John Muir Health, Concord Medical Center is a 245-licensed bed hospital that serves Contra Costa and southern Solano counties. The medical center has long been recognized as a preeminent center for cancer care and cardiac care, including open heart surgery and interventional cardiology. Other areas of specialty include general surgery, orthopedic, and neurology programs. John Muir Health, Concord Medical Center is accredited by The Joint Commission (TJC), a national surveyor of quality patient care. For ongoing updates and information about COVID-19, including how to access care, please visit the John Muir Health website.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
2540 East St, Concord, CA 94520
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(Translated by Google) Very bad experience, they literally have no professional ethics, in this hospital they have done 2 MEDICAL negligence on me, they cut my vagina by mistake and they did a ct scan with contrast and the tectonic was …
(Translated by Google) Very bad attention in emergencies, I waited 5 hours for a doctor to check on my daughter and he never arrived, when all the rooms were without any patients, the nurses on their phones spending their “work” hours …
Went to urgent care for my fiancé but soon as we stepped into urgent care the lady at the receptionist was just rude, there’s no TV on its 4:40pm so I look forward waiting patiently. The Receptionist to the left of where I was standing …
I walked right into the door, was directed to admissions immediately, and then a triage nurse. Then I sat in the waiting room for maybe 10 minutes, and I was already being called back to my room to get things started. Even though I was in …
Is good hospital
Good hospital.
It was nice Hospital
Nice get me A@@B
Very nice people.
Good staff with good surgeons
Its stupidity😨 …
Helpful staff.. very informative
Great doctors and service
Outstanding care
Friendly professional staffing and customer assistance.
Parking is a bit crowded for their ER and Medical Offices building.
ken went in and never came back out. bad customer service in my opinion
Great hospital excellent , professional people. Kind carding professional.
Such a horrible place. Some of the nurses are so disrespectful.
They have most unfriendliest/rude front desk/nursing staff. Please take your business elsewhere.
Professional and friends staff.its a great campus.
The staff was very friendly and they got me to see Doctor almost right away after X-rays and such Doctor explained my injury and how to go about treatment . Thanks
I was there a week. The doctors were great ! However the NURSES WERE THE BEST, excellent care from everyone!!!!!!💟💟💟💟
Thanks to all …
Everyone on the 6th floor treated me with nothing but kindness. Even the janitorial staff. Im very appreciative.
As a former patient, great place. Clean and new. I would go here to get treated.
I’ve been going to John Muir for well. Over 15 years and, sad to say, they’re getting ghetto.
All doctor’s and nurses treated me perfect thanks to them iam alive i can’t thank them enough
Their cardiac rehab unit is not world class. At least it is better than the Walnut creek unit.
Amazing care. Friendly nurses and doctor took the time to listen and seemed to really care. Thank you!
They waited you for so Long, they are all acting alike busy but doing nothing helpful, and also the registration nurses are so rude and helpless.
Teresa RN in B6 was extremely helpful with my needs. Very professional definately a valued employee
The front desk didn’t care about my pain the spoke to me disrespectfully when I was asking for help never going to return to this E R
Love that they had urgent care when i needed it and also that they were quick and professional! Will go back here when i need to next time!
parking area is littered with food trash, needle covers, medicine bottles, ekg stickers, and cigerette butts. not to mention the race car drivers speeding through the lot
Couldn’t get in to relieve my dad. Only one person per patient per duration of stay.
I just want to give a shout out to second floor staff DRs Nurses everyone for taking such Sterling care of my loved one this past week. Gratitude eternal from family and friends. Thank you.
Visited over the weekend. It was nice to go to a hospital where you can actually park in the parking lot and not have to walk forever. Hospital was clean and staff was friendly and helpful.
I wish I could give ZERO STARS ‼️ Worst hospital ever I took my 11 month old baby to the ER & they literally made us sit in the waiting area for 2 hrs then they put us in a room & made us wait two hours , they are so UNORGANIZED I literally …
if you pay your copay in the er they will not send it to the billing company so you end up with a ding on your credit report. dont pay your copay in er wait for the bill to come. their billing sucks big time and they will not help if you call them.
I wish I could give them a zero. I took my friend to the ER at 11:00 pm because he was having horrible pains in his side. It took over an hour before he was seen. Long story short, when the doctor came in to see him, he was laughing! I …
Harrassing employees if managers do n I t like you. Fake magnet hospital, look good on papers, rotted inside political.
I was harrassed by the manager after I compained no breaks at all for 12 hours …
I live in Australia and I was trying to get information on my dad this evening (your very earlier morning) Operator Deborah and the nurse on the unit he is in were so very helpful. . . Operator Deborah tried her best to locate my dad and we finally did. . .thank you to the staff for you kindness to me and my family
If you have any other options DO NOT go to this hospital!
They discharged my Dad last night in a total manic state. He’s unable to walk without help …
I came into the emergency room suffering flu like symptoms and asthma. I was not even offered a blanket. The doctor was also very rude. My BP was 200 over something and he didn’t even address it I guess I wasn’t sick enough for them.
I went there in March,got right in, we were the only ones there, so that’s why there was no waiting, I was in & out within a hour.And I went there a week ago and the ER was full, but they got Me in right away do to my circumstance,but they …
Prices are insane but that’s more of a systemic problem, not a John Muir one. The doctors and nurses here are amazing. The ER is not somewhere you want to end up, but if you do – you’re in good hands here.
Went to the ER because I fell during a seizure. My hand was throbbing . The doctor just used her fingers and felt around my hand and summarily said it’s not broken. No x- ray. It is. In fact, I have a rare fracture and need surgery. Nice job.
Extremely disappointed in the lack of cleanliness in the public restrooms at both hospitals. Walnut Creek and Concord Campus. Specifically, the womens restroom on the first floor nearest the surgical waiting area. After me and a staffer …
My daughter was frequently admitted to this hospital since last year. She was treated with respect and kind caring every admissions. Although, there are few HBS ( hospitalist) or ER doctors not caring, most of time, doctors were very …
Drove myself to ER believing that my left side pain was caused by kidney stones. Arrived at ER (clean), the security guard, registrant, the nurse and the rest of the staff that took care of me was excellent. I read all the reviews but it did not stop me from coming to this ER. Thank You.
This is the most worst hospital I’ve ever been to three times in a row I have left because of how horrible their service is. The doctors are standing outside the room chit-chatting for like an hour talking about this that in the next thing …
I went there for abdominal pain, ( level 9) the staff was exceptional,professional etc. Emergency Dr came in and introduced himself, very thoughtful, explained everything in great detail ect. Test were ordered in a timely manner, gave me …
My wife has been to the ER 3 times in one week for uncontrollable vomiting. She couldn’t keep any food or fluid down, as well as meds. Each time she was in the ER, she was sent home only to be brought back a day or two later for the same …
On 3/23/2018 around midnight I had severe chest pains that led me to John Muir ER in Concord. There was no one there and I was admitted right away! I got into the ER room where they hooked me up and took blood. One ER nurse came in by the …
I’ve been going to this john Muir hospital and ER for years, however my last visit this AM was TERRIBLE beyond awful. I go pretty often to the ER due to pain. I get a lot of pain regarding my medical condition, and today everyone who would …
I came in bleeding my blood leaves was 5 doctor gave me 1 unit blood and never rechecked my blood before leaving Im having heavy vaginal bleeding and was giving the advice to wait the ten day’s to see if the treatment worked lol I’m socking …
The ER staff are great. From the nurses to the Doctors. Always treats me with respect and dignity. I like a half hour away a drive pass two hospitals and always come to Concord John Muir.
11/30/14
I’ve been in the cardiovascular building at John Muir many times for different …
I recently spent 4 days over NY at JMH and three additional outpatient visits relating to a liver obstruction. I found the experience including personnel, information, and procedures shockingly poor in several instances. On NY eve they …
I’m not a patient there, but my dad is. He has recieved subpar care from the moment of arrival. He has serious GI issues and since he is medi-cal, he is treated like scum. The doctor told me that he needs to have some testing done, but it’s …
Went to ER with severe abdominal pain. I was seen right away had testing done was seen by Dr. Kroll who was very thorough she 🌟listened🌟to me and answered all my questions. My husband was impressed that we were in and out fast, only there …
This Facility is using the Covid crisis as a means to limit visitors to it’s patients. It is not a matter of whether a visitor is vaccinated or not-John Muir is ONLY allowing ONE visitor per patient for the duration of the patients stay. So …
I hope the reviewer can understand i have been treat, throughout my parents and me situation at Concord hospital. My parents can’t speak English very well. My mom have surgery this morning before 5AM on 10/16/2020 and we tried to check in …
I guess it’s a hospital so either your experience was terrible or great. In mine it was great, people were friendly and guided me to where I needed to go. The place looked clean.
i was in the behavior heath in the acorn unit. extremely mediocre help. it was more fun than it was helpful, most of the staff were nice but we had one staff tell us that he didnt think any of us were actually depressed and that we didnt …
I have learned that John Muir in Concord is allowing their staff who are Covid positive to return to work after five days no matter if they are still testing positive. Where is the ethics in this hospital? That hospital IS NOT SAFE.
My wife went to this Hospital with serious pain and Stomachache, first of all They checked if it was a COVID and they left her in one alone room.
My wife was crying because it was so painful. …
Awful communication and direction by both doctors and support staff. Multiple days spent not knowing anything about condition or next steps. Straight up had a doctor lie about when a procedure would be performed. If the ambulance gives you any other option for a hospital take it. Avoid avoid avoid.
My inpatient stay 8/28-9/7 was like economy section of an oversold flight that went up and didn’t come down for days. You can’t move, get comfortable, or sleep; and someone is always making noise somewhere. I can’t give a single compliment …
I had an ablation done on July 2, 2021. I cannot say enough about my Dr. Carlton Nibley & the entire medical staff at John Muir Health Center. Medical staff who were assigned to care for me were outstanding, professional, tentative, caring & upbeat, quick to respond to my needs. Thank you everyone, you’re the best💕 …
Emergency room staff are the best. Thankyou for your help and compassion.
Update not so good any longer. Stay away untill they improve. This place is falling apart. So sad.
I was there 2:30 minutes in lobby and they don’t care and this hospital didn’t have a professional stuff and not respectful
The level of human is so 👍 and 😞 both. Meaning we’re all getting older and Concord CA is are these times, the Best of times and the worst of times. I do love appreciate and admire clean and maintained infrastructure. It’s a fine line, to define perspective. …
I was so weak and dizzy , ambulance brought me to the Emergency around 11:30 am . I was being assist by 2 nurses . They took some blood test on me and I stayed in the room for couple of hours . Then , I need to use restroom and I asked …
Have an emergency? Do not come to this place. Worse experience ever. I came in with a child with an opening on his forehead, I waited for 2 hours and nothing. I asked for help when he started bleeding again and the nurse calmly said “I do …
This is in regards to my husband who was hospitalized last December. He had massive stroke in 2017 and he need total care. He was starving for almost two weeks. He asked for food but no one assisted him with feeding. He just received IV …
My sister Leigh was brought in today 1/13/22 at 3:30pm by ambulance due to severe pain and was rudely treated with disdain and ambivalence by nurse Tina. God help anyone really sick who might have Tina as their nurse. She decided …
I broke my wrist and they helped me out immediately. I was given ice and a sling while I waited. I was seen quickly and had a splint put on. My orthopedic surgeon said the splint was well done. Only problem I had was trying to get a referral to see an orthopedic surgeon, but that was my insurance company’s fault.
My mom was there recently. The room was shabby at best. Dirty, peeling surfaces (hard to disinfect). My mom’s feet swell and she needed to prop them up with pillows—nope, we don’t have any more. She needed to be walked, but there was no one …
i thought it was just me this place is horrible they pretend to care staff is not friendly i came in with balance issues and in pain did not give me nothing for pain did not try to find out what was wrong with me just sent me home and …
I was taken here by ems ambulance when I’m having a heart attack. Doctors and nurses gave me the best care. Thank you and God bless!
Don’t send your child here! They strip search you against your will and hold you there against your will. If you want to be a good parent take care of them yourself and stop thinking that these facilities and programs will help!!!
Called the emergency roon and the lady who picked up was so extremely rude and seems like sje literally has no heart. Sje almost seemed like she was annoyed i was calling to check on a sibling.
Profits before care I have insurance in which an emergency visit was 100% covered and was told I will need to pay $2800 in order to proceed and I need to sign an acknowledgment that we had this discussion agreeing to their extortion amount …
My father was coughing up blood for a while. He couldn’t sleep because of all the coughing. He went to the ER, the doctor gave him sleeping pills and cough medicine. Now my father is dead, he had stage four lung cancer. I am not saying …
12pm. I entered the Juin Muir Hospital on 2540 East St, Concord, CA 94520. My provider ordered an xray for me due to an car accident I was in. I came in to do a walk in xray. When entering imaging department on the ground floor of the …
All around poor to mediocre care, hefty male ER nurse abusive bully, and doctors are verbally abusive towards patients routinely, and extremely uncaring doctors, blowing off potential cancer patients. They do absolutely nothing, run tests, …
I’m a medical professional myself, so it disappoints me that I even have to post a negative review for a hospital that I have appreciated working with for so many years. I visited the ER in August 2021 for what I believed was kidney …
Here in the ER with my mom, waiting two hours plus. Everyone has been nice but the waiting area is so filthy dirty! I am appalled that we pay so much for health coverage and we have to sit here seeing so much filth on the floor and bathrooms during Covid and flu season.
Unfortunately I’ve had to take my wife to the emergency room twice in the last two weeks. Both visits turned into multi day stays with many procedures. The staff all-round are top notch professionals who are genuinely concerned for your loved ones.
Worst service and treatment while we have a loved one!! Rules and regulations are understandable but there is a lot of miss communication with “the want to be security” it’s been multiple incidents while we have family there to the point …
The below are whiners. Absolutely phenomenal service. They brought my high blood pressure down from stage 2 hypertension to a normal level. …
Spent 7 hours waiting to get into a room and in-between tests I got to observe the non-stop overwhelming work our medical staff go through. In an environment that possess a health hazard to them and their families when they go home, not to …