James River® is a specialty insurer operating on an Excess & Surplus Lines basis in all fifty states and D.C. Since 2003, James River has provided … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
6641 W Broad St Ste 300, Richmond, VA 23230
bad people
Fake company
Never respond.
Terrible Customer service
Very bad service
Avoiding contact, no solution
that’s insurance is horrible horrible
Very poor service with very low estimate
Fake company. Layer, scamb…
Why is no one suing this company?
Rude rep. Avoid these cowboys.
Never get back with you with an insurance claim
The worst experience ever dealing with a company.
MEDICAL BILL HAS NOT BEEN TAKEN CARE OF AFTER 8 MONTHS
Been on hold 4 hours. I just want a claim number.
Worst company ever, no customer service takes forever do make them do their job.Stay away!!!
today I had a horrible experience with a lady name Gina, she is rude talks over you , and her customer service is horrible
You call the number and no one answers I have let it just ring for 5 mins.
Multiple Operators have horrible attitude,i didnt give them a chance to work with me because of the way they speak to you
Worst insurance company ever.Not enough educated staff.Ylyssa Shephard one of the worst agents
I prevailed in my expirence but I always re visit these reviews, im so sorry for you guys nobody should ever have to deal with a place like this.
They are incompetent I was taking to somebody name ima she need to be learn to talk . Trying to explain my case she just han up
On phone for almost two hours waiting to speak to customer service. And told “in position 1 in the queue” for 45 minutes. Atrocious experience!! Would give no stars if possible. Seriously bad experience no service at all.
Worst company ever, Terrible Customer service, I hope no one ever has the misfortune of having to deal with this pathetic excuse of an insurance agency…
Wanted to say thank you for a great customer service from Authur Martinez from the litigation claims for being of outstanding help with all the information i needed with my Claim !
I don’t know how they got license from government even you can not call them insurance company, my car hit by somebody and run I gave them all information of the second person including license plate, make and model of the car even picture …
Very disappointed in the service. We had to secure a lawyer to force the company to pay out the damaged to our building clearly caused by a James River customer.
I am not sure why the Uber contract James River insurance Dumb people work for the company and they no respect no customer service 👎🏻 …
Very bad customer service they don’t take your calls and no updates for week no clear Information they give estimates which don’t cover your accident repair and take long time uber cheating driver
Worse company to deal with. They keep playing with you until you get tired of them and make you use your own insurance to get covered.
These guys are criminals. They won’t pay out regardless how bad the accident is. You will be better off paying out of pocket with your own insurance.
As an Uber driver who was in an accident, waiting weeks for them to contact me while my car is not drivable in the shop is very frustrating. Horrible customer service.
Great experience with the agent Meredith Reamey, she took care of everything and always emailed me for any update or action needed. She is super nice and professional. Thanks Meredith!
Ok so let you know all uber driver this co part of uber Insurence if you driving w uber pls be carefull about accident if you got accident while uber driving and you gona file claim w uber and uber gona transfer to James river ins c.o …
My experience with James Rivers insurance Company was phenomenal they immediately got right on top of things and got me smoothly in route on getting everything that was needed to get my vehicle fixed Different Strokes for different folks I …
LOWEST OF THE LOW. Hit by an Uber driver on my bicycle. Nearly killed. Driver admitted fault and these scum denied the claim. Figuring out how to file a class action criminal suit.
Biased, extremely slow adjuster took a month to award inadequate fault, during which she inaccurately recorded my information, took days to return my calls, and demonstrated a concern for nothing other than minimizing her company’s pay-out. Steer clear if at all possible.
Worst Company ever. The rude rep are trained from a rude company how to rip off and behave like a top in worst. I have so much bad experience that i feel like i would write 365 reviews and all of them will be bad.
Horrible Insurance Company adjuster lied saying he would have deductible waived only to be told by another person prior to to pick up car that it is their policy that they do not waive deductibles.
I know it’s coming after reading all these reviews when it does happen please make sure I’m involved in the class action lawsuit against this company) …
I’m an Uber driver and I had an accident, so I contacted Uber and they told me a representative from James insurance will help you to fix your car ,after 4 days I had to call Norma Carter the one who handled my file at James River insurance …
Run as fast as you can AWAY. Very polite convo, Desiree hung up on me??? I would guess they are involved in some shady business? I know they are opening policies for Crooked Bobby in Atlanta.
this is a terrible insurance company,invented for UBER only,basicly..good luck dealing with a UBER driver..they just ignore you,and take the UBER drivers version of the accident,of course they ALWAYS say it’s YOUR fault..
This is the worst insurance company ever. I wish there was a 0 star option, Uber needs to find a better insurance company this insurance company is making them look bad.
Worst company in US.They are not insurance company.Uber is cutting money from drivers for insaurance and giving James River.When you involved in accident as an Uber driver you are in big trouble than.Goverment must take an action about this money stealing company.
I fxxx swear on my next dollar that this is why I hate all insurance companies. They only know how to take in money and never do anything to pay their responsibilities. Uber supposed to match your insurance policy well people that is a greed money hungry demonic lie.
Worst insurance ever am glad uber kicked u out no communication at all. No customer service they have attitude I wish there was less then the one star. Do not deal with this company no matter what the reasons are.
wow just wow . The most unprofessional company in the world. You have 1% chance to talk to them on the phone. They never pick up the phone. canceling it now and forever..
My vehicle has been sitting in the shop for 2 weeks and I have had no communication with any of the adjusters to get my repairs done!
I’m upset! The shop is getting frustrated and is charging me storage fees. Still today I have had no service! Very poor business done with this company!
The worst customer service in the universe! This company shouldn’t even be call an insurance company! There’s never anyone that can help you, and you never get called back! I’m starting to believe this company is just another scam from Uber
I’d give them zero if it were an option. Katonya Gamble comes from possibly the 5th circle of hell. She’s rude, hateful, unhelpful, doesn’t answer her phone. She and James River in general are shady liars with no interest except serving …
This company is a nightmare to work with. 5 months later and I’m still waiting on my title to be returned to me. They don’t return voicemails, receptionists are quick to tell you there’s nothing they can do to help you when your calls go unanswered. One star is too generous of a rating.
I would say its googles fault for not providing me option for zero star. James river is thief and uber is thief. Now I understand Why company like uber and lyft use james river- Its because thieves come together when they are chased. I wish …
I tried to work for this company despite the negative reviews found on major review sites. Company looks good on the surface but the diversity in the people employed there is very nonexistent. Very awkward interview and do to my non …
Worst company. I was totally tricked by them. They specifically said that they would cover my hospital bills when i was hit by a car (that they covered!) and now 1.5 years later i am still dealing with this. Now 9 months pregnant and mid a pandemic i can’t seem to get anywhere on this. You guys need to do better.
Unsustainable pricing and poor relationship development. Would not recommend to any business.
Worst company. All uber drivers should protest and change this insurance company. No matter if you give them guilty driver insurance info, They always want you to pay from your pocket. They are not strong enough to talk to other insurance company for claims. Fu**
neither they fixed my car nor they paid for the expenses. if you call them it will go on message , they are not picking up their telephone. My car was in accident and now it has been almost a month or 28 days , still my car is in their …
The worst ever. A passenger damages my automatic door causing a damage estimated at $1,500 & they are not trying to do anything to fix my door. Leaving me with expense because of some one else’s negligence. & the agent assigned isn’t even …
If I could give negative stars, I would. An uber driver hit my grandfather. I filed the claim form for him as the is NO live customer service line. I received a copy of the form I filed with NO claim number and no way to contact James …
This is literally the worst insurance company you could get involve with.
1, they have he worst customer service and do not get back in touch with you for a follow up. …
Terrible insurance company. I think it’s a scam perhaps in cahoots with Uber. I don’t think they would get any repeat clients outside Uber. I have to pay about $1,400.00(deductible plus car rental – which they don’t cover) for an accident …
It has been three months since my accident and it is like im doing all the work just because i didn’t get a police report. I have the evidence and the proof that it isn’t my fault and I’m getting no communication what so ever I mean it …
The worst insurance. Their driver ran a stop sign hit my car they are 100% at fault. Said they would cover all medical expenses and car repairs… the body shop claimed the car as a total loss James river said no they’ll fix it when to get …
The worst experience ever. An uber driver hit my car resulting in my car needing to go to the bodyshop and me needing a rental vehicle. James River insurance just decided to not pay for the rental vehicle (even though they agreed to do so …
This insurance is worst than any other companies, my estimate is $707.41 from this company and $1,000 deductible, Im a technician my self, i used to work for couple of auto body & fender, & tech for import cars been a mechanic for 24 years …
An Uber driver hit me and MY INFANT DAUGHTER. He admitted fault for the accident. After speaking to the claims department a few times I call back to finalize everything and I’m getting NO ANSWER. James River has not gotten back to me after …
I was in App and enroute when I was hit by a car , my adjuster has don e almost nothing , not even answering her calls , I’m injured and no help at all. My car is sitting for 12 days to get confirmation to repair . Worst insurance Company , …
WORST! My car was hit, they won’t pay nor go after the other insurance company for my deductible but waiting on my police report to get the insurance company’s information to probably try and bill them for damages they won’t pay for! Gave …
This insurance company is the worst… Uber driver under their policy hit my car admited to being in fault and JRI will not fix my car. One adjuster said get the car into a body shop to start our repairs and over night the decision from a …
I drive for Uber and was suggested via the app to get this insurance. I had a reportable incident where a passenger opened the left rear door in front of Walmart while another vehicle decided to come around from the rear. I reported it …
I don’t know if I deal with a professional insurance company or a game player. I got hit by a bus my car damaged and I’m injured. My adjuster has done nothing for couple times on the phone. For almost 8 days , the only things they ask for …
The one star is me being nice after what they did to us my hubby while ubering lost control and hit into tree head on he walked away thank god but they came out looking at car said it was totaled out and they would send us a check to pay it …
They shouldn’t even have 1 star! This is the worst company to deal with. I was hit by an Uber Eats driver on January 5th, blasting music with a baby in the car. The driver claimed she didn’t have her insurance card on her so I took a …
The worst insurance company I have ever worked with. Their insured hit our car and they were 100% at fault. They do estimates based on photos you send them which is ridiculous. Every other insurance company has someone come out and inspect …
I was hit by an uber driver while waiting for the green light @ an intersection. The driver admitted fault and have processed the claim, however, their agents and call center employees are deflective in their comments and really make you …
Wow, I just read the reviews and wanted to leave yet another. I am an uber driver, one of the good ones, and a bus hit me from behind at a local university. The accident was 100% the fault of the bus driver and company yet my deductible was …
My life doesn’t have time for the James River “Insurance” Company. I was hit by an uber driver on my way to work. I have a police report, pictures and the Uber driver was driving on a suspended license (he got a ticket and the police asked …
When you ride with Uber, you ride with James River Innsurance Company! And that, consumers, is a dangerous thing! I had, what I thought would be a very small claim. Therefore, not needing to retain an attorney. My daughter and I were …
The only reason for rating one star is because it is the minimum rating, you may consider this a Zero. I never had to deal with such an unprofessional, disrespectful and impolite company. I had an incident at my home community where the …
Google does not allow zero star, so here is one star. I felt compelled to share about this company because their denial seems to be norm of their business and reasons for denial is at least dubious or fishy. After providing pictures and …
No customer service available to speak with… I was involved in a car accident. James River Insurance Comp NEVER EVER..reached out to help me with the legal process. No one Cared..Long story short. I had to fight the case myself, and it …
I was in an accident by an intoxicated driver, who went to jail from the seen. They have never reimbursed me the $1000 deductible. If you drive for Uber you should be very aware in case you are in an accident. James Rivers Insurance company is a company of thrives.