When it was just JSC, it was fine, but beware of its new name. I have a second account, since JSC became wellby, I have been trying to set up access to my second account for making transfers and wellby still cant make it happen, the online …
My recent loan process was a disaster. It started from the initial call for information, but i did not want to judge. However my first instinct was this would not go as intended and i was correct as during signing /closing a typo error on …
The transition to the new Wellby brand has been a very disappointing experience for this longtime JSC FCU member. While the JSC FCU website and online banking system were both in desperate need of an update, the transition process to the …
I have a great experience with Ethel she’s great she help me with my account and she also help me setting my account in my phone thank you so much Ethel you the best
It’s pretty much been said by others experiencing the implosion of the transition to Wellby. After being a loyal JSC FCU member for nearly 40 years this fiasco has motivated me to become a member of NASA FCU. Since there is no affiliate …
EMILY IS THE BEST! she helped me open a personal loan and got everything done in a timely manner. I will be a customer for JSC for life because of Emily’s hard work and customer service skills
I’m not sure who i dealt with because it was through the drive through. She told me a check needed to be placed on hold and when I questioned it she snapped the camera off and refused to communicate. I waited a additional 10 min in the …
I met with Emily Medrano several times and she was very patient with my slow IT skills. She opened a savings account for me and a checking account. I will be paying off my Wells Fargo American express card. $1,300.00 and will then move over …
I’ve had good and bad experiences with the bank but the good outweighs all of the bad by far. Spoke to a young lady by the name of Roxy and she went Way beyond what she had to to help me out solving an issue to help me save money on …
Be really carefull with the loan department specifically if you get a car loan they would charge for car insurance even if you have car insurance they make up a excuse to charge you and dont ask for refund you wont get it the insurance department got no phone number. Convenient. Be really cautious ⚠️
Horrible, horrible, horrible. What a shame their CEO ruined JSCFCU. Website is horrid, phone system is horrid static music unbearable to the ear I’m convinced they did this purposely. How after over a month can NO ONE figure out how to …
Christie Jordan should have been fired day-one of this Wellby transformation. Shame on Deborah Acosta and board for allowing this nebulous, cumbersome, and wasteful ‘transformation’ to happen. The Wellby rebranding has forsaken the JSCFCU …
They said they changed names to Wellby to reflect a better customer experience and everything has been awful! Nobody EVER answers the line, expect to wait on hold for at least one hour if you need immediate assistance. I’ve been a JSC …
Not what it use to be. Member of 30yrs when it was still a personal credit union. Their new “Wellby Experience” is garbage, save yourself the frustration and use another bank. The customer service flat out doesn’t exist anymore. They want …
NEW: A note after the previous review was written: After the phone support person was unable to help, I went to a local branch with my laptop, and despite the fact that the Wellby guest internet was down, she was able to help me after some …
I am having problems with the automated system while trying to pay my loans. A very rude Alexandria kept talking to me as though I was illiterate. I don’t appreciate this service. When I asked to SPEAK to her supervisor, he didn’t want to …
Since the name change the customer service has really been terrible. I have been a member at JSC for over 20 years and am now planning on rerouting my direct deposits. I have had the most difficult time getting someone on the phone. I have …
I have been a member of JSC FCU since the 1980’s. Overall, if I called for assistance or an appointment, the phone would be answered in 10 minutes or less. Now, however, after the rebranding as Wellby Financial, I cannot access my …
I am required to give at least 1 star, but I wanted to give 0 stars. It doesn’t matter who powers the credit union or if it changes its name, if the customer service is horrible, it’s still horrible. All I wanted was to deposit a check, …
EDIT (02/18/2022): Bringing this back up to two stars. I am thankful that two weeks ago, I received a call from Jessica, director of real estate lending, who has escalated my property tax payment issue. Something apparently happened with …
The first time I asked a question using the secure message tool in the Wellby app, it took 15 DAYS to get a response… I tried again for a different question earlier this week, and we’re going on almost 4 days with no response. The auto …
Ever since they swapped over to Wellbys the banks have changed this location in particular tries to slip in the old version $100 bills when you try and withdraw $1000+ the ones without the water mark are easily counterfeited and I wouldn’t …
I recommend Wellby for their excellent customer service. As a elderly member of the credit union, Nicolas as well as other tellers go far beyond the normal expectations experienced from other institutions and previous management. If your …
I visited the Gemini Branch, and I met with Emily for a couple of things, to obtain assistance on a loan for me and also to get some questions answered for my 21-year-old son. She was friendly, knowledgeable, and extremely helpful. She …
Wellby is terrible! The customer service is terrible and you can never get a hold of anyone. They lost 2 of my mortgage payments in the past and now they forgot to pay my Windstorm Insurance out of Escrow. JSC FCU was better before the takeover. Get your loans from literally anyone else.
I am very disappointed in Wellby- I’ve had an account with JSC for decades and never an issue. Staff was always ready to assist you and if you needed help a phone call would be answered in a minute. Each time I’ve tried calling you get a …
I’ve been a member with JSC FDU for a little over two years now (Isaac is actually the one who opened my accounting hope he still works there because he was honestly so amazing) and with the new transition over to Wellby I honestly have …
So I tried giving JSC a second chance and applied for a home improvement loan. The loan officer Cindy Taylor was quite unprofessional. She would argue with me about the documents I provided with all needed info! Given the discussion I was …
So far, Wellby is a complete nightmare to deal with. From mortgage to debit card, they’ve screwed it up and I’ve spent hours attempting to fix it with uninvolved employees who frankly don’t care. “Call customer service” I’m told. Worse …
Absolutely ridiculous. My husband has been trying for over a month to pay his auto loan. Cannot reach anyone on the phones, no answers to emails sent to multiple addresses, and cannot use the online portal because it will not allow him to …
JSC has always been great but the new Wellby related mortgages is awful. They’ve sent me 5 different bills and I already paid off the 2nd mortgage loan and received my letter of lein release. Don’t ever use them for a mortgage or equity loan. They are terrible.
I just had the most personable experience since I’ve been a member. Ms Emily Medrano is literally the most understanding person I have ever met in finance. She went completely above & beyond for me. I know the transition into wellby has …
Two stars is being generous…..I have been a member here for about 20 years. I Wait on the call back option on the phone, I stay on hold for 30 min. Nothing, now that it is wallaby or whatever. Things have changed and I’m fixing to change …
I just wanted to take the time to commend Emily Medrano for outstanding membership service! I came in today with a problem with my account that was out of my control and she was able to resolve the issue in a prompt, tactful manner. I was …
Been a loyal member since 1989 Customer service had already been tanking along with not keeping up with other banks, service and technology wise.
With the change to Wellby , customer service entirely disappeared. Can’t reach …
HORRIBLE CUSTOMER SERVICE!!!!!!!! I was with JSC for almost 15 years. I can’t get an answer back for weeks even when using their secure messaging. I had several issues getting mobile banking set up and had to spend my entire hour lunch …
I had a horrible experience with the Leah and the “manager” April! They were not helpful at all. Leah was not friendly to say the least. Even with having exceptional credit they made it very difficult to get my loan set up. April gave me …
Ms. Sanam processed my vehicle refinance very professionally and diligently. The process was fast, straightforward and to the point. Very pleasant, professional and awesome customer service at its best. Thank you Ms. Sanam.
I can 100% understand why this company only has a 2 star rating! TERRIBLE customer service!! I switched my insurance policy. There was a one day lapse between my old policy and my new policy so I am now being charged for a policy Wellby …
Being a long time customer with JSC , we always received wonderful customer service.! Especially, recently after the Texas Winter Disaster our family was in need of a personnel loan. Ms. Emily Medrano, loan officer went above and beyond …
JSC was great UNTIL they got with Wellby Financial. Horrible service can’t ever get any body to help. I’ve steadily being charged for CPI Insurance on my vehicle since December of LAST YEAR. My insurance is within there guidelines NOTHING …
Some of their charges/fees are excessive and completely made up according to other banks. My family’s been loyal to JSC for decades, and we’ve only been having these problems since it’s switched to Wellby. Closing my accounts. Update: I already contacted someone at Wellby and they were no help.
Been with JSC since 1985, nothing but good things. Wellby came along and things went down hill. We decided to hang on thru the very rocky transition. Things have gotten no better, cannot get thru to a customer service person who helps, …
Tracy was friendly and knowledgeable with helping me become a member and process a loan application, for which I was approved on the spot. She was able to answer all of my questions regarding online banking and the loan availability timing and steps.
I came by the main branch, Gemini, needed help with my account. Santa and Dora helped me. They were very patient and understood everything I needed to be done on my account.
We have been customers of JSC for many years and have always appreciated the care and concern the staff has cared for us with. Most recently, we had some confusion with our automatic payments that were setup. We reached out to Wellby/JSC …
Massively unethical business, the tried moving dates around on my credit report when in reality is 10 years old. Unfortunately for them I’m actually going to sue them. I highly suggest staying away from this company.
Lucy & Ethel provided excellent customer service with much patience and bright smiles which made my extremely frustrated and fatigued day much brighter. I greatly appreciate your efforts!
I must say the Deer Park Branch has the worst customer service employees! All are very rude, unhelpful and could care less than helping anyone unless it’s someone they know. I have been in there several times in the afternoon and no one …
Wellby helped me with financing a mortgage loan. Wellby’s rates are very competitive. Wellby’s Mortgage Loan officer, Samantha Norris helped me to finalize and lock the loan within few hours of my first interaction with her. She was very …
Lucy Hernandez was very helpful. She addressed my concern and was very professional and also very personal. She clearly demonstrates customer satisfaction.
Auto Loan officer Sam Ali gave very commendable service. Was knowledgable expeditious and very patient with our many questions. Her attitude and friendliness as above and beyond.
Mrs. Phillips and Hernedez were absolutely rockstars in assisting my wife and I with an extremely rare and difficult refinance on our vehicle. We couldnt thank both of them enough. They were able to lift a lot of weight off our shoulders and we will be forever thankful!!!!
I banked with (through multiple vehicle loans) JSC FCU for more than a decade, and now that it’s Wellby, I’ll be banking elsewhere. Their new staff is incompetant, gives incorrect, damaging info, and is generally unhelpful. On top of that, …
This bank has been horrible since taking over JSC. I would recommend this bank to anyone. It seems like most of the employees don’t know what to do. It takes a while when processing a check. And I get told once that there are no more 5 …
What a garbage institution. Take your time and business elsewhere. I had my vehicle on auto draft for 4 years with JSC and had absolutely no issues or problems. Wellby comes in and I get a letter stating my payment was months behind. How …
By far the worst experience in banking I’ve ever encountered. At first couldn’t see all of my accounts. I was told not to worry, if I called they would give me the balance. Took almost 3 months. Couldn’t get my auto drafts to work correctly …
We recently closed on our first home and the Wellby mortgage team kept us updated and responded promptly every step of the way. We were also nervous given this was our first home purchase, but the Wellby app was very user friendly and …
Every time I enter this branch, I am met by kind, friendly staff, and I don’t have to wait long for service. I am very satisfied with this credit union.
Loved our experience with Tracy H opening a new student account. It was easy, straightforward, and she was very helpful for someone who is new to banking altogether.
Tracy Hensley is outstanding ! Tracy helped me so much and went back to August to find an error I would never have found ! I am so thankful for all of her help ! I hope Tracy gets a huge raise for excellent customer service !
Don’t bank with Wellby very unprofessional and give out wrong payoff quote for my vehicle. Rep are not paying attention to the amount in the system and not giving the correct information.
Elizabeth P. @ Gimini has been very helpful to me… Very nice & professional. I’d look for her every time I come to this branch..
Very happy & thankful costumer.
Rebecca N.
I enjoyed a tremendously positive experience in financing my new home in Friendswood, Texas with Wellby Financial. At the last minute, I needed to switch to a new lender and am so very glad I chose Wellby. There was not one hiccup and, …
I’ve always had a good experience but just wanted to share that Gabriel was a true professional today as I first jammed the coin machine and then handed him a large bag of singles. He served me promptly and professionally and I found it worthy of mention.
My father recently signed an auto loan with Wellby and I had to call to find out when and where to make payments, I didn’t receive anything from them and the rep that I spoke to named justice was rather dry and not very customer service oriented, I’m hoping as time goes on working with them will get better.
Recently had my wallet stolen at Kroger store on El Camino!
Sydney Rangel with JSC-Wellby made the ordeal better by her efficient and caring customer service; when having to deal with stolen credit and debit card issues.
Went to Wellby today 1/10 /23
To conduct some business and Ms Celeste was awesome, very professional and great demeanor as I had several transactions. She gets an A+ in my book. Thank you
We are really grateful for the rate on our mortgage and the service provided by the staff at the mortgage department. We previously held a mortgage with JSC FCU and we were happy to receive the same excellent service for our new home under Wellby.
We are very pleased with the help we got with Sanam and Veronica at the Friendswood location. We went in to open a new account and apply for a car loan and their service was very promp and professional. Thank you for making the process so easy.
Locked out my debit card twice in one weekend for “fraud” which was activity in places I very regularly shop, ignored my messages in the chat through the app to get it fixed, when I called to tell them because the app chat is worthless I …
Refinancing was for my vehicle has been very difficult in other backs this Jan 2023 and Lucy at Wellby Financial was great. Made my refinance very smooth and easy,
We were members of JSC until the Wellby Financial conversion, had doubts, stayed with Wellby and we are so glad we did. The service we receive from Wellby is excellent. Staff members Cortney and Brittany have gone out of their way to help us with our needs time and again. We will stay with Wellby because of their service.
i was shopping around for rates since i was looking to refinance my vehicle and i ended up choosing wellby. went to the gemini branch and i can truly say that i am very grateful to have ended up with lucy hernandez. excellent customer …
I cannot for the life of me give these people a payment. I send payment and it may or may not come out of my account within a few weeks or so. Its almost like they are operating the way it was done 25 years ago. Online payments are nearly …
Have been a member since i was sixteen years old, over a decade. That changes today after the experience i had at the 96 branch. No one knows what’s going on and apparently when Wellby took over they deleted all customer data and started fresh. Garbage company. Garbage people.
Today, my wife and I received a wonderful service from Elizabeth P. at Wellby’s main office on Gemini. We opened three 15 month CD’s (currently at 5.12% APY) and a Savings Plus account. We also ordered some check books. Elizabeth was very friendly and efficient. We truly appreciate and enjoyed her service.
Ms. Tracy H – was phenomenal she helped me with my loan. She was very nice, answered any questions that I had. Please go in and see her, you will not be disappointed. Thank you again Ms. Tracy! 😊 …
Dora Martinez at JSC location on Saturn really made my day.with an above kind attitude she helped me re-establish my Zelie account. For some reason it would allow me to receive money, but not send money. Dora, understanding that my …
Since Wellby took over the JSC Credit Union, everything has simply gone from GREAT to overly mediocre. It isn’t just one or two things, it is a combination of services, facilities and conveniences. One example is that someone decided it …
This is the 3rd house we have purchase with Berna and she is always prompt, professional and so pleasant to work with and makes the loan process easy. Wellby is so lucky to have an employee like Berna and will use them for next loan because of her work ethic.
Awful. Leaving Wellby ASAP. They gave me a new card when the chip on my old JSC card broke. Without my concent, they gave me a new number for my new card. All of my automatic payments associated with my JSC card number are ruined. I now …
Lucy H. was great! Definitely recommend, we got pre approved for an auto loan- and purchased our car with them. Upfront and honesty goes a long way! 10/10.
Lucy Hernandez was exceptional! She was very personable, intelligent, and offered helpful insights. This was without doubt the best experience I have had acquiring a loan. Thank you Lucy and Wellby!
Unsatisfactory. Waited five days for a response that was supposed to have taken 24 hours. Even after sending messages several times requesting an update. The mobile app, in trying to look hip, is extremely basic and does not offer a lot …
I’ve held accounts at JSC FCU since I was a child.
Recently my account was closed without my notification or any attempt to contact me for a resolution. …
We’ve used JSC FCU since 2014. We moved to Europe in 2019 and after the merger with Wellby we had problems using cards and services from abroad. We were unable to fix it over the phone and email so when we came Houston this summer we …
Great response time. Lisa helped me to have a seamless process. Quick responses and efficient and precise communications. Thanks Lisa. Ms. Lino was also amazing during this process. Convinced me to freeze rate which will save me thousands.
Went through the motor bank today to make a deposit for someone else had deposit slip filled out The lady ask me what account I simple answered the number is on the slip She replied there’s more than one account which one? I again explained …
Extremely satisfied. Lucy Hernandez was very professional and able to accomplish my vehicle purchase within 24 hrs from start to finish. She is a great asset to Wellby Financial.
Got my Loan funded today, easy breezy… Wellby is too notch in getting loans!! Great Loan officer who was professional and got it where I just sign by docu-sign … Wellby member for Life!! …
I got a car through Welby and wasn’t behind, last week on a Thursday morning they sent a prejudice wrecker driver to pick my car up as I was getting ready for work, when we called first they said I was 2 months behind, and they wasn’t …
To preface, I’ve been with Wellby since they were still JSC FCU. Lucy made the loan experience as smooth as possible. She was great to work with. She worked closely with me on my first auto loan to make sure that I was well taken care of and understood every step. Would highly recommend!
We had a great appointment with Anna and Vanessa at the Gemini location today. Did not have to wait long and they were very welcoming. The transition from JSC had been quite bumpy, but Vanessa and Anna were very helpful in getting several questions answered and issues resolved with our mortgage.
Lucy was fantastic and very accommodating. Friendly and personable. My husband and I went in and inquired about a personal loan. She answered all our questions and eased our concerns with getting a new personal loan. Very easy process. Thank you, Lucy!
I have had my same bank account since 2000 through all the name/company changes and have not had bad experience until now. I am torn with this star rating because the team you meet in person at the branches are so very helpful HOWEVER… …
I cannot say enough nice things about how well this branch took care of my financial needs. Lucy Hernandez was quick to help me process a loan to get my debt in order from the last few years and treated my situation with kindness and …
We have been with JSCFCU for 36 years and have always had awesome service. While the employees at every branch we’ve been to-even now, do a fabulous job and are wonderful to work with, management has continually ignored the fact that …
I used the messaging option on the website to inquire about a credit increase. Ashley replied, and was prompt, professional, and very helpful. She walked me through the process and was with me until the end. Much appreciated! Good people are hard to find 🙂
My family an I are very grateful with Berna Lino and her excellent customer service, very professional and knowledgeable. Always making sure all of our questions on buying our house were clarified through all the process making it less …
I applied to Wellby to become pre-approved for a new vehicle, in which the process went smoothly thanks to Lucy at the Clear Lake – Gemini Branch! I then went to the dealership that same day and found myself the car I wanted; I was very …
Recently there was a very believable attempt at a scam on my account with Wellby JSC. But, because of the alertness of the fraud department, my account was immediately locked and a new account secured. There is a very excellent system in …
I have been a member here for a couple of years now and I have never had a bad experience! Even one is always super nice and willing to help. I recently came into some credit card debt and Lucy and her team were super helpful and helped me refinance everything and got my payments much more manageable!
I came in for some complicated issues with fraud on my account. I worked with Dora Martinez. She has been amazing and very thorough. She helped set up a new account as well as import information from the old account, verify security and …
Tracy Hensley was so helpful in guiding me through the loan process for a much needed purchase. It was successful and I look forward to the great things I can do to enhance my public speaking and educational presentations. She also told me how to build my credit history so I can further improve my life. Great start for the New Year!
I do not recommend Wellby. Terrible bank. My card keeps getting declined for payments I’m trying to make and no one from fraudulent prevention is contacting so I can tell them that I’m trying to make the payment. When calling customer …
This review is regarding Welby Financial is a whole, not a specific branch. They are impossible to get in touch with. I finally got a hold of human in the mortgage department who told me they couldn’t help me. They would have to give me an …
I recently needed a car loan and Lucy Hernandez was GREAT to work with. I contacted her about applying for the loan on Tuesday around 11am and let her know that I was in a time crunch to get it done, because of a deal that I had worked out …
This is the second time that I have utilized Wellby for a loan and the experience was great. The staff was very helpful, friendly, and professional. They made my experience easy and hassle-free. Wellby also offered better rates than …
I have been a homeowner for over 5 years and a Realtor for 4 years. I come across lenders OFTEN! Samantha Norris, Ciarra Davis and Lisa Duncan went above and beyond when I refinanced my home this month. It is the toughest part I’m the real …
Lucy Hernandez provided excellent service, responsiveness and professionalism in helping me finance a used vehicle purchase. We have been members of Wellby Financial since the credit union was founded as DSI Employees Federal Credit union …
We came in today to sign for a loan and Vanessa helped us out. She was super friendly and personable and we all had a great conversation while we waited for the processing part to go through. She made us feel comfortable while we waited and …
Ethel was fantastic, knowledgeable and very customer oriented. We went in to refinance an auto loan. And to our surprise Ethel created a seamless refinancing process and even made the checking and savings account opening very simple and …
I just refinanced a new car. Toyota set us up with a loan that had really high interest. We went to Wellby and talked to Ashley Jass about the refinance. She did an excellent job keeping us informed of the progress of the loan. And she was …
I used the facility in Clear Lake and the representative that worked with me was fabulous. She listen to me made suggestions and helped me get exactly what I needed. This lady was awesome. Five 5 star help and customer service and …
When it was just JSC, it was fine, but beware of its new name. I have a second account, since JSC became wellby, I have been trying to set up access to my second account for making transfers and wellby still cant make it happen, the online …
My recent loan process was a disaster. It started from the initial call for information, but i did not want to judge. However my first instinct was this would not go as intended and i was correct as during signing /closing a typo error on …
The transition to the new Wellby brand has been a very disappointing experience for this longtime JSC FCU member. While the JSC FCU website and online banking system were both in desperate need of an update, the transition process to the …
I have a great experience with Ethel she’s great she help me with my account and she also help me setting my account in my phone thank you so much Ethel you the best
Lucy is the best and she always does her best!!! Again thank you Lucy for helping me 👍🏼 …
Vanessa and Ann were amazing!! Very quick and knowledgeable.
Wellby is amazing, always helpful, no or low fees, Ashley J. Is so sweet and friendly.
Tracy Hensley offered me excellent customer service for several requests. It was well worth the 1-hour drive to the branch.
It’s pretty much been said by others experiencing the implosion of the transition to Wellby. After being a loyal JSC FCU member for nearly 40 years this fiasco has motivated me to become a member of NASA FCU. Since there is no affiliate …
EMILY IS THE BEST! she helped me open a personal loan and got everything done in a timely manner. I will be a customer for JSC for life because of Emily’s hard work and customer service skills
Tracy was amazing today. She was efficient and accurate with the notarized documents and wire transfer we needed.
I’m not sure who i dealt with because it was through the drive through. She told me a check needed to be placed on hold and when I questioned it she snapped the camera off and refused to communicate. I waited a additional 10 min in the …
I met with Emily Medrano several times and she was very patient with my slow IT skills. She opened a savings account for me and a checking account. I will be paying off my Wells Fargo American express card. $1,300.00 and will then move over …
Horrible customer service! Trying to make a car payment though them and they keep giving me the run around.
I’ve had good and bad experiences with the bank but the good outweighs all of the bad by far. Spoke to a young lady by the name of Roxy and she went Way beyond what she had to to help me out solving an issue to help me save money on …
Sanam is wonderful! Very patient, friendly, and great with the members!
Be really carefull with the loan department specifically if you get a car loan they would charge for car insurance even if you have car insurance they make up a excuse to charge you and dont ask for refund you wont get it the insurance department got no phone number. Convenient. Be really cautious ⚠️
Horrible, horrible, horrible. What a shame their CEO ruined JSCFCU. Website is horrid, phone system is horrid static music unbearable to the ear I’m convinced they did this purposely. How after over a month can NO ONE figure out how to …
Christie Jordan should have been fired day-one of this Wellby transformation. Shame on Deborah Acosta and board for allowing this nebulous, cumbersome, and wasteful ‘transformation’ to happen. The Wellby rebranding has forsaken the JSCFCU …
Ethel at the main branch was great when setting up my sons first bank account. Very exciting! Thank You
They said they changed names to Wellby to reflect a better customer experience and everything has been awful! Nobody EVER answers the line, expect to wait on hold for at least one hour if you need immediate assistance. I’ve been a JSC …
Not what it use to be. Member of 30yrs when it was still a personal credit union. Their new “Wellby Experience” is garbage, save yourself the frustration and use another bank. The customer service flat out doesn’t exist anymore. They want …
NEW: A note after the previous review was written: After the phone support person was unable to help, I went to a local branch with my laptop, and despite the fact that the Wellby guest internet was down, she was able to help me after some …
Lucy Hernandez was amazing. Great customer service!
I am having problems with the automated system while trying to pay my loans. A very rude Alexandria kept talking to me as though I was illiterate. I don’t appreciate this service. When I asked to SPEAK to her supervisor, he didn’t want to …
Since the name change the customer service has really been terrible. I have been a member at JSC for over 20 years and am now planning on rerouting my direct deposits. I have had the most difficult time getting someone on the phone. I have …
I have been a member of JSC FCU since the 1980’s. Overall, if I called for assistance or an appointment, the phone would be answered in 10 minutes or less. Now, however, after the rebranding as Wellby Financial, I cannot access my …
Vanessa and Sanam were both very patient and took the time to help us get our services in order. Their customer service is exemplary!
I am required to give at least 1 star, but I wanted to give 0 stars. It doesn’t matter who powers the credit union or if it changes its name, if the customer service is horrible, it’s still horrible. All I wanted was to deposit a check, …
Sanam is very helpful solve my problem by calling All-State and help me setup online banking. She is sweet and helpful
EDIT (02/18/2022): Bringing this back up to two stars. I am thankful that two weeks ago, I received a call from Jessica, director of real estate lending, who has escalated my property tax payment issue. Something apparently happened with …
Quick and efficient processing of our requested account transaction and very client focused and personable
100% the best bank. You will not be disappointed.
The first time I asked a question using the secure message tool in the Wellby app, it took 15 DAYS to get a response… I tried again for a different question earlier this week, and we’re going on almost 4 days with no response. The auto …
Enjoyed doing business with the League City Branch… they go above and beyond to make sure you get what you need.
Ethel has helped me 3 times sorting out my home insurance dilemma and each time was pleasant and professional.
Ever since they swapped over to Wellbys the banks have changed this location in particular tries to slip in the old version $100 bills when you try and withdraw $1000+ the ones without the water mark are easily counterfeited and I wouldn’t …
Terrible experience. Un JSCFCU like. Might as well bank with Chase, B of A, Wells Fargo or any other Mega Bank
I recommend Wellby for their excellent customer service. As a elderly member of the credit union, Nicolas as well as other tellers go far beyond the normal expectations experienced from other institutions and previous management. If your …
Elizabeth and Sam were great and helped my sister in law get her loan with few headaches
Santa Castillo the manager provided out of this world services for a new loan! Her team member Etho was also awesome! Amazing team/services!
I visited the Gemini Branch, and I met with Emily for a couple of things, to obtain assistance on a loan for me and also to get some questions answered for my 21-year-old son. She was friendly, knowledgeable, and extremely helpful. She …
Lucy Hernandez was amazing in helping us. Made sure everything was taken care of the same day.
Lucy at Wellby was amazing knowledgeable and fast she stellar service here at Wellby Financial. Thanks
Wellby is terrible! The customer service is terrible and you can never get a hold of anyone. They lost 2 of my mortgage payments in the past and now they forgot to pay my Windstorm Insurance out of Escrow. JSC FCU was better before the takeover. Get your loans from literally anyone else.
I am very disappointed in Wellby- I’ve had an account with JSC for decades and never an issue. Staff was always ready to assist you and if you needed help a phone call would be answered in a minute. Each time I’ve tried calling you get a …
I’ve been a member with JSC FDU for a little over two years now (Isaac is actually the one who opened my accounting hope he still works there because he was honestly so amazing) and with the new transition over to Wellby I honestly have …
So I tried giving JSC a second chance and applied for a home improvement loan. The loan officer Cindy Taylor was quite unprofessional. She would argue with me about the documents I provided with all needed info! Given the discussion I was …
Lucy was very helpful with sorting out a fraud charge on my account and getting my new debit card setup for me.
So far, Wellby is a complete nightmare to deal with. From mortgage to debit card, they’ve screwed it up and I’ve spent hours attempting to fix it with uninvolved employees who frankly don’t care. “Call customer service” I’m told. Worse …
Absolutely ridiculous. My husband has been trying for over a month to pay his auto loan. Cannot reach anyone on the phones, no answers to emails sent to multiple addresses, and cannot use the online portal because it will not allow him to …
JSC has always been great but the new Wellby related mortgages is awful. They’ve sent me 5 different bills and I already paid off the 2nd mortgage loan and received my letter of lein release. Don’t ever use them for a mortgage or equity loan. They are terrible.
I just had the most personable experience since I’ve been a member. Ms Emily Medrano is literally the most understanding person I have ever met in finance. She went completely above & beyond for me. I know the transition into wellby has …
Two stars is being generous…..I have been a member here for about 20 years. I Wait on the call back option on the phone, I stay on hold for 30 min. Nothing, now that it is wallaby or whatever. Things have changed and I’m fixing to change …
I just wanted to take the time to commend Emily Medrano for outstanding membership service! I came in today with a problem with my account that was out of my control and she was able to resolve the issue in a prompt, tactful manner. I was …
I have always had excellent service and there are convenient locations. They do have frequent issues with their ATM machines.
Been a loyal member since 1989 Customer service had already been tanking along with not keeping up with other banks, service and technology wise.
With the change to Wellby , customer service entirely disappeared. Can’t reach …
Tracy Hensley, is great she explained every step. Awesome service.
Sam was great, she took all the time needed to resolve my issue, thanks
HORRIBLE CUSTOMER SERVICE!!!!!!!! I was with JSC for almost 15 years. I can’t get an answer back for weeks even when using their secure messaging. I had several issues getting mobile banking set up and had to spend my entire hour lunch …
Came in to check on a used car loan. Very service oriented and helpful. Thanks Lucy!!!
Dora is the most amazing, kind Wellby employee ever. I am a new widow and she walked me through each scary confusing details.
Thank you!
Sanam is awesome and smart. She open account and explian me the procedure step by step.
It was much better whrn it was JSC FCU. Not sure who told yhem to change !!
Dora Martinez was so good and helped me a lots she is excellent employee . I do appreciate her hard work . I want thank her and Wellby so much .
I had a horrible experience with the Leah and the “manager” April! They were not helpful at all. Leah was not friendly to say the least. Even with having exceptional credit they made it very difficult to get my loan set up. April gave me …
Ms. Sanam processed my vehicle refinance very professionally and diligently. The process was fast, straightforward and to the point. Very pleasant, professional and awesome customer service at its best. Thank you Ms. Sanam.
Lucy is super nice! She made the process go smoothly and answered my questions. I appreciate her so much! Thanks again!
Emily, was fantastic, knowledgeable and very people person. Thank you for your time and for helping me with the loan.
I can 100% understand why this company only has a 2 star rating! TERRIBLE customer service!! I switched my insurance policy. There was a one day lapse between my old policy and my new policy so I am now being charged for a policy Wellby …
Was helped by Norma at the drive thru, super friendly and had my transactions done quickly!
Being a long time customer with JSC , we always received wonderful customer service.! Especially, recently after the Texas Winter Disaster our family was in need of a personnel loan. Ms. Emily Medrano, loan officer went above and beyond …
The staff at the branch in League City is awesome. They go above and beyond to make sure you get what you need.
Wha a pleasure to work with elizabeth@gemini! Delightful and customer service driven – she’s now my go to girl!
JSC was great UNTIL they got with Wellby Financial. Horrible service can’t ever get any body to help. I’ve steadily being charged for CPI Insurance on my vehicle since December of LAST YEAR. My insurance is within there guidelines NOTHING …
Some of their charges/fees are excessive and completely made up according to other banks. My family’s been loyal to JSC for decades, and we’ve only been having these problems since it’s switched to Wellby. Closing my accounts. Update: I already contacted someone at Wellby and they were no help.
12/2/2022 – Emily Medrano
helped me with IRA CD accout.
She remembered me from past and was very friendly.
Been with JSC since 1985, nothing but good things. Wellby came along and things went down hill. We decided to hang on thru the very rocky transition. Things have gotten no better, cannot get thru to a customer service person who helps, …
The employee Dora was very knowledgeable and patient with my process. Do recommend asking for her specifically!
Tracy was friendly and knowledgeable with helping me become a member and process a loan application, for which I was approved on the spot. She was able to answer all of my questions regarding online banking and the loan availability timing and steps.
I came by the main branch, Gemini, needed help with my account. Santa and Dora helped me. They were very patient and understood everything I needed to be done on my account.
We have been customers of JSC for many years and have always appreciated the care and concern the staff has cared for us with. Most recently, we had some confusion with our automatic payments that were setup. We reached out to Wellby/JSC …
Tracy was friendly , fun , and professional. Definitely enjoyed our time here. The experience was phenomenal.
Lucy was AMAZING and got me taken care of for both personal and auto loan all at once.
Massively unethical business, the tried moving dates around on my credit report when in reality is 10 years old. Unfortunately for them I’m actually going to sue them. I highly suggest staying away from this company.
Loved working with Ashley, she was extremely helpful in all the loan process. Highly recommend her.
Lucy & Ethel provided excellent customer service with much patience and bright smiles which made my extremely frustrated and fatigued day much brighter. I greatly appreciate your efforts!
professional, friendly, and thorough, Ms. Tracy Hensley guided me through various options, and recommend her to achieve financial well-being.
Sanam is awesome and she understands my fraud issue walk with me through step by step in transaction. She is sweet and nice lady
Ms. Lucy Hernandez has been very helpful! She’s a joy to deal with. Thanks!
Sam help me with wire and she help me with estate account to very awesome lady 20 star for her work
Lucy did a great job helping me get a better interest rate and terms for refinancing my new truck!
Tracy Hensley made my loan application experience super simple and quick! She was a pleasure to work with!!
I must say the Deer Park Branch has the worst customer service employees! All are very rude, unhelpful and could care less than helping anyone unless it’s someone they know. I have been in there several times in the afternoon and no one …
Wellby helped me with financing a mortgage loan. Wellby’s rates are very competitive. Wellby’s Mortgage Loan officer, Samantha Norris helped me to finalize and lock the loan within few hours of my first interaction with her. She was very …
Lucy Hernandez was very helpful. She addressed my concern and was very professional and also very personal. She clearly demonstrates customer satisfaction.
Auto Loan officer Sam Ali gave very commendable service. Was knowledgable expeditious and very patient with our many questions. Her attitude and friendliness as above and beyond.
Mrs. Phillips and Hernedez were absolutely rockstars in assisting my wife and I with an extremely rare and difficult refinance on our vehicle. We couldnt thank both of them enough. They were able to lift a lot of weight off our shoulders and we will be forever thankful!!!!
I banked with (through multiple vehicle loans) JSC FCU for more than a decade, and now that it’s Wellby, I’ll be banking elsewhere. Their new staff is incompetant, gives incorrect, damaging info, and is generally unhelpful. On top of that, …
Dora Martinez was very helpful and took the time to make my wife feel very welcome as a new member.
This bank has been horrible since taking over JSC. I would recommend this bank to anyone. It seems like most of the employees don’t know what to do. It takes a while when processing a check. And I get told once that there are no more 5 …
What a garbage institution. Take your time and business elsewhere. I had my vehicle on auto draft for 4 years with JSC and had absolutely no issues or problems. Wellby comes in and I get a letter stating my payment was months behind. How …
Lucy was very helpful today getting my credit card account straightened out. She answered all my questions and was very friendly!
By far the worst experience in banking I’ve ever encountered. At first couldn’t see all of my accounts. I was told not to worry, if I called they would give me the balance. Took almost 3 months. Couldn’t get my auto drafts to work correctly …
We recently closed on our first home and the Wellby mortgage team kept us updated and responded promptly every step of the way. We were also nervous given this was our first home purchase, but the Wellby app was very user friendly and …
I was helped by Lucy and she was very nice and provided great recommendations! Looking forward to using Wellby in the future!
Darren was a massive help with my account. Highly recommend him and Wellby member services for any of your concerns!
Samantha, Lisa, and Ciarra are the best! Our mortgage process went seamlessly.
Every time I enter this branch, I am met by kind, friendly staff, and I don’t have to wait long for service. I am very satisfied with this credit union.
Lucy and Tracey were really helpful with my refinancing of my car loan and were very attentive during every part of the process!
Celeste was a huge help with our credit card dispute. She was very pleasant, patient and understanding.
Loved our experience with Tracy H opening a new student account. It was easy, straightforward, and she was very helpful for someone who is new to banking altogether.
Tracy Hensley is outstanding ! Tracy helped me so much and went back to August to find an error I would never have found ! I am so thankful for all of her help ! I hope Tracy gets a huge raise for excellent customer service !
Gabriel V. & Lucy H. assisted me at your main location on Gemini. They answered my many questions & were both helpful. Great to work with!
Don’t bank with Wellby very unprofessional and give out wrong payoff quote for my vehicle. Rep are not paying attention to the amount in the system and not giving the correct information.
Elizabeth P. @ Gimini has been very helpful to me… Very nice & professional. I’d look for her every time I come to this branch..
Very happy & thankful costumer.
Rebecca N.
Tracy was amazing!!! She helped us resolve our problem, and made us laugh as we worked through everything! She is an A plus customer service advisor!
Tracy was the best. She worked through the process patiently. She did an outstanding all around job. Highly recommended
I enjoyed a tremendously positive experience in financing my new home in Friendswood, Texas with Wellby Financial. At the last minute, I needed to switch to a new lender and am so very glad I chose Wellby. There was not one hiccup and, …
I’ve always had a good experience but just wanted to share that Gabriel was a true professional today as I first jammed the coin machine and then handed him a large bag of singles. He served me promptly and professionally and I found it worthy of mention.
My father recently signed an auto loan with Wellby and I had to call to find out when and where to make payments, I didn’t receive anything from them and the rep that I spoke to named justice was rather dry and not very customer service oriented, I’m hoping as time goes on working with them will get better.
Recently had my wallet stolen at Kroger store on El Camino!
Sydney Rangel with JSC-Wellby made the ordeal better by her efficient and caring customer service; when having to deal with stolen credit and debit card issues.
Went to Wellby today 1/10 /23
To conduct some business and Ms Celeste was awesome, very professional and great demeanor as I had several transactions. She gets an A+ in my book. Thank you
We are really grateful for the rate on our mortgage and the service provided by the staff at the mortgage department. We previously held a mortgage with JSC FCU and we were happy to receive the same excellent service for our new home under Wellby.
We are very pleased with the help we got with Sanam and Veronica at the Friendswood location. We went in to open a new account and apply for a car loan and their service was very promp and professional. Thank you for making the process so easy.
Locked out my debit card twice in one weekend for “fraud” which was activity in places I very regularly shop, ignored my messages in the chat through the app to get it fixed, when I called to tell them because the app chat is worthless I …
Refinancing was for my vehicle has been very difficult in other backs this Jan 2023 and Lucy at Wellby Financial was great. Made my refinance very smooth and easy,
We were members of JSC until the Wellby Financial conversion, had doubts, stayed with Wellby and we are so glad we did. The service we receive from Wellby is excellent. Staff members Cortney and Brittany have gone out of their way to help us with our needs time and again. We will stay with Wellby because of their service.
i was shopping around for rates since i was looking to refinance my vehicle and i ended up choosing wellby. went to the gemini branch and i can truly say that i am very grateful to have ended up with lucy hernandez. excellent customer …
I cannot for the life of me give these people a payment. I send payment and it may or may not come out of my account within a few weeks or so. Its almost like they are operating the way it was done 25 years ago. Online payments are nearly …
Have been a member since i was sixteen years old, over a decade. That changes today after the experience i had at the 96 branch. No one knows what’s going on and apparently when Wellby took over they deleted all customer data and started fresh. Garbage company. Garbage people.
Today, my wife and I received a wonderful service from Elizabeth P. at Wellby’s main office on Gemini. We opened three 15 month CD’s (currently at 5.12% APY) and a Savings Plus account. We also ordered some check books. Elizabeth was very friendly and efficient. We truly appreciate and enjoyed her service.
Ms. Tracy H – was phenomenal she helped me with my loan. She was very nice, answered any questions that I had. Please go in and see her, you will not be disappointed. Thank you again Ms. Tracy! 😊 …
Dora Martinez at JSC location on Saturn really made my day.with an above kind attitude she helped me re-establish my Zelie account. For some reason it would allow me to receive money, but not send money. Dora, understanding that my …
Since Wellby took over the JSC Credit Union, everything has simply gone from GREAT to overly mediocre. It isn’t just one or two things, it is a combination of services, facilities and conveniences. One example is that someone decided it …
This is the 3rd house we have purchase with Berna and she is always prompt, professional and so pleasant to work with and makes the loan process easy. Wellby is so lucky to have an employee like Berna and will use them for next loan because of her work ethic.
Awful. Leaving Wellby ASAP. They gave me a new card when the chip on my old JSC card broke. Without my concent, they gave me a new number for my new card. All of my automatic payments associated with my JSC card number are ruined. I now …
Lucy H. was great! Definitely recommend, we got pre approved for an auto loan- and purchased our car with them. Upfront and honesty goes a long way! 10/10.
Lucy Hernandez was exceptional! She was very personable, intelligent, and offered helpful insights. This was without doubt the best experience I have had acquiring a loan. Thank you Lucy and Wellby!
Unsatisfactory. Waited five days for a response that was supposed to have taken 24 hours. Even after sending messages several times requesting an update. The mobile app, in trying to look hip, is extremely basic and does not offer a lot …
I’ve held accounts at JSC FCU since I was a child.
Recently my account was closed without my notification or any attempt to contact me for a resolution. …
We’ve used JSC FCU since 2014. We moved to Europe in 2019 and after the merger with Wellby we had problems using cards and services from abroad. We were unable to fix it over the phone and email so when we came Houston this summer we …
Great response time. Lisa helped me to have a seamless process. Quick responses and efficient and precise communications. Thanks Lisa. Ms. Lino was also amazing during this process. Convinced me to freeze rate which will save me thousands.
Went through the motor bank today to make a deposit for someone else had deposit slip filled out The lady ask me what account I simple answered the number is on the slip She replied there’s more than one account which one? I again explained …
Extremely satisfied. Lucy Hernandez was very professional and able to accomplish my vehicle purchase within 24 hrs from start to finish. She is a great asset to Wellby Financial.
Got my Loan funded today, easy breezy… Wellby is too notch in getting loans!! Great Loan officer who was professional and got it where I just sign by docu-sign … Wellby member for Life!! …
I got a car through Welby and wasn’t behind, last week on a Thursday morning they sent a prejudice wrecker driver to pick my car up as I was getting ready for work, when we called first they said I was 2 months behind, and they wasn’t …
To preface, I’ve been with Wellby since they were still JSC FCU. Lucy made the loan experience as smooth as possible. She was great to work with. She worked closely with me on my first auto loan to make sure that I was well taken care of and understood every step. Would highly recommend!
We had a great appointment with Anna and Vanessa at the Gemini location today. Did not have to wait long and they were very welcoming. The transition from JSC had been quite bumpy, but Vanessa and Anna were very helpful in getting several questions answered and issues resolved with our mortgage.
Lucy was fantastic and very accommodating. Friendly and personable. My husband and I went in and inquired about a personal loan. She answered all our questions and eased our concerns with getting a new personal loan. Very easy process. Thank you, Lucy!
I have had my same bank account since 2000 through all the name/company changes and have not had bad experience until now. I am torn with this star rating because the team you meet in person at the branches are so very helpful HOWEVER… …
I cannot say enough nice things about how well this branch took care of my financial needs. Lucy Hernandez was quick to help me process a loan to get my debt in order from the last few years and treated my situation with kindness and …
We have been with JSCFCU for 36 years and have always had awesome service. While the employees at every branch we’ve been to-even now, do a fabulous job and are wonderful to work with, management has continually ignored the fact that …
I used the messaging option on the website to inquire about a credit increase. Ashley replied, and was prompt, professional, and very helpful. She walked me through the process and was with me until the end. Much appreciated! Good people are hard to find 🙂
My family an I are very grateful with Berna Lino and her excellent customer service, very professional and knowledgeable. Always making sure all of our questions on buying our house were clarified through all the process making it less …
I applied to Wellby to become pre-approved for a new vehicle, in which the process went smoothly thanks to Lucy at the Clear Lake – Gemini Branch! I then went to the dealership that same day and found myself the car I wanted; I was very …
Recently there was a very believable attempt at a scam on my account with Wellby JSC. But, because of the alertness of the fraud department, my account was immediately locked and a new account secured. There is a very excellent system in …
I have been a member here for a couple of years now and I have never had a bad experience! Even one is always super nice and willing to help. I recently came into some credit card debt and Lucy and her team were super helpful and helped me refinance everything and got my payments much more manageable!
I came in for some complicated issues with fraud on my account. I worked with Dora Martinez. She has been amazing and very thorough. She helped set up a new account as well as import information from the old account, verify security and …
Tracy Hensley was so helpful in guiding me through the loan process for a much needed purchase. It was successful and I look forward to the great things I can do to enhance my public speaking and educational presentations. She also told me how to build my credit history so I can further improve my life. Great start for the New Year!
I do not recommend Wellby. Terrible bank. My card keeps getting declined for payments I’m trying to make and no one from fraudulent prevention is contacting so I can tell them that I’m trying to make the payment. When calling customer …
This review is regarding Welby Financial is a whole, not a specific branch. They are impossible to get in touch with. I finally got a hold of human in the mortgage department who told me they couldn’t help me. They would have to give me an …
I recently needed a car loan and Lucy Hernandez was GREAT to work with. I contacted her about applying for the loan on Tuesday around 11am and let her know that I was in a time crunch to get it done, because of a deal that I had worked out …
This is the second time that I have utilized Wellby for a loan and the experience was great. The staff was very helpful, friendly, and professional. They made my experience easy and hassle-free. Wellby also offered better rates than …
I have been a homeowner for over 5 years and a Realtor for 4 years. I come across lenders OFTEN! Samantha Norris, Ciarra Davis and Lisa Duncan went above and beyond when I refinanced my home this month. It is the toughest part I’m the real …
Lucy Hernandez provided excellent service, responsiveness and professionalism in helping me finance a used vehicle purchase. We have been members of Wellby Financial since the credit union was founded as DSI Employees Federal Credit union …
We came in today to sign for a loan and Vanessa helped us out. She was super friendly and personable and we all had a great conversation while we waited for the processing part to go through. She made us feel comfortable while we waited and …
Ethel was fantastic, knowledgeable and very customer oriented. We went in to refinance an auto loan. And to our surprise Ethel created a seamless refinancing process and even made the checking and savings account opening very simple and …
I just refinanced a new car. Toyota set us up with a loan that had really high interest. We went to Wellby and talked to Ashley Jass about the refinance. She did an excellent job keeping us informed of the progress of the loan. And she was …
I used the facility in Clear Lake and the representative that worked with me was fabulous. She listen to me made suggestions and helped me get exactly what I needed. This lady was awesome. Five 5 star help and customer service and …