Office never open, customer service is non existent. Office hours are posted in the front door but you need to make appointment by leaving a note. Why bother to open. I left 3 messages but never get a call back.
Rates increase each year. Emails requesting information and feedback regarding services provided remain unanswered. Not user friendly nor forthcoming regarding their relationship with the community.
Jennifer is awesome to work,very responsive to any and all request that are sent her way. She always returns an answer to any request in a timely manner.
We went there to inquire about a letter we received. While the person who could help us directly was not available, other people there who worked in the same building but different section were very friendly at helping us out.
Jennifer and the rest of the Key staff make running the HOA at our community a breeze! Extremely knowledgeable and always there to help! Couldn’t recommend them more!
I need to know in depth what mitigating circumstanes are and short term solutioms.
Same cars some for 90 days on Capstone Coventry and many other streets. I expect …
They are horrible! They made a mistake and sent me to the attorneys because of that. The owner does not even try to figure out what exactly is the issue. He simply said he is not going to talk to me, either it was his worker who made a mistake.
Please beware of when you sell your home. This company puts a $175.00 junk fee on the closing statement that seller is responsible for. This fee is for absolutely nothing-this is just to click and close an account and send in a click to the …
Key Management has been the epitome of perfect for our neighborhood needs. Professionalism, honesty, integrity, and friendly are all words I would use to describe the years of service we have shared.
It’s pretty bad, they’re super unresponsive and they hardly manage the community. It’s very evident that they do little to enforce any of the community guidelines, and they did tell me that they only come by the community twice each month. …
I want to say Thank You to Amy W for all she does for our Community and us(HOA). She is efficient, loyal, friendly, a great communicator and always has advice/ options to help us make decisions . I don’t know what I would do without her.
Posting 1 star until they actually start “managing” our community. Multiple requests sent in asking for some details about recent changes in the neighborhood that directly go against the guidelines. Here was the initial response: …
I have lived in my community for 12 years and i have enjoyed it, until recently! My neighbors have dogs that barks ALL NIGHT! After working 12 hours and coming home trying to sleep! I can’t!! I’m now having to call the police bc the HOA …
I was VP of the HOA for 7 years when I lived in one of the communities that KCM managed. They were a delight to work with. Jennifer Bowen , our property manager, was simply–the best–in every way.
Will make your life a living hell. They will harass you, allow people to park five cars all over the driveway/ yard & sidewalks but will fine you for seeing a trash can. They charged 2grand in fees without even notifying you. PLEASE BE CAREFUL DONT MAKE YOUR LIFE MISERABLE.
We had the opportunity to live in a home within the Indian Trail community under the supervision and guidance of Key Community Management. Thanks to this highly functional HOA (including their incredible team and leadership) – the …
This is how Amy speaks about people in the neighborhood she is managing, when they have legitimate concerns about if someone is actually seeing the “violations from KeyCMI or if they are just taking the word of other residence” …
Working with the Key Community Management owners, Tim & Cyndi Sullivan, along with all of their Property Managers, has always been a pleasurable experience for us as a company. We highly recommend them as an ethical property management company to work with for your home, HOA and your entire community.
I’ve lived here in Golfview for 28 years, 4th resident moving in, and Key Management is the best we’ve ever had. Responsive, reliable and understanding. Being in the business I am in, I have to work with management companies for docs and information and anyone should feel fortunate to be able to work with a company as this one is.
Key Management had been wonderful to work with both as a board member and as a resident over the years. Them really take the time to personalize your needs. I couldn’t recommend them enough.
Key Community Management has been our management company for the past three years. Jennifer Bowen is our Community Agent. She is amazing and a true pleasure to work with. Jennifer is available 24/7 for the Board members and gets issues …
I cannot begin to say enough wonderful things about this class act company! After being on the HOA board in my neighborhood for 6 years and going through several awful management companies, we had the good fortune of finding Key Community …
Being a small community, we felt we were a low priority with our previous management company, so we switched to Key Community Management a few years ago. What a difference! The quality of the staff, the level of caring, the skillful …
I have had to contact Key several times…. every time they handled everything super well for me. I’m in the real estate business so I often need to be in contact with different management companies. …
As a vendor, I am glad that our company is able to provide support to Key Community’s clients. They are very professional which helps us to provide better service and support to their clients. From this, I can also tell that their clients …
Key Community Management aims to provide customer-centric, quality service to each of its clients. Experienced and dedicated, Tim and Cyndi Sullivan utilize their 16+ years of experience in association management to provide timely and …
I joined my HOA (Canterfield Estates) 1 year after moving into my neighborhood. Needless to say that it was in distress.
The previous management company at the time barely did neighborhood tours, …
Tim and Jennifer have provided excellent service for our community. As the HOA president for the Villlages of Wesley Chapel they have made many improvements. Our debt and delinquent accounts have gone from 3-4 pages down to less than a …
Jennifer from Key makes everything run smooth as butter in the community. I’ve been very satisfied with her quick and and complete email responses, her attention to detail, and her can do attitude. I have always told myself K would never …
Key has managed our neighborhood of 237 single family houses for the past 6 consecutive years, and I have nothing but good things to say about this company. Owners, Tim & Cyndi, are two great people to work with – knowledgeable, fair, and …
It took 9 days to get a response, but erroneous parking violation taken care of to our satisfaction after taking up a lot of my time. Amy stated that she did a neighborhood drive through, so she should have noticed exactly where the vehicle was parked. Unfortunately, she mentioned a HOA member gave her the wrong address.
This community management company is awful. They often do not return emails or calls and when they do they say they are “looking into it” or “will get back to you with a solution” but do not follow through. They don’t send letters or …
Diana and Amy are fantastic – our community just started with Key earlier this year, and what a difference from our last company! They are responsive with emails, courteous, professional, and every time I’ve had a question or needed …
I sent a payment for HOA dues that was processed electronically by Key Management but never credited to my account. In the interim the management of the community in question changed to a different management company. Key Management is …
This is a scam business. Yes, they help the HOA in your community. But they make their real money harassing home owners with all types of violations. Example, your bushes need to be cut. But it is the month of March. Who is outside …
ZERO stars. These people show up and accuse you of lawn violations when it’s time for you to mow. Predatory and they NEVER answer the phone or respond to emails or voicemails. Yet we have houses with actual overgrowth. Harassment at its finest!
Morgan is the most helpful person I’ve ever spoken with here! Very kind and courteous, as well as knowledgeable about my neighborhood HOA. Would highly recommend her!
This place is a joke. I was on a conversation with misty about my bill and she has been out on medical leave and was not aware of what I have already discussed with her co worker. When I tried to explain my situation and asked to speak with …
RUDE and Unprofessional. Never available by phone much less in the office and completely unresponsive to voicemails. A few fb messages were replied to but, there was no follow up to make sure Amy (she must get paid for her job title) was …
I’ve lived in a few HOA neighborhoods and this management group has been by far the best. Morgan has been very responsive to my many emails since I’ve lived here.. she has been attentive to my issues and concerns with my property and the club house.
Good people
Tim and Cindy Sullivan are very polite and professional.
Tim Sullivan and his staff are awesome. Very professional.
Jennifer is awesome to work with, and quick to respond to questions or concerns. We could not ask for better!!
I hate that you can’t talk with someone in person. When you call you get a voicemail 100% of the time…zero respect for this type of practice.
Office never open, customer service is non existent. Office hours are posted in the front door but you need to make appointment by leaving a note. Why bother to open. I left 3 messages but never get a call back.
Rates increase each year. Emails requesting information and feedback regarding services provided remain unanswered. Not user friendly nor forthcoming regarding their relationship with the community.
Jennifer at key has been great to work with. She is always very responsive and handles any issues in a timely manner.
Jennifer is awesome to work,very responsive to any and all request that are sent her way. She always returns an answer to any request in a timely manner.
We went there to inquire about a letter we received. While the person who could help us directly was not available, other people there who worked in the same building but different section were very friendly at helping us out.
Jennifer and the rest of the Key staff make running the HOA at our community a breeze! Extremely knowledgeable and always there to help! Couldn’t recommend them more!
Cannot reach anyone, calls go to voicemail. you get a respond 90days if you are lucky
I need to know in depth what mitigating circumstanes are and short term solutioms.
Same cars some for 90 days on Capstone Coventry and many other streets. I expect …
Predatory does not begin to describe this HOA! SMH
I am president of my community h o a and had a meeting with key community to discuss a matter we are having. Would highly recommend Key Community!
They are horrible! They made a mistake and sent me to the attorneys because of that. The owner does not even try to figure out what exactly is the issue. He simply said he is not going to talk to me, either it was his worker who made a mistake.
Please beware of when you sell your home. This company puts a $175.00 junk fee on the closing statement that seller is responsible for. This fee is for absolutely nothing-this is just to click and close an account and send in a click to the …
Key Management has been the epitome of perfect for our neighborhood needs. Professionalism, honesty, integrity, and friendly are all words I would use to describe the years of service we have shared.
This management is horrible they just send in fines but never fix anything.
It’s pretty bad, they’re super unresponsive and they hardly manage the community. It’s very evident that they do little to enforce any of the community guidelines, and they did tell me that they only come by the community twice each month. …
I want to say Thank You to Amy W for all she does for our Community and us(HOA). She is efficient, loyal, friendly, a great communicator and always has advice/ options to help us make decisions . I don’t know what I would do without her.
Posting 1 star until they actually start “managing” our community. Multiple requests sent in asking for some details about recent changes in the neighborhood that directly go against the guidelines. Here was the initial response: …
I have lived in my community for 12 years and i have enjoyed it, until recently! My neighbors have dogs that barks ALL NIGHT! After working 12 hours and coming home trying to sleep! I can’t!! I’m now having to call the police bc the HOA …
I was VP of the HOA for 7 years when I lived in one of the communities that KCM managed. They were a delight to work with. Jennifer Bowen , our property manager, was simply–the best–in every way.
Will make your life a living hell. They will harass you, allow people to park five cars all over the driveway/ yard & sidewalks but will fine you for seeing a trash can. They charged 2grand in fees without even notifying you. PLEASE BE CAREFUL DONT MAKE YOUR LIFE MISERABLE.
We had the opportunity to live in a home within the Indian Trail community under the supervision and guidance of Key Community Management. Thanks to this highly functional HOA (including their incredible team and leadership) – the …
This is how Amy speaks about people in the neighborhood she is managing, when they have legitimate concerns about if someone is actually seeing the “violations from KeyCMI or if they are just taking the word of other residence” …
Great customer service! I was responded to in a timely fashion and with the professionalism, respect, and urgency!
Working with the Key Community Management owners, Tim & Cyndi Sullivan, along with all of their Property Managers, has always been a pleasurable experience for us as a company. We highly recommend them as an ethical property management company to work with for your home, HOA and your entire community.
I’ve lived here in Golfview for 28 years, 4th resident moving in, and Key Management is the best we’ve ever had. Responsive, reliable and understanding. Being in the business I am in, I have to work with management companies for docs and information and anyone should feel fortunate to be able to work with a company as this one is.
Key Management had been wonderful to work with both as a board member and as a resident over the years. Them really take the time to personalize your needs. I couldn’t recommend them enough.
These place is ridiculous. Don’t alert you about anything until legal action. Something that could have been very much avoided with COMMUNICATING
Key Community Management has been our management company for the past three years. Jennifer Bowen is our Community Agent. She is amazing and a true pleasure to work with. Jennifer is available 24/7 for the Board members and gets issues …
I cannot begin to say enough wonderful things about this class act company! After being on the HOA board in my neighborhood for 6 years and going through several awful management companies, we had the good fortune of finding Key Community …
Being a small community, we felt we were a low priority with our previous management company, so we switched to Key Community Management a few years ago. What a difference! The quality of the staff, the level of caring, the skillful …
I have had to contact Key several times…. every time they handled everything super well for me. I’m in the real estate business so I often need to be in contact with different management companies. …
As a vendor, I am glad that our company is able to provide support to Key Community’s clients. They are very professional which helps us to provide better service and support to their clients. From this, I can also tell that their clients …
Key Community Management aims to provide customer-centric, quality service to each of its clients. Experienced and dedicated, Tim and Cyndi Sullivan utilize their 16+ years of experience in association management to provide timely and …
I joined my HOA (Canterfield Estates) 1 year after moving into my neighborhood. Needless to say that it was in distress.
The previous management company at the time barely did neighborhood tours, …
Tim and Jennifer have provided excellent service for our community. As the HOA president for the Villlages of Wesley Chapel they have made many improvements. Our debt and delinquent accounts have gone from 3-4 pages down to less than a …
Jennifer from Key makes everything run smooth as butter in the community. I’ve been very satisfied with her quick and and complete email responses, her attention to detail, and her can do attitude. I have always told myself K would never …
Key has managed our neighborhood of 237 single family houses for the past 6 consecutive years, and I have nothing but good things to say about this company. Owners, Tim & Cyndi, are two great people to work with – knowledgeable, fair, and …
It took 9 days to get a response, but erroneous parking violation taken care of to our satisfaction after taking up a lot of my time. Amy stated that she did a neighborhood drive through, so she should have noticed exactly where the vehicle was parked. Unfortunately, she mentioned a HOA member gave her the wrong address.
This community management company is awful. They often do not return emails or calls and when they do they say they are “looking into it” or “will get back to you with a solution” but do not follow through. They don’t send letters or …
Diana and Amy are fantastic – our community just started with Key earlier this year, and what a difference from our last company! They are responsive with emails, courteous, professional, and every time I’ve had a question or needed …
I sent a payment for HOA dues that was processed electronically by Key Management but never credited to my account. In the interim the management of the community in question changed to a different management company. Key Management is …
This is a scam business. Yes, they help the HOA in your community. But they make their real money harassing home owners with all types of violations. Example, your bushes need to be cut. But it is the month of March. Who is outside …
ZERO stars. These people show up and accuse you of lawn violations when it’s time for you to mow. Predatory and they NEVER answer the phone or respond to emails or voicemails. Yet we have houses with actual overgrowth. Harassment at its finest!
Morgan is the most helpful person I’ve ever spoken with here! Very kind and courteous, as well as knowledgeable about my neighborhood HOA. Would highly recommend her!
This place is a joke. I was on a conversation with misty about my bill and she has been out on medical leave and was not aware of what I have already discussed with her co worker. When I tried to explain my situation and asked to speak with …
RUDE and Unprofessional. Never available by phone much less in the office and completely unresponsive to voicemails. A few fb messages were replied to but, there was no follow up to make sure Amy (she must get paid for her job title) was …
I’ve lived in a few HOA neighborhoods and this management group has been by far the best. Morgan has been very responsive to my many emails since I’ve lived here.. she has been attentive to my issues and concerns with my property and the club house.