Absolutely the WORST service I’ve ever used
Paying so much a month for terrible speeds that are supposed to be higher can’t stress enough not to even attempt to get this service …
Worse service I’ve ever had. No customer service either. My service has been out all weekend and of course you can’t get ahold of anyone. I have hated every minute with Ken Tenn service and can not wait till Gibsonconnects get installed!
Due to where I live, I must use this service. Speeds are slow and service fluctuates. Billing is an issue as I do not receive monthly notices and have to call about my billing. In most cases, you get what you pay for, not this time.
$60 a month for less than 10 Mb
Service down to less than 1 Mb YES 1Mb for over 2 weeks And still can”t fix it Advertize MBPS that is MegaBytes MbPS is Megabits Alot different But, it”s all we can get. So we pay $60 a month for LESS than 1 Mb
Very poor internet service. They charge way too much and if your service works at all it definitely will not be what you’re paying for. Any attempts to contact them are met with either an answering machine, or people who seem more determined to get off the phone than fix the problem.
You pay way too much for the speeds they sell and on top of that you really only get half the speed that you pay for most of the time. They are the only internet other than satellite that I can get out at my home so they know they can …
While traveling in my “office-hauler” fifth-wheel from CA to eastern TN, my desktop computer started freezing on start-up. I brought it into Ken-Tenn explaining the urgency of getting it fixed. Having some experience in computer repair, …
Will tell you what you want to hear to make a sale!! Not honest at all. There’s fee after fees. And Internet quality is terrible! Do your self a favor and stick to Hughes net!
I personally use this company as an internet provider. They were punctual showing up to the installation date even tho it had been raining all day. They got me installed and I have had great service since my install date. They are a smaller …
My uncle has the service in martin , got it last month so i decided to drop frontier . guy says they can come next day . calls back a hour later and says no more martin customers allowed . great service y’all offer
Pay for an internet service that never works most of the time. I continue to call but no one will answer the phone no matter what time of the day. This needs to be reported to Better Business Bureau for the way they conduct business. I’m …
The staff have helped me troubleshoot issues at work when I know they were working with less staff than normal.
I have also used their staff to help with cellular phone issues and personal …
Have not had service for around 36 hours now. They do not answer the phone or return calls. This is not the first time. Internet service is a priority service; small business doesn’t excuse professionalism or competence. No other options.
Worst Internet service provider ever, we constantly losing our Internet and all we ever get is voicemail when we call and then when they do talk to us it’s always everything‘s fine on our end we don’t see nothing wrong but yet we keep …
We pay for the highest speed they offer it’s about 70.00 a month and it still doesn’t run at the speed it advertises. It never fails…. it stops working on the weekends and you can never get a hold of anyone till Monday to report it. Yet …
We have this service because this is our only option at the time. Our service is great when its working but service is out more and more frequently. You can never get people on the phone to report an outage. I even went as far as to send a …
Their prices are great and their staff is always helpful and friendly. Unfortunately their service is incredibly unreliable. We never know what we’re going to get. I’m not exaggerating when I say I’ve done speed tests that ranged from high …
I have this internet service because there is no other option at my location. It consistently fails on the weekends and no one ever answers the phone when you call to report outages. It is out right more and no one will answer. I can’t …
Not very reliable service.
My internet doesn’t work worth anything.
Great service, good staff, nice store
Jamie was very polite and professional.
service stops working randomly throughout the day everyday and even when it’s on its trash
The staff here are very helpful for low tech people like myself
I gave it 1 star because it wouldn’t allow me to post this with 0 stars
Personally they should have someone there on the weekends to fix any issues cause I can’t stand being without WiFi it sucks!
Great customer service, especially Jamie. She’s always super helpful, professional, and responsive.
As of a few days,we no longer have to deal with this internet anymore. I’m not joking when I say I honestly have never seen internet this bad.
I was one of the first to become a client as soon as my local tower went on line. Performance and reliability could not be any more superb!
Absolutely the WORST service I’ve ever used
Paying so much a month for terrible speeds that are supposed to be higher can’t stress enough not to even attempt to get this service …
Worse service I’ve ever had. No customer service either. My service has been out all weekend and of course you can’t get ahold of anyone. I have hated every minute with Ken Tenn service and can not wait till Gibsonconnects get installed!
Due to where I live, I must use this service. Speeds are slow and service fluctuates. Billing is an issue as I do not receive monthly notices and have to call about my billing. In most cases, you get what you pay for, not this time.
$60 a month for less than 10 Mb
Service down to less than 1 Mb YES 1Mb for over 2 weeks And still can”t fix it Advertize MBPS that is MegaBytes MbPS is Megabits Alot different But, it”s all we can get. So we pay $60 a month for LESS than 1 Mb
Very poor internet service. They charge way too much and if your service works at all it definitely will not be what you’re paying for. Any attempts to contact them are met with either an answering machine, or people who seem more determined to get off the phone than fix the problem.
You pay way too much for the speeds they sell and on top of that you really only get half the speed that you pay for most of the time. They are the only internet other than satellite that I can get out at my home so they know they can …
While traveling in my “office-hauler” fifth-wheel from CA to eastern TN, my desktop computer started freezing on start-up. I brought it into Ken-Tenn explaining the urgency of getting it fixed. Having some experience in computer repair, …
Will tell you what you want to hear to make a sale!! Not honest at all. There’s fee after fees. And Internet quality is terrible! Do your self a favor and stick to Hughes net!
I personally use this company as an internet provider. They were punctual showing up to the installation date even tho it had been raining all day. They got me installed and I have had great service since my install date. They are a smaller …
My uncle has the service in martin , got it last month so i decided to drop frontier . guy says they can come next day . calls back a hour later and says no more martin customers allowed . great service y’all offer
Pay for an internet service that never works most of the time. I continue to call but no one will answer the phone no matter what time of the day. This needs to be reported to Better Business Bureau for the way they conduct business. I’m …
The staff have helped me troubleshoot issues at work when I know they were working with less staff than normal.
I have also used their staff to help with cellular phone issues and personal …
Have not had service for around 36 hours now. They do not answer the phone or return calls. This is not the first time. Internet service is a priority service; small business doesn’t excuse professionalism or competence. No other options.
Worst Internet service provider ever, we constantly losing our Internet and all we ever get is voicemail when we call and then when they do talk to us it’s always everything‘s fine on our end we don’t see nothing wrong but yet we keep …
We pay for the highest speed they offer it’s about 70.00 a month and it still doesn’t run at the speed it advertises. It never fails…. it stops working on the weekends and you can never get a hold of anyone till Monday to report it. Yet …
We have this service because this is our only option at the time. Our service is great when its working but service is out more and more frequently. You can never get people on the phone to report an outage. I even went as far as to send a …
Their prices are great and their staff is always helpful and friendly. Unfortunately their service is incredibly unreliable. We never know what we’re going to get. I’m not exaggerating when I say I’ve done speed tests that ranged from high …
I have this internet service because there is no other option at my location. It consistently fails on the weekends and no one ever answers the phone when you call to report outages. It is out right more and no one will answer. I can’t …