I live in Beverly and this company is incompetent. Constantly leave trash behind for you to deal with. They need to be held accountable for their inability to do their job. If its trash you take it. Its a simple concept. They have no …
They break trash cans and don’t replace them. Guess we all will have to bring them to small claims court. That’s a lot more expensive then just replacing the trash can…
Didn’t pick up my trash. I called every day. No pick up. Spoke with Kaitlyn, very nice, no pick up. Then spoke with at rude woman, no name given. No pick up.
I’m very appreciative of all the hard work by our collection guys. They are among our unsung heros during the pandemic. Especially in the winter … Thank you!
Upon my walking my dog this afternoon I notice there was debris left in the street, this isn’t the 1st time! I seems that they are always in a hurry! Understanding they do have many routes to for fill. But it just makes our neighborhood look nasty!!!!
JRM is a very dependable company the workers are very efficient in their job, I have seen them working in the cities of Melrose & Malden. I have been inspired by them and have read a lot about the company and I want to work for JRM, I very much want to work for a family owned company.
Drivers are inconsiderate of everyone else who drives as part of their jobs. They park in the middle of the street and won’t allow people to pass until they are finished with the street, then scream insults at you for asking them to move. I …
All of the trash (recycling, trash) men/women who pick up on my street are the nicest people. those who don’t think so don’t realize they have the toughest job out there both in hot weather and cold. they are considerate and very friendly.
I called late on a friday afternoon for a roll-off can to be delivered to my home. I was told NO PROBLEM. A brand new can was dropped off Monday morning. The driver, Justin was very nice to my wife and placed the can exactly where she …
The guys that work with the truck in my area are nice until you ask them to clean up the seepage they left behind and now the front of my office smells like the dump. We’ve called the department of sanitation on the company, but every time …
Extremely rude and unprofessional. Worker in particular with greasy blonde hair in a ratty ponytail takes great pleasure in harassing people and using vulgarities. Perfect person to deal with trash.
JRM Hauling is top shelf. The chat feature is not a “bot”, and a real person is actively managing the chat, who is super helpful. I had an emergency, and they were very responsive!
I expect better for a service my town forces me to pay for. I put out my barrels and they are thrown back on the sidewalk or street. Many a time trash or recycling is left. Frustrating. This is just an example of what is left pretty regularly. I know you have a hard job but do better.
Worst company ever. They do not answer the phone. Tried to rent a dumpster and they charged me up from $775.00. Did not deliver until 3 days late. When they delivered they placed the dumpster with the doors against a fence so that it could not be used. They do not respond
They come pick up trash in the alley by my apartment EVERY DAY from 2am – 5am. They have refused to answer any of my phone calls or emails about changing the time they come to pick up trash. It wakes up everyone in the apartment building. Wish I could give 0 stars. Horrible customer service!!!!!!!!!!
This company also is contracted by our town to perform recycling. I would understand if they needed to miss a week, but not picking up or blatantly providing false info and promises like they did is disheartening. I hope we go another route …
I’m moving so I scheduled a pickup of a mattress and bed frame with a nice woman over the phone. Paid $25 for the bed frame and was told to leave it out for a specific time on a specific day. Nobody came on the scheduled day for the …
Like others have stated, I cannot get anyone to respond to me. I have been waiting over three days after three attempts to get an answer for someone to call me back after they missed my trash pick up. At this point I may have to spend more …
My area is also contracted with them and they are terrible. They always leave the bins in the street (pictured after I pulled it off the street) and they broke the wheel off my new barrel (first time using it) and took the wheel so I can’t even fix it. Need a new provider or for JRM to do better.
One of their drivers pulled out in front of me causing an accident, admitted that they were moving when the accident happened, then told their insurance carrier that they were not moving.
I agree with the most recent reviewer. I am a commercial customer and the service was poor prior to the acquisition by Republic Services but since then, no one answers the phone in any department and they stopped answering emails. My last …
They leave debris on our street every week. My neighbors and I are sick of cleaning up after them. I’m disabled. I had major spine surgery a little over a year ago! I shouldn’t have to clean up their mess and chase trucks down! So today, …
Truck number 1005 at Williams Rd, North Reading at 7:25am on 28/12/2022 the guy was collecting only the recycle and seams mad he didn’t see me and he destroyed my trash barrel for no reason! Worst trash collector I ever seen.. does anyone …
They are the provider of services to the Town of North Reading they are regularly not on time or do not provide service at all leaving it up to the town’s DPW to collect it. They have damaged our trash barrel. Very unprofessional and lack albitites fulfil a contract and provide timely. Would recommend, recommend you do not use them.
We have a weekly pick up that hasn’t been picked up in about a month and a half. Keep calling and its always on “We’ll come get it tomorrow first thing”. “You’ll be our first stop”. “Oh we have huh down for a Friday pick ups only”. “The …
JRM is the worst company I’ve ever dealt with. It is even worse since they’ve been purchased by Republic services. There is absolutely no response when I call. Not only does nobody answer nobody ever calls back. If they do it’s four days …
I live in Beverly and this company is incompetent. Constantly leave trash behind for you to deal with. They need to be held accountable for their inability to do their job. If its trash you take it. Its a simple concept. They have no …
HORRIBLE!!!!!!
Always takes care of customers
This company is literally trash.
The best company 🦾 …
I call them an I never get a call back
My man is the hardest worker there
Loved working there great place to work only reason I left was because I moved out of state
No people would pick up a phone here, not even customer service or sales.
They destroyed my Recycke bin this past Wednesday and haven’t responded to my complaint.
The gentleman that collect the trash on my street are very thoughtful and courteous
Very tough job but they do it with positivity
They break trash cans and don’t replace them. Guess we all will have to bring them to small claims court. That’s a lot more expensive then just replacing the trash can…
Didn’t pick up my trash. I called every day. No pick up. Spoke with Kaitlyn, very nice, no pick up. Then spoke with at rude woman, no name given. No pick up.
I’m very appreciative of all the hard work by our collection guys. They are among our unsung heros during the pandemic. Especially in the winter … Thank you!
The guys we had picking up on Tracey St today, June 30th 2021,were great. Tell them to keep up the great service they are giving ward 3. 👏 …
Upon my walking my dog this afternoon I notice there was debris left in the street, this isn’t the 1st time! I seems that they are always in a hurry! Understanding they do have many routes to for fill. But it just makes our neighborhood look nasty!!!!
JRM is a very dependable company the workers are very efficient in their job, I have seen them working in the cities of Melrose & Malden. I have been inspired by them and have read a lot about the company and I want to work for JRM, I very much want to work for a family owned company.
Drivers are inconsiderate of everyone else who drives as part of their jobs. They park in the middle of the street and won’t allow people to pass until they are finished with the street, then scream insults at you for asking them to move. I …
All of the trash (recycling, trash) men/women who pick up on my street are the nicest people. those who don’t think so don’t realize they have the toughest job out there both in hot weather and cold. they are considerate and very friendly.
I called late on a friday afternoon for a roll-off can to be delivered to my home. I was told NO PROBLEM. A brand new can was dropped off Monday morning. The driver, Justin was very nice to my wife and placed the can exactly where she …
The guys that work with the truck in my area are nice until you ask them to clean up the seepage they left behind and now the front of my office smells like the dump. We’ve called the department of sanitation on the company, but every time …
Extremely rude and unprofessional. Worker in particular with greasy blonde hair in a ratty ponytail takes great pleasure in harassing people and using vulgarities. Perfect person to deal with trash.
Never emptied our cardboard baler, like ever. Never answered their phones either 🙁
JRM Hauling is top shelf. The chat feature is not a “bot”, and a real person is actively managing the chat, who is super helpful. I had an emergency, and they were very responsive!
I expect better for a service my town forces me to pay for. I put out my barrels and they are thrown back on the sidewalk or street. Many a time trash or recycling is left. Frustrating. This is just an example of what is left pretty regularly. I know you have a hard job but do better.
Worst company ever. They do not answer the phone. Tried to rent a dumpster and they charged me up from $775.00. Did not deliver until 3 days late. When they delivered they placed the dumpster with the doors against a fence so that it could not be used. They do not respond
No one ever answers the phone or gives a call back. I need the removal of a dish washer with a whit goods sticker
They come pick up trash in the alley by my apartment EVERY DAY from 2am – 5am. They have refused to answer any of my phone calls or emails about changing the time they come to pick up trash. It wakes up everyone in the apartment building. Wish I could give 0 stars. Horrible customer service!!!!!!!!!!
This company also is contracted by our town to perform recycling. I would understand if they needed to miss a week, but not picking up or blatantly providing false info and promises like they did is disheartening. I hope we go another route …
I’m moving so I scheduled a pickup of a mattress and bed frame with a nice woman over the phone. Paid $25 for the bed frame and was told to leave it out for a specific time on a specific day. Nobody came on the scheduled day for the …
Like others have stated, I cannot get anyone to respond to me. I have been waiting over three days after three attempts to get an answer for someone to call me back after they missed my trash pick up. At this point I may have to spend more …
My area is also contracted with them and they are terrible. They always leave the bins in the street (pictured after I pulled it off the street) and they broke the wheel off my new barrel (first time using it) and took the wheel so I can’t even fix it. Need a new provider or for JRM to do better.
One of their drivers pulled out in front of me causing an accident, admitted that they were moving when the accident happened, then told their insurance carrier that they were not moving.
Hasn’t been picked up in a week!! No one answered the phone. Should have an emergency on call person available to answer and dispatch
I agree with the most recent reviewer. I am a commercial customer and the service was poor prior to the acquisition by Republic Services but since then, no one answers the phone in any department and they stopped answering emails. My last …
They leave debris on our street every week. My neighbors and I are sick of cleaning up after them. I’m disabled. I had major spine surgery a little over a year ago! I shouldn’t have to clean up their mess and chase trucks down! So today, …
Truck number 1005 at Williams Rd, North Reading at 7:25am on 28/12/2022 the guy was collecting only the recycle and seams mad he didn’t see me and he destroyed my trash barrel for no reason! Worst trash collector I ever seen.. does anyone …
They are the provider of services to the Town of North Reading they are regularly not on time or do not provide service at all leaving it up to the town’s DPW to collect it. They have damaged our trash barrel. Very unprofessional and lack albitites fulfil a contract and provide timely. Would recommend, recommend you do not use them.
We have a weekly pick up that hasn’t been picked up in about a month and a half. Keep calling and its always on “We’ll come get it tomorrow first thing”. “You’ll be our first stop”. “Oh we have huh down for a Friday pick ups only”. “The …
JRM is the worst company I’ve ever dealt with. It is even worse since they’ve been purchased by Republic services. There is absolutely no response when I call. Not only does nobody answer nobody ever calls back. If they do it’s four days …