This company has no compassion for their customers at all the pandemic has us the verge of losing everything and they provide NO wiggle room whatsoever dont even know how they sleep at night
When their systems are down, you have no way of access your information via online or through phone. When you try to call customer service, they cant even access information. How do they expect customers to pay their bills. Not good customer service.
Completely disrespectful towards the customer for the company not to give the customer a choice in signing up for Project Round Up. In fact, is isn’t even disclosed to new customers!
I’ve known some very good people to work there or else they would get one star … I’ve had them to turn my power off once by mistake at the wrong address then didn’t want to come back and turn it on until the next day .. I’ve had them turn …
My advice is not to buy a house in the area they service. They are the worst electric company ever. Money hungry and will cut you off in two days no excuses.
Quick to get the power back on after a storm and customer service is good every time I have called or went in. They were great about helping us change the power into our name after my father passed away.
Highly efficient and friendly. Not only do I have them for my personal power service but as a local realtor I am constantly having to refer my new clients to their staff to setup service. Not once have I heard anything negative about the customer service my clients have received.
This is the worse electric company that you could ever come across! At all cost avoid Jackson Emc if you can! Customer Service is 50/50(never know if you are going to get a nice person or a butthead).
This morning Jackson EMC power truck blocked my driveway for over an hour while they connected a temporary line for construction next door. They were pulled way down into my driveway past any right of way. I don’t think they should at any time block anyone’s driveway.
Integrity is a core value of JEMC. I have been a customer over 25 year, and I have never had an issue that was not quickly and professionally resolved. Having overhead power lines I expect an occasional outage during a storm, and I am …
I wish there is another electric service i can choose. They are terrible. They charge me 15 dollars late fee the time of pandemic. The other thing when you call no body answer, I have to call several time to get somebody to ask about my bills.
The power went out worked this morning. A tree fell on the power lines. The power crews came out quickly and worked diligently to get it back on. My neighbor and I sat on my back porch cheering them on. Better than television. They did a …
Power went out tonight after a brief 15 min storm. All of Clarke county they service lost power. You’d think they’d put multiple teams on trying to get this fixed ASAP…5 h later and still no power or update on Twitter or FB or even their …
WOW! I was just talked down to like a 2 year old from the staff at this facility. Our bill was 101% increased from this time last year. They refused to offer any help, all they would tell me was “ma’am, it gets colder and the winter and …
What a joke! I paid a passed due balance and spoke with someone 12/23. They said service would be restored the same day. Here we are Christmas Eve and the office will be closed until Monday with very cold weather and possible snow coming …
The EMC contractor replacing poles removed the chain from my automatic fence gate, pushed it open and knocked on my door. When I asked “why?” he said Jackson EMC gave him permission . We also have signs stating private property. The …
Run !!! Highway robbery!!! Very rude, poor customer service! Don’t ask to speak with Cassie, she talks to you like you’re at a ghetto corner store and offers no help whatsoever. Distasteful!
I love Jackson EMC. We’ve been member customers in Athens 2017 and they have come to help me remove several trees at risk to my lines at no cost to me, plus the refund/profit sharing checks each year are a nice benefit. It’s a great business model and service is relatively and friendly.
Refused to help me. I had to call back 3 times before someone was kind enough to help with my problem with the automated service. Half of the customer service representatives follow a protocol the other half do not. You have to beg for them …
This company is horrific. They are absolutely impossible to deal with. If you have a choice do not… allow them to service you in anyway. They won’t allow a payment on an account, but turn your power off. It is the most insane thing I have …
Electric stuff
This place is FANTASTIC!
Fast service and reliable service.
Very fast, good service. Thanks!
Customer service is great. Super friendly.
Customer service totally useless. Not helpful at all.
This company has no compassion for their customers at all the pandemic has us the verge of losing everything and they provide NO wiggle room whatsoever dont even know how they sleep at night
Terrible customer service! Arrogant and rude! Gwinnett county is a much better office than Jefferson!
Not a big fan of the rule of knowing the last 4 of the SSN for the name on the bill.
Isn’t that illegal in some states?
Beat yet
Now that’s service!!! Thank you
When their systems are down, you have no way of access your information via online or through phone. When you try to call customer service, they cant even access information. How do they expect customers to pay their bills. Not good customer service.
Completely disrespectful towards the customer for the company not to give the customer a choice in signing up for Project Round Up. In fact, is isn’t even disclosed to new customers!
I have been paying on the phone and i keep getting disconnect notices i need to tal KU to some one
I live in Buford, Georgia on Hamilton Mill Road. Because of the hurricane issues we no lights but, JEMC came out and did a good job. Thanks
I’ve known some very good people to work there or else they would get one star … I’ve had them to turn my power off once by mistake at the wrong address then didn’t want to come back and turn it on until the next day .. I’ve had them turn …
My advice is not to buy a house in the area they service. They are the worst electric company ever. Money hungry and will cut you off in two days no excuses.
Quick to get the power back on after a storm and customer service is good every time I have called or went in. They were great about helping us change the power into our name after my father passed away.
Very nice. Excellent company!
Highly efficient and friendly. Not only do I have them for my personal power service but as a local realtor I am constantly having to refer my new clients to their staff to setup service. Not once have I heard anything negative about the customer service my clients have received.
This is the worse electric company that you could ever come across! At all cost avoid Jackson Emc if you can! Customer Service is 50/50(never know if you are going to get a nice person or a butthead).
This morning Jackson EMC power truck blocked my driveway for over an hour while they connected a temporary line for construction next door. They were pulled way down into my driveway past any right of way. I don’t think they should at any time block anyone’s driveway.
Integrity is a core value of JEMC. I have been a customer over 25 year, and I have never had an issue that was not quickly and professionally resolved. Having overhead power lines I expect an occasional outage during a storm, and I am …
I wish there is another electric service i can choose. They are terrible. They charge me 15 dollars late fee the time of pandemic. The other thing when you call no body answer, I have to call several time to get somebody to ask about my bills.
The power went out worked this morning. A tree fell on the power lines. The power crews came out quickly and worked diligently to get it back on. My neighbor and I sat on my back porch cheering them on. Better than television. They did a …
Power went out tonight after a brief 15 min storm. All of Clarke county they service lost power. You’d think they’d put multiple teams on trying to get this fixed ASAP…5 h later and still no power or update on Twitter or FB or even their …
WOW! I was just talked down to like a 2 year old from the staff at this facility. Our bill was 101% increased from this time last year. They refused to offer any help, all they would tell me was “ma’am, it gets colder and the winter and …
What a joke! I paid a passed due balance and spoke with someone 12/23. They said service would be restored the same day. Here we are Christmas Eve and the office will be closed until Monday with very cold weather and possible snow coming …
The EMC contractor replacing poles removed the chain from my automatic fence gate, pushed it open and knocked on my door. When I asked “why?” he said Jackson EMC gave him permission . We also have signs stating private property. The …
Run !!! Highway robbery!!! Very rude, poor customer service! Don’t ask to speak with Cassie, she talks to you like you’re at a ghetto corner store and offers no help whatsoever. Distasteful!
I love Jackson EMC. We’ve been member customers in Athens 2017 and they have come to help me remove several trees at risk to my lines at no cost to me, plus the refund/profit sharing checks each year are a nice benefit. It’s a great business model and service is relatively and friendly.
Refused to help me. I had to call back 3 times before someone was kind enough to help with my problem with the automated service. Half of the customer service representatives follow a protocol the other half do not. You have to beg for them …
This company is horrific. They are absolutely impossible to deal with. If you have a choice do not… allow them to service you in anyway. They won’t allow a payment on an account, but turn your power off. It is the most insane thing I have …