Called to schedule the annual cleaning of the furnace. He was very efficient checked to make sure all my information was correct then scheduled an appointment Told me I was right on time because I thought I was late. Very pleasant and efficient.
UPDATED EXTREMLY EXCELLENT SERVICE AT ALL ENDS OF THIS BUSINESS THANK YOU👍adding to my review debbie in the accounting department is a huge asset to this company her customer care service is reliving and comfortable thank you debbie 🙂 …
Annual service, cleaning and preventive maintenance. Been using Kosco/Paraco/Heritage/HOP Energy for 24+years. They seem to be handling the current supply chain disruptions as well as can be expected. First time for Brian doing the service here. Very courteous, knowledgeable, and answered all my questions!
I have been a customer for 21 years and the company has left me without oil 3 times in the past two years. We call them ahead of time to say it’s safe to travel our driveway and they don’t come. They wait until an ice storm or snowstorm to say the driveway is impassable. I’m sure we’re not the only customers that live in a rural area..
We had our annual oil burner servicing today and the service tec was polite and efficient as usual. I would recommend him and Kosco to anyone needing service for their heating system!
I needed to speak with someone re. my choice in plans. My computer wasn’t working well and I phoned the office. Debbie, one of the representatives spoke with me. She was so helpful, knowledgeable, and professional. Even though it’s a busy …
We were due for an annual maintenance service and Lionel was absolutely wonderful, this 5 star review is for him! He was very professional, courteous and extremely knowledgeable! Our first experience with Kosco Heritage was quite the …
I called KoscoHeritage at 9am this morning after my furnace failed to come on and Debbie couldn’t have been nicer or more committed to having it fixed asap. Brian showed up a couple of hours later and within minutes diagnosed the problem and fixed it immediately. Great job Debbie and Brian!
I called in the morning with a furnace problem. A service man came out in early afternoon. He examined my wiring and new thermostat, and together we decided that the old thermostat line was shorting. I really appreciate being in on the …
Twice now, in very cold weather, the KoscoHeritage repair guys have shown up in less than an hour and got our furnace up and running. So glad we have them for our service contract.
I had a leak/corrosion issue with my furnace. KoscoHeritage sent Matt out the next morning. He was on time, friendly, and knew what he was doing! Great job! I recommend KoscoHeritage to anyone looking for superior service. Thank you!
Called to schedule a routine service. Representative Debbie was extremely helpful, efficient & knowledgeable. She took the time to ensure records were accurate and was very kind and pleasant to deal with. Would recommend. Thank you.
My annual oil burner service was completed by a technician named Gary today. I am impressed by the appointment reminder phone call I received the day prior to the service call, a second call I received when the technician was 15 minutes …
Your technician, Chuck, called before he came this morning and arrived at the time he said he would be here. He was very thorough in doing his job. I stayed and watched what he did – not because I didn’t think he know what he was doing …
Debby did a great job in accounts. We are very happy with KoscoHeritage Kim was a pleasure to speak with on the phone, and Linnell is quite simply, the best. Thank you. …
Yesterday morning I woke to a more than cold winter house – the furnace was off. I spoke to Mara as soon as the office opened. She was incredible!!! Asked good questions to aid the tech, reassured me the tech would arrive ASAP, and asked …
Very dependable company with very qualified technicians. Even when I have issues they are attended to with courtesy and respect. There were a couple of glitches with merger and understaffing but it seems to have been addressed. It’s been 3 …
It’s been a rough couple years and no matter what I did seemed like I found a way to do it wrong. Except for picking this company to do business with that I got RIGHT. Had a series of things go wrong, and the people here were great talked …
I have been a home heating oil customer of Kosco since 1991. As a 70 year old, it’s important for me that whenever I call with a question, I not be dismissed. I appreciate how the office staff listens to what I have to say and
then resolves my issue in a courteous, professional manner.
Technician Jay, was at my house today to do my annual tune up on both my furnaces. He arrived on time and completed both units in a timely fashion. He reviewed with me the efficiency of both units and expressed the units were in good condition. He is an asset to the company. A job well done. Thank you.
Joan Stickle
The lady who took my call was very helpful and kind. She listened carefully to my problem and immediately set me up for a technician’s visit.
The man arrived well within the projected window of time. He was a great guy, …
I”ve always had a pleasant person answer the phone or reply to my email questions at HOP. I’ve had the same service technician here for the last 4 years for my annual cleaning; he’s the best! Even bad news isn’t quite as bad if terms are …
I came home to no heat or hot water. Within a couple of hours the technician arrived and fixed the issue. I felt like they really understood how serious the situation was and responded with compassion and professionalism.
Thank you!
We contacted Kosco to report an issue with our oil burner. Appointment was scheduled in a reasonable amount of time and the technician, Gerard, was punctual, efficient, competent and courteous. Thank you!
Kosco is a really great company. Good customer service is rare these days, and the phone reps for Kosco are always incredibly friendly, helpful, and on the ball. The service technicians who come to your home are also reliable, professional, and friendly. Been a customer for many years and remain very satisfied.
I have been a customer for 38 years. Customer Service, Ally, was especially helpful (despite multiple calls) and saw to it that everything would be handled! Today was my last delivery of oil by Evan, who has been my delivery “guy” for the …
Technician Micah was expert, thorough, informative and considerate. Answering all my questions and concerns. Very pleased with his service. Thank you. …
I posted an issue this past weekend. I want to change my review as HOP Energy stepped up and sent an emergency truck to deliver oil during my oil delay. Today Debbie assured me they are coming back today to top off delivery. I realize with …
I am very happy with the services of Kosco Heritage. They are very responsive to problems, and efficiently solve issues with furnaces. They come right on schedule, and I’m glad to be their customer.
Henry has been there forever. He’s always done my service calls. My girl is old and Henry has the touch. He’s a great help. Very knowledgeable . Great job.
Great company with great service!! Oil burner failed and the temps were low 20s. Called Kosco Heritage and they had a service man over in a short time. Professional, knowledgeable, courteous and kind, he got it running and made sure …
Just got off the phone with Debbie, who was a fantastic help. She resolved my billing questions, set up delivery and service appointments, explained the prepay service plans, and even calculated what my monthly payment might be. Perfect customer service!
These five stars aren’t so much for KoscoHeritage Service as a whole, but for three superb employees that helped us through a weather-related heating crisis: the fantastic DEBBIE and JEANNIE, Delivery Service reps who not only went above …
The staff at Kosco Heritage are very knowledgeable and very pleasant. Today, Debbie was extremely helpful to me with scheduling deliveries. I definitely recommend them.
I have been a customer since 1984 and feel that Kosco is an excellent choice for home heating. Their staff are always friendly, helpful and professional. When you make an appointment for servicing they are prompt and always on time. I would …
I called Kosco about a problem with my account. The agent Ashley was able to sort thru the problems and come to a resolution. The problem was taken care of with patience and effort on her part. Thank you Ashley for your good work. JK
Matt was truly a friendly professional staff member for your company. He was polite enough to stay and service the central air unit. No need to reschedule somebody else to do the job. That’s business at its finest’ why would I even think of …
I signed up with the Mid Hudson Co op again and was confused regarding how many gallons I used last year and certain plans they offered .. Plus I needed to replace my tank over the summer.. I needed to call back 2 times for different …
Debbie in customer service is the quintessential professional. Helped me out a few weeks ago with payment plan options. Today Bill did annual maintenance service on boiler and did a great job. He also gave me insight on status of my tanks …
I spoke with Jeanne today and she took the time to explain the benefits of a budget plan for my situation. She carefully reviewed my account and my previous oil usage and was able to set me up with a plan that fits my needs. She was very thorough and a pleasure to speak with. I highly recommend Kosco Heritage for all your oil needs
I have had the fortune to converse with Debbie on two separate occasions, the 1st, when we experienced running out of oil twice within a 24-hour time period. After receiving the emergency 10 gallon delivery around midnight, our tank ran …
Kosco Heritage is the best energy company in the Hudson Valley. They are reliable especially in emergency situations…you never have to worry about them showing up. …
Needed an emergency delivery and a tank prime after hours on a Friday. The service tech was here within 45 minutes, fixed the issue and we were back in business. Awesome, quick, friendly service! Much appreciated!!
I called Kosco in regard to my fuel oil contract for the coming year. The associate I worked with, Debbie, couldn’t have been kinder or more resourceful as she mapped out some good options for the year ahead. She acknowledged the dramatic …
Called about a wifi thermostat. Was not in a rush, but was offered installation within the hour. I was pleasantly shocked. Bill arrived shortly after and installed the new thermostat. He patiently explained how it works and answered all of …
This company is full of it and they are a joke. I renewed my yearly contract with Hop/Kosco Energy January 2022 to January 2023 at $3.09 per gallon. Today they made a delivery to my house, but I noticed a huge discrepancy. Instead of …
I honestly had a difficult experience with this company. I was signed up for auto delivery, but was being charged way more than I could have possibly used. After trying to explain my case, I ended up just paying and asking to be removed …
I have two instances of really great experiences with HOP. First on Christmas Eve Day, 2021, a Friday, my furnace motor decided to quit, I was potentially looking at freezing temperatures all over the Xmas weekend. Merry Christmas huh? …
First, we need to say that we have always had positive experiences with each of the technicians whom Kosco has dispatched to attend to any of our home heating issues. Today, Micah tended to the problems that caused quite a few concerning, …
Linell (sp?), the technician that serviced our unit was Professional with a capital “p”. He was polite, kind, diagnosed the problem quickly, and found a place to get the part in good time. I could not ask for better service than what we received! Good deal from initiating the service by phone till the completion of it.
I want to thank Wayne for his excellent work this Saturday. Despite what I understood from the dispatcher and later from Wayne to be an especially busy day he arrived at the promised time. He came in took stock of the situation and had the …
Jeannie, the representative at KoscoHeritage Energy, was the best! She answered all my questions and fully explained everything I asked. Her knowledge and friendly personality made all the difference. Thank you Jeannie.
Debbie was wonderful today helping me with my budget plan. She made it a little less painful (OIL PRICES) with her knowledge, efficiency, and pleasant personality. Thank you Debbie !!!!!
We are very grateful for a Sunday service call to restore the function of our boiler. The technician arrived promptly. He was knowledgeable, competent, thorough and pleasant. Excellent service- thankful customers.
Had our annual service today. the rating is a 5 due to Gerard who was the service tech. I explained to him an issue with some previous work that had been completed in Jan. 2022. I had sent an email, which went unanswered, and I had …
The service technician who responded to our “no hot water” call texted when he was on his way. He showed up shortly after and quickly diagnosed and repaired the problem. He was pleasant to talk with and explained the issue and how to check on future similar issues. Job very well done!
G. our service person was on time and very curious. Upon inspection prior to cleaning, it was found that our fuel pump in the oil blower unit was leaking and needed replacement. The part was readily available in his service van. Afterwards, …
Debbie went above and beyond for me today to straighten out a delivery/billing issue. She was very informative and helpful and she listened, also acknowledging the many years I have been a faithful customer. I wish they still did propane! …
I renewed our oil service energy program today with Kosco Heritage.They’ve done a great job over the past year, so it was a no-brainer. They’ve proven to be very reliable and always professional, not to mention helpful, available and friendly over the phone. Hats off to Ashley who handled my call today!
We just had our annual furnace maintenance through KoscoHeritage. Our technician was Gerard. He was absolutely wonderful – service was neat, conscientious and thorough. We also have a small child who is interested in machines, and Gerard …
Called in a problem of no hot water from our oil burner. The problem was diagnosed and fixed within 3 hours of the initial call. All in all it was a good experience. It was a Saturday evening.
I have dealt with Debbie last few years with kosco. Debbie has always took great time and care with me. People like Debbie make it a pleasure doing business with Kosco.
Ashley efficiently resolved my billing and website access problems. She was a delightful person to deal with. I’ve spoken with her before with the same results.
I’ve been a ustomer for 8+ years and have had exceptional service. Brenda @ Kosco went above and beyond to make sure my fuel oil need were met. I have a system 2000 furnace and they always keep it running on point.
excellent information and customer service. Appreciated the patience and consideration of knowledge shared about the ins and outs of the programs. We are fairly new in this field and greatly appreciate the time and service given to us.
I called customer service today with several unrelated questions. I was sure I would bounce around from one person to another. I spoke to Debbie who answered ALL of my questions. She knew all the answers. Plus she gave me some money …
Our water heater broke down and spilled water all over our garage. Kosco was quick to assist. They ordered a new water heater and had it installed within 2 days. We really appreciated their excellent response. Kosco, all of your employees are wonderful!
The customer service is A+. Every time I have called they’ve been extremely helpful and patient with my questions. They helped put rather confusing oil plan information into layman’s terms for me to better understand my contract terms.
I recently became a customer when my parents passed away. Kosco was their energy company. Everyone that I dealt with was so kind, courteous and knowledgeable, from the customer service representative to the service man. They went above and beyond to meet our needs. I would highly recommend them!
I have been a long time Kosco customer. I have always received excellent professional service from delivery, service and customer service. The last few years a very efficient employee named has gone above and beyond to help me. She is …
Great service! Spoke to Debbie about Kosco’s various payment plans for heating oil. She was most helpful in looking at my previous years usage and finding a plan that would be best for me. An excellent experience.
Customer rep.Debbie understood my needs, was incredibly friendly, and it was a real pleasure talking with her!
Spoke to Mara today about an extra oil delivery and she was incredibly clear …
Jan. 19,2023. Once again Linnell did a tremendous job with our furnace. He gives advice that helps me keep up with it all year. He and Jodi rearranged our scheduled annual service to accommodate this earlier date . We have enjoyed all …
Joan in customer service was fantastic. She helped me navigate their system to add another location to my account She also contacted other departments with questions I had and when she received the answers, followed up by getting back to me promptly. Thank you for great customer service!
Customer Service Rep. Debbie was so very helpful with my questions. In addition, she was friendly, cheerful and knowledgeable. Thanks for your help, Debbie!
Much thanks to Oneil for his customer service today. Not only did he resolve my issue but he was pleasure to work with. Dont believe it when someone else tells you, “I’m sorry, nothing can be done.”
I spoke with Debbie on the phone and she was extremely helpful, knowledgeable, and courteous. This is an extremely easy company to work with and I appreciate how easy they make it to order oil and service our boiler
I’ve was a customer of Kosco for about 20 years, they were fantastic. Now they are hop energy, not so happy. Things that were covered by Kosco in their service contract are now not covered, and the cost went up, not to mention customer service is not the same.
We’ve been customers since 1992, and have always been impressed with the quality of service this company provides. Any questions, requests, or issues we’ve had through the years have been addressed in a friendly, polite way by the excellent …
Ally was amazing in clearly explaining my options for great savings in the midst of this very challenging heating season . She was courteous, kind and articulate. Top notch customer service!
Had yearly service on my oil furnace today. I appreciate the text when he was on his way. He answered all my questions and was very pleasant. Mat checked out some concerns I had. We had a very nice conversation. Thank You
This company has very poor customer service. They subbed out HVAC mini splits for my home. They quoted two days of labor. The sub took four hours, insisted it had it go in the most hideous possible location and lazily ran wire through the …
I am very disappointed with Kosco Heritage Oil Company (subsidiary of sorts) under the umbrella company Hop Energy.
I signed a contract 8/24/22 and as of today 12/2/22, no tuneup for the furnace …
Check your bills people! I am truly shocked at the price gouging that I experienced from KoskoHeritage. I have been a customer for nearly two years, set to auto-delivery, and a fully credit checked account, and was recently charged over $6 …
Furnace starting blowing cold air. It was just serviced last month. Called Kosco and they sent service person within a few hours. Igniter was bad. Such great service so quickly. Glad I have stayed with them and had a service contract. Thanks Kosco
Amazing service! Bill was unbelievably helpful fixing when our heat went out at night in the winter, going above and beyond what I ever would have expected. What a fantastic company.
Chris was very helpful when I called. She said I bought to much of a product and could buy much less. She did not have to do that. She could have sold me the same amount and took my money but she was helpful and honest. Mike
Spoke with Chris and his manager today over a billing dispute. I have never received such terrible service in my life. They would not even let me complete a sentence before interrupting me. If you want to have a company that treats their customers with respect, DO NOT choose this one. What a shame.
Today I had my annual oil burner service. The technician, Linnell, had been to my house before. He is the most polite service tech that came to our house over the past 21 years. Linnell is thorough, very efficient, does a complete job and most respectful of his customers. KOSCO/HOP should clone him in everyway. Thank you.
We have been customers of Kosco for a long time with a good overall experience. Maybe due to the mergers with Hop and Heritage, or the Covid pandemic, we feel that in the past few years they have become less user friendly. Having said that, …
My experience with KoscoHeritage has been great. Always prompt with refilling our oil and any time I’ve needed to call, support has been very helpful and quick. Highly recommend.
Ashley was very informed. She help me sign up for the friends and family plan. She helped me make the right decisions
She was very patient with me and so very helpful. When I said good bye I felt …
Had an appointment for maintenance on my furnace. Chuck showed up and was courteous, knowledgeable and professional. Chuck knows his business and would recommend him any day of the week.
The Kosco service person arrived promptly, and quickly diagnosed and corrected my problem. He was courteous and helpful. It was another example of why I am pleased with your dependability and service.
We had our heating system serviced so it can be ready for the winter season. The technician was very informative and answered all my questions. He made certain not the spill anything and left everything clean.
Thanks for caring!
Technician was courteous, professional, and efficient. At the conclusion of the maintenance to our boiler, Micah explained the components he replaced and told us why. Was very satisfied with the service he provided.
Matt was great. He helped us out on a Sunday before a snow storm when we had a problem with a sensor on our furnace. Calling in the issue to Jodi she was able to get Matt out to our home within a few hours. I’m so grateful!
I spoke today with Debbie in Billing and she was most knowledgeable, helpful and couteous. She helped me through the process for setting up a fuel oil lock-in price and followed up with all the documents as promised. I wish more companies had employees like this!
I just got off the phone with a very nice lady. I apologize I did not catch her name. She walked me through step by step how to set up my accounts. Online. This is something I had issues with in the past. It was very nice to have someone go out of there way to help.
It was a pleasure today to speak with customer service representative Debbie @ HOP Energy/ Kosco Heritage She was very pleasant to talk to easy to understand and very efficient. The reason for my call was handled swiftly and without a …
I’ve been with Kosco since 1985. Their name has changed several times but their service and dependability has not. The customer service department is always helpful and their service department is knowledgeable, professional, personable, …
My mother has been a customer for years. Over the Christmas holiday, her furnace wasn’t working. When she called, a service worker was at her house within an hour. He was friendly and helpful. The problem was fixed in minutes. Highly recommend
Kosco has for the last three decades that I have been a customer has always has had a 5 star rating. To the service team, delivery personnel and office staff each employee has been exemplary. I want to especially recognize office staff member Jeane for her patience in helping me manage my account in this computer age.
Last night, my tenant came home from work to no heat. I called Kosco to request service and spoke with their answering service. Within 15 minutes, I received a call from the Kosco service dispatcher. The technician was on another call In …
I am a first-time home owner. I had the pleasure of speaking with Debby today about questions I had about my first fuel delivery and invoice. Debby couldn’t have been more pleasant, informative and helpful. She explained everything in …
I am a KoscoHeritage customer and spoke with Ashley and Mr, Oneal . Both did an outstanding job with setting me up with a yearly fuel oil plan. I would recommend them , and the oil company for customer satisfaction. It is always nice that these individuals put in the extra time and effort for me. Thank You
I contacted KoscoHeritage Energy to discuss my current account arrangements and to explore the possibilities for pricing, delivery and payment options given the current high cost of fuel oil. Their representative, Luna, was extremely …
After being out of town for a few days I returned home and found my boiler off. As a technologically challenged senior I was extremely concerned. I placed a call noon today. Before 3;00 a lovely man came by to my home, diagnosed the …
This is the second time this week we’ve had no heat upstairs because of a faulty zone valve. Matt installed a new one and checked everything in the system. He is an excellent technician — knowledgeable, friendly and forthcoming. Explained everything. Give him a raise. And thanks for the prompt attention of your phone person.
If there were 10 stars you would get it. The service man who came to my house was.amazing. He was detailed in explaining the issue, polite and worked quickly. Seriously, could not ask for better service!! Also I would like to send a shout …
I’m a new customer and so far I’m impressed: Chuck just did a super thorough job servicing our older boiler – and shared a wealth of knowledge in the process. While the delivery driver, Dave, managed to navigate our challenging driveway …
Called to schedule the annual cleaning of the furnace. He was very efficient checked to make sure all my information was correct then scheduled an appointment Told me I was right on time because I thought I was late. Very pleasant and efficient.
UPDATED EXTREMLY EXCELLENT SERVICE AT ALL ENDS OF THIS BUSINESS THANK YOU👍adding to my review debbie in the accounting department is a huge asset to this company her customer care service is reliving and comfortable thank you debbie 🙂 …
Annual service, cleaning and preventive maintenance. Been using Kosco/Paraco/Heritage/HOP Energy for 24+years. They seem to be handling the current supply chain disruptions as well as can be expected. First time for Brian doing the service here. Very courteous, knowledgeable, and answered all my questions!
I have been a customer for 21 years and the company has left me without oil 3 times in the past two years. We call them ahead of time to say it’s safe to travel our driveway and they don’t come. They wait until an ice storm or snowstorm to say the driveway is impassable. I’m sure we’re not the only customers that live in a rural area..
We had our annual oil burner servicing today and the service tec was polite and efficient as usual. I would recommend him and Kosco to anyone needing service for their heating system!
I needed to speak with someone re. my choice in plans. My computer wasn’t working well and I phoned the office. Debbie, one of the representatives spoke with me. She was so helpful, knowledgeable, and professional. Even though it’s a busy …
Excellent service to repair my boiler. Tech Chuck Hess is the best. Fixed the problem fast and got my boiler up and running. Highly recommended.
We were due for an annual maintenance service and Lionel was absolutely wonderful, this 5 star review is for him! He was very professional, courteous and extremely knowledgeable! Our first experience with Kosco Heritage was quite the …
I called KoscoHeritage at 9am this morning after my furnace failed to come on and Debbie couldn’t have been nicer or more committed to having it fixed asap. Brian showed up a couple of hours later and within minutes diagnosed the problem and fixed it immediately. Great job Debbie and Brian!
I spoke with Ashley again today to follow up on paperwork I needed to send to her. As always, she’s a pleasure to work with!
I called in the morning with a furnace problem. A service man came out in early afternoon. He examined my wiring and new thermostat, and together we decided that the old thermostat line was shorting. I really appreciate being in on the …
Twice now, in very cold weather, the KoscoHeritage repair guys have shown up in less than an hour and got our furnace up and running. So glad we have them for our service contract.
I had a leak/corrosion issue with my furnace. KoscoHeritage sent Matt out the next morning. He was on time, friendly, and knew what he was doing! Great job! I recommend KoscoHeritage to anyone looking for superior service. Thank you!
Called to schedule a routine service. Representative Debbie was extremely helpful, efficient & knowledgeable. She took the time to ensure records were accurate and was very kind and pleasant to deal with. Would recommend. Thank you.
My annual oil burner service was completed by a technician named Gary today. I am impressed by the appointment reminder phone call I received the day prior to the service call, a second call I received when the technician was 15 minutes …
Your technician, Chuck, called before he came this morning and arrived at the time he said he would be here. He was very thorough in doing his job. I stayed and watched what he did – not because I didn’t think he know what he was doing …
Debby did a great job in accounts. We are very happy with KoscoHeritage Kim was a pleasure to speak with on the phone, and Linnell is quite simply, the best. Thank you. …
Yesterday morning I woke to a more than cold winter house – the furnace was off. I spoke to Mara as soon as the office opened. She was incredible!!! Asked good questions to aid the tech, reassured me the tech would arrive ASAP, and asked …
Very dependable company with very qualified technicians. Even when I have issues they are attended to with courtesy and respect. There were a couple of glitches with merger and understaffing but it seems to have been addressed. It’s been 3 …
I greatly appreciated the attention and help I received on this phone call.
The best customer service I’ve had in a very long time. Professional, knowledgeable, courteous. What more can one ask for!
Debbie was extremely helpful, very friendly, and explained things clcearly.
It’s been a rough couple years and no matter what I did seemed like I found a way to do it wrong. Except for picking this company to do business with that I got RIGHT. Had a series of things go wrong, and the people here were great talked …
I have been a home heating oil customer of Kosco since 1991. As a 70 year old, it’s important for me that whenever I call with a question, I not be dismissed. I appreciate how the office staff listens to what I have to say and
then resolves my issue in a courteous, professional manner.
Technician Jay, was at my house today to do my annual tune up on both my furnaces. He arrived on time and completed both units in a timely fashion. He reviewed with me the efficiency of both units and expressed the units were in good condition. He is an asset to the company. A job well done. Thank you.
Joan Stickle
The lady who took my call was very helpful and kind. She listened carefully to my problem and immediately set me up for a technician’s visit.
The man arrived well within the projected window of time. He was a great guy, …
I”ve always had a pleasant person answer the phone or reply to my email questions at HOP. I’ve had the same service technician here for the last 4 years for my annual cleaning; he’s the best! Even bad news isn’t quite as bad if terms are …
I came home to no heat or hot water. Within a couple of hours the technician arrived and fixed the issue. I felt like they really understood how serious the situation was and responded with compassion and professionalism.
Thank you!
We contacted Kosco to report an issue with our oil burner. Appointment was scheduled in a reasonable amount of time and the technician, Gerard, was punctual, efficient, competent and courteous. Thank you!
Kosco is a really great company. Good customer service is rare these days, and the phone reps for Kosco are always incredibly friendly, helpful, and on the ball. The service technicians who come to your home are also reliable, professional, and friendly. Been a customer for many years and remain very satisfied.
I have been a customer for 38 years. Customer Service, Ally, was especially helpful (despite multiple calls) and saw to it that everything would be handled! Today was my last delivery of oil by Evan, who has been my delivery “guy” for the …
Technician Micah was expert, thorough, informative and considerate. Answering all my questions and concerns. Very pleased with his service. Thank you. …
I posted an issue this past weekend. I want to change my review as HOP Energy stepped up and sent an emergency truck to deliver oil during my oil delay. Today Debbie assured me they are coming back today to top off delivery. I realize with …
I am very happy with the services of Kosco Heritage. They are very responsive to problems, and efficiently solve issues with furnaces. They come right on schedule, and I’m glad to be their customer.
Henry has been there forever. He’s always done my service calls. My girl is old and Henry has the touch. He’s a great help. Very knowledgeable . Great job.
Great company with great service!! Oil burner failed and the temps were low 20s. Called Kosco Heritage and they had a service man over in a short time. Professional, knowledgeable, courteous and kind, he got it running and made sure …
Just got off the phone with Debbie, who was a fantastic help. She resolved my billing questions, set up delivery and service appointments, explained the prepay service plans, and even calculated what my monthly payment might be. Perfect customer service!
These five stars aren’t so much for KoscoHeritage Service as a whole, but for three superb employees that helped us through a weather-related heating crisis: the fantastic DEBBIE and JEANNIE, Delivery Service reps who not only went above …
The staff at Kosco Heritage are very knowledgeable and very pleasant. Today, Debbie was extremely helpful to me with scheduling deliveries. I definitely recommend them.
I have been a customer since 1984 and feel that Kosco is an excellent choice for home heating. Their staff are always friendly, helpful and professional. When you make an appointment for servicing they are prompt and always on time. I would …
I called Kosco about a problem with my account. The agent Ashley was able to sort thru the problems and come to a resolution. The problem was taken care of with patience and effort on her part. Thank you Ashley for your good work. JK
I’ve been a Kosco customer for 37 years. The representatives are always friendly and knowledgeable and the service is excellent.
Matt was truly a friendly professional staff member for your company. He was polite enough to stay and service the central air unit. No need to reschedule somebody else to do the job. That’s business at its finest’ why would I even think of …
I signed up with the Mid Hudson Co op again and was confused regarding how many gallons I used last year and certain plans they offered .. Plus I needed to replace my tank over the summer.. I needed to call back 2 times for different …
The customer service rep (Debby) was excellent. She was so helpful for all my questions. In addition to scheduling my service cleaning.
Good service at a reasonable price. Technician was professional, helpful and pleasant.
Peter came quickly and did excellent work. Our furnace is back in business.
Debbie in customer service is the quintessential professional. Helped me out a few weeks ago with payment plan options. Today Bill did annual maintenance service on boiler and did a great job. He also gave me insight on status of my tanks …
Debbie answered all my questions. Delightful and knowledgeable person.
She is a asset to this company!
I spoke with Jeanne today and she took the time to explain the benefits of a budget plan for my situation. She carefully reviewed my account and my previous oil usage and was able to set me up with a plan that fits my needs. She was very thorough and a pleasure to speak with. I highly recommend Kosco Heritage for all your oil needs
I have had the fortune to converse with Debbie on two separate occasions, the 1st, when we experienced running out of oil twice within a 24-hour time period. After receiving the emergency 10 gallon delivery around midnight, our tank ran …
Kosco Heritage is the best energy company in the Hudson Valley. They are reliable especially in emergency situations…you never have to worry about them showing up. …
Needed an emergency delivery and a tank prime after hours on a Friday. The service tech was here within 45 minutes, fixed the issue and we were back in business. Awesome, quick, friendly service! Much appreciated!!
I called Kosco in regard to my fuel oil contract for the coming year. The associate I worked with, Debbie, couldn’t have been kinder or more resourceful as she mapped out some good options for the year ahead. She acknowledged the dramatic …
Called about a wifi thermostat. Was not in a rush, but was offered installation within the hour. I was pleasantly shocked. Bill arrived shortly after and installed the new thermostat. He patiently explained how it works and answered all of …
This company is full of it and they are a joke. I renewed my yearly contract with Hop/Kosco Energy January 2022 to January 2023 at $3.09 per gallon. Today they made a delivery to my house, but I noticed a huge discrepancy. Instead of …
I honestly had a difficult experience with this company. I was signed up for auto delivery, but was being charged way more than I could have possibly used. After trying to explain my case, I ended up just paying and asking to be removed …
I have two instances of really great experiences with HOP. First on Christmas Eve Day, 2021, a Friday, my furnace motor decided to quit, I was potentially looking at freezing temperatures all over the Xmas weekend. Merry Christmas huh? …
First, we need to say that we have always had positive experiences with each of the technicians whom Kosco has dispatched to attend to any of our home heating issues. Today, Micah tended to the problems that caused quite a few concerning, …
Linell (sp?), the technician that serviced our unit was Professional with a capital “p”. He was polite, kind, diagnosed the problem quickly, and found a place to get the part in good time. I could not ask for better service than what we received! Good deal from initiating the service by phone till the completion of it.
I want to thank Wayne for his excellent work this Saturday. Despite what I understood from the dispatcher and later from Wayne to be an especially busy day he arrived at the promised time. He came in took stock of the situation and had the …
Jeannie, the representative at KoscoHeritage Energy, was the best! She answered all my questions and fully explained everything I asked. Her knowledge and friendly personality made all the difference. Thank you Jeannie.
Debbie was wonderful today helping me with my budget plan. She made it a little less painful (OIL PRICES) with her knowledge, efficiency, and pleasant personality. Thank you Debbie !!!!!
Both Ashley on 6/14 and Joan on 6/15 provided me with WONDERFUL customer service.
They were knowledgable , able to explain clearly and patient. …
The technician was competent and very respectful. It’s was a pleasure doing business with him.
Can’t recommend highly enough & service tech very wonderful efficient top-notch. Fixed expansion tank and was in and out in 20 minutes.
We are very grateful for a Sunday service call to restore the function of our boiler. The technician arrived promptly. He was knowledgeable, competent, thorough and pleasant. Excellent service- thankful customers.
Had our annual service today. the rating is a 5 due to Gerard who was the service tech. I explained to him an issue with some previous work that had been completed in Jan. 2022. I had sent an email, which went unanswered, and I had …
The service technician who responded to our “no hot water” call texted when he was on his way. He showed up shortly after and quickly diagnosed and repaired the problem. He was pleasant to talk with and explained the issue and how to check on future similar issues. Job very well done!
G. our service person was on time and very curious. Upon inspection prior to cleaning, it was found that our fuel pump in the oil blower unit was leaking and needed replacement. The part was readily available in his service van. Afterwards, …
Short wait time and very positive experience. Their ability to estimate tank fullness is amazing.
Debbie went above and beyond for me today to straighten out a delivery/billing issue. She was very informative and helpful and she listened, also acknowledging the many years I have been a faithful customer. I wish they still did propane! …
I renewed our oil service energy program today with Kosco Heritage.They’ve done a great job over the past year, so it was a no-brainer. They’ve proven to be very reliable and always professional, not to mention helpful, available and friendly over the phone. Hats off to Ashley who handled my call today!
We just had our annual furnace maintenance through KoscoHeritage. Our technician was Gerard. He was absolutely wonderful – service was neat, conscientious and thorough. We also have a small child who is interested in machines, and Gerard …
Great service. I’ve been with kosco for over 8 years, since I’ve lived here, and I’ve been consistently happy with them.
Had a great furnace service. Technician was prompt, polite and thorough!
I’ve been a customer +30 yrs. Always responsive, service tech was thorough & polite. I love Kosco!
Called in a problem of no hot water from our oil burner. The problem was diagnosed and fixed within 3 hours of the initial call. All in all it was a good experience. It was a Saturday evening.
Debbie was incredibly helpful and enthusiastic. It was an actual pleasure chatting to her and getting my contract sorted out. Stellar employee.
I have dealt with Debbie last few years with kosco. Debbie has always took great time and care with me. People like Debbie make it a pleasure doing business with Kosco.
Ashley efficiently resolved my billing and website access problems. She was a delightful person to deal with. I’ve spoken with her before with the same results.
I’ve been a ustomer for 8+ years and have had exceptional service. Brenda @ Kosco went above and beyond to make sure my fuel oil need were met. I have a system 2000 furnace and they always keep it running on point.
excellent information and customer service. Appreciated the patience and consideration of knowledge shared about the ins and outs of the programs. We are fairly new in this field and greatly appreciate the time and service given to us.
I called customer service today with several unrelated questions. I was sure I would bounce around from one person to another. I spoke to Debbie who answered ALL of my questions. She knew all the answers. Plus she gave me some money …
Our water heater broke down and spilled water all over our garage. Kosco was quick to assist. They ordered a new water heater and had it installed within 2 days. We really appreciated their excellent response. Kosco, all of your employees are wonderful!
The customer service is A+. Every time I have called they’ve been extremely helpful and patient with my questions. They helped put rather confusing oil plan information into layman’s terms for me to better understand my contract terms.
I recently became a customer when my parents passed away. Kosco was their energy company. Everyone that I dealt with was so kind, courteous and knowledgeable, from the customer service representative to the service man. They went above and beyond to meet our needs. I would highly recommend them!
I have been a long time Kosco customer. I have always received excellent professional service from delivery, service and customer service. The last few years a very efficient employee named has gone above and beyond to help me. She is …
Great service! Spoke to Debbie about Kosco’s various payment plans for heating oil. She was most helpful in looking at my previous years usage and finding a plan that would be best for me. An excellent experience.
Customer rep.Debbie understood my needs, was incredibly friendly, and it was a real pleasure talking with her!
Spoke to Mara today about an extra oil delivery and she was incredibly clear …
Jan. 19,2023. Once again Linnell did a tremendous job with our furnace. He gives advice that helps me keep up with it all year. He and Jodi rearranged our scheduled annual service to accommodate this earlier date . We have enjoyed all …
Joan in customer service was fantastic. She helped me navigate their system to add another location to my account She also contacted other departments with questions I had and when she received the answers, followed up by getting back to me promptly. Thank you for great customer service!
Customer Service Rep. Debbie was so very helpful with my questions. In addition, she was friendly, cheerful and knowledgeable. Thanks for your help, Debbie!
Much thanks to Oneil for his customer service today. Not only did he resolve my issue but he was pleasure to work with. Dont believe it when someone else tells you, “I’m sorry, nothing can be done.”
I spoke with Debbie on the phone and she was extremely helpful, knowledgeable, and courteous. This is an extremely easy company to work with and I appreciate how easy they make it to order oil and service our boiler
I’ve was a customer of Kosco for about 20 years, they were fantastic. Now they are hop energy, not so happy. Things that were covered by Kosco in their service contract are now not covered, and the cost went up, not to mention customer service is not the same.
We’ve been customers since 1992, and have always been impressed with the quality of service this company provides. Any questions, requests, or issues we’ve had through the years have been addressed in a friendly, polite way by the excellent …
Ally was amazing in clearly explaining my options for great savings in the midst of this very challenging heating season . She was courteous, kind and articulate. Top notch customer service!
Had yearly service on my oil furnace today. I appreciate the text when he was on his way. He answered all my questions and was very pleasant. Mat checked out some concerns I had. We had a very nice conversation. Thank You
This company has very poor customer service. They subbed out HVAC mini splits for my home. They quoted two days of labor. The sub took four hours, insisted it had it go in the most hideous possible location and lazily ran wire through the …
I am very disappointed with Kosco Heritage Oil Company (subsidiary of sorts) under the umbrella company Hop Energy.
I signed a contract 8/24/22 and as of today 12/2/22, no tuneup for the furnace …
Check your bills people! I am truly shocked at the price gouging that I experienced from KoskoHeritage. I have been a customer for nearly two years, set to auto-delivery, and a fully credit checked account, and was recently charged over $6 …
Furnace starting blowing cold air. It was just serviced last month. Called Kosco and they sent service person within a few hours. Igniter was bad. Such great service so quickly. Glad I have stayed with them and had a service contract. Thanks Kosco
Amazing service! Bill was unbelievably helpful fixing when our heat went out at night in the winter, going above and beyond what I ever would have expected. What a fantastic company.
Our annual boiler service technician was very professional, courteous, on time and did a great job. He reflects well on the company. Thank you.
Chris was very helpful when I called. She said I bought to much of a product and could buy much less. She did not have to do that. She could have sold me the same amount and took my money but she was helpful and honest. Mike
Spoke with Chris and his manager today over a billing dispute. I have never received such terrible service in my life. They would not even let me complete a sentence before interrupting me. If you want to have a company that treats their customers with respect, DO NOT choose this one. What a shame.
Today I had my annual oil burner service. The technician, Linnell, had been to my house before. He is the most polite service tech that came to our house over the past 21 years. Linnell is thorough, very efficient, does a complete job and most respectful of his customers. KOSCO/HOP should clone him in everyway. Thank you.
We have been customers of Kosco for a long time with a good overall experience. Maybe due to the mergers with Hop and Heritage, or the Covid pandemic, we feel that in the past few years they have become less user friendly. Having said that, …
My experience with KoscoHeritage has been great. Always prompt with refilling our oil and any time I’ve needed to call, support has been very helpful and quick. Highly recommend.
Ashley was very informed. She help me sign up for the friends and family plan. She helped me make the right decisions
She was very patient with me and so very helpful. When I said good bye I felt …
Had an appointment for maintenance on my furnace. Chuck showed up and was courteous, knowledgeable and professional. Chuck knows his business and would recommend him any day of the week.
The Kosco service person arrived promptly, and quickly diagnosed and corrected my problem. He was courteous and helpful. It was another example of why I am pleased with your dependability and service.
We had our heating system serviced so it can be ready for the winter season. The technician was very informative and answered all my questions. He made certain not the spill anything and left everything clean.
Thanks for caring!
Technician was courteous, professional, and efficient. At the conclusion of the maintenance to our boiler, Micah explained the components he replaced and told us why. Was very satisfied with the service he provided.
Matt was great. He helped us out on a Sunday before a snow storm when we had a problem with a sensor on our furnace. Calling in the issue to Jodi she was able to get Matt out to our home within a few hours. I’m so grateful!
I spoke today with Debbie in Billing and she was most knowledgeable, helpful and couteous. She helped me through the process for setting up a fuel oil lock-in price and followed up with all the documents as promised. I wish more companies had employees like this!
I just got off the phone with a very nice lady. I apologize I did not catch her name. She walked me through step by step how to set up my accounts. Online. This is something I had issues with in the past. It was very nice to have someone go out of there way to help.
It was a pleasure today to speak with customer service representative Debbie @ HOP Energy/ Kosco Heritage She was very pleasant to talk to easy to understand and very efficient. The reason for my call was handled swiftly and without a …
I’ve been with Kosco since 1985. Their name has changed several times but their service and dependability has not. The customer service department is always helpful and their service department is knowledgeable, professional, personable, …
My mother has been a customer for years. Over the Christmas holiday, her furnace wasn’t working. When she called, a service worker was at her house within an hour. He was friendly and helpful. The problem was fixed in minutes. Highly recommend
Kosco has for the last three decades that I have been a customer has always has had a 5 star rating. To the service team, delivery personnel and office staff each employee has been exemplary. I want to especially recognize office staff member Jeane for her patience in helping me manage my account in this computer age.
Last night, my tenant came home from work to no heat. I called Kosco to request service and spoke with their answering service. Within 15 minutes, I received a call from the Kosco service dispatcher. The technician was on another call In …
I am a first-time home owner. I had the pleasure of speaking with Debby today about questions I had about my first fuel delivery and invoice. Debby couldn’t have been more pleasant, informative and helpful. She explained everything in …
I am a KoscoHeritage customer and spoke with Ashley and Mr, Oneal . Both did an outstanding job with setting me up with a yearly fuel oil plan. I would recommend them , and the oil company for customer satisfaction. It is always nice that these individuals put in the extra time and effort for me. Thank You
I contacted KoscoHeritage Energy to discuss my current account arrangements and to explore the possibilities for pricing, delivery and payment options given the current high cost of fuel oil. Their representative, Luna, was extremely …
After being out of town for a few days I returned home and found my boiler off. As a technologically challenged senior I was extremely concerned. I placed a call noon today. Before 3;00 a lovely man came by to my home, diagnosed the …
This is the second time this week we’ve had no heat upstairs because of a faulty zone valve. Matt installed a new one and checked everything in the system. He is an excellent technician — knowledgeable, friendly and forthcoming. Explained everything. Give him a raise. And thanks for the prompt attention of your phone person.
If there were 10 stars you would get it. The service man who came to my house was.amazing. He was detailed in explaining the issue, polite and worked quickly. Seriously, could not ask for better service!! Also I would like to send a shout …
I’m a new customer and so far I’m impressed: Chuck just did a super thorough job servicing our older boiler – and shared a wealth of knowledge in the process. While the delivery driver, Dave, managed to navigate our challenging driveway …