Kootenai Clinic’s plastic and reconstructive surgery practice is located in beautiful Coeur d’Alene, Idaho in a private suite in the Chinook Building. … See more
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2003 Kootenai Health Way, Coeur d'Alene, ID 83814
Staff were very welcoming and knowledgeable. Everyone was on time and the back to back appointments were efficient.
We couldn’t have been happier with our experience at Kootenai Health.
Dr. Bowen and his team are the absolute best and helped us feel confident and …
I have been going to Kootenai Health Clinic In Coeur d’Alene for years. They are always kind. pleasant, knowledgeable, and helpful.
My wife was treated at Kootenai Clinic recently and we were pleasantly impressed with the service & friendliness of everyone we encountered. Dr Bieber was very professional & friendly, explained in detail what her problem is & the best plan …
Friendly and knowledgeable staff. Very short wait. Nurse and Doc very pleasant and accommodating.
Dr. was my doctor a few years ago and was pleasantly surprised he now works for Kootenai clinic. I enjoyed my first visit, from the greeting at the front reception area to my visit with Dr. Dooley. He is always thorough and professional. I think I have made a good choice with Kootenai Clinic!
I have been a patient of Dr. Alyssa Shaw for many years. She is very professional & kind. Very caring about my needs & questions. I always get in to see her promptly, the office is very clean & her staff is always great to deal with. I am always 100% satisfied with my care.
The team that worked on me was very professional and personal prior to and post procedure.
I have literally been in hospitals around the world, including several third world Countries, and I have never seen such a disregard for human beings as I did in the ER waiting room last night. …
I’m new to the area and have not been able to get set up with a doctor yet. The clinic is such a great resource for our area. Quick, professional, very welcoming. I will try not to clog up urgent care, but I’m so happy to be able to use this service.
Smooth check in everyone was very special, the nurses and doctors took time to explain the issues I was having
The Covid testing site is ran well and highly efficient. The staff is always amazing, kind and professional. I always receive excellent care at Kootenai Health. I always feel like my family and myself are in good hands when we are in their …
Didn’t have to wait past my appointment time. Blood draw was quick and painless. Dr. Mulvey is very professional and knowledgeable. Was prompt and efficient. The whole staff are friendly and go out of their way to make you comfortable and at ease.
From the start everyone was great. The front desk ladies were nice and friendly. Nurses were kind and very informative. There was very little wait time which was amazing. I feel so lucky to have come in on a slower day. Pre and post op …
I arrived 15 minutes early for my mammogram, as instructed. As this was my first time at this imaging center, and it was also the urgent care, I wanted to verify I was in the right place. Thankfully, there were no other people in the area. …
The whole staff was instrumental in getting me well. On Friday before memorial weekend, many of the staff had to jump through hoops to get my medication and to get me on the road to recovery. After many phone calls the staff was caring …
I was told to arrive at 7:00 for a 7:45 appointment. Upon arrival I was called to a desk for registration immediately. I was told by the clerk that I was a little early and didn’t really need to be there until 7:30. She was so nice and …
Everyone goes above and beyond here. It’s easy to get in when you need to and I like seeing the visit summaries and lab results in the patient portal.
My husband Mark just had surgery there yesterday (he does not have a Google account, so I am writing this per his instructions). He says it was in an amazing and positive experience from start to finish. This staff at Kootenai Health are …
There were 6 to 8 people ahead of me, all seeming to have flu symptoms. I didn’t want to sit with them and wait, so I did not stay.
Excellent care. We just happened to be in Coeur D’ Alene so it was closest to us. I wish I could otherwise choose to go here all the time.
I had a serious heart issue on Wednesday evening (Jan. 19) and my husband drove me to the Kootenai hospital ER with Tachycardia. The waiting room was full of people but the staff was so caring and kind still. The wait wasn’t long and …
Just had my bi-annual evaluation on 11/30/22. Like always, Dr. Bozinov and Kaeli were very supportive and wonderful. Going in for MS evaluations can be very stressful but the team at KH makes the experience very pleasant and fulfilling. I …
I did not remain to be seen. The receptionist was extremely rude concerning the subject of my name in your system. She called another employee over, and told her that it had to be me on her computer screen and that I was lying. When she …
Kootenai Cancer Center is great!! The doctors and staff are all kind, caring and very knowledgeable!! Love their dedication to their patients!!
I always go to the urgent care In Couer D’alene when I need urgent care, They are the best Dr. Guth is awesome knows what he’s doing.
They need more wheelchairs. I don’t mind carrying my child but if I hadn’t been able to I would have went somewhere else. Not everyone can carry 90lbs.
I was in Couer d Alene on vacation. I had to make a quick trip to urgent care. Everyone in the clinic from the receptionist, nurse, and doctors were very accommodating and friendly. I highly recommend this clinic.
Everyone was friendly and professional. My wait time was nothing really. The doctor was very efficient.
My experience was very bad. Several months ago I was in the ER and the doc noticed a very old scar and made a comment about it in front of my pre-teen son. He obviously wrote something in my chart because now everytime I go there (2 xs) …
As always the visit couldn’t of gone better. I went right in at my appointed time. Was treated respectfully my questions were answered well. Just perfect
Very friendly. They got us back quickly, and the ultrasound tech was amazing with my baby.
Dr Dinning is a wonderful provider. He takes the time to listen to me, and asks probing questions about my condition.
I really need a doctor that knows me and my case and my chronic issues. I was treated very well the doctor was very nice but she did not know anything about me and I felt I needed more than what I received.
By far the worst hospital I have had to deal with. Go to Sacred Heart!
They rush you in and out. Plus their billing is a NIGHTMARE and charge you incorrectly
The nurses were awesome! The quirky lost snowmobiling LJ with her cool glasses and determination to succeed. Mamma Mia and her calm approach to getting IVs into valvy vains. And saint Tammy kind caring and gentle in getting me ready for my …
Masks are required, yet the front desk staff person wasn’t wearing one. And, a person in the waiting room without one. When I asked the staff if it was optional, they said, “no, you have to wear one”, but didn’t put on their mask!
Unfortunately I was not present with my daughters ER visit last night. I cannot go into detail as our family is beyond shocked and my daughter did not give her permission. I will only say that in all my life I have never heard of such a …
It is pretty frustrating to have to wait so long for everything. Also when you tell a nurse in the hall you need something they state okay they will work on it and you never see them. While in ER there was a shortage of pillows which is …
Very thankful we gave such a close, friendly and efficient hospital with many departments to serve our needs.
Kootenai Urgent care gets my A+ for everything from their process of setting up a time to come in to the cordial greeting to the nurse and Dr care. I left with a prescription that is healing my bronchitis and uplifting my spirits.
Rude, arrogant Dr. visit for my heart evaluation. We were not allowed to ask Q’s …reported him nothing happened and they were supposed to get me apts for tests which they just ignored me. My wife called and called and they still ignored us. I would never trust these people with my life! Horrible experience!
My wife and I have had wonderful care thru Kootenai Health during the times our health took turns for the worse. All doctors and nurses went above and beyond in caring for us. We are lucky to have such a top notch hospital available!
Dr. Peterson was very pleasant and knowledgeable . I would recommend her to anyone who needs to ensure all systems are working as designed. Highly professional doc.
Dr. Mullans ans his staff were fantastic. They took great care of my hand injury and were friendly and efficient. I would highly recommend them!
My husband saw Dr. Jenkins. He have been his patient for many years. As usual he was very professional and kind. We like it that he always gives my husband a paper copy of all we discussed. The office staff is very nice as well, kind and willing to help.
Thank you Dr Wilkinson & Kootenai Clinic Staff.
I appreciate you taking the time to discuss details, options, and questions during my appointment. …
The person at the desk was very rude asking me to basically shout my personal information through the glass. When they couldn’t figure out how to find my insurance she said “not my problem” …
I visited the Emergency Room on two separate occasions. The quality of care was excellent, even though the wait times were long. They are doing their best to provide care and are overwhelmed with patients given the pandemic we have been …
Dr. Ogram is a saint. She has been so helpful and available to me as an 81 year old elderly woman, to whom most doctors don’t give the time of day. I’m so grateful to her for all her help and care.
As a traveler who needed some medical attention it was nice to get checked in & checked on without a great delay. Best was the phone call a couple days later confirming that the prescription given matched the culture results. Thank you.
Appointment time was on the mark and I was seen at the time specified…no waiting. Visit was thorough, detailed and competent throughout.
Had a pacemaker/defibrillator placed in my chest and all went very well. Dr Murphy-Cook was great and my hospital stay (overnight) went vert well.If you need heart related care this is the best hospital in the area.
Katy Warzecha, CNM did a fantastic job. She was thorough, took her time, and covered anything and everything related to my exam. She gave me great information and answered all of my questions.
I placed a get in line at 11 O’Clock. Was told to be there by 140 left after four NEVER got in and had to leave…I had other obligations.. really truly…the medical world is a joke!!! I am in Europe and went to Dr here was in and out in …
I was very pleased with the care that myself and my new baby received! Everyone was very kind and caring and made sure all of our needs were met!
We just moved to this area, and I was pleased with the friendly staff that took care of my daughter. Quick and easy diagnosis, and she started feeling better the same day with the recommended meds. Thank you
I have been a patient of Dr Jenkins for years now. Every time I go in for my yearly check up I deal with extremely professional people in the office. From the front desk to the nurses to Dr Jenkins. Top notch people for sure. Thank you for making me feel comfortable when seeing my Dr.
Kootenai Medical Center has long been the go-to hospital for our family. The staff is professional but goes above and beyond in the caring department. We have the utmost confidence in every department we have had reason to visit.
The nurses are very friendly. They let me know exactly what they were going to do and what they needed me to do. Iwas in and out in no time.
Thanks, Scott
Had an issue that brought me to the ER. Dr. Chen was great and all the nurses except one were excellent! Didn’t wait very long in the waiting room. Overall I was treated well and they got me feeling better. Thanks!!
Connie Wilson APRN is always professional and personable. My health information is complete and she takes the time to listen, explain, and make suggestions for improvement. I have been a patient in this practice for over 20 years and have …
My latest experience with Kootenai Health makes me realize more than ever that I need to seek medical care elsewhere. It is obvious they care less about patient care and more about the number of persons they can run through their system in …
This place is TERRIBLE. The facility is dirty, especially the emergency department. If you can go somewhere else I’d highly recommend it. Spokane hospitals are far better in excellence of care standards and just a little further of a drive. Save yourself the trouble and go somewhere else!
Very pleased with the treatment my daughter received. Staff was caring and responsive to both my daughter and myself. Everyone was so friendly and spent alot of time with us during a very difficult time.
Had a great experience with Kootenai Health. Got seen Quickly and found the problem Quickly and everyone was very professional. Thanks
At the beginning it was an okay stay, although it took the nurse or the CNAs a while to get me my pain medication or water. Then once I got moved to a different room I got stuck in the corner and forgotten about. Each time I asked for my …
Very satisfied with medical service. Great praise for receptionists and nurses who go out of their way to help even when it means going out of their field of expertise or responsibility. I am deaf and they are a great help to me.
Everyone I came into contact with was polite and efficient. I wasn’t feeling well so that was appreciated. The MA & the PA listened very well and were quite kind. I received excellent care.
My team at KH Clinic PT and the care they provide me have always been exceptional! Erica and Natalie are very courteous and ALWAYS gracious to patients with scheduling, rescheduling, and re-rescheduling as much as their calendar will allow. …
My person doctor as well as my gastro doctor from Kootenai both referred me to an RA doctor. The RA department at Kootenai refused to see me lol. IMHO, they are horrible…they being the RA department
All my experiences with this hospital have been awful, unprofessional, sloppy and careless. When I was 16 my family was in a traumatic car accident and taken to Kootenai via ambulance. Upon arrival to the ER we were left in a hallway. Both …
Best Urgent Care experience ever. Both nurse and doctor were kind, unhurried, competent, and good communicators. Front desk person was also cheerful and helpful.
Nice visit. When meds didn’t work I called back as the doctor instructions. They said we will need to see you again. Another $200….screw that!!!! Just change the antibiotics. Not difficult. I would give zero stars if possible.
Exceeding expectations
very professional staff
fantastic medical professionals, all the way! …
With having a breast biopsy I was scared. The first thing checking in the lady was amazing she even called to see if my husband could go back with me. Next meeting kristin who was the ultrasound tech and nurse made me feel so important and …
I checked in at 11 o’clock at night. They finally saw me around 4:30 AM. The doctor herself was nice. But there had been people in the waiting room who had stayed for eight hours or longer. Many people just walked out and left. I finally …
The nurse was wonderful and made me feel comfortable. Easy to to talk to and was very pleasant.
The doctor was awesome. She took the time to listen and explain in detail as to …
I went for nearly nonstop coughing for 48 hours. The provider said I probably had an allergy although I told her that I have never in my life had an allergy. She suggested OTC Zyrtec and prescribed a nasal inhaler decongestant. She refused …
We were traveling and had to be seen by a doctor due to an illness. Made a same day appointment at Kootenai Care Center. I was seen at the appointment time and everyone from the receptionist, nurse and doctor were fantastic! Very …
Kootenai Health provided top notch care for my outpatient surgery visit. The entire staff was wonderful and treated me with much respect, compassion and excellent care. The staff helped me feel at ease during the entire visit–they were …
As always, Dr. Mullen and his staff are fantastic-the best in the business! I certainly wish these facilities ( kootenai medical as a whole) were able to join the rest of us n drop the mask malarkey.
The nurses and staff are the best! They go out of their way to make sure the patient is taking care of….
Dr. Johnson is one of the best doctors I have ever had. Not only is he knowledgeable about my condition but he treats me as a valued partner in making decisions regarding tests and treatments. He is honest, he explains and discusses …
i was treated with love and care…being a visitor from out of state i never felt like a stranger.
the nurses ..the doctors…physical therapists and assistants… all incredible. …
A truly wonderful experience from start to finish. Very efficient, and everyone was kind and knowledgable. I was so pleasantly surprised with my experience all around:) They even sent a handwritten card signed by all the nurses that were a part of my surgery process!!
My very first appointment was not the greatest, but my second appointment with FNP Tara was by far one of the greatest appointments I’ve had. It was weird to have a provider actually listen to me and feel like she understood my concerns and …
I was anxious about the colonoscopy procedure but the male nurse who took me back put me at ease. He was cheerful and great with the IV. The anesthesiologist also relieved my worries. Dr. Johnson was great …
I was very grateful for the service I received at Kootenai urgent care. The staff was very helpful and sympathetic to my condition and needs. I did not wait long to see the doctor. The facility is comfortable and clean. The physician I seen …
While I found the waiting room decor satisfactory, it was not overly stimulating..Somewhere between waiting to see an accountant , or an unemployment adviser. The weigh in went well, but I feel would probably have been more accurate if done …
First of all, i so appreciated that they respected my mask exemption and didn’t marginalize me by making me feel that i was uncaring or unloving b/c i cannot wear a mask.
Great service, all the nurses and doctor are lovely there. They make you feel at home and treat you with so much respect. They are very patient with everyone. I was seen quickly. I can’t stop saying of how great full I was treated there.
The staff was very professional and welcoming. I have had negative experiences with Kootenai before so I was pleased surprised with my visit. Dr Benson was very personable and did not seem to be in a rush. He had looked over my records prior to my arrival which was nice. He was honest and caring.
I had to go to this clinic because the one closer to me was closed. Despite there being more people than usual, they checked me out in a reasonable amount of time and quickly diagnosed my issue.
The staff at the clinic are always friendly and helpful. Dr. Jeffery Allan is an AMAZING Oncologist! He is very Patient, Thorough and Knowledgeable. He explains things in ways to help you understand what is happening. …
Dr Laura Eddy was amazing. Her voice is so comforting and she’s so friendly and welcoming.
When a business asks for a review, they should probably strive for excellence in customer service. At a hospital, as well as with any other hospitality service I expect thorough and open honest communication. …
The Heart Clinic turns a medical appointment into an enjoyable experience with a cheery greeting, a short wait, and an easy going but thorough meeting with the doctor.
As always with Dr. Allen, it was a great visit. The treatments that he
got for me, saved my life over this past 7 or 8 years. Thanks Dr. A.
Tom J.
Went in with severe abdominal pain (i have acute pancreatitus attacks once in a wile) i took a pain pill before i went in, when i got there and in my room i told them i took a pain pill from a script i got from this hospital a year ago. For …
I was out most of time, things seemed to go good till got home, and have been in extreme pain down back, side, stomach ever since. been taking pain pills that do very little
Thank you for your kindness and gentle touch with my 83 y.o. husband and for all your assistance when I come to see him. He is on DNR and it frightens is both. Thank you for your kindness
“Smitty” is a fabulous tech. He made me feel comfortable and explained everything concerning the CT fully. I highly recommend using Kootenai Imaging.
Greatest people!! If I was asked, what could be done to improve…. I wouldn’t be able to think of a thing. Such a positive place, especially if you’re not feeling that good yourself.
Holly Murry and staff were fantastic. She took the time to listen ask questions and offer advice, recommendations and treatment options.
I take my mother here and I appreciate the helpful people who seem to actually care.
Dr. Chang is her provider and he is super sweet and a knowledgeable doctor.
As a visitor to Hayden, was very pleased with access to medical services. Was seen promptly, and my health concerns were addressed thoroughly. I recommend this office without hesitation.
Got there early for lab work. Was in and out in less than 10 minutes. Technician was friendly and efficient. A wonderful experience.
My appointment was on time, the staff were kind and gentle and my back to back appointments went very smoothly and quick. Thank you so much for such good care………..
Waited for over 2 hours to be seen. Was sent to pharmacy to get rx and after waiting there for over 1/2 hour, was told I needed a blood test. Got blood test and was told that results would be available in 4 hours. Called pharmacy after 6 …
You never get any good service. there are a lot of rude people that work here, that seem to hate helping people. If you can go to sacred heart and don’t waste your life trying to get inadequate help from these people. These people will kill you.
Was treated wonderfully by the staff. Everything went smoothly and I was in and out quickly. MRI helped to spot my serious back injury.
After all the horror stories of mammograms, my experience was amazing. So much better than I thought it would be, I want to tell everyone to just get a mammogram!
The nurses were amazing and friendly in spite of be short handed at times. Some supply issues such as kleenex but overall I was well taken care of
Absolutely the worst healthcare in the inland northwest! Ended up going to a different clinic and they sent me to the ER!!!!! Bad diagnosis bad bedside manner! Kootenai health/clinics are the worst. I’d rather drive to Sandpoint or spokane for health care!
Urgent care was fantastic. Fast They said they had two providers present. Nice Dr was great answered my questions.
Dr. Fairfax was attentive to my condition and when I asked for another type of procedure for sleep apnea treatment he immediately came up with one. Hopefully the dentist is able to perform .
was seen for CCH. There are only 3 meds out of 27 that I’ve tried that help with this condition. DO Marcus Forbes refused to treat me with an evidence based approach and insisted on injecting me with compazine. I have been suffering from …
Easily the worst experience I have ever had. I went to the ER because whenever I get badly sick I get horrible ear aches. I was checked in and sat in the hallway and the whole time the nurses were talking about tinder, some were flirting …
Great hospital and personnel. Everything, from the doctors, pre-surgery and post-surgery care could not have been better (don’t know what when on during surgery). Definitely recommend.
I did not have to wait long. The MA was kind. As always, Dr. Lessmeier is compassionate, caring and takes the best care of me!
My primary, Dr. Dooley is awesome.
He listens, he advises, and he’s very personable and professional. …
They got me an appointment very fast and were friendly and made sure I had all my questions answered before I left the office even though they were extremely busy. I have never had a bad experience here in the 5 years I have been coming to this clinic.
The PA I saw couldn’t wait to get out of the room. She did nothing to address my concerns, told me to pick out any product at the store with Sudafed. Her exact words were, “that’s pretty much all your options”, I had pneumonia and …
Healthcare at KMH has been great, docs wonderful, BUT our experience with the BILLING / ACCOUNTING dept. has been horrendous; to the point that I will be hesitant to go to my Dr. unless under dire conditions.
Very efficient and caring staff. Short wait times in a couple of visits. Testing was done efficiently and with results posted on My Chart within the same day
Seeing you guys while on vacation was a good experience. I would use you again, BUT never will use Walgreens Medicine man again. Ugh…. Got a text my prescription was ready, it was not. Came back several hours later and was told that …
I’ve had excellent care at Kootenai Heart Clinic. The staff are professional and friendly. No complaints at all in the 6+ yrs I’ve been followed there.
Sleep clinic. Surprisingly good first experience at an overnight sleep clinic where you get wired up and monitored during sleep. Logan the sleep-tech was very kind and proficient.
If you want to be overcharged beyond what your insurance allows, sent to collections for bills you never saw or even already paid, and never be able to actually get any clear communication from the hospital when you call with questions, …
How much pressure are they using to break off a front tooth administering anesthesia? Why isn’t Kootenai Healthcare using an upper arch mouthguard? You would think with the “high standard of care” they keep talking about they would make …
When I needed medical care , the Post Falls Urgent Care both Staff and Dr. Meredith Liebl MD were there for me with a pleasant Professionalism that I deeply appreciated ! Thank you Post Falls Kootenai Urgent Care! Merry Christmas to you all.
I had a great experience with Kootenai outpatient imaging in CDA.
From scheduling all the way thru to the day of imaging. Very professional, proficient and my results were ready the day of the imaging utilizing MyChart.
I am absolutely amazed by these group of people. They are so helpful and answer all my questions. I am happy to go to kootenai health each time I need to go. Thank you all for your help and caring for me and my newborn.
I choose Kootenai occupational medicine when completing my DOT medical exams. They have a professional staff and certified doctors that cover a complete medical exam. They are friendly and family oriented. Thanks Kootenai Health, see you in two years.
They are too quick to rush out their patients who require further care( 2x -march of 22 and oct of 22.) They released my mother who was required to administer antibiotics WITHOUT any training as it was through IV. My mother had a massice …
This is my second surgery at Kootenai and both times PACU and post op recovery Was wonderful all the nurses that I encountered were exceptionally nice: PACU Lori rn, Brittney Rn Janell CNA ERU; Christina, Becky, Emily Rns
Extremely short waiting time. Knowledgeable and friendly staff. Treatment options were layer out clearly and inexpensive , no profit going back to them for long term
The staff and Dr were great but waiting in a room full of very sick coughing patients was crazy. Wish they had kept the option of waiting in the car till they call you in. Even in the foyer there was a woman coughing like she was going to …
Money hungry
To follow up with this, received a bill for a small test. Kootenai health billed me for this test 20 percent higher then the highest national average for this …
It’s been a long road to recovery and my shoulder just got more and more complicated and after 2 years of sorting what’s right what’s not a couple of surgeries I was able to given to the muscular skeleton or neurologist l, he pretty much …
I was very pleased with the nurses and doctors who helped me through a very rough patch. Most were very nice. When I needed help with my leg problem and other they were helpful. Thankyou all. Margaret Card
I was unable to get an appointment with my doctor, Susan Daugherty Fowler, which under my health circumstances makes me feel worried. I did receive excellent care from Nurse Practitioner Lacy Engelstad, however, which helped relieve my anxiety.
Appt was for my husband and he was released from Dr. Jespersen’s care as she said everything was looking fine with his kidneys and she didn’t see any reason to see him again unless otherwise needed in the future. Very pleased with this …
People are nice and professional. Orthopedic was awesome. Hospital stay was great for my daughter, except she got a pressure sore on her heal.
I got a referral to go to the Kootenia Health wound clinic from my her Doctor. I …
Gary’s sleep study was a positive experience. Jeff was very professional, pleasant, and extremely accommodating us with our specific situation. Thank you for providing comfort for an experience that was anticipated to be stressful.
Went in for my yearly mammogram and they were very polite, and right on time. My new PCP with Kootenai (Dr. Hannah Dotson) is amazing and very responsive.
David Fremouw at Kootenai Vascular did an excellent job! He pointed out some things I hadn’t thought of. I appreciate his candor and extensive knowledge. Thanks so much.
First time meeting Dr. Meltzer at Kootenai Obstetrics. Medical things make me extremely nervous. Dr. Meltzer was so personable and friendly that I was able to relax. Also very competent in his knowledge and information. A positive experience.
This experience could not have been worse. Elderly woman arrived by ambulance to the ER and spent nearly 30 hours on a bed in the hallway before finally being admitted and moved to a room. Lack of communication by all staff involved, overall an extremely frustrating process.
The staff was courteous, kind, and patient. With the kind of hours they put in, you’d think it would get old and they’d become impatient. Not so, they were super caring. Great people to have watching over you during a horrible time.
Slipped and fell on ice, fractured ankle, leg and torn ligaments. Everyone from the emt’s to the dr and nurses were so amazing. Dr. Allen at the emergency room was very kind, knowledgeable and made the experience the best it could be considering the circumstances. 10/10 would go again…but hopefully not!
I visited Kootenai Health when I hurt my lower back during yoga. There was little wait. The doctor took his time with me explaining clearly what to avoid and how to get back to feeling better quickly.
Everything about my visit and the facility we’re top notch! Check in with simple and I was escorted to my visit. The personnel were friendly and professional. There is ample close parking. I wouldn’t change a thing!
My father was admitted today at 76 years old..first time stay in a hospital. I got hung up on 6 times recorded it all. Then called again got put on hold then hung up on again . This health facility is not a place here I would recommend …
My 1 year old fell off the bunk bed about 4ft and I brought him and waited for awhile to be seen for 60 seconds. The dr came in and asked me what he could do for us, I said could you check my child. He barely touched my guy just squeezed …
My technition was awesome and discovered I needed a different way done to get the right results and that was very much appreciated. She was very nice and professional. I also got my results within an hour!
Amazing healthcare team! Really great to work with and Lacey in discharge planning from the ER is awesome! Always caring and goes the extra mile to get things done.
Went to the ER which was 5 stars. ICU, 5 stars, regular room, 3 stars. Just had some communication struggles and maybe they were struggling with resources. Overall, great experience and I’m better today then when I checked in.
I’ve never felt more comfortable is such a stressful situation. Due to a high blood pressure situation I had to go in for a c section. I’ve never had any kind of surgery and my anxiety was sky high. The whole entire team made me feel so safe and secure.
I can’t thank Kootenai Hospital enough. The staff saved my dads life. I’m so thankful to everyone that is involved in my dads care. From the MD’s, PT, wound care, RN’s, CNA, mid levels- thank you, truly. My dad can be very stubborn and …
We brought our 7 month old in for RSV. The ER was a nightmare. The physician dr. Johnjulio was trying to rack up the bill with unnecessary treatments that the respiratory therapist there said were absolutely not needed or recommended for …
Thanks to the on call Dr my eyesight was saved. He called North Idaho Eye and got me in to them suspecting I had a very serious eye condition. He said he didn’t have the equipment to prove what he suspected but they would. The Dr there said I would have been permanently blind if they hadn’t done the surgery that day. Thank you so much.
I went to the ER with a broken femur. They got me into surgery the same day. Kootenai did very well with managing my pain throughout my stay, and overall I felt that each person who worked with me listened to me and worked *with* me rather …
I was very pleased with my experience. I thought the staff was very friendly, responsive, respectful and accommodating. They did a good job explaining the procedure, which under the circumstances, helped with easing my mind. Good job.
Had to have an emergency procedure done and from start to finish, the nurses and doctor were exceptional, concerned with my comfort and resolving my issue.
They even called me the next day to see how I was recovering and if everything was goin good with me.
What wonderful nurses and technicians. Felt right at home and comfy during, before and after; not the easiest MRI I’ve ever had. Thanks ladies😀 …
Office is clean, staff is friendly, but the primary reason for my rating is their midwife, Faith Krull. I have been regularly seeing her for almost a year now, and her attentiveness, patience, thoroughness, kindness and compassion are like …
Dr. Derbes was very informative, courteous and very professional during my first appointment with him. He explained concerns I had in a manner that was very understandable and put my mind at ease, I feel very fortunate that I have a doctor that looks out for my best interests!
I had my annual device check and appointment with Dr Michele Murphy. In my opinion, Dr Murphy is an outstanding cardiologist specializing in electrophysiology. Her expertise and surgical skills have enabled me to get control of my Afib …
I arrived about an hour before closing time and the staff was very efficient at getting me in the system and on the waiting list (probably because I was the only patient there). The doctor I saw gave me information about and a prescription …
My husband Brian was being treated at Kootenai Health. He received wonderful care before, during and after surgery. A shout out to nurse Ana on 2 South for being an exceptional nurse.
Dr. Charles Cui is the best. He took time to listen to me and made meaningful recommendations on improving my health and managing my medications. His relaxed demeaner certainly helped what is typically stressful appointment. I’m glad he is my doctor.
My first experience here was in 12/21 with a male PA that I don’t recall his name but I was seen an hour late, he seemed extremely rushed and had a blunt bedside manner. Told me I had a 8mm stone and showed me the scan. I was shocked …
I have always been pleased with Kootenai until now. There was dirt, dust, and used supplies left everywhere. I assume it’s due to lack of employees but the used supplies is uncalled for. Why should a patient have to carry their own urine …
Received excellent care. Was given good explanations and staff open to questions. I felt like our needs were met, appropriate tests were run and referrals made for our situation
My wait as a little long but outside of that my experience was very pleasant. Doing the paperwork online saved a lot of time and so there was very little paperwork to do when I checked in. Everyone that helped with the MRI put me at ease as …
I broke my ankle really bad in April of 2021 was hospitalized and had surgery to put in hardware. Dr Staeheli was my surgeon. He is a super nice guy, great bedside manners and listens to you. …
This was one of the worst experiences I have ever had with a hospital. Very unprofessional and very unorganized. At one time, there was a line out the door and down the sidewalk for patients. I waited in the emergency room waiting room …
The bed that was provided was the most uncomfortable I have ever slept in. The first was an ER gurney, then I went to 3rd floor and was provided the bed described above. …
The Employes at Kootenai Health were very friendly and helpful. We were very pleased that they help in every way to get me to my station for my appointment. The waiting time was a bit long.
I was very impressed with the nurses and helpers on the 3rd floor. I was in 3403. Super helpful and courteous. Great personality’s. I would give them 10 stars. Thank you for getting me back to health.
Being a life long resident of CdA I’ve heard my share of the good and bad regarding the quality of care at KH, unfortunately I seem to hear or overhear more of the latter. So I feel compelled to share some of the good, because personally I …
They do not care about their patients on an institutional level. You may find an individual who cares, maybe even a team, but as a holistic organization, they simply see you as a drop in the bucket of their bottom line. From the insane …
Very busy when we arrived. Saw a provider within 5 minutes. Waiting area was very clean with a bathroom available. They have a great records team. I would highly recommend.
Our daughter went into urgent care for an allergic reaction. The staff were all very helpful, patient, and kind. Dr. Graham is very knowledgeable and explains information in a concise, but readily understandable way; he eased a lot of worry when it came to a stressful situation involving our young child.
My experience with Kootebai Clinic was awesome! The team was very friendly, caring from my Doctor’s office to the Lab and X-ray! They all deserve 5 STARS!! Thank you Kootenai Clinic for your services!
I have never felt so unimportant as I did BOTH times I had to go into urgent care for the same thing within 10 days of each other. The doctor seemed annoyed that he was there and had no compassion towards the reason I was there. I was …
I had a nightmare before my Dr’s appointment due to last visit. Dr. Nelson ‘s MA is not equipped to be a MA.
MA acted like that she is mad at the world and takes out of patient. It wasn’t a …
The care that I had during my stay at the hospital was way beyond excellent. Each person from the doctors to the nurses and attendants were thoughtful, kind and professional. This is a thank you to each of those that took care of me during my stay.
I had an overall good experience at Kootenai Health. Arrived with a gall stone and ended up in the hospital for four days and two procedures. The staff I had working on me was exceptional. They made the experience tolerable. I was not …
I was received with a courteous and warm reception checking in.
We waited awhile to be seen by a doctor…but the waiting room was very busy.
Eventually they did a MI on my head…I received a tetanus shot and 2 staples to …
The wait was extremely long they forgot about tests that had to be reminded of. In addition, the referral they were supposed to send was never sent causing an extreme delay in the follow up care that was needed. We need another north Idaho hospital that cares for their patients better.
Very professional staff . Very thorough , diagnosed my situation completely . Dr. Williams is the greatest Dr. I have ever been treated by . He is most exceptional and a Gem to our hospital in all regards ! Thank you so much Doctor for your …
Unprofessional staff…no one listens. They are there for a pay check and that’s it. Watched the whole ER check in talk about a patient as she was leaving and they were making fun of her and laughing…the nurse and “doctor” made us sit and …
I’ve never been to a Hospital where they met me at the door ready to help. The entire check in, pre op, anesthesia, surgery, post op and discharge were amazing. My pre op with Nick and Julie was outstanding! This was my first time at …
I trust Dr. Kadel completely to speak the truth to me about my concerns regarding the condition of my heart. He never disappoints. I especially appreciate the caring manner in which he counsels me with suggestions to keep healthy. The front …
Very unpleasant experience. No privacy when checking in so had to describe our issues in full public view of the waiting room. Check in people did not listen and misdirected us and then condescendingly explained to us what we had told them …
Maybe it’s just because I got there right at open, but I had a great experience. I checked in and literally couldn’t sit down before they called me back. They were super attentive and helpful. I’ve had really bad urgent care experiences – …
While there was a decent wait and we were there for a long time. All of that would not be helped. Many were sick with the flu. However, every person I came into contact with was great and caring. I would visit this hospital again
I had a mammogram done at the CDA Radiology Center. They were on-time, efficient and very cordial. I received my results on the next business day (Monday). I was very pleased with my overall experience here and would highly recommend!
Excellent care but very very very long waits ..hours and hours for patients which causes more stress. Perhaps hire more cleaning crews to get rooms ready for new patients . We waited four hours In Emergency after decision to stay over night …
Had to wait as the computer system seemed to be a problem. Employees seemed a bit embarrassed and frustrated by the whole thing. They also drive you crazy with emails to do reviews. Just a hint if you want better reviews dont freaking email people every morning at 6 am. Seems to me the computer system is more important than patient care.
In the ICU :
James day nurse
Alex night nurse …
Staff was friendly. The doctor gave me confidence that he knew what he was doing. A bit of a wait which is normal for a walk-in location. I was seen fairly quickly once I was called back. Overall, a good experience.
Terrible service I won’t ever go to the Post Falls urgent care ever again. Went in there with 3 people in front of me in line. 2 hour wait to get into a room, 2 hour wait in the exam room. Then when we finally got help it wasn’t even from a …
I see Dr Michelle Murphy-Cook for a persistent heart condition. My visits are professional, kind, complete and I leave with a sense of comfort knowing that I am receiving excellent medical care. I rarely wait at the office for more than a few minutes, staff are polite and courteous and I would recommend Dr. Murphy-Cook highly.
Can not say enough about our experience at Kootenai Endoscopy and Kootenai Clinic.
My experience with Dr. David Johnson was thorough and his bed side manner was a …
Good experience. Felt I was heard. Everyone was so friendly. Was concerned on only seeing a PA, but Alex was so knowledgeable and really seemed to listen and explained everything well. The staff introduced themselves as they saw me My …
We were very poorly attended! The nurse and the people at the front who first saw us were very kind. Now the doctor was for sure the worst doctor I’ve ever seen! He let us out of there without any proper treatment nor directions as to …
Cannot say enough positive things about the staff at the urgent care. I was visiting from another state and started have an asthma flare up and did not have my inhalers. I was in and out very quickly and had my inhalers within 15 minutes of leaving the clinic.
Thank you to the doctors and staff. I was from out of the state visiting my daughter when I fell down the stairs and broke my ankle. A new and scary experience for me. I was scheduled to fly out 72 hours later to go back home. They saw me …
My experience was all good! I was met with a prompt greeting…in just a few minutes of waiting I was brought back to room and everything moved forward…all the workers were exceptional in relaying test info, noting everything that was to …
I have been to 5 different physical therapy facilities in the past several years. The Kootenai Health facility is the one I am currently attending. It is hands down, the best one. Others were good to questionable but this one is the …
I had very good treatment here. The staff was amazing and they took very good care of me. It did take about 11 hours for them to get me into a room. They had me in a bed but I was out in the hallway that long which I thought was a little …
100% an incredible experience. We arrived to deliver our baby boy into the world a little before 4 am and had him in three hours. I am so greatful for the care team I had and I believe that if I didn’t have them, and my family care team as …
I called ahead of time and asked if they could treat my exorbitantly high blood pressure at the Urgent Care. They said they could, so I made an appointment for that day. The RN who came in first did an EKG and I felt she listened to my …
Dr. Jenkins and his team are the best. Professional, knowledgeable, caring, and involved in my care. Sherry is always friendly and absolutely knows cardiology nursing. Dr. Jenkins has the perfect balance of professionalism and personal …
I had a great experience at Kootenai Urgent Care. With the seasonal illnesses going around I know they have been incredibly busy working long hours, but the way I was treated you would never know. Everyone from the front desk to the physician were caring and thorough! Thanks for all you do!
I liked how fast I was able to get into a room and was saw by a nurse. I liked how fast they were when I ask if we could do a cat scan how fast they got me in for that. I also liked how fast they got the results back to me. Over all they were just fast about everything so there was not a lot of waiting and wondering.
This was my annual Checkup at the Cardiac Clinic. All 3 people that I interacted were new to me. All were very pleasant and professional. The Nurse and Doctor were very nice and explained or answered my questions. I was very satisfied with my visit.
Worst hospital experience I’ve ever had. They only care about money. I came in with a head injury from a mountain biking accident and they left me in the lobby for over two hours. Then they brought me back and left me sitting in the …
Having any health concern is stressful, but a cancer scare is especially difficult. The staff at Kootenai Outpatient Imaging was excellent from beginning to end. The mammography tech was kind and patient. The ultrasound tech helped me …
Nobody likes being at the hospital, but the staff here were absolutely wonderful. I warned them I might be a hard stick for IV, the pre-op nurse noticed I was super nervous for it and was happy to go grab somebody she knew could stick me in …
I got transported by ambulance on one of the busiest days in the ER. And I still got prompt care and everyone was wonderful. The fire Department, Ambulance, ER nurses, X-ray and CT Techs, Ortho surgery Dr and crew, floor nurses and …
Answered my question about available services on the phone. Got in and checked out quickly. My prescriptions were called in quickly. So I was able to get back home fast when I wasn’t feeling well. Thanks so much for friendly care.
I just started seeing Dr. Buzzard at kootenai family in post falls and it was an amazing experience. The reception is friendly, efficient and understanding. The doctor blew my expectations, he was kind, and really talked to me. He gave me real information and at the end I felt heard and hopeful.
They may be busy and you will not be pampered, but the ER here is great. Each of the few times I have been here they have always taken my concerns very seriously and have run ample testing each time. This is a big deal because in a lot of …
Fortunately I arrived during a slow period at Urgent Care. Check in went smoothly. A short wait occurred before being called by a staff member. She took vitals and asked me describe my problem. Shortly thereafter, the doctor arrived and I …
The facility at Kootenai Health was extremely clean and comfortable. The staff was excellent and thorough. I was in and out within 20 minutes! This is a far cry from the care I received elsewhere! Thank you for your care and time, I never felt rushed or like a number!
I was so grateful for my experience with Kootenai Outpatient Imaging. I was in need of a appointment as soon as possible so they checked for cancelations and got me in quickly. They were compassionate and worked hard to help me. I can’t thank them all enough for the care I received. Thank you all so very much!
We had our first baby here and the labor and delivery nurses were amazing with helping this first time mom. They put me into the best laboring positions and assisted me with everything I didn’t know I needed through the entire experience. Amy was especially the best.
Nurses and staff in the ER were all great with the exception of one RN. Nurse Sam needs to work on her bedside manner. I know the ER was slammed, but her care did not meet the standards that I would expect from Kootenai. I worked in the …
EXCELLENT “customer” service. I never feel like just a number when visiting. Incredibly friendly, caring staff. These are the kind of folks you want caring for you and your medical needs. They exude professional confidence while maintaining a very relaxed, and personable environment.
I was impressed with how thorough and knowledgeable Dr. Raber was. He showed me an image of my MRI and explained what would need to be done to alleviate my pain. It was not the answer I had been hoping for as he essentially said I would …
Went in with out an appointment, was checked in quickly, was seen with in 30 minutes by kind nurses and a great PA that listened to my concern. Sent me over for an x- Ray ( about a 4 minute wait) went back waited about 5 minutes to see …
I’m very happy that I chose to have my hand surgery with Dr. Netting at Kootenai Health and his wonderful surgical staff! They all paid very close attention to my concerns in performing a 1st surgery for Wrist compartment release and 2nd …
Best hospital hands down. I had a c-section here recently and I couldn’t say more good things about this hospital and it’s staff. I will rave about the staff all day. The service was incredible, the room was just what I needed, and all of …
I recently went to Kootenai health emergency room due to extreme pain from a dental procedure. The entire ER staff from the reception desk to the nurses to the ER doctors were outstanding. They were caring,listening and compassionate. I …
The staff at Kootenai Clinic are amazing. They were all very friendly and accommodating with our wishes through our pregnancy and birth. My husband and I felt very blessed with the service we received through the delivery of our precious little girl. I highly recommend them.
Best of care!!! Dr. Valerie Rounds is a gem of a physician. She is thorough, actually listens to and addresses concerns.
The lab and x-ray personnel see you quickly and pleasantly. …
This was actually the best care I’ve ever had and trust me I have been to many of hospitals. This Hospital makes Sacred Heart look like a dog pound. Not to downplay the hard-working folks at sacred they have to deal with lots of difficult …
Minimal waiting time. Everyone was courteous and concerned about patient comfort. Nurse was professional, friendly, and knew exactly what to do. Kept me informed throughout. Despite being busy, the Doctor took all the time needed to assess …
I arrived for my first visit to this office a bit flustered as I’d forgotten something I needed for the visit. The receptionist was very kind and assured me it was okay. I sat down to fill out the paperwork and before I was even done they …
My family and I are in town visiting from Arizona and we had to bring our daughter into the emergency room at Kootenai Health. I have been both an employee and patient in several hospitals in Arizona, and our trip to Kootenai Health was …
All personnel, from the receptionist to the Nurse Practitioner, were very professional and caring. Although they were quite busy, wait time was reasonable both in the waiting room and the patient room. They made the urgent care experience as pleasant as possible. Highly recommend this facility.
I went in with an injury to my knee in the evening. The receptionist was fast and efficient. I was called back within 5 minutes. The nurse was friendly, courteous and had a sense of humor:) She gathered all the pertinent information for the …
I just had a c section at Kootenai. I have given birth to two other babies at two other hospitals as well. I had a wonderful experience despite going into labor before my scheduled c section and having to wait for another c section to Be …
I had to spend time in the ICU at Kootenai Health’s ICU. Rachel White the nurse supervisor was super-nova (beyond awesome) and the personal care that she had and the attention to detail when preparing for information that the VA would need …
The experience was great. I was taken back to the dressing room and told to wait in the waiting room area. Very sweet woman. It wasn’t long at all then the lady came for me and explained every step of the way. She was awesome. I was then …