I have been going here for many years, as someone who needs medical attention quite often and has been to many Medical facilities, I always come here and have been treated wonderfully, I always get in within a few days… I’m never rushed, …
The staff doesn’t follow through on the things they say they will do. When I expressed my frustration I received attitude and arguments from the front desk staff.
Called to ask questions about what they offer to people with state insurance and was told “we’re not taking new patients right now” then she hung up on me. So I’m really not surprised by the 2.5 star review
The doctors are good. Not professional customer service in the office and have been going here since a kid. Glad to go elsewhere and not be bumped around from different doctors or nurse practitioners.
I schedule an appointment with this clinic at 11:30 and was told to arrive 30 minutes early to fill out paperwork. After waiting until 12:00, I went to the reception desk to find out how much longer until my appointment I was told there …
Hubby took sick daughter here today. Skeptical after looking at reviews, but we were desperate. Once he got past the aged facilities, he was pleasantly surprised. Ruth was on time and he said she was awesome, very professional and …
My son went here since he was a baby. They made special arrangements to open the clinic for us on xmas eve when he had a bad ear infection. Thier nurse practitioner diagnosed a rare complication my other son had with his hip joint. The …
Having worked in the medical community for over a decade, I can honestly say that Lacey Medical Center is one of the worst experiences I have ever had. Your journey into horrible begins with a front desk staff that would rather text and …
Pro-
Rosalie was honest, straightforward, and a pleasure to see. The ladies behind the reception counter were polite and helpful. One even called my pharmacy to make …
Not a good experience at all! Receptionist was rude and didn’t know how the difference between a well child check up and a sports physical. Not the same thing! Messed up on my billing too. I would not recommend! Oh, and made it a point to …
This place is horrible. My first issue was I had bloodwork drawn and couldn’t get them to give me the results over the phone. The medical assistant was rude when I asked and insisted I needed to have an appointment to come in and see the …
After a decade I’m done. I have never been late to an appointment. Last week I was delayed and arrived 11 minutes after the appointment was scheduled and was turned away. Okay – frustrating but fair given their 10 minute policy. …
I agree with the reviews concerning the office staff not getting things done nor the doctors calling in prescriptions. I had to call 3 times to get a renewal on blood pressure meds. I was told they were busy. I said, “Isnt having this …
This clinic will not renew my prescriptions until I come on for a check up. The only time o can get away from work to come is during the 2 damn hours they close during the day. I work 6 days a week. I’m absolutely done with this clinic.
Horrible!! there staff is RUDE AND UNPROFESSIONAL and doesn’t return phone calls. Everybody who works there is unfriendly! Kayla the girl who answers the phone has no clue what good customer service is who ever is the office manager should …
Dr Krauss, in his new capacity as a MDVIP associate, took my wife as patient when she fell ill with pneumonia during our cross-country trip from Columbia MO to Ocean Shores WA. He and his staff provided top notch medicine with a big dose of …
I would prefer to give 0 stars..
This has been the worst Doctors office I have ever been too. Front desk staff is not only rude they also do not follow through on anything that needs to be done …
I’m not sure why all the bad reviews but I’ve never had an issue here! The ladies at the front seem to be nice and I have never have to wait more than 10 minutes after I arrived to see my ARNP Diane Ames. She has always been super nice and …
This place is the best place for quality care. I have been going here for years and it’s always a pleasure. Long story short, if you want great care, give this place a shot, I’ve read all the other negative reviews and they do NOT have a …
If you like to call the office for a prescription and wait days for it well this is the place for you! Then when you go in for a “refill appointment” and your blood pressure is high because well you have high blood pressure and are already …
I have been going to this clinic for several years and have seen by two different PA under supervision of Dr. Krauss medical review. Both PA’s have been very kind, competent and good listeners to help me with my medical needs at age 60+. I …
Currently a patient and it’s frustrating calling them 2days ahead before getting my script sent to the pharmacy and being told by the pharmacy they have not received it called them back and was told that they would send it. Called today and …
I have been going here for many years, as someone who needs medical attention quite often and has been to many Medical facilities, I always come here and have been treated wonderfully, I always get in within a few days… I’m never rushed, …
Worst experience and I feel the doctor who saw me was VERY unprofessional! I haven’t been back since.
An office that truly cares about patients! Patient care first!
The staff doesn’t follow through on the things they say they will do. When I expressed my frustration I received attitude and arguments from the front desk staff.
Very hit and miss and in need of some updating- online payments, for example, and a few attitude adjustments. I will be finding a new physician.
Doctor is knowledgeable and patient. Easy to speak to, “yes or no” answers detailed answers straight to the point.
Called to ask questions about what they offer to people with state insurance and was told “we’re not taking new patients right now” then she hung up on me. So I’m really not surprised by the 2.5 star review
The doctors are good. Not professional customer service in the office and have been going here since a kid. Glad to go elsewhere and not be bumped around from different doctors or nurse practitioners.
I schedule an appointment with this clinic at 11:30 and was told to arrive 30 minutes early to fill out paperwork. After waiting until 12:00, I went to the reception desk to find out how much longer until my appointment I was told there …
Hubby took sick daughter here today. Skeptical after looking at reviews, but we were desperate. Once he got past the aged facilities, he was pleasantly surprised. Ruth was on time and he said she was awesome, very professional and …
My son went here since he was a baby. They made special arrangements to open the clinic for us on xmas eve when he had a bad ear infection. Thier nurse practitioner diagnosed a rare complication my other son had with his hip joint. The …
Having worked in the medical community for over a decade, I can honestly say that Lacey Medical Center is one of the worst experiences I have ever had. Your journey into horrible begins with a front desk staff that would rather text and …
Pro-
Rosalie was honest, straightforward, and a pleasure to see. The ladies behind the reception counter were polite and helpful. One even called my pharmacy to make …
Not a good experience at all! Receptionist was rude and didn’t know how the difference between a well child check up and a sports physical. Not the same thing! Messed up on my billing too. I would not recommend! Oh, and made it a point to …
This place is horrible. My first issue was I had bloodwork drawn and couldn’t get them to give me the results over the phone. The medical assistant was rude when I asked and insisted I needed to have an appointment to come in and see the …
After a decade I’m done. I have never been late to an appointment. Last week I was delayed and arrived 11 minutes after the appointment was scheduled and was turned away. Okay – frustrating but fair given their 10 minute policy. …
I agree with the reviews concerning the office staff not getting things done nor the doctors calling in prescriptions. I had to call 3 times to get a renewal on blood pressure meds. I was told they were busy. I said, “Isnt having this …
This clinic will not renew my prescriptions until I come on for a check up. The only time o can get away from work to come is during the 2 damn hours they close during the day. I work 6 days a week. I’m absolutely done with this clinic.
Horrible!! there staff is RUDE AND UNPROFESSIONAL and doesn’t return phone calls. Everybody who works there is unfriendly! Kayla the girl who answers the phone has no clue what good customer service is who ever is the office manager should …
Dr Krauss, in his new capacity as a MDVIP associate, took my wife as patient when she fell ill with pneumonia during our cross-country trip from Columbia MO to Ocean Shores WA. He and his staff provided top notch medicine with a big dose of …
I would prefer to give 0 stars..
This has been the worst Doctors office I have ever been too. Front desk staff is not only rude they also do not follow through on anything that needs to be done …
I’m not sure why all the bad reviews but I’ve never had an issue here! The ladies at the front seem to be nice and I have never have to wait more than 10 minutes after I arrived to see my ARNP Diane Ames. She has always been super nice and …
This place is the best place for quality care. I have been going here for years and it’s always a pleasure. Long story short, if you want great care, give this place a shot, I’ve read all the other negative reviews and they do NOT have a …
If you like to call the office for a prescription and wait days for it well this is the place for you! Then when you go in for a “refill appointment” and your blood pressure is high because well you have high blood pressure and are already …
I have been going to this clinic for several years and have seen by two different PA under supervision of Dr. Krauss medical review. Both PA’s have been very kind, competent and good listeners to help me with my medical needs at age 60+. I …
Currently a patient and it’s frustrating calling them 2days ahead before getting my script sent to the pharmacy and being told by the pharmacy they have not received it called them back and was told that they would send it. Called today and …