Kansas City Power & Light Co is an Utilities at 8325 North Platte Purchase Drive in Kansas, Missouri. See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | 8AM to 5PM |
| Sunday | 8AM to 5PM |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1200 Main St, Kansas City, MO 64105
Very poor customer service.
If I could give these **** zero stars I would. Their rates are extremely high. I have been with them for years now and wish there was another provider I could go through. Their customer service could be so much better. Their needs to be …
Bad service
Poor customer service,
Horrible company
Please just do better
Abolish Private Energy.
Terrible customer service and communication skills
Very professional and great to work with!
Customer service rep made me sad and was mean
POWER WAS SHUT OFF DURING COVID 19 PANDEMIC WHAT A DISCRACE
If there was a different service provider I would switch no question
Horrible utility company. Very bad customer service. Horrible experience.
Worst customer service. Lies are told about when services will be on.
KC P&L is terrible. It’s primarily their customer service. Their website is down often too.
Upgrade your power grid, we’re not living in southeast Asia.
Stinky. Uses coal. Bad for environment. Ugly smoke. Use solar energy. Use windmills.
Horrible, more than 26 hours without power, no assistance no nothing, just deserve for charge. TRASH.
You can’t speak to anyone! Just a robot and this is such bad customer service
Monopoly that doesn’t employ enough people to satisfy customer needs. They should be broken up. Terrible service with ridiculous rates.
Hire some people so I can get power restored to my house. 37 hours and still no power!
The most Racist company of all time didn’t put no notice or nothing but turnt the light off payed in 2 hours and said the gotta come back the next day after I spent 300 in food an they don’t care
Called to cancel in November but apparently there is no proof of the call so I’m stuck with an extra month bill.
Thank you for updating your pay by phone option and making it customer friendly.
I’d apriteate if evergy had 24/7 customer service.
KCPL was bad before, but now after merging with Evergy they are even worse! Customer service is non-existent.
Worst utility company ever, Very slow at restoring power, I preferred KCP&L.
Worst company, they won’t last. They raised people bill up they make more money on them. Rip off, worst electrical company.
I monitor power in KC (I-70 & Paseo area) and St. Louis (I-270 & Page area.) KC is VERY lucky to have solid power from a proactive utility with good service response.
Terrible account security and atrocious customer service. They’re lucky electricity is a natural monopoly. They’d be flat out of business otherwise.
Horrible customer service and they are trained to Lie!!!!! Getting my attorney involved! We double paid a bill in full and they held my money for credit instead of refunding me. I’m pissdd
Just received a phone call for a delinquent bill and I own a house in a completely different state no where near Kansas City. 😆 …
Great utility company and very attentive to the customer. Kcpl is always respectable in my books and I’m always grateful to do business with them.
absolute worst company to deal with. Simple questions over my bill turn into attitude from the rep I was speaking with. Also they charged me an extra month on my old place just because they can
This utility company has no empathy for people the customer service is horrible they’re very rude
They don’t work with you they don’t communicate well they really need to work on training people better
Widespread power outage in Raytown today. It went out 3:55 am, power was restored by 7 am. Great work, thank you, Evergy
Thankful to have electricity restored after 24 hrs. A crew from Oklahoma City worked fervently to get our services restored on Sunday, Father’s Day.
Big thanks to Oklahoma City crew and KCP&L!
Worst ran company ever! Horrible customer service. They tell you one thing and then do a completely different thing. Screw their customers out of money over and over again. Must be nice to have a monopoly on on the power in KC!
Just moved. Please DO NOT transfer me to another rep to “give me my confirmation number” and waste my time trying to sell me internet, cable etc. Terrible company with terrible business practices.
Worse company I’ve ever dealt with
I’m getting very tired of the excuses for outages. Where has the money from billed funds and taxes been going? I’m originally from North Dakota and can only remember, maybe 3 electrical outages from 20 yrs growing up and 8 years of home …
Automatic payments routinely fail, services down randomly around due date periods, calling in is unhelpful and usually a regurgitation of online documentation found in the portal. Bill sometimes up to 180% of neighbors without explanation or recourse.
It should be a crime to be this bad. Who’s bright idea was it to allow only one company per area so that people had no choice but to go with such a shady company ill never know. Id gladly watch a company like that go out of business. The …
Hi, I am a high school student who needs the computer and wifi and electricity in general to be able to survive my summer. However, over the past 2 months our electricity has gone out at least 9-10 days which is honestly so ridiculous. If …
We (along with half of Raytown) had a horrible storm last Friday, in which a large branch knocked the electrical box OFF OF our house completely. …
All they care is about Money. I spoke to a supervisor because they stated that I lived at another address. I provided proof to show that I was not living at that address & I wanted to speak to a supervisor after a 30 minute discussion of …
Just received my highest bill I’ve ever received in 4 years of living at my house. These people are crooks. They have a monopoly on electricity in our city, and zero oversight. Worst utility company I’ve ever dealt with.
There is no specific answer to power outage, just they “are working diligently to resolve the problem”. Still no power and no one to talk to. I guess that’s the price Kansas City must pay for the privatization of utilities: bad service
I had the electricity transferred in to the new tenants name and had online billing so I never received a final bill(email or in paper) because they closed the account and login. Then they charged me late fees and put me on credit hold …
I’m expecting some credit on my account for this loss of power twice in one month. Absolutely ridiculous. I will not be paying my full balance in September. Two times in one month, both times for more than 12 hours each. Get your act together
Just a little disappointed. New meters were installed at the apartment complex; and, about a month after the new install the meter usage numbers tripled. I freaked out. I am on a fixed budget and if my electric bill goes from $30 to over …
Evergy is a company that do not have moral and beside that people with no experience in customer service…but they take advantage that light is a necessity..if it was for me long time I would have change from company but theu don’t care
Auto-pay works well and account statements are easy to read, but those are easy things to do. I had an end-service date, which they didn’t honor. A call to customer service revealed that even if they confirm your account service termination …
I just received a piece of mail saying they put my account into collections. I haven’t been a customer with them for almost 2 years now and the amount owed was a small and odd amount. I’m not saying that I couldn’t have made a mistake in …
So disappointed that my lights have been off for 24 hours already and they haven’t gotten anyone to restore it yet. Me and my kids don’t have any electricity or heat. I viewed the outage map & they are restoring people who just called in or …
Website says they are open on Saturday. Wasted time and gas driving over there.
My aunt’s power was shut off without notice yesterday. When she called evergy they stated she hadn’t paid her bill since July which was untrue. She was able to pull her account up and see each consecutive payment. Evergy customer service …
I hate evergy so much! I miss when it was kcpl.
Evergy lights out policy: for power outages under four hours they do not have to inform you, even if it’s construction related and they know it’s about to happen. Power outages over four hours they only have to inform you less than 24 hours …
This place is awful. They shut my power off in the morning when they said I had until evening to pay the payment plan. …
I paid my bill Monday 1/18/21 & they decided to charge me for the same amount today on 1/20/21. I’m calling to get my refund & now I’ve been on hold for two hours. I’m recovering from surgery but guess I’ll find a way up there to get my …
I’ve been with KCPL since the end of July and my bill been going up ever since. I just paid 159.00 on the 10th of December and when I called last night, the robot thing read my bill amount for December and it’s already 199.00. Something is wrong and I feel as if I’m being ripped off. They need to do something about these high a** bills.
Ok, Evergy this is getting a little ridiculous. 2 Saturdays in a row now, blown transformer. Did you all not get it right the first time ? What is going on ?
Why keep charging us more for the same energy you ..it’s not being dropping off picking it up so why keep charging more for the same energy that y’all been given since day one..my great grandmother, grandmother, mother father, Uncle was …
I have nothing nice to say about this company, they clearly do not care about the city. My power has been out since yesterday and I was told that it would be back on the same day. Plus I have my new born so it is very difficult to keep her …
I wouldn’t have even gave this horrible company 1 star. Since this company merged my light bill has been at least 100 dollars higher in the summer months and 50 dollars higher in the winter when I called to ask why they blamed me and said …
Outages with no help in the midst of winter. Terrible company. 8+ hours freezing.
Been on the phone for the third time for over 15 minutes waiting on hold. who has time to sit on the phone while you are at work? I am paying them for their product, but cannot even find a way to speak to someone…..just awful!
I just CANNOT believe this place!
My apartment has a high bill in the summertime.
During quarantine and working from home, my bill skyrocketed (I knew it would …
Upon fixing the power, they cut a tree limb off and just left it for the homeowner to take care of. They did the job, they should finish it. Pathetic.
Would have been nice to know that my autopay stoped working. Now I owe almost triple what my bill should be. Absolutely terrible.
Different name doesn’t change horrible service. If someone says “storm” we lose power, while across the street, life is normal. Been that way for the entire 22 years we’ve lived here. Back before public utilities closed themselves off from …
Power outage for over 6hrs with promises of restoration in between quoted at 3 different times is unacceptable. My food in my fridge should be replaced. Worse power company EVER!!!!!
If I could leave negative star reviews I would. Customer service is horrible. Awful. Called back twice. Both horrible customer service agents. Evergy should not SHAME people for their energy usage especially when I am doing everything I can to conserve energy in my tiny, small rental home.
Sure. My power goes out once in a while. Evergy’s website is always updated and my power is usually back on before their estimate. Plus, my bill has gone DOWN in the last year. I’m a fan!
Never tried to contact me and let me know a payment I made never went through and sent me to collections over a year later. Was impossible to find any information on my account online and we’re incredibly unhelpful on the phone. Evergy has …
Ridiculous! Call because your money is tight and when trying to work something out in regards to your bill your offered basically no help at all! Then they wonder why there company caries so much debt! No wonder people steal power or run insane power bills let you shut it off and turn it right back on in someone elses name!