I ordered glasses and didn’t receive them until over two weeks later. One of the lenses had a scratch that circled the entire lens. I returned them to be fixed, then waited FOUR weeks. Iowa Eye never returned my inquiry calls and never …
I experienced the worst service ever,I was on time for appointment first time and sat 1 hr before being seen then was told procedure would have to be rescheduled for 2 weeks, I showed up for next appointment an even called 2 times to make …
My family and I have been patients for many years with Dr Shah. Quality of his services have always been excellent! Staff is very professional. Highly recommend them.
had a great experience, my whole family goes to see different physicians at this clinic, we are usually in and out, I personally see dr shah and couldn’t be happier, clean place, didn’t have to wait long for my appointment, dr is always …
I brought my 97 year old father for an appointment. We arrived at the wrong time, but the receptionist didn’t tell us we were an hour early. Long time to wait in the waiting room for my dad.
Refused service even with medical exemptions. This is more than reprehensible. I guess they forget what the American with disabilities act is and try to use what is going on in our country to harm more people than help them.
Been a customer of the optical department for many years. Now it’s completely different. Spoke to extremely rudely. Plus I think their prices are very high. Won’t be back.
Horrible customer service! Showed up at son’s appointment today, sit 10 mins passed appt time then get told he should’ve been scheduled with a different dr… and that they’re switching it and we have to wait 10 more minutes… VERY rude attitudes!
My boyfriend got a piece of metal in his eye at work and set up an appointment for as early as they could get him in. After an hour in the waiting room, long past appointment time, he asked what the deal was; they forgot. So with 15 minutes left til closing, he’s finally being seen. Absolutely ridiculous.
I received my lasik surgery at Iowa Eye Center and found the experience overall to be terrific. The surgery itself, both pre and post surgery appts were of excellent service.
I have never had anything but good experiences at the Iowa Eye Center. My eyes have no shortage of issues and Dr. Maassen has always given me thorough explanations and prompt treatment.
Had cataract surgery and was quite pleased with the process and results. I am still not entirely satisfied with my “readers.” Good for computer work, but I am a “lying in bed reading a book” kind of person and that was difficult to communicate.
I love seeing Dr. Hall, he was very kind and always takes time to answer my questions. However, the customer service in the Optical Shop is terrible. The front desk staff and the contact manager were all very rude and treated me like I …
This is the best eye clinic I have ever been to. I was being seen by Dr. Elizabeth Gauger at the end of a the day on a Friday. Mike her eye technician (unsure on his actual title) was assisting with my appointment. I switched over the Iowa …
I broke my glasses getting ready for work this morning. I am grateful iowa Eye Optical was open this morning. One of the guys working this morning 3/2 dark hair helped me …
I tried to pick up my glasses yesterday, a Friday, after I got off work at 5 o clock. The website says they are open until 6 but everything was locked up tight and no note was on their door that they were closing early. They used to be open …
Used them for 10 years, got quality glasses, but no coverage for faulty frames that kept falling apart, and when we moved out of state and I called to get my Pupil Distance measurement for a pair of surf glasses I was ordering online they …
Rude desk staff, way over scheduled with ridiculous wait times, and not competitively priced. I was happier going to the vision center in the South side Walmart than Iowa Eye Center. Staff and physician are both much more respectful of my …
Dr. Puk is great and the rest of the staff are very nice and professional. However, I cannot give 5 stars because of the wait time. Over 40 minutes is a little ridiculous when you arrive on time. Other than that, the rest of my visit was great.
It had been a while since my last eye exam and instead of going to the mall shops like usual I finally went see an ophthalmologist. Mike was great and gave me a more thorough work-up than I’ve ever had before. Dr. Gauger answered all my …
I have had a great experience with the doctors! However the tech tara I spoke to on the phone was very rude. She wouldn’t even give my own personal information. I will not be calling them for help again.
What a fantastic place of care! I was just having a bad day and arrived a little late. This was not an issue with the receptionist who greeted me with the biggest smile and welcomed me to Iowa Eye Center. This was just the beginning. I …
I started going here in 2nd grade all the way through college. After having moved states and dealt with other vision care centers I really really miss the quality of care especially in the eyeglass shop. Those ladies always steered me …
I have nothing but the BEST to say about Iowa Eye Center. The doctor was great. She was kind, courteous, knowledgeable, and efficient. Their optical shop was easy to work with, and I received my contact lenses quickly. I will be telling all my friends about Iowa Eye Center!
Due to having RK surgery in the ‘90’s I struggle with getting a correct prescription. De. Hall has checked my eyes 3 times and they are making me new glasses for the third time. That is awesome customer service. So they were running a …
My review is based solely on the Optical Center. I have been wanting to get L.A.M.B glasses and figured I’d take a look at the optical center while I waited for my husband who was getting an eye exam. No one greeted me. No one asked if I …
Appointment for daughter was rescheduled by the dr/office 3 times! I had 2 emergencies with my other 3 kids and since I missed 2 appointments (I called beforehand) they will now make me pay $100 fee in order to see me. That is absolutely …
My son had poked me in the eye and it got really infected. I called Iowa Eye Center and they got me in the same day no problem. I was literally seen right when I got there; no long wait time. I’m very impressed because this happened just a …
No wonder there are so many 1 star reviews the nurses at this place will blatantly talk about you loud enough that you can hear receptionist had an attitude for no reason slamming things down and overall acting very unprofessional a lot of …
Before I had an eye abrasion my eyesite was 20/10. After I started being seen here I felt like options werent explored. I wanted to switch doctors but was scolded because my assigned doctors ego was massive. To end the poor patient …
Went for a routine eye exam for new contacts. The staff was very friendly, and I barely had to wait at all to the doctor. Dr. Gauger was very welcoming, friendly, efficient and answered all of my questions. Everything was quick and easy. My new contacts feel great. I highly recommended Iowa Eye Center to anyone.
Within the course of an hour, I was lied to, lied to again, denied access to the person I had come to see, provided no service for a prescription issue, and told to leave. It truly must be said that all of the clowns are NOT in the circus. Customer service is but a fleeting dream when you enter Iowa Eye Center.
I have been a patient at Iowa Eye Center for about 30 years; Dr. Puk Sr., Dr. Jacobs, and most recently Dr. Puk. It is very disappointing the amount of buffer placed between the doctor and the patient. After my latest exam, I went …
Our family have seen Dr Shah and Gauger, they are great, very helpful and caring. I cannot say this about the optical center, we have put up with the unfriendliness and rudeness for years but overlooked until today. We will not buy glasses again from Iowa Eye again.
The staff is really friendly! My exam was on time and done well. Dr Hall was attentive and answered all my questions. The gal who handles the contacts is AMAZING. My contacts are complicated and she works really hard to get it right for me. …
My husband and I and most of our extended family have been patients for many years and have received excellent care from the doctors we see. They are 5 star. The optical center is a completely different story. Don’t usually get my …
I don’t usually post on review sites but felt compelled to in this case. My eyes work reasonably well except for the need for reading glasses. So I was looking for a pair of lenses that I could wear all day long and use for reading …
Got new glasses and was told to wear them 2weeks to adjust to them. Could not walk safely in my house with them on not sure how they expected me to drive or work with them. I took them back and they said they were made correctly. I guess I …
Doctors at Iowa Eye are great, but I’m not sure what is going on with the optical department. I ordered glasses and the prescription came back incorrect however over the phone the woman I spoke with assured me they were right. I came in …
BEWARE! Ripoff! My husband and I are both covered by my vision insurance. My husband is diabetic and has been for the past 41 years. For the last several years we have gone to an eye doctor annually in Arizona. Our insurance has been the …
Was going to be late for my appointment for uncontrollable reasons, called to verify that if I showed up late that I would still be seen. Showed up within the time window required to not have to reschedule and they would not let me been …
I ordered glasses and didn’t receive them until over two weeks later. One of the lenses had a scratch that circled the entire lens. I returned them to be fixed, then waited FOUR weeks. Iowa Eye never returned my inquiry calls and never …
Amazing staff!!!
It’s pretty good.👍 …
Dr. Madden and the contact lady are the best!!
Crean comfortable and second to none! And helpful thanks.
Great docs and good selection of glasses
Great service and respect of patent.
Dr Puk is very good and explains things clearly
Good selection of glasses. Convenient hours for adjustments.
Always great with my young children
Holding for 20 minutes until a person answer my call to make a simple appointment.
They were very nice with my 2 year old and very patient.
The doctors are great 5/5. The optical center could improve.
We were belittled and talked down to by the staff at the front desk about our insurance. I don’t think my family and I will ever go back there.
Not very nice when I called and asked when my insurance would be up again. Decided to try going to another provider. I recomend elswhere.
No response to my email requesting paperwork with results of examination; failure to submit bill to secondary insurance.
Took my mom in for a last minute appointment and they were very good about getting her in and were so kind and thorough.
Very nice staff…..but showed up for 10:40 appt at 10:30 told won’t get in until 12:15 when I have work. Rescheduled next month.
I experienced the worst service ever,I was on time for appointment first time and sat 1 hr before being seen then was told procedure would have to be rescheduled for 2 weeks, I showed up for next appointment an even called 2 times to make …
Great service from Brittany! She is awesome 😎
Ladies at front desk are rude 😢 …
I have always had great confidence in the treatment at the Iowa Eye Center. Their glasses, however, seem to be over priced.
Terrible customer service overpriced can get the same glasses and frames at Iowa Eye Center for less money. Will not recommend them to anyone
Iowa Eye Center was quick and efficient. The staff was wonderful to work with and everyone smiled. I felt very welcome.
My family and I have been patients for many years with Dr Shah. Quality of his services have always been excellent! Staff is very professional. Highly recommend them.
had a great experience, my whole family goes to see different physicians at this clinic, we are usually in and out, I personally see dr shah and couldn’t be happier, clean place, didn’t have to wait long for my appointment, dr is always …
I brought my 97 year old father for an appointment. We arrived at the wrong time, but the receptionist didn’t tell us we were an hour early. Long time to wait in the waiting room for my dad.
Refused service even with medical exemptions. This is more than reprehensible. I guess they forget what the American with disabilities act is and try to use what is going on in our country to harm more people than help them.
Been a customer of the optical department for many years. Now it’s completely different. Spoke to extremely rudely. Plus I think their prices are very high. Won’t be back.
Horrible customer service! Showed up at son’s appointment today, sit 10 mins passed appt time then get told he should’ve been scheduled with a different dr… and that they’re switching it and we have to wait 10 more minutes… VERY rude attitudes!
My boyfriend got a piece of metal in his eye at work and set up an appointment for as early as they could get him in. After an hour in the waiting room, long past appointment time, he asked what the deal was; they forgot. So with 15 minutes left til closing, he’s finally being seen. Absolutely ridiculous.
I received my lasik surgery at Iowa Eye Center and found the experience overall to be terrific. The surgery itself, both pre and post surgery appts were of excellent service.
I have never had anything but good experiences at the Iowa Eye Center. My eyes have no shortage of issues and Dr. Maassen has always given me thorough explanations and prompt treatment.
Had cataract surgery and was quite pleased with the process and results. I am still not entirely satisfied with my “readers.” Good for computer work, but I am a “lying in bed reading a book” kind of person and that was difficult to communicate.
Due to type of malady, staff got me in within 2 hrs.
Staff handled the adjustment to schedule efficiently.
I am not a previous client. …
Warning! !!!!
This place SUCKS!
My wife recently had an appointment for 3:20pm …
I love seeing Dr. Hall, he was very kind and always takes time to answer my questions. However, the customer service in the Optical Shop is terrible. The front desk staff and the contact manager were all very rude and treated me like I …
This is the best eye clinic I have ever been to. I was being seen by Dr. Elizabeth Gauger at the end of a the day on a Friday. Mike her eye technician (unsure on his actual title) was assisting with my appointment. I switched over the Iowa …
I broke my glasses getting ready for work this morning. I am grateful iowa Eye Optical was open this morning. One of the guys working this morning 3/2 dark hair helped me …
I tried to pick up my glasses yesterday, a Friday, after I got off work at 5 o clock. The website says they are open until 6 but everything was locked up tight and no note was on their door that they were closing early. They used to be open …
Used them for 10 years, got quality glasses, but no coverage for faulty frames that kept falling apart, and when we moved out of state and I called to get my Pupil Distance measurement for a pair of surf glasses I was ordering online they …
Rude desk staff, way over scheduled with ridiculous wait times, and not competitively priced. I was happier going to the vision center in the South side Walmart than Iowa Eye Center. Staff and physician are both much more respectful of my …
Dr. Puk is great and the rest of the staff are very nice and professional. However, I cannot give 5 stars because of the wait time. Over 40 minutes is a little ridiculous when you arrive on time. Other than that, the rest of my visit was great.
It had been a while since my last eye exam and instead of going to the mall shops like usual I finally went see an ophthalmologist. Mike was great and gave me a more thorough work-up than I’ve ever had before. Dr. Gauger answered all my …
I have had a great experience with the doctors! However the tech tara I spoke to on the phone was very rude. She wouldn’t even give my own personal information. I will not be calling them for help again.
I had the best experience of any eye doctor I have ever seen.
Last year, I had very bad nearsightedness that had got worse over the years. It …
What a fantastic place of care! I was just having a bad day and arrived a little late. This was not an issue with the receptionist who greeted me with the biggest smile and welcomed me to Iowa Eye Center. This was just the beginning. I …
I started going here in 2nd grade all the way through college. After having moved states and dealt with other vision care centers I really really miss the quality of care especially in the eyeglass shop. Those ladies always steered me …
I have nothing but the BEST to say about Iowa Eye Center. The doctor was great. She was kind, courteous, knowledgeable, and efficient. Their optical shop was easy to work with, and I received my contact lenses quickly. I will be telling all my friends about Iowa Eye Center!
Due to having RK surgery in the ‘90’s I struggle with getting a correct prescription. De. Hall has checked my eyes 3 times and they are making me new glasses for the third time. That is awesome customer service. So they were running a …
My review is based solely on the Optical Center. I have been wanting to get L.A.M.B glasses and figured I’d take a look at the optical center while I waited for my husband who was getting an eye exam. No one greeted me. No one asked if I …
Appointment for daughter was rescheduled by the dr/office 3 times! I had 2 emergencies with my other 3 kids and since I missed 2 appointments (I called beforehand) they will now make me pay $100 fee in order to see me. That is absolutely …
My son had poked me in the eye and it got really infected. I called Iowa Eye Center and they got me in the same day no problem. I was literally seen right when I got there; no long wait time. I’m very impressed because this happened just a …
No wonder there are so many 1 star reviews the nurses at this place will blatantly talk about you loud enough that you can hear receptionist had an attitude for no reason slamming things down and overall acting very unprofessional a lot of …
Before I had an eye abrasion my eyesite was 20/10. After I started being seen here I felt like options werent explored. I wanted to switch doctors but was scolded because my assigned doctors ego was massive. To end the poor patient …
Went for a routine eye exam for new contacts. The staff was very friendly, and I barely had to wait at all to the doctor. Dr. Gauger was very welcoming, friendly, efficient and answered all of my questions. Everything was quick and easy. My new contacts feel great. I highly recommended Iowa Eye Center to anyone.
Within the course of an hour, I was lied to, lied to again, denied access to the person I had come to see, provided no service for a prescription issue, and told to leave. It truly must be said that all of the clowns are NOT in the circus. Customer service is but a fleeting dream when you enter Iowa Eye Center.
I have been a patient at Iowa Eye Center for about 30 years; Dr. Puk Sr., Dr. Jacobs, and most recently Dr. Puk. It is very disappointing the amount of buffer placed between the doctor and the patient. After my latest exam, I went …
Our family have seen Dr Shah and Gauger, they are great, very helpful and caring. I cannot say this about the optical center, we have put up with the unfriendliness and rudeness for years but overlooked until today. We will not buy glasses again from Iowa Eye again.
The staff is really friendly! My exam was on time and done well. Dr Hall was attentive and answered all my questions. The gal who handles the contacts is AMAZING. My contacts are complicated and she works really hard to get it right for me. …
My husband and I and most of our extended family have been patients for many years and have received excellent care from the doctors we see. They are 5 star. The optical center is a completely different story. Don’t usually get my …
Don’t trust their hours. I called yesterday to check when they’d be open today (for glasses repair). They are closed when I arrive during the window
I don’t usually post on review sites but felt compelled to in this case. My eyes work reasonably well except for the need for reading glasses. So I was looking for a pair of lenses that I could wear all day long and use for reading …
Got new glasses and was told to wear them 2weeks to adjust to them. Could not walk safely in my house with them on not sure how they expected me to drive or work with them. I took them back and they said they were made correctly. I guess I …
Doctors at Iowa Eye are great, but I’m not sure what is going on with the optical department. I ordered glasses and the prescription came back incorrect however over the phone the woman I spoke with assured me they were right. I came in …
Great doctors but never on time. Expect at least 2 hours to actually get in and out for a simple eye appointment anymore
The staff is extremely nice and helpful. The doctors are great as well. They are quick and to the point, but never short or rude. Highly recommend.
BEWARE! Ripoff! My husband and I are both covered by my vision insurance. My husband is diabetic and has been for the past 41 years. For the last several years we have gone to an eye doctor annually in Arizona. Our insurance has been the …
This place sent my $50 bill to collections after the charged me $50 too little.
Not to mention that it’s almost 2023 and you can’t email a prescription but can fax it? Get with the times….
Was going to be late for my appointment for uncontrollable reasons, called to verify that if I showed up late that I would still be seen. Showed up within the time window required to not have to reschedule and they would not let me been …