I have been treated great by the employees of KID any time I have had an issue. They are friendly and try to resolve the issue and I have found them very fair to deal with.
The staff at KID are awesome, always quick to get things fixed…. This happy customer of 12 yrs thanks you for all your hard work to keep our water flowing 👍🏼👍🏼 thumbs up!! …
Water bill was $888 dollars (1 month), just received the bill from July, 4 months ago, says used 175,000 gallons, someone came out and the leak is my responsibility, on top of that I’m renting, called them, they were total ***** about it, …
They would always notify us when the water was going to be turned off so they could do routine maintenance. The office staff is all really friendly and helpful!
Sooooo. Got the answering service this morning when called to make an inquiry about our water being turned off.
No explanation given except ” we’re working on it” …
they keep shutting off our water with 0 notice at all. we’ve lived here 6 months and we’re just NOW hearing from them that we needed to set up an account through them. We assumed it was through the city because we had never been contacted.
Billing system is terrible! I pay all bills online, but KID will show no balance due one month then the next it’s a double amount. And they add a late fee. As I’m writing this, the KID website is crashed. I cannot access the bill pay system today.
Happy customer of Kearns Improvement District for 3 years. They are great! We moved from one house to another within the District and the transition was flawless. Highly recommend!
Why has the minimum monthly ammount gone up so much the past few years and not come back down. One increase was for Infrastructure update then another for the office to me “updated”. With that being done why hasn’t the base rates come back down?
This is the only utility company that constantly changes due date so that they can charge late fee. I am sick and tired of this practice after paying plenty of late fees.Talking to them on the phone they always find an excuse for their due date games.
Horrible company. They have lied to us on the phone- then been caught in their lie, their water prices are so high and they have zero customer service skills. Can’t wait to move to get away from Kearns water.
I purchased a home and this water company is the only utility service that required me to go in person to change the account information. I went into the office in a timely manner, provided all my documents, the $30 fee and two days later they still went out and turned off the water. Who is in charge of this place?
This is not a public utility. The Utah Division of Public Utilities has no oversight — told me to contact other organizations who also do nothing. They add fees to the bills with no notice and give no information on their web site. They …
I just got screwed by getting kicked off their equal pay plan because the person who I gave my payment information to on the phone earlier this month never actually ran it!!! Oh.. and their online software isn’t built to say “Past Due” when …
Lady who answerd is not very friendly and sounds like she is not willingly to help. Not very good customer service. I have never needed an extention on a bill before and I asked for ONE extra day..she gave it to me with an attitude and said …
They shut off my water with 0 notice!! I was under the impression that water was included with WVC Utilities when I moved here. Well i get no notice and wake up without water. My poor baby literally had to starve most of the day because he …
If I could leave zero stars I would! One of the worst companies I’ve ever had the displeasure of working with. Might sell my house in Kearns and move elsewhere just to avoid working with this awful company. Will show no balance due for a …
I normally do not go out of my way to rate someone, but this place is atrocious. I have had to resend a notarized document twice because of negligence within the office. On top of that, im being billed for a service over 1 year ago that …
Worst customer service ever!!! They really do not listen to you and they talk over you! We sold our house was up to date on payments my lender sent a payment for $175 when my last bill should of only bill $49 and they said since I closed …
Would’ve been nice for them to consider that fact that people might want to drive through the street, and maybe not park the trucks blocking the way with no warning. Truck on the left could’ve easily parked elsewhere to allow cars to go through. Got to do a nice detour around the block just to park in my driveway.
They Suck!!.
Terrible customer service
Very friendly and helpf!
Great Organization and very professional
The people here were very nice.
Your automated online payment system needs some improvement. Very frustrating.
They don’t even tell anyone that there shutting off water to do repairs
Great customer service, even through their construction. Very attentive and kind front end employees!
I just call them Spoke to Gloria and even the manager, but Gloria was unproffecional or new but if they hate the job why sit in it. SmH
The customer service is horrible! They don’t update files and are very quick to shut off water. They don’t even try to give any customer service!
I have always been treated respectfully and they have responded to my issues as promptly as they can.
I have been treated great by the employees of KID any time I have had an issue. They are friendly and try to resolve the issue and I have found them very fair to deal with.
The staff at KID are awesome, always quick to get things fixed…. This happy customer of 12 yrs thanks you for all your hard work to keep our water flowing 👍🏼👍🏼 thumbs up!! …
Water bill was $888 dollars (1 month), just received the bill from July, 4 months ago, says used 175,000 gallons, someone came out and the leak is my responsibility, on top of that I’m renting, called them, they were total ***** about it, …
They would always notify us when the water was going to be turned off so they could do routine maintenance. The office staff is all really friendly and helpful!
Sooooo. Got the answering service this morning when called to make an inquiry about our water being turned off.
No explanation given except ” we’re working on it” …
they keep shutting off our water with 0 notice at all. we’ve lived here 6 months and we’re just NOW hearing from them that we needed to set up an account through them. We assumed it was through the city because we had never been contacted.
Billing system is terrible! I pay all bills online, but KID will show no balance due one month then the next it’s a double amount. And they add a late fee. As I’m writing this, the KID website is crashed. I cannot access the bill pay system today.
Happy customer of Kearns Improvement District for 3 years. They are great! We moved from one house to another within the District and the transition was flawless. Highly recommend!
Why has the minimum monthly ammount gone up so much the past few years and not come back down. One increase was for Infrastructure update then another for the office to me “updated”. With that being done why hasn’t the base rates come back down?
This is the only utility company that constantly changes due date so that they can charge late fee. I am sick and tired of this practice after paying plenty of late fees.Talking to them on the phone they always find an excuse for their due date games.
Horrible company. They have lied to us on the phone- then been caught in their lie, their water prices are so high and they have zero customer service skills. Can’t wait to move to get away from Kearns water.
I purchased a home and this water company is the only utility service that required me to go in person to change the account information. I went into the office in a timely manner, provided all my documents, the $30 fee and two days later they still went out and turned off the water. Who is in charge of this place?
This is not a public utility. The Utah Division of Public Utilities has no oversight — told me to contact other organizations who also do nothing. They add fees to the bills with no notice and give no information on their web site. They …
I just got screwed by getting kicked off their equal pay plan because the person who I gave my payment information to on the phone earlier this month never actually ran it!!! Oh.. and their online software isn’t built to say “Past Due” when …
Lady who answerd is not very friendly and sounds like she is not willingly to help. Not very good customer service. I have never needed an extention on a bill before and I asked for ONE extra day..she gave it to me with an attitude and said …
They shut off my water with 0 notice!! I was under the impression that water was included with WVC Utilities when I moved here. Well i get no notice and wake up without water. My poor baby literally had to starve most of the day because he …
If I could leave zero stars I would! One of the worst companies I’ve ever had the displeasure of working with. Might sell my house in Kearns and move elsewhere just to avoid working with this awful company. Will show no balance due for a …
I normally do not go out of my way to rate someone, but this place is atrocious. I have had to resend a notarized document twice because of negligence within the office. On top of that, im being billed for a service over 1 year ago that …
Worst customer service ever!!! They really do not listen to you and they talk over you! We sold our house was up to date on payments my lender sent a payment for $175 when my last bill should of only bill $49 and they said since I closed …
Would’ve been nice for them to consider that fact that people might want to drive through the street, and maybe not park the trucks blocking the way with no warning. Truck on the left could’ve easily parked elsewhere to allow cars to go through. Got to do a nice detour around the block just to park in my driveway.