DO NOT USE THIS COMPANY!! I agree with many of the other reviews here. They put on a good presentation, but the commitment to customer satisfaction is stunningly poor. Their response to my feedback has been shockingly arrogant and …
Horrible business people. They were supposed to have a job completed before we moved in and 3 months later it still was not completed. Even worse they did not bother contacting us and we had to contact them. We ended up canceling due to the horrible customer service!! Go elsewhere.
To the owner who replied: I gave the rating for these reasons:
1) There was no doorbell chime installed and no alternative was given
2) The Skybell camera on the app is not that seamless and has quite a bit of lag …
Run as fast as you can. They never answer the phone. Their prices ar extremely high. They give the impression that they really don’t care about their customers, all they care about is money. They charge $124.00 for the trip charg and …
Their team was great during our initial install and their service department has been very reliable with any questions we’ve had. I would highly recommend.
******BEWARE*****Called multiple times and besides the secretary no one answers. And apparently “Andy” is working from home. Company is s joke. Beware!!!!!!!! Unprofessional staff. Sales team is always in a meeting and they DO NOT RETURN VOICEMAILS EITHER!
Would give a zero if I could.No customer support all answering service people when your system is down, your done if its not Monday to Friday 9-5. Doors and windows are not connected properly so you are never really armed. RUN RUN AND FAST …
AMAZING CUSTOMER SUPPORT! Had an issue with troubleshooting an older alarm system where it was beeping due to a low battery warning etc., Called the service line and spoke with Steve. Steve not only provided amazing customer support but did …
JM Resources is an excellent home security company. The technical staff and equipment is first rate, Communications with office staff and alarm service personnel always demonstrate they value me as a customer.
Ken Quin did a great job working with us to get us set up and took time explaining the entire system to assure proper coverage and use. We greatly appreciated his attitude and work – all done thoroughly and very neatly.
JM figured out a less expensive approach to deal with a problem that developed with my alarm system and at the same time upgrade the system. Installation of the new equipment looks very professional and allows for the new hardware to be more accessible. Great experience.
They are either good or bad, but not much in between. They are not consistently ‘either’. The good- the central station sends the police and fire during an accidentally tripped alarm. The bad- While alarm is blaring all through the house …
Great security system and technology company who respects and truly understands their clients needs. They educated and were able to help my family with a total approach to home technology. They worked with me and my budget for home …
Worst security system and service ever! Don’t do it! We had Advent Security for 20 years before moving and never had a problem. The JM Resources system hasn’t worked longer than a few weeks without calls all day/night. They were rude and …
Bought a new home that JM serviced and have had several issues with JM. They left out a needed outlet for wi fi to be connected. They forgot to mention we needed a network switch to be able to connect hard wires. Communication is horrible. …
After my negative review I was contacted directy by one of the principals of the company who had researched my complaint and admitted they dropped the ball he left me his name and extension to reach him directly, Since then, I have had many …
Our serviceman was fantastic! He worked hard all day and took his time to explain everything to us. If I ever need more service, I’d like him again! You are very lucky to have such a hard working employee ! His name was KEN. We’ve had JM Resources for 28 years! Great company! A++++++++++
Great company who has worked with our clients to help integrate technology to make their lives easier. Their approach to provide a total approach to home technology, and ability to help educate clients on why technology is important has …
We have been JM Resources customers since 2002. We are very pleased with JM Resources services. Recently, our panel needed upgrading due to elimination of 3G network. The service engineer, Ken was very professional and did a great job. He …
I highly recommend JM Resources. Their customer service is superb – they are extremely professional, friendly and reliable. Their technicians are very skilled and knowledgeable and fix/resolve any issue with care. You never feel rushed or …
UNBELIEVABLE! The sales rep screwed up the install drawings because he did not know what side of the project was the “WATERFRONT” on a waterfront project! My wife and I reconfirmed this each floor of the four floor floorplan. …
STOP AND THINK BEFORE USING THIS COMPANY. READ THEIR RESPONSE TO MY 1 STAR REVIEW AS A FRUSTRATED CUSTOMER AND THEN YOU CAN DECIDE IF IT IS WILLING TO RISK HIRING THEM. …
The best experience with Patrick the technician. He text ahead to let me know his ETA and showed up on time. He diagnosed the problem explained it fully and then fixed it. It was an awesome experience from start to finish. I strongly recommend JM Resources for all your security needs
So for 20+ years we had JM Resources. Overall a very nice experience, not inexpensive but worthwhile having the security and fire protection for our family, my quick estimate about $6,000 over those years in fees. We just sold our house and …
DO NOT USE THIS COMPANY!! I agree with many of the other reviews here. They put on a good presentation, but the commitment to customer satisfaction is stunningly poor. Their response to my feedback has been shockingly arrogant and …
Excellent service
Quick efficient
Very professional and friendly
Great service, staff was fast and respectful.
Courteous, friendly, professional, knowledgeable serviceman. Highly recommen
Good company and experience – we were with them 19 years until a recent move👍👍 …
I have used JM Resources for over 25 years.
They are responsive, and a pleasure to deal with.
Mike was amazing. Very efficient, knew his stuff and didn’t waste any time
JM Resources has always provided great service and has been quick to respond to all our security needs.
Horrible business people. They were supposed to have a job completed before we moved in and 3 months later it still was not completed. Even worse they did not bother contacting us and we had to contact them. We ended up canceling due to the horrible customer service!! Go elsewhere.
My family has been using JM Resources for our alarm system for many years. We have never had anything but top notch service from them!
Excellent alarm installation work and along with friendly, patient, and knowledgeable service people. You couldn’t choose better.
I’ve used JM Security for 37 yrs – always getting great service. I recommend them highly…most reliable!
To the owner who replied: I gave the rating for these reasons:
1) There was no doorbell chime installed and no alternative was given
2) The Skybell camera on the app is not that seamless and has quite a bit of lag …
We used JM resources for over 6 years. We always felt secure in our own with their services!
Very good service. Technician is very knowledgeable and patiently show me some really helpful tricks on the system.
I have been using JM resources for my home security needs and they are excellent. The pricing is also very good when compared to other vendors.
Run as fast as you can. They never answer the phone. Their prices ar extremely high. They give the impression that they really don’t care about their customers, all they care about is money. They charge $124.00 for the trip charg and …
Their team was great during our initial install and their service department has been very reliable with any questions we’ve had. I would highly recommend.
******BEWARE*****Called multiple times and besides the secretary no one answers. And apparently “Andy” is working from home. Company is s joke. Beware!!!!!!!! Unprofessional staff. Sales team is always in a meeting and they DO NOT RETURN VOICEMAILS EITHER!
Would give a zero if I could.No customer support all answering service people when your system is down, your done if its not Monday to Friday 9-5. Doors and windows are not connected properly so you are never really armed. RUN RUN AND FAST …
Very Professional and handled all our needs and expectations and beyond 🙂
AMAZING CUSTOMER SUPPORT! Had an issue with troubleshooting an older alarm system where it was beeping due to a low battery warning etc., Called the service line and spoke with Steve. Steve not only provided amazing customer support but did …
JM Resources is an excellent home security company. The technical staff and equipment is first rate, Communications with office staff and alarm service personnel always demonstrate they value me as a customer.
Great experience. Patrick was very professional. Great job.
Ken Quin did a great job working with us to get us set up and took time explaining the entire system to assure proper coverage and use. We greatly appreciated his attitude and work – all done thoroughly and very neatly.
JM figured out a less expensive approach to deal with a problem that developed with my alarm system and at the same time upgrade the system. Installation of the new equipment looks very professional and allows for the new hardware to be more accessible. Great experience.
They are either good or bad, but not much in between. They are not consistently ‘either’. The good- the central station sends the police and fire during an accidentally tripped alarm. The bad- While alarm is blaring all through the house …
Great security system and technology company who respects and truly understands their clients needs. They educated and were able to help my family with a total approach to home technology. They worked with me and my budget for home …
Worst security system and service ever! Don’t do it! We had Advent Security for 20 years before moving and never had a problem. The JM Resources system hasn’t worked longer than a few weeks without calls all day/night. They were rude and …
Bought a new home that JM serviced and have had several issues with JM. They left out a needed outlet for wi fi to be connected. They forgot to mention we needed a network switch to be able to connect hard wires. Communication is horrible. …
After my negative review I was contacted directy by one of the principals of the company who had researched my complaint and admitted they dropped the ball he left me his name and extension to reach him directly, Since then, I have had many …
Our serviceman was fantastic! He worked hard all day and took his time to explain everything to us. If I ever need more service, I’d like him again! You are very lucky to have such a hard working employee ! His name was KEN. We’ve had JM Resources for 28 years! Great company! A++++++++++
Great company who has worked with our clients to help integrate technology to make their lives easier. Their approach to provide a total approach to home technology, and ability to help educate clients on why technology is important has …
We have been JM Resources customers since 2002. We are very pleased with JM Resources services. Recently, our panel needed upgrading due to elimination of 3G network. The service engineer, Ken was very professional and did a great job. He …
I highly recommend JM Resources. Their customer service is superb – they are extremely professional, friendly and reliable. Their technicians are very skilled and knowledgeable and fix/resolve any issue with care. You never feel rushed or …
I like my camera set up with JM. When Wi-Fi issue arise JM is fast to fix and figure out a solution.
Technician was great in helping to set up our alarm system and explaining how to use it.
UNBELIEVABLE! The sales rep screwed up the install drawings because he did not know what side of the project was the “WATERFRONT” on a waterfront project! My wife and I reconfirmed this each floor of the four floor floorplan. …
STOP AND THINK BEFORE USING THIS COMPANY. READ THEIR RESPONSE TO MY 1 STAR REVIEW AS A FRUSTRATED CUSTOMER AND THEN YOU CAN DECIDE IF IT IS WILLING TO RISK HIRING THEM. …
Worst Sales staff, very misleading documentation especially if you are first-time homebuyers. Would have given a negative rating if I could. …
The best experience with Patrick the technician. He text ahead to let me know his ETA and showed up on time. He diagnosed the problem explained it fully and then fixed it. It was an awesome experience from start to finish. I strongly recommend JM Resources for all your security needs
So for 20+ years we had JM Resources. Overall a very nice experience, not inexpensive but worthwhile having the security and fire protection for our family, my quick estimate about $6,000 over those years in fees. We just sold our house and …