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They treat you like outsider employee and They say “Its Hopkins things, why bank somewhere else”… But in reality.. Better to bank somewhere else where ever you find good rates.
If i could give less than a star i would. These people are those most unsympathetic low life scum mother******s I have ever had the spoken too. If your looking for customer service or even a bank who will help you out, then don’t bother with JHFCU. Eat a Dick.
I love JHFCU any issues or problems I’ve had have been solved very quickly and efficiently the customer service reps are very respectful, knowledgeable, and absolutely professional
Filing out the application was so quick and easy and they responded within 2 hours with my approval and the information I needed in order to finalize my application.
For the most part it’s ok credit union but they recently updated their ATMs system ..they have no warnings when the ATMs are full and you cannot deposit (I think that should be displayed somewhere online )which causes you to travel across …
Tina Horn has always worked with me for all CU matters. She’s awesome! Quick responses, very knowledgeable and extremely efficient. She doesn’t waste your time with business trivialities.
I have had no negative interactions with this credit union. I have been a member for over 25 years and that is a great track record by anyone’s standards. Keep up the good work!
I have been banking with JHFCU for almost 10 years and have never had an issue. Everyone at the Bayview site is wonderful. I do have one thing to say, I was going on vacation to Disney I called to let JHFCU know whomever answered the phone …
HORRIBLE, HORRIBLE, HORRIBLE…THAT IS ALL I CAN SAY..EXCUSE AFTER EXCUSE WHEN YOU QUESTION WHY THEY PROCESSED SOMETHING THEY WAY THEY DID AND THE ANSWER YOU GET “IT’S OUR PROCEDURE”…Even after phone calls were made explaining something …
On hold to speak to an agent for 35 minutes even though the recording said it would be 16 minutes,also if you deposit a check for example $500.00 the entire amount is not immediately available in your checking or savings balance, I traveled …
I have had all positive experiences with our credit union. They answer emails promptly, are friendly, and very helpful. I couldn’t ask for a better banking experience.
Over one year into the pandemic and you have to make an appointment to go to the credit union to pick up a check book. On hold forever to make an appointment. Long wait. Must only have one employee working there. Ready to move my money to another bank.
Not only was the staff rude but their policies place a ridiculous burden on the customers. Since banking there they have put long holds on our cash flow causing us to miss Bill payments and receive overdraft fees. …
I’ve been a member for 9 years, starting when I was a student at JHU. I’ve never had a problem with the customer service at this branch. Yes, this branch has shorter business hours than other, larger banks. And, yes, it’d be nice to have …
From, the very first contact inquiring about the loan, I had complete support and assistance at every step of the way. the process was both fair and very quick, in my opinnion, and I was extrememly pleased with the entire process.
Reopened my account after several years because I was in car market and they had excellent loan rates. From the time I sat down with my customer service rep (Tiaira) to walking out with a blank check loan took only 20 minutes. Great …
The fee structure at JHFCU is more predatory than Bank of America. They charge an insufficient funds fee instead of an overdraft fee for many account types, meaning that a single transaction for which funds are not present in your account …
I love this credit union! They are very prompt with handling any questions or concerns and really put your needs first. The products they offer are top notch as well! Every time I go in one of the branches the staff is always very helpful and friendly! I am a member for life 🙂
No Saturday hours, and they don’t stay open any later than 5pm. Not meeting the needs of customers who need flexibility with their operational hours. Had a technical issue with the JHUFCU phone application, and could not get assistance …
UPDATE: NOTHING WAS RESOLVED AND WAS JUST TOLD SORRY. THIS BANK DOESNT FEEL BAD ABOUT STEALING YOUR MONEY. WILL DEFINITELY BE CLOSING MY ACCOUNT OUT. LOOK ELSEWHERE FOR YOUR BANKING NEEDS. If I could give zero I definitely would. Worst …
Exceptionally disappointing service. I’ve been banking with JHFCU for over 10 years, this experience alone has forced me to switch to another bank entirely. Over the weekend, I experienced a compromise in my debit card, resulting in over …
This credit union does not respect their customers. As a college student I thought it would be convenient to be a member of my school’s credit union but it has caused more harm than good. Their hours are atrocious. Closed on weekends, if …
DO NOT BANK WITH THESE PEOPLE. I say this to say you WILL NOT be able to get to your money when you need it. Sometimes there servers shut down and NO ONE can get to their money. The credit union can’t even access your money when the …
This place is simply disappointing. I have NEVER had a worse banking experience. When I opened an account, the guy bragged SO MUCH about this bank and services etc etc. I had three interactions with them; ALL three were miserable. 1- …
I’ve been with this credit union for over 10 years. Aside from having outdated systems and services for members, there is total lack of support from the loan department for members. Do not bank with them, especially for loans.
Did not like the cold response from JHFCU loan department. They sent a rejection email because I was not worthy. At a time that I was down, not even a penny was offered to help. On top of that, they lowered your credit score. Talk about …
Tammy was Kind,Courteous & Caring while handling my concerns, she was very KNOWLEDGEABLE & my Issue was Resolved immediately she even gave me her business card & email address for any other issues that could arise while in the process of Purchasing My Home, I left JHFCU with 1 less Stressor, Thanks to TAMMY!
If you are able to join this credit union then you should! I’ve had nothing but good experiences. I recently refinanced my car loan and the JHFCU saved me 5% on my rate! You can’t beat that. Also, my loan associate was very nice, …
Where should i start, My visa was compromised so i called and shut it down this is on August 22, 2022. They told me another will come in 2 weeks how about it took 3 weeks and a half. So in the time waiting i called back asked could they …
Great service
It was simple and pleasant.
Fulfilling.
Great customer service, haven’t had a problem.
Best Credit union.
Only one branch and their help is limited over the phone😠 …
They got right in and took car of me.
Avoid at all costs. Rudest staff I’ve ever met
Angie Bell is amazing! Friendly and very professional
Best banking ever!! Always fast service.
impersonal customer service in person. Phone calls go through two different phone trees
Why tell people u not looking at there credit score and then turn them down for a loan that supposed to be for employees because of there credit score
Love this credit union
This is by far the worst credit union in Baltimore they tell u lies and constantly find reasons to take your money stay away
Always efficient, a great place to do your banking.
The loan process was fast, easy and flawless.
Holly is absolutely a loan specialist, and the easiest also the greatest to work with!!!!!
If you have a problem with your account after 4:00 pm on a Friday. You’re SOL until next business day. No customer service on nights and weekends.
Overall professional service and processing 👍 …
They always have your back
Shauna at Bayview was excellent
They treat you like outsider employee and They say “Its Hopkins things, why bank somewhere else”… But in reality.. Better to bank somewhere else where ever you find good rates.
If i could give less than a star i would. These people are those most unsympathetic low life scum mother******s I have ever had the spoken too. If your looking for customer service or even a bank who will help you out, then don’t bother with JHFCU. Eat a Dick.
I love JHFCU any issues or problems I’ve had have been solved very quickly and efficiently the customer service reps are very respectful, knowledgeable, and absolutely professional
Johns Hopkins Credit Union is amazing
I called the Credit Union this morning at 9 am. I have been “on hold” for the past ten minutes. Will give them 5 more minutes before I hang up.
Caring, considerate and very thorough with information concerning my needs. Thank you.
Such a humanizing experience. They recognize you as a person and not just a number on a spreadsheet. Best feeling ever!
I bought a 2022 Ford Transit commercial Van and JHFCU made it POSSIBLE!!!
Filing out the application was so quick and easy and they responded within 2 hours with my approval and the information I needed in order to finalize my application.
For the most part it’s ok credit union but they recently updated their ATMs system ..they have no warnings when the ATMs are full and you cannot deposit (I think that should be displayed somewhere online )which causes you to travel across …
Tina Horn has always worked with me for all CU matters. She’s awesome! Quick responses, very knowledgeable and extremely efficient. She doesn’t waste your time with business trivialities.
I have had no negative interactions with this credit union. I have been a member for over 25 years and that is a great track record by anyone’s standards. Keep up the good work!
I have been banking with JHFCU for almost 10 years and have never had an issue. Everyone at the Bayview site is wonderful. I do have one thing to say, I was going on vacation to Disney I called to let JHFCU know whomever answered the phone …
HORRIBLE, HORRIBLE, HORRIBLE…THAT IS ALL I CAN SAY..EXCUSE AFTER EXCUSE WHEN YOU QUESTION WHY THEY PROCESSED SOMETHING THEY WAY THEY DID AND THE ANSWER YOU GET “IT’S OUR PROCEDURE”…Even after phone calls were made explaining something …
I love this bank. Everything I need regarding banking, they are helpful with.
On hold to speak to an agent for 35 minutes even though the recording said it would be 16 minutes,also if you deposit a check for example $500.00 the entire amount is not immediately available in your checking or savings balance, I traveled …
Prompt and efficient service and a great interest rate!
I have had all positive experiences with our credit union. They answer emails promptly, are friendly, and very helpful. I couldn’t ask for a better banking experience.
The people were fast and professional.
I felt comfortable having the Johns Hopkins Federal Credit Union on my side.
Over one year into the pandemic and you have to make an appointment to go to the credit union to pick up a check book. On hold forever to make an appointment. Long wait. Must only have one employee working there. Ready to move my money to another bank.
Means to buy my home
The Home Free Program allowed my refinancing my mortgage to pay off in eight years.
Not only was the staff rude but their policies place a ridiculous burden on the customers. Since banking there they have put long holds on our cash flow causing us to miss Bill payments and receive overdraft fees. …
The staff at the Homewood branch have always given me excellent customer service. I like that very much.
I’ve been a member for 9 years, starting when I was a student at JHU. I’ve never had a problem with the customer service at this branch. Yes, this branch has shorter business hours than other, larger banks. And, yes, it’d be nice to have …
From, the very first contact inquiring about the loan, I had complete support and assistance at every step of the way. the process was both fair and very quick, in my opinnion, and I was extrememly pleased with the entire process.
Reopened my account after several years because I was in car market and they had excellent loan rates. From the time I sat down with my customer service rep (Tiaira) to walking out with a blank check loan took only 20 minutes. Great …
The fee structure at JHFCU is more predatory than Bank of America. They charge an insufficient funds fee instead of an overdraft fee for many account types, meaning that a single transaction for which funds are not present in your account …
I love this credit union! They are very prompt with handling any questions or concerns and really put your needs first. The products they offer are top notch as well! Every time I go in one of the branches the staff is always very helpful and friendly! I am a member for life 🙂
No Saturday hours, and they don’t stay open any later than 5pm. Not meeting the needs of customers who need flexibility with their operational hours. Had a technical issue with the JHUFCU phone application, and could not get assistance …
UPDATE: NOTHING WAS RESOLVED AND WAS JUST TOLD SORRY. THIS BANK DOESNT FEEL BAD ABOUT STEALING YOUR MONEY. WILL DEFINITELY BE CLOSING MY ACCOUNT OUT. LOOK ELSEWHERE FOR YOUR BANKING NEEDS. If I could give zero I definitely would. Worst …
Exceptionally disappointing service. I’ve been banking with JHFCU for over 10 years, this experience alone has forced me to switch to another bank entirely. Over the weekend, I experienced a compromise in my debit card, resulting in over …
This credit union does not respect their customers. As a college student I thought it would be convenient to be a member of my school’s credit union but it has caused more harm than good. Their hours are atrocious. Closed on weekends, if …
DO NOT BANK WITH THESE PEOPLE. I say this to say you WILL NOT be able to get to your money when you need it. Sometimes there servers shut down and NO ONE can get to their money. The credit union can’t even access your money when the …
This place is simply disappointing. I have NEVER had a worse banking experience. When I opened an account, the guy bragged SO MUCH about this bank and services etc etc. I had three interactions with them; ALL three were miserable. 1- …
My experience was very easy. I received a reply back within 2 days. I trust them entirely and would recommend anyone to them.
I’ve been with this credit union for over 10 years. Aside from having outdated systems and services for members, there is total lack of support from the loan department for members. Do not bank with them, especially for loans.
Great service! Great rates! I am a 22 year customer and don’t plan on leaving anytime soon.
Great job. Listened to what we wanted. Will definitely recommend her.
Did not like the cold response from JHFCU loan department. They sent a rejection email because I was not worthy. At a time that I was down, not even a penny was offered to help. On top of that, they lowered your credit score. Talk about …
Been a long standing member over 15yrs and they offer no perks or benefits for such members. Lending practices are horrible!!!
Tammy was Kind,Courteous & Caring while handling my concerns, she was very KNOWLEDGEABLE & my Issue was Resolved immediately she even gave me her business card & email address for any other issues that could arise while in the process of Purchasing My Home, I left JHFCU with 1 less Stressor, Thanks to TAMMY!
If you are able to join this credit union then you should! I’ve had nothing but good experiences. I recently refinanced my car loan and the JHFCU saved me 5% on my rate! You can’t beat that. Also, my loan associate was very nice, …
Where should i start, My visa was compromised so i called and shut it down this is on August 22, 2022. They told me another will come in 2 weeks how about it took 3 weeks and a half. So in the time waiting i called back asked could they …