IHCS is the leader in home care services, providing an Integrated Delivery System in the home setting, including DME, Respiratory, Home Health … See more
Read More| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
3700 Commerce Pkwy, Miramar, FL 33025
(Translated by Google) A very prestigious company
(Original) …
This is the most disorganized, unprofessional and incompetent company I have ever talked to. My Dr has sent over orders for me multiple times and they can never find the order or they say papers are missing. They do not listen and they always try to cut you off. Horrible company. Should be out of business.
They don’t send you out any catalog to buy your mask with they just keep sending you them until you pick one out you like they need to be able to see what you’re buying or what you need set wrong mask too small wrong nosepiece
My advantage plan helped me secure much needed repairs on my Pride Victory 9 mobility scooter, after all of the paperwork was completed Integrated came and picked up my mobility scooter and dropped me off a just got my mobility scooter back …
Very Professional
Avoid this company at all cost
40 minutes to answer the phone, too long.
Do yourself a favor and use another company. Horrible customer service, promised false times and there is never someone there to take liability
Caring
I do not recommend to anyone this company service.
Also, this company have a bad financial service, you pay for the service and they want more and more.
Think twice about dealing with this company.
Worst company ever!! They will leave you without oxygen and not care!! Customer service is the worst! And all thier services!!
Just got a bill for an x-ray that was allegedly taken in my home. I have not had any service from this company.
Don’t have the time for “details”. Just believe all of the 1’s. This company is close to worthless.
20 minutes waiting for some one take the phone. This was an amazing company, since COVID the service it’s going down and deep
I didn’t wait on hold at all and I needed a new mask etc and paid all within 10 minutes. Couldn’t ask for better service.
They delivered us broken equipment, and didn’t answer there 24 hour call number and never returned our calls or repaired or replaced the broken equipment, we had to go to another vendor.
I got my CPAP supplies, as always I got the incorrect ones. I called multiple times, all calls were interrupted.
Delivery driver was very helpful when delivering my Wife’s wheelchair. He took the extra time to explain all the features to her.
Doctor requested a POC with extra battery, medical necessity, but I received POC without extra battery. I followed up for extra battery but they wanted another prescription again for battery which was a little hassle otherwise good service.
The absolute worst health plan that I have ever had the unfortunate displeasure of working with. They have extremely long wait times on the calls and absolutely terrible customer service. I would recommend avoiding this company like the plague.
No one answers for 3 days in a row waited over an hour for someone to answer the phone got tired of their music and message.
Customer service is horrible especially June in case management … her remarks where what you want me to do… ICHS please train your employees how to talk to customers ….
“Have order, don’t have order!” I have been waiting since August 2020 for an Auto CPAP machine. They won’t service the one from Phillips. I am tired of the run around.
Formally I left a bad review, after further investigation it was the Doctors office that did not know how to properly fax a document. After I faxed it myself this company responded swiftly, thank you. I revised my rating to reflect it.
Very poor customer service
Edit: because of the response to this review I called again, after the usual transfer to three or four answering machines I reached a polite representative who …
they are tricky in the operations
they verify with your insurance company before surrender a service and then SURPRICE a 3 times bill come 3 month later. …
I wish I could give them fewer stars. Everytime I have contacted them the agent has lied to me, EVERY TIME! I have had to contact my insurance company to get them to do their job.
Sneaky deceptive billing practices. My cpap was monitored and not in use for over a year. They continued to bill my insurance company and then billed me for supplies I didn’t even receive. They never returned my calls regarding this matter. …
Extremely unprofessional company. They would call me multiple times a day, but never leave messages. When I would try to call them, I would be on hold for extremely long periods of time and never be able to speak to the person I need.
Horribly unethical and unprofessional customer service. Because of them my family was without care for weeks; and when we finally got care she was discharged after 1 week of care, when I have orders from a Surgeon and PCP to continue care, …
Worst customer service ever! They sent me an oxygen tank that did not work properly and when my daughter was discharge from the hospital she couldn’t leave because Intergrated had no sense of urgency to get a new tank out to her. We had to …
Integrated Home Care Services is the worst dme company I have ever dealt with. Do not waste your time trying to get supplies from them. They are either too lazy or incompetent to provide a service.
The higher management of this company should be ashamed of the way they treat their employees. …
Absolutely the worst customer service in the world!!!! I really wish they didn’t have the monopoly with our Medicare provider. Total lack of professionalism by everyone involved. I wish it would let me upload the rind doorbell video so everyone could see what I have gone through.
My daughter is medically fragile and utilizes a ventilator. This DME is the worst DME. It is a monopoly that needs to be addressed as they are the only DME her healthcare plan utilizes so there is no accountability for the terrible …
Recently I had the opportunity to deal with Integrated for a CPAP machine and also for a test that I needed to have. To make things more difficult, I was retiring and moving within a few days. Integrated made everything easy and smoothly …
Everyone in the company is welcoming, helpful, and communicate with each other very well. When I have questions, concerns, or need help there is always someone around to assist me. I have had a great experience with this corporation and have learned a lot.
15 phone calls over two weeks included long waits and no return calls or voice messages that left text numbers that no one answered the phone – hopefully tomorrow they will pick up all of the equipment and stop charging the Medicare plus company
Very satisfied, everyone I dealt with via phone was pleasant and worked with us. My young adult son had an injury and his doctor ordered a device to keep him off his feet. It was delivered to our home and was explained in detail how it should be used. Thank you so much for your services.
We have been fortunate enough to speak with a few nice people in customer service however I called a while back to back sure you had everything that was needed to process the request for care for my husband and I was yelled at and told that …
Hello I’m Valerie Davis per my father Percy Wade..my father Percy Wade was discharged from Villa Maria on 2/4/2021per instructions from integrated I got in touch with park home health care(preferred home health care).well a worker ( Estella …
The company culture is great at IHCS. There are a lot of diverse backgrounds and everyone is very respectful of their co-workers. The dress code is business casual and the company is always looking for ways to appreciate their employees. …
Was diagnosed with severe sleep apena
My doctor sent script on Monday
Alexis called me on Tuesday he was very professional and helpful …
I have called twice and asked for a LARGE mask. When I received the mask, it the standard but the invoice says Large. Whomever is packaging these orders are NOT paying attention. I keep trying to reach out to someone and a supervisor, but …
I moved to Florida a few months before covid-19 started and have been run around by other companies about my CPAP supplies. …
Horrible customer service, I’ve been waiting and with the help of my mother’s doctors office calling every day sending paperwork so my mom can get oxygen people! Oxygen! Not an aspirin, it’s been almost two months of back and fourth and …
About two month ago I called in regards to Respironics recalled, I was told that their is a waiting list to replace the machine which I understood . My pulmonologist send a new request for a different machine but I received the same answer. …
Like others if I could give a low rating I would. I had a knee replacement 11/18/21. On 11/19/21 I was waiting on IHCS to bring a walker for me to be released. IHCS told us it would be at the hospital by noon. That did not happen. Then …
Billing Department is the worst ever. No quality control. I keep being sent bills that I do not owe about every three months. I call them and they review my account and tell me I do not owe anything. But in three months, I need to …
I wouldn’t send my worst enemy to this company, let alone to use them for my loved ones personal care and needs. Unreliable and terribly argumentative and unprofessional customer service. I had to BEG for them to help me with my mother’s …
This is the WORST PHARMACY I have ever dealt with!!! I currently have a picc line giving Vancomycin which is a strong antibiotic. Every time I call a receptionist answer and says I will send them a message and they will call you within 15 …
Where do I begin? My doctor’s office faxed over request for medical equipment but they ” didn’t receive the fax”. I was informed by the representative that due to the high volume of faxes it is best to fax the orders 3-4 times to make sure …
Integrated Home Care Services is a good company to be employed. The company has a lot of heart. IHCS provides opportunities for diversification and advancement. The company culture can be compared to a mini United Nations with everyone …
I just got my first order of CPAP supplies, and after giving my doctors office a copy of an old pick ticket with list of sizes, only one thing came back wrong. I got the wrong size headgear. I called right away and was told they would mail …
My work experience with the company in general is just amazing, with a great communication/feedback & management responsiveness from the HR department and our managers. The fabulous relationship between our supervisors and peers creating a …
Every month I have to call them to get the CPAP supplies I need. The call frequently takes a long time due in part to the long menu of phone options just to reach the person who can take my order. I called several times in the past week …
I wanted to show my appreciation to Angelica Agent ID 5050, It was a pleasure knowing there still is some great people in this world that actually try and help you. After going back and forth with my mothers doctor she assured that she …
My experience being employed with Integrated has been a great experience thus far. When I started Integrated I was a bit nervous starting in a new environment. But once I officially started the hospitality from the receptionist, HR, …
In my five years at IHCS I have established some wonderful relationships with my co-workers and managers. My managers have always been very accommodating whenever personal or professional situations arise. My peers willingness to help with any given task makes getting the job done easier and more pleasant.
It’s hard to believe that the word ”SERVICE’ is in this company’s name. …
Horrible customer service! I need my CPAP supplies sent to me and I am going through my health insurance. They recieved all the correct RX and it’s over 2 months and they not sending my supply. Every time I call them through my insurance …
If I could I wouldn’t give them one star. I and my doctors have been trying to get me a portable oxygen concentrator. Before I was discharged from the hospital the doctor sent the order that I had to stay on oxygen 24/7 it started …
The most horrible company. Cannot get thru. Have tried for 3 days. No one returns calls. I am desperate, so now going to emergency room because no nurse visit. Criminal behavior for a health company …
Tried repeatedly to get through the EMERGENCY PHONE number listed on the equipment provided by this company and NO ONE ANSWERS… The Oxygen Concentrator machine has FAILED and it’s impossible to get HELP TO SOLVE AN EMERGENCY!!!! …
This Company is horrible. Twice they have tried to discharge me, when I still cannot get up out of bed and need physical therapy and nursing services at home. I cannot understand how this company can tell a home health agency that I do not …
This medical service company is the most corrupt medical entity I have ever seen in my life. …
Very sad to say that service from integrated is horrible… they don’t seem to care about the patients medical needs. They don’t reach out to patients when additional info is needed and they don’t seem to care about the patients. My Stat …
I’ve only been with them since I changed advantage plans, and I have had no problems with Integrated my doctor’s ordered oxygen supplies for me and everything came out to my house ordered!! I have nothing but praise for Integrated!!
My experience getting a portable oxygen concentrator has been just like the one described by Gary in another review. No matter what my doctor sends they either didn’t get it, didn’t get all the information, didn’t get the right information …
Received a bill for over $1000 after 2 years. After haggling with them for months I had to pay the bill because they overcharged AvMed and I in turn had to pay the 20% of a bill that they jacked up. Then it turns out they overcharged me …
My dad was discharged from the hospital on Saturday. His insurance has to set up home health through integrated. It’s been 5 days and integrated can’t even tell us what home health agency they set him up with, and I always get hung up on …
I left one medical company for THIS!!!!!! I am calling Medicare back and change back to my previous. I had this company years ago and they was excellent. I changed when I went on Medicare and had to repeat sleep study and another facility …