Lake Forest Acute Care was a place needed when I didn’t feel well and my experience was amazing. They got me in and out. Staff greeted me with concern and had me in a room quickly. The Dr was compassionate and truly wanted me to feel better. Ran some tests and treated my problem. Thank you for the great care
This is the first time I am writing review, and I have decided to do this only because of this place. If you need immediate or other help just go to this place. This is amazing place! You don’t need to wait, and doctors are very professional.
Great place, amazing Doctors and staff so happy to have Acute Care in Lake Forest. Have been there for myself and my whole family has had a great experience as well.
I am a stranger in town who went here with an infected finger. They were highly competent, courteous, thorough and fast in dealing with the problem which required a minor surgical procedure and aftercare.
Busy, but efficient staff made up of friendly and helpful individuals. The doctor (Sydney) that I saw was personable and clearly articulated both by diagnosis and treatment plan. I fully recommend.
Scheduled an appointment, asked upfront the price. During the call, the doctor added a few more costs, which I accepted. But then 2 months later I get additional bills. Usual excuse: “we don’t know want the insurance covers”..
I needed a PCR test before traveling overseas. They got me in quickly, were friendly and efficient. My results came back promptly. Thank you Lake Forest Acute Care.
Highly unethical billing. Went in for Covid testing, which is fully covered under my insurance. All I received was a Covid test (nothing more) and I was billed $370 of other stuff which I now need to waste time fighting. The testing area …
The worst place ever! Definitely not recommend to anyone! Customer service was horrible, rude and very unprofessional! They don’t care about the patients, pretty much just let you in and out quickly. Next thing you know you’ve got a massive …
They wouldn’t treat me because I was pregant – didn’t bother telling me that till the doctor came in and looked me even though I put it on my paperwork. Then they tried to charge my Copay still and ignored me (literally didn’t respond to …
Scheduling is great. My test went well. But I took my PCR test for Covid-19 on Friday. Its Wednesday. Everyone I know has received there results in 24-48 hours last week as well as this week. I call and they keep saying how busy the …
I was seen here for a work related injury. I had to do multiple follow ups here. I was seen right away. One particular doctor was very unprofessional rude and made me feel very uncomfortable her name was Dr. Margret Lynch she was so …
No better place to go when you are sick or have an acute/urgent health issue. Staff and doctors are knowledgeable and accommodating. We have been there 4 times for various issues – bronchitis, ear infections etc and each time there has …
This place has the convenience of an urgent care with the sparkle of a brand new doctor’s office. It’s not grimy, crowded or dripping in germs, which is what I expected. I came in at 5:30 PM worried that I wouldn’t get in (they close at 6), …
Clean and friendly place. All 3 desk staff cooperated to help me. I was seen by the doctor in like 5 minutes. He was very kind and took time to explain the possibilities. Blood draw was done efficiently despite my uncooperative veins. Staff …
After visiting two other immediate care centers, and being sick for a month, I went to lake forest urgent care which was definitely a step up. They saw me right away and performed multiple tests on me to rule out a bunch of different …
Its reassuring to know that this place is around when the sh.. hits the fan. Ive unfortunately had to go multiple times, but it’s the only place I will go and trust. Dr. Mass and staff are always so nice and professional. If you need …
Dr. Moss needs to go back to med school. I told him I had a sinus infection and my symptons were I had nasal issues, facial pain and runny nose. He tells me I had the flu??! And to let it run it’s course…….smh this is the type of people we are dealing with to care for us!!! Pitiful
Took me back very quickly and the doctor was very knowledgeable. Would have given 5 stars, but as a Tricare Select patient they billed my insurance as a Specialist visit instead of an Urgent Care, which ended up charging me a higher cost …
The last thing we wanted to do over the holidays, while away from home was go to a doctor’s office. But we had to and glad we found this office. Everyone from the front desk, to nurses, to Dr. Mass were amazing. They were attentive and …
The office was clean and the staff were friendly. All of my concerns were addressed during the appointment. What really impressed me is that they took X-rays of my lungs and I needed them sent to a hospital a few months later. Without asking a question they happily faxed them over to my primary doctor. Highly recommended.
First time patient yesterday. Reception was professional and welcoming. Nurse took me right away and was great to deal with. Doctor was wonderful, quick to diagnosis and had very pleasant personality. Prescribed meds that helped me within hours. Definitely will go back when needed. Highly recommend.
This is an excellent choice for medical services. My kids go here for sports physicals. I went here for a broken rib and they were able to do the x-ray immediately on site. We were all treated with exceptional care and professionalism. It’s extremely well run. I didn’t have to wait. I can recommend this without any qualifications.
DO NOT GO HERE! I have been trying to deal with the billing department for TWO years regarding a free covid test covered by the government. They are incompetent, rude, and lazy. I do not recommend.
Always able to see us quicklyaand the doctor is just the best. My daughter always end up with some kind of emergency and loves the care she gets at ‘cute’ care.
I went in to get a strep test and they would not see me give me a test. They said i had to go to the Covid side of the building and get a Covid test first. I explained i had Covid before and am fully vaccinated….also PREGNANT. I do not feel …
DON’T GO HERE!!!!!!
My husband had to do a COVID test back in November 2020. Received $459.00 bill in June 2022. The bill didn’t even list the COVID test, it was done for “medical …
I wanted to share my experience today that my husband and I had at Lake Forest Acute Care. I cannot say enough great things about Dr. Mask. He saw us in a timely fashion, made an accurate and fast diagnosis and referred so efficiently that I felt the world had to know. Thank you Dr. Mask! We appreciate the quality care.
I went to this urgent care when I was experiencing ear pain. My ear was pretty much blocked with no hearing. It was a walk in; I didn’t have to get an appointment so that was easy. The staff was cordial and courteous. It seems there was …
Acute care ruined the rest of my summer.
I recently went to Lake Forest Acute Care with an ear ache. They placed me in the testing area, which was fine until the man in the room next to us was coughing …
So helpful, so kind, so friendly! I tested positive for Covid on Saturday, and my doctor office , two CVS minute clinics were of no help. One visit to Lake Forest Acute care, I was tested again, got my results, talked with a doctor, got the …
Made an appointment online and arrived 10 min early. Was put in a room by a nurse and completely forgotten about. I had to go back out to the front desk after 30 min of waiting to remind them I was there. Took another 45 min to see the …
Great staff from the front desk to nursing to Dr. Steve! Comfortable office setting and quick, professional in-network service. Definitely would recommend and return for any needs when in the area. Thank you!
LF Acute Care is our first choice for medical care for all family members for anything from sore throats, to Covid issues. It is convenient, reasonably priced, and accurate. Much less bureaucracy and paperwork than the huge institutions.The staff is attentive and competent. Service is generally much faster than most other facilities.
DO NOT GO HERE!! I went in for ear pain (assumed ear infection). When I went in for my scheduled appointment, I was stared down by 6 staff sitting being a desk and then told rudely I needed to get a covid test. I don’t mind them being safe …
Dr. Rachel Rubin and staff were absolutely wonderful! I couldn’t have asked for a better team to help me. Extremely competent, knowledgeable, and compassionate. They truly made me feel cared for the second I walked in the door.
I booked an appointment online the day before. Everything was done quickly and efficiently. The doctor doing the procedure explained everything as she went and I felt very validated. Would definitely recommend!
Highly recommend this group. They took excellent care of my daughters, the whole staff was so friendly and kind. I didn’t get everyones names, but Dr. Mass, and Zoobear were outstanding. Thank you for taking good care of us.
I always have easy and exceptional care given to family or myself. The doctors and staff are so caring and professional. I feel fortunate to have Acute Care available and so close to me
I brought in our infant son because I suspected he had an ear infection. The wait was very short and the staff was very kind. We got quick and efficient care. They accepted our insurance so that was even better. Thank you!
All nice welcoming staff till doctor walked in. Went in for back pain that hasn’t gone away and was mom shamed for 10 minutes about picking up my toddler- asking if my child knows how to walk trying to explain what an umbrella stroller is …
Nurse Janice was incredibly comforting and administered excellent care when I absolutely needed it most. I’ve had troublesome IV STARTS with the past three procedures and she got it perfectly in the first try and without any pain. That …
Staff was very accommodating as I had extra needs. They immediately took me to a room and allowed me to do the paperwork and handled the rest of the clerical work so I was able to sit. I have told others how wonderful the care was at your facility and will use it for all Covid testing and future medically needed circumstances.
The first time I came here, I was freshly new to college and it was my first time being sick on my own. The doctor was EXTREMELY rude and actually raised his voice at me for wanting my parents to be in the loop. After that he began blaming …
Lake Forest Acute Care was a place needed when I didn’t feel well and my experience was amazing. They got me in and out. Staff greeted me with concern and had me in a room quickly. The Dr was compassionate and truly wanted me to feel better. Ran some tests and treated my problem. Thank you for the great care
Easy in and easy out. Nice people.
Disgusting. Only go if you are looking to contract an infection.
Extremely care doctors. Very professional staff. Dr. Mass is the best.
Wonderful and immediate care.
Front staff, nurses, and physicians were kind, and promptly got me in to be seen.
A great urgent care. Better than most primary care doctors.
What a fantastic place. Wait is minimal and the doctors are personable and knowledgeable!
Staff was rude, didnt get results to my blood test and billing was absurd.
rude staff. unprofessional. dirty and took forever to see a doctor.
My family members and I have always had great experiences here. Professional, thorough, kind, prompt.
Helped my 4 year old get better with the flu. Fast service, very friendly staff.
Able to make a quick appointment for my son and everyone was so nice! So great to have them so close.
This is the first time I am writing review, and I have decided to do this only because of this place. If you need immediate or other help just go to this place. This is amazing place! You don’t need to wait, and doctors are very professional.
Great staff and very professional care in a timely manner. Thanks so much
Great place, amazing Doctors and staff so happy to have Acute Care in Lake Forest. Have been there for myself and my whole family has had a great experience as well.
I am a stranger in town who went here with an infected finger. They were highly competent, courteous, thorough and fast in dealing with the problem which required a minor surgical procedure and aftercare.
Very welcoming team of healthcare professionals. Efficient check in and very acceptable wait time.
Busy, but efficient staff made up of friendly and helpful individuals. The doctor (Sydney) that I saw was personable and clearly articulated both by diagnosis and treatment plan. I fully recommend.
They were compassionate and thorough.
Friendly staff, very accommodating – a great experience overall.
Scheduled an appointment, asked upfront the price. During the call, the doctor added a few more costs, which I accepted. But then 2 months later I get additional bills. Usual excuse: “we don’t know want the insurance covers”..
I needed a PCR test before traveling overseas. They got me in quickly, were friendly and efficient. My results came back promptly. Thank you Lake Forest Acute Care.
Everyone is so patient, professional and kind. That has been our family’s experience every time any one of us has come in. Thank you!
Highly unethical billing. Went in for Covid testing, which is fully covered under my insurance. All I received was a Covid test (nothing more) and I was billed $370 of other stuff which I now need to waste time fighting. The testing area …
The worst place ever! Definitely not recommend to anyone! Customer service was horrible, rude and very unprofessional! They don’t care about the patients, pretty much just let you in and out quickly. Next thing you know you’ve got a massive …
They wouldn’t treat me because I was pregant – didn’t bother telling me that till the doctor came in and looked me even though I put it on my paperwork. Then they tried to charge my Copay still and ignored me (literally didn’t respond to …
Scheduling is great. My test went well. But I took my PCR test for Covid-19 on Friday. Its Wednesday. Everyone I know has received there results in 24-48 hours last week as well as this week. I call and they keep saying how busy the …
I was seen here for a work related injury. I had to do multiple follow ups here. I was seen right away. One particular doctor was very unprofessional rude and made me feel very uncomfortable her name was Dr. Margret Lynch she was so …
Thank you for seeing me as a walk-in. I appreciate the doctor, nurse, and lovely staff.
No better place to go when you are sick or have an acute/urgent health issue. Staff and doctors are knowledgeable and accommodating. We have been there 4 times for various issues – bronchitis, ear infections etc and each time there has …
This place has the convenience of an urgent care with the sparkle of a brand new doctor’s office. It’s not grimy, crowded or dripping in germs, which is what I expected. I came in at 5:30 PM worried that I wouldn’t get in (they close at 6), …
Clean and friendly place. All 3 desk staff cooperated to help me. I was seen by the doctor in like 5 minutes. He was very kind and took time to explain the possibilities. Blood draw was done efficiently despite my uncooperative veins. Staff …
After visiting two other immediate care centers, and being sick for a month, I went to lake forest urgent care which was definitely a step up. They saw me right away and performed multiple tests on me to rule out a bunch of different …
Covid aware. Empathetic employees. Comfortable waiting room. Clean.
Its reassuring to know that this place is around when the sh.. hits the fan. Ive unfortunately had to go multiple times, but it’s the only place I will go and trust. Dr. Mass and staff are always so nice and professional. If you need …
Dr. Moss needs to go back to med school. I told him I had a sinus infection and my symptons were I had nasal issues, facial pain and runny nose. He tells me I had the flu??! And to let it run it’s course…….smh this is the type of people we are dealing with to care for us!!! Pitiful
Took me back very quickly and the doctor was very knowledgeable. Would have given 5 stars, but as a Tricare Select patient they billed my insurance as a Specialist visit instead of an Urgent Care, which ended up charging me a higher cost …
The last thing we wanted to do over the holidays, while away from home was go to a doctor’s office. But we had to and glad we found this office. Everyone from the front desk, to nurses, to Dr. Mass were amazing. They were attentive and …
The office was clean and the staff were friendly. All of my concerns were addressed during the appointment. What really impressed me is that they took X-rays of my lungs and I needed them sent to a hospital a few months later. Without asking a question they happily faxed them over to my primary doctor. Highly recommended.
First time patient yesterday. Reception was professional and welcoming. Nurse took me right away and was great to deal with. Doctor was wonderful, quick to diagnosis and had very pleasant personality. Prescribed meds that helped me within hours. Definitely will go back when needed. Highly recommend.
This is an excellent choice for medical services. My kids go here for sports physicals. I went here for a broken rib and they were able to do the x-ray immediately on site. We were all treated with exceptional care and professionalism. It’s extremely well run. I didn’t have to wait. I can recommend this without any qualifications.
DO NOT GO HERE! I have been trying to deal with the billing department for TWO years regarding a free covid test covered by the government. They are incompetent, rude, and lazy. I do not recommend.
Always able to see us quicklyaand the doctor is just the best. My daughter always end up with some kind of emergency and loves the care she gets at ‘cute’ care.
I went in to get a strep test and they would not see me give me a test. They said i had to go to the Covid side of the building and get a Covid test first. I explained i had Covid before and am fully vaccinated….also PREGNANT. I do not feel …
DON’T GO HERE!!!!!!
My husband had to do a COVID test back in November 2020. Received $459.00 bill in June 2022. The bill didn’t even list the COVID test, it was done for “medical …
Physician was wonderful, and confidently managed my son’s breathing difficulty.
They’re awesome! I find them very friendly and accommodating. They get things done efficiently.
I wanted to share my experience today that my husband and I had at Lake Forest Acute Care. I cannot say enough great things about Dr. Mask. He saw us in a timely fashion, made an accurate and fast diagnosis and referred so efficiently that I felt the world had to know. Thank you Dr. Mask! We appreciate the quality care.
I went to this urgent care when I was experiencing ear pain. My ear was pretty much blocked with no hearing. It was a walk in; I didn’t have to get an appointment so that was easy. The staff was cordial and courteous. It seems there was …
Acute care ruined the rest of my summer.
I recently went to Lake Forest Acute Care with an ear ache. They placed me in the testing area, which was fine until the man in the room next to us was coughing …
I went to Acute Care with my symptomatic daughter to rule out Covid, and other possible viral/bacterial infections. …
So helpful, so kind, so friendly! I tested positive for Covid on Saturday, and my doctor office , two CVS minute clinics were of no help. One visit to Lake Forest Acute care, I was tested again, got my results, talked with a doctor, got the …
Made an appointment online and arrived 10 min early. Was put in a room by a nurse and completely forgotten about. I had to go back out to the front desk after 30 min of waiting to remind them I was there. Took another 45 min to see the …
Great staff from the front desk to nursing to Dr. Steve! Comfortable office setting and quick, professional in-network service. Definitely would recommend and return for any needs when in the area. Thank you!
LF Acute Care is our first choice for medical care for all family members for anything from sore throats, to Covid issues. It is convenient, reasonably priced, and accurate. Much less bureaucracy and paperwork than the huge institutions.The staff is attentive and competent. Service is generally much faster than most other facilities.
DO NOT GO HERE!! I went in for ear pain (assumed ear infection). When I went in for my scheduled appointment, I was stared down by 6 staff sitting being a desk and then told rudely I needed to get a covid test. I don’t mind them being safe …
Dr. Rachel Rubin and staff were absolutely wonderful! I couldn’t have asked for a better team to help me. Extremely competent, knowledgeable, and compassionate. They truly made me feel cared for the second I walked in the door.
The office staff was very competent, compassionate and friendly. State of the art equipment and techniques. Would highly recommend this facility!
I booked an appointment online the day before. Everything was done quickly and efficiently. The doctor doing the procedure explained everything as she went and I felt very validated. Would definitely recommend!
Highly recommend this group. They took excellent care of my daughters, the whole staff was so friendly and kind. I didn’t get everyones names, but Dr. Mass, and Zoobear were outstanding. Thank you for taking good care of us.
I always have easy and exceptional care given to family or myself. The doctors and staff are so caring and professional. I feel fortunate to have Acute Care available and so close to me
I brought in our infant son because I suspected he had an ear infection. The wait was very short and the staff was very kind. We got quick and efficient care. They accepted our insurance so that was even better. Thank you!
All nice welcoming staff till doctor walked in. Went in for back pain that hasn’t gone away and was mom shamed for 10 minutes about picking up my toddler- asking if my child knows how to walk trying to explain what an umbrella stroller is …
Nurse Janice was incredibly comforting and administered excellent care when I absolutely needed it most. I’ve had troublesome IV STARTS with the past three procedures and she got it perfectly in the first try and without any pain. That …
Staff was very accommodating as I had extra needs. They immediately took me to a room and allowed me to do the paperwork and handled the rest of the clerical work so I was able to sit. I have told others how wonderful the care was at your facility and will use it for all Covid testing and future medically needed circumstances.
The first time I came here, I was freshly new to college and it was my first time being sick on my own. The doctor was EXTREMELY rude and actually raised his voice at me for wanting my parents to be in the loop. After that he began blaming …