Worst customer service ever I tried to ask nicely to come out and fix the antenna and they wouldn’t do it I called 10 more times and they wouldn’t come out here still so then I was pissed and they could notice it so they came out here …
Can never get anyone on the phone. They always want to “call back”. Which seems to happen when I’m always unavailable. Hasn’t be a single day in the past 3 months where there hasn’t been some connection issue. Very poor service, very unhappy customers.
Took a while to get the new tower put up but now that it is highly recommend Ken is awesome…not sure why they felt the lady who answers the phone as rude ive talked to her many times and never seemed rude to me….busy but not to busy to …
Worked good for about a month. Now im lucky to stream a movie on vudu without it stopping to buffer or tell me insufficient network speed 20 times. I have the 6 Mb package with one device connected. I work 2nd shift so im up at night so there is no tech support after hours to call when im have issues.
We have been with KUDU for nearly a year, and I can’t remember ever calling and not getting an answer unless it’s after hours. Also, the lady that i speak with to pay my bill online (which is usually a week or so late) never gives me any …
Works one day very well then will not work for 2 or 3 days in a row at all. Can hardly watch Netflix and I have the 6mbps package. When I do call they come and fix nothing. Very unsatisfied. Will be finding a different internet company. If I could rate negative stars on this review I’d do negative 50!!!!!!!!!!
If it wasn’t all that was available in my area I would have cancelled. Our internet is spotty at best and every night from 7 pm on we can’t stream any of our shows because of such bad service. Often goes out for days at a time and customer …
Since wireless systems are less stable than wired, they do have downtime occasionally (usually after storms or high winds). However, they have always been quick to reconnect me or send techs to fix the issue. I have the high speed package …
Terrible service. Cannot stay connected to the internet, cannot stream movies, etc. Service goes down for days at a time. Multiple restarts rarely fix the problem. I don’t understand how this company stays in business, am currently looking …
The service is unreliable at best. Literally, it goes out every third or fourth day. When you call, if they pick up, the lady is rude and acts as if you are annoying her. Techs that come out have provided no solutions and act as if we are …
The set-up was quick and affordable. A week later I had difficulty getting my laptop set-up. They came right out to my house and with-in 5 minutes my laptop top was up and running. Excellent service.
👎👎👎 …
Very rude and disrespectful
Great service fantastic quality
Great service! Love it!
Paying 60$ a month for nothing.
Great folks. Great internet. Steve is a great guy.
U might aswell put a gerbil on a wheel and let it run
worst Internet that you can possibly have. goes out every couple of days
Might as well have a hamster running on in a wheel connected to an Antenna
Couldn’t supply service, but did give me a call back!
We have the 6mbs package and it goes out every 2-3 hours
Worst customer service ever I tried to ask nicely to come out and fix the antenna and they wouldn’t do it I called 10 more times and they wouldn’t come out here still so then I was pissed and they could notice it so they came out here …
Can never get anyone on the phone. They always want to “call back”. Which seems to happen when I’m always unavailable. Hasn’t be a single day in the past 3 months where there hasn’t been some connection issue. Very poor service, very unhappy customers.
Terrible service. My wife and I lived in Lancaster for 6 months. I would guess wehad about 3 months up time. This was the best option in the area. …
Took a while to get the new tower put up but now that it is highly recommend Ken is awesome…not sure why they felt the lady who answers the phone as rude ive talked to her many times and never seemed rude to me….busy but not to busy to …
Worked good for about a month. Now im lucky to stream a movie on vudu without it stopping to buffer or tell me insufficient network speed 20 times. I have the 6 Mb package with one device connected. I work 2nd shift so im up at night so there is no tech support after hours to call when im have issues.
We have been with KUDU for nearly a year, and I can’t remember ever calling and not getting an answer unless it’s after hours. Also, the lady that i speak with to pay my bill online (which is usually a week or so late) never gives me any …
Works one day very well then will not work for 2 or 3 days in a row at all. Can hardly watch Netflix and I have the 6mbps package. When I do call they come and fix nothing. Very unsatisfied. Will be finding a different internet company. If I could rate negative stars on this review I’d do negative 50!!!!!!!!!!
If it wasn’t all that was available in my area I would have cancelled. Our internet is spotty at best and every night from 7 pm on we can’t stream any of our shows because of such bad service. Often goes out for days at a time and customer …
This ISP has the worst customer service, bookkeeping, and internet service I have ever had the displeasure of dealing with. …
Since wireless systems are less stable than wired, they do have downtime occasionally (usually after storms or high winds). However, they have always been quick to reconnect me or send techs to fix the issue. I have the high speed package …
Terrible service. Cannot stay connected to the internet, cannot stream movies, etc. Service goes down for days at a time. Multiple restarts rarely fix the problem. I don’t understand how this company stays in business, am currently looking …
The service is unreliable at best. Literally, it goes out every third or fourth day. When you call, if they pick up, the lady is rude and acts as if you are annoying her. Techs that come out have provided no solutions and act as if we are …
The set-up was quick and affordable. A week later I had difficulty getting my laptop set-up. They came right out to my house and with-in 5 minutes my laptop top was up and running. Excellent service.