This place is terrible, they don’t communicate when they find an issue they say nothing, are quite unhelpful and rude. You can tell there is no other options for water in the areas they serve, I cant imagine running a business this way unless your customers had no choice but to do business with you.
This is a terrible public service provider. Can’t call in credit card for payments… Website is consistently having issues and going down… Office personnel are friendly but incompetent in effiently managing accounts.
My boyfriend and I are new home owners. We are very young and most people miss treat us because of that reason no one ever takes us serious or gives us a fair chance, but everyone we have delt with at this facility has treated us great and …
This place has got to be the worst of all considered utility companies of all!! Constantly having water pipes busting or leaking. Water is orange, with NO notice of boil water notice.(day after water leak fixed) We had a leak outside our …
We have had them since we moved here almost 3 years ago and have not had one single problem. They answer the phone everytime I have called them which is to pay my bill and guess what no problem and they are super nice.
Lived in WV for 15 years before moving back to MD. A lot of people there complained about the cost of their water, if they seen my bill here they wouldn’t complain anymore. When I was there it was a set price each month and I miss that more …
Best water company. There rates are so much better then the water company we had in PA. They are professional and are always willing to answer your questions.
Jefferson Utilities has cut our water off 3 times without warning. I might add my bill has always been paid on time and even ahead. The lady that answers the phone gets smart with you and hangs up on you. I’d give them 0 stars if I could.
Website is infected with malware and tries to redirect you to an exterior site or to download an infected software. To make it even better when you try to pay over the phone to be more secure they tell you there’s a fee, like it’s the …
JUI has shut off our water NUMEROUS times WITH ABSOLUTELY NO NOTICE. I understand that emergency situations happen and notice ahead of time can be difficult, but to not even give a courtesy call is completely unacceptable. The woman in the …
If you ever get the pleasure of talking to Dana..be prepared. The woman has about as much empathy & professionalism as a debt collector. Her boss, Stephanie, doesn’t return calls either. Unfortunately, they are a monopoly. It’s not like …
The staff is extremely rude. I’ve tried paying my bill through their website a few times and there is always an issue on their end. As someone already stated, they know they’re a monopoly and they feel like they can treat customers however they want to.
Easy experience
A good water company
Very friendly and quick
Ppl. Are awesome !
Disorganized. Not consumer friendly
The employees are wonderful people working with whats available.
Good customer service very helpful
Never answer phone or responded to email We had to drive to office to secure a response after one week of calls that went unanswered
Awesome antipasto! Loved the pizza crust! Excellent service.
Constant water line breaks and water is always got a brown tint. cost three times as neighboring city
Easy to start service
It says they open at 8 AM. It’s 9 AM, I’m calling and operator says their closed. I don’t understand
This place is terrible, they don’t communicate when they find an issue they say nothing, are quite unhelpful and rude. You can tell there is no other options for water in the areas they serve, I cant imagine running a business this way unless your customers had no choice but to do business with you.
The staff is very helpful and the company has been fair with prices
This is a terrible public service provider. Can’t call in credit card for payments… Website is consistently having issues and going down… Office personnel are friendly but incompetent in effiently managing accounts.
My boyfriend and I are new home owners. We are very young and most people miss treat us because of that reason no one ever takes us serious or gives us a fair chance, but everyone we have delt with at this facility has treated us great and …
Worst customer service whatsoever!! Completely uneducated and unprofessional. You can’t get a sentence in without their Secretary interrupting you.
This place has got to be the worst of all considered utility companies of all!! Constantly having water pipes busting or leaking. Water is orange, with NO notice of boil water notice.(day after water leak fixed) We had a leak outside our …
We have had them since we moved here almost 3 years ago and have not had one single problem. They answer the phone everytime I have called them which is to pay my bill and guess what no problem and they are super nice.
Lived in WV for 15 years before moving back to MD. A lot of people there complained about the cost of their water, if they seen my bill here they wouldn’t complain anymore. When I was there it was a set price each month and I miss that more …
Best water company. There rates are so much better then the water company we had in PA. They are professional and are always willing to answer your questions.
Terrible company. Dont believe the friends and family fake reviews. If you have a choice to not use them, dont.
Jefferson Utilities has cut our water off 3 times without warning. I might add my bill has always been paid on time and even ahead. The lady that answers the phone gets smart with you and hangs up on you. I’d give them 0 stars if I could.
Website is infected with malware and tries to redirect you to an exterior site or to download an infected software. To make it even better when you try to pay over the phone to be more secure they tell you there’s a fee, like it’s the …
JUI has shut off our water NUMEROUS times WITH ABSOLUTELY NO NOTICE. I understand that emergency situations happen and notice ahead of time can be difficult, but to not even give a courtesy call is completely unacceptable. The woman in the …
If you ever get the pleasure of talking to Dana..be prepared. The woman has about as much empathy & professionalism as a debt collector. Her boss, Stephanie, doesn’t return calls either. Unfortunately, they are a monopoly. It’s not like …
The staff is extremely rude. I’ve tried paying my bill through their website a few times and there is always an issue on their end. As someone already stated, they know they’re a monopoly and they feel like they can treat customers however they want to.