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Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
50496 Pontiac Trl, Wixom, MI 48393
Terrible! We use this company to get my husband’s insulin pump supplies. We have continuously had issues since day one. Last month they forgot to send out the supplies, this month we went outside to a busted open poorly packed box full of …
I have used J&B for my child’s incontinence supplies for years now, due to insurance preference. I used to use another company until he moved to a larger size and they didn’t have them. I’m not sure if Medicaid just recently changed the …
If i could leave a negative number score i would! J&B Medical is awful! I have been waiting on a call back on confirmation for 5 HOURS!!!
They did not send me the correct amount of strtips for my dibetic supplies, i am …
I have not needed to be a patient before and due to my pregnancy required some supplies from J and B medical. They never even ordered the supplies until 3 weeks later and I had to call them over 5 times before they even delivered the …
I have nothing but good things to say about J & B Medical Supply. When I first inquired about supplies for my mom, I spoke with Amanda in the cash sales department. Amanda was very knowledgeable & helpful. Even though, my mom does not …
Do not know what has happened with J & B but instead of getting better they have gotten worst. Customer service rep needs to work on her enunciation of words over the phone. Faster speaking is not better. Not to mention the fact that …
I like how nice every one is when I call at J&B,
They are always so knowledgeable, in helping me with product. I appreciate this.
On the phone twice totalling over an hour after being transferred. Spoke to two people to verify my account to be transferred and have the call ended by no one. Wonder if you guys are liable when I cant get the supplies I need to manage my …
Down and out worst supplier I have dealt with. First of all my son who is 8 years old was diagnosed with diabetes his blood testing supplies script were sent to this company received at hospital on time. My July 10th supply never reached …
It doesn’t get any worse than this. I could go on forever about how bad this company is but they don’t seem to care. I have been waiting five weeks for diabetic supplies. First I’m told the doctor didn’t sign the script. Then they say they …
My order arrived on February 1St short 150 bed liners. I messaged the company 5 days later with no response I called. I was told an email was being sent to the shipping department and I would get a call. After I called was my online message …
I am a new customer and was denied access to the website, so I can not check my order status.When I try to log in it says that there is no account but when I try to start a new account it says that I already have one. When I tried to reset …
If I could give less than one star, I would. I have spent countless hours on the phone and each time, get no where. My first call was made over three weeks ago. I spent nearly one hour on the phone with a woman who had to create a …
Unfortunately, working with J and B Medical is like working with a large, empty void. No calls, rarely messages, and if you attempt to call, you will be transferred about from department to department for fifteen minutes to two hours before …
This has been the worst customer experience I’ve ever had. I work in the medical field, so I understand it takes time to coordinate getting scripts and getting things done, and I’m normally a patient and understanding person but I have been …
I had to switch to J&B Medical because I lost my previous insurance. They are a nightmare. Before with Medtronics I got 5 boxes of inserters for 3 months of use, because things happen like the tubings can get caught or one could leak. Same …
10 months ago I wrote a negative review which finally got the attention of J&B. For a time things improved but now J&B has returned to the old ways. I have tried the automated system, been passed on to human departments, been disconnected, …
Extremely unhappy. I have a special needs son and the State of Michigan only works with J&B to handle incontinence supplies. J&B has had an issue with getting a prescription refilled from the doctor – they had the wrong fax number. This was …
***BCN – PLEASE DROP J&B FROM YOUR LIST OF PREFERRED (aka required) DME PROVIDERS*** …
My daughter with Spina Bifida needs catheters for incontinence, my husband switched jobs and we lost insurance and just have Medicaid for her.
We were told to call this place. …
If I could give this place a negative star I would! On May 23 I called to setup an account and told the agent that I needed both insulin pump supplies and testing supplies to which she replied “we can take care of both here”. So a week …
BEWARE! If I could give 0 stars I would. I have an account rep for my device, and every single time I have called in the last 6 months. I never actually get a person. Can’t get a supervisor either. I call the main line and my rep. Always …
The worst diabetic supplier I’ve ever done business with. In fact, the worst medical resource provider I’ve ever had experience with. The customer support is alright but the rest of the company is uncaring, callous, and slow. …
Ordered ostomy supplies. My stoma nurse approved them. It’s been about a week and my supplies are still not here. I’ll just throw a Walmart bag over it at this point. Colostomy bags? Nahhhh, not from this place …
I am livid with the incompetence of this company. I have been waiting OVER 3 months for CGM supplies. I received a letter from my insurance provider today that I was approved dated for Dec 9th. The letter states that I am approved for CGM …
J and B has been very helpful and attentive to our needs for my daughters insulin pump supplies! After a terrible experience with a different medical supply company I was ready to throw in the towel and have her go back to giving herself …
This company is HORRIBLE !! I have been waiting for months for supplies. I regularly wait over 20 minutes to try to talk to someone. When I finally talk to someone they have to transfer me to someone else. What is so complicated ? If I …
DO NOT ORDER FROM THIS COMPANY!!! This is the worst company to deal with!!! It is bad enough to have to adjust to a new lifestyle without having to deal with rude, unprofessional, inconsiderate individuals. I have contacted this company …
I’ve been with the company over 12 years. In the past two years I’ve had to constantly call
Them to insure my delivery of “test strips”. Then after no delivery, I would …
<00000 . In my 65 years on this earth I have never seen such complete incompetence. Where do I begin? I have wasted NUMEROUS hours calling, leaving messages. I did not get a call back until I found an e-mail from a bad review to write to. …
If I could give them 1/2 a star I would. Can’t get a real person to talk to. Left numerous messages, no return calls. Left my number to be called back in the”queue”, and six hours later, still no call….and I have done this several days in …
I have been a type 1 diabetic for almost a decade. As such, I’ve dealt with countless insurance companies and medical supply companies. In my experience, I have NEVER encountered so many issues with one company in my life. Every single …
When I heard that my insurance was switching back to BCN and therefore would require me to use J & B Medical again, I honestly cried. Even though the Customer Service Reps I’ve dealt with are all very nice, the internal system is so awful …
Don’t depend on them for diabetic supplies! They are totally unresponsive, won’t return calls, and lose paperwork faster than you can give it to them. We only used them because they were the only ones accepted by insurance. We’ve never had …
What a terrible “medical supply” company. Using the term “company” as loosely as possible. I sent a request in for my insurance covered breast pump 10 weeks ago, and still no pump has arrived. …
I have been diabetic for over 7 years now & this by far THE WORST place I have EVER dealt with by far! Impossible to get ahold of, always tell you they will call you back & don’t. Have been waiting on my Dexcom 6 to read my blood sugar & …
Literally go anywhere else for your medical supplies. I give them 1-star because you can’t post 0. …
Absolutely HORRIBLE from day 1. Customer service is a joke. It’s practically impossible to get a live person on the phone. The insurance covered supplies are of such poor quality that they are barely usable. I still have to pay for …
Absolutely the worst customer service I have ever experienced. After order test strips from J & B one time, they stalked me with phone calls (during work hours) about reordering. I continually told them not to call and finally had to block …
Our employer changed to J and B, and they have been pathetic. We have tried for days to get someone to talk to us. We’ve left our call back number so many times, and no response. Their message tells the caller how great they are, blah, …
I hate that my insurance forces me to get supplies through this company. I’m considering coming off my pump so I don’t have to deal with them. If you call you’re either on hold forever or transferred. Then you get one thing resolved but …
They keep sending us supplies! That may sound like a great thing except it’s not. For MONTHS my mom and I have been trying to get them to stop sending us pads and adult diapers for my great-uncle since he’s in great health and shape to go …
This company is the worse. It took 3 month to get my son’s diabetic supplies. Often calling saying I never sent in the right paper work they sent when I mailed back the next day. I called them when our insurance ended due to a lay off they …
They either don’t answer or once they answer laugh and hang up. Then tell me my supplies are being shipped 4 days later still nothing I call and they tell me it’s still pending. Thanks for putting my unborn child’s health at risk. Probably …
The processes and services received from J&B are extremely substandard. I’ve been forced by my insurance company (BCBS of MI) to use J&B for supply of my diabetic testing needs – I’m type 1. …
Never send all of my son’s supplies. They ration them out to an exact perfect situation so my son often has to go back to using his test strips and insulin pen because if I tell them something stops working the tell me that I have to call …
My wife has been waiting on diabetic supplies for over a week, gestational diabetes. J&B has done nothing but blame our physician, insurance, and now us for their lack of ability to do their job. Most recently they claim that our …
I have tried for 3 days and only get a busy signal or no one picks up. I can’t get ahold of CGM supplies nor billing department.
I can’t test my blood sugar levels. Never had a problem until September. I think J&B medical is out of business.
I have had nothing but issues with this company and I can’t change companies due to insurance is contracted with them. They have created 4 different accounts just to convenience them for any changes i need made with them. They also have …
I have been dealing with J&B Medical for nearly 10 years now to purchase my daughters diabetes supplies and just about every time I call them to place an order there is some kind of issue. Today, I called their toll free number and their is …
They sent us the wrong supplies and could not speak to someone to correct our issue. I spent hours on the phone over the next few days and never got through. When I have a problem I don’t want to text someone …
I have been in contact with J&B for a couple of months now after my employer switched to Blue Care Network for our insurance and was told that I could no longer use Edge Park and would only be able to go through J&B for my diabetic …
I have been attempting to get supplies for my CGM for months now. I have called J&B numerous times and when I can actually get through their archaic phone system to a real person they are never able to actually help me. …
Update: we were shorted on our order of incontinence supplies. Shockingly no one there cares, there’s no support on getting supplies sooner and our order is still “processing” so that’s all they can do. This is the worst experience with …
Every time I have to update my daughters supplies, it takes months for the prescription to be updated correctly.
Every time, they blame the doctors office. …
I don’t even know where to start. I was informed I had gestational diabetes in late January. I did everything I was supposed to. I registered with them and was told to expect my supplies in a few days after they got the prescription back …
Been getting supplies from these guys for years. They used to be a good company, the automatic phone system sucks! They don’t even know what they have for “products” half the time Nurses are nice for the most part. Very hard to get ahold of anyone! You call and are on hold for 2 hours! Might be time to look somewhere else.
Lack of customer support poor products long delivery times in short I don’t quite understand why they are still in business… maybe it’s because there’s no integrity in the medical field anymore. …
EDIT: The below problem still hasn’t been resolved, since posting a month ago. My suggestion to anyone forced by their insurance company to go through J and B for durable medical equipment is run. Fast. They don’t care about you, just your …
If I could give this company negative stars, I definitely would!!!!!
I have to use this company because of my insurance, that’s the only reason I stay with them. …
This company’s customer service and phone tactics are beyond appalling. Calls are rerouted in an endless circle of hold times, disconnections and ghost call backs. If you finally reach the correct person to handle your order after jumping …
I can not reach anyone there. I have been looped through the same 2 or 3 menus about 12 times and have tried holding, receiving a phone call back, or using an extension to be transferred to the correct department. Every single time I am …
I wish my insurance gave me another option. I called to place an order for supplies. Unbeknownst to me, my insurance was terminated by mistake and J&B wouldn’t process my daughter’s insulin pump supplies. Not only that, they just cancelled …
I’m writing this review on behalf of my girlfriend. She has nothing but problems with your company. Every time she has to call in, she almost always is waiting for hours for someone to answer. When someone does answer, they are typically …
Over a year ago, my doctor wanted me to get the Freestyle Libra 2. I was given the run-around for months and finally decided J&B wasn’t worth wasting my time. A few months ago my doctor wanted me to try again – same results. I started the …
Absolutely atrocious customer service. I have paperwork from March and I still don’t even know if I have an account, let alone the medical supplies I need. Left 5 messages in their callback queue and no one has called me back. Talked to 2 …
My whole goal was to get diabetic supplies paid for and shipped before my insurance deductible reset after the new year. I finally solved all their billing issues (and jumped through all their unnecessary hoops). Even though they sent the …
If I could give a negative star, I would. J&B is one of the worst companies I have ever had the displeasure of dealing with. My husband has been waiting on his diabetic testing supplies since May 2021 and as of July 29, 2021 he has yet to …
This medical supply company has neglected in sending my supplies to me 5 times. It took me 2 years to figure out that they can hold sending supplies while you have an outstanding balance which would not be a problem but they call for the …
3/25/22 UPDATE *STILL WAITING ON A CALL BACK FROM MANAGEMENT* J&B has left me waiting on my diabetic supplies order for OVER A WEEK. I have had no way to test my sugar or give insulin. THIS IS LIFE THREATENING AT THIS POINT!!!!!! …
This place is a unorganized joke,Husband had a 3 day supply of catheter left said they would ship out the next day,Nothing for a week called back said needed dr script(even though a week earlier said everything was set to ship) A month …
ALWAYS plan to be on hold forever! I’ve been trying to get supplies for my grandmother for months! Months!! Our first contact with the company was in May/early June this year. I was on hold for 27 minutes to get to a human. Waited for the …
I’ve called, emailed and responded to their automated texts here attempting to order supplies and the process to even get on the phone with someone if you’re not reordering your previous supply is atrocious. …
My experience with J&B Medical is about the same as the rest of these 1 star reviews. …
The absolute worst! It seems like no one knows what’s going on and your care is NOT their priority. You will run out of supplies waiting on them to get back to you or figure what’s going on. I would never recommend this company and wouldn’t be using it if insurance wasn’t requiring it.
I would give less than one star, but Google won’t let me. We have been dealing with the J & B headache for almost 2 years. They take payment after payment and then nothing is reflected on the bill. I have printed receipts that they mailed …
We have been forced to work with this company for 5 years, because of insurance. Nothing but problems from day one, when it took a couple of months to even get them to start sending out shipments. …
I have called at least 4 times left my call back number and was never contacted back. I got through twice to a service representative and they took my info on my supplies and put me on hold. I was disconnected those 2 times and they asked …
I have switched insurance twice in the last 6 months and dealt with 3 different companies for my diabetic supplies. I have never had so much difficulty as I am with J&B. I called them on 4/21 to establish an account and order supplies. When …
As the apparently exclusive provider for diabetic supplies to BCBS subscribers, you’d think J&B would be more organized. I recently had to transfer my prescription to them due to a change in insurance and I have yet to talk to someone there …
I’ve called multiple times over the last few weeks to order supplies and someone answers takes my information then the call cuts out and I just get transferred back and forth, until I get put on a line that says a customer service rep will …
I was told two weeks ago that they were shipping materials out and then after not getting anything I called and they told me they needed a prescription as I was already out of supplies. Then I called a few days later wondering why I did …
I would give them a 0 if I could. I have a 6yr old with special needs….she was with another medical supplier which I love but she needed more supplies and j&b was the only one her insurance said would provide since it’s in state. Her doc …
If I could leave no stars and a review I would. Never get my fiancé’s supplies here on time. This time around the order was placed and confirmed with delivery date, I’ll the delivery date came and went and when we called J&B the order had …
I haven’t even received my first shipment and I’m already at my wits end. This is for formula for my seven month old son. You would think they would show a little urgency regarding a baby. I’ve been on the phone, getting no answers for a …
I am a physician using a CGM system. I previously received my supplies from the manufacturer with wonderful service. I was changed to J&B by the manufacturer. It has been several weeks and I am still not able to order supplies or …
Ridiculous wait times, call back option is undependable. Going to try to use online ordering. Pray for me. Update: JandB responded within hours expressing concern about our experience with contacting them. Husband called again several …
I had J& B medical two years ago and they are the absolute worst durable medical equipment company. My insurance changed CCS medical which was amazing they sent my supplies out on time every month but my insurance changed and I had to go …
BCN supplied J & B MEDICAL’S number to get my Diabetes test strips. called at 9:00 am to be placed in phone que, 11:00 am no call back tried calling back 11 TIMES!!!!! Cut of from CSR, phone cutting off, being hung up on. finally left a …
UPDATED (8/2/22): STILL forced to deal with this archaic, unprofessional company for my medical supplies. There are NO words to describe how terrible they are! Their billing procedures are unorganized and their attempts to come into the …
I have been trying to get home care supplies
For over 1 month. Script was sent in by dr
Over 6 weeks ago. Then I called end of December was told ins forms needed to be …
My daughter whom is a pediatric patient is new to this company, we have new insurance and this is the provider that we have to use. I have tried calling SIX different times and am on hold 60 minutes and then get hung up on. So concerned …
Absolutely horrible experience. AVOID THIS PLACE AT ALL COSTS. I’ve been trying to get a Dexcom CGM for my Mother in Law for OVER 6 WEEKS!! We have a prescription from her doctor! I’m constantly told conflicting information then sent to a …
This place is absolutely ridiculous!! Will definitely be changing who I have to get my mother in laws diabetic supplies from. The people have been nice but kept being told that supplies are being mailed out and it has been over 1 month and …
Anyone who is having constant missing orders and communication issues… AND GOING WITHOUT DIABETIC SUPPLIES, I recommend contacting your attorney. I will be tomorrow and will get this process started because it has been well over a week that …
This company is by far the worst for diabetic supplies. Been waiting since November 2021 for a AOB form to fill out. Multiple phone calls and even Dr’s office has reached out to them about the form. Here we are March 2022 and guess what no …
This is a horrible company. If you haven’t got your self involved, please do your self a favor and dont use their supplies. They have the worst customer service ever and you never end up anywhere speaking to, their specialists, supervisors …
Diabetic needing supplies for my life supporting devices. 20+ days and prescription is still not filled. They never call to update the patient on status. I call constantly for updates and only get the same my “prescriber/doctor” failed to …
I have no other choice but to go through J&B Medical for my son’s DME supplies. The service at J&B has declined dramatically over the past 2 years. At this point I’m not even able to call and leave a message to have someone call me back …
This place is a joke. I’ve been hung up on numerous times andsnotty attitude from just about everyone. I’ve been waiting for a supervisor to call me back about the horrible customer service for 4 days. …
I have been waiting for a nurse or someone to give me a call back regarding a medical supply survey for over two weeks now. I just started using this company instead of Medtronic about a month ago and I am at my wits end with this company. …
Been waiting over month an half for diabetic supplies have called several times an still haven’t got an answer on when my supplies are going to ship. Customer service is no help don’t know what I’m going to do. Customer service says they …
Keeping receiving the mails from the company asking me to call to continue receive my medical supplies but no one answered the phone , no matter how long I was waited. and sent three emails online.no response at all. …
This company has honestly made my life as a special needs parent 1000000x harder. There are too many examples of poor service to list. I was forced to use this supply company by Ohio Medicaid. If it were up to me, I would never hear the words J&B Medical ever again.
I am so frustrated with this company because I can not get my diabetic supplies. Each time I call I am on hold for over 60 minutes. Today after being on hold for 56 minutes, they hung up on me! I have to use them due to my insurance …
After 100 days of multiple phone calls and scripts from his doctor, my special needs brother was told a shipment is on the way. I have had all of the issues that everyone else is complaining about, and then some. Totally unacceptable for a …
I gave them my insurance when it changed. I waited 3 hours on the phone then they hung up they haven’t sent any renewal supply request from either insurance to my doctor in 8 months. ⚠️ Look for a better supplier for diabetic supplies
Our autistic daughter got pull-ups through this company. She is on medicaid and had never sent me a bill until they sent me to collections. It’s not hard to cover a $116 bill. But you have to send it for me to pay it. Also trying to change the size of pull-ups was a nightmare. Horrible company. Who does that?
I have been trying to get a CGM since the summer of 21… between my Endo and J and B I gave up. I am trying again through my PCP who sent the script in over a week ago, and I am on my 3rd call already. I have been a diabetic for 25 …
Wow! Once again, I spoke with 3 different people plus the automated phone call to confirm my order. I just hung up being told that my order will go out today. It was due 4 days ago. Funny thing is that I was told the exact same thing …
Getting supplies for my dexcom is a nightmare. Go for weeks without. Find another place to get your supplies. What a mess. You will be waiting for weeks to check your sugar. Never return my calls. I will find some where else. I have been a type 1 diabetic for 48 years this is insane.
I have been waiting for my cgm supplies for over a week. I can’t get no one on the phone. I go online and leave a message that is never answered. It’s time for me to order again, but I can’t get anyone on the phone or call back. It’s a …
I have been trying to establish an account with them now for over a month for my ostomy supplies. Their customer service is horrible and they just play phone tag with me every week. I cannot stay glued to my phone and I have no idea when …
The worst medical supplier I have ever dealt with. I am in urgent need of diabetic testing strips and lancets for gestational diabetes before I go out of town. My doctor has faxed the Rx to J&B 3 times over the course of a week, and …
Worst customer service ever. Have been trying all week to get order due last week shipped. Either no response or excuses is all they give. …
September 2018:
I am still with this company because of my employer. I am incredibly saddened by this fact. Yet again I have paid for supplies and instead of shipping them. …
This company is incompetent and has outright lied to me.
Last March, when my insurance first forced me to order supplies from J&B, I was …
I wouldn’t even give one star. We still have not received supplies and it’s been months. Poor service! (Written by guardian/ caregiver)
Have been trying to order diabetic supplies for over 5 weeks. Every time I call there is a different excuse as to why the process isn’t moving. Filed a complaint and requested a call back over a week ago and still no follow up. …
6/21/22 Edit: I don’t know if J&B is going out of business or something. They haven’t shipped anything for my last two confirmed orders more than a month ago, and they have not responded at all to my messages in 16 days. Jump to another …
Edit: J&B Reached out, confirmed my information, and is sending supplies. When working with them, make sure to double check your information. I’ll increase it to 3 stars for now since the two times I’ve been able to keep a call connected …
Absolute WORST company I have ever dealt with in my entire life!!! They NEVER answer their phones! I sat on hold for over 3 hours all for them to disconnect my call. I tried the call back option and have never received a call back! Then …
Horrible wait times on phone. Never return calls. Tried calling 3 times today with never getting anyone to answer my call. Requested return call twice with no return call. I have been dealing with J&B for 5 years and its always been poor customer service.
If I could rate them lower than 1 star I would. I am forced to work with them through my insurance so cannot leave. If you have to deal with them be sure to schedule a good chunk of your life around making calls to them about your late or …
Our insurance changed. Forcing us to deal with J&B. For over 2 weeks we have gotten the most ridiculous run around. They personally delivered SOME supplies to our front door, things were not included. The packing slip reflects exactly …
If I could give this company a 0 star I would. We have been waiting for answers on the status of my husband’s diabetic supplies for almost 2 months now. No one ever seems to know why they haven’t been shipped out yet. My husband is …
Absolutely horrible company, you guys deserve to be shut down and sued. Never in 2 years have I had a good experience. Absolute joke of a company🖕 …
I am giving 1 star simply because the actual csrs that I’ve talked to are pleasant. My mother has been working with J and B for 5 years. In the past there have been no problems, however in the past 3 months we cannot get an answer why her …
I’m very sad that I need to write a review that isn’t positive about a company but what happened to me today is inexcusable. Since I’m a type one diabetic, I’m in need of these supplies to survive. My supplies were not delivered so I …
Update: I have no idea how this place is still in buisness. I even filled a complaint with my insurance provider who had me go through them. We are figuring something else out to get my supplies. I fought so hard to get my 1st shipment and …
J&B goes above and beyond to ensure I have the supplies I need, sending them next day air when neefed.
what a circus! DO NOT WAST YOUR TIME!!!!! run you around, try sell you auto insurance, warranty, home improvement, get you on welfare for free stuff. then finally get operator, run around, ask questions you cannot answer, and finally hang …
I have read many poor reviews about J & B medical. I haven’t had any problems at all. My merchandise is ordered automatically on the same day each month. I receive the merchandise in 24 hours. In over a year it was delivered in two days instead of one day. I just wanted to give credit where credit is due.
Impossible to get issues resolved. I have been trying for over 20 days to get a reorder completed for my son’s incontinence supplies. We had our physician send in the correct mecial certifcations twice. Each time JandB could not locate …
J&B is horrible! Due to a change in my insurance I got stuck with this company. Cust Service is terrible…the shipping or packaging dept is terrible. Nobody ever knows what’s going on regarding customers issues like everyone is on …
I cannot believe this company can continue to be allowed to supply patients with their every day medical life needs!! When my insurance switched suppliers and forced us to use J&B medical July 1st 2020 it took over 3 months for them to …
I have been waiting for a month to receive my mother’s supplies. I have made calls several times a week to J&B medical on activating account and obtaining a prescription. Working with this company is the slowest process I have dealt with …
I finally got a hold of someone who has been super helpful… she fixed my problem (I needed a transmitter) and has followed up a couple times to make sure I have everything I need.
Really terrible experiences with J&B. Their customer service (when we get through) has no clue what’s going on. We switched insurances in their online portal, and then we stopped receiving diabetic supplies. When we contacted their support …
Unfortunately I am stuck with this company as my provider. It is by far the worst medical supply company I have ever had to deal with in my entire life! I was just released from the hospital after surgery on March 12th and needed an update …
We need to be able to give -10. This company is a joke, I have tried for 2 months to get incontinent supplies. I have never talked to the same person twice, no one ever answers the phone, you get a call back, sometimes, other times no call …
Two months ago I apply for undergarments for my mentally disabled cousin from Jay B medical. I placed numerous phone calls, just to be promised that the samples will be arriving soon. Every time I spent 45 minutes to an hour on the phone …
J&B should be ashamed to provide such awful service! I am diabetic and have, at one time, waited 3 months for insulin pump supplies!!! Your call is also so important to them that its takes an act of congress to get anyone to call you. You …
I wish I could rate this place with zero stars. Because that’s how many CGM sensors I have after months if dealing with their incompetence. …
This company is said to be “family based” but it is clearly not and has either intentionally or without awareness got itself in over it’s head in highly needed medical supply orders. They NEVER answer phone in timely manner (hire more …
Zero stars. The absolute WORST. I have waited hours on hold. I have provided my contact number for call back only to receive a call with no one on the other end. I have sent messages through the portal that never get answered. And their …
Worst experience ever, with customer service. My daughter has ran out of medical supplies now for two months and during that time I have tried calling multiple times a week to be hung up on or redirected and then hung up on I have left many …
I would leave 0 stars if I could!! J & B has been terrible to deal with so far and I haven’t even been able to make it far enough to receive any supplies! Is it going to be like this every month to get shipments if I can’t even get an …
Worst customer services I’ve ever experienced. I’m currently 8 months pregnant, type 1 diabetic, and need supplies. I’ve been trying to contact them for A WEEK to get my supplies sent out. I have not received one phone call back. I have …
4 MONTHS, and still no medical supplies. This is absolutely ridiculous! J&B Keeps saying the doctors office did not put correct information on the prescription. Doctors office has resent the prescription Multiple times. I was even AT the …
they called me back to straighten out the issue i was having ,very pleased with the service i got i recommend jb medical supply for your needs i received my supplies the next day:)
Absolutely horrid company. My doctor faxed in a script a week ago. I didn’t get any confirmation from J&B until the end of the week. Then when I went to log into the patient portal, the website was down and has been for the last 3 days. …
One of the worst run businesses that I’ve ever had to deal with. Honestly every single person that works there, should be out of a job. That’s how bad they are! I’ve been trying to get my autistic son pull-ups for 2 years and I still …
Worst service ever! After 2 plus weeks I am still trying to get test strips!! I test 4 times a day and am now completely out of strip. The customer service people who answer the phone are wonderful, but everything they are told is a lie. My …
My insurance company changed contract medical supply company to J&B since 2022, January. I called every time need to wait greater than 60 minutes! Some of time during the waiting it hasn’t any music to make confusion the phone has been …
I am extremely dissatisfied with the lack of customer service. I have tried to reorder supplies / receive order assistance by responding to automated texts, requesting help on patient portal messages, and calling. There is no way to speak …
They do call you back, sometimes. The problem is actually getting them to send out supplies. Hard to reach, and if you are put on hold most of the time you are hung up on. They do not value their customers.
Worst customer service. Have called multiple times and while waiting get hung up on and leave message for call back and never hear back from them. Been waiting on my son’s refill for diabetic supplies and still haven’t received them. Find a different place if you can
Absolutely worst automated reorder service. I get the auto call to reorder my son’s supplies but half the time it doesn’t even work or recognize the correct information I put in. After I finally do get his supplies reordered the automated …
I can NEVER get my supplies on time always super late The phone service lots of transferring The representatives are very un professional Alot of my calls ends with a hang up. I’m so frustrated with this company
It has been a nightmare for me!
Worst customer service I’ve ever had. Every shipment is late, never ending excuses, hold times well over an hour and a half. Management/supervisors are no help. Only rating 1 star because it won’t let me leave a zero. Do not give this company your business.
Would give a zero if I could. Don’t trust these people. They let someone call in and stop my shipments and close my account. Tell me that is legal or competent!!
Have been trying to get supplies for my mom for over a month now. Trying to navigate the automated phone system is a pain, there is no direct prompt given for customer service. And messaging through the portal is a joke, the portal is …
The customer service is so bad that this is the first time I have ever felt compelled to write and post a review. Have tried to contact someone there for two days and keep getting transferred to customer service where I am put on hold. …
You have to quit your current medical supply company for 30 days before you can even get samples sent to you. Took a good month for them to contact me after filling out the online forms before i was able to find this out.
If I could give 0 stars for communication, I would. Working in the medical field, trying to reach J & B Medical is almost a daily occurrence. Tried calling today. I was on hold for 32 minutes without ever speaking to a representative. You …
Some of the people here are great and truly value their customers. Sometimes there are others that are ONLY there to collector a check and don’t care about the customers at all. I had a situation where a young lady did NOT do her research …
They always deliver my supplies on time so I’m not without! Each month I get a call to see exactly what I need and what I don’t need, so I don’t get overwhelmed with too many of anything. They are a great company!!!
I have called multiple times trying to reorder diabetic supplies. Each time, I have left a message or used the call back feature, but no one is responding. I am nearly out of all my supplies and I don’t know what to do. This company use to …
Absolutely terrible. They must be padding their reviews with fake ones to look good. It is a horrible company to work for and engage in business with. …
I can’t go lower than one star. I have been trying to get glucose sensors for three months. They all have excuses. No one cares. If I die, I hope my husband sues them! …
I would literally give this company zero stars if I could. By far the WORST and most frustrating company I’ve ever dealt with. …
Poor customer service!!! If there is a problem it is very hard to get a hold of anyone, and when you do they don’t always fix the problem. I had a missing item from my order, called and was on hold for over 30minutes on 2 different …
I have been waiting for 2 months for my supplies. Unfortunately, this is the only company that is contracted with Wisconsin and Indiana, so they know they can have a very poor service. They STILL have not loaded my insurance or even made …
Worst company EVER. I’ve had numerous issues with them. Today I called AGAIN to get diabetic supplies filled on a new prescription. After spending forever with a rep who doesn’t have a clue I was put on hold for 20+ minutes and then …
My father has been receiving supplies from J&B for almost a year . His needs have changed a few times in regards to supplies needed , but J&B has always been pleasant to work with and very efficient. The order is received monthly without any issues . A great company to work with .
This is a bad company. Communication is poor to non-existent. On multiple occasions they’ve sent me a total mess of things in the past that I’ve never used or ordered before. …
Edit: This review was originally one star and remains one star even after they reached out to me. I was assigned a specific-to-me case worker who was supposed to my direct contact and help me get back on track after my original review. Even …
J&B has been very good to me and the company I work for. Great pricing and quick delivery. Our rep, Chris, has always gone out of his way to help me find what we need and get it for our nurses. When items are coming to us from their …
Absolutely awful customer service. They regularly don’t answer, ignore messages, ask patients in their ’90s and all the way up to their hundreds to do things that the Company is responsible for. I’m an in-home health care aide for two …
I have been trying for three weeks now to get a hold of someone there! I have emailed, used their message board, left voicemail, left my number for call back and still haven’t heard from them. I am currently on hold for 45 minutes now! I need a transmitter for my diabetic supply as now mine has expired. Are they still in business???
If I could give a negative number, I would. I need diabetic supplies and can’t get J&B to send them. It’s been 9 days. I’ve left multiple messages and no one will help. I am almost 75 years old. Not monitoring my blood sugars is dangerous …
Absolutely impossible to get through to anyone on the phone. They have a callback feature that does not work. You can leave a message, which will not be returned or you can email them which will not be read or returned. All I want was to …
Without an insulin pump pod for two days because J&B Medical didn’t send me enough supplies to cover the 90 days between shipments. Unfortunately, it’s after 6PM when I’ve changed my insulin pod, so their office and phone lines are closed. …
I’ve been without diabetic supplies for 5 days. This company is absolute garbage. I’ve wasted hours on the phone sitting in line to talk with someone. I can’t even get a supervisor on the phone to speak with, thats how backed up they are …
I have been calling this company for about at least two weeks and waiting on my supplies here in December my insurance approval letter was approved talk to several representative about my order and what I will receive I received sample …
Ordering supplies covered by insurance through this company is an absolute nightmare! The customer service reps seem to have a lack of knowledge of there processes and lack the communication skills to resolve issues and complete customer requests. I would not recommend this company!
What a joke of a company. They quite literally play with people’s LIVES. I have been type 1 diabetic for 16 years and have never had a company be so incompetent, unorganized, untruthful, and unreliable. Very very hard to believe an organization can be THIS BAD!!
Terrible customer service. They could care less if you give them your business. They are a self proclaimed family business, must be the most dysfunctional family ever. How did you find my account when I canceled it. You even sent me an email stating that lol
I would not recommend J & B. Save yourself the headache and go somewhere (anywhere) else. Their website is not user friendly and often glitches when trying to update orders. The “chat” option is a complete joke (It took a full 8 weeks to …
Good luck actually talking to a human who works for this supplier. JB’s “Customer service representatives” take days to respond to messages through their portal. Call them up and expect to be on hold for at least 30 mins. Automated phone systems are useless and sound like they were recorded by a receptionist at the company.
My pediatrician referred me to this company for my 12 month old. My pediatrician sent JB a prescription they never contacted me. I called the company they said they never received it. I called my Doctors office and they faxed it 3 …
Have been trying to get a hold of someone for about a month have not been able to find out what’s going on with my daughters insulin pump. When I did talk to someone they told me a supervisor would call and never did. I have no choice but to go throw this company because of are insurance.
They don’t carry the correct diabetic supplies I need. I have to pay for some of supplies out of pocket. If I can give zero stars, I would. Very hard to reach a live person and when you do… they give you the impression they don’t want …
This company is horrible. Supposedly they fixed their phone system 6 mos.ago but when you call you constantly get hung up on, stuck in a loop, or get someone that conveniently can hear you and THEN THEY HANG UP. One rep said he couldn’t …
This is not my 1st time leaving a review.!! 1st off my diabetic supplies are late once again 3rd time! 2nd of all I called the 1st time and was put on hold for over 30 min, 2nd time I called they told I had the wrong dept that i needed the …
Most incompetent company I have ever dealt with. Trying to get diabetes testing supplies from them. Going on a month now.. If u call its an hour hold.. I emailed 4 times, none of them answered. I get a letter from them that they are trying …
Edited:…. look to the bottom… 🤏 THESE PEOPLE ARE UNRELIABLE! My next door neighbor is 80 years old and she is down to one ostomy bag! They Are not answering the doctors office, I have called myself, apparently the one time they did …
I have been trying to get my son’s supplies since August it’s now the end of January I’ve called several times but there is nothing in his chart they claimed the prescription wasn’t sent over however the previous conversation with them she …
This buisness is the worst ever, been waiting since June for them to fill my diabetic libre 2 prescription. Never respond to my messages and when I call they apologize and pretend they have fixed the issue yet still have not received my prescription. It is now December and I am taking my prescription elsewhere
I have tried all week to get ahold of anyone who will help me with my first order. After being on hold for 30 minutes, I selected the option for a call back, but no one called. I sent an email, no reply. I left a Vm, no reply. I am critically low on supplies and can’t even find out the status of my account. Not happy.
After calling J and B today about a medical supplies question, I was placed in line to be called back. When the company called me back, the employee on the other end of the line refused to speak and simply left the line open waiting for me …
I have not received my supplies that was ordered 2 months ago. I was given one excuse after another. A family member even contacted them, ordered the supplies and was billed on their credit card, and I still have not received my supplies.
Update I’m updating from a one to five stars one of J & B medical employees are working tiredlessly to help me resolve the issue of getting supplies for my mother. the issue is completely resolved I give a five star because of the effort …
The worst phone system possibly ever. Once they finally get back to you, it’s the next day. They screw up my supplies almost every month and the customer service is horrible. They are rude and don’t help when you need it. They cancel my …
How does this place stay in business with the non existent customer service? You can never get them on the phone and don’t bother having them call you back or answer your emails or messages. Now I no why my endocrinologist didn’t want me to …
I signed up with this company nearly a year ago to get supplies for my son. I have gotten ONE shipment. One. It took months for them to go through the approval process, call me to find out wha supplies I wanted, get approved again, then the …
Terrible. It’s been over two weeks since switching to this company because of insurance and I have gotten no where and have been left without diabetic supplies. I have had to call every day to get things done because they take no initiative …
I really hate thar I have to leave a star because it’s definitely not deserved. My son has been waiting on his supplies since the end of September I got no call returns and I’m on hold for over an hour this company clearly doesn’t put the …
Impossible to get to a live person and IF / when I do, the person gets rude, looses the call, hangs up, never calls back. Today, 3:05pm eastern, Annissa hung up on me. Now on 2nd call in…. going on 6 minutes now…. 2nd Service person …
My supplies were stolen from my porch. The company has no direct options for dealing with this situation and after several months worth of attempts to get a email to send the police report as I don’t have a fax machine. they sold my debt to …
This place discussed me it took me 2
1/2 hours to reach a human being.. The automated system needed to put batteries …
Service is absolutely awful. You can never reach a representative. I sent an email WEEKS ago…no response. Have sat on hold for hours only to be disconnected. Finally reached someone who told me they resolved the issue, yet hear we are …
I have high blood sugar my doctor prescribed me the Dexcom monitor I have been trying to get it filled since April of 2022 mind you this is the 2nd time I have gone through this company and had previously had the Dexcom last year and then …
Absolutely, positively HORRIBLE!!!
Earlier this year I didn’t receive my medical supplies on the date they were scheduled. When I called the CSR acted like she was very irritated with taking my …
Worst company I have ever dealt with. I have been calling for an entire month, every 3 days to get my sons items shipped and all they ever do is transfer you from department to department. When you finally get to someone after being on hold …
This is the worst company to date. Almost 6 months still no supplies for our grandma. I have called daily and they lie stating they never received the fax when I was there at the dr while it was faxed over. They lie over and over. Please …
They are the absolute worst! It took forever to get my items shipped for my 2 year old son, spoke to different people multiple times and should have gotten my child’s dexcom within a month instead it took 3 and they had everything they …
I have a special needs son and we use this company for incontinence supplies.
They are very hard to place and receive an order with. Communication is a mess they say one thing and don’t follow through. Only way of knowing if something is …
Par for the course for J and B Medical I have a billing issue and spoke to a very nice lady at length on Friday December 2, she said she would check with her supervisor and get back with me on Monday December 5. Today is the 14th still no …
Customer service is terrible. I just spent the last hour and half, over the course of three phone calls only to get disconnected every time. I’ve been forced to deal with J&B Medical since 2017 and it has never been a good experience. Their …
It’s been 1 year and my sons only gotten 1.5 box of his supplies. I say .5 because yesterday I got half of a months supplies, it took a month to get that box and it’s not even a full order. Also they’ve been the wrong diapers!!!!! Now I …
Worst supply company ever. Their work flows for getting new customers up and running are inefficient and counterproductive. They do not return calls, they have no problem solving ability. I am extremely proactive and organized regarding my …
One star only because 0 was not an option.
If your doctor recommends you get your supplies from this company, do whatever …
I have been trying to get supplies for my mother since the 1st week of Sept. It is the beginning of Oct. and still have not received the supplies. I’ve been calling every other day for the month of Sept and nobody figured out they did not …
Oh My God!!!!!! this company’s a big joke! I’ve been trying for almost a year, to get my mom’s incontinent supplies I’d call and they would say they’re going to resend them, then I’d call back and they’d say my supervisor is going to handle …
get a different medical supply place if you can!!!!! over all they need to update the technology at j&b, the online portal is terrible and never lists any balances i owe and then caused a hold on my over all account, I should be able to see …
Continually being told someone will call me back, they’ve had my Rx for 2 weeks and I’ve been out of diabetic testic supplies for 4 weeks and still have not received any information as to why it’s not being filled. Also long wait times when …
I was referred to j&b medical because my old supply company doesn’t work with my new hmo.
The process seemed to be going smoothly at first up until it was time to do a …
J&B is fine for getting supplies to customer however getting any kind of customer service when it comes to paying a bill is a JOKE! I never receive a bill but am told they won’t send more supplies until bill is paid. OK I want to pay …
The worst medical supply company I have ever tried working with, I call every week trying to get my product ordered and there is always something new they need then as it sits around on someone’s desk, I don’t think they really exist and …
I have now talked with 5 CSR’s. I was hung up on once. I have left 2 voicemails with your web support. What is going on? …
We are having problems receiving our supplies if I could have rated this company a minus 1 I would have. About 3 years ago things started getting bad with J an B. Now it’s worse than ever. My son will die without his catheters. Medicaid …
If you make any changes to your order, prepare to not receive products for up to a few months. This has happened three times now. …
What a mess. I can not even get in touch with the nurse for the initial intake assessment so that we can order supplies. It has been 26 days since initial contact. Multiple phone calls and voicemails from me and still, I can not get a …
I have had diabetes for over 20 years, and never experienced such poor CSR’s. Wait times over an hour long, transferred multiple times, all can’t believe how I am being treated but they all represent JandB and that is the problem. Billing …
Every single review posted is 100% accurate. My child has Type One Diabetes and J&B is the ONLY DME company our insurance works with, so needless to say, this is his ONLY option for supplies that are covered. I have spent THIRTY (yes, 30!) …
This place is absolutely horrible. Been trying to get supplies for my husband since July. The keep giving us the run around, keep sending letters saying they can’t contact him when they have not tried to, and then keep getting different …
I am a T1 diabetic and I am unfortunate enough to be required through insurance to have this supply company, but let me tell you I would rather be put through Saw then have to deal with this company any longer. This is the second month I …
J&B is very disorganized. We have been requesting my wife’s insulin pump supplies for 2 weeks and urgently in past week after our supplies were totally depleted. The order department line has 130-140 callers in the queue and promised …
I have been trying to get incontinent supplies for a 90-year old woman. Both insurance and medical group approved the order but J&B has not acted on it even after multiple phone calls. …
J&B medical strikes again. My doctor sent in a notice that a patient with a different name and completely different birthday had died in 2020. The excellent people at J&B then associated that with me and inactivated my account. Now I’m going out of town and don’t have my supplies. My every experience with this company is negative.
Update: was contacted by a customer representative the next day. Changed my to 2 stars. They were understanding of my concerns and took care of the missing items that were never shipped. …
Don’t use this company if you’re in desperate need of medical supplies. They are beyond unreliable! After my experience I’m shocked they are even still established and operating. My 5 YO nonverbal autistic twins have been waiting on diapers …
EDIT: To the response from J&B – You may contact me in writing as I requested via my voicemail yesterday. Please do so through email or your patient portal. I now require everything in writing for documentation to my insurance company. …
It took almost a month to get my daughters dexcom. I called every day to see what I needed to do. After waiting on hold at least 40 minutes every time i was assured EVERY TIME it would be shipped. I spoke to the supervisor Adam multiple …
J&B is the worst medical supply company I’ve ever dealt with. Here’s the reasons why:
The don’t communicate with your doctors office, and they don’t communicate with …
Terrible supply company. Unfortunately I’ve had to deal with them for almost 3 years now. I’m a type 1 diabetic and I am required to obtain all of my pump and CGM supplies through J&B since they work exclusively with my insurance company. …
Long hold times and shipping delays. I was recently diagnosed with gestational diabetes. I got an initial shipment of diabetic supplies pretty quickly and decided to have my resupply orders filled through J&B. After a week or two, I was …
My family has had a terrible experience with J&B for incontinence supplies for my two children. One child’s account took weeks to set up because of how impossible it was to communicate with the company – multiple holds of 20-40 minutes, …