Called for appointment at 11:10 AM got one for 11:30 AM . Staff is friendly and professional . Dr. very knowledgeable , caring and friendly . Had a very nice medical experience .
The whole process was easy. I had an animal bite which needed immediate attention. They handled it in a very professional at the same time extremely personable.
Met with a provider was told I would have a COVID test appointment and now cannot get ahold of anyone for details nor is there any information on my patient portal.
Elizaveta Delong was very profession, answered my questions efficiently and effectely and I was able to accomplish what I needed, during our online meeting.
I had to wait for 25 minutes for my call to be picked up but that is understandable. The person who I spoke with was helpful, patient, and informative.
I didn’t mind waiting 2.5 hours for care, but to wait that long and have the doctor say “take an ibuprofen and come back next week” is absurd. Not wanting to conduct further tests when I can’t hear out of one ear because “it is a time-consuming process and we’re closing soon” is absurd.
I did not get my Covid results on time like they said. It has been over 6 days and still waiting. Also did not post my results from my last test to the portal. This is very frustrating!!
Extremely knowledgeable, had additional recommendations regarding meds to help my condition. Would definitely recommend. I will follow up as needed. The staff was friendly as well.
Came in for a DOT physical, saw the doctor within 10 minutes of my appointment time and was out relatively quick! Doctor and staff were nice and friendly.
The staff was great and friendly, the doctor was able to really help me with a breathing issue and sending my prescription to my Pharmacy went thru without a hitch. I really like this location and wIll use in the future.
I am visiting and had no idea where to go. Googled
And went with this one as it was closest. Nice front office, clean and was treated very nicely. Did not have to wait long and the Dr was incredibly nice and not judgmental. Staff was wonderful.
Everyone from the front desk staff to the PA Alla Rozova were friendly and efficient. Everything was straight forward and paperless. My Rx was ready by the time I got to the pharmacy.
This place earned a 1 star because of the nurse who was helping me with a positive attitude the entire time.
I came in to get my physical exam done for work on Saturday. One of the …
the TeleMed process was professionally performed by a medical doctor who asked appropriate questions regarding causes, symptoms and purposes of the Covid-19 Test request before assigning the appropriate scheduled appointment and location. …
Very diasappointed with process and experience. I went through consultation and was told I would receive a text for Covid testing. It’s been hours since my consolation. I sent text message requests, sent emails and no response
Great experience on this place. Everything was so fast and clean. Super kind people ! I saw Doctor Stanley Ma, very nice and professional. I spent there only 30 minutes. No waiting time at all. Place is immaculate. And everyone is so nice!
Good service. Better than these other Covid-testing centers. I can’t even get tested at a minute clinic. Why can’t everybody just stay on the house? It’s the best way to prevent you from contacting Covid.
Dr Felix is awesome they took me right away and took very good care of me he’s very professional and they had me in and out quickly as a veteran I can recognize another veteran and sure enough when I asked Dr Felix if he was a veteran …
We had a little issue at first but, it ended up being a great experience. Everyone was very helpful and I really appreciated the doctor. She went above and beyond.
Very professional, and they were worried for me and Dr. Felix even did a flu testing on me to make sure I didn’t have the flu, but had the cold and prescribed me with some asthma medicine to help with my cold congestion. Will come back another time if needed for any sickness that I have.
Dr Ramandeep Kaur, MD seems to have the knowledge, experience and wisdom to treat old age clients. Gets right to it… never pushy. I have seen Dr Ramandeep three times now and am confident that I chose the right PCP.
I have come here frequently over the past 6 months. Appointments are easy to make online or by phone, usually available for same day visit. Dr. Kaur and the staff are friendly, helpful, attentive and knowledgeable. Yay!
I was unsure how it’d be but it wasn’t painful as I expected. They stuck a long swab into my nose and I ended up sneezing 3 times but I guess it was inevitable for me
No meaning for virtual appointment since nobody shows up at the time assigned and waited for 20min RT PCR advertised for travel clearance but reality is not available. Wasted time for nothing
Your website says book fir a Covid test, I did, I arrived only to be told an online virtual mtg screen needs to be done first, I waited 15 minutes past my appointment time, no one showed, got a call said I was cleared to make appointment, got another link to make an appointment, waste of my time
Poor telecommunication experience. Waited for 1 hour and 30+ minutes before being told I was dropped by the system after a half hour wait. Yes half an hour. For a medical consult operation on a digital platform, nonsensical and negative customer experience.
I had a telemedicine visit and the doctor on-call was very friendly and courteous. Her questions and answers were concise and clear and I was completely satisfied.
They made time for me–perfectly conveniently, and Dr. Stan Ma made the correct diagnosis and treatment. The staff is super friendly, and you can tell that they genuinely care about people. I want to go back just to say, hi!
The Gal doing the covid swab test was really rough and short with everyone. I took notice. Also the rapid test result are not rapid they claim within the hour. It’s been 6 for my results and no update.
Always takes care of their regular patients carefully. Gives you appointment in very short time. I am going there for last 4 years and will continue to do so. They are pretty knowledgeable and understanding.
A little confusing initially figuring out the scheduling, but once I text the number and someone got a hold of me it was much easier. Also a little delay with the virtual visit connecting, but I’d do it again if necessary
This clinic’s staff is incredible. Hands down the best service and care I have ever received at an urgent care… or any clinic for that matter. Thank you for making my visit so quick, informative, and enjoyable! I wish there were more clinics like yours out there!
I went in for a rapid results covid test and was told I would receive results by the end of the same day. Three days later I have not received the results. I have messaged via the portal and texted. I have called but no one will answer.
It was a very easy and pleasant experience. They helped me immediately and the doctor was fast, thorough and friendly. Nurse was great too. Front office employee was polite and helpful.
Very easy to get an appointment and when you do speak with someone whether it’s a doctor or anyone else they are very helpful and courteous. I’m not giving 5 stars due to how hard after you get an appointment it is to get through to their line.
Staff always very pleasant, thorough and Doctor truly cares. It’s refreshing to have a medical facilty not only try to make an appointment promptly but to also be pro-active. Thank you.
The staff and doctor at the location were pleasant to deal with.
However my experience after that was very poor. They showed complete lack of communication and responsibility; even after mentioning to them the time sensitive nature of my needs.
The Dr that helped me was wonderful.( I cannot remember her name)She was very thorough explaining everything to me. I am extremely satisfied with my appointment today. Thank you
Sue mclean
The doctor had very good Bed side manners! She was very patient and made me feel welcomed. Normally when I go to the doctors office I feel awkward and this time I didn’t.
Doctors and nurses were super friendly. The receptionist dealt with registration appropriately. Maybe, improves more transparency on costs. Either that, or, I don’t know how my insurance and American healthcare system works
I was told my telehealth visit would be a certain amount and would be covered through my insurance. I received 2 separate charges both higher than what I was told. I’ve been calling for over a week now to get this sorted but no one answers their phone.
Never answered my telemedicine call. Sat and waited 30 mins on the phone for nothing. Also they never answer at the front desk. I’ve called and left voicemails. One of my calls was answered and they immediately hung up. Kept sending my referrals and docs to the wrong locations.
It would help if you set expectations that the virtual appointment is a window and likely no one will be there at the stated time. Based on the scheduling and time slots, it appears like the appointments start on time and last 10 min.
I visited their office for a throat infection. The doctor(who was not friendly) did routine checkup and a strep test which came out to be negative. I recovered after a few days with the prescribed antibiotics. But later I found that my card …
Very easy to use and convenient. There was a slight delay from my scheduled time but they let me know so that was extremely helpful. Doctor was compassionate and very helpful.
The sign up process is a wreck! Every aspect was a battle, not a single task worked correctly. Until I got to the actual facility, which went smoothly, efficiently, and took very little time.
My doctor and assisting staff were excellent! I especially liked that the exam room is germ free and you could tell that everything had been cleaned as much as possible! You would never find a hospital that cared enough to make there …
It was really easy and anyone can use the service very quiet. I was able to find out slot for same day. The text msg feature is one of the best as I was getting detailed instructions via text msg so I don’t miss any step/instructions.
Booking a time slot on the Same day was easy. Waited half an hour for medical reviewer was frustrating because there is no IM function with Next Patient. The hot line is useless since it’s info only without an option to talk to a real …
They called me for a virtual consultation and said they would text me with my appointment information to get a rapid Covid test done for the next day. I never received a text with my appointment information. I also reached out to their phone number they provided if I have questions and they never answered me back. Terrible service.
Very confusing communication. Numerous emails just for one appointment, yet I cannot find where I am supposed to go for test. They requested video call just so that I can setup a COVID test appt. and, then, nobody showed up. Unbelievably confusing.
Excellent Urgent Care Find – Easy to find, helpful front desk & specialists staff, short wait time, & very efficient + professional doctor. Was able to prescribe immediate urgent pain prescription and schedule prompt follow-up. Will definitely be returning ^ recommending for for any urgent health care needs.
Waited 20 minutes and no one showed up or let me know they were running late. Made another appointment and NP was 20 minutes late. Tried texting and calling-no one responded or let me know that the provider was running behind
I was suppose to get my results back for the Covid test within 1-3 hours. No call, no text, no email to tell me my results. It’s been 20.5 hrs later still nothing.
Their instructions aren’t clear, the website states Rapid PCR Covid testing available however I’ve heard three different conflicting comments from the staff. 1) Virtual Appointment technician said there isn’t a rapid PCR test, only …
Didn’t know this was a private urgent care so there is no hospital network that it is tied to so that is something I’m not used to that when trying to have results from an xray sent to them when I could see it on my patient portal before …
I was potentially exposed to coronavirus. I had a 5 minute teledoc meeting on Friday, with the promise of a follow-up text message with details on how to get tested. The text message never came, so I called the number on the website. …
Website has VERY confusing information regarding Covid-19 testng. Times and locations are ALL wrong. And they’re very unresponsive to phone calls. Took 3-4 appointments to get anywhere, and i’m not even finished until tomorrow (fingers …
We went to Urgent Care for a same day Covid Test. We never received the results. Instead, we received multiple text and email requests for a review. It seems like getting a review was more important to them than getting us a result.
Im very happy I went to Instant Urgent Care for a DOT. The facility was a great place very clean very well maintained I was extremely appreciative of the health care staff’s overall helpfulness and patients with phone calls and just all …
One of the worst places to deal with for billing and payments. The doctor was great, but if you want billing nightmares, please feel free to go. It has been over 2 months and I’m still waiting for a billing statement or invoice so I can …
Came to have a rapid covid test. Told results in one hour. Five hours later now, and the weekend conference is now at risk. I am on the staff. My husband has attempted to get information with no result. We have no lab results. Rrrrr.
The stars I’m giving are only for the easy breezy televisit and the amazing staff who provided my COVID test. The problem starts when you have to wait for 5 days for COVID results. Yes- the stated timing is 3-5 days, however if the last two …
Booked a telemedicine appointment to schedule a COVID-19 test. I filled out their required insurance, identity, and credit card forms. I waited in the provided video call for 30 minutes and nobody ever showed up! …
The staffs are friendly, fast, and professionally. We will come back this place whenever we need the urgent care service, even there is another one closer to home.
Saw good reviews so I went. Pulled up to find graffiti on its building and was located between a 7-11 and liquor store—not to reassuring but shouldn’t judge a book by the cover. …
The video conference was initiated more promptly that I was expecting to occur, there were fewer questions asked of me than I anticipated taking place, and the individual I had my conference with arranged a very convenient time and location for me to have my appointment at. What’s not to like?
Waiting of 2hrs is uncalled for, especially appt for a 10sec swab. That’s ridiculous! Y’all need to improve in your process. Perhaps swab people as they come. Don’t know why we have to wait 2hrs just to get a 10sec nose swab. Duh!!!
Was kinda weird, having to wait in my car, to receive a phone call from the clinic, then later, have them call me again to tell me to come in. I guess that is the Covid norm … but otherwise, the test was quick, and just had to wait for my results later in the day.
I had my telehealth appointment at 10:40am today (8/19). At 3:33pm I get a text that my covid testing window was from 11-12pm earlier in the day and in Dublin instead of San Ramon. I race down to Dublin anyway just for them to be closed at 4pm.
The wait for my appointment felt longer than it actually was (20 min past) only because I had to stay logged on to the app with my camera open so that was the only negative comment about it. The doctor was very nice overall and treated me the same as a healthy person.
I haven’t over the years had a primary Dr. that I felt was the best fit for me.
On my last visit I clicked with my Dr. he seemed to be of the same health situation as me and extremely relatable. Very happy in his knowledge and candor. Will …
Video visit was ok. As always delayed due to large volume of patients which is understandable at this time. The video volume settings on the app was very low or feeble . I dint have my headphone handy so i had to use as a phone than a video chat with the doc. Disappointed with the app.
My provider was 20 minutes late for our appointment. Instead of a doctor, I was given a nurse practitioner. She spent maybe two minutes talking to me then ordered me a Covid-19 test per my request because I had been exposed to someone with …
There is a pandemic. I had a cold. Some of my family are immunocompromised. My doctor says I should get a Covid test, my insurance provider says it is fully paid for. I call Instant Urgent Care because I live a block away. They need me to …
Medical service was great, but their billing department is TERRIBLE. They over charged me in April by over $300 and I was told they would refund it. It’s now almost September and no refund. I’ve been calling them for months and no one ever …
The Dublin office is the worse after waiting an hour and half the lazy staff there came out took my information, never returned I went inside to ask how much longer and was told a few minutes, then the tech came outside to my car and said …
I never received an appointment after the video interview fir my Covid Test that I needed fir my trip. I received different log in info but not the real thing. I asked some questions texting to the number they have for questions but they were never returned.
The healthcare professional I spoke with was very helpful and understanding about my concerns. She listened to my questions patiently and answered them clearly. …
My family of 3 got tested back in July after being around someone who tested positive (thank God we were negative & that person recovered fully). And now testing again. Video conference went much smoother this second time around (July video …
Instant Urgent Care in Dublin is fantastic. They make it so easy to get an appt to be tested for Covid and they offer rapid test results as well! Scheduling an appt. was easy and the staff are very kind and knowledgeable. I would highly recommend this facility!
Health providers in the SR Clinic very comforting and friendly. But, Impossible to communicate directly with SR clinic by phone. Took 12 hours to get correct Rx. All the while my son getting sicker and sicker. I was disconnected 6 times in …
Quick service, kind providers. A little uncomfortable with how the interior of the building is taken care of. I get there’s only so much you can do about cracked counters and even old linoleum. But there was a juice straw wrapper on the …
They advertise covid rapid test and they do not!!!! I had an appointment at 9:10AM and hurried to get there and was disappointed. You have to do a video chat but that wasn’t working (no Lie). Then they told to go to Stevenscreek urgent care at 11AM. That was not so it was 12PM. They are not helping people at all!!!!
If there was a choice of minus stars I would dothat. My husband made a 9:00 appointment at the SanRamon CA location for a rapid COVID test as we were told we suddenly needed one to fly the next day to the Bahamas . Upon arriving we found …
I went to Instant Urgent Care on Monterey Hwy in Dan Jose and although they were short staffed, they apologized and did a great job getting my foot checked out. Very friendly, concerned, and great looking/talented staff and PA who waited on me!
I was very impressed with this Urgent Care as it was my first time coming, I didn’t know what to expect. The woman at the front desk greeted me as I came in and I was taken within 10 minutes of my scheduled appt. The Dr was very nice and gave me valuable information. I will definitely use this facility in the future!
My son seen at the Fairfield Location. Appt was made for an telemedicine appt due to COVOID-19 symptoms. The NP was late to the appt , then told to get tested outside of the location, called to inform the clinic that he was waiting …
Nicole is fantastic and so kind! She was great with both of my boys for their Covid test and was very patient with them. I couldn’t have asked for someone nicer!
It was very impressed with the care. My appointment was at 1:15 and I was called in on time. The receptionist was very friendly and even printed out the prescription form for me. The nurse was also very friendly and took good care of me. I also like Doctor Alla. She is great and full of very helpful information.
I was very pleased to find a staff that was helpful and friendly. There were patients everywhere, but they seemed to make me feel like I was the only one. Thank you for your quick and polite service
We were told to go to the Berkeley location and waited for 40 minutes until we learned from the people in the car ahead of us who had waited for over an hour that the site was closed and was told to go to San Ramon. After texting several …
I had a severe leg injury so I had to rush to Instant urgent care, and instead of being seen by the doctor “a physician assistant” had a look at my injury. I was assuming he is a doctor which was not right you need to inform the patient …
I was told after my virtual appointment that I would Get a follow up text with an actual appointment for a rapid Covid test. I never got one. I tried calling the number that was on the confirmation for my virtual appointment and there was …
Very confusing. Instructions are in no way clear on the process. I have a cold and want a covid test. They say they do rapid testing which is great since I need to work. They have a 2 step process to get a covid test. First step is a …
The process for Covid testing was really easy and if you get the virtual visit in the morning you can get tested and rapid test results same day. One thing was a little confusing but it was my first time. Could have made it clearer that you have to create a patient account on the Portal in order to get your results.
Needed a COVID Test for travel. Scheduling was simple, virtual visit was quick and painless, and my drive in test was performed comfortably without any delays. Recommend for sure if you need to get tested without all the fuss!
I live in Italy and came back to California to finally visit my family after more than a year and a half due to Covid. In order to travel back to Italy, it’s required to have a negative Covid test. Since I don’t have US health insurance …
Easy to make an appointment and virtual visit done timely. I scheduled COVID test for my kids. Instruction was texted to me immediately after virtual visit.
But the test time were not working for my children as they are in school. Even …
I went in when I cut my finger and had to Get stitches. I was prepared to be there for a long time, but i was very surprised to be in and out very quickly! Not much waiting time, and everyone was great! Both of my follow up appointments …
Great service, booking appointment was easy. Great thing is once I got there, they are very professional and the staff explained everything thoroughly. Thank you for your service!
The most unprofessional healthcare experience I have ever had. I came in regards to a lump in my abdomen and symptoms of acid reflux. I was checked in, paperwork filled out, bp/hr and oxygen all taken down. I am sitting in the exam room …
I had to wait a bit for someone to join the call but they have a tightly packed schedule of calls due to covid. The doctor was really nice, heard me out and helped me schedule an appointment for a test. Quick call, appreciate the work they’re doing!
After 8 hours, I’m still waiting for covid test results that were supposed to be available in “a couple of hours”. I had to be interviewed by a doctor to get the test. No one answers the phone or responds to my texts. The message service …
The response was very quick to get setup for my appointment and be seen virtually by the doctor. My only comment is the verbal response on when I should get my appointment for my test v when I get my actual appointment time should be more consistent. But I am still giving 5 stars.
Virtual call for what ? Who came up with that idea ? To get a Covid test it should be in person no waste of time. I waited 40 min for virtual tele call. I Could not get response from virtual so never got the appointment. Then got …
I was exposed to a positive case of Covid on a Sunday. Had a virtual appointment on the following Wednesday which is part of the process to secure the in person test. Not sure why but they assumed I wanted a rapid test. During the virtual …
Very good experience. The testing went very quickly just parked, told them I was there, then sit in the car. They call you to discuss the test and then bring a swab to your car. Very convenient, quick and easy.
My doctor gets a much higher rating but the administration is terrible. Takes them ages to bill and setting up an appointment with my specific doctor is very hard to do. Been trying to set up an appointment by calling & emailing for weeks …
I had a covid test. The procedure went well but the delivery of the result was disappointing and took until the next day for a rapid test. Instant Care had emailed me many emails about the appointment and even this survey. I was under the …
Get on the website and check constantly for appointments available. Provide information as requested while scheduling for an appointment at date and time. In and out quick. Definitely recommend anyone to go take the test. Results can have within hours on the same day after tested.
Signed up covid test at 9am. Arrived at 9am, the center was closed even though we were able to schedule a test. It wasn’t apparent if it would be open later, single google hours says it’s closed. Very unprofessional and a waste of time and gas.
Other than trying to figure out how they were doing things due to covid, and not being able get through on the phone because of high call volume, once I was in the door it was really quick compared to my previous experiences at various …
I had to wait about 15-20 minutes before someone saw me, but the medical person who saw me virtually was very attentive and thorough. I made a mistake in telling her the city closest to me while she was on line with me. I tried to call your …
I got tested here in Jan for covid-19, and it seemed more straightforward then. Harder to find the right option on the website, so I accident just signed up for an office visit. You changed that to a video consult then the test. So it …
My husband needed stitches on his hand. Hoping to avoid a long wait at the ER, we went to Instant Urgent Care closest to our house and were in and out in about an hour. Doctor was friendly and knowledgeable.
Made appointment for Covid test for travel. Arrived 6 minutes early and was told to wait outside for call. 20 minutes passed and no one calls. Went inside and receptionist asked me to get out. She doesn’t even explain how long the wait is …
Their website has caused me so much anxiety. I’ve only had bad experiences with this place, they don’t email results or call, their website is so beyond buggy Iv’e been timed out before the timer is up multiple times, and I’ve tried to book …
I had connectivity issues and the team was able to work with me to still receive a visit. That meant a lot to me because I was in pain and miserable.
The visit was well prepared, organized, and addressed my problems. …
I really like my doctor (Dr. Kaur) but the receptionists and service at Instant Urgent Care is abominable. They don’t pick up their phone or communicate well so it is almost impossible to have referrals sent to other doctors or get a timely …
Got myself and members of my family tested here for COVID. Very fast and efficient from check-in to testing. Results came back the same day (must look in the Patient Portal).
I scheduled for covid-19 test and it was as wrapped up as quickly as possible hassle-free. Though there are many bugs I encountered while booking a slot on the website. It would be great if they could be fixed as well.
Very professional and helpful. I scheduled my appt. on line and was given a link for a virtual visit with a provider who recommended being tested for COVID-19. I was then texted an appointment block of time. I was seen within 5 minutes of …
Great experience with the staff. Helpful and got things done as promised. When I had a glitch in the portal with getting a letter for travel one of the office staff made sure to follow up with me to make sure I received the replacement before she left for the day. Thank you!
Dr Julie Samora, was very kind considerate and not in any hurry when we asked her so many questions. She is very considerate, logical and easy to talk to. The clinic and the help is always very pleasant and surprisingly so easy to get in and be seen. Thanks Gio
Not happy with the front desk girl in how her customer care is. I used my waze app, it does not take you to the location because it’s a new urgent care, I lost 10 min trying to find it. To get there from work on my lunch hour to test, I …
I took the rapid test at 2pm, and it’s currently the next morning and still have not received my test result. I called and no one is picking up. I also tried to write a message and have not heard back either. The rapid test was $175, and I was suppose to receive my results within 2-4 hours.
They don’t care about you after the initial appointment. The provider I spoke with said they’d fax a lab slip to a testing site. I go to the site next day, no lab slip. I message the provider, call this location multiple times, absolutely …
This was the only place nearby offering rapid covid testing so we could attend a public event with my child not fully vaccinated yet. I appreciated that we could walk in, wait in a room, swab and walk out. It is not a fancy place but they filled the need and they were kind and efficient.
You have excellent staff at your new office at Hugo Terrace in Fremont. I was able to get tested showing my confirmation email although they could not initially find me in the system. Fast, efficient, friendly service. THANK YOU. …
The process was really easy. The doctor was proactive and I was able to get treatment and a covid test. She listened to my concerns and medical history and that was greatly appreciated. It was hard to get ahold of people to ask questions …
Had a virtual appointment at 920 am. Got on 5 minutes early, throughout waiting for 30 minutes i started texting the number to see where the doctor was at, someone finally texted me back at 950 telling me it was the “service.” (Even though …
I was forced to do a virtual appointment given my circumstances which is fine and understandable that’s not the issue. The Dr i was seen by was suppose to write me a note for my employer being that I’ve been off and she recommended I’d stay …
I’m giving this place 5 stars because the two people working here on Sunday, May 8th around 9-10am were so helpful and friendly. They went out of their way to help me and make sure I received the care I needed. I wish I would have gotten their names. We need more people like this working at these type of places.
Same day appointment and same day RT PCR covid -19test. Covered by Insurance!
– They were super nice and the waiting was just about 5 min.
– I have my consultation with the doctor over the phone. …
I would have given them 0 stars if that was possible.
I went there to get a PCR COVID-19 test, they took a rapid test instead. When I told them that my work required me to give them a PCR test, they told me that my …
On the first appointment, a Dr. didn’t show after waiting on the video call for 35 minutes. After 50 minutes they called me and accused me of missing the appointment because I wasn’t there when they finally arrived. They said they would …
Whole process for COVID 19 test was terrific. Went online to the website and scheduled a same day covid test (Check the availability of appointments early in the morning a lot of slots available). Went in, the staff were very friendly and …
Went there for covid test. Initially there was not any appointment available however few windows opened up during the day and I was able to book for the day. It took around 30 mins end to end upon reaching there. Staff was polite and went …
I went in for a COVID test and was very impressed with their professionalism. They were very well prepared and fast. Got my results in 30 minutes.
(They were negative 😊) …
Very fast process. I had my check in, phone call, and Covid test swab all under 15 minutes. My results uploaded onto my portal in under 2 hours. Would come back again! I made a same day appointment. So much better than waiting 1-2 hours at other places to get tested
Very quick and efficient getting my covid test done today! Very nice surprise for very little waiting😊
I am a regular patient at Urgent Care so everything was smooth. My results …
Took RT-PCR test for my travel and the process was very smooth. Excellent service by the employees and got the results within an hour. They emailed me the travel certificate and made sure I received it. 5 stars any day!!
I love going to Instant Urgent Care for our rapid covid-19 tests! The wait is never more than 5-10 minutes and that’s on a busy day. The staff is super friendly and the nurse is very gentle while swabbing the inside of our nose. We always …
The consulting physician was helpful and pleasant to speak with. The overall service could be improved. We waited online for 10 minutes after our scheduled appointment time for our Virtual Visit to start. As a follow-up, we were informed …
Darlene, was very professional, courteous, and friendly. Excellent service. Received results within an hour, along with printed copy. I will certainly use this clinic again. She made my day.
Amazing experience. Scheduled same day Covid test.comfortably waited outside to be called. Techs were friendly and efficient. Only waited 5 minutes for test after check in. Their text message method for adding insurance card is super …
I went for a COVID test recently and had an appointment that was right at opening time. Employee arrived a minute before opening time and was rushing to unlock the door, turn on the lights, turn on the computer and wait for computer to …
Great place to get a covid test! The gal working the front desk was professional, polite, helpful and friendly! I felt welcomed and supported. Results came back quickly too! Will definitely go there again.
I made an appointment to get a covid rapid test and was surprised at how fast I was able to book one online. In less than an hr, I showed up to the clinic and was in and out in under 10 minutes. I got my results in about an hr. The process …
Very efficient and convenient! I was able to get a same day covid test appointment covered by my insurance. The process for scheduling and submitting information online or by text is so easy an convenient. I tried calling first but the …
MA Eliza was friendly, accommodating, a good listener. Dr. Kaur was knowledgeable, kind & sensitive, and cared about not giving too many prescriptions. I didn’t feel rushed despite the nature of urgent care. I’ve had many bad experiences with doctors, and this visit was a welcome relief.
Elisa was extremely helpful. We were under time constraints which she was unaware of, but she made sure our needs were met. Very knowledgeable, very professional.
Went up for a follow up care on some testing I did and experiences with an anabiotic I never took which really helped my sinuses. My doctor checked my sinuses my ears my eyes and said that before my sinuses were pretty bad and from the …
We got COVID tested on Monday and were told that we would get the results by the end of the day. We didn’t receive any emails, texts, or phone calls for 2 entire days. The only way we were able to get the results were by going in to the …
I went in to have a covid test done for myself and my family. The staff working the desk, and administering the tests were both extremely friendly and helpful. They didn’t make me feel embarrassed or ashamed. They answered all of my …
Doctor was thorough. Got in at my appointment time but now having a hard time getting back in touch with the San Jose office regarding the antibiotic prescribed.
Doctor kaur and her staff are real friendly and professional. I’ve been a patient of Dr. Kaur for 5 years now. and I’m really satisfied with her care..
Completely unorganized! Waited a whole month for them to correct an error on MRI order..Phone calls are a min 15 min wait IF THAT! Multiple calls and multiple “scheduling errors” has led me to believe there are huge issues internally. Im …
I called due a work related injury. The receptionist put me on hold, but I started driving there while on hold. When I arrived I hung up and went inside, to see two young hispanic woman working on their nails. Nobody else was around. They told me they only do covid testing. They could have just told me that on the phone!!!
It was the most efficient urgent care facility that I have ever visited! The staff was very friendly and accommodating. Above and beyond experience at this facility. Highly recommended!
Had a great experience this morning getting a PCR that was required before my cruise vacation. Ramona at the desk was warm and helpful and Alyssa who did my test was also supportive, professional and gentle. I arrived early, was tested …
The two ladies at front desk were friendly, cheerful and professional. We were the first customers coming for corvid testing. We waited less than one hour and had the results. Great 👍👍 service. Thanks. …
I scheduled appointment on 06/25. front desk staff called me and requested to reschedule it to 06/27 as doctor is not available. Even on 06/27 when I’m on my way to clinic, got a call again to re-schedule. I’m not sure what does instant …
We came in for a scheduled Covid test so we could obtain travel documents. Aliza took very good care of all 4 of us. She was so very efficient and thorough with processing or paperwork. That is the best customer service we experienced in a very long time.
Provided insurance card, got a covid test, they state I never had insurance. My insurance stated I am covered and they never got a claim from Instant Urgent Care. They also mistyped the date wrong on the test date. This whole experience …
The website makes it very easy to schedule appointments and complete all of the required paperwork beforehand. Once I got to the clinic, it was a super fast process. I was out within 10 minutes of getting there for my COVID test. Plus, I …
I had a bad pain and went to Instant Urgent care at 5138 Monterey Highway, Suite G, San Jose on 12/6/2022. Dr. Ramandeep Kaur made an inspection and decided it’s Pilonidal Abscess. She issued an antibiotic prescription to my pharmacy, gave …
This clinic is undoubtedly the best urgert care facility (San Jose & Santa Clara facilities) I’ve ever been to. Special thanks to all the PA’s and doctors who tended to my wounds. 100% as good as walking into a fullblown ER. I was able to …
Terrible service. Paid $299 for 2 hrs rapid test and it’s been 6 hrs since I took it
On-time consultation. Quick and focused responses to patient questions. Very easy to set up and have the appointment.
The doctor was prompt, personable and professional. Easy appointment scheduling and timely availability too.
Very friendly, professional, and efficient staff and easy process for rapid test.
Wonderful affordable care.
Dr. Kaur and her PAs were outstanding. Friendly and timely service. Answerd all of my questions and prescribed a solution. Would highly recommend!
Great service. The nurse was very sweet and great with my 6 year old. I would recommend this place!
Very nice staff and fast service! I would recommend to anyone who needs a quick physical exam and does not have a primary care doctor.
Called for appointment at 11:10 AM got one for 11:30 AM . Staff is friendly and professional . Dr. very knowledgeable , caring and friendly . Had a very nice medical experience .
They don’t answer the phone. They don’t answer email. There is no way to contact them for web support. Would not visit this urgent care again.
The whole process was easy. I had an animal bite which needed immediate attention. They handled it in a very professional at the same time extremely personable.
Once connected our nurse was kind and helpful. She put my daughter at ease.
I have always received prompt, professional, and good car at Instant Urgent Care. The staff is caring, understanding and patient.
Excellent service and always Very quick and efficient. Wonderful staff!
The people at this urgent care are very welcoming and easy to talk to. They gave me great advice on how to take care of my injury.
Staff are very accommodating and my swab test was done immediately upon my arrival. Thanks a lot!
The check in and testing was fast and results were available as promised within couple of hours.
The whole staff including the Doctor makes me feel very comfortable. Very friendly and knowledgeable! Highly recommended even as a primary!
Testing was quick and easy however I still have not received my results that I was supposed to receive already. That’s why I give three stars.
It was very effective. You fill in all your information online and just show up at your scheduled time.
Went in for a covid test. The whole process was simple and fast. The staff was also friendly.
Timely service. Had some issues scheduling my appt but they followed up and I was able to get screened online. I would recommend.
Appointment was 15 min late. Have not received information I needed: the actual covid test appointment and its day/time and location.
Met with a provider was told I would have a COVID test appointment and now cannot get ahold of anyone for details nor is there any information on my patient portal.
Receptionist have a bad attitude, which is not friendly ,and not welcoming. Talk with a angry voice. I never com back here again.
Very efficient to schedule a virtual visit. Answering my questions, scheduling an appointment hassle free within minutes. Great service!
Elizaveta Delong was very profession, answered my questions efficiently and effectely and I was able to accomplish what I needed, during our online meeting.
Easy to get same day virtual apt and covid test next day. Little late to virtual call, but no matter!
I had to wait for 25 minutes for my call to be picked up but that is understandable. The person who I spoke with was helpful, patient, and informative.
Tia in Diblin was sweet fast and efficient .. made it so easy and made me feel safe .. she peovided all info for test results .. and was amazing !!
Easy to follow the setup instructions. Doctor was very helpful and found me a nearby pharmacy. Definitely plan to use this in the future.
I didn’t mind waiting 2.5 hours for care, but to wait that long and have the doctor say “take an ibuprofen and come back next week” is absurd. Not wanting to conduct further tests when I can’t hear out of one ear because “it is a time-consuming process and we’re closing soon” is absurd.
Nicole tested my family and I and she was great. She was friendly and hardworking. Great experience!!
Fast straight forward service. They had all the proper documents for my DL51. I was in and out in 40 minutes.
It’s been 4 days since I got my COVID test. We still have no results and zero communication from this place!
No staff can confirm what kind of test they are providing. I need a non antigen test to travel and the test result has to be within 72 hours.
This place was very dirty and slow. In fact there was a dead cockroach in the exam room….
Great customer service. Nurse was nice and very efficient
Very knowledgeable and great to speak with. Due to heavy volume they were about 1/2 hour late for appointment, but it was understandable.
In and out! Excellent friendly Care. I am very pleased!
I did not get my Covid results on time like they said. It has been over 6 days and still waiting. Also did not post my results from my last test to the portal. This is very frustrating!!
Extremely knowledgeable, had additional recommendations regarding meds to help my condition. Would definitely recommend. I will follow up as needed. The staff was friendly as well.
Came in for a DOT physical, saw the doctor within 10 minutes of my appointment time and was out relatively quick! Doctor and staff were nice and friendly.
The staff was great and friendly, the doctor was able to really help me with a breathing issue and sending my prescription to my Pharmacy went thru without a hitch. I really like this location and wIll use in the future.
I am visiting and had no idea where to go. Googled
And went with this one as it was closest. Nice front office, clean and was treated very nicely. Did not have to wait long and the Dr was incredibly nice and not judgmental. Staff was wonderful.
Everyone from the front desk staff to the PA Alla Rozova were friendly and efficient. Everything was straight forward and paperless. My Rx was ready by the time I got to the pharmacy.
I was able to quickly schedule a rapid Covid test for my daughter but have been unable to login to the portal to view her account.
Very good. Slight confusion with the virtual check-up and not getting assisted but two people called back right away and resolved the situation!
This place earned a 1 star because of the nurse who was helping me with a positive attitude the entire time.
I came in to get my physical exam done for work on Saturday. One of the …
Dr Kuar and has always been friendly understanding and explain situation, staff has been awesome
the TeleMed process was professionally performed by a medical doctor who asked appropriate questions regarding causes, symptoms and purposes of the Covid-19 Test request before assigning the appropriate scheduled appointment and location. …
Staff was very helpful and patient. The lady at the front desk went out of her way to assist me and my son. Thank you.
Great service from check in to check out!
Went today for a COVID test. I was in and out within 15 minutes! Both staff members I talked to were nice and helpful.
Everything went very smoothly. Liz took time to answer all my questions. I would certainly not hesitate to use them again for my healthcare.
Very nice ladies working the Rapid Co-Vid testing. Very fast and efficient. Treated me with such urgency and were extremely helpful. Thank you
Very diasappointed with process and experience. I went through consultation and was told I would receive a text for Covid testing. It’s been hours since my consolation. I sent text message requests, sent emails and no response
Met Melissa med. Assistant very kind, took goo care of me. Wrap the nee. As always Dr. Kaurr listened took care if me, thats why im still there. …
Great experience on this place. Everything was so fast and clean. Super kind people ! I saw Doctor Stanley Ma, very nice and professional. I spent there only 30 minutes. No waiting time at all. Place is immaculate. And everyone is so nice!
Good service. Better than these other Covid-testing centers. I can’t even get tested at a minute clinic. Why can’t everybody just stay on the house? It’s the best way to prevent you from contacting Covid.
Dr Felix is awesome they took me right away and took very good care of me he’s very professional and they had me in and out quickly as a veteran I can recognize another veteran and sure enough when I asked Dr Felix if he was a veteran …
In person visits are always great but telemedicine takes forever. I had to wait almost an hour to see my PCP.
We had a little issue at first but, it ended up being a great experience. Everyone was very helpful and I really appreciated the doctor. She went above and beyond.
Very professional, and they were worried for me and Dr. Felix even did a flu testing on me to make sure I didn’t have the flu, but had the cold and prescribed me with some asthma medicine to help with my cold congestion. Will come back another time if needed for any sickness that I have.
I truly appreciate the help my appointment interviewer provided. I will certainly recommend Instant Urgent Care to those in need..
Dr Ramandeep Kaur, MD seems to have the knowledge, experience and wisdom to treat old age clients. Gets right to it… never pushy. I have seen Dr Ramandeep three times now and am confident that I chose the right PCP.
I went for a rapid antigen Covid test and everything was pretty smooth. I only waited for about 5 minutes.
We had an easy experience getting our Covid test. Staff was friendly and professional! I highly recommend this place!
I have come here frequently over the past 6 months. Appointments are easy to make online or by phone, usually available for same day visit. Dr. Kaur and the staff are friendly, helpful, attentive and knowledgeable. Yay!
I was unsure how it’d be but it wasn’t painful as I expected. They stuck a long swab into my nose and I ended up sneezing 3 times but I guess it was inevitable for me
No meaning for virtual appointment since nobody shows up at the time assigned and waited for 20min RT PCR advertised for travel clearance but reality is not available. Wasted time for nothing
Your website says book fir a Covid test, I did, I arrived only to be told an online virtual mtg screen needs to be done first, I waited 15 minutes past my appointment time, no one showed, got a call said I was cleared to make appointment, got another link to make an appointment, waste of my time
Poor telecommunication experience. Waited for 1 hour and 30+ minutes before being told I was dropped by the system after a half hour wait. Yes half an hour. For a medical consult operation on a digital platform, nonsensical and negative customer experience.
I had a telemedicine visit and the doctor on-call was very friendly and courteous. Her questions and answers were concise and clear and I was completely satisfied.
They made time for me–perfectly conveniently, and Dr. Stan Ma made the correct diagnosis and treatment. The staff is super friendly, and you can tell that they genuinely care about people. I want to go back just to say, hi!
Great compassionate service. They were able ro get me in and out quickly. Followed up on my care and answered all my questions and concerns
The Gal doing the covid swab test was really rough and short with everyone. I took notice. Also the rapid test result are not rapid they claim within the hour. It’s been 6 for my results and no update.
Always takes care of their regular patients carefully. Gives you appointment in very short time. I am going there for last 4 years and will continue to do so. They are pretty knowledgeable and understanding.
booked PCR testing, in and out in 15 minutes and result in 1 hours. Super easy and efficient. saved the day.
A little confusing initially figuring out the scheduling, but once I text the number and someone got a hold of me it was much easier. Also a little delay with the virtual visit connecting, but I’d do it again if necessary
very friendly staff. did not mind the wait as the lady up front was on her own so she has only two hands. overall very pleased.
This clinic’s staff is incredible. Hands down the best service and care I have ever received at an urgent care… or any clinic for that matter. Thank you for making my visit so quick, informative, and enjoyable! I wish there were more clinics like yours out there!
Amazing experience staff are kind friendly
The receptionist was super helpful and was able to accommodate our whole family with rapid testing. We appreciate the staff. Thank you
Apathetic staff.
Advice from the PA: ‘ ice and heat do NOT help reduce swelling’. …
I went in for a rapid results covid test and was told I would receive results by the end of the same day. Three days later I have not received the results. I have messaged via the portal and texted. I have called but no one will answer.
It was a very easy and pleasant experience. They helped me immediately and the doctor was fast, thorough and friendly. Nurse was great too. Front office employee was polite and helpful.
Not a great experience, it has been 6 days since I gave a sample for covid RT-PCR and I haven’t heard back from them.
Very easy to get an appointment and when you do speak with someone whether it’s a doctor or anyone else they are very helpful and courteous. I’m not giving 5 stars due to how hard after you get an appointment it is to get through to their line.
Staff always very pleasant, thorough and Doctor truly cares. It’s refreshing to have a medical facilty not only try to make an appointment promptly but to also be pro-active. Thank you.
Nice staff. Doctor was great
The staff and doctor at the location were pleasant to deal with.
However my experience after that was very poor. They showed complete lack of communication and responsibility; even after mentioning to them the time sensitive nature of my needs.
The Dr that helped me was wonderful.( I cannot remember her name)She was very thorough explaining everything to me. I am extremely satisfied with my appointment today. Thank you
Sue mclean
Great. My appointment was on time. It’s always very good.Thanks
The doctor had very good Bed side manners! She was very patient and made me feel welcomed. Normally when I go to the doctors office I feel awkward and this time I didn’t.
Doctors and nurses were super friendly. The receptionist dealt with registration appropriately. Maybe, improves more transparency on costs. Either that, or, I don’t know how my insurance and American healthcare system works
Let me start out with the good things: check in desk was fast, MA’s were friendly and hospitable. …
I was told my telehealth visit would be a certain amount and would be covered through my insurance. I received 2 separate charges both higher than what I was told. I’ve been calling for over a week now to get this sorted but no one answers their phone.
Never answered my telemedicine call. Sat and waited 30 mins on the phone for nothing. Also they never answer at the front desk. I’ve called and left voicemails. One of my calls was answered and they immediately hung up. Kept sending my referrals and docs to the wrong locations.
It would help if you set expectations that the virtual appointment is a window and likely no one will be there at the stated time. Based on the scheduling and time slots, it appears like the appointments start on time and last 10 min.
I visited their office for a throat infection. The doctor(who was not friendly) did routine checkup and a strep test which came out to be negative. I recovered after a few days with the prescribed antibiotics. But later I found that my card …
Very easy to use and convenient. There was a slight delay from my scheduled time but they let me know so that was extremely helpful. Doctor was compassionate and very helpful.
The sign up process is a wreck! Every aspect was a battle, not a single task worked correctly. Until I got to the actual facility, which went smoothly, efficiently, and took very little time.
My doctor and assisting staff were excellent! I especially liked that the exam room is germ free and you could tell that everything had been cleaned as much as possible! You would never find a hospital that cared enough to make there …
It was really easy and anyone can use the service very quiet. I was able to find out slot for same day. The text msg feature is one of the best as I was getting detailed instructions via text msg so I don’t miss any step/instructions.
Had 2 visits to this place and here’s my take,
– Dr. Kaur is very professional and handles your visit with care. …
Fast results for travel related PCR-RT test
Booking a time slot on the Same day was easy. Waited half an hour for medical reviewer was frustrating because there is no IM function with Next Patient. The hot line is useless since it’s info only without an option to talk to a real …
They were covid conscious using covid protocol. Staff was efficient and friendly. We had a short wait in our vehicle and the test took no time at all.
Super professional! I absolutely love Instant Urgent Care! Thank you so much!
They called me for a virtual consultation and said they would text me with my appointment information to get a rapid Covid test done for the next day. I never received a text with my appointment information. I also reached out to their phone number they provided if I have questions and they never answered me back. Terrible service.
Very confusing communication. Numerous emails just for one appointment, yet I cannot find where I am supposed to go for test. They requested video call just so that I can setup a COVID test appt. and, then, nobody showed up. Unbelievably confusing.
Excellent Urgent Care Find – Easy to find, helpful front desk & specialists staff, short wait time, & very efficient + professional doctor. Was able to prescribe immediate urgent pain prescription and schedule prompt follow-up. Will definitely be returning ^ recommending for for any urgent health care needs.
Waited 20 minutes and no one showed up or let me know they were running late. Made another appointment and NP was 20 minutes late. Tried texting and calling-no one responded or let me know that the provider was running behind
I was suppose to get my results back for the Covid test within 1-3 hours. No call, no text, no email to tell me my results. It’s been 20.5 hrs later still nothing.
Their instructions aren’t clear, the website states Rapid PCR Covid testing available however I’ve heard three different conflicting comments from the staff. 1) Virtual Appointment technician said there isn’t a rapid PCR test, only …
Didn’t know this was a private urgent care so there is no hospital network that it is tied to so that is something I’m not used to that when trying to have results from an xray sent to them when I could see it on my patient portal before …
I was potentially exposed to coronavirus. I had a 5 minute teledoc meeting on Friday, with the promise of a follow-up text message with details on how to get tested. The text message never came, so I called the number on the website. …
Website has VERY confusing information regarding Covid-19 testng. Times and locations are ALL wrong. And they’re very unresponsive to phone calls. Took 3-4 appointments to get anywhere, and i’m not even finished until tomorrow (fingers …
We went to Urgent Care for a same day Covid Test. We never received the results. Instead, we received multiple text and email requests for a review. It seems like getting a review was more important to them than getting us a result.
Im very happy I went to Instant Urgent Care for a DOT. The facility was a great place very clean very well maintained I was extremely appreciative of the health care staff’s overall helpfulness and patients with phone calls and just all …
One of the worst places to deal with for billing and payments. The doctor was great, but if you want billing nightmares, please feel free to go. It has been over 2 months and I’m still waiting for a billing statement or invoice so I can …
Came to have a rapid covid test. Told results in one hour. Five hours later now, and the weekend conference is now at risk. I am on the staff. My husband has attempted to get information with no result. We have no lab results. Rrrrr.
The stars I’m giving are only for the easy breezy televisit and the amazing staff who provided my COVID test. The problem starts when you have to wait for 5 days for COVID results. Yes- the stated timing is 3-5 days, however if the last two …
Easy and convenient. Took COVID test, with a promise of results posted before 6pm. Unfortunately nothing received by 6. Sent message, no reply 🤷🏾♂️ …
Booked a telemedicine appointment to schedule a COVID-19 test. I filled out their required insurance, identity, and credit card forms. I waited in the provided video call for 30 minutes and nobody ever showed up! …
The staffs are friendly, fast, and professionally. We will come back this place whenever we need the urgent care service, even there is another one closer to home.
Saw good reviews so I went. Pulled up to find graffiti on its building and was located between a 7-11 and liquor store—not to reassuring but shouldn’t judge a book by the cover. …
The video conference was initiated more promptly that I was expecting to occur, there were fewer questions asked of me than I anticipated taking place, and the individual I had my conference with arranged a very convenient time and location for me to have my appointment at. What’s not to like?
Waiting of 2hrs is uncalled for, especially appt for a 10sec swab. That’s ridiculous! Y’all need to improve in your process. Perhaps swab people as they come. Don’t know why we have to wait 2hrs just to get a 10sec nose swab. Duh!!!
Was kinda weird, having to wait in my car, to receive a phone call from the clinic, then later, have them call me again to tell me to come in. I guess that is the Covid norm … but otherwise, the test was quick, and just had to wait for my results later in the day.
I had my telehealth appointment at 10:40am today (8/19). At 3:33pm I get a text that my covid testing window was from 11-12pm earlier in the day and in Dublin instead of San Ramon. I race down to Dublin anyway just for them to be closed at 4pm.
The wait for my appointment felt longer than it actually was (20 min past) only because I had to stay logged on to the app with my camera open so that was the only negative comment about it. The doctor was very nice overall and treated me the same as a healthy person.
I haven’t over the years had a primary Dr. that I felt was the best fit for me.
On my last visit I clicked with my Dr. he seemed to be of the same health situation as me and extremely relatable. Very happy in his knowledge and candor. Will …
Video visit was ok. As always delayed due to large volume of patients which is understandable at this time. The video volume settings on the app was very low or feeble . I dint have my headphone handy so i had to use as a phone than a video chat with the doc. Disappointed with the app.
My provider was 20 minutes late for our appointment. Instead of a doctor, I was given a nurse practitioner. She spent maybe two minutes talking to me then ordered me a Covid-19 test per my request because I had been exposed to someone with …
There is a pandemic. I had a cold. Some of my family are immunocompromised. My doctor says I should get a Covid test, my insurance provider says it is fully paid for. I call Instant Urgent Care because I live a block away. They need me to …
Everyone at this location is always very friendly and helpful.
Medical service was great, but their billing department is TERRIBLE. They over charged me in April by over $300 and I was told they would refund it. It’s now almost September and no refund. I’ve been calling them for months and no one ever …
The entire process was quick and efficient. I received my PCR test results in 24 hours!
The Dublin office is the worse after waiting an hour and half the lazy staff there came out took my information, never returned I went inside to ask how much longer and was told a few minutes, then the tech came outside to my car and said …
I never received an appointment after the video interview fir my Covid Test that I needed fir my trip. I received different log in info but not the real thing. I asked some questions texting to the number they have for questions but they were never returned.
The healthcare professional I spoke with was very helpful and understanding about my concerns. She listened to my questions patiently and answered them clearly. …
My family of 3 got tested back in July after being around someone who tested positive (thank God we were negative & that person recovered fully). And now testing again. Video conference went much smoother this second time around (July video …
Instant Urgent Care in Dublin is fantastic. They make it so easy to get an appt to be tested for Covid and they offer rapid test results as well! Scheduling an appt. was easy and the staff are very kind and knowledgeable. I would highly recommend this facility!
The one doctor I trust no longer seems to attend, which is fine, but the rest of the staff was VERY unhelpful. …
Health providers in the SR Clinic very comforting and friendly. But, Impossible to communicate directly with SR clinic by phone. Took 12 hours to get correct Rx. All the while my son getting sicker and sicker. I was disconnected 6 times in …
Quick service, kind providers. A little uncomfortable with how the interior of the building is taken care of. I get there’s only so much you can do about cracked counters and even old linoleum. But there was a juice straw wrapper on the …
They advertise covid rapid test and they do not!!!! I had an appointment at 9:10AM and hurried to get there and was disappointed. You have to do a video chat but that wasn’t working (no Lie). Then they told to go to Stevenscreek urgent care at 11AM. That was not so it was 12PM. They are not helping people at all!!!!
The ladies there were awesome! I will forever be grateful for their patience and understanding for me and my situation. Thank you so much!
If there was a choice of minus stars I would dothat. My husband made a 9:00 appointment at the SanRamon CA location for a rapid COVID test as we were told we suddenly needed one to fly the next day to the Bahamas . Upon arriving we found …
I went to Instant Urgent Care on Monterey Hwy in Dan Jose and although they were short staffed, they apologized and did a great job getting my foot checked out. Very friendly, concerned, and great looking/talented staff and PA who waited on me!
I was very impressed with this Urgent Care as it was my first time coming, I didn’t know what to expect. The woman at the front desk greeted me as I came in and I was taken within 10 minutes of my scheduled appt. The Dr was very nice and gave me valuable information. I will definitely use this facility in the future!
The staff is exceptionally nice and engaging.
She was operating the entire office alone. Great job Elissa
My son seen at the Fairfield Location. Appt was made for an telemedicine appt due to COVOID-19 symptoms. The NP was late to the appt , then told to get tested outside of the location, called to inform the clinic that he was waiting …
Nicole is fantastic and so kind! She was great with both of my boys for their Covid test and was very patient with them. I couldn’t have asked for someone nicer!
It was very impressed with the care. My appointment was at 1:15 and I was called in on time. The receptionist was very friendly and even printed out the prescription form for me. The nurse was also very friendly and took good care of me. I also like Doctor Alla. She is great and full of very helpful information.
I was very pleased to find a staff that was helpful and friendly. There were patients everywhere, but they seemed to make me feel like I was the only one. Thank you for your quick and polite service
Staff members are very friendly. Appointments easy to schedule and no wait time issues. Thank u instant urgent care!
We were told to go to the Berkeley location and waited for 40 minutes until we learned from the people in the car ahead of us who had waited for over an hour that the site was closed and was told to go to San Ramon. After texting several …
I had a severe leg injury so I had to rush to Instant urgent care, and instead of being seen by the doctor “a physician assistant” had a look at my injury. I was assuming he is a doctor which was not right you need to inform the patient …
I was told after my virtual appointment that I would Get a follow up text with an actual appointment for a rapid Covid test. I never got one. I tried calling the number that was on the confirmation for my virtual appointment and there was …
Very confusing. Instructions are in no way clear on the process. I have a cold and want a covid test. They say they do rapid testing which is great since I need to work. They have a 2 step process to get a covid test. First step is a …
The process for Covid testing was really easy and if you get the virtual visit in the morning you can get tested and rapid test results same day. One thing was a little confusing but it was my first time. Could have made it clearer that you have to create a patient account on the Portal in order to get your results.
Needed a COVID Test for travel. Scheduling was simple, virtual visit was quick and painless, and my drive in test was performed comfortably without any delays. Recommend for sure if you need to get tested without all the fuss!
I live in Italy and came back to California to finally visit my family after more than a year and a half due to Covid. In order to travel back to Italy, it’s required to have a negative Covid test. Since I don’t have US health insurance …
The web set up and pre-test rigermurall was more complex than I thought it would be. …
Easy to make an appointment and virtual visit done timely. I scheduled COVID test for my kids. Instruction was texted to me immediately after virtual visit.
But the test time were not working for my children as they are in school. Even …
I went in when I cut my finger and had to Get stitches. I was prepared to be there for a long time, but i was very surprised to be in and out very quickly! Not much waiting time, and everyone was great! Both of my follow up appointments …
Great service, booking appointment was easy. Great thing is once I got there, they are very professional and the staff explained everything thoroughly. Thank you for your service!
The most unprofessional healthcare experience I have ever had. I came in regards to a lump in my abdomen and symptoms of acid reflux. I was checked in, paperwork filled out, bp/hr and oxygen all taken down. I am sitting in the exam room …
I had to wait a bit for someone to join the call but they have a tightly packed schedule of calls due to covid. The doctor was really nice, heard me out and helped me schedule an appointment for a test. Quick call, appreciate the work they’re doing!
After 8 hours, I’m still waiting for covid test results that were supposed to be available in “a couple of hours”. I had to be interviewed by a doctor to get the test. No one answers the phone or responds to my texts. The message service …
The response was very quick to get setup for my appointment and be seen virtually by the doctor. My only comment is the verbal response on when I should get my appointment for my test v when I get my actual appointment time should be more consistent. But I am still giving 5 stars.
Virtual call for what ? Who came up with that idea ? To get a Covid test it should be in person no waste of time. I waited 40 min for virtual tele call. I Could not get response from virtual so never got the appointment. Then got …
I was exposed to a positive case of Covid on a Sunday. Had a virtual appointment on the following Wednesday which is part of the process to secure the in person test. Not sure why but they assumed I wanted a rapid test. During the virtual …
Very good experience. The testing went very quickly just parked, told them I was there, then sit in the car. They call you to discuss the test and then bring a swab to your car. Very convenient, quick and easy.
My doctor gets a much higher rating but the administration is terrible. Takes them ages to bill and setting up an appointment with my specific doctor is very hard to do. Been trying to set up an appointment by calling & emailing for weeks …
I had a covid test. The procedure went well but the delivery of the result was disappointing and took until the next day for a rapid test. Instant Care had emailed me many emails about the appointment and even this survey. I was under the …
CANNOT GET A HOLD OF ANYONE.
I am trying to schedule a covid rapid test. Before getting one scheduled, you …
Get on the website and check constantly for appointments available. Provide information as requested while scheduling for an appointment at date and time. In and out quick. Definitely recommend anyone to go take the test. Results can have within hours on the same day after tested.
Signed up covid test at 9am. Arrived at 9am, the center was closed even though we were able to schedule a test. It wasn’t apparent if it would be open later, single google hours says it’s closed. Very unprofessional and a waste of time and gas.
Other than trying to figure out how they were doing things due to covid, and not being able get through on the phone because of high call volume, once I was in the door it was really quick compared to my previous experiences at various …
I had to wait about 15-20 minutes before someone saw me, but the medical person who saw me virtually was very attentive and thorough. I made a mistake in telling her the city closest to me while she was on line with me. I tried to call your …
I got tested here in Jan for covid-19, and it seemed more straightforward then. Harder to find the right option on the website, so I accident just signed up for an office visit. You changed that to a video consult then the test. So it …
My husband needed stitches on his hand. Hoping to avoid a long wait at the ER, we went to Instant Urgent Care closest to our house and were in and out in about an hour. Doctor was friendly and knowledgeable.
Made appointment for Covid test for travel. Arrived 6 minutes early and was told to wait outside for call. 20 minutes passed and no one calls. Went inside and receptionist asked me to get out. She doesn’t even explain how long the wait is …
Their website has caused me so much anxiety. I’ve only had bad experiences with this place, they don’t email results or call, their website is so beyond buggy Iv’e been timed out before the timer is up multiple times, and I’ve tried to book …
I had connectivity issues and the team was able to work with me to still receive a visit. That meant a lot to me because I was in pain and miserable.
The visit was well prepared, organized, and addressed my problems. …
I really like my doctor (Dr. Kaur) but the receptionists and service at Instant Urgent Care is abominable. They don’t pick up their phone or communicate well so it is almost impossible to have referrals sent to other doctors or get a timely …
Got myself and members of my family tested here for COVID. Very fast and efficient from check-in to testing. Results came back the same day (must look in the Patient Portal).
I scheduled for covid-19 test and it was as wrapped up as quickly as possible hassle-free. Though there are many bugs I encountered while booking a slot on the website. It would be great if they could be fixed as well.
Very professional and helpful. I scheduled my appt. on line and was given a link for a virtual visit with a provider who recommended being tested for COVID-19. I was then texted an appointment block of time. I was seen within 5 minutes of …
Great experience with the staff. Helpful and got things done as promised. When I had a glitch in the portal with getting a letter for travel one of the office staff made sure to follow up with me to make sure I received the replacement before she left for the day. Thank you!
Dr Julie Samora, was very kind considerate and not in any hurry when we asked her so many questions. She is very considerate, logical and easy to talk to. The clinic and the help is always very pleasant and surprisingly so easy to get in and be seen. Thanks Gio
Not happy with the front desk girl in how her customer care is. I used my waze app, it does not take you to the location because it’s a new urgent care, I lost 10 min trying to find it. To get there from work on my lunch hour to test, I …
Dr. Kaur and the staff here provide a high level of care and support at this office.
Receptionist was very helpful and knowledgeable about the covid questions. Awesome employee
Thank you for visiting at urgent care today
I appreciate with Doctor and nurse desk services!
I took the rapid test at 2pm, and it’s currently the next morning and still have not received my test result. I called and no one is picking up. I also tried to write a message and have not heard back either. The rapid test was $175, and I was suppose to receive my results within 2-4 hours.
They don’t care about you after the initial appointment. The provider I spoke with said they’d fax a lab slip to a testing site. I go to the site next day, no lab slip. I message the provider, call this location multiple times, absolutely …
Went here for a Covid test and they were quick and efficient. I was in and out in 5 minutes and got my results within two hours of being tested.
Very clean facility. Receptionist was very attentive and helpful. In and out in 5mins.
This was the only place nearby offering rapid covid testing so we could attend a public event with my child not fully vaccinated yet. I appreciated that we could walk in, wait in a room, swab and walk out. It is not a fancy place but they filled the need and they were kind and efficient.
You have excellent staff at your new office at Hugo Terrace in Fremont. I was able to get tested showing my confirmation email although they could not initially find me in the system. Fast, efficient, friendly service. THANK YOU. …
The process was really easy. The doctor was proactive and I was able to get treatment and a covid test. She listened to my concerns and medical history and that was greatly appreciated. It was hard to get ahold of people to ask questions …
Had a virtual appointment at 920 am. Got on 5 minutes early, throughout waiting for 30 minutes i started texting the number to see where the doctor was at, someone finally texted me back at 950 telling me it was the “service.” (Even though …
I was forced to do a virtual appointment given my circumstances which is fine and understandable that’s not the issue. The Dr i was seen by was suppose to write me a note for my employer being that I’ve been off and she recommended I’d stay …
I’m giving this place 5 stars because the two people working here on Sunday, May 8th around 9-10am were so helpful and friendly. They went out of their way to help me and make sure I received the care I needed. I wish I would have gotten their names. We need more people like this working at these type of places.
Same day appointment and same day RT PCR covid -19test. Covered by Insurance!
– They were super nice and the waiting was just about 5 min.
– I have my consultation with the doctor over the phone. …
I would have given them 0 stars if that was possible.
I went there to get a PCR COVID-19 test, they took a rapid test instead. When I told them that my work required me to give them a PCR test, they told me that my …
On the first appointment, a Dr. didn’t show after waiting on the video call for 35 minutes. After 50 minutes they called me and accused me of missing the appointment because I wasn’t there when they finally arrived. They said they would …
I booked the Covid-19 NAAT test for travel this morning and got the result within 2~3 hours. The staff are very friendly and motivated.
The staff are courteous, efficient, and very well trained. They get you in and out. They are very professional and are concerned about your health.
Whole process for COVID 19 test was terrific. Went online to the website and scheduled a same day covid test (Check the availability of appointments early in the morning a lot of slots available). Went in, the staff were very friendly and …
Went there for covid test. Initially there was not any appointment available however few windows opened up during the day and I was able to book for the day. It took around 30 mins end to end upon reaching there. Staff was polite and went …
I went in for a COVID test and was very impressed with their professionalism. They were very well prepared and fast. Got my results in 30 minutes.
(They were negative 😊) …
Very fast process. I had my check in, phone call, and Covid test swab all under 15 minutes. My results uploaded onto my portal in under 2 hours. Would come back again! I made a same day appointment. So much better than waiting 1-2 hours at other places to get tested
Very quick and efficient getting my covid test done today! Very nice surprise for very little waiting😊
I am a regular patient at Urgent Care so everything was smooth. My results …
Took RT-PCR test for my travel and the process was very smooth. Excellent service by the employees and got the results within an hour. They emailed me the travel certificate and made sure I received it. 5 stars any day!!
Aliza was awesome to work with – very professional and expedient! Thank you Instant Urgent Care and Aliza!!
I love going to Instant Urgent Care for our rapid covid-19 tests! The wait is never more than 5-10 minutes and that’s on a busy day. The staff is super friendly and the nurse is very gentle while swabbing the inside of our nose. We always …
The consulting physician was helpful and pleasant to speak with. The overall service could be improved. We waited online for 10 minutes after our scheduled appointment time for our Virtual Visit to start. As a follow-up, we were informed …
Darlene, was very professional, courteous, and friendly. Excellent service. Received results within an hour, along with printed copy. I will certainly use this clinic again. She made my day.
Amazing experience. Scheduled same day Covid test.comfortably waited outside to be called. Techs were friendly and efficient. Only waited 5 minutes for test after check in. Their text message method for adding insurance card is super …
I went for a COVID test recently and had an appointment that was right at opening time. Employee arrived a minute before opening time and was rushing to unlock the door, turn on the lights, turn on the computer and wait for computer to …
Great place to get a covid test! The gal working the front desk was professional, polite, helpful and friendly! I felt welcomed and supported. Results came back quickly too! Will definitely go there again.
I made an appointment to get a covid rapid test and was surprised at how fast I was able to book one online. In less than an hr, I showed up to the clinic and was in and out in under 10 minutes. I got my results in about an hr. The process …
Very efficient and convenient! I was able to get a same day covid test appointment covered by my insurance. The process for scheduling and submitting information online or by text is so easy an convenient. I tried calling first but the …
I went in for a rapid test for COVID. They did a full checkup and then the rapid test. The wait time was minimal.
MA Eliza was friendly, accommodating, a good listener. Dr. Kaur was knowledgeable, kind & sensitive, and cared about not giving too many prescriptions. I didn’t feel rushed despite the nature of urgent care. I’ve had many bad experiences with doctors, and this visit was a welcome relief.
I didn’t even have an appointment and they pulled me right in tested me and got me out within 15 – 20 minutes great service.
Elisa was extremely helpful. We were under time constraints which she was unaware of, but she made sure our needs were met. Very knowledgeable, very professional.
got an appointment. got tested. got results. no one was rude. that’s all I need
Went up for a follow up care on some testing I did and experiences with an anabiotic I never took which really helped my sinuses. My doctor checked my sinuses my ears my eyes and said that before my sinuses were pretty bad and from the …
We got COVID tested on Monday and were told that we would get the results by the end of the day. We didn’t receive any emails, texts, or phone calls for 2 entire days. The only way we were able to get the results were by going in to the …
I went in to have a covid test done for myself and my family. The staff working the desk, and administering the tests were both extremely friendly and helpful. They didn’t make me feel embarrassed or ashamed. They answered all of my …
Doctor was thorough. Got in at my appointment time but now having a hard time getting back in touch with the San Jose office regarding the antibiotic prescribed.
Doctor kaur and her staff are real friendly and professional. I’ve been a patient of Dr. Kaur for 5 years now. and I’m really satisfied with her care..
Completely unorganized! Waited a whole month for them to correct an error on MRI order..Phone calls are a min 15 min wait IF THAT! Multiple calls and multiple “scheduling errors” has led me to believe there are huge issues internally. Im …
I called due a work related injury. The receptionist put me on hold, but I started driving there while on hold. When I arrived I hung up and went inside, to see two young hispanic woman working on their nails. Nobody else was around. They told me they only do covid testing. They could have just told me that on the phone!!!
It was the most efficient urgent care facility that I have ever visited! The staff was very friendly and accommodating. Above and beyond experience at this facility. Highly recommended!
Had a great experience this morning getting a PCR that was required before my cruise vacation. Ramona at the desk was warm and helpful and Alyssa who did my test was also supportive, professional and gentle. I arrived early, was tested …
The two ladies at front desk were friendly, cheerful and professional. We were the first customers coming for corvid testing. We waited less than one hour and had the results. Great 👍👍 service. Thanks. …
I scheduled appointment on 06/25. front desk staff called me and requested to reschedule it to 06/27 as doctor is not available. Even on 06/27 when I’m on my way to clinic, got a call again to re-schedule. I’m not sure what does instant …
We came in for a scheduled Covid test so we could obtain travel documents. Aliza took very good care of all 4 of us. She was so very efficient and thorough with processing or paperwork. That is the best customer service we experienced in a very long time.
Provided insurance card, got a covid test, they state I never had insurance. My insurance stated I am covered and they never got a claim from Instant Urgent Care. They also mistyped the date wrong on the test date. This whole experience …
The website makes it very easy to schedule appointments and complete all of the required paperwork beforehand. Once I got to the clinic, it was a super fast process. I was out within 10 minutes of getting there for my COVID test. Plus, I …
I had a bad pain and went to Instant Urgent care at 5138 Monterey Highway, Suite G, San Jose on 12/6/2022. Dr. Ramandeep Kaur made an inspection and decided it’s Pilonidal Abscess. She issued an antibiotic prescription to my pharmacy, gave …
This clinic is undoubtedly the best urgert care facility (San Jose & Santa Clara facilities) I’ve ever been to. Special thanks to all the PA’s and doctors who tended to my wounds. 100% as good as walking into a fullblown ER. I was able to …