The Kissimmee Utility Authority owns, operates and manages the municipal electric system established by the city of Kissimmee, Fla., in 1901.
| Thursday | 7AM to 6PM |
| Friday | 7AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 6PM |
| Tuesday | 7AM to 6PM |
| Wednesday | 7AM to 6PM |
1701 W Carroll St, Kissimmee, FL 34741
(Translated by Google) I feel very pleased and satisfied with the attention provided on behalf of KUA by Yarissa today I made the request for a commercial electrical service and she was quite competent, at all times she provided us with a …
I would just like to share my AMAZING experience with Diorvett Smith today when opening my new account with Kua , I was transferred to Diorvett from one of her co workers that just would not open her ears to just listen to me that I started …
Very expensive, customer service is abusive and pushy, no off-peak billing. The customer service experience alone is reason enough to pick a different provider if you can. …
Miscellaneous fees
Overpaid morons
Excellent place
The worst company
Amazing service!!!
Great service
Fast costumer service
Quick customer service
Great literally in and out
Best,,,thanks all
Piss poor service for elderly
Good
Nothing positive to say at all
very good, thanks for help me
No goodd
Very Polite People…
Excellent customer service
Poor customer service. And lack of care.
No line great customer service
YALL WERE SUPPOSE TO TURN ON MY ELECTRICITY 3 HOURS AGO
Dealt with some FOOL named Nilda, what a HOT mess!!!
Very easy, no crowd
They have worse customer service even in person
Fast and friendly personal
Simply the worst costumer service. Very poor skills
Worst service ever wish KUA was still over all services !!!
Worse reconection service ever rushing people when you are paying for service.
Excellent job after Irma Hurricane! You guys rock!!
Been with them 11years no problems at all
THEY ARE NOT HELPFUL AT ALL, THEY’RE JUST like “PAY THE BILL AND KEEP WALKING”. BAD BAD COMPANY.
Horrible customer service. Attitudes after attitude…
They also take there time in fixing a problem, unacceptable !!!
Customer service is horrible
They have no respect for their customers
THIS COMPANY IS SO SELFISH!! THEY ARE SO RUDE AND DONT HAVE A SINGLE CARE FOR HUMANITY!!
Really???? You said to go to the website for payment arrangements and when I go there you only have a phone number.
i always have problems with them customer service sucks
Why is there a charge to pay online?🤬 Come on. How greedy can a company be? …
Worse customer service is a shame that you can not use another utility service
worst company i have ever seen i have short circlet at my shop and they said to call local electrician i think this company should now closed
Fast response to reestablish the service after Hurricane Irma. Well done!!!
They are so unprofessional! They say one thing and then act like it never happened!! Get your stuff together!!
I don’t have nun to say but they have horrible customer service
KUA is your only choice – do you really care what this review says or do you just want confirmation that it really is as bad as you think it is?
Terrible. I’ve had no power in my community twice in a month already. I literally wish this place didn’t exist.
Thank you for listening to me the lights just blowing up in my community so I made the call in y’all listening to me thank you I hope y’all come to fixed it tomorrow order day
customer service: horrible, poor management, zero resolution on customers needs. Abusers, thieves, incompetents and extremely expensive .
I do not care about the reviews of others, I always received the greatest svcs from all personnel, I had a problem and finally I found the answer, keep it up you can never please everyone.
Was pleasant and was able to assist me with my issue . Fast too.
I can’t believe this people have such outdated website. No way to save payment information, a paper form needed for anti draft and they charge for it.
this company don’t care if you have emergencies they just want to eat your money
Never have a problem with them , I am a customer for 2 years I am very satisfied with the service.
I have constant downturns in my house and their service is extremely expensive! they are thiefs!
We are sitting here waiting to be seen there are three people in three seperate windows and they are not calling anybody up to the windows they are on their phones and just looking around!!!! Makes things very frustrating.
Horrible customer service i called 11 times today after the waste of time menus i get disconnected, i try all the options including starting a new service, or pay a bill or disconnection, NO HUMANS to answer the phone and help customers, bad customer service, I’m going to look into solar panels
We had timely service to set up a new account and the lady assisting us was super kind and accommodating.
IMO – They know you have no other electric company, so they scam you like crazy. It’s a real shame.
I was away for 24 days and the AC was clearly off. My bill was way higher. I still have not heard from an explanatation from them. This is ridiculous.
Their employees are very professional and treat you right but the company’s policies suck.They charge a lot for first deposit and won’t give you a chance if you break more than two extensions due to financial hardship even if you pay all you are due after you go scrapping for the money.
Customer services is one of the worst I’ve ever dealt with. Never had anything right with them except charge us. Are they the only one in Kissimmee?
Went into pay my utility bill. Customer service representative was professional and friendly.
What A Joke!!! Employees of KUA are going on this review page to write 5 star reviews. Looks like damage control in high gear.
Duke energy, Toho water and other utilities companies are always easy to work with, but KUA is a pain most of the time.
I called for some documents and she was so nice and helpful. I always have great service from there customer service.
No help at all .. They will cut your light off the next day and want 90% of the payment … They give no breaks .. no sympathy .. zero .. zip .. nada .. So if you have any health issues and need your meds stored away in a fridge i suggest …
Would be nice to talk to someone behind the counter that knows the proper steps to get connected… as a buisness owner i seem to run into this problem pretty frequently … wish we weren’t forced to use k.u.a this should be illega
Everyone there are nice and very professional also if you own a checking account they don’t even request deposit if you just set up a direct payment I did call FPL the utilities from Daytona Beach where they gave me a very poor …
Honestly don’t understand why anyone is unavailable on the weekends. If there’s an emergency as the one i am in now, I’m screwed because it’s a weekend. Unbelievable. There was at one point hours from 9 am to 2 pm. Unreal….
Worse utility company I l’ve ever had but what choice do you have. You cant get power anywhere else so they can do whatever they want. Monopoly at its finest.
Good infrastructure during Ian hurricane
1) 20% more expensive than OUC
2) No green rebate intensives, unlike OUC (Nest, HE Washer/Dryer, double pane windows) …
Terrible. Lady rushed me off the phone and wasn’t trying to hear the problem!
I want to thank the Representative that I spoke today name Dee at KUA. She was very helpful and professional. Dee was very nice KUA need more people like her. Thank you Dee…..From Ms. Phillips
Well I don’t have much to say just make sure you pay your light bill cuz they will disconnect it real fast and to connect it you going to have to wait awhile about 1 hour to 3 hours to disconnect it it takes them a minute
I’ve been living in Osceola County for 26 years I moved from Miami Beach it’s been the best experience I’ve had with any light company they are amazing I thank God each and every day they are so humble and kind of professional they look out …
Awesome customer service with Yvette, I don’t know you but thank you for being helpful, kind and i could even hear you smile.
First time I ever called them because i’ve just installed electricity in my new home.
Pamela Andrews from customer services, gave me excellent attention and solved my problems in less than 1 hour the new electricity service was put on my property, thanks Pamela
Their customer service agents are always willing to help and resolve any inconvenient, I am very please with KUA, when I needed extensións for the payments on some of the properties I manage they helped.
Thank you KUA.
KUA rules. After Charlie they learn what to do to ensure power was restored quickly. Our power went out Monday at 4:00 am and came back on at 10:30 am Monday morning.
I have been with Kua for many many years. Now I have a new home and the light is in my husbands name. I still owed Kua and Teco money. Teco did not give me any other way to pay it off. If it wasnt paid, it would go straight to collections. …
Horrible . They over charge people with a abnormality light bill. The excuse they make is, if it was a holiday month you consume a lot of light but even you don’t consumed that much in that month they blame the holidays. …
Employees are rude and incompetent. I never get anything resolved when i call. I hate that im stuck with this company and dont have a choice, because of where i live.
I honestly can not say anything good About KUA One month by bill was double all my bills before and after have been very similar. They made me pay it anyway They were not able to convince me that it was my fault. THEY SUCK.
Bill changes without any reason, when you call they answered “The bill should be paid”. No consumer protection, because it is a private company. My bill changed from 300 to 550 dollars in one month.
Crazy high deposits for new customers no assistance and only perfect credit gets them waived. Rude employees and outdated systems. Run as a monopoly so they do not care
Worst Costumer service over the phone, disrespectful and rude. When you call and try to make a payment arrangement over the phone.
I hate this company. It’s a monopoly and they know it. It’s crazy how I don’t use my Ac for almost a month and the bill is higher then the last. I hate this company. And there workers. Moving from Osceola county just to not have them. Smh. So disappointed
After huracan Irma,I call KUA to inform the my main line is on the floor.They took my information, the laddylady was like, Yes that’s very dangerous, 3 day later still no power,I come from work on the 3day all my neighbor have there lights …
called to check on whole house surge protection. talked to Nicholas.
WHAT A WASTE OF TIME!!! would not help. We live in the lightning capitol of the world and this company does nothing to protect customers. phone help line is WORTHLESS. THANKS FOR NOTHING NICHOLAS!!!!!!
Kissimmee is a pretty great little place, but KUA is such a horrible utility company that it’s not worth living here. Their bills are not straightforward, nor are their policies and the staff is not very helpful. Their online payment …
Edgar one of your technicians went out of his way for almost an hour to help with a problem your company failed to correct. He did this when i caught him at the neighbors. he took the time out of his day to provide the best customer service your company has yet to show. thank you again Edgar
I bring my rental lease to KUA try to get new services . The lady took a look at it and said it was not legible . . . Why have to call our landlord to come here and hope he can solve this issue. A little bit upset.
My start up fee was super high but I guess that’s due to not having any credit but she was able to break it over 3 payments which I know will hurt later as the other two are still broken down a bit high and will be put on top of (added to) …
I had an excellent experience here with a motivated personnel. Waited a while, but where don’t you have to wait. I was treated with respect and very nicely explained what I asked about. I really appreciate their customer service.
Worst customer service I have ever had to deal with. Disrespectful reps, no assistance provided, I was yelled at over the phone by a rep. All I needed was an extension on my due date and no one wanted to help me. Put on hold repeatedly for …
Recently install PV solar and it was a great experience working with KUA engineering, they also made sure my solar contractor was properly licensed and the PV solar system worked correctly putting energy back on the grid. …
Anytime I call Kua the customer service is awesome. They are caring and super polite every time we call. They are real quick to help. Spoke with Nancy today and she went above and beyond. We really appreciate her help!
Worse Company to deal with. They are the only utility company in Kissimmee and that is exactly how they conduct business. They have no respect nor regard for anyone or anything. Disgusting company, i am moving from this area just to never have to deal with them
LETS JUST SAY THAT THE REP WAS A TOTAL B**** – I was calling to set up service over at our new apartment; Ive never had an account with them nor previous issues since I was unaware of their existence BUT lets just say THAT THEY HAVE THE …
One star is simply a formality. This is the second time my ACH payment has been returned. There has been money in that account and enough to cover this bill since I made the payment. Now I have to pay an extra $30 which I dont have to cover …
It’s a Utility company in Kissimmee, Florida. What do you expect out of them, quality? I wish but the rates are not out the roof and they seem to be fair with what they do. If you want to have power and water in Kissimmee you have to have …
I use to dread having to contact them because I knew it was going to get me no where with them, however ever since I moved back to their service area I have been pretty much happy to have them as our electric company ( it’s not like we can choose a different company for our power!!!).
Worst repsonse to emergency service issues. 7 pm, duke energy has crews working 24/7, K.U.A no crews to be found. When asked where the crews are, i was told i wasnt allowed to have that information. Elderly people in a community right next …
Not getting bill on time to pay by mail. Their response is its the post office
issue. They want you to autopay.
We have an interrupted power last week. Called 24/7 customer service. I informed them that we have power interruption. But the person in charge said that the problem is our meter. I insisted to just come and check. He insisted to get an …
This must be the worst Company in Florida, when it comes to Customer Service. My husband is waiting for his Social Security Disablility, with that said, I am the only person that bring home a Pay Check. I spoke to many Customer Service …
Originally I’d given KUA 1 Star, I will give credit where it’s due, their linemen crews and techs are amazing. They had our power up and running with 36 hours of losing power during Hurricane Irma. KUA costumer service is a different story, …
Called for a broke light caused by Hurricane Irma on my street. It was repaired quickly and they trimmed back the branches that caused the damage. KUA you are the best at what you do. I got power back within 24 hours during Hurricane Irma.
called to report a high voltage box with the cover knocked off exposing high voltage wires. entered the number for an electrical emergency . after being hung up on twice, i got a recording telling me my wait time would be 15 minutes. no …
I don’t know if anyone is having the issues that we are having but apparently KUA has forgotten about a outstanding electric bill from 2005 that wants to tack on that to my ongoing bill which is absolutely absurd hopefully no one is going through the issues that I’m having at the moment be careful KUA is out to get everyone
Absolutely garbage I set my service up on Thursday morning and was told that the service will be on tomorrow. Let me remind you I live less than a mile from KUA head quarter’s. The water was turned on in less than 24 hours the lights have …
KUA HAD ALL THEIR CLIENTS UP AND RUNNING DURING HURRICANE IAN:)
62 MONTHS, That is 5 years and 2 months never a problem. One month they have a problem and disconnect my power. For 62 months they received their money on time. One month of mis communication and bam power cut off. I called and they said …
The people in the office were great.. The electricity at my house was put on Right on schedule. I am fully satisfied. Thank you.
Thank you so much for the gentlemen who fixed our broken water valve. I am so impressed with the quality of work and the men who did the work. I cannot thank you enough. Another five stars to all of you at KUA for getting us and running on 9/19/2018. We truly appreciate each person working at KUA!!
Thank you for the great service this afternoon on the phone! New customer here. So polite and courteous and friendly as well thank you again!
This month I have a horrible $264 bill. I am fighting that as where I live can not possibly use this when on average my bill is $140. This being said KUA has been great, they work with people and the people at the counters are always good …
For the most part the staff are very nice and very helpful
I know most people are quick to judge and rate when they have a negative experience, but then don’t take the same motivation to write a good review. I think everyone is different at KUA, you can encounter amazing customer service or …
Always outages. Excited when I move to a place that never has this many issues. Don’t buy a house in this area unless you like your power going out randomly.
Website needs some work constantly says undergoing maintenance yet website doesn’t get any better. Just want to review and pay my bill. Customer service is unavailable after 5pm unfortunately which is also extremely inconvenient when not …
They charge you extra for any little reason they can!!!! Their online system changed, out of no where without any call or email notification so now I go to pay my bill online and it is giving me issues. Call to make a payment and they say …
Honestly the worst Utility company I have ever seen.. I was warned that they were difficult but it took 1 week to get service setup.. It was horrible.. I wish I had another option.. The are almost a good enough reason not to purchase property or rent in Kissimmee..
These company really needs some work my family moved here from another city and we have been none stop fighting with them about turning on our power we have the money and we have kids they have been leaveing us in a hot house from misunderstanding. Instead. Of turning on the stupid power till things get worked out.
So today I requested to waive a late fee (2 days late)and its SAD to say that KUA was not able to waive the $10 fee for there customers during this pandemic where families are struggling to keep up with their bills and life The CSR stated …
They ain’t Duke Energy, that’s for sure. KUA managed to get our lights within 30 mins of an outage and had already detected it by the time I called (about ten minutes after the lights went off). No one is ever 100% happy with their power company, but KUA is great!
Worst electric company I have ever seen! Electric is not a luxury it is a necessity and KUA is not customer friendly. I have never been late on my bills but one month I was going to be 11 days late on my bill, my next bill hadn’t even …
I have worked customer service for over 25 years. I have been a customer of KUA for over 21 years and they have always been beyond kind! From their lineman/field operators to their customer service. Anytime I have ever had a problem, I went …
This people are rude and nasty, the billing system is the is as bad as thier service. Last month I had to pay “Late Fee” when I always pay the amount they say I needed to pay. Last bill I paid 211.00 for a 2 bed apart and new bill they are charging me again Late fee and some other charges.
They charge a high deposit even if you have good credit and a history of good utilities service. Looks like they make a profit from asking every customer for a deposit. They could not explain to me how they based their decision on …
My husband and I bought a new home and needed the water connected the same day we moved in. I spoke to 3 different representatives and they were all very kind and understanding. They connected the water within hours. I couldn’t be happier with the service.
Absolutely the worst customer service. Did not explain that our power would be turned on within an 8 hour time frame, if they would have, I would have made my turn on date earlier. When we arrived at our new house at noon, it was 98 degrees …
My experience couldn’t have better, I was in and out under an hour!! Literally setup a new account verified things, even when i wasn’t fully prepared, waived fees, got me in and out in record time!! Pam Andrews was exceptional! It is rare …
They keep calling my phone number to disconnect my service. I don’t even live in Kissimmee and they are NOT my service provider. WTH, don’t they even check that?! STOP CALLING MY NUMBER!
This place needs to be investigated for scams.. I’ve made a deposit to this company and they keep saying they never received it and continue to ask for more money to turn on light. After I provided them proof multiple times with bank statements. Place is a huge scam and needs to be shut down Fr
This place is horrible. No customer service. Their phone lines all of their phone lines are disconnected. They double charged me and I can’t get any type of help at all. How are all your phone lines disconnected yet you offer 24 hour emergency service?!?!
Thank you Janae! You really helped with finding solutions when the online set up was not working properly. The 3 hr customer assistance was hectic but you made it easy. For being a new customer and first time moving to Kissimmee makes me …
I would choose a zero star if available. Literally ALL I needed to do was a transfer, however, it has some caveats that needed to be expressed via telephone. Unfortunately they pretty much force you to go through their online portal which …
Nobody working at costumer services after being transferred for five times and wait at the phone for 3 hours a just loss my $300 dollars deposit because they don’t want helps clients
I am extremely pleased but mostly impressed with the Immediate attention given to a light outage on my street. The heat ticket was issued; the problem was corrected within a few hours. Thanks for your immediate attention. KUA cares about its community needs.
The kua customer service has no compassion for anyone..They talk soft,gently, and concerned but they don’t care..The supervisor is the worst and it’s hard time’s for everyone..
I’m not going to post a negative review, but would appreciate it if you specifically mention by phone or online that the lease must be clean, unaltered, and belongs to the rightful owner before I would have came to your place twice yesterday afternoon and today morning to set up electrical services.
I THINK IT’S DIGUSTING TO SAY THE LEAST THAT KUA CHARGES A LATE FEE TO CUSTOMERS WHO REQUEST AN EXTESION TO PAY THEIR BILL IN ADANCE OF THE DUE DATE!!! IN CASE THEY HAVEN’T REALIZED PEOPLE ARE STRUGGLING OUT HERE IN THE WORLD! SHAME ON YOU KUA!!! YOU PEOPLE ARE GOUGERS!!!
Worse company of all time. Costumer Service sucks! They are rude and dont know how to talk to people! When you ask a question they answer with a smart comment and making you feel stupid.
Hands down the worst service I’ve ever had from a utility company. Month after month I work to resolve a payment concern and they are unable to access the online bill pay. They said they would investigate and call me back which they never …
Absolutely garbage of a utility company. Overcharging low income individuals, and charging a late fee for and extension. Kissimmee absolutely the worst thanks to them.
Ridiculous how the the charges have gone up with KUA. Iam giving 4 stars because Ingrid from the chatting department is amazing!! Shes alwags a great help!! KUA is lucky to have her!
Hats off to KUA, Kissimmee, FL. Hurricane Ian hadn’t hit Kissimmee yet and power went out, but within a short period of time, KUA was in our community and restored power quickly. Great response, great job, stay safe.
Just got a call saying that my account was in danger of being disconnected, interesting since I don’t even live in Florida anymore. Decided to see where that goes and got a person asked what’s going on they said actually already been …
Kudos to all that work at KUA. Didn’t lose power during hurricane Ian, not even a flicker. Great job on replacing underground cables and transformers in the Mill and Oak run areas.
Thanks again, and stay safe.
Terrible company, they overcharge for electricity. Averaging $300+ with multiple power outages a month. Terrible consumer service as well. I wish there was a different power company. There fuel charge went up and insane amount. Advice for people looking into the Kissimmee area don’t make such a terrible investment and save your money.
A $340 deposit is ridiculous. Now I’m being charged twice in a month and no one has gotten back to me. I have paid on time the short time that I have been with them. I know what my bill will be every month and now I’m randomly being charged twice.
I received an email stating my bill was past due yesterday. I submitted my payment thru my financial institution on 12/19/2022. I spoke with a representative today who claimed they received my payment today & would waive the late fee. She …
This company only cares about charging the customers more. For the past couple months, their price has gone so much that it’s not even funny. We need a replacement before they drain our bank account. That is really crazy. Even if my usage …
Kua had us with power during a hurricane! Prior to that, I have never lost power in my house. And the one time I called for assistance with a bill, they were friendly and efficient.
Absolute worst electric service I’ve ever had. $340 deposit!!! Are you kidding me my credit is not that bad. Where ever you are getting your information for the deposit is a joke. Worked to split the deposit Up half in store when they told …
If I could give it a negative star I would. I have dealt with multiple utility companies but KUA is the worst. They are a mess, I don’t get my bill in the mail or email even though they state that I get sent one in the mail. next thing you …
This utility company is the absolute worse. There are several elderly communities in the area and they continue to overcharge them even though there spouses to receive a discount under a program. Who’s only income is barley enough, customer …
Absolutely disgusting service . we’ve had our plane in our hanger at Kissimmee Gateway for 7 years and the power bill has always been within a couple of dollars. All of a sudden it spikes at exactly a time when the power is out for half the …