L.A. Care Health Plan, founded in 1992 and located in Los Angeles, is a nonprofit, community-based organization that offers a wide range of health plans to communities throughout the state.
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
1055 W 7th St Fl 11, Los Angeles, CA 90017
(Translated by Google) excellent
(Original)
Exelente
(Translated by Google) Fack that’s insurance
(Original)
Fack that’s insurance
(Translated by Google) Very good well cared for by the staff
(Original) …
(Translated by Google) The worst in medical insurance damaged my teeth and now the one who sent me to root is blamed
canal and the one that did it to me the dentist for charging me for the crown …
(Translated by Google) The worst; they take a long time to be able to send the package again right environment. To create an account online is a horror. The customer service agents do not have the capacity to resolve issues related to your …
At a time when you need answers you get put on hold for hours and shuffled around to people who have no clue what is going on. There are so many different company names, I never know who or which to call and neither do they. Streamline and make this more efficient. It’s costing everyone precious time and money.
This entire juggernaut of a healthcare plan is complete garbage. I’ve asked 3 times to be assigned to a specific place and yet it’s always something different when I call that place to make an appointment. Phone system says “put your phone …
Worst insurance ever.
Very kindness
Friendly staff
Worst health care
Unpaid work.
Yeah
Best place to visit
Did Postmates
A pleasure to do business with.
very good service and fast
Affordable Health insurance for all
lol nice phone number
WORST COMPANY EVER
Hlfm
Gods waiting room, purchase private
Convenient location. Plenty of parking.
Why are they even a health plan? USELESSS !!!!
Terrible experience… Worst website ever too.
They dont pick up the phone
They did not give the provider I chose.
Very bad customer service & limited doctors accepting Covered California
😶 stroke aphasia …
I cant say it. . i am still giving my best to understand my problem with my situation .
SHAME ON YOU!!! CEO salary $800,000 + Company paid Employee food $500,000… WOW
their phone # isn’t for the recipients of the care program.
The operators are really nice and caring,making sure that all my questions are answered.
IT agents were very supportive and provided what I needed.
Terrible coverage don’t leave the state and get hurt your good as dead..
People with insurance pay x3 more $$$ than a typical cash patient, these companies work with the government and hospitals to scam YOU
Very ghetto and rude demeanor of the man answering the phone. I don’t need to be talked down to and spoken to in a condescending manner.
We took a CPR class because of the new grandchild. Just incase.
This people at LA CARE should get their act toghether and provide a ggod service for the people that paid for their saiaries. Remenber you’ll reap what you saw
Their job fair was a mess it wasn’t well organized.
I have insurance from if I can’t get my teeth clean, for dental cannot even get my teeth clean every 6months why do I have dental insurance .and I have too pay out of pocket.
No clue to how these idiots got me on their advertising list but I am grateful for all the heads up 1 star Google reviews and will keep my money far away from garbage pail people like that !
Connect Hearing and LA Care provide mutual patients with Hearing Aids. We work together to check benefits and eligibility for services rendered.
Carmen AND Eva of Membership Services is very helpful and knowledgeable. Glad she was the one who got my call.
What a joke. On hold for 38 minutes and counting. Worst waste of time ever. So embarrassing that our tax dollars fund crappy health plans like this. How hard would it be for them to answer the phone.
I just got LA Care this year and it’s very painful to use their website services and their phone lines are even worse. You can never get anyone on the phone although they claim to open 24/7.
People stay away from this plan talk to your social work and get the best you can get dont fall in to my trap I suffered miserable..
I asked to see a psychiatrist they sent me to downtown… thats 30miles from me. Why does this exist if you can never get people an appointment they can get too… la care you fail your customers and provide poor care.
They are giving me the run-around on my cancer treatment, I was diagnosed in February and still haven’t started chemo because of this insurance, I wouldn’t be surprised if I get the same answer that they give to everyone else on Google
I wish Zero was an option for their call center, the agent gave me a metaphor for explaining what services are provided by LA Care Health Plan, I was just trying to see why blood strips for a type I diabetic were no longer covered, the …
Telephone customer service is a joke. They always hang up before helping you.
They are so helpful, don’t know about the bad reviews they are amazing.
The doctors had called us about my mom because she had covid and they told us that we can take her home so she can spend the last few days moments hours with her family but they needed the authorization of LA Care unfortunately nobody could …
I want to review LA Care Health Plan and the server side get there I recommend that no one and I mean no one should apply for this health care plan they have really bad service LA Care provides medical transportation for people that can’t …
Shame on LA Care. Spending OUR money on catered dinners when there are kids and people that are supposed to be helped. Also WHY is CEO John Baackes paid over 821,000 dollars a year. If there was a minus star I would have rated this ripoff a minus 10
AWFUL…GREAT Deceivers liers….I DONT KNOW WHAT ELSE TO SAY ABOUT THIS COMPANY THAT I HAVENT SAID UPSET OVER THE PHONE….JUST THAT THEY… NEVER NEVER NEVER FIX OR FIND SOLUTION TO A PROBLEM…SAME ROUTINE SAME APOLOGY AND LEAVES YOU …
WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!! I was on the phone for over an hour just to get connected to a real live representative. The automated options did not have the option that I needed, so I tried to press 0 to talk to a …
I called to switch my Dr and facility.The agent I spoke with was very patient and explained all of my options thoroughly.It felt good to receive polite service.Thank you!
Wasn’t there, but at another business in the same building. I have the PLAN! AWESOME! NO PROBLEMS!
I been trying to go back to work I been sick and need antibiotics. I just had a miscarriage and need a primary and OBGYN. Hello should I kiss your ass and call you a million times to get my needs met. I share I’m broke as it is I need to go back work!!!!!!!!!!!
If you want any real help you have to go to the downtown office in person. All my phone convos with customer service or representative management have been a MAJOR waste of time. Really suchs when you’re needing medical attention.
LA gave me false assurances of care before switching over care. Afterward i spent houra with their agents on the phone, who where all variously hugely incompetent. Their supervisor declined to speak with me.
great how are you Columbia actually is going to provide a great signal for us guys they also for my coffee in California and bears are like it was coffee being of course we like cinnamon frappes lot of people don’t likeyou guys are going to open a great service for the Union community and the public authority City county stadium
Very long phone waits. No silver slipper program for medi-cal patients.I will be changing plans for the silver sliipperprogram.got the feeling they reaally did not care about improving my health.very disaappointing service.
L.A. CARE is CRAP!! TWICE they have given me doctors for my kids and then when I get the Med cards for them, call the doctors office, the doctor doesn’t even take L.A. CARE!!! They have been a big waste of my time. This pisses me off especially when one of the kids is sick and I find this out.
Absolutely the worst. The network of doctors and staff care nothing about their patients. Wait times are insane and they will constantly cancel appointments on you. Sometimes they will not even inform you that they have changed your appointment date.
I originally submitted a claim to their grievances and appeals department in mid-Nov 2019. It’s now March 2020 and I still haven’t received any communication regarding my claim. I’ve followed up with them 4 times since and each time the …
1.Coustomer service sucks,
2.Their network is scam,
3.They don’t take care coustomer , …
Customer service is hit and miss when you call. As for the the doctors to choose from, they seem to have low star ratings and it’s very hard to choose a doctor. In my experience so far, the doctors I have chosen aren’t in network which …
LA care and Navitus are transferring me back and forth inorder to check the status of a medication appeal. It’s taking so much of my time. If only I could give no star to them, I would. I don’t recommend these companies.
I’d avoid these guys. I’ve had massive problems getting prior approval for a medication I need and they’re incredibly poor about responding to attempts at communication. Phone representatives are polite but poorly informed and unable to provide useful assistance. I’ve been unable to ever get a response to a webform submitted inquiry.
The doctors & hospitals that yall have as options to go see seriously & quite honestly just dont give af and most of them have the same ratings as yall do only 1 star. Im a person with a lot of health problems & an IHSS worker & still …
I just unenrolled!
This was by far the absolute worst experience ever.
No one was ever available when I called. I was disconnected more than once and …
Terrible employer to work for specifically for the incompetent supervisors in charge. Unless your Hispanic you don’t stand a chance of being treated fairly , no opportunities for growth unless you know someone!!! Regardless of your …
Tge most ridiculous customer service ever I have no idea how they still in business every single time I call I will have to deal with these reps which is frustrated …
This insurer gives out faulty information, then penalizes when the insured uses their information. Beware. They are never wrong. They offer a long list of services but no one qualifies for them. I regret having them as my health insurer.
I Waited 2 1/2 years. For them To finally approve a referral to have surgery on my foot. I was unable to walk during this very long delay of referral and loa issues hoping to walk again. I finally received the surgery. however it was a very painful process that could’ve been avoided
after moving to california i was hopeful i would get healthcare, well my hopes were dashed when i received LA care. its free healthcare if you’re poor so thats great, but boy do they disrespect you as a human being, all the doctors they …
These people are a bunch of @$$-hats. I’ve been getting voicemail messages from them for weeks on end for who ever used to have my cell number. I’ve called several times to have them take the number off the list. Even with the number …
#A Re-write…Unbelievable! No secret our Health Care System is very “broken”. L.A. Care is a large part of the problem! $$$$ is #1.
Got a call this morning for a “survey” of my Daughter’s health needs…”So a …
I just signed on with this insurance company. I’ve barely been able to navigate the website. As someone who works with building and optimizing websites… THIS WEBSITE IS AWFUL. You need to get a refund and pay for a new, user friendly …
Unfortunately there is better to say LA Shi…. . Do not use this company !
Pitiful customer service. I had this plan and could never even get an insurance card, let alone a Dr appointment. They just keep delaying service until you change back to real insurance. Dont waste your time. My plan took effect in Aug 2017 and by Feb 2018, still no way to see a Dr because of their errors and incompetence
Absolutely the worse service ever. Phone waits can be an hour long.before anyone actually answers the phone. Good luck getting care with this organization.good luck receiving care from this organization. Do not be in a hurry for a response of any kind. You may die trying to get them to answer the phone. Wow it’s bad.
This is the worst health plan I’ve ever been on in my 49 years on this planet. Please, if you care about yourself and your health avoid LA Care at all costs. They will mislead you and provide you with incorrect information on each and every …
This company cares about themselves not their clients. They send me to brainsergens not to a neroligest which is what I need. It takes them more than a year to get an appointment. When I need a medication they say no so I have to be in pain …
They are no worse than any county health provider honestly. I’ve had good experiences & bad ones. It does take a few weeks for referrals to go through, but this plan is better than most for how little you pay.
If they offer you a case manager, dont be fooled by thinking you will get better care. They do absolutely nothing for you. I have documented the “numerous” times I have called them and they do not even return calls. …
The biggest waste of time Ive ever experienced in my life. Incompetent people who have little to no education are running this company. The level of service is disgusting and they should not be allowed to continue providing services. The …
EXTREMELY DISSATISFIED – HORRIBLE
Just signed-up this year, my son became ill and reached-out to anybody from this plan, but to my surprise, they are not 24 hrs. I’ve been looking for a clinic …
Wait time took over 90 minutes than hung up on as a new patient lousy service I’ll trying going into a clinic if they even have one. It all seems like a waste of time while I continue to suffer chronic pain
This company and its sub-par health plans represent everything that is wrong with the US Health Care System. They have a terrible network of doctors. The referral system they have is broken. It is basically a plan that covers next to …
No bueno. They have a 3 week wait to see a doctor. That’s always their earliest available. I called urgent care facilities in my area, they don’t accept L.A. care. I had no other choice than to go to the ER. I kept this plan because of the pharmacy services at Walgreens, but this plan no longer approves the medications I need.
I pay for L.A. care theough covered California. This insurance company has now denied me twice for medically necessary procedures and tests. I very well may endcup dead because of this company’s negligence. I had an at home sleep study that …
Can’t seem to keep track of their doctors as they keep non existent doctors. Deny coverage of decent long time doctors. Assigns shady locations for GD. Takes forever to approve simple scans. Have to keep calling to get any help and they want their customers to do the work when they screw up which is quite often.
If you are pregnant, please DO NOT use the LA care transportation via P I Transportation company. Total waste of time & lack of professionalism. I rode for more than an hour for a trip that would take 20-25 minutes after waiting for 35 …
Excellent customer service, always returned my calls and were always helpful. SAID NO ONE EVER! …
They are helpful when they can but if they don’t have answers for you they hang up on you after putting you on hold for a long time. Called yesterday. The guy told me they would call me today… no calls. Called today and after the person …
LA care health plan has seriously debilitated me and no body nor any of the 20 grievous I’ve made has done nothing but cover up malpractice & allows more abuse even my pcp & pain management doctors medical staff stealing my mediation …
They give me the run around with doctors. I need a NEUROLOGIST and they give me a Brain Surgeon for 10 years. Sending me from one doctor to another. When they call me to take a survey we have questions but they won’t answer any of them. …
Worst customer service. I was on hold for 45 minutes and as soon as it connected, they hung up!!!
Their staffed arent trained properly as some knows what they need to do and others dont. I have been with this insurance for 2 years now. And each month i have to pay with 2 different debit cards and each month i get this answer that i can …
Failed to provide any information and kept rushing me off the phone saying to call after 4 pm saying they’re open 24 hours when in reality they stop answering after 5. Such a hassle with getting through to them and having them process …
They the worst. Having la care insurance is like having no insurance.
During 8 months after my cancer diagnosis y fought with L .A. Care and I am finally loosing the battle. The doctors are incompetent, they have limited and denied medications to alleviate my suffering and have no support system whatsoever. …
UPDATE: I canceled my health plan on the phone in March because of the double charging. They promised they stopped my plan, but now I still receive their invoice for the ‘plan’ that not ever existing. …
Extremely difficult to do something as simple as make a payment. They provide you with a number to call and you have to sit through various recordings that you can’t skip before you’re ever able to make a selection to pay by phone. However, …
Some representatives raised their voice at you. I was shocked because I also do work with other case managers from different health insurances but this by far is the worst I’ve ever encountered. Some are impatient and they can’t wait to …
I have received A+ customer service every time I have had to call the L.A. Care Members line with questions. So far, in my 1st month with this insurance, I’ve had short wait times, the agents have been helpful, efficient and gone above and …
So I have been dealing with a huge mistake with my identity and was suddenly uninsured and at the mercy of social security adm and my health care insurance provider. Covid came next and it’s been 3 years and finally I was able to get all of …
Horrrible the representatives have a horrible attitude if you hate your job get a new one please.People shouldn’t deal with this they are calling regarding health issues they deserve respect and quality assistant.Mother and I called 6 …
As for member service over the phone, it really depends on which representative you get connected with. Some are impatient, but there are some that are professional and nice enough. …
It’s a labrynthine incomprehensible bureaucracy but that’s as or more true with all US healthcare. Actually I find them easier to deal with than Kaiser which was always a nightmare even for $300 a month. Also it is FREE for most low …
This health plan is terrible. I work in a pediatric office and every time we need help for claims, provider issues or any type of issue, no body there knows anything. After they leave you on hold for over an hour, they provide no help what …
Where should I start.. jan 2022 through now no results good an bad representatives still I am paying my premiums but still no group. Allied pacific doesn’t even know who I am.. how hard is it to talk to a person.. a really person not the …
Simply scrolling and reading customer reviews here are enough to put me off from attempting to apply and enroll in the services.
So many terrible, stressful and difficult situations from many customers. My …
Thanks to the excellence of care by the staffs at all the different hospitals and the rehab clinic LA Care provided for me, my New Year begins with pretty good health. My August bike – car accident landed me in a hospital bed for a month , …
The worst of the worst. That’s what this LA Care Health Plan (or whatever it really is) is about. At first I found a doctor on the list that was accepting new patients. The when the new ID card arrived, I called the number on the card to …
I don’t usually leave reviews but I have had such a horrible experience I felt the need to share. I spent 2 months on the phone with this company when I found out my previous insurance would expire, to make sure I could have continuity of …
Worst customer service I’ve ever had!! And I’ve had a lot! I get hung up on as soon as I get off hold for 55 minutes!!! They can never resolve anything, they misinform and have no clue why they’re answering phones, I’ve been calling for two …
I am having problems with one of my medication and this is the second time it happened the medication is omeprazole so I am unsatisfied with the service and this situation happened before the pandemic
Well I don’t Know How Much This Place Has To Do With _______, But Its Where I Have To Mail The Customer Service Survey… And Seeing How many Low Reviews They Have, Made Me Want To Just Say THANK YOU GUYS For Making it Easier To Live Disabled 🙂
This insurance is horrible! Want good care? pay. DOn’t want good care? get this cheap insurance. I’ve been to so many needed clinics and they don’t take my insurance. This insurance only covers horrible clinics that always have 1-2 star reviews. I hate this insurance!!
I recently was laid off from my Job I had a PPO plan with, I also had a heart transplant in 2020 through UCLA, so now I have to have Medication for the rest of my life, and currently have regular quarterly visits to UCLA I have 1 I already …
Good luck if you need medical insurance, I’m not joking. I have spent countless hours for myself and new born to get insurance. Filed several grieves. Still in the process because no one can file documents correctly.
I really feel like we should class action lawsuit your company and I will be taking steps to do so. My husband experienced serious lapses in care and declining heath conditions due to your terrible practices and I will be making sure you have to answer for it.
They purposely make it hard to make premium payments so they don’t have to cover your medical bills. Online system NEVER works. Phone system has 3 minutes of introduction before you can choose an option, it has a hard time understanding my …
Worse insurance for SoCal residents. Got charged for Preventive service. Totally not play by the EOB . Appeal case take 4 months no response. All customers service representative don’t know what they are doing . All they knows is let me …
I called twice yesterday and wasn’t able to get through. So I use the online system to have it hopefully be quicker. I tried to switch my doctor and this morning it told me to call the number on my card and that they were unable to do that …