(Translated by Google) I will never be treated at this clinic again.
Where the doctor and staff are terrible I do not recommend it to anyone. I arrived by referral and they treated me like an addict and dr. Vicenti, without even …
My husband has been in severe pain back pain for over 20 years. We have tried all surgeries, medicines, procedures, and anything else you could think of. All to no avail. We recently began going to Jax Spine and Pain Center at the …
Dr. Garcia sincerely displayed intense dedication to her medical field in trying to find out the core of my wrist, and elbow pain. For over two decades in the U.S Army, and outside civilian doctors, I was misdiagnosed. With her experience, …
Lily the receptionist is great ! She is very kind and accommodates my visits and goes the extra step to.ensure I’m okay while waiting. She is definitely an asset to the company. Also Mrs Karen is also very kind an very efficient at getting …
Such a shame that Dr. Spooner sold his practice to these people. I’ve been a patient of Dr. Spooner for a while – and never had a problem. Dr Garcia immediately cut back my XR medication that I have been on as prescribed for years for no …
I just want to take a moment to recognize the absolutely amazing teams that help me at JSP- they are always the epitome of reliable caring professionals in their field: Dr. Mann, Will, & Autumn; T. Matt Mattos & Casey; Angela is/was always …
They don’t answer messages, they don’t care what so ever. I been in pain since June I am trying to get I touch with them for a refill. No call back. Nothing.
I all ways have a good experience and staff member Catherine was such great help to me today she went above and beyound her duties thanks again catherine
I wonder why I get a text reminders just to be told A referral will be needed. Why not inform me of that the same time you remind me of a appointment I do not get to use.
Very unhelpful.
I’ve been going here 3 years since my accident and have not gotten any relief from a ruptured disk. I am now having trouble walking and living my everyday life and have been unable to get any relief at all.
I have never received nothing but excellent service from registering to my treatment. I am so blessed to be taken care of but the nurses and doctors at spine&pain crnyer
I have no problem with the doctor or pa.
My problem is with the staff. They are rude and never return phone calls.
I will speak with the doctor and pa and tell them I’m leaving not because of them but the office manager and staff.
They have a Outstanding group of Doctors but availability is not easy. Since all the phone calls are routed to one office their hold times are very long and frustrating enough that you don’t want to call them.
I have gone through a lot of doctors telling one thing another but when I walked into the Jacksonville Spine center I felt right at home the staff is wonderful Dr. Mann he is a great man that will be there every step of the way with you …
I have known Dr. Christopher Roberts for more than 20 years. He was instrumental in my initial lumbar surgery and in finding the damage following a car accident several years later. This doctor is a very compassionate, intelligent, caring, …
Called several times never got an answer. Send two requests for an appointment, never heard from them (useless, don’t request appointments in their webpage). Up until now no one has gotten in contact with me. Terrible service.
Dischared on the day of a follow up appt. Doctor Mann, playing games with my treatment. Then they tried to bill me for the visit , they cancelled. Lacking in empathy, only the money counts
the smell of fresh paint doesn’t cover up the smell of mold and mildew. Dirt and grime can be found in every crevice.
the support staff (nurse’s, receptionists) were very nice, however the staff …
Have never waited under an hour to see doctor. They have no reminder system so make sure you write down your appointments and take notes of what to do/not do before a procedure. For as many people that they seem to serve, not impressed with their customer service or follow through.
I’ve been a patient under Dr V for more than 6 years and the office and staff are pleasant atmosphere. I would not change my care for nothing. All the doctors and PA are AWESOME
I had pretty much given up on feeling somewhat normal ever again. I had tried every therapy available with minimal improvement and eventually a return to pain of 10, on a 1-10 pain reference chart with 1=no pain and 10=pain severe enough to …
Great place with a better staff . Dr Akbary is amazing ! Seen to many drs lately and I must say he has been head and shoulders over every one else . Glad I chose the north location . Mrs Janell is awesome too , the sweetest !! Just a great …
Been with Dr Roberts group over ten years and have nothing but highest praise for him and his staff. Always been treated kindly and compassionately by him and his staff. Am currently on my second pump and don’t know what I would do …
I’ve been going here over a year they just give you the run around and make insane money off of you and your insurance I’m still in excruciating pain and they just dismiss it and tell me oh the next this or that will make it better. Don’t waste your time and money find a real doctor.
I would like to recognize Matthew Bonin for his extremely professional. knowledgeable and polite treatment he has provided me. Along with Dr Roberts they have made my challenges easier to face one day at a time. …
I had 1:45 appointment I called to inform them I was stuck in traffic and would be a little late I got there at 2:03 they give a 15min gap I got there and they said because I was late I couldn’t be seen until 3:15 there were 2 people in …
Terrible service…new patient… appointment at 1 pm…set to arrive 12:45pm I arrived at 12:35pm …a really MESS with the registration….another with the insurance verification…Dr Carey left without a word…later 2 pm, arrived Maria …
I have a chronic condition and was perscribed medication that i requested when i ran out. I was made to feel like a drug addict when i requested a new perscription on the due date. Made to take a drug test (came out negative). and was …
The wait time is very short to be seen. I was really early one day and was optimistic about them seeing me so early(hours). I suggested that I come back at my scheduled time but they said they’ll see me. I was surprised being that the …
The only experience I had was with Mr Mann. The worst thing is that how he assumes to know everything including his “course of action.” I have MS, all I hear is we don’t know for sure but it could be and then we can be 100 percent …
Wonderful care and great staff. I see Dr Akbary and I am very happy with the results I am getting. I did not think I would ever have any relief from constant chronic pain.
Dr. Michael Hanes is amazing and I have recommended many people like myself with CRPS to him. I have a DRG spinal stimulator that is helping quite a bit even though I now have on and off pain in my back where the battery pack is located, however I would not change it! Thank you so much for all of your continued support Dr. Hanes!!
It’s cliche to say but Dr.Hanes gave me my life back. That’s putting it lightly. I went there with no hope. I was in a significant amount of pain. Most days it hurt so bad leaving my bed wasn’t an option. I was misdiagnosed by a previous …
Dr. Roberts is a miracle worker. I’ve had multiple surgeries and procedures on my neck and lower back. Was in quite a bit of discomfort for the past few years, my neurosurgeon suggested injections again. Went to Jax Spine and Pain, and one procedure did the trick.
Dr Mann is SOOOO good. I have excruciating pain all over. After his epidural, I feel like a completely different person. I have had months of agony, and I feel like a different person right now. I won’t go anywhere else.
Hello, Dr. V has been my doctor for 7 years now. I can’t say enough good things about him. He truly cares for me. When I met him, I couldn’t walk, I had spent a year laying on my couch crying and just getting fatter every day. Dr. …
This office is just amazing! From checking in for my appointment to checking out for my next appointment, the staff are just incredible! I always feel welcomed when I get there and I don’t feel rushed out. Even when I don’t feel myself they always put a smile on my face!
It’s all about making money to these guys! If I didn’t get a second opinion after my mri and gone solely on their interpretation I would be paralyzed. Then when asking for pain relief before my surgery they said I needed another $220 doctor …
The doctors are uncommunicative. They made me feel they were doing me a favor even seeing me. Maybe orthopedist training doesn’t include a course in personal relations. I would not choose this group if I had it to do over again. There are other,maybe better, choices in Jacksonville.
Five full days since initial appt. Prior authorization was to be submitted to insurance for a procedure. Five full days since , insurance has still not received the request. No response from anyone at JAX Spine and Pain Center.
Dr. Mann is fantastic! His attitude, his attention to detail and to the patient is over the top. He worked on my wife Belinda Heimbach and so far she’s doing pretty good and for that I’m very THANKFUL. Thank you Dr. Mann.
I’ve been to Jax Spine Center for two issues. First: I had torn cartilage in my hip and the doctor at JOI told me that if I had surgery, they would have to dislocate my hip and there was only a 30% chance of recovery. NOT acceptable, so I …
The Jacksonville Pain & Spine Center is a great plave for treatment. Dr. Mann is very good, professional and friendly. He spends the necessary amount of time to discuss my issues and the right treatment plan required.
Steer clear! Doc is fine when you finally get to see him, after waiting & waiting way past your appt time, but the office is the worst! Rude, incompetent, and uncaring. Honestly, my vet takes better care of my dogs, than how I was treated. Not patient-friendly at all.
We haven’t always had the best phone experiences when calling the office, however today Katheryne took our call and was AMAZING. Thank you Katheryne for amazing customer service skills and for being so helpful and friendly! You are an asset to Jax Spine & Pain Center!!!
I am amending my previous review after my problem was acknowledged and solved by Dr. Hanes and Maria, the clinical nurse manager. I am happy my issue received the care that it needed and I will continue to be a patient here.
I saw Dr. Reddy at his weekend clinic at UF Jax North. He read my MRI reports and spoke clearly in terms that I could understand. He was professional and had a pleasant attitude. He was a pleasant young doctor.
I’ve been a patient a the UF North location for about a year. Everyone is always helpful and super nice.
Dr Akbary is great and always takes time to check and double check what we are doing that day and for any allergies.
I have been seeing Dr. Roberts for about 15 years, best back surgeon in the state of Florida. I won’t mention the other “so called “‘
Back surgeons I’ve been to.one is at JOI . …
I have suffered from back pain for a decade and i have tried 2 other well known practices in Jacksonville before coming to jax spine. Dr. Akbary spent almost 30 minutes with me, asked lots of questions and created a game plan for my …
I’ve been seeing Dr John Carey now for several years and couldn’t imagine going somewhere else. Staff is friendly and helpful and I appreciate all the help Jax Spine Institute has done for me over the years. If you’re looking for pain …
My Wife was extremely disappointed with Dr. Hanes and Jax Spine and Pain in their lack of professionalism, lack of respect, and lack of communications between the office staff.She was to receive spinal injections but when my insurance …
My. wife has seen Dr. Akbary for one procedure and it has not helped control her pain, He said she needs another procedure in about two weeks but I seem to be getting a run around while trying to make that appointment and not getting a …
I took my mother in law to see Dr.Hanes back in June of 2018. My mother in law suffered from Debilitating back pain for nearly 4 years, her activities both Physically and Socially were nonexistent. Our family was looking for answers and …
What a wonderful staff, Dr, Vincenty thank you for everything you have done for my husband. You are an amazing doctor and human being we appreciate you.
I also needed help with billing questions and Ashley was ver patient and extremely helpful, helping with each and every question i had. thank you for being so kind.
I saw Dr. Aravind Reddy today at their North clinic and he is very personable, listens to his patients and concerned about his patients care. I am very pleased to know Saturday hours are open for the working people! The clinic is lovely and wonderful and I love them all. All staff are appreciated and very welcoming.
I absolutely LOVE this office! I have been a patient here for several years. Everyone is always SO pleasant and helpful. They really do care about their patients and it shows in everything they do. Dr. Vincenty is amazing and has helped me with the pain that I have. I could not look for a better place to trust with my well being.
The Jax Spine Center is the worst office i have ever been too. After telling them numerously that the injections were not working they suggested doing injections from a different angle. The nursing staff is horrible and never returns a …
The jax and pain center is really helpful to my condition. The staff is courteous and knows how to make sure you have a good day. Dr vincenty is an excellent Dr. And has a great personality. The PA I see is knowledgeable and Cates about my health.
I was a patient with them for about 5 years. Never really helped me but gave me medicine and a couple injection that left me in pain. And then they discharge me saying they was sending a letter in the mail and still never received it. …
I just returned from the Jacksonville Spine Center. Dr. Michael Hanes and his assistant Antonio could not have treated us any better. Dr. Hanes spent 15 to 20 minutes discussing my husband’s orthopedic problem. He was professional, …
The nurse/assistant in St. Augustine is great. However, Dr. Hanes professionalism and bedside manner has a lot to be desired.
I had back injections done where he brought in his personal cell phone while he …
I have been seeing doctor Vincenty for a over 3 years now, and he literally gave me my life back. he is so caring, compassionate, and he genuinely cares about his patients and i have nothing but respect and appreciation for this man. thank you to the office staff, his assistant , and nurses, everyone is always so wonderful
I think I have only seen the doctor for a total of 10 minutes in the last six visits. They have done nothing to help with the pain from a pinched nerve. They just keep telling me to come back every two weeks so they can reevaluate me. If you want compassionate care go somewhere else.
I’ve been referred to Claudio Vincenty, MD by Bradley Wallace, MD! Upon my very first interaction with Jax Spine Center I was definitely VERY IMPRESSED! They’d phoned me very quickly after Dr. Wallace referred me to Dr. Vincenty because my …
I have nothing but good things to say about this office. From the kind staff, to Dr. Carey and his nurses. They have wonderful bedside manner, and Dr. Carey is so caring compassionate about what he does. Most of my visits are low wait times and quick to be seen.
Lost my files that were faxed to them from the ER(out of state ER) so my meds could be continued. The morning they reopened from holiday break I called to make sure it was recieved and I was told yes. Now I’m in withdrawls and in a hell of …
I see APRN, DPN Shweta Patel at the Fleming Island office. She is very personable, knowledgeable, and takes the time to thoroughly answer my questions. She goes above and beyond to help with my meds. The young man at the front desk is the …
This doctors office offers pain management & interventional pain management. I go for pain pump management, as well as interventional pain management. The wait is usually less than 20min, although it’s somewhat irritating to have to show my …
First visit with Dr. Roberts and his nurse, Ms. Amy. Both of them were very attentive, caring, and understanding. The staff is also friendly and you can definitely tell that they all have a big smile under their face mask. Love this place and would definitely recommend Dr. Roberts to friends and family.
My husband & are patients of of Dr. Michael Hanes. We highly recommend him for anyone seeking a pain mangagement physician. He is extremely, knowledgeable, kind, compassion & caring. All of the qualities you want in a Dr. He listens to your …
I have never had a bad experience. The office never overbook’s appointments, and they run on schedule unlike many Dr’s offices
Dr. Mann and Lauren his M.a. are and have always been very professional …
I can’t say enough good things about Jax Spine and Pain Center and Dr. Mann! I was in a severe car accident and after months of physical therapy, acupuncture, massage, pain medication I could not get rid of the residual pain. Trying to …
I am an 81 year old avid bicycling enthusiast. I was averaging 65 to 70 miles per week on my road bike, when I was first beset with a spell of sciatica from hell. The doctors call it lumbar spinal stenosis, and it is totally debilitating. I …
I injured my back at my job, and as usual was referred to an urgent care to get looked at. I was left with many questions on what was actually wrong, or even how to recover properly. They did the bare minimum when it came to helping me. I …
Waited a week for a call back to schedule a follow up appointment… when given one date 2 weeks out, at either 7:30 am or 3:45 pm I asked to let me call my wife and see if she would be able to take me at either of those times. I did in …
I made the decision to leave this practice after the experience I had at my last appt. with Dr. Bremer. I left my appt. that day in tears after being made to feel dismissed and unheard. I deal with enough stress from my chronic pain, I …
Jax Spine & Pain North – Dr. Akbary, Renee, & Janelle were my caretakers. First, Dr. Akbary thru me into a hardcore benzodiazapine withdrawal. I had been successfully treated by my primary care Dr. for 7 years with Valium for intense muscle …
I went to this office twice. On the first visit I was very happy that Dr Mann was giving me an epidural steroid injection immediately. I didn’t have to go home and worry about it for days. (It wasn’t too painful after all the pain my …
The office staff, scheduling to be specific, do not return calls in a 24-48hr period so you are forced to spend hours and days calling for a response. Oh, they also lie in their calling notes, stating they called you and left messages but …
I have two herniated disks which began 15 years ago. They will heal, then fortunately for me, I normally don’t re-injure myself for at least 2-5 years. That’s all grand until I lift something the wrong way, turn too quickly, etc., where I …
I have been to see Dr Reddy twice. Each visit was very good. He was caring, patient and knowledgeable.
He took the time to go over my MRI line by line with me . He answered all my …
I’ve been dealing with neck and shoulder pain for over seven years and have seen multiple specialists and physical therapists. Jax Spine has been the only place that has taken my concerns seriously enough to try everything possible to give …
I cannot say enough good things about Dr Reddy, Monica and the staff at the St Augustine office. I was extremely leery coming for my first appointment with intractable hip/sciatic pain. I expected to have to defend my pain and endure all …
Dr. Claudio Vincenty advised me to put a medtronic pain pump in my body. I would not recommend this procedure. Not because it doesn’t work, but bc your completely dependent on another human being for life. After recovering from surgery (two …
Jax Spine and Pain is the best pain management providers in all of Jacksonville and Southeast Georgia. From the front desk team, nurses who room the patient, to Dr. Justin Mann himself… Jax Spine is fantastic and they really helped my …
Been a patient here for many years, very nice people, Dr. Carey is the best! Today I had the most friendliest person ever on the phone. Kathrine was obviously in a great mood when she took my phone call. Most are good on the phone, but today Kathrine was exceptional!! Thanks for making my day Kathrine!!!
Doctors are great but office staff is dropping the ball. Twice they have neglected to send in necessary documentation to my insurance to have back injections approved. Both times they said they were waiting on insurance, when the insurance …
I took my 83 year old Mom there for excrutiating low back pain. She was unable to ambulate without a walker. Since I work for a Primary Care Physician and I have heard nothing but good things about them from our patients, I brought my Mom …
Before I came to Jacksonville Spine Center, I was at the end of my rope with the pain that I was having to live with. I wanted to just give it all up, you do not know what pain is until you live with pain every waking moment of your life! …
Dr. Mann is one of the most compassionate and caring doctors I have ever met. He makes you feel like you matter and your pain is his priority. The injections he recommended and performed for me cured a headache I had been dealing with for …
The doctors in this group are amazing and I would love to give them five stars, but omg the billing dept refuses to apply cash correctly. They constantly apply cash to appts not on your statement yet. Then charge you for same service date …
I have been seeing Dr. Hanes for a little over 2 years now for epidural injections in my back. I had back fusion surgery 10 years ago but after 6 years the pain was back. I was referred to JAXSPINE by my neurosurgeon two years ago. …
Dr. John Carey (& his team) are as good as it gets. No doubt about the quality of their treatment, service and overall demeanor. The entire staff (office employees too) works to make each and every patient feel comfortable.
1. Fine medical providers. Pain from wreck with texting driver is finally better 3 years later. They are respectful, listen, and care with expertise. Short, hurried appointments, so miss important details. Can only address one issue at a …
I felt like I was getting a run-around instead of medical care to help resolve my back issue. First appointment got me a prescription for an inflammatory. My primary care doctor could have done that. I needed to go to a third party to get …
I initially contacted the office foe sciatic pain. Went for initial assessment and within a couple days received an injection. The doc said we could schedule a second injection or just wait until the pain returned. I chose to wait. A …
First visit Dr was caring and compassiinate. 2nd visit… A young kid, fast talker M—-x told me i need tobget all my records together and bring them to the next visit. I only get 12 minutes with each patient so it needs to be in order …
At first it seemed like the place had it together they were very efficient. Now that I’ve been going a while they are not as nice to me as I thought, well see as time goes on.
I am a patient at the North Jax location and have had nothing but a positive experience during every visit. The staff are very professional and truly care about their patients. I have had injections and ablation done and the nurse Max who …
Terrible call back system. You can NEVER get hold of anybody by phone despite leaving call-back numbers. I will most likely change doctors due to this factor alone. You will be charged for a no-call no-show regardless of spending HOURS of …
Mostly great for a plsce that sticks you with large needles. Front desk customer service is clinical(my positive uptake) back of the clinic is very empathetic to your needs and genuinely caring!
Do not use this practice. They cannot be trusted with your money when working with accident lawsuits. The practitioners are legitimate as far as I know, however their business practices are suspect. …
I have been seeing Dr Vincenty off and on for over 15 years. He is a great doctor and back when he was a much smaller practice, his service ( and time spent with patients) and care was exceptional. They are just too big to give the level of …
I know writing this review won’t mean a thing to Jax Spine & Pain, as I don’t see that they have responded to any negative review. Here it is anyway. This is based on the Max Leggett location. …
I love Dr. Reddy at the Fleming Island office. He tried to help me the best he could, however the practice is AWFUL! Shante in billing refused to refund my HSA for a procedure that they made me pre-pay and then we unable to do. Everyone in …
Two things; Jax Spine & Pain is the best company that I have ever worked at. They truly care about their employees, the people are great and nice, and there is opportunity to grow in the medical field. Most importantly, they care about …
I went to this office when I injured my back in 2015. I was in extreme pain, balling crying all day, unable to work or barely function. They had ZERO empathy. I tried two injections that did absolutely nothing and finally begged to be …
Dr. Garcia is amazing she actually listens to me and takes her time explaining stuff that’s going on till I understand and she is just a wonderful doctor who is in it for the right reasons!
Dr. Reddy was a real pleasure to meet. His practice is in need of some professionals. I was scheduled for a back brace fitting. Sat for an hour, finally I asked if I was forgotten about? Oh no, there’s no one here to fit you for the …
The follow ups have been less than impressive after they did the Kyroplasty procedure. Been in alot of pain ever since and they have given me zero treatment such as epidurals or any other kind of pain relief other than minimal pain meds and …
Driving over 3 hours for the appointment and then waiting 5 hours at a pharmacy to not ever get it and of course they closed at 12 and are closed for 2 days following! So, I drove 3 hours back home. So when they do finally decide to send …
So much to say and it does not include doctor Carey or his staff. They’re great. That front office though, oof. How they remain in business is beyond my comprehension. Nice new facilities though. Only 2 handicapped spots though? The whole parking lot should be handicapped parking to be honest.
Dr. Roberts has helped me & my family so much! He’s the best spine surgeon/pain management physician in the area. He has significantly reduced my pain level and improved my quality of life. I can’t say enough good things about him & Jax …
Dr. Roberts went above and beyond for me. I have some herniated discs and a bunch of other stuff but he was able to make arrangements for me to get a procedure in a short amount of time. I’m grateful for the urgency and recommend Jax spine …
A one star review is for cleanliness only. Getting to see an actual doctor there is a challenge. They are apparently well equipped with assistants. At my 3rd visit when it was decided that the injections would not be a good option for me, I …
(Translated by Google) I will never be treated at this clinic again.
Where the doctor and staff are terrible I do not recommend it to anyone. I arrived by referral and they treated me like an addict and dr. Vicenti, without even …
My husband has been in severe pain back pain for over 20 years. We have tried all surgeries, medicines, procedures, and anything else you could think of. All to no avail. We recently began going to Jax Spine and Pain Center at the …
Thorough and patient
I’d clearly recommend to friends
Dr. Garcia sincerely displayed intense dedication to her medical field in trying to find out the core of my wrist, and elbow pain. For over two decades in the U.S Army, and outside civilian doctors, I was misdiagnosed. With her experience, …
Lily the receptionist is great ! She is very kind and accommodates my visits and goes the extra step to.ensure I’m okay while waiting. She is definitely an asset to the company. Also Mrs Karen is also very kind an very efficient at getting …
Such a shame that Dr. Spooner sold his practice to these people. I’ve been a patient of Dr. Spooner for a while – and never had a problem. Dr Garcia immediately cut back my XR medication that I have been on as prescribed for years for no …
I just want to take a moment to recognize the absolutely amazing teams that help me at JSP- they are always the epitome of reliable caring professionals in their field: Dr. Mann, Will, & Autumn; T. Matt Mattos & Casey; Angela is/was always …
Awesome care!
The team is very professional
Dr Akbary is AMAZING!!!!!!!
Extremely kind and compassionate
I absolutely love and trust this group!
Dr.Justin Mann and staff are the very best !!
Very professional! Adequately handle my pain.
Very professional and caring group of
doctors and staff.
Nice people but inefficient. Been there twice waited over an hour twice.
I love Jax pain center they gave me my life back
Very attentive and great call back return time!
Really great place. I would not be working if not for Jacksonville spine center.
PRO,great service,the pa’s are awesome!!
Very knowledgeable.
Very knowledgeable and very efficient, friendly staff
Dr Roberts and his staff have always managed my pain very well.
For dr salek— he is awesome … the best
Dr Mann and staff are awesome; friendly and professional.
DR. MADDOX HAS TAKEN VERY GOOD CARE OF ME.
They don’t answer messages, they don’t care what so ever. I been in pain since June I am trying to get I touch with them for a refill. No call back. Nothing.
Been a patient for 17 yrs . Great drs. They really care for you.
Top shelf service got me back to work with lot less pain
I saw Dr. A Reddy and he was very nice and concerned about my problem. He gave good recommendations to help solve my problem.
Dr. Carey listened to my problem with my back and was able to givr me an injection that day and helped me a lot!
I am blessed I found Jax Spine & Pain Center. They know what they’re doing n don’t mess around. Managing pain is exactly what they do.
An amazing place that takes care of you, such a great atmosphere! Glad I came here
Received wonderful care by Dr. Vincenty and would recommend him to all! Staff is also awesome and professional.
I all ways have a good experience and staff member Catherine was such great help to me today she went above and beyound her duties thanks again catherine
I wonder why I get a text reminders just to be told A referral will be needed. Why not inform me of that the same time you remind me of a appointment I do not get to use.
Very unhelpful.
Dr. Akbary is very compassionate and understanding he has the most amazing bed side manners.
I have been a patient since 2007 and I love the staff and my doctor, Dr.Roberts. They have emained honest to me with my serious back issues.
I’ve been going here 3 years since my accident and have not gotten any relief from a ruptured disk. I am now having trouble walking and living my everyday life and have been unable to get any relief at all.
Front desk was AMAZING! I have seen a big improvement in terms of front desk. The new staff is hard working and very friendly.
I have never received nothing but excellent service from registering to my treatment. I am so blessed to be taken care of but the nurses and doctors at spine&pain crnyer
I have no problem with the doctor or pa.
My problem is with the staff. They are rude and never return phone calls.
I will speak with the doctor and pa and tell them I’m leaving not because of them but the office manager and staff.
Jamie is amazing. She helped me so much. Her customer service was so on point. She was warm and very friendly
They have a Outstanding group of Doctors but availability is not easy. Since all the phone calls are routed to one office their hold times are very long and frustrating enough that you don’t want to call them.
I have gone through a lot of doctors telling one thing another but when I walked into the Jacksonville Spine center I felt right at home the staff is wonderful Dr. Mann he is a great man that will be there every step of the way with you …
I have known Dr. Christopher Roberts for more than 20 years. He was instrumental in my initial lumbar surgery and in finding the damage following a car accident several years later. This doctor is a very compassionate, intelligent, caring, …
Called several times never got an answer. Send two requests for an appointment, never heard from them (useless, don’t request appointments in their webpage). Up until now no one has gotten in contact with me. Terrible service.
Dischared on the day of a follow up appt. Doctor Mann, playing games with my treatment. Then they tried to bill me for the visit , they cancelled. Lacking in empathy, only the money counts
the smell of fresh paint doesn’t cover up the smell of mold and mildew. Dirt and grime can be found in every crevice.
the support staff (nurse’s, receptionists) were very nice, however the staff …
Have never waited under an hour to see doctor. They have no reminder system so make sure you write down your appointments and take notes of what to do/not do before a procedure. For as many people that they seem to serve, not impressed with their customer service or follow through.
I’ve been a patient under Dr V for more than 6 years and the office and staff are pleasant atmosphere. I would not change my care for nothing. All the doctors and PA are AWESOME
I had pretty much given up on feeling somewhat normal ever again. I had tried every therapy available with minimal improvement and eventually a return to pain of 10, on a 1-10 pain reference chart with 1=no pain and 10=pain severe enough to …
Great place with a better staff . Dr Akbary is amazing ! Seen to many drs lately and I must say he has been head and shoulders over every one else . Glad I chose the north location . Mrs Janell is awesome too , the sweetest !! Just a great …
Been with Dr Roberts group over ten years and have nothing but highest praise for him and his staff. Always been treated kindly and compassionately by him and his staff. Am currently on my second pump and don’t know what I would do …
I’ve been going here over a year they just give you the run around and make insane money off of you and your insurance I’m still in excruciating pain and they just dismiss it and tell me oh the next this or that will make it better. Don’t waste your time and money find a real doctor.
I would like to recognize Matthew Bonin for his extremely professional. knowledgeable and polite treatment he has provided me. Along with Dr Roberts they have made my challenges easier to face one day at a time. …
I had 1:45 appointment I called to inform them I was stuck in traffic and would be a little late I got there at 2:03 they give a 15min gap I got there and they said because I was late I couldn’t be seen until 3:15 there were 2 people in …
Terrible service…new patient… appointment at 1 pm…set to arrive 12:45pm I arrived at 12:35pm …a really MESS with the registration….another with the insurance verification…Dr Carey left without a word…later 2 pm, arrived Maria …
I have a chronic condition and was perscribed medication that i requested when i ran out. I was made to feel like a drug addict when i requested a new perscription on the due date. Made to take a drug test (came out negative). and was …
The wait time is very short to be seen. I was really early one day and was optimistic about them seeing me so early(hours). I suggested that I come back at my scheduled time but they said they’ll see me. I was surprised being that the …
The only experience I had was with Mr Mann. The worst thing is that how he assumes to know everything including his “course of action.” I have MS, all I hear is we don’t know for sure but it could be and then we can be 100 percent …
Wonderful care and great staff. I see Dr Akbary and I am very happy with the results I am getting. I did not think I would ever have any relief from constant chronic pain.
They were great at the beginning until they got rid of one of their PAs. Now the lack of compassion is appalling. …
Dr. Michael Hanes is amazing and I have recommended many people like myself with CRPS to him. I have a DRG spinal stimulator that is helping quite a bit even though I now have on and off pain in my back where the battery pack is located, however I would not change it! Thank you so much for all of your continued support Dr. Hanes!!
It’s cliche to say but Dr.Hanes gave me my life back. That’s putting it lightly. I went there with no hope. I was in a significant amount of pain. Most days it hurt so bad leaving my bed wasn’t an option. I was misdiagnosed by a previous …
Dr. Roberts is a miracle worker. I’ve had multiple surgeries and procedures on my neck and lower back. Was in quite a bit of discomfort for the past few years, my neurosurgeon suggested injections again. Went to Jax Spine and Pain, and one procedure did the trick.
Dr Mann is SOOOO good. I have excruciating pain all over. After his epidural, I feel like a completely different person. I have had months of agony, and I feel like a different person right now. I won’t go anywhere else.
Hello, Dr. V has been my doctor for 7 years now. I can’t say enough good things about him. He truly cares for me. When I met him, I couldn’t walk, I had spent a year laying on my couch crying and just getting fatter every day. Dr. …
This office is just amazing! From checking in for my appointment to checking out for my next appointment, the staff are just incredible! I always feel welcomed when I get there and I don’t feel rushed out. Even when I don’t feel myself they always put a smile on my face!
It’s all about making money to these guys! If I didn’t get a second opinion after my mri and gone solely on their interpretation I would be paralyzed. Then when asking for pain relief before my surgery they said I needed another $220 doctor …
The doctors are uncommunicative. They made me feel they were doing me a favor even seeing me. Maybe orthopedist training doesn’t include a course in personal relations. I would not choose this group if I had it to do over again. There are other,maybe better, choices in Jacksonville.
Five full days since initial appt. Prior authorization was to be submitted to insurance for a procedure. Five full days since , insurance has still not received the request. No response from anyone at JAX Spine and Pain Center.
Dr. Mann is fantastic! His attitude, his attention to detail and to the patient is over the top. He worked on my wife Belinda Heimbach and so far she’s doing pretty good and for that I’m very THANKFUL. Thank you Dr. Mann.
I’ve been to Jax Spine Center for two issues. First: I had torn cartilage in my hip and the doctor at JOI told me that if I had surgery, they would have to dislocate my hip and there was only a 30% chance of recovery. NOT acceptable, so I …
The Jacksonville Pain & Spine Center is a great plave for treatment. Dr. Mann is very good, professional and friendly. He spends the necessary amount of time to discuss my issues and the right treatment plan required.
Steer clear! Doc is fine when you finally get to see him, after waiting & waiting way past your appt time, but the office is the worst! Rude, incompetent, and uncaring. Honestly, my vet takes better care of my dogs, than how I was treated. Not patient-friendly at all.
We haven’t always had the best phone experiences when calling the office, however today Katheryne took our call and was AMAZING. Thank you Katheryne for amazing customer service skills and for being so helpful and friendly! You are an asset to Jax Spine & Pain Center!!!
I am amending my previous review after my problem was acknowledged and solved by Dr. Hanes and Maria, the clinical nurse manager. I am happy my issue received the care that it needed and I will continue to be a patient here.
I saw Dr. Reddy at his weekend clinic at UF Jax North. He read my MRI reports and spoke clearly in terms that I could understand. He was professional and had a pleasant attitude. He was a pleasant young doctor.
I’ve been a patient a the UF North location for about a year. Everyone is always helpful and super nice.
Dr Akbary is great and always takes time to check and double check what we are doing that day and for any allergies.
I have been seeing Dr. Roberts for about 15 years, best back surgeon in the state of Florida. I won’t mention the other “so called “‘
Back surgeons I’ve been to.one is at JOI . …
I have suffered from back pain for a decade and i have tried 2 other well known practices in Jacksonville before coming to jax spine. Dr. Akbary spent almost 30 minutes with me, asked lots of questions and created a game plan for my …
I’ve been seeing Dr John Carey now for several years and couldn’t imagine going somewhere else. Staff is friendly and helpful and I appreciate all the help Jax Spine Institute has done for me over the years. If you’re looking for pain …
My Wife was extremely disappointed with Dr. Hanes and Jax Spine and Pain in their lack of professionalism, lack of respect, and lack of communications between the office staff.She was to receive spinal injections but when my insurance …
My. wife has seen Dr. Akbary for one procedure and it has not helped control her pain, He said she needs another procedure in about two weeks but I seem to be getting a run around while trying to make that appointment and not getting a …
I took my mother in law to see Dr.Hanes back in June of 2018. My mother in law suffered from Debilitating back pain for nearly 4 years, her activities both Physically and Socially were nonexistent. Our family was looking for answers and …
What a wonderful staff, Dr, Vincenty thank you for everything you have done for my husband. You are an amazing doctor and human being we appreciate you.
I also needed help with billing questions and Ashley was ver patient and extremely helpful, helping with each and every question i had. thank you for being so kind.
I saw Dr. Aravind Reddy today at their North clinic and he is very personable, listens to his patients and concerned about his patients care. I am very pleased to know Saturday hours are open for the working people! The clinic is lovely and wonderful and I love them all. All staff are appreciated and very welcoming.
I absolutely LOVE this office! I have been a patient here for several years. Everyone is always SO pleasant and helpful. They really do care about their patients and it shows in everything they do. Dr. Vincenty is amazing and has helped me with the pain that I have. I could not look for a better place to trust with my well being.
The Jax Spine Center is the worst office i have ever been too. After telling them numerously that the injections were not working they suggested doing injections from a different angle. The nursing staff is horrible and never returns a …
The jax and pain center is really helpful to my condition. The staff is courteous and knows how to make sure you have a good day. Dr vincenty is an excellent Dr. And has a great personality. The PA I see is knowledgeable and Cates about my health.
I was a patient with them for about 5 years. Never really helped me but gave me medicine and a couple injection that left me in pain. And then they discharge me saying they was sending a letter in the mail and still never received it. …
I just returned from the Jacksonville Spine Center. Dr. Michael Hanes and his assistant Antonio could not have treated us any better. Dr. Hanes spent 15 to 20 minutes discussing my husband’s orthopedic problem. He was professional, …
The nurse/assistant in St. Augustine is great. However, Dr. Hanes professionalism and bedside manner has a lot to be desired.
I had back injections done where he brought in his personal cell phone while he …
I have been seeing doctor Vincenty for a over 3 years now, and he literally gave me my life back. he is so caring, compassionate, and he genuinely cares about his patients and i have nothing but respect and appreciation for this man. thank you to the office staff, his assistant , and nurses, everyone is always so wonderful
I think I have only seen the doctor for a total of 10 minutes in the last six visits. They have done nothing to help with the pain from a pinched nerve. They just keep telling me to come back every two weeks so they can reevaluate me. If you want compassionate care go somewhere else.
I’ve been referred to Claudio Vincenty, MD by Bradley Wallace, MD! Upon my very first interaction with Jax Spine Center I was definitely VERY IMPRESSED! They’d phoned me very quickly after Dr. Wallace referred me to Dr. Vincenty because my …
I have nothing but good things to say about this office. From the kind staff, to Dr. Carey and his nurses. They have wonderful bedside manner, and Dr. Carey is so caring compassionate about what he does. Most of my visits are low wait times and quick to be seen.
Lost my files that were faxed to them from the ER(out of state ER) so my meds could be continued. The morning they reopened from holiday break I called to make sure it was recieved and I was told yes. Now I’m in withdrawls and in a hell of …
I needed help with Billing and Timmon Smith was extremely professional and helpful in coming up with a great solution.
I see APRN, DPN Shweta Patel at the Fleming Island office. She is very personable, knowledgeable, and takes the time to thoroughly answer my questions. She goes above and beyond to help with my meds. The young man at the front desk is the …
This doctors office offers pain management & interventional pain management. I go for pain pump management, as well as interventional pain management. The wait is usually less than 20min, although it’s somewhat irritating to have to show my …
First visit with Dr. Roberts and his nurse, Ms. Amy. Both of them were very attentive, caring, and understanding. The staff is also friendly and you can definitely tell that they all have a big smile under their face mask. Love this place and would definitely recommend Dr. Roberts to friends and family.
My husband & are patients of of Dr. Michael Hanes. We highly recommend him for anyone seeking a pain mangagement physician. He is extremely, knowledgeable, kind, compassion & caring. All of the qualities you want in a Dr. He listens to your …
I have never had a bad experience. The office never overbook’s appointments, and they run on schedule unlike many Dr’s offices
Dr. Mann and Lauren his M.a. are and have always been very professional …
I can’t say enough good things about Jax Spine and Pain Center and Dr. Mann! I was in a severe car accident and after months of physical therapy, acupuncture, massage, pain medication I could not get rid of the residual pain. Trying to …
I am an 81 year old avid bicycling enthusiast. I was averaging 65 to 70 miles per week on my road bike, when I was first beset with a spell of sciatica from hell. The doctors call it lumbar spinal stenosis, and it is totally debilitating. I …
I injured my back at my job, and as usual was referred to an urgent care to get looked at. I was left with many questions on what was actually wrong, or even how to recover properly. They did the bare minimum when it came to helping me. I …
Waited a week for a call back to schedule a follow up appointment… when given one date 2 weeks out, at either 7:30 am or 3:45 pm I asked to let me call my wife and see if she would be able to take me at either of those times. I did in …
I made the decision to leave this practice after the experience I had at my last appt. with Dr. Bremer. I left my appt. that day in tears after being made to feel dismissed and unheard. I deal with enough stress from my chronic pain, I …
Jax Spine & Pain North – Dr. Akbary, Renee, & Janelle were my caretakers. First, Dr. Akbary thru me into a hardcore benzodiazapine withdrawal. I had been successfully treated by my primary care Dr. for 7 years with Valium for intense muscle …
I went to this office twice. On the first visit I was very happy that Dr Mann was giving me an epidural steroid injection immediately. I didn’t have to go home and worry about it for days. (It wasn’t too painful after all the pain my …
The office staff, scheduling to be specific, do not return calls in a 24-48hr period so you are forced to spend hours and days calling for a response. Oh, they also lie in their calling notes, stating they called you and left messages but …
I have two herniated disks which began 15 years ago. They will heal, then fortunately for me, I normally don’t re-injure myself for at least 2-5 years. That’s all grand until I lift something the wrong way, turn too quickly, etc., where I …
I have been to see Dr Reddy twice. Each visit was very good. He was caring, patient and knowledgeable.
He took the time to go over my MRI line by line with me . He answered all my …
I’ve been dealing with neck and shoulder pain for over seven years and have seen multiple specialists and physical therapists. Jax Spine has been the only place that has taken my concerns seriously enough to try everything possible to give …
I cannot say enough good things about Dr Reddy, Monica and the staff at the St Augustine office. I was extremely leery coming for my first appointment with intractable hip/sciatic pain. I expected to have to defend my pain and endure all …
Dr. Claudio Vincenty advised me to put a medtronic pain pump in my body. I would not recommend this procedure. Not because it doesn’t work, but bc your completely dependent on another human being for life. After recovering from surgery (two …
Jax Spine and Pain is the best pain management providers in all of Jacksonville and Southeast Georgia. From the front desk team, nurses who room the patient, to Dr. Justin Mann himself… Jax Spine is fantastic and they really helped my …
Been a patient here for many years, very nice people, Dr. Carey is the best! Today I had the most friendliest person ever on the phone. Kathrine was obviously in a great mood when she took my phone call. Most are good on the phone, but today Kathrine was exceptional!! Thanks for making my day Kathrine!!!
Doctors are great but office staff is dropping the ball. Twice they have neglected to send in necessary documentation to my insurance to have back injections approved. Both times they said they were waiting on insurance, when the insurance …
I took my 83 year old Mom there for excrutiating low back pain. She was unable to ambulate without a walker. Since I work for a Primary Care Physician and I have heard nothing but good things about them from our patients, I brought my Mom …
Before I came to Jacksonville Spine Center, I was at the end of my rope with the pain that I was having to live with. I wanted to just give it all up, you do not know what pain is until you live with pain every waking moment of your life! …
Dr. Mann is one of the most compassionate and caring doctors I have ever met. He makes you feel like you matter and your pain is his priority. The injections he recommended and performed for me cured a headache I had been dealing with for …
The doctors in this group are amazing and I would love to give them five stars, but omg the billing dept refuses to apply cash correctly. They constantly apply cash to appts not on your statement yet. Then charge you for same service date …
I have been seeing Dr. Hanes for a little over 2 years now for epidural injections in my back. I had back fusion surgery 10 years ago but after 6 years the pain was back. I was referred to JAXSPINE by my neurosurgeon two years ago. …
Dr. John Carey (& his team) are as good as it gets. No doubt about the quality of their treatment, service and overall demeanor. The entire staff (office employees too) works to make each and every patient feel comfortable.
1. Fine medical providers. Pain from wreck with texting driver is finally better 3 years later. They are respectful, listen, and care with expertise. Short, hurried appointments, so miss important details. Can only address one issue at a …
I have been seeing Dr. Vincenty since last July. He’s exceptional. His assistant SullyBeth is also fantastic. …
Dr Christopher Roberts is the best he listens to you he helps you decide your next steps over all he’s a great person and doctor
I felt like I was getting a run-around instead of medical care to help resolve my back issue. First appointment got me a prescription for an inflammatory. My primary care doctor could have done that. I needed to go to a third party to get …
I initially contacted the office foe sciatic pain. Went for initial assessment and within a couple days received an injection. The doc said we could schedule a second injection or just wait until the pain returned. I chose to wait. A …
First visit Dr was caring and compassiinate. 2nd visit… A young kid, fast talker M—-x told me i need tobget all my records together and bring them to the next visit. I only get 12 minutes with each patient so it needs to be in order …
At first it seemed like the place had it together they were very efficient. Now that I’ve been going a while they are not as nice to me as I thought, well see as time goes on.
I am a patient at the North Jax location and have had nothing but a positive experience during every visit. The staff are very professional and truly care about their patients. I have had injections and ablation done and the nurse Max who …
Terrible call back system. You can NEVER get hold of anybody by phone despite leaving call-back numbers. I will most likely change doctors due to this factor alone. You will be charged for a no-call no-show regardless of spending HOURS of …
Mostly great for a plsce that sticks you with large needles. Front desk customer service is clinical(my positive uptake) back of the clinic is very empathetic to your needs and genuinely caring!
Do not use this practice. They cannot be trusted with your money when working with accident lawsuits. The practitioners are legitimate as far as I know, however their business practices are suspect. …
I have been seeing Dr Vincenty off and on for over 15 years. He is a great doctor and back when he was a much smaller practice, his service ( and time spent with patients) and care was exceptional. They are just too big to give the level of …
I know writing this review won’t mean a thing to Jax Spine & Pain, as I don’t see that they have responded to any negative review. Here it is anyway. This is based on the Max Leggett location. …
I love Dr. Reddy at the Fleming Island office. He tried to help me the best he could, however the practice is AWFUL! Shante in billing refused to refund my HSA for a procedure that they made me pre-pay and then we unable to do. Everyone in …
Two things; Jax Spine & Pain is the best company that I have ever worked at. They truly care about their employees, the people are great and nice, and there is opportunity to grow in the medical field. Most importantly, they care about …
I went to this office when I injured my back in 2015. I was in extreme pain, balling crying all day, unable to work or barely function. They had ZERO empathy. I tried two injections that did absolutely nothing and finally begged to be …
Dr. Garcia is amazing she actually listens to me and takes her time explaining stuff that’s going on till I understand and she is just a wonderful doctor who is in it for the right reasons!
Went here for my left leg numbness
Did an epidural… nothing
Did steroid injection…severe pain next morning …
Dr. Reddy was a real pleasure to meet. His practice is in need of some professionals. I was scheduled for a back brace fitting. Sat for an hour, finally I asked if I was forgotten about? Oh no, there’s no one here to fit you for the …
The follow ups have been less than impressive after they did the Kyroplasty procedure. Been in alot of pain ever since and they have given me zero treatment such as epidurals or any other kind of pain relief other than minimal pain meds and …
Driving over 3 hours for the appointment and then waiting 5 hours at a pharmacy to not ever get it and of course they closed at 12 and are closed for 2 days following! So, I drove 3 hours back home. So when they do finally decide to send …
So much to say and it does not include doctor Carey or his staff. They’re great. That front office though, oof. How they remain in business is beyond my comprehension. Nice new facilities though. Only 2 handicapped spots though? The whole parking lot should be handicapped parking to be honest.
Dr. Roberts has helped me & my family so much! He’s the best spine surgeon/pain management physician in the area. He has significantly reduced my pain level and improved my quality of life. I can’t say enough good things about him & Jax …
Dr. Roberts went above and beyond for me. I have some herniated discs and a bunch of other stuff but he was able to make arrangements for me to get a procedure in a short amount of time. I’m grateful for the urgency and recommend Jax spine …
A one star review is for cleanliness only. Getting to see an actual doctor there is a challenge. They are apparently well equipped with assistants. At my 3rd visit when it was decided that the injections would not be a good option for me, I …