Jefferson Telecom is a high speed internet and cable services provider for home and business, headquartered in Jefferson, Iowa.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 7PM |
105 W Harrison St, Jefferson, IA 50129
I was able to see an associate in the matter of minutes! She was able to fix my phone immediately and showed me what to do. Very knowledgeable, helpful and pleasant! Thankyou!!
I’m a truck driver and was having some issues with my phone over the road for two weeks and took my phone to US Cellular in Jefferson Iowa after I returned home. They were soooo helpful and within five minutes had my phone up and going. I’m so grateful and they treat you with kindness and upmost respect. Thank you Kimberly West!!!
Very quick and super helpful!
Great customer service
Alexa is just the nicest person! She helped me take my old cell phone, erase my old information and set it up for my sister in the nursing home. She is just a gem and a great asset to Jefferson Telecom!
Great service friendly customer service. Thanks to Alexa!!
very acomadating
Great help!!!!
Great
Good
Daniel is the best
Wireless internet is garbage
Best of the best
VERY VERY HELPFUL
Great people and a great place
Fixed problems with phone– thank you!!
Very helpful!
Very good
Wonderful service!
You can get a phone and pay bills.
Always helpful and very courteous!
Very helpful with any questions or problems we may have
Nice ppl. Only been there once
Excellent
Very pleasant. Got Info needed.Pleased
People are very friendly and inviting.
Great personal service. Love the ladies at the front desk.
They were extremely helpful
Very good job
Very easy and very good representative
Great experience.
Daniel was far more patient than I. He resolved my problems ! Thank you Daniel.
Very friendly and knowledgeable people! Definitely would highly recommend! !
They helped clean my phone and offered helpful tips. Thank you!
Everyone is always super helpful!
Very helpful.
Love my headphones
Very knowledgeable staff, efficient and great at what they do.
Dan helped me out finding someone to fix my Samsung 4 no way was I paying 700.00 for a new phone cable charges way to high
I really like the way these guys treat me and everyone. Pretty great prices, great customer service.
Very good job
Very knowledgeable and nice to work with
There are times late at night or first thing in the morning that my phone tells me I don’t have Wi-Fi and it’s always hooked up here
Very excellent service!!!
Dan is exceptional in his field at US Cellular.
Always pleased with my visit.
Very helpful and courtious.
Kim is great!
Jolene was super helpful!!
Kimberly was very friendly, knowledgeable and helpful.
Very friendly and helpful staff
I’m new to town, and it was so nice to be geeeted and assisted by friendly people! The assistance was prompt and clear. So far service is great! Was up and going by the time I got home from the office! Thank you!
I am the owner of Medicap Pharmacy in Jefferson, Iowa. A few weeks ago I came into the pharmacy to open the store only to discover that I had no internet access. I called Jefferson Telecom and they were at my business within 30 minutes. We …
Fantastic service – both for businesses & personal residences. We are lucky to have them serving our community!
Jolene was very helpful and patient.
Very knowledgeable staff. Not busy noisy unorganized like other US Cellular Agents..Staff works together very well as a Team.. keep up good work..
Fast, efficient and super friendly! Kimberly was very helpful!! Thank you!!
I had Daniel activate a phone and he was so very pleasant as usual. Always the professional at work.
Was very satisfied with service.
Went in at 5:30 with no appt. and Lindy helped me to solve my problem
Very good great service and friendly.
Stopped in to look at upgrading my phone and Kimberly was an amazing help with finding the best deal for my phone and helping me with my upgrade!
Jolene Anderson was the best!! She spent hours getting my daughter and I phones and numbers switched over!! Thank you for everything.
It was a very pleasant experience and a great help
Alexa was super patient and helpful! Very positive experience!
Kim was great, friendly and efficient!
Quick and easy instillation! Everything is working great!
Very friendly and helpful staff! Thank you for your assistance!
Jolene did a fantastic job!
Excellent and patient service. Alexa is a pro!
We had very good heĺp/service!!!
I came to get help getting my new phone and my iPad all with the same email address and to move my pics from the old phone to the new devices. Kim was so helpful answering my questions. She was very persistent trying to move the photos and …
Awesome customer service from Jolene when upgrading my cellphone!
This young lady, Kimberly, was very patient and was thoroughly supportive in helping me to transfer from my old phone to a new one. Best experience I have had with changing to a new phone!
Recently upgraded two cell phones and had a great experience. Cellular Specialist, Jolene Anderson exceeded our expectations and provided great customer service with the upgrade.
I needed a new phone and Jolene was amazing with her knowledge and expertise. I am very pleased with my phone.
Got me a new tablet & Jolene helped me get it activated & she helped a lot
The technician was very knowledgeable and went out of his way to help things up. Excellent service 👏 …
Alexa was such a great help over the phone helping with my voicemail on my iPhone 11. Great customer service and very pleasant to talk to!!!!
I experienced No Visual Signal. Dave came and installed a new box and I was back operating in no time at all. Thanks Dave also for the help with
those remotes.
I had to upgrade my phone and they literally wouldn’t let me leave until my new phone was ready for operation. Highly recommended!
Great service and Jolene was a great employee to work with!
Service was good. Staff was pleasant and helpful. Knowledgeable and answered all questions
Top notch service. Jolene was fantastic, knowledgeable, and very personable. Cool office building as well! Highly recommended!
Kim was really great help. Very professional!
Jolene is a great! She’s very knowledgeable and invited me back if I needed more help! Thank you so much!
Jolene was very helpful during the process of getting a new cell phone. She even worked through her lunch break! Thank you all.
The girl that helped us was so wonderful and helpful!
I purchased a new iPhone 12 pro max and they were very gracious. I had a lady named Jolene Anderson and she was very kind and sweet. She helped me receive the best deal and she made it very fun while I was there. I would definitely go to her again!
Updated work phone and purchased a second work line and phone. Jolene Anderson gives excellent help and customer service. Made sure to find the best deal for us. Enjoyed visiting with her.
I love my new Flip4! Thank you so much Alexa😁 …
Kim is great to work with!! Easy breezy and out the door in no time.
Jolene was great to deal with. Did a great job of converting my old phone to a new phone, she sold me! She has great customer understanding and I appreciate the time she spent with me!
Thanks again Jolene!!!
Recently changed from an android phone to an iPhone. Jolene was excellent to work with and persevered with getting all my data to transfer from the old phone to my new phone. Thanks for all the help. She was knowledgeable and friendly.
Jolene was a great help. She is very knowledgeable and shows great compassion. We received a very good price for our new phones since we had credit built up. We recommend Jefferson Telecom to all. Give Jolene a raise!
Such wonderful service!!!!!!
Jolene is great. Got me fixed up , and I am totally happy!!!!
Always great service! Kim took the time to review all of my options, and made suggestions based on my needs and preferences.
Alexa is awesome to work with got me in and a new phone set up quickly.
Kim was very friendly and professional as she moved all my information from my old phone to my new phone. I couldn’t have done it without her! Thank you!
I bought a new phone and everything was great! Jolene A.. was very good and getting me set up with my new phone. We have been customers with you for several years! Thanks
Jolene was great to work with on upgrading my phone. She was ready when I arrived for my appointment and stayed with me until she was sure my new phone was updated and ready to go.
Alexa was the best. Wonderfulcustmer service. Walked me through everything! She needs a raise!
I work from home so internet connection and stability is extremely important. Jefferson telecom has always been unbelievably accommodating and goes the extra mile to make sure I’m taken care of. Recently they sent someone out to my home …
Jolene was very helpful getting my phone set up, personable, professional. I enjoyed working with her.
Jefferson Telecom was extremely helpful! We switched/updated a cellphone on the plan, it was quick and seamless. All employees are super nice and informational! Highly recommend!
i recently bought a phone there alexia was really helpful and a pleasant personality. i had a 5 star experience and a few laughs. Doug g
Regardless of where you go, getting a new phone is a lengthy process. It makes it more pleasant when you have someone that is friendly and isn’t afraid to have a conversation during that process. …
Me not being real tech savvy, they do a fantastic job explaining and sometimes fixing my mess ups with a genuine smile and warm welcome!!! They are great to do business with. Just absolutely can not say enough good things about them!!!! Thank you Thank you Thank you!!!
I had Alexa at the Jefferson’s telecommunication. She was very helpful very nice from start to finish Alexa Anthony I will be sending her business in your company business because people like her. Makes the experience in getting a new phone …
Super fast and helpful with a phone upgrade today…thanks Kimberly West for your great support!!
So happy to be back in town! Jefferson Telecom Team is always so helpful and answer all my questions! Such a plus to be back where the internet is fast and the people are reliable!
The best service that we have ever had at us cellular and will continue to go back. Alexa was amazing to work with!
Kimberly was personal, professional, and prompt! I appreciated her knowledge and smooth transition of switching to a new phone.
Alexa at Jefferson Telecom was super helpful in setting up a new line and phone on our account. Very good customer service!
Jefferson Telecom was excellent helping us upgrade our old 3G phones. Jolene was patient and very pleasant in getting us all set up and ready. Thank you
Jolene Anderson was so helpful and knowledgeable. She called for me so that I had the right information that the other representative didn’t know won’t go anywhere else. Thankyou Jolene
Very good experience with Kimberly West. Took less time than I anticipated. Kimberly was very personable and left no questions for me as a left satisfied and happy with my new I-Phone.
I bought a Roku from JTC and installed it. I had issues with my TV and Roku. I called, Dave came over the same day and found the problem. I was going to have to find a Samsung remote to fix the issue but Dave found one at the office, came back that same day and had it fixed in 5 minutes. Thank you so much!
Upgrading to a new phone was extremely easy and taken care of pretty quick. Big thank you to Kim for helping me out today!
Had problems with my phone purchased at jefferson telephone co. Kim worked on it fo me fixed it in about 10 minutes. It may have an operator error problem. Been using jefferson telephone since early 1990s bagphone. Happy with their excellent service.
I got a new phone today. Alexa assisted me and was awesome. Thank you so much for your excellent service.
I found them to be very quick and incredibly helpful in changing me over to a new phone. Always enjoy working with my local friendly people.
The technician who completed my install was extremely friendly, helpful, and knowledgeable. He went above and beyond, completely exceeded expectations. True asset to your company!!
Excellent service by Alexa this afternoon. She took the necessary time needed for helping me with my phone.
I made an appointment to upgrade my cell phone with Alexa at Jefferson Telecom. Her customer service was amazing, she helped me through the painless process without a hitch. She answered all my questions and was very professional and very personable. I was in and out of my appointment in no time. Thanks Alexa you are amazing!
Went in because after contacting customer service on the website, via text chat, I explained that on that particular evening my daughter’s phone had no service all day and was not receiving my text messages and when I called the calls would …
A plus perfect help wish I could leave 10 stars for Kim the service tech lady! The problem was figured out fast and fixed quick while in a super nice office. Thank you.
The process of switching our phones onto y mom’s plan was easy and fast. Amazing work Kim! Friendly and super helpful!
Jolene was so patient and helpful as I decided on a new phone, transferred all info, worked through updates, and switched to another user on the old phone. It was so stress-free and we really appreciated that it all could be done right here in Jefferson. Thanks!
My husband still had an old flip phone and needed to upgrade. Alexa did a fantastic job explaining how the new phone works. She was very patient with him as he has never had a smart phone. And she replaced my screen protector for me!! Highly recommend you go see Alexa if you have any cell phone needs!!
I worked with Kim to get a new phone. She was very polite and easy to get along with. She answered all my questions as well as made sure I knew all my options. Never had a bad experience at Jefferson Telecom happy to have this local business around!
Twice in recent months I have stopped in to upgrade elderly phones. Both times Alexa was so patient and helpful, even though because of the age of the phones the process took longer than it usually does. She never got grumpy or gave up on …
Alexa was AWESOME assisting with switching my elderly mother to a new cell phone that matches her capabilities!
Alexa and Kimberly were fantastic help with getting my broken phone replaced quickly and setting up my replacement phone. I appreciate all their help.
I stopped to upgrade my sister’s phone. Alexa, was a great help, friendly, a big plus for Jefferson telecom. We did have a couple of hiccups, but with Alexa’s and Lindy’s help, we made short work of it. Thanks
Excellent customer service from the cellular team, with a special shout out to Alexa! I appreciated your assistance and responsiveness throughout our interactions.
Thank you Alexa for helping me to keep DCR Home Inspections running smoothly by getting my cell phone back fully on line to serve my customers. Great full service. …
I was in to purchase a new phone. Alexa Arnold helped me. She was very personable, professional and helpful. She ran into a problem with my old phone and went way above and beyond to fix it. Also thank you Corey for answering your phone and giving her the code. Thank you very much.
My husband and I had the pleasure of upgrading phones with a US Cellular agent who was absolutely fantastic!!! A huge thank you to Alexa for all her help and dedication to getting us all set up with everything we needed!!
Kim was great! Helped me get a new phone after the old one was broken. Spoke to her befor I got there and she had the phone and everything ready when I got there. Was in and out quickly. Thank you!
I had a fantastic experience with Dave today as he set up new internet for me. He was professional, informative, and very easy to work with. And he got the job done very quickly. Thank you so much!
Due to the change in 3G coverage, my sister had to change phones. Kim did an excellent job in explaining phone options, the pros and cons of each phone and answering our questions. She was friendly, competent and efficient. Thank you Kim!!
Kimberly is very thorough and informative during the buying, transferring, and setting up process! A+ cellular specialist for sure! Took the time to make sure that I walked out with my new phone the way I wanted, instead of rushing through everything and moving on to the next customer!
Ces and I appreciate the high level of service and attention to detail we received from Kimberly as we upgraded our cellular phones. I called after 5:00 PM on a Thursday anticipating perhaps a Friday appointment. Kimberly noted the …
Small town service with a smile! Kimberly saw we would be waiting for our appointment and jumped in and helped me upgrade phones. Her knowledge, speed, and personality were the best! Answered all our billing and device questions fully. Highly recommend!
Went in to make an appointment and Alexa got me in right away without the appointment. Needed to upgrade Mom’s phone for her and Alexa got the phone that was wanted and put all info on to the new one and did an awesome job of explaining. Alexa’s service was excellent.
Jefferson Telecom provided great customer service when my iPhone would not turn on. The cellular rep showed me quickly how to correct the issue (a hard restart). I was in and out in less than 5 minutes with my phone back up and running! We are fortunate to have such great service in our community!
Alexa Anthony cellular specialist was most helpful with my Cell phone problem today. Within a few minutes she located the problem And I was on my way . The young lady at the front desk has Been very friendly and nice both times I have been …
Service was great as we chose our new phones! Kimberly listened to our preferences, was knowledgeable about current product, and worked a quick turnaround to get them done by end of day. Love my new phone! Thanks so much!
I had cellular needs. I purchased a new phone. I did not have an appointment but customer service rep Alexa helped me right away. She was very knowledgeable and friendly. Getting a new iPhone is fun and exciting with Alexa. Everything …
Kim has excellent customer service skills! She’d researched our plan before my appointment and gave me the best options for us! I had some questions about my phone and she was able to troubleshoot my issues way after her work day had ended! I’m very thankful for her and her expertise! 💕 …