Personal and business banking, loans, credit cards, and investing in Bellefontaine, Clintonville, Gahanna, Grove City, Hilliard, Pickerington, Powell, … See more
While doing banking at E.Broad st. location, I received miss information from a representative who should have known her job but didn’t. I have been with Kemba for over 37years. I was treated with prejudice and rudely. I have my SSI …
Absolutely HORRIBLE customer service. After going round and round with a rep, I finally spoke with a supervisor at corporate. Somehow, that was even worse.
I have been with Kemba for almost 15 years… I live in Sylvania, OH.. Kemba moved out of my area almost 8-9 years ago.. I decided to stay with them out of loyalty.. The customer service is beyond awful for the long standing members… I …
Got denied a credit card for being disabled. I’ve been a member for over 10 years and have paid off my debt and bills on time. Likely going to take my business elsewhere.
Poor customer service as I’m behind on my car payment tell me they would give me a month to make a payment and boom 3 days later they come and take it and refuse to say they didn’t say that. Yeah a better way to bank huh
Got denied for a small limit credit card just because of high utilization. If my utilization was low, then I wouldn’t need credit. Poor service for hard working families.
I have been banking with Kemba for almost 8 years now and I have never had an issue. They are amazing, attentive and resolve things quickly and always have awesome customer service!
I applied for an auto refinance and was denied due to having a balance owed on a savings account that I never used. Apparently I was being charged fees for having this savings account and that was never disclosed when I opened this years …
I went in the Clintonville branch at about 3;45 yesterday. I had a very warm reception from an African American young woman. She was very receptive to my needs and we enjoyed a very nice conversation during my time in the office. She is a …
I am posting this review here because I saw this address during the agreement process after my approval, I guess you are the ones who rejected my approved loan. I actually applied through Upstart. Total waste of time. Requested for my …
Horrible customer service and does no sort of empathy when fraud was on your account. I’ve been doing business with Kemba for over 6 years. My direct deposit goes there, I have a car loan and credit card with them. Kemba used to be awhole lot better. Glad to say that I switched banks from this last encounter
I have been a Kemba customer using a number of their services for many, many years. I have always had a great experience with them and find their customer service to be excellent. In all of my years, I have never had a bad experience with them regarding my accounts, loans, etc.
My dad was an authorized user on my account because we opened the account when I was 16. 7 years later, KEMBA stole $400 out of my account because he was late on a payment with a completely separate account. I have a credit card, auto loan, …
Okay credit card rates for members, but that is where the good ends. Mortgage specialist had incorrect data entered multiple times. After failing to correct information multiple times and delayed responses, I went with another lender. A …
This financial institution is a third rate organization. We would have never consciously utilized these folks, however, the MAG Auto dealership in Columbus utilizes them for some transactions. First of all, their user interfaces and systems …
Online customer support and telephone customer support is really bad. Long, long hold times on the phone, and 3 day delay or no responses to questions through the Kemba dashboard message service on their portal.
I applied for a loan with UpStart last month and the loan was approved through Kemba Financial since they’re local to my area. I wish I’d declined their approval. The approval itself came fast enough and the loan terms seemed fine so I …
The people at the Whitehall Branch are Rude and NEVER seem to have enough people to help with our banking needs!! When my daughter went to talk w/someone about becoming a member they promised us the world (great, expedite, helpful customer …
I went in to Kemba CU in Pickerington to deposit a check for my son. Ended up with a Savings, checking, and refinanced for my vehicle with more than a 50% lower interest rate. Heather Estis was such a big help. She was able to set me up …
Very inefficient operation. I always have to send my credit card payment the very day after receiving the bill or risk getting charged a late fee. Twice now I have been hit with a late fee for a payment that was sent in two weeks ahead of …
I paid $1144.04 in June to pay off my loan. Then in July they sent me a statement for $4.67. I paid that. Today, I just got another statement for $.01! That’s right – 1 cent! Seriously??
The credit union has offered me great interest on my credit card. They help me consolidate all my cards into one. The process was quick and easy. The staff was easy to work with. I have been with kemba for over 10 years.
A previously retired CEO had the job due to his father also being a CEO at KEMBA. He had the personality of a turnip. Employees outside of the clique were dumped on more than the bottom layer of a landfill. KEMBA operated as a big bank with an illusion of being a credit union. Scrap the non profit status and tax them.
Love this Credit Union so much I started an account for my son, so he can have the benefits of their services. I always go to the Hilliard branch, kinda partial to the employees there. Sometimes there is a wait, but you have to understand …
Do not bank with them.. after paying off a credit card completely someone they charge interest on it and even though on their website my balance showed zero they went ahead and impacted my credit score for something they did and now they are stating they will “”try”” to fix it WORST CREDIT UNION EVER!!! Dont bank here
Opened an account with KEMBA recently will not let me use my card says my account has been deactivated yet I have 795 in the account the customer service is absolutely garbage I called 4 times in one day to get my account fixed KEMBA is a …
I have been a member of Kemba for around 5 yrs I was denied a credit card with a credit score above 750. And they ran my credit twice for one card. The lady promised me she would only run my credit once. Big liars.
We have left this credit union for several reasons. No human to process a cash deposit. Will take you 20 minutes plus if you have a large deposit. A bank transfer within in-house accts has a max per day of $1,000.00. Unacceptable.
I arrived at the E Broad St, Whitehall branch of Kemba at 8:12 am. There are three terminals that suppose to be used to transact with an interactive tailors , But only one terminal was open for customers to use for this function. Causing …
I been with Kemba for year!!! I got a car loan with them. I called in 2021 for help with putting my payments at the end of the loan due to me no longer working at my job. I had developed anxiety in the hospital(Covid at its highest I was …
If you’re in the market for a new bank I cannot recommend KEMBA Credit Union enough. I’ve had to call their customer/card services like twice in the last week and they are the best customer service department I’ve ever talked to. Each …
I wouldn’t recommend Kemba Financial Credit Union to my worst enemy. Tried to have a conversation with Rob in Loss Prevention whom tried to over talk me and then hung up on me, never apologized or anything when we were put back in …
While doing banking at E.Broad st. location, I received miss information from a representative who should have known her job but didn’t. I have been with Kemba for over 37years. I was treated with prejudice and rudely. I have my SSI …
great bank
Need credit this is where you go
Join
Good service
A bank
Great credit union!
Too many times does the online go down
Awesome staff very helpful when my dad needed assistance.
Have an account for a little over a month no issues yet. Just a weak mobile app
Have been a member for over a decade. Great Service.
Please learn to return calls. It is completely unprofessional to say you will return a call and then not follow thru.
I’ve been banking with Kemba since 1999. Enough said!
I have never been serviced by a banker that used such imprecise language and made so many mistakes.
Absolutely HORRIBLE customer service. After going round and round with a rep, I finally spoke with a supervisor at corporate. Somehow, that was even worse.
I have been with Kemba for almost 15 years… I live in Sylvania, OH.. Kemba moved out of my area almost 8-9 years ago.. I decided to stay with them out of loyalty.. The customer service is beyond awful for the long standing members… I …
The member service line is a joke. They have never been able to help with my needs. There answer is some one will get back to you! What a joke
Got denied a credit card for being disabled. I’ve been a member for over 10 years and have paid off my debt and bills on time. Likely going to take my business elsewhere.
Member for 40 years and got a terrible interest rate for a car. Transferring all my money to a Federal CU
Theyre doing away with having bank tellers and you cant even write a deposit/withdrawal slip yourself anymore. Utter nonsense.
I’m a member made a deposit and KEMBA wouldnt let me draw one DIME .. i could have went to Kroger and got better respect for my money ./.
Poor customer service as I’m behind on my car payment tell me they would give me a month to make a payment and boom 3 days later they come and take it and refuse to say they didn’t say that. Yeah a better way to bank huh
Got denied for a small limit credit card just because of high utilization. If my utilization was low, then I wouldn’t need credit. Poor service for hard working families.
I have been banking with Kemba for almost 8 years now and I have never had an issue. They are amazing, attentive and resolve things quickly and always have awesome customer service!
I applied for an auto refinance and was denied due to having a balance owed on a savings account that I never used. Apparently I was being charged fees for having this savings account and that was never disclosed when I opened this years …
I went in the Clintonville branch at about 3;45 yesterday. I had a very warm reception from an African American young woman. She was very receptive to my needs and we enjoyed a very nice conversation during my time in the office. She is a …
I am posting this review here because I saw this address during the agreement process after my approval, I guess you are the ones who rejected my approved loan. I actually applied through Upstart. Total waste of time. Requested for my …
Horrible customer service and does no sort of empathy when fraud was on your account. I’ve been doing business with Kemba for over 6 years. My direct deposit goes there, I have a car loan and credit card with them. Kemba used to be awhole lot better. Glad to say that I switched banks from this last encounter
I have been a Kemba customer using a number of their services for many, many years. I have always had a great experience with them and find their customer service to be excellent. In all of my years, I have never had a bad experience with them regarding my accounts, loans, etc.
My dad was an authorized user on my account because we opened the account when I was 16. 7 years later, KEMBA stole $400 out of my account because he was late on a payment with a completely separate account. I have a credit card, auto loan, …
Okay credit card rates for members, but that is where the good ends. Mortgage specialist had incorrect data entered multiple times. After failing to correct information multiple times and delayed responses, I went with another lender. A …
This financial institution is a third rate organization. We would have never consciously utilized these folks, however, the MAG Auto dealership in Columbus utilizes them for some transactions. First of all, their user interfaces and systems …
Online customer support and telephone customer support is really bad. Long, long hold times on the phone, and 3 day delay or no responses to questions through the Kemba dashboard message service on their portal.
I applied for a loan with UpStart last month and the loan was approved through Kemba Financial since they’re local to my area. I wish I’d declined their approval. The approval itself came fast enough and the loan terms seemed fine so I …
The people at the Whitehall Branch are Rude and NEVER seem to have enough people to help with our banking needs!! When my daughter went to talk w/someone about becoming a member they promised us the world (great, expedite, helpful customer …
I went in to Kemba CU in Pickerington to deposit a check for my son. Ended up with a Savings, checking, and refinanced for my vehicle with more than a 50% lower interest rate. Heather Estis was such a big help. She was able to set me up …
Very inefficient operation. I always have to send my credit card payment the very day after receiving the bill or risk getting charged a late fee. Twice now I have been hit with a late fee for a payment that was sent in two weeks ahead of …
I paid $1144.04 in June to pay off my loan. Then in July they sent me a statement for $4.67. I paid that. Today, I just got another statement for $.01! That’s right – 1 cent! Seriously??
The credit union has offered me great interest on my credit card. They help me consolidate all my cards into one. The process was quick and easy. The staff was easy to work with. I have been with kemba for over 10 years.
A previously retired CEO had the job due to his father also being a CEO at KEMBA. He had the personality of a turnip. Employees outside of the clique were dumped on more than the bottom layer of a landfill. KEMBA operated as a big bank with an illusion of being a credit union. Scrap the non profit status and tax them.
Love this Credit Union so much I started an account for my son, so he can have the benefits of their services. I always go to the Hilliard branch, kinda partial to the employees there. Sometimes there is a wait, but you have to understand …
Do not bank with them.. after paying off a credit card completely someone they charge interest on it and even though on their website my balance showed zero they went ahead and impacted my credit score for something they did and now they are stating they will “”try”” to fix it WORST CREDIT UNION EVER!!! Dont bank here
Opened an account with KEMBA recently will not let me use my card says my account has been deactivated yet I have 795 in the account the customer service is absolutely garbage I called 4 times in one day to get my account fixed KEMBA is a …
I have been a member of Kemba for around 5 yrs I was denied a credit card with a credit score above 750. And they ran my credit twice for one card. The lady promised me she would only run my credit once. Big liars.
We have left this credit union for several reasons. No human to process a cash deposit. Will take you 20 minutes plus if you have a large deposit. A bank transfer within in-house accts has a max per day of $1,000.00. Unacceptable.
Beware when you refinance a car through Kemba.
I had my car loan through a different company and was looking to refinance to …
I arrived at the E Broad St, Whitehall branch of Kemba at 8:12 am. There are three terminals that suppose to be used to transact with an interactive tailors , But only one terminal was open for customers to use for this function. Causing …
Hello,
My biggest concerns are why Jessica Bowers spoke in the manner that she did, …
I been with Kemba for year!!! I got a car loan with them. I called in 2021 for help with putting my payments at the end of the loan due to me no longer working at my job. I had developed anxiety in the hospital(Covid at its highest I was …
If you’re in the market for a new bank I cannot recommend KEMBA Credit Union enough. I’ve had to call their customer/card services like twice in the last week and they are the best customer service department I’ve ever talked to. Each …
I wouldn’t recommend Kemba Financial Credit Union to my worst enemy. Tried to have a conversation with Rob in Loss Prevention whom tried to over talk me and then hung up on me, never apologized or anything when we were put back in …