My baby has a milk allergy and I cant get the much needed formula for him because everything is tied up in the pre-authorizations department which “will only speak with providers”. Customer service actually recommended that I call my …
Terrible customer service. I called about a current issue and spent over 30 minutes on hold for an Accolade representative (third party company that fields customer service calls for Independence Blue Cross). The first time the …
This is a terrible, terrible provider because they do not process claims correctly–constantly in error regards deductible credits. They also do NOT include all the in-network providers on their site—which deceives consumers and …
Terrible… ask a simple question and cannot get simple answer ..I have asthma and one of the medications got removed from the formulary so I contacted both IBX and Future script’s neither can give me a simple answer what is covered or on my formulary and can not access online at either web site.
Great health insurance company that is innovative in health care! They are very involved in the Philadelphia community, the member benefits and perks are great and their customer service is prompt and reliable. Highly recommend.
For months my girlfriend has been trying to straighten out a mistake by a data entry person at this company, today they decided to cancel her vision insurance, even though she has sent them copies of every payment made, and discussed the …
Where do I begin?
Do I start with how they took my money for my premium for 4 months then conveniently told me I was not covered and back tracked it to four months prior? …
Do not go anywhere near this company. The devil resides in that building and instructs all employees to do nothing but spin you around. You will never get a good resolution for anything when you deal with them.
Absolutely dreadful service!!!! I would not give it one star but I have to so that I can submit the review. My husband’s insurance was canceled due to their incompetence when it should not have been and now he has none. We have made …
Very difficult to deal with. Very very expensive. Trying to get my son set up with this company after signing him up on the Marketplace has been near to impossible. No ID cards, no welcome kit. Rude customer service agents. I will NEVER use this insurance for the rest of my family. So glad we are with Aetna.
Horrible company to work for. The workers in the HR department are rude and ignorant. I spoke to a woman named Dawn about my cobra benefits and she was very rude. She yelled at me a number of times and was not helpful at all. Her tone and manner was very unprofessional.
Terrible company. I am with Cigna now. Originally went with blue cross through obama care. Still working out the medical bills from the birth of my child and have talked with numerous managers for the past 7 months since her birth. Every …
I paid my bill of over 600. It is clearly stated it was sent to the correct place on my credit card statement, but IBX is “unable to find my payment” they want me to send another 600 so i can get benefits from my insurance that I have …
AWFUL. Cashed all my checks for months and said I didn’t pay. I have called them countless times. The folks who answer the phone do try but their computer systems are the worst.
For the most part, I’ve always had insurance through IBC and never had a problem with them. As long as you educate yourself on your own benefits and can confirm network status for providers, you don’t really need to contact IBC – to me, IBC is very easy to use.
I have contacted their customer service over 5 times regarding the inaccuracies in my billing since Jan 2017 it is now April 17, 2017, and not only have I never received a call back, not even once, but my issue has never been addressed. I …
Currently, I’m 24 calls, 5 different entities, at least 3 lies, and 5 days in to trying to get my prescriptions filled. IBX is the absolute worst insurance I have EVER had. This ordeal is just 2 weeks after my coverage was reinstated after …
absolutely awful – biggest mistake i made was signing with them. I received no written information about my coverage despite numerous requests, and had to depend on customer service – who gave me the wrong information – and fooled me …
Should not even get a one! I hope this company goes bankrupt! My husband paid into insurance for 23 years and when he needed it the most they denied him coverage for rehab. Even though the doctors and facility approved. When I tried to …
This provider is a joke. First you can’t contact them on a weekend, I’ve had a couple of emergencies but there’s absolutely no way of getting in touch with them. Second the website NEVER works there’s always an error, so after you try to …
I have insurance with them and they have been unable to resolve a billing issue for many months. Do not apply for insurance with this company. They are terrible and incompetent.
Complete. Garbage. Since our office switched to this company from Aetna, I have had constant issues.
1) They regularly failed to provide EoBs in a timely fashion delaying my ability …
IBX put my premiums into the wrong billing account. They assured me they were going to fix the issue. Two months later they assured me again that they would fix the issue. Instead they retroactively canceled my wife’s plan. They then tell …
I currently can’t get my insulin prescription filled because my doctor upped my dosage. My pharmacist says to call my insurance provider. And it is past their office hours. Great idea to have no service available for an emergency. I’d give you 0 stars if I could.
If you want to be ripped off constantly and once a month waste an hour of your life then select independence blue cross. EVERY single month when I try to process my payment on the app it says error so then I have to waste my time calling …
Literally the worst customer care. My husband and I were on the phone forever with these people trying to figure out why we were told we missed the cut off line for enrollment and we were denied insurance because THEY received our money 13 …
Awful! They sent me a bill for $330 for my annual GYN exam. They stated that my premiums were not paid on time. I sent them all of my bank statements. Meanwhile, they accomplished nothing at all. My bill went to collections. I even called …
If I could give zero stars, I would. 30+ year subscriber and baffled at the idiocy encountered in this company. Have been on a medication on and off over this entire 30 year period. My doctor increased the prescription by 30 pills/month and …
Terrible company. First they won’t cover my medication and i have to pay my deductible before i can even pay a copay on the medicine. Then i switched from ppo to hmo an paid my first month premium. Now my account can’t be accessed …
If you want your claims denied, then this is the insurance company for you. Independence Blue Cross is a perfect example of why we desperately need to change things with our health care system. Since our company started using them this …
I cant even describe the problems my family has had with this company. my 3 year old son has chip insurance with this company and I want to start looking into something else for him. The first problem we had was that a rep had told my …
This company is a JOKE! Always excuses and a run-around every time you get someone on the phone. After 11 months, I’m still trying to get a direct answer why my claim was rejected. This company would not make it one day in a free market.
February 1 and still waiting for my for my insurance card and correct bill. The representatives are nice enough, but can’t seem to resolve issues. “Computer glitches…” I am so sorry I had to take this insurance again under the …
They started to charge me before I even received my insurance card! It took 2 phone calls before I was able to get to the right place, and get them to charge me correctly. $150 a month is no laughing matter. …
Staff appears to be incompetent and inconsistent. Depending on who you speak with, they may or may not be able to answer simple questions. They have a difficult time understand simple concepts. Their staff really concerns me.
Un available customer service. App doesn’t work. Web Login doesn’t work. Who the hell is accolade? It say right on the prompt open till 8 pm eastern but then says at 6pm you’ve reached them put of normal business hours.. will never use ibx again..
I am a receptionist for a provider’s office. I was on hold for over 37 minutes waiting to get benefit information for one of our patients. I finally gave up. I have other things to do during my day besides waiting this long for a response. Very poor service!
This is the worst customer service I have ever experiencedI I have been given the run around even time I try to contact them. Plus, most of the customer service representatives are so rude; as if they are doing me a favor just talking to me. PLEASE send them back to training!!!!
You people are a joke. I’m paying for my mom’s health insurance every month since March/April, and y’all are all of a sudden saying that my payments aren’t coming through on the ibxpress website? I contacted my credit union to make sure …
Spent hours on phone, disconnected twice, and given different answers about benefits depending upon who answered the phone. Multiple promises to call back to apprise of status but never did. Unprofessional and acceptable. Choose any other company if you can!
If it were possible to give a zero star, or better yet a negative star rating I would not hesitate.
Their web site is woefully inadequate and out of date. After an inordinate …
The worst company and customer service I have ever dealt with. I have paid timely for two years and they have stated I am behind $10,000. I have gone to my bank and had ordered print outs of all transactions with IBX. IT SHOWS I HAVE NOT …
This is my first time writing a review. Just because I had extremely terrible customer service experience with IBX. They send me wrong bill for five month, they keep charging me twice every month. No matter how i tried to request them to …
This insurance company is by far the worst company I have ever had insurance through. It has taken 8 months to receive compensation for medicine that I paid for out of pocket. Additionally, I cancelled my insurance but was still charged the …
My daughter is currently on CHIP and let me tell you thee worst customer service!!! I have to give it one star because well, we have to. She is on CHIP because its what we can currently afford because believe me I’d be somewhere else. I do …
RUN, DON’T WALK FROM THIS HORRIBLE INSURANCE COMPANY!!!!! Independence Blue Cross is EXTREMELY crooked. They hide behind every possible loophole in order to defraud you. They make you jump through hoops and waste many hours of valuable time …
Worst customer service. Yelled at me in the phone. Refused to give me information. Refused to cancel my policy. Refused to refund monthly premiums they imposed after my policy had been cancelled. …
This is the worst insurance company I have ever dealt with. I have very few claims (<$1000) during a normal year and about half of them consistently get denied. My wife has Aetna and it is a completely different experience, and she has tens …
Customer service provides everything except customer service. They dont listen. They give stock answers as if they didn’t even hear your question. They say that they will call you back and never do.
Their customer service is a joke.
The worst insurance company!!! If they weren’t the only individual health insurance available on the marketplace I wouldn’t have selected them. On the phone today for almost 2 hours trying to rectify an issue that could’ve been fixed by the …
Absolutely terrible, and a waste of time. I’ve spent countless hours on hold and talking to customer service reps with no prevail. I’ve just recently enrolled and have paid my premium not once but twice. Everytime I login to my portal it …
I was placed on hold for 46 minutes just for the representative to tell me he couldn’t help me. After that, I was transferred twice to a department that had nothing to do with my issue.
I placed an end date on my automated payment and Independence said that it takes one to two cycles to accept that change. However that is not what the agent told me at the tine. So they pulled my money from my bank account and is now telling me it’s going to take up to 90 days to get MY MONEY BACK.
Their website is so old it’s not been updated. I needed to contact “customer service” who was open until 5:00 p.m. according to the website. After going through a million prompts I got told they are closed and to call back during …
Worst company to deal with. It took me countless hours of calling their crappy customer service line to have them issue me my 1095 form for tax purposes. Absolute waste of time.
information used was recycled from old policy and caused a delay in health care treatment. The company will not accept responsibility for their errors. trying to pass the buck on to another company who could not have used the information as it was NEVER provided to them… We need a better system.
I have been dealing with problems on my account since march! I have been paying for my insurance and from no fault of my own, it is their billing mess up with putting my money in the wrong account ( during my 4th phone call I had 3!) and a …
I had a lot of confusion about my new health insurance plan because I’m really young and it’s my first plan by myself. but tema from billing got on the phone with me and explained everything so well and helped me. She’s an angel and …
IBX is clearly unprepared to handle the “extremely high call volume”. I have called multiple times, multiple costly minutes on hold each time (several over 20 minutes on hold) over two days, and then got the wrong department once only to be …
The Good: IBX is accepted very widely. Benefits are pretty good, competitively priced (considering the insane cost of health insurance in general). I’ve worked with other Blue Cross affiliates professionally, and have suggested them …
Absolutely terrible. I have been told 3 times by them that they will send my insurance card within 5-7 business days. I had insurance since March and STILL did not receive my insurance card. It is almost May. Total disgrace to insurance …
Horrible insurance. Absolute joke. When they tell you you have coverage at the doctor, the part they pay is likely to be far far less than what you pay them on a weekly basis. They cover next to nothing and your actually much better finding …
Worst worst and the worst insurance ever! I constantly called them just to get a letter of coverage and what they said was request is pushed. Everytime I called, I heard the same. After about 1 month, they said that the Apt number is not …
Aftet seeing these reviews here, I felt like I should give my opinon. Independence is a good insurance company. I’ve been a customer for years and have never found a doctor who didn’t accept this insurance. This company has never given me …
Worst insurance I have ever had. Constantly rejecting claims for medications previously authorized. Changing their Prior Auth drug list to cut out drugs that they find too expensive to pay for but our life saving to their customers. Uneducated customer service reps. Horrible all around
I can’t even log into IBX since it is down today. Phone time wait is impossible. They have not even responded to written letters. My employer offers this health insurance and it is expensive and very poor. I hope everyone reads these reviews. They can’t all be wrong!!
This is the worst insurance I’ve ever had in life. Maybe I should change my job? My deductible is $6,000? I have to pay that up front before this insurance company will pay for surgery? I had to cancel! What’s the point of me having money taken out of my check everytime I get paid?
They sent me two invoices for the new year. I paid on time, they refused my electronic payment. They denied this even though I had documentation. I called to fix the situation as soon as I knew. They told me everything was okay with my …
The worst customer service in the whole galaxy. Called countless times and deny me access to a supervisor or anyone who has a brain. Pretty sure they disconnect calls on purpose. Canceled my insurance after I paid the first months premium …
Contacted IBX for coverage options Ms Tara B. was my customer agent She was courteous and listened to my concerns She acknowledged all questions and gave details in each coverage Then she helped me through the Pennie program and there I …
I updated my application with Health Ins. Marketplace around the second week in December. I was told I would receive an invoice from BC/BS. Since I did not receive an invoice by Friday, December 28, 2018, I called the number on my card. …
Nothing like calling customer service to confirm cost of a service, then being told that that information was incorrect when you get a bill for literally more than twice what you expected. Glad I pay for insurance that has literally supported no medical expenses.
Worst customer service I’ve ever experienced. The representatives do no know what they’re doing. They waste time by placing you on hold and then hanging up in the middle of hold. If you don’t want to waste time, don’t pick this company for your healthcare coverage!
Horrible system and horrible customer service. Paid my premium weeks ago and the system still reflects that I haven’t paid them. Can’t get anyone on the phone and when you do they can’t give you any answers. Considering the fact that rates …
Worst customer service! Got a notice today saying my policy wasn’t renewed. Got all kinds of different reasons, some saying you still have an active policy and some saying that maybe the payment didnt go through. Been transferred to 30 people literally with all of them sounding like they just woke up. I’ve had enough.
Cannot believe how horrible the service is. Have been given the run around for several hours over claims that were paid in 2015. Company has recently retracted the payments, 18 months after the fact, and won’t tell me why. Absolutely no help to be had from their, so called, customer service department.
Why is your app so horrible? It is not user friendly and rarely works half the time. All I’m trying to do is find a new doctor because I’m new with this insurance and it’s so hard to tell if a location is in-network or not. The desktop …
Had the pleasure of speaking with Elizabeth Scott today, she was efficient in providing information and answering my questions. Displayed a high level of professionalism and overall, exceptional customer service.
So I call about 5 months ago to make sure I was covered for a specialist. Keep in mind this will be a 5-6 year process to fix my issue. I was told that I will be covered with a 30% to 70% split, them covering 70 and I will be responsible …
having insurance is so you DONT have to pay full costs of things like surgery… my gallbladder was taken out bc if it wasn’t it was going to burst. Apparently that’s “elective”… unbelievable. I will be changing asap
Spoke with agent Elizabeth Scott today to purchase a new health insurance plan. She was very helpful and gave me all the info I needed quickly and efficiently.
Thank you soo much for helping me navigate through the health insurance process Decoven Jones! You made the process easy and painless. It was reassuring having someone on my side and I cannot thank you enough. Here’s to a new and better 2021! – Lisa
My son does not eat or drink or talk for a day. We get really scared around 10 PM when he started crying, the only place we could go to was the ER. Total bill from the ER : 600$. Coverage? 0$. Why? Not life threatening. …
Horrible, horrible insurance. I had United with my old company and things were actually covered. Now, I get billed hundreds of dollars for everything under IBX with my new company. EVERYTHING. I’m currently having a standard, low-risk …
I had the pleasure of speaking with Elizabeth Scott. She was wonderful, she was very insightful and helpful. She helped me choose a health and dental plan.
I have called them about 5 times now and each time they say my claim is actually in-network then I get a call back the next day saying it is “not” in network. Then I call again and the process is repeated. I had the agent confirm each time that it is in network over the phone then get a call that it is not. Absolutely ridiculous!
i would like to give praise to one of your customer service reps her name is Fatima Williamsi called the other day to set up my vision plan wich i thought was going to be a nightmare but ms williams explained very cafrefully ahe proand …
Spouse enrolled via Pennie early December, paid premium for January 2021 with documented receipt, IBX has yet to confirm payment/enrollment with Pennie and status in Pennie is pending still with “Pay Now” button showing. Account in IBX …
I do not know why they have to use Future Scripts for Rx service!!! They will not pay for basic prescriptions without prior authorization. I have been trying for a month to no avail. There is noway a doctor should have to call three …
I have had a broken leg for almost 2 years
I have called and called blue cross for help with depression and services as well to help my leg during this process and no one wants or cares to help me …
I called Independence Blue Cross – PA today and spoke with Ms. Elizabeth Scott. She was outstanding! She was patient, answered all my questions and consistently demonstrated the highest level of professionalism. Thank you IBX and Ms. Scott!
Absolutely horrible insurance plan that doesn’t really care for humans. They are over priced and unorganized. They are also always making mistakes. They also expect me to take my immunocompromised one year old to multiple medical …
Update – the fact that they are quick to respond to Google comments, but are unable to provide a way for me to search for and select a primary care physician is infuriating. I’m worried that I am going to have issues with these guys all …
Representative Sharrone Smith handled a detailed service request over the phone. Courteous, professional and kept me informed every step of the way. Excellent service!
My agent Kevin Beckton went above and beyond the call of duty with me spending hours on the phone navigating the red tape of getting me set up with coverage. He is an asset to Independence Blue Cross, I would highly recommend him.
Alescia Williams was fantastic to work with. She was patient, pleasant, easy to talk with and went the extra mile to ensure that the complicated process (due to summer job unavailability) to get my daughter signed up went smoothly. Thank you Alescia!
This company does not approve any services requested by your medical doctor. You are bound to stay sick and untreated if you have insurance through this company. They act as your doctor, although they are your insurance company. They …
The young lady help me with all my concerns, She was very polite and willing to go the extra mile to help me, And put me in the right direction, She was patient and kind,I believe she deserves a million dollar a hour for what she bring to Customer independence blue cross
My provider spent over two hours on hold to verify insurance, when someone picked up their voice was unintelligible and the line was dropped. Now my provider cannot work with me because he cannot verify insurance and does not have another two hours to sit on hold. Inexcusable.
Quoted me a premium then changed the premium in the middle of 2020. Did not notify me by website or mail. They terminated my policy without notification. Worst company ever. Never had a problem with BC/BS for 25 years until joining Independence Blue Cross. Unprofessional and dangerous.
Worked with Justin Carlough to get my insurance. He was very helpful and took time to answer all my questions. He provided my options and explained everything very well. Not a lot of good reviews on this but I would recommend asking for Justin to help with your insurance needs.
I am extremely grateful to Delsy Aroca for helping me in choosing a perfect IBC plan for my family. She is really knowledgeable and a perfect agent that I have ever come across.
They Canceled my insurance during covid and I am a health care worker quarantining away from my family. Spend over 10 hours on the phone called over 10 times spoke with multiple people who said that they should not have cancelled my …
I had the pleasure of speaking with a representative in the sales department by the name of Kevin Beckton..Kevin helped to orchestrate a battle I was having in another department inquiring about a payment that was submitted on my Pnc …
Today I was on the phone for 50 minutes mostly on hold trying to check whether a dermatologist we have been referred to for my son is ‘in network’. I called because the website section to check that information doesn’t work (which the …
Today Zachary Dexter helped me navigate a web and maze of complicated red tape pertaining to health plans through Pennie and privately through IBX. He was a consummate professional … dedicated, patient, kind, friendly and courteous…. plus he knew a wealth of information and had personal knowledge as well.
Horrible company. They canceled our coverage WITH NO WARNING. My wife is having a medical emergency, and no one was available to help us. Blue cross doesn’t care about you, and they don’t have to. Your business is like a grain of sand in …
IBX is a scam. I got the no deductible HMO plan, and it’s impossible to get care through the preferred providers, which makes it effectively a $6500 deductible. An x-ray also had a $150 co-pay, which is approximately what would be the full price without insurance. Special place in hell for their execs!
One of the most of most & still most unprofessional and irresponsible insurance company I have ever seen. I belongs to a provider office and me and my colleague are trying for 2-3 days for 2 different patient to get information and its …
Absolutely terrible customer service. They outsource their enrollment so their customer service cannot support enrollment changes, questions or cancellations. You can expect to be on hold for hours if you ever need any sort of change to …
As a Benefits Administration Manager, I truly understand the importance of follow up and being responsive. My experience with this company is by far the absolutely worst that I have had as it relates to customer servicve and timely follow …
To reach the customer service rep takes around 2 hours or more. I’ve been trying to cancel my policy. There are transferring me over to all kind of people. I called them 3 times and today fourth time I think. All the reps say that …
I called independence blue cross today a bit annoyed with the attitude to match, sorry. I got a representative by the name of Adonis Richardson. He was very polite, introduced himself asked me why i was calling trying to gather as much …
IBX is the worst insurance provider I’ve ever had. They even outsource their customer support to a third party without telling you. Someday, I hope we will have a healthcare system that actually puts patients first. Independence Blue Cross …
Tiffany Johnson was my agent and did a wonderful job of walking me through health plans for my two sons. She made a stressful decision much easier for me!
Independence Blue Cross Refuses to reimburse for at home covid tests! I am a family of 2, and purchased 4 at home Covid tests after Biden authorized insurance reimbursement in Jan 2022. …
I called to find a plan to replace one that i was going to lose from leaving an employer. I had no idea what i was doing and was so intimidated by the whole process. I hit the jackpot with Tanesha Lawrence, who was the absolute most helpful …
In August, I went to get an annual pap. IBC denied the claim for the lab portion of it and claimed it wasn’t medically necessary. Now I am financially responsible for a preventative procedure. I’ve been working with an insurance advocate, …
I had a great experience with agent Regina Davis. We talked for nearly an hour and she answered all of my questions, walked me through the different plans they offered and what best suited me and was overall patient and professional.
I was having problems with the federal health care market place and then the switch over to the state market place. I did not want to use the market place which when I called to cancel the credit they cancelled my entire policy. I called …
I dealt with two agents one in the purchasing and one was just helping me out to navigate certain issues.Adonis Richardson Made this experience much better than I ever thought it would be. It was awesome the work he put in to find me the …
So my family recently switched insurance plans since my husband switched jobs, however when his previous employer requested to cancel his previous policy they canceled our current plan. Myself and my daughter both have an appointment …
Ms. Angela Ford treated me like a family member and worked tirelessly to get me the best coverage I needed. Truly a people person who sets the Gold Standard for customer service!
I had the pleasure of speaking with Ramiro Ruiz-Rosario today. He was very professional and efficient. He helped me to find what I needed very quickly and answered all my questions thoroughly. Thank you!
I’m a billing specialist and it is a nightmare trying to get our patients’ claims paid. Months and months of phone calls and no payment. Denials for bogus reasons like provider not eligible when in fact they are fully licensed and credentialed and participating with Blue Cross/Blue Shield.
Kelly was AWESOME she help me to get a great plan and find the best deals for me and my family. I loved talking to her and helping me she was the absolute best.
I have been on the phone once a week for the past two months to settle a claim (a claim that was Blue Cross’s own fault, not that of my own). Every time they tell me they need “7 to 10 days”. It has now been almost 2 months, I have talked …
Had an issue with my enrollment and plan. Elizabeth Scott was able to help me get everything resolved. She was very professional , patient and very accomdamating to our needs. Can’t vouch for the ridiculous required insurance pricing , however the support and knowledge provided by Elizabeth was top notch.
All insurance is a scam. I have not been to the doctor once in the last decade where I didn’t need to spend countless hours making numerous phone calls because I was billed for something I should not have been billed for. It’s not enough …
IBX refuses to cover the lab portion of my annual pap smear that was performed back in August of 2021. The testing was sent to LabCorp.They are claiming that I received additional testing, when the code indicates otherwise. The ordering …
I just had the best experience with agent, Nichelle Smallwood. She was very patient and answered all my questions and concerns. She has such a calming, reassuring and confident demeanor. Thank you again, Nichelle. Also, special shout out to Stephanie with Future Scripts.
Kevin Beckton was my Agent. He was very understanding of my situation, and helpful. He knew the right health insurance plan that was for me. The most important part was his knowledge of the American Rescue Plan. …
I spoke to numerous people at BCBS and the one that stood-out was Larry Curry. He was personable and competent . Larry had me all squared away with coverage in 15 mins. IBX is lucky to have LC
Elizabeth Scott was my agent today after aging out of my previous health insurance plan. She was extremely courteous, informative, and clearly understood the right plans for someone in my stage of life. I appreciate her professionalism and she even took the time to call me back when I had to end the call mid way through.
The other week Kevin Beckton helped me navigate getting coverage for me and my young son under the circumstances that I needed coverage very quickly. He took over an hour helping me through everything and was patient and thoughtful the entire time. Thanks so much!!!
Awful insurance coverage. You pay monthly for a service that will leave you high and dry when it comes time to use. Wouldn’t recommend this company to anyone. Don’t get hurt, because financially it’s going to hurt you more especially when they deny your care and any follow ups with your surgeon.
The agents I spoke to regarding my billing issue were just wonderful – very patient, pleasant, and helpful. The wait time whenever I got put on hold (which was at least half a dozen times) was substantially less wonderful, and so I have to …
Ramiro Ruiz-Rosario was very helpful and professional in providing me with information about various plans and making the enrollment process easy. Thanks, Ramiro!
Tasha Bradshaw was a great help with assisting me with coverage. She followed up with me through email to make sure everything was all set. Such a great help!!
Quanisha is easily one of the most helpful people I’ve ever interacted with at IBX. Got everything I needed done in a timely manner and took the time to explain every single step so I was “in the know” about my plan. If you get to speak …
I just switched my insurance from Aetna Medicare Advantage plan PPO to Keystone 65 Basic HMO with no referrals needed. This was the best choice I made, no co pays for my family Dr, and specialists like Cardiology or Neurology my co pay is …
Every year I sit at the local office and speak with a representative. I’ve always found that process the most rewarding and easy. This year was a bit different with COVID. I reluctantly had to call and update my coverage over the phone, …
I had to go to the emergency room and they are charging me the full amount instead of 10% that I should only pay and when you call you get a bogus explanation from someone from India.
Independence is a complete disgrace for what they have put my family through. Somehow they opened multiple policies under my husband and my names which all kept cancelling each other out. Then they would terminate our policy for nonpayment …
I can’t thank Angela Ford enough for all of her help. She is very knowledgeable and helped me navigate a confusing and complicated process. I had spoken with representatives at another organization to no avail. Luckily, I found Angela …
Ms Tara is an Angel! Pennie had me enrolled in 2 plans costing 1275 bucks! then wanted to cancel them for lack of payments, which i pay small amount due to disability payment. Thank God Tara Bates is on the job to correct this debacle of a plan and get my providers paid. Thank you Tara!
I had a catastrophe last week trying to print my disabled son’s 1095-A to do our taxes. The form had my husband’s name as recipient, who is my son’s stepfather, and my husband’s social security number as the recipient. I went into PENNIE …
Salesperson Tara Bates was very helpful with my predicament. Lost insurance due to a Pennie screw up. She helped me and laid out all of my options and got me insured again. God bless you Tara Bates, you’re currently my hero!
Had a great experience today signing up for health, dental and vision coverage for my wife. Thank you so much, Elizabeth Scott, for your patience and professionalism! You are a great asset to IBX.
Dealing with Tabitha Strang was a really great experience! I know I wanted BCBS Health Insurance, but she helped me to go thru the Pennie application and get everything at a great discount. She pretty much did everything ! I told her what …
I can’t thank Tiffany Johnson enough for her assistance. She delivered an awesome service to me, She was so knowledgeable, and kind. She took her time to patiently explained everything to me, making sure I had a good understanding of the policy. Thank you Tiffany, I am really grateful.
Kelly Beauchane assisted me in choosing the perfect plan for my needs she went out of her way to supply me with any information I needed and was delightful to speak with and just made the entire process quick and easy. She was an absolute pleasure to work with. IBX is lucky to have such a lovely, helpful representative.
I have never dealt with a worse customer experience in my life. If I could go back in time I would never have signed up for this insurance. They have taken my money but refuse to give me my benefits. I can’t even get my urgent prescriptions …
My husband Tom and I had a very informative conversation with Kelly Beauchane today. She was very professional and easy to talk to as she answered the numerous questions we had and helped guide us to choose the right health insurance plan for our needs.
I was in need of health insurance since I have been working full time recently and was leaving welfare. My employer insurance was a major issue and I needed to get things in place moving forward. Charlesia was outstanding in being detailed …
I would like to thank my agent Tiffany Johnson. She did a such great services. She helped me with all complicated forms and paperwork. Yet, she is very responsible to follow-up and update.
Ramiro Ruiz-Rosario was the best customer service person I’ve ever dealt with for ANY company. it was a pleasure dealing with him and he handled all my needs with professionalism and great personality
The phone assistance I received was stellar. Kevin Beckton provided effective, reassuring, calm, thorough, sincere, and compassionate customer service.
My low review of Independence Blue Cross is in no way associated with the …
We were very impressed with the care and diligence that the Independence Blue Cross agents put into helping our family get the insurance coverage we needed! We had some unique circumstances that required extra time and involvement from …
Ramiro Ruiz-Rosario really helped me choose the right program for me and he was patient and honest. So I reccomend Ramiro for anyone that needs an Agent.
I work for a provider, this carrier is the worst. They denied claims stating member needs to update proof of residency. The member called in to update this “so called proof of residency,” and was told they are not showing anything needs to be updated. We have outstanding claims since last year with no resolutions. WORST CARRIER
Had a virtual appointment with a neurologist in February 2022 as that was the only choice given to us. IBX refused to cover it. They responded over and over to the billing office and to us that specialist virtual appointments are not …
I needed to acquire health insurance. The information that was presented to me on an ACA website, and the information that was told to me by an independent insurance agent, caused me to believe that IBX’s plan would not work for my needs. …
Dealing with health insurance policy changes can always be a hassle but Quanisha Walker made it such an easy process for both me and my dad in transitioning me from my parents’ policy to my own. She was so helpful in explaining what I had …
I’ve had the pleasure of working with Steven Gastelbondo from beginning to end on my health insurance hunt. His name flows like water, much like our effortless conversations that always leave me laughing and grateful. He’s been like a …
I had a wonderful experience with Independent Blue Cross. Special shout out to Kelly Beauchane for taking as much time as I needed to ensure all my questions were answered and that I fully understood all of the information before …
Kevin Beckton was so helpful to me today as I re-enrolled for my insurance policy. He was patient, helpful, polite, and very competent in his job. I appreciate his assistance and kindness.
My insurance agent Ms. Trisha Davis, with all lot of confusions which I had, she has supported me to rectify it with fresh documentation, without any hesitations taking hours and helped me to choose the plan at my affordable rates. Wish her the best…
We had a wonderful experience with Ms. Q. Walker. She was patient and kind and explained everything to us. She understood our situation and handled everything for us in a very professional manner. I would highly recommend her to help anyone who needs medical insurance!!
In shopping for insurance for myself and my family, I decided to call IBX. I’m so glad that I did! My agent (Larry Curry) was absolutely fantastic!! I was new to the whole process and he spent THREE hours on the phone with me–explaining …
I spoke with Elisabeth Scott and she was handsome. She went above and beyond to provide me with the best coverage while proposing other opportunities susceptible to make the cost of my coverage less of a burden. Absolutely the best agent I ever spoke to. Thanks again Elisabeth.
Marie Rose Kengmo
This is a few months late but I’m leaving this review to commend Tara Bates for the extensive help she provided in finding me the best coverage for my situation, this past January. It was probably the best customer service experience I’ve …
Thank you so much Agent Kevin for helping me select an individual health plan within my budget and providing excellent information! I love Blue Cross and you are an amazing agent…Blue Cross should be honored to have an employee like you! You made my day a true angel very knowledgeable and professional Kuttos to you:)
I was looking to find a health plan for my son who has a chronic condition and expensive medications. The first time I called I got someone who did not know what she was doing. Luckily, I called again at a later date and got Tara Bates, who …
I had the most amazing experience with Independent Blue Cross today. Fatima Williams delivered superb services. She was so patient and kind. she explained everything to me and made sure I did every thing needed for may family to have …
Shout out to agent Nicole Davis for her thorough, patient, and excellent customer service, even the day before for Thanksgiving when a lesser agent might be a bit checked out. Thank you, Nicole!
Nicole Davis is the best professional human I have ever had the pleasure of speaking with! Please give this hard-working angel a big fat raise!!!! That is all. Five stars!!!!!!!!!!!
I want to take a moment to thank Chelsi Woody. I called for guidance with my IBX account, and Chelsi was incredibly helpful. She gave me the information I needed, and she resolved my issue. Thank you to Chelsi.
Right now I called to ask about a situation related to billing, the representative put me in hold and after 20 minutes I am still listening the music, these people is the worst of the worst and I feel that nobody is doing anything to solve …
Really disappointed that IBX continues to be unaffordable for everyday Philadelphia residents. An ER visit under my plan went from costing $600 in 2022 to $900 in 2023. IBX needs to seriously decrease costs for emergencies. Yes, there is …
Yordy Cobas is genuinely a great sales representative who helps customers with a sincere heart! I called today to enroll in my plan for the next year, and Yordy was very helpful the whole time. I feel Yordy’s passion, patience, and …
Had a great experience today when calling Independence Blue Cross – the agent, Ramiro Ruiz-Rosario, was extremely helpful, very, very nice and friendly. He gave me a lot of information and helped me with my issues.
Terrible insurance company and very expensive. During an emergency, be sure EVERYTHING is in network, from your doctors to your bloodwork or your going to be billed. Many physicians dont even take this insurance. I’m so sorry I lost my …
Rawan has been so constant in communicating with me as she has been guiding & helping myself and my husband since October to mid-November on just the right health plan /dental plan that fits our needs. She has been so patient and kind over …
Ramiro Ruiz-Rosario helped advocate for my request so that it could be resolved in a timely manner. He was very professional and reached out via email and telephone to get ahold of me in order to complete all the steps necessary to get everything taken care of. If you wanna work with him, call Sales at IBX and ask for Ramiro!
This evening I spoke with Tyler at extension 1480255. He was very articulate and knowledgeable about the policy that I had questions about. He also had an energetic and positive attitude. Thanks for hiring folks like Tyler!
I spent an hour and 20 minutes with Federico Atristain discussing 2023 health care options. I appreciate his attention to detail and patience as I asked multiple questions during our time together. He understood my concerns and even confirmed whether my doctors would under the new plan. Thank you!
Bad, terrible, stupid company. very good at: taking money out of my paycheck. very bad at: the basic things that insurance are supposed to do, like cover me for my routine yearly physical. truly embarrassing. would rather make love to a …
After four exhausting calls with ibx and being pawned off to various departments, I finally found Tiffany Johnson. Very helpful and went the extra mile. Explained everything clearly and offered assistance in the future. Great experience. More should be like her.
I just had the best phone conversation with my Independence Blue Cross representative. She was incredibly wise, patient, and caring. I am happy I was her call today!
I worked with Chelsi Woody to set up my Independence Blue Cross account. She was very helpful in communicating with multiple people. She answered all of my questions and made sure I understood requirements.
Kerri Kurtz handled my Customer Service Call for Independence Blue Cross. She was thorough, considerate, answered all my questions, and presented me with relevant options. Furthermore, she was patient and understanding. I highly recommend …
Great experience with Ramiro Ruiz-Rosario. Quickly directed me to the most effective plan for my needs and was patient and kind in answering my many questions. Kudos to him and IBX’s values in treating customers!
If only I could give no star to post this. Indpendence Blue Cross customer service is the WORST! If I have a choice, I never want to call the customer service again. So many times in the past that I had to call customer service multiple …
I had the pleasure of working with Ramiro this morning. He took the time to thoroughly explain the cause for an issue I am experiencing in a courteous and professional manner. He also offered to assist with follow-ups if necessary. Great experience.
I was just on the phone with Shaneka Pitts for almost 40 minutes and I had to write a review to say how amazing she was! I have never experience such great customer service before. She was beyond helpful and happy to answer the thousands of …
Today, 10/21/22 Trisha Davis turned a very frustrating experience into a positive outcome. I had called my employer’s HR to see if there was a pre-existing clause with the coverage I was considering. He transferred me to another # and …
This is a review of my re-enrollment process and specifically of Ramiro Ruiz-Rosario. He was funny, charming, super-informative and ultra-helpful. He helped me check out cost-saving measures and then, when it turned out I would need to get …
I’ve recently enrolled in an Independence healthcare program and was delighted with the ease of completing this complicated process. The Pennie website did a great job of presenting the details for the various plans, and the Independence …
We both had employer health plan until May when I retired. I spoke to Ramiro Ruis-Rosario in March before retiring to know what we would need to do.This was our first attempt at picking our on health plan. After his support then, we went …
I think it’s time to call the bluff, off Independent Keystone. Doing well in business and business growth are copiously out of the benevolence of customers’ patronage and shouldn’t be taken for granted. Why do I have to sweat through my …
Elizabeth Scott was the agent who helped me re-apply for my medical, dental and vision policies. Elizabeth was very helpful, explained the process clearly, was very inclusive and informative with the policies I chose, was very patient with …
Kevin Beckton is an angel. When my daughter was recently diagnosed with breast cancer and had to quickly move to a different state so that I could help her with her care, switching insurance companies in an expedited way was incredibly …
I am in the processor assisting my adult child in his transition off of my insurance and onto his own plan. Ramiro Ruiz Rosario was the IBC representative who assisted me with this task. He was very thorough in his explanations of the …
Just got off the phone with Ramiro Ruiz. This young man is a FINE representative for Blue Cross! When our conversation initially began I was more than annoyed. He listened while I vented, told me his job was to help me and make our …
I called IBX to inquire about insurance while transitioning between jobs. Elizabeth Scott was wonderful and extremely helpful when narrowing down plan options that would work best for my situation. In years past, I did not have great …
ALEXIS HOWARD – she is one of the main reasons I stayed with Blue Cross. She has been a tremendous help in figuring out the best policy under my current circumstances and needs. She was also a gem when I crossed paths with her during the …
My baby has a milk allergy and I cant get the much needed formula for him because everything is tied up in the pre-authorizations department which “will only speak with providers”. Customer service actually recommended that I call my …
Terrible customer service. I called about a current issue and spent over 30 minutes on hold for an Accolade representative (third party company that fields customer service calls for Independence Blue Cross). The first time the …
This is a terrible, terrible provider because they do not process claims correctly–constantly in error regards deductible credits. They also do NOT include all the in-network providers on their site—which deceives consumers and …
Terrible… ask a simple question and cannot get simple answer ..I have asthma and one of the medications got removed from the formulary so I contacted both IBX and Future script’s neither can give me a simple answer what is covered or on my formulary and can not access online at either web site.
Go Oscar or Cigna over this awful company.
Awful rates. Awful policies. Even worse customer service.
Great health insurance company that is innovative in health care! They are very involved in the Philadelphia community, the member benefits and perks are great and their customer service is prompt and reliable. Highly recommend.
Blue cross cancelled my policy that was overcharging me and refused to cover my chemo treatment . Horrible greed over patient care and life .
tried to get a form for my taxes and it took 2 months. I called 4 times their response was just wait. Are you kidding me it shouldn’t take two months.
For months my girlfriend has been trying to straighten out a mistake by a data entry person at this company, today they decided to cancel her vision insurance, even though she has sent them copies of every payment made, and discussed the …
Where do I begin?
Do I start with how they took my money for my premium for 4 months then conveniently told me I was not covered and back tracked it to four months prior? …
Do not go anywhere near this company. The devil resides in that building and instructs all employees to do nothing but spin you around. You will never get a good resolution for anything when you deal with them.
Absolutely dreadful service!!!! I would not give it one star but I have to so that I can submit the review. My husband’s insurance was canceled due to their incompetence when it should not have been and now he has none. We have made …
Very difficult to deal with. Very very expensive. Trying to get my son set up with this company after signing him up on the Marketplace has been near to impossible. No ID cards, no welcome kit. Rude customer service agents. I will NEVER use this insurance for the rest of my family. So glad we are with Aetna.
Horrible company to work for. The workers in the HR department are rude and ignorant. I spoke to a woman named Dawn about my cobra benefits and she was very rude. She yelled at me a number of times and was not helpful at all. Her tone and manner was very unprofessional.
Patient and willing to go through many options. Appreciated the personal touch and the kind assistance.
Terrible company. I am with Cigna now. Originally went with blue cross through obama care. Still working out the medical bills from the birth of my child and have talked with numerous managers for the past 7 months since her birth. Every …
I paid my bill of over 600. It is clearly stated it was sent to the correct place on my credit card statement, but IBX is “unable to find my payment” they want me to send another 600 so i can get benefits from my insurance that I have …
AWFUL. Cashed all my checks for months and said I didn’t pay. I have called them countless times. The folks who answer the phone do try but their computer systems are the worst.
For the most part, I’ve always had insurance through IBC and never had a problem with them. As long as you educate yourself on your own benefits and can confirm network status for providers, you don’t really need to contact IBC – to me, IBC is very easy to use.
I’ve had good luck with the sales dept. – Regina Davis was very helpfull.
I have contacted their customer service over 5 times regarding the inaccuracies in my billing since Jan 2017 it is now April 17, 2017, and not only have I never received a call back, not even once, but my issue has never been addressed. I …
Girardo Escobar is extremely helpful. He treats the customer like a family member. Customer service like this is hard to find!
Currently, I’m 24 calls, 5 different entities, at least 3 lies, and 5 days in to trying to get my prescriptions filled. IBX is the absolute worst insurance I have EVER had. This ordeal is just 2 weeks after my coverage was reinstated after …
Mary Turk was outstanding in helping us get a new plan signed up and very knowledgeable and informative. Many thanks, Jen
absolutely awful – biggest mistake i made was signing with them. I received no written information about my coverage despite numerous requests, and had to depend on customer service – who gave me the wrong information – and fooled me …
Should not even get a one! I hope this company goes bankrupt! My husband paid into insurance for 23 years and when he needed it the most they denied him coverage for rehab. Even though the doctors and facility approved. When I tried to …
Regina Davis provided the utmost in customer service. She could not have been more helpful!!
This provider is a joke. First you can’t contact them on a weekend, I’ve had a couple of emergencies but there’s absolutely no way of getting in touch with them. Second the website NEVER works there’s always an error, so after you try to …
I have insurance with them and they have been unable to resolve a billing issue for many months. Do not apply for insurance with this company. They are terrible and incompetent.
Complete. Garbage. Since our office switched to this company from Aetna, I have had constant issues.
1) They regularly failed to provide EoBs in a timely fashion delaying my ability …
IBX put my premiums into the wrong billing account. They assured me they were going to fix the issue. Two months later they assured me again that they would fix the issue. Instead they retroactively canceled my wife’s plan. They then tell …
I currently can’t get my insulin prescription filled because my doctor upped my dosage. My pharmacist says to call my insurance provider. And it is past their office hours. Great idea to have no service available for an emergency. I’d give you 0 stars if I could.
If you want to be ripped off constantly and once a month waste an hour of your life then select independence blue cross. EVERY single month when I try to process my payment on the app it says error so then I have to waste my time calling …
I wish I could give you least rating
These guys just eat your money
Worst customer service ever …
Literally the worst customer care. My husband and I were on the phone forever with these people trying to figure out why we were told we missed the cut off line for enrollment and we were denied insurance because THEY received our money 13 …
Terrible, absolutely terrible. They are negligent at best and extortionists at worst. …
Awful! They sent me a bill for $330 for my annual GYN exam. They stated that my premiums were not paid on time. I sent them all of my bank statements. Meanwhile, they accomplished nothing at all. My bill went to collections. I even called …
Tamala Harper was very helpful when signing me up for insurance coverage.
If I could give zero stars, I would. 30+ year subscriber and baffled at the idiocy encountered in this company. Have been on a medication on and off over this entire 30 year period. My doctor increased the prescription by 30 pills/month and …
So much information is provided. Always something new to consider for my wellbeing. I get the answer/s I need for seamless health care.
Terrible company. First they won’t cover my medication and i have to pay my deductible before i can even pay a copay on the medicine. Then i switched from ppo to hmo an paid my first month premium. Now my account can’t be accessed …
Elizabeth Scott helped me with everything I needed. She was a fantastic agent to work with.
If you want your claims denied, then this is the insurance company for you. Independence Blue Cross is a perfect example of why we desperately need to change things with our health care system. Since our company started using them this …
I cant even describe the problems my family has had with this company. my 3 year old son has chip insurance with this company and I want to start looking into something else for him. The first problem we had was that a rep had told my …
This company is a JOKE! Always excuses and a run-around every time you get someone on the phone. After 11 months, I’m still trying to get a direct answer why my claim was rejected. This company would not make it one day in a free market.
February 1 and still waiting for my for my insurance card and correct bill. The representatives are nice enough, but can’t seem to resolve issues. “Computer glitches…” I am so sorry I had to take this insurance again under the …
They started to charge me before I even received my insurance card! It took 2 phone calls before I was able to get to the right place, and get them to charge me correctly. $150 a month is no laughing matter. …
Staff appears to be incompetent and inconsistent. Depending on who you speak with, they may or may not be able to answer simple questions. They have a difficult time understand simple concepts. Their staff really concerns me.
Un available customer service. App doesn’t work. Web Login doesn’t work. Who the hell is accolade? It say right on the prompt open till 8 pm eastern but then says at 6pm you’ve reached them put of normal business hours.. will never use ibx again..
I am a receptionist for a provider’s office. I was on hold for over 37 minutes waiting to get benefit information for one of our patients. I finally gave up. I have other things to do during my day besides waiting this long for a response. Very poor service!
Had a great experience with broker Elizabeth Scott. She was very helpful and to the point!
This is the worst customer service I have ever experiencedI I have been given the run around even time I try to contact them. Plus, most of the customer service representatives are so rude; as if they are doing me a favor just talking to me. PLEASE send them back to training!!!!
Rigid, inefficient, unresponsive. The representatives on the phone seem nice though. But the rules they say they have, are not applied evenly.
You people are a joke. I’m paying for my mom’s health insurance every month since March/April, and y’all are all of a sudden saying that my payments aren’t coming through on the ibxpress website? I contacted my credit union to make sure …
Spent hours on phone, disconnected twice, and given different answers about benefits depending upon who answered the phone. Multiple promises to call back to apprise of status but never did. Unprofessional and acceptable. Choose any other company if you can!
If it were possible to give a zero star, or better yet a negative star rating I would not hesitate.
Their web site is woefully inadequate and out of date. After an inordinate …
The worst company and customer service I have ever dealt with. I have paid timely for two years and they have stated I am behind $10,000. I have gone to my bank and had ordered print outs of all transactions with IBX. IT SHOWS I HAVE NOT …
This is my first time writing a review. Just because I had extremely terrible customer service experience with IBX. They send me wrong bill for five month, they keep charging me twice every month. No matter how i tried to request them to …
I enjoyed working with Ramiro Ruiz-Rosario, despite all the red tape that he and I had to endure!
This insurance company is by far the worst company I have ever had insurance through. It has taken 8 months to receive compensation for medicine that I paid for out of pocket. Additionally, I cancelled my insurance but was still charged the …
My daughter is currently on CHIP and let me tell you thee worst customer service!!! I have to give it one star because well, we have to. She is on CHIP because its what we can currently afford because believe me I’d be somewhere else. I do …
RUN, DON’T WALK FROM THIS HORRIBLE INSURANCE COMPANY!!!!! Independence Blue Cross is EXTREMELY crooked. They hide behind every possible loophole in order to defraud you. They make you jump through hoops and waste many hours of valuable time …
Worst customer service. Yelled at me in the phone. Refused to give me information. Refused to cancel my policy. Refused to refund monthly premiums they imposed after my policy had been cancelled. …
This is the worst insurance company I have ever dealt with. I have very few claims (<$1000) during a normal year and about half of them consistently get denied. My wife has Aetna and it is a completely different experience, and she has tens …
Customer service provides everything except customer service. They dont listen. They give stock answers as if they didn’t even hear your question. They say that they will call you back and never do.
Their customer service is a joke.
The worst insurance company!!! If they weren’t the only individual health insurance available on the marketplace I wouldn’t have selected them. On the phone today for almost 2 hours trying to rectify an issue that could’ve been fixed by the …
Absolutely terrible, and a waste of time. I’ve spent countless hours on hold and talking to customer service reps with no prevail. I’ve just recently enrolled and have paid my premium not once but twice. Everytime I login to my portal it …
I was placed on hold for 46 minutes just for the representative to tell me he couldn’t help me. After that, I was transferred twice to a department that had nothing to do with my issue.
I placed an end date on my automated payment and Independence said that it takes one to two cycles to accept that change. However that is not what the agent told me at the tine. So they pulled my money from my bank account and is now telling me it’s going to take up to 90 days to get MY MONEY BACK.
Their website is so old it’s not been updated. I needed to contact “customer service” who was open until 5:00 p.m. according to the website. After going through a million prompts I got told they are closed and to call back during …
Worst company to deal with. It took me countless hours of calling their crappy customer service line to have them issue me my 1095 form for tax purposes. Absolute waste of time.
information used was recycled from old policy and caused a delay in health care treatment. The company will not accept responsibility for their errors. trying to pass the buck on to another company who could not have used the information as it was NEVER provided to them… We need a better system.
I have been dealing with problems on my account since march! I have been paying for my insurance and from no fault of my own, it is their billing mess up with putting my money in the wrong account ( during my 4th phone call I had 3!) and a …
I had a lot of confusion about my new health insurance plan because I’m really young and it’s my first plan by myself. but tema from billing got on the phone with me and explained everything so well and helped me. She’s an angel and …
I dealt with Tamela Harper. I cannot express enough how professional caring and knowledgeable Tamela was. Thanks Tamela for a great experience.
IBX is clearly unprepared to handle the “extremely high call volume”. I have called multiple times, multiple costly minutes on hold each time (several over 20 minutes on hold) over two days, and then got the wrong department once only to be …
The Good: IBX is accepted very widely. Benefits are pretty good, competitively priced (considering the insane cost of health insurance in general). I’ve worked with other Blue Cross affiliates professionally, and have suggested them …
i was very,very please with Regina Davis.she was patient,and helpful to me.we got cut of phone,she call me right back. Thank so much Regina!!!!
I have a first hand experience now with Blue Cross of why insurance companies have such a bad reputation. …
Absolutely terrible. I have been told 3 times by them that they will send my insurance card within 5-7 business days. I had insurance since March and STILL did not receive my insurance card. It is almost May. Total disgrace to insurance …
Horrible insurance. Absolute joke. When they tell you you have coverage at the doctor, the part they pay is likely to be far far less than what you pay them on a weekly basis. They cover next to nothing and your actually much better finding …
Worst worst and the worst insurance ever! I constantly called them just to get a letter of coverage and what they said was request is pushed. Everytime I called, I heard the same. After about 1 month, they said that the Apt number is not …
Horrible company. Unfortunately in Philadelphia is really the only insurance available. …
Aftet seeing these reviews here, I felt like I should give my opinon. Independence is a good insurance company. I’ve been a customer for years and have never found a doctor who didn’t accept this insurance. This company has never given me …
Worst insurance I have ever had. Constantly rejecting claims for medications previously authorized. Changing their Prior Auth drug list to cut out drugs that they find too expensive to pay for but our life saving to their customers. Uneducated customer service reps. Horrible all around
I can’t even log into IBX since it is down today. Phone time wait is impossible. They have not even responded to written letters. My employer offers this health insurance and it is expensive and very poor. I hope everyone reads these reviews. They can’t all be wrong!!
Kelly Beauchane was such a pleasure to talk to! She answered all of my questions and helped me so much!
This is the worst insurance I’ve ever had in life. Maybe I should change my job? My deductible is $6,000? I have to pay that up front before this insurance company will pay for surgery? I had to cancel! What’s the point of me having money taken out of my check everytime I get paid?
They sent me two invoices for the new year. I paid on time, they refused my electronic payment. They denied this even though I had documentation. I called to fix the situation as soon as I knew. They told me everything was okay with my …
Great experience today working with you, Tiffany Johnson! It was a pleasure. Thanks again for your expert assistance.
The worst customer service in the whole galaxy. Called countless times and deny me access to a supervisor or anyone who has a brain. Pretty sure they disconnect calls on purpose. Canceled my insurance after I paid the first months premium …
great guy, listened before he spoke, that’s rare these days
Contacted IBX for coverage options Ms Tara B. was my customer agent She was courteous and listened to my concerns She acknowledged all questions and gave details in each coverage Then she helped me through the Pennie program and there I …
I updated my application with Health Ins. Marketplace around the second week in December. I was told I would receive an invoice from BC/BS. Since I did not receive an invoice by Friday, December 28, 2018, I called the number on my card. …
Nothing like calling customer service to confirm cost of a service, then being told that that information was incorrect when you get a bill for literally more than twice what you expected. Glad I pay for insurance that has literally supported no medical expenses.
Worst customer service I’ve ever experienced. The representatives do no know what they’re doing. They waste time by placing you on hold and then hanging up in the middle of hold. If you don’t want to waste time, don’t pick this company for your healthcare coverage!
Horrible system and horrible customer service. Paid my premium weeks ago and the system still reflects that I haven’t paid them. Can’t get anyone on the phone and when you do they can’t give you any answers. Considering the fact that rates …
Worst customer service! Got a notice today saying my policy wasn’t renewed. Got all kinds of different reasons, some saying you still have an active policy and some saying that maybe the payment didnt go through. Been transferred to 30 people literally with all of them sounding like they just woke up. I’ve had enough.
Had a fantastic experience with Ramiro! Helpful and professional!
Ramiro was incredibly helpful and efficient. It was a pleasure dealing with him. …
Larry was extremely helpful in helping me sort out my health insurance.
Cannot believe how horrible the service is. Have been given the run around for several hours over claims that were paid in 2015. Company has recently retracted the payments, 18 months after the fact, and won’t tell me why. Absolutely no help to be had from their, so called, customer service department.
Elizabeth Scott was a rockstar!! She really really helped out and corrected the error. She had patience and made sure it was all rectified.
My new agent Briandi Phillips was brilliant in helping me navigate my insurance situation. Thank you, Briandi Phillips!
Why is your app so horrible? It is not user friendly and rarely works half the time. All I’m trying to do is find a new doctor because I’m new with this insurance and it’s so hard to tell if a location is in-network or not. The desktop …
Had the pleasure of speaking with Elizabeth Scott today, she was efficient in providing information and answering my questions. Displayed a high level of professionalism and overall, exceptional customer service.
So I call about 5 months ago to make sure I was covered for a specialist. Keep in mind this will be a 5-6 year process to fix my issue. I was told that I will be covered with a 30% to 70% split, them covering 70 and I will be responsible …
having insurance is so you DONT have to pay full costs of things like surgery… my gallbladder was taken out bc if it wasn’t it was going to burst. Apparently that’s “elective”… unbelievable. I will be changing asap
Spoke with agent Elizabeth Scott today to purchase a new health insurance plan. She was very helpful and gave me all the info I needed quickly and efficiently.
Thank you soo much for helping me navigate through the health insurance process Decoven Jones! You made the process easy and painless. It was reassuring having someone on my side and I cannot thank you enough. Here’s to a new and better 2021! – Lisa
My son does not eat or drink or talk for a day. We get really scared around 10 PM when he started crying, the only place we could go to was the ER. Total bill from the ER : 600$. Coverage? 0$. Why? Not life threatening. …
Horrible, horrible insurance. I had United with my old company and things were actually covered. Now, I get billed hundreds of dollars for everything under IBX with my new company. EVERYTHING. I’m currently having a standard, low-risk …
I had the pleasure of speaking with Elizabeth Scott. She was wonderful, she was very insightful and helpful. She helped me choose a health and dental plan.
I have called them about 5 times now and each time they say my claim is actually in-network then I get a call back the next day saying it is “not” in network. Then I call again and the process is repeated. I had the agent confirm each time that it is in network over the phone then get a call that it is not. Absolutely ridiculous!
i would like to give praise to one of your customer service reps her name is Fatima Williamsi called the other day to set up my vision plan wich i thought was going to be a nightmare but ms williams explained very cafrefully ahe proand …
Mark Hale is an amazing agent .He helped us navigate our issue with care and efficiency. He is a top notch professional.
Spouse enrolled via Pennie early December, paid premium for January 2021 with documented receipt, IBX has yet to confirm payment/enrollment with Pennie and status in Pennie is pending still with “Pay Now” button showing. Account in IBX …
I do not know why they have to use Future Scripts for Rx service!!! They will not pay for basic prescriptions without prior authorization. I have been trying for a month to no avail. There is noway a doctor should have to call three …
Great customer service from Ramiro. 5 stars for him.
As a fan of single payer healthcare, can’t really endorse IBX.
I have had a broken leg for almost 2 years
I have called and called blue cross for help with depression and services as well to help my leg during this process and no one wants or cares to help me …
I called Independence Blue Cross – PA today and spoke with Ms. Elizabeth Scott. She was outstanding! She was patient, answered all my questions and consistently demonstrated the highest level of professionalism. Thank you IBX and Ms. Scott!
Absolutely horrible insurance plan that doesn’t really care for humans. They are over priced and unorganized. They are also always making mistakes. They also expect me to take my immunocompromised one year old to multiple medical …
Update – the fact that they are quick to respond to Google comments, but are unable to provide a way for me to search for and select a primary care physician is infuriating. I’m worried that I am going to have issues with these guys all …
Representative Sharrone Smith handled a detailed service request over the phone. Courteous, professional and kept me informed every step of the way. Excellent service!
My agent Kevin Beckton went above and beyond the call of duty with me spending hours on the phone navigating the red tape of getting me set up with coverage. He is an asset to Independence Blue Cross, I would highly recommend him.
Alescia Williams was fantastic to work with. She was patient, pleasant, easy to talk with and went the extra mile to ensure that the complicated process (due to summer job unavailability) to get my daughter signed up went smoothly. Thank you Alescia!
This company does not approve any services requested by your medical doctor. You are bound to stay sick and untreated if you have insurance through this company. They act as your doctor, although they are your insurance company. They …
The young lady help me with all my concerns, She was very polite and willing to go the extra mile to help me, And put me in the right direction, She was patient and kind,I believe she deserves a million dollar a hour for what she bring to Customer independence blue cross
My provider spent over two hours on hold to verify insurance, when someone picked up their voice was unintelligible and the line was dropped. Now my provider cannot work with me because he cannot verify insurance and does not have another two hours to sit on hold. Inexcusable.
Quoted me a premium then changed the premium in the middle of 2020. Did not notify me by website or mail. They terminated my policy without notification. Worst company ever. Never had a problem with BC/BS for 25 years until joining Independence Blue Cross. Unprofessional and dangerous.
Worked with Justin Carlough to get my insurance. He was very helpful and took time to answer all my questions. He provided my options and explained everything very well. Not a lot of good reviews on this but I would recommend asking for Justin to help with your insurance needs.
I am extremely grateful to Delsy Aroca for helping me in choosing a perfect IBC plan for my family. She is really knowledgeable and a perfect agent that I have ever come across.
Regina Davis is fantastic! Patient, professional and efficient. She setup and answered all our questions with ease! Would recommend them absolutely!
They Canceled my insurance during covid and I am a health care worker quarantining away from my family. Spend over 10 hours on the phone called over 10 times spoke with multiple people who said that they should not have cancelled my …
I had the pleasure of speaking with a representative in the sales department by the name of Kevin Beckton..Kevin helped to orchestrate a battle I was having in another department inquiring about a payment that was submitted on my Pnc …
Today I was on the phone for 50 minutes mostly on hold trying to check whether a dermatologist we have been referred to for my son is ‘in network’. I called because the website section to check that information doesn’t work (which the …
Today Zachary Dexter helped me navigate a web and maze of complicated red tape pertaining to health plans through Pennie and privately through IBX. He was a consummate professional … dedicated, patient, kind, friendly and courteous…. plus he knew a wealth of information and had personal knowledge as well.
Horrible company. They canceled our coverage WITH NO WARNING. My wife is having a medical emergency, and no one was available to help us. Blue cross doesn’t care about you, and they don’t have to. Your business is like a grain of sand in …
IBX is a scam. I got the no deductible HMO plan, and it’s impossible to get care through the preferred providers, which makes it effectively a $6500 deductible. An x-ray also had a $150 co-pay, which is approximately what would be the full price without insurance. Special place in hell for their execs!
One of the most of most & still most unprofessional and irresponsible insurance company I have ever seen. I belongs to a provider office and me and my colleague are trying for 2-3 days for 2 different patient to get information and its …
Absolutely terrible customer service. They outsource their enrollment so their customer service cannot support enrollment changes, questions or cancellations. You can expect to be on hold for hours if you ever need any sort of change to …
As a Benefits Administration Manager, I truly understand the importance of follow up and being responsive. My experience with this company is by far the absolutely worst that I have had as it relates to customer servicve and timely follow …
To reach the customer service rep takes around 2 hours or more. I’ve been trying to cancel my policy. There are transferring me over to all kind of people. I called them 3 times and today fourth time I think. All the reps say that …
I called independence blue cross today a bit annoyed with the attitude to match, sorry. I got a representative by the name of Adonis Richardson. He was very polite, introduced himself asked me why i was calling trying to gather as much …
IBX is the worst insurance provider I’ve ever had. They even outsource their customer support to a third party without telling you. Someday, I hope we will have a healthcare system that actually puts patients first. Independence Blue Cross …
Tiffany Johnson was my agent and did a wonderful job of walking me through health plans for my two sons. She made a stressful decision much easier for me!
Independence Blue Cross Refuses to reimburse for at home covid tests! I am a family of 2, and purchased 4 at home Covid tests after Biden authorized insurance reimbursement in Jan 2022. …
I called to find a plan to replace one that i was going to lose from leaving an employer. I had no idea what i was doing and was so intimidated by the whole process. I hit the jackpot with Tanesha Lawrence, who was the absolute most helpful …
Trisha Davis was very helpful on the phone. It was easy to signup.
In August, I went to get an annual pap. IBC denied the claim for the lab portion of it and claimed it wasn’t medically necessary. Now I am financially responsible for a preventative procedure. I’ve been working with an insurance advocate, …
I had a great experience with agent Regina Davis. We talked for nearly an hour and she answered all of my questions, walked me through the different plans they offered and what best suited me and was overall patient and professional.
I was having problems with the federal health care market place and then the switch over to the state market place. I did not want to use the market place which when I called to cancel the credit they cancelled my entire policy. I called …
I dealt with two agents one in the purchasing and one was just helping me out to navigate certain issues.Adonis Richardson Made this experience much better than I ever thought it would be. It was awesome the work he put in to find me the …
So my family recently switched insurance plans since my husband switched jobs, however when his previous employer requested to cancel his previous policy they canceled our current plan. Myself and my daughter both have an appointment …
Ms. Angela Ford treated me like a family member and worked tirelessly to get me the best coverage I needed. Truly a people person who sets the Gold Standard for customer service!
Elizabeth Scott is the perfect agent for all your insurance needs. She was very patient and answered all my questions. We spoke for 2+ hours.
I had the pleasure of speaking with Ramiro Ruiz-Rosario today. He was very professional and efficient. He helped me to find what I needed very quickly and answered all my questions thoroughly. Thank you!
I’m a billing specialist and it is a nightmare trying to get our patients’ claims paid. Months and months of phone calls and no payment. Denials for bogus reasons like provider not eligible when in fact they are fully licensed and credentialed and participating with Blue Cross/Blue Shield.
Kelly was AWESOME she help me to get a great plan and find the best deals for me and my family. I loved talking to her and helping me she was the absolute best.
I have been on the phone once a week for the past two months to settle a claim (a claim that was Blue Cross’s own fault, not that of my own). Every time they tell me they need “7 to 10 days”. It has now been almost 2 months, I have talked …
Had an issue with my enrollment and plan. Elizabeth Scott was able to help me get everything resolved. She was very professional , patient and very accomdamating to our needs. Can’t vouch for the ridiculous required insurance pricing , however the support and knowledge provided by Elizabeth was top notch.
All insurance is a scam. I have not been to the doctor once in the last decade where I didn’t need to spend countless hours making numerous phone calls because I was billed for something I should not have been billed for. It’s not enough …
Representative Tamela Harper helped me select a new health plan within the Independence system. …
IBX refuses to cover the lab portion of my annual pap smear that was performed back in August of 2021. The testing was sent to LabCorp.They are claiming that I received additional testing, when the code indicates otherwise. The ordering …
Tasha was very helpful sales representative. They checked all my doctors and got me the best plan for my budget.
I just had the best experience with agent, Nichelle Smallwood. She was very patient and answered all my questions and concerns. She has such a calming, reassuring and confident demeanor. Thank you again, Nichelle. Also, special shout out to Stephanie with Future Scripts.
Monica Reyes at Independence BCBS was very informative and friendly. I really liked working with her.
Kevin Beckton was my Agent. He was very understanding of my situation, and helpful. He knew the right health insurance plan that was for me. The most important part was his knowledge of the American Rescue Plan. …
I spoke to numerous people at BCBS and the one that stood-out was Larry Curry. He was personable and competent . Larry had me all squared away with coverage in 15 mins. IBX is lucky to have LC
The rep I spoke with Ramiro Ruiz Rosario was very friendly and knowledgeable. He knew what he was talking about, highly recommend.
Elizabeth Scott was my agent today after aging out of my previous health insurance plan. She was extremely courteous, informative, and clearly understood the right plans for someone in my stage of life. I appreciate her professionalism and she even took the time to call me back when I had to end the call mid way through.
The other week Kevin Beckton helped me navigate getting coverage for me and my young son under the circumstances that I needed coverage very quickly. He took over an hour helping me through everything and was patient and thoughtful the entire time. Thanks so much!!!
Awful insurance coverage. You pay monthly for a service that will leave you high and dry when it comes time to use. Wouldn’t recommend this company to anyone. Don’t get hurt, because financially it’s going to hurt you more especially when they deny your care and any follow ups with your surgeon.
The agents I spoke to regarding my billing issue were just wonderful – very patient, pleasant, and helpful. The wait time whenever I got put on hold (which was at least half a dozen times) was substantially less wonderful, and so I have to …
Ramiro Ruiz-Rosario was very helpful and professional in providing me with information about various plans and making the enrollment process easy. Thanks, Ramiro!
Tasha Bradshaw was a great help with assisting me with coverage. She followed up with me through email to make sure everything was all set. Such a great help!!
Quanisha is easily one of the most helpful people I’ve ever interacted with at IBX. Got everything I needed done in a timely manner and took the time to explain every single step so I was “in the know” about my plan. If you get to speak …
I just switched my insurance from Aetna Medicare Advantage plan PPO to Keystone 65 Basic HMO with no referrals needed. This was the best choice I made, no co pays for my family Dr, and specialists like Cardiology or Neurology my co pay is …
Every year I sit at the local office and speak with a representative. I’ve always found that process the most rewarding and easy. This year was a bit different with COVID. I reluctantly had to call and update my coverage over the phone, …
I had to go to the emergency room and they are charging me the full amount instead of 10% that I should only pay and when you call you get a bogus explanation from someone from India.
Independence is a complete disgrace for what they have put my family through. Somehow they opened multiple policies under my husband and my names which all kept cancelling each other out. Then they would terminate our policy for nonpayment …
I can’t thank Angela Ford enough for all of her help. She is very knowledgeable and helped me navigate a confusing and complicated process. I had spoken with representatives at another organization to no avail. Luckily, I found Angela …
Ms Tara is an Angel! Pennie had me enrolled in 2 plans costing 1275 bucks! then wanted to cancel them for lack of payments, which i pay small amount due to disability payment. Thank God Tara Bates is on the job to correct this debacle of a plan and get my providers paid. Thank you Tara!
Elizabeth Scott did an exceptional job helping me navigate our various health insurance options.
I had a catastrophe last week trying to print my disabled son’s 1095-A to do our taxes. The form had my husband’s name as recipient, who is my son’s stepfather, and my husband’s social security number as the recipient. I went into PENNIE …
Salesperson Tara Bates was very helpful with my predicament. Lost insurance due to a Pennie screw up. She helped me and laid out all of my options and got me insured again. God bless you Tara Bates, you’re currently my hero!
Had a great experience today signing up for health, dental and vision coverage for my wife. Thank you so much, Elizabeth Scott, for your patience and professionalism! You are a great asset to IBX.
Dealing with Tabitha Strang was a really great experience! I know I wanted BCBS Health Insurance, but she helped me to go thru the Pennie application and get everything at a great discount. She pretty much did everything ! I told her what …
I can’t thank Tiffany Johnson enough for her assistance. She delivered an awesome service to me, She was so knowledgeable, and kind. She took her time to patiently explained everything to me, making sure I had a good understanding of the policy. Thank you Tiffany, I am really grateful.
Kelly Beauchane assisted me in choosing the perfect plan for my needs she went out of her way to supply me with any information I needed and was delightful to speak with and just made the entire process quick and easy. She was an absolute pleasure to work with. IBX is lucky to have such a lovely, helpful representative.
I have never dealt with a worse customer experience in my life. If I could go back in time I would never have signed up for this insurance. They have taken my money but refuse to give me my benefits. I can’t even get my urgent prescriptions …
My husband Tom and I had a very informative conversation with Kelly Beauchane today. She was very professional and easy to talk to as she answered the numerous questions we had and helped guide us to choose the right health insurance plan for our needs.
I was in need of health insurance since I have been working full time recently and was leaving welfare. My employer insurance was a major issue and I needed to get things in place moving forward. Charlesia was outstanding in being detailed …
I would like to thank my agent Tiffany Johnson. She did a such great services. She helped me with all complicated forms and paperwork. Yet, she is very responsible to follow-up and update.
Ramiro Ruiz-Rosario was the best customer service person I’ve ever dealt with for ANY company. it was a pleasure dealing with him and he handled all my needs with professionalism and great personality
The phone assistance I received was stellar. Kevin Beckton provided effective, reassuring, calm, thorough, sincere, and compassionate customer service.
My low review of Independence Blue Cross is in no way associated with the …
We were very impressed with the care and diligence that the Independence Blue Cross agents put into helping our family get the insurance coverage we needed! We had some unique circumstances that required extra time and involvement from …
Ramiro Ruiz-Rosario really helped me choose the right program for me and he was patient and honest. So I reccomend Ramiro for anyone that needs an Agent.
Monica was amazing! She was incredibly helpful. She went over all of the options available and spent as much time with me as I needed.
I work for a provider, this carrier is the worst. They denied claims stating member needs to update proof of residency. The member called in to update this “so called proof of residency,” and was told they are not showing anything needs to be updated. We have outstanding claims since last year with no resolutions. WORST CARRIER
Rawan Aydin is excellent, she has helped us multiple times to find good healthcares fitting our needs. Thank you so much!
Had a virtual appointment with a neurologist in February 2022 as that was the only choice given to us. IBX refused to cover it. They responded over and over to the billing office and to us that specialist virtual appointments are not …
I needed to acquire health insurance. The information that was presented to me on an ACA website, and the information that was told to me by an independent insurance agent, caused me to believe that IBX’s plan would not work for my needs. …
Dealing with health insurance policy changes can always be a hassle but Quanisha Walker made it such an easy process for both me and my dad in transitioning me from my parents’ policy to my own. She was so helpful in explaining what I had …
I’ve had the pleasure of working with Steven Gastelbondo from beginning to end on my health insurance hunt. His name flows like water, much like our effortless conversations that always leave me laughing and grateful. He’s been like a …
I had a wonderful experience with Independent Blue Cross. Special shout out to Kelly Beauchane for taking as much time as I needed to ensure all my questions were answered and that I fully understood all of the information before …
Kevin Beckton was so helpful to me today as I re-enrolled for my insurance policy. He was patient, helpful, polite, and very competent in his job. I appreciate his assistance and kindness.
My insurance agent Ms. Trisha Davis, with all lot of confusions which I had, she has supported me to rectify it with fresh documentation, without any hesitations taking hours and helped me to choose the plan at my affordable rates. Wish her the best…
We had a wonderful experience with Ms. Q. Walker. She was patient and kind and explained everything to us. She understood our situation and handled everything for us in a very professional manner. I would highly recommend her to help anyone who needs medical insurance!!
In shopping for insurance for myself and my family, I decided to call IBX. I’m so glad that I did! My agent (Larry Curry) was absolutely fantastic!! I was new to the whole process and he spent THREE hours on the phone with me–explaining …
I spoke with Elisabeth Scott and she was handsome. She went above and beyond to provide me with the best coverage while proposing other opportunities susceptible to make the cost of my coverage less of a burden. Absolutely the best agent I ever spoke to. Thanks again Elisabeth.
Marie Rose Kengmo
This is a few months late but I’m leaving this review to commend Tara Bates for the extensive help she provided in finding me the best coverage for my situation, this past January. It was probably the best customer service experience I’ve …
Thank you so much Agent Kevin for helping me select an individual health plan within my budget and providing excellent information! I love Blue Cross and you are an amazing agent…Blue Cross should be honored to have an employee like you! You made my day a true angel very knowledgeable and professional Kuttos to you:)
I was looking to find a health plan for my son who has a chronic condition and expensive medications. The first time I called I got someone who did not know what she was doing. Luckily, I called again at a later date and got Tara Bates, who …
I had the most amazing experience with Independent Blue Cross today. Fatima Williams delivered superb services. She was so patient and kind. she explained everything to me and made sure I did every thing needed for may family to have …
Shout out to agent Nicole Davis for her thorough, patient, and excellent customer service, even the day before for Thanksgiving when a lesser agent might be a bit checked out. Thank you, Nicole!
Brinita Hines was very helpful educating me about health plans and the navigating the website. She was very kind and very patient. Thank you Brinita!
Ramiro Ruiz-Rosario was amazingly helpful and responsive to my questions about Independence Blue Cross insurance. If you need help, ask for him!
Nicole Davis is the best professional human I have ever had the pleasure of speaking with! Please give this hard-working angel a big fat raise!!!! That is all. Five stars!!!!!!!!!!!
I want to take a moment to thank Chelsi Woody. I called for guidance with my IBX account, and Chelsi was incredibly helpful. She gave me the information I needed, and she resolved my issue. Thank you to Chelsi.
Right now I called to ask about a situation related to billing, the representative put me in hold and after 20 minutes I am still listening the music, these people is the worst of the worst and I feel that nobody is doing anything to solve …
Really disappointed that IBX continues to be unaffordable for everyday Philadelphia residents. An ER visit under my plan went from costing $600 in 2022 to $900 in 2023. IBX needs to seriously decrease costs for emergencies. Yes, there is …
Yordy Cobas is genuinely a great sales representative who helps customers with a sincere heart! I called today to enroll in my plan for the next year, and Yordy was very helpful the whole time. I feel Yordy’s passion, patience, and …
Had a great experience today when calling Independence Blue Cross – the agent, Ramiro Ruiz-Rosario, was extremely helpful, very, very nice and friendly. He gave me a lot of information and helped me with my issues.
Terrible insurance company and very expensive. During an emergency, be sure EVERYTHING is in network, from your doctors to your bloodwork or your going to be billed. Many physicians dont even take this insurance. I’m so sorry I lost my …
Rawan has been so constant in communicating with me as she has been guiding & helping myself and my husband since October to mid-November on just the right health plan /dental plan that fits our needs. She has been so patient and kind over …
Ramiro Ruiz-Rosario helped advocate for my request so that it could be resolved in a timely manner. He was very professional and reached out via email and telephone to get ahold of me in order to complete all the steps necessary to get everything taken care of. If you wanna work with him, call Sales at IBX and ask for Ramiro!
This evening I spoke with Tyler at extension 1480255. He was very articulate and knowledgeable about the policy that I had questions about. He also had an energetic and positive attitude. Thanks for hiring folks like Tyler!
I spent an hour and 20 minutes with Federico Atristain discussing 2023 health care options. I appreciate his attention to detail and patience as I asked multiple questions during our time together. He understood my concerns and even confirmed whether my doctors would under the new plan. Thank you!
Bad, terrible, stupid company. very good at: taking money out of my paycheck. very bad at: the basic things that insurance are supposed to do, like cover me for my routine yearly physical. truly embarrassing. would rather make love to a …
After four exhausting calls with ibx and being pawned off to various departments, I finally found Tiffany Johnson. Very helpful and went the extra mile. Explained everything clearly and offered assistance in the future. Great experience. More should be like her.
I just had the best phone conversation with my Independence Blue Cross representative. She was incredibly wise, patient, and caring. I am happy I was her call today!
I worked with Chelsi Woody to set up my Independence Blue Cross account. She was very helpful in communicating with multiple people. She answered all of my questions and made sure I understood requirements.
Kerri Kurtz handled my Customer Service Call for Independence Blue Cross. She was thorough, considerate, answered all my questions, and presented me with relevant options. Furthermore, she was patient and understanding. I highly recommend …
Great experience with Ramiro Ruiz-Rosario. Quickly directed me to the most effective plan for my needs and was patient and kind in answering my many questions. Kudos to him and IBX’s values in treating customers!
If only I could give no star to post this. Indpendence Blue Cross customer service is the WORST! If I have a choice, I never want to call the customer service again. So many times in the past that I had to call customer service multiple …
I had the pleasure of working with Ramiro this morning. He took the time to thoroughly explain the cause for an issue I am experiencing in a courteous and professional manner. He also offered to assist with follow-ups if necessary. Great experience.
I was just on the phone with Shaneka Pitts for almost 40 minutes and I had to write a review to say how amazing she was! I have never experience such great customer service before. She was beyond helpful and happy to answer the thousands of …
Today, 10/21/22 Trisha Davis turned a very frustrating experience into a positive outcome. I had called my employer’s HR to see if there was a pre-existing clause with the coverage I was considering. He transferred me to another # and …
This morning I had the pleasure of speaking with
Ruiz-Rosario, Ramiro (CW) regarding my concerns with my current BC coverage. …
This is a review of my re-enrollment process and specifically of Ramiro Ruiz-Rosario. He was funny, charming, super-informative and ultra-helpful. He helped me check out cost-saving measures and then, when it turned out I would need to get …
I’ve recently enrolled in an Independence healthcare program and was delighted with the ease of completing this complicated process. The Pennie website did a great job of presenting the details for the various plans, and the Independence …
We both had employer health plan until May when I retired. I spoke to Ramiro Ruis-Rosario in March before retiring to know what we would need to do.This was our first attempt at picking our on health plan. After his support then, we went …
I think it’s time to call the bluff, off Independent Keystone. Doing well in business and business growth are copiously out of the benevolence of customers’ patronage and shouldn’t be taken for granted. Why do I have to sweat through my …
Elizabeth Scott was the agent who helped me re-apply for my medical, dental and vision policies. Elizabeth was very helpful, explained the process clearly, was very inclusive and informative with the policies I chose, was very patient with …
Kevin Beckton is an angel. When my daughter was recently diagnosed with breast cancer and had to quickly move to a different state so that I could help her with her care, switching insurance companies in an expedited way was incredibly …
I am in the processor assisting my adult child in his transition off of my insurance and onto his own plan. Ramiro Ruiz Rosario was the IBC representative who assisted me with this task. He was very thorough in his explanations of the …
Just got off the phone with Ramiro Ruiz. This young man is a FINE representative for Blue Cross! When our conversation initially began I was more than annoyed. He listened while I vented, told me his job was to help me and make our …
I called IBX to inquire about insurance while transitioning between jobs. Elizabeth Scott was wonderful and extremely helpful when narrowing down plan options that would work best for my situation. In years past, I did not have great …
ALEXIS HOWARD – she is one of the main reasons I stayed with Blue Cross. She has been a tremendous help in figuring out the best policy under my current circumstances and needs. She was also a gem when I crossed paths with her during the …