly recommend.
I called because I didn’t believe it was real. Jasmine was wonderful. She assured me it was definitely real. She explained everything to me. She communicated with me throughout the whole process. Everything was fast and easy. Thanks Jasmine! You were awesome!
We worked with Todd Roberts at Inova on a car loan. He was awesome to work with. He always kept in constant communication and kept us updated on the status of our loan. We couldn’t be happier with the service we received. Thank you so much Todd! We look forward to working with you again in the future.
Melissa Southern was great with setting up my auto refinance. They also had the lowest rate… by half of what orhers were offering. Melissa clear and concise with information and extremely responsive and efficient during the entire process. 👍👍Thanks Melissa! …
Brandy Treat was truly an amazing representative for Inova. She was prompt on her responses and got me exactly the help I needed from the first minute we started the process. She was personable and friendly – not just a typical salesperson …
Brandy Treat made the transition very easy and was very communicative! Glad INOVA could get me such a better rate in a short amount of time. Looking forward to continued business and all the perks Brandy filled me in on. 10/10
Tiffany Parcell, was very nice. She explained everything to me in a way that I could understand. My only complaint is that underwriting needs to not change things in the middle of the game… …
Had the benefit of working with Melissa Southern to accomplish my refinance with INOVA. Not only was the process painless and easy my LO Melissa Southern provided first class service while remaining both professional and friendly to …
I recently completed the refinancing of my vehicle with INOVA FCU. Jason Billet handled the transaction. Jason was very prompt and professional in all aspects. I was in the retail auto business for 45 years mostly as an F&I Director or Gen. …
I worked with Brandy Treat. She was so involved. She was very knowledgeable. Brandy shows she really loves what she does. If she is not available, she follow back up very timely. She made my experience very simple & short. When Inova hired Brandy, they made a great pick.
Todd went way above and beyond to help us obtain our car loan. He was super quick and very knowledgeable. I had many questions and he answered EVERY question no matter how big or small they were. He checked on us after we bought our …
My experience was very easy and fast. Every time I called Tiffany Purcell she either answered or called me right back ASAP and was very helpful. She helped me save a lot of money and gave me a better rate and she was very polite and I would highly recommend. Tiffany Purcell to help you with your next loan
Great refinancing loans. If your loan rate is high like mine was. I strongly suggest this companyee. Got a low rate and a good deal on no payments for the first two months. The application process was fast and there refinancing …
Brandy is amazing! She got my refinance for auto done fast and explained everything so easy. Everything was done over email paperwork wise. The process was easy and fast too! I really enjoyed this experience and working with this credit union.
I’ve called and emailed a lot of different loan companies and INOVA has been so far the best in customer service! Amber Van Zyl went above and beyond in making sure that all I have asked was answered in a timely fashion and she kept me …
Just refinanced our 2nd car with INOVA and couldn’t be happier. Process was so easy and both reps that have helped us were great. I really appreciate the no payment for 60 days and the three options you get to choose from. Super straight …
I received a offer through the mail about refinancing my loan,I called and spoke with Mrs.Brandy Treat about this.She was able to offer a great rate and save me on monthly payments. She was very professional and helpful with the whole …
I received an offer from INOVA which significantly lowered my car note plus added coverage my previous lender didn’t. Within a week of applying, my car was refinanced at a much lowe rate and more affordable monthly payment. Thank you to …
I have to tell this gal Brandy was well informed to relay the best service she could provide. She had answers for all my question and continues to follow up with me to save me money. She needs a raise. She does her job well an very perky an …
I received something in the mail from INOVA Direct and decided to give them a call and refinance my automobile. My lending expert was Brandy Treat, she was very knowledgeable, polite, and very professional. She handled my situation very …
Jason Billet was incredible with helping me refinance my car with INOVA. He was patient and answered all of my questions that I had respectfully and thoroughly. We’re off to a great start and I hope that the continuous efforts from INOVA continue as I have seen quite a few negative reviews. So far so good!
Brandy Treat from INOVA Federal Credit Union was so helpful! She was very easy to work with, answered all my questions, and got us what we needed! She was able to refinance both mine and my husband’s vehicles for great rates! I couldn’t have asked for anyone better to help us! Thank you!
I recently refinanced my vehicle loan through INOVA and thought the experience was great. I worked with Brandy and she was pleasant on the phone in our initial conversation and very responsive and thorough throughout the entire process. And I was able to get a great rate and save some money!
I received an offer to refinance my auto in the mail. I thought I would just check it out. They were so friendly and easy to work with. They gave me a great rate and the process was simple and fast. No high pressure and gave me multiple options. I highly recommend them. Brandy Treat did a fabulous job.
Todd Roberts helped me get my car loan. Process was fast and easy. He explained everything in great detail and kept in constant communication with me
thoughout the process. Inova had the best interest rate around. If you need a …
Todd Roberts (loan officer) was amazing throughout my entire loan process. He was prompt, professional and courteous during all of our conversations. He most definitely went above and beyond! I’m so fortunate to have him as my banker and …
I have been an INOVA customer for a few years now. I personally love the service but recently I have been working with Todd Roberts on my vehicle loans. Todd has been such a great help his knowledge of the car market, his patience and …