The Hutto Water contract to be taken from this company, the worst customer service, I have ever seen in my life. The customer service and their billing team are very unprofessional. I believe everyone had the same experience which I had. …
After 8 years in the and living in Multiple states I can honestly say this is the worst company I’ve ever been forced to deal with. Had I know my water would go through this company I would have been a changing factor in where moved. Do not …
Was broken down on back road in hutto at 7am in morning and waiting for tow truck and a worker in a jonah water truck had the audacity to beep at us like it was our fault our axle broke on our car!
Someone needs to do something about This archaic system y’all use which cause constant issues with payments. Jonah does everything it can to nickel and dime you.
Screw Jonah! I don’t understand the big tax bill at the end of the year, that goes to Jonah….then pay the high monthly bills. Sounds like some corruption going on there!
This place is the rudest greediest pettiest shittiest sorriest business on the planet.
I haven’t had an extension in 19 years and I get one last year finally and now …
Adds late fees, yet wont send you the bill, shuts off utilities, with no notice, after only a few days past due, when asked when service will be returned after a $75 fee was told “sometime today”, easily worst utility company ive ever dealt with.
Customer service was very helpful in assisting me with my issue and got a quick turnaround with the workers on the field to ensure my service was resumed in a timely manner.
Awful…if anything they should get 5 stars for ripping people off and getting away with unhealthy water. There’s a reason why “they clean the pipes” so much. Worse than a public pool and we have to shower, drink, cook, etc w that water
Lived in Austin from 1982 – 2009 and never thought twice about my water bill… been in Hutto since 2010 and customer service and water quality have always been substandard.
I used to live in Cedar Park and my water bill was never as high as this one is every month. There is so much lime in the water, that it leaves a hard film on my dishes and I have to scrub it off. Their rates are ridulously high.
really bad website to login. I do not know who make website very terrible .
my account from JONAH but always said: account Number is not valid.
just shut it down and do like 100 years ago. walking in office to pay water. no phone, no computer …. for century 21st.
Not sure where the negative comments are coming from, I have been with Jonah water for 13 years with no issues, unless someone breaks the water line while digging. I also don’t consider the water rates high if you compare the cost of digging a well.
Well it certainly looks like I’m not the only one tbat has am issue with Jonah Water supply! I used to never do reviews but I’m over companies that know you can’t do a dang thing about them getting over on you!! POOR CUSTOMER SERVICE, LEARN YOUR JOB
I understand it’s an emergency. But nothing on the website, nobody answering phones and the voicemailbox is full. Apparently they just closed up and took the attitude of the Colorado City, Texas mayor: “We don’t owe you anything”.
They Adds late fees, yet wont send you the bill, shuts off utilities, with no notice, after only a few days past due, easily worst utility company ive ever dealt with. A very unhappy costumer.
Jonna water changes their standards. Im a week late on my bill, but pay the late fee, then the lock fee. It tookm 8 hrs for them to come out to un lock my water. Wth. My bad on the late payment which has seemed to change. They think we owe …
Horrible water and horrible service. They let their pumps freeze even with plenty of advanced notice of a Historic Snow Storm. Then complete SILENCE from them. Except from their family members berating people on Facebook for trying to get answers why our water has been off for days!!!
Based on the negative reviews, I wasn’t looking forward to dealing with Jonah water office staff in person, but I was pleasantly surprised not only at how helpful the office ladies were but also how simple the process of canceling the old account and setting -up the new account was. Thank you Jonah water.
If there would be zero stars, they’d deserve them. I mean to lie to your customers about taking care of fees and then when they’re questioned as to why those charges randomly show up in your account to simply hang up the phone. Worst customer service ever!
Been with Jonah some 11 years after life in Orlando and Jacksonville. Jonah is the smallest operation yet provides the fabulous service I never got elsewhere. As for dissatisfied folks, paying your bill on time eliminates majority of …
Horrible customer service. I forgot to update my to new credit card and I didn’t receive not one letter or email. Next thing I know, I’m receiving a Final Notice in the mail. Where was the first notice or any notice in between?! Hope we’ll have more utility options in the future.
The worst utilitiy company I ever had. This private company is money hungry and does not care of abouts customers. They hike up the prices to fill their pockets.
I am not sure what the problem is but our water bill is at most 40.00 a month and we live in the country with live stock to water. We do have hard water but that is life in Texas. Had the same issue in Georgetown i get a bill every month …
$93 bill for four days of service. Talk about a rip off. “Let’s charge them every base fee and then restart their billing cycle four days later.” Ridiculously high rates for subpar water and a billing system that sends you the bill 2 days before its due. If you can, avoid Jonah at all costs
Ms. Patty took care of me. My builder failed to get my required inspections in on time and scheduled my water to be shut off. I cannot connect services without the inspections being filed. …
I had a very good experience. I was worried because I had a hard time getting my warranty deed copy after the closing. But once in hand the process to set up service was easy and straight forward. Thank you.
I wish I could give this company 0 stars. Jonah water has proven time and time again that they are an unprofessional company. While their customers are dealing with a water shortage from the recent winter storm, Bill Brown’s wife Stormi & …
This is the WORST utilities that i came across the country. Nothing works out with these guys and it’s so sad that, customer service again so bad that nobody understands the customer problems or will be ready to rectify it. They just need …
Haven’t had water since sometime in the middle of the night and it’s 2:30 pm. Have not been able to get anything but a voice mail that is full. This is the number posted on their website. Totally ridiculous! They don’t answer texts or …
I have been a Jonah water customer for close to 2 years now and the customer service has been great. Today we had an issue with our water supply and the Jonah water technician Shird came late at night to fix the issue. Brilliant service and 5 star all the way.
Our water has been off since yesterday morning (Tuesday, 2/16/21) when we woke up. Why is it off? Why can’t we reach anyone? Why is no one at least answering the phones? Why don’t they have a link on their website you can click to report if …
Crazy high prices, terrible communication, neighborhood always having issues with water. Shouldn’t be paying throught the roof for water and staring at a cup that is murkey brown. Wish we were allowed to transfer to ANY other company
Not even 1 star this company deserved..
For the second time my water was disconnected
The company employees they’re very disrespectful and lie to the customers. I wish the government let us choose our utilities services..
We called three times to set up payment for the new home. They said we couldn’t until the builder sent documents. Two days later we come home to no water because the meter is locked. Called the next day and they said oh yea we got the …
This company is Money hungry and does not value their customers. I recently updated my debit card, and forgot to update my card info for auto pay. Literally 3 weeks later I get a note on my door that my water had been shut off. I called in …
No one is going to base their home buying options on the utility company, but if you can, do not move into Jonah water’s zone. There are just numerous reasons why I say this over the couple of years I’ve lived here. Save yourself the headaches.
My water pressure is extremely low. They come out see how low the pressure is and don’t try to increase it. Just point to the valve and then leave. Not to mention late fees being added after you pay on time.
If I could leave zero stars or negative starts I would. This company is living in the dark ages of relying on USPS for communication. Of all of the dozens of bills I pay online, this company only seems to want to send reminder notices and …
I don’t think this company is following the PUC guidelines for disconnection. 7 days late on a bill (first time ever being late) and now I’m paying extravagant fees to get my water back on. I will be filing a complaint with the PUC. …
I’ve literally never been given such garbage to try and set up my water in my life not only do the people that work here need to be fired. I say restart the whole thing can’t believe how rude and unhelpful the staff is here.
If you can avoid using Johan do so! Not acountable for their equipment, defensive rude employees (Scott, not the sharpest pencil in the box!), and not willing to listen to you–already responding to you with why YOU are wrong not them …
Had the same experience with the water shut off after a week late on my bill about a year ago – now that I’m finally able to move out, I have tried twice to call and cancel my service before the end of the month, and after 4-5 days of …
Terrible service
The policies need to change. People are struggling and this is a cutthroat company.
The Hutto Water contract to be taken from this company, the worst customer service, I have ever seen in my life. The customer service and their billing team are very unprofessional. I believe everyone had the same experience which I had. …
After 8 years in the and living in Multiple states I can honestly say this is the worst company I’ve ever been forced to deal with. Had I know my water would go through this company I would have been a changing factor in where moved. Do not …
Was broken down on back road in hutto at 7am in morning and waiting for tow truck and a worker in a jonah water truck had the audacity to beep at us like it was our fault our axle broke on our car!
They are horrible.
Our bill is OUTRAGEOUS
5 days without water!
Lovely people and very helpful.
Worst customer service ever experienced
I don’t have water for 3 days now
This company is literally the worst.
They have the worst customer service. Rude as can be.
awful, have hated using them since I moved to my house, would never go here if I had a choice
The have the worst customer service, they tax is ridiculous.
Someone needs to do something about This archaic system y’all use which cause constant issues with payments. Jonah does everything it can to nickel and dime you.
Helpful customer service care. Explained well to me on what to do and who to call for help.
I have a great experience setting up my new service, wonderful customer service.
Went in person and they were super helpful, straightforward, and professional. Overall very pleasant experience.
Screw Jonah! I don’t understand the big tax bill at the end of the year, that goes to Jonah….then pay the high monthly bills. Sounds like some corruption going on there!
I have been using Jonah water for 3 years now and have no complaints with the water or the service.
Scam artists. Love adding money randomly to your bill and giving late charges for paying only a few minutes after their supposed deadline.
This water company is the worst company I have ever had. They over charge customers. The billing is incorrect. They don’t seem to care at all.
Great company with kind employees! had a leak and called the office and they were extremely helpful and polite. thank you Jonah!
This place is the rudest greediest pettiest shittiest sorriest business on the planet.
I haven’t had an extension in 19 years and I get one last year finally and now …
Very poor representation by employees!
Poor performance on water allocations
Adds late fees, yet wont send you the bill, shuts off utilities, with no notice, after only a few days past due, when asked when service will be returned after a $75 fee was told “sometime today”, easily worst utility company ive ever dealt with.
Customer service was very helpful in assisting me with my issue and got a quick turnaround with the workers on the field to ensure my service was resumed in a timely manner.
Awful…if anything they should get 5 stars for ripping people off and getting away with unhealthy water. There’s a reason why “they clean the pipes” so much. Worse than a public pool and we have to shower, drink, cook, etc w that water
Lived in Austin from 1982 – 2009 and never thought twice about my water bill… been in Hutto since 2010 and customer service and water quality have always been substandard.
I used to live in Cedar Park and my water bill was never as high as this one is every month. There is so much lime in the water, that it leaves a hard film on my dishes and I have to scrub it off. Their rates are ridulously high.
really bad website to login. I do not know who make website very terrible .
my account from JONAH but always said: account Number is not valid.
just shut it down and do like 100 years ago. walking in office to pay water. no phone, no computer …. for century 21st.
Not sure where the negative comments are coming from, I have been with Jonah water for 13 years with no issues, unless someone breaks the water line while digging. I also don’t consider the water rates high if you compare the cost of digging a well.
Well it certainly looks like I’m not the only one tbat has am issue with Jonah Water supply! I used to never do reviews but I’m over companies that know you can’t do a dang thing about them getting over on you!! POOR CUSTOMER SERVICE, LEARN YOUR JOB
I understand it’s an emergency. But nothing on the website, nobody answering phones and the voicemailbox is full. Apparently they just closed up and took the attitude of the Colorado City, Texas mayor: “We don’t owe you anything”.
They Adds late fees, yet wont send you the bill, shuts off utilities, with no notice, after only a few days past due, easily worst utility company ive ever dealt with. A very unhappy costumer.
Seemed very nice and accommodating.
Probably not the fanciest website I’ve ever seen but polite people doing their best to deliver a basic service. I’m happy.
Jonna water changes their standards. Im a week late on my bill, but pay the late fee, then the lock fee. It tookm 8 hrs for them to come out to un lock my water. Wth. My bad on the late payment which has seemed to change. They think we owe …
Horrible water and horrible service. They let their pumps freeze even with plenty of advanced notice of a Historic Snow Storm. Then complete SILENCE from them. Except from their family members berating people on Facebook for trying to get answers why our water has been off for days!!!
I don’t even live in this district (my water is through Georgetown- live in liberty hill) and they keep constantly calling me . Please stop!
Based on the negative reviews, I wasn’t looking forward to dealing with Jonah water office staff in person, but I was pleasantly surprised not only at how helpful the office ladies were but also how simple the process of canceling the old account and setting -up the new account was. Thank you Jonah water.
If there would be zero stars, they’d deserve them. I mean to lie to your customers about taking care of fees and then when they’re questioned as to why those charges randomly show up in your account to simply hang up the phone. Worst customer service ever!
Been with Jonah some 11 years after life in Orlando and Jacksonville. Jonah is the smallest operation yet provides the fabulous service I never got elsewhere. As for dissatisfied folks, paying your bill on time eliminates majority of …
Horrible customer service. I forgot to update my to new credit card and I didn’t receive not one letter or email. Next thing I know, I’m receiving a Final Notice in the mail. Where was the first notice or any notice in between?! Hope we’ll have more utility options in the future.
Worst water company ever. If we could get our water from someone else we would in a heartbeat, even if it cost more.
The worst utilitiy company I ever had. This private company is money hungry and does not care of abouts customers. They hike up the prices to fill their pockets.
I am not sure what the problem is but our water bill is at most 40.00 a month and we live in the country with live stock to water. We do have hard water but that is life in Texas. Had the same issue in Georgetown i get a bill every month …
$93 bill for four days of service. Talk about a rip off. “Let’s charge them every base fee and then restart their billing cycle four days later.” Ridiculously high rates for subpar water and a billing system that sends you the bill 2 days before its due. If you can, avoid Jonah at all costs
Ms. Patty took care of me. My builder failed to get my required inspections in on time and scheduled my water to be shut off. I cannot connect services without the inspections being filed. …
I had a very good experience. I was worried because I had a hard time getting my warranty deed copy after the closing. But once in hand the process to set up service was easy and straight forward. Thank you.
I wish I could give this company 0 stars. Jonah water has proven time and time again that they are an unprofessional company. While their customers are dealing with a water shortage from the recent winter storm, Bill Brown’s wife Stormi & …
This is the WORST utilities that i came across the country. Nothing works out with these guys and it’s so sad that, customer service again so bad that nobody understands the customer problems or will be ready to rectify it. They just need …
The bill seems high but the employees are always pleasant and helpful
Haven’t had water since sometime in the middle of the night and it’s 2:30 pm. Have not been able to get anything but a voice mail that is full. This is the number posted on their website. Totally ridiculous! They don’t answer texts or …
I have been a Jonah water customer for close to 2 years now and the customer service has been great. Today we had an issue with our water supply and the Jonah water technician Shird came late at night to fix the issue. Brilliant service and 5 star all the way.
Our water has been off since yesterday morning (Tuesday, 2/16/21) when we woke up. Why is it off? Why can’t we reach anyone? Why is no one at least answering the phones? Why don’t they have a link on their website you can click to report if …
one of the worst utility companies out there, cold and rude. The whole neighborhood HATES them.
Crazy high prices, terrible communication, neighborhood always having issues with water. Shouldn’t be paying throught the roof for water and staring at a cup that is murkey brown. Wish we were allowed to transfer to ANY other company
Not even 1 star this company deserved..
For the second time my water was disconnected
The company employees they’re very disrespectful and lie to the customers. I wish the government let us choose our utilities services..
We called three times to set up payment for the new home. They said we couldn’t until the builder sent documents. Two days later we come home to no water because the meter is locked. Called the next day and they said oh yea we got the …
This company is Money hungry and does not value their customers. I recently updated my debit card, and forgot to update my card info for auto pay. Literally 3 weeks later I get a note on my door that my water had been shut off. I called in …
No one is going to base their home buying options on the utility company, but if you can, do not move into Jonah water’s zone. There are just numerous reasons why I say this over the couple of years I’ve lived here. Save yourself the headaches.
My water pressure is extremely low. They come out see how low the pressure is and don’t try to increase it. Just point to the valve and then leave. Not to mention late fees being added after you pay on time.
If I could leave zero stars or negative starts I would. This company is living in the dark ages of relying on USPS for communication. Of all of the dozens of bills I pay online, this company only seems to want to send reminder notices and …
I don’t think this company is following the PUC guidelines for disconnection. 7 days late on a bill (first time ever being late) and now I’m paying extravagant fees to get my water back on. I will be filing a complaint with the PUC. …
I’ve literally never been given such garbage to try and set up my water in my life not only do the people that work here need to be fired. I say restart the whole thing can’t believe how rude and unhelpful the staff is here.
If you can avoid using Johan do so! Not acountable for their equipment, defensive rude employees (Scott, not the sharpest pencil in the box!), and not willing to listen to you–already responding to you with why YOU are wrong not them …
Had the same experience with the water shut off after a week late on my bill about a year ago – now that I’m finally able to move out, I have tried twice to call and cancel my service before the end of the month, and after 4-5 days of …