Ever since the takeover by LRS the service has gone down. Garbage not picked up on schedule, terrible customer service when you call.
Have not been able to get access to my bill on line, and when I call no help! …
Our village has just signed up with this company you cannot get ahold of this company to discuss your services nobody answers the phone and the mailbox days for I have tried multiple numbers I do not want this service and I refuse to pay for it
HORRIBLE LIARS They have told everyone in our community that they already picked up the leaves that they have been PAID to pick up, they give a different story to every resident.
had my can out the night before pick up the driver said it wasn’t didn’t pick it up then they tried to charge me a fee to have it picked up thats higher than a months worth of trash pick up to get it when they messed up.
WORST garbage co ever!!! Arrainged for a “special” pick up of trash renters left in their bins after they cancelled their service for the day they regularly come through the neighborhodd and the y still did not pjck up the garbage!!!! People in the office are NOT helpful at all.
Called with questions regarding service, had to call a second time to clear up the issue. Met with condescension on the phone the second time. I genuinely needed to understand how the issue came to pass.
Great operation. On-time and thorough. Also, recently had a small issue that was quickly rectified and this reminded me how easy they are to work with. …
Both dumpsters are regularly left half with trash after garbage collection. My lawns covered with trash on the garbage day every other week. Not happy…
Fantastic service from the first phone call we made to rent a dumpster, to the delivery and pick up. Friendly professional staff, reasonable prices, and quality service. Thank you!
Who regulates this org or who can they be reported to? Like many on here…they caused damage, didn’t report, non-responsive, phone rep inept and with attitude.
Our service guy is always on time so we know exactly our time frame to get the trash down. Customer service is polite too. Had their service for a long time
Customer service is excellent. great service for my residential home, never have had an issue with all the years I have had their service. highly recommend using them.
The fellows providing our trash pickup are always prompt and put the containers back off the road. The staff in the office is always pleasant when I call to make a payment or ask a question.
Comcast has better customer service than this place – COMCAST!! lol Hahahahahaha omg Very small minded and disrespectful – as if I called a bill collector and I wasn’t the customer… Good luck to you – I wonder how many of my friends and neighbors I can get to drop you. I’m taking bets…
Just called to set up service for our new home. I was pleasantly surprised by the woman who answered the phone! She was professional, super helpful and extremely friendly!
Lakes Disposal Service, is always on time. The drivers are punctual and pick up any extra trash we need to dispose of.
The customer care is very curious. I would highly recommend them.
Wonderful service, consistent time picking up every week and super polite and helpful on the phone. Family owned and makes you feel like they really care.
Very Unethical company. They charge a fuel surcharge to some and not to others. They flat out refuse to remove the fuel charge after paying it for over a year even though gas prices dropped in half since a year ago. …
We rented a dumpster for some home improvement projects and I was blown away by their service. They were efficient, knowledgeable and provided world class service. I would recommend them any day of the week.
I want Groot back. They never where disrespectful to any of their customers the drivers are horrible that have a mouth of a trucker. They hit garbage cans and don’t care and I have watched them dump my garbage on the ground and not pick it up. I am so unhappy with them.
Very courteous and always on time. When I moved I was able to move my service with me instantly. They are always very helpful when I call and have concerns.
For the past two years now, Tim and his team have provided me with dumpsters at various construction sites that are outside of my service area. I have nothing but good things to say about the service that I have received from Lakes Disposal. Best of luck to you in the future.
We recently this year, have been assigned Lakes by our local county board due to lower price. So far it has lived up to expectations, you get what you pay for. The notice told us that the pick up times will stay the same, that has only …
It’s amazing if the driver’s make a mistake and forget to get your garbage, the customer has to wait until next round! Why not come get it if I paid for it and was not taken
I used Lakes disposal for roll off dumpsters on a few different occasions and they always have reasonable rates and courteous staff the driver even helped me load a couple large items i could not carry myself. Above and beyond. Great job Lakes.
Do NOT go with this company. You will save yourself plenty of aggravation. The customer service is horrendous and this company is very dishonest. I left one star because I couldn’t leave zero. If you believe in recycling do NOT go with this …
Super Team! Always goes above and beyond! We sometimes are unsure if we can put things out and sometimes have more than what we think is allowed and our guys always take whatever we put out there. Super happy with Lakes Disposal. The …
We switched from Waste Management to Lakes when we moved in October of last year and have had nothing but great customer service, friendly drivers, and above and beyond accommodations made for us. Highly recommend to anyone looking to switch.
We had a flood in our basement, we called lakes and they had a dumpster delivered the next day. We couldn’t believe how fast and amazing the service was from start to finish. Lakes has a customer for life!!!
There was an issue with the online payment and the office staff was very unprofessional, and no accountability due to the office manager is also the owner so they can treat customers any way they like. We are required to use this service, not able to chose our own disposal service in our community.
Horrible! RUN!!! Contract says have it out 7 am to 7 pm, had it out at 6.50 am, they had already gone by. I thought OK, guy maybe wanted to get done early. Next week had it out a 6.30, neighbors garbage was still full, so I knew they had …
I have been using Lakes Disposal for a 4 years now. The customer service they provide is outstanding. Alway happy to answer any questions or take your payment over the phone. Highly recommend their service
I changed my service to them because of a post card that saved me $20.00 so I thought let’s call. They gave me 2 big totes 1 for garbage and 1 for recycling and that was nice. So I signed up. All good until today we had a horrible storm …
The customer service staff are very kind! Everytime I have had to call they have always been happy to help answer all my questions. The drivers are also very nice. I highly recommend lakes!
Do NOT USE THIS SERVICE! Worst service I have ever used! They may or may not pick up your garbage on a weekly basis! They put my account on hold after I paid the quarterly bill. Now the earliest they can pick up my trash will be nearly 3 …
I appreciate the kindness of Jenell. She was very helpful when I was asking questions. Also, they pick up the trash around the cans when the wind blows items around. I have 2 special needs children and my house is a bit crazy and she …
Lakes Disposal is rude and offers nothing compared to others available in your area. For $25 less per quarter you can go elsewhere (won’t name here- check your area) and receive not only garbage, but recycling and one bulk item pick up per …
I’ve had lakes disposal for over a year now and have been incredibly happy with their service. The only thing I would note is that the pickup time can vary wildly, ususally it’s around 10:00 in my area but I’ve woken up to the sound of …
My neighborhood just switched to this company and I love it. It’s so convenient that they are picking up recycling every week! Our old company did not and our can was always overflowing. The staff is also super helpful with any question I have when I call!
Lakes Disposal takes advantage of seniors swapping out garbage cans when nobody requested it. Now they are changing to come pick it back up. No proof of authorization or request. I hope Johnsburg and McHenry Township switch back to any other provider.
I used Lake Disposal for 5 years. When I called to cancel service, because I sold my property, I had to call 3 times to receive my refund. Excuse after excuse. I am now on hold waiting to speak to a manager. There is no manager on duty. …
We just started service with lakes disposable. Not only are they professional, but they are kind they actually listen to their customers. Their drivers are kind and thoughtful. Not rude. I hope to continue service with them for a long time. Thanks lakes disposal.
Needed a roll off dumpster for items in my garage and basement. Found that Lakes had best rate. Was throughly impressed with whole operation, from customer service rep who suggested correct size dumpster based on size of items I was getting …
There are NO stars- IF there were negative that is what I would apply.
In the first introduction- My billing was 500.00 over billed, I called- No answer, I had to email by issue. I got a letter saying my account had been amended. …
Above and Beyond Customer service!! I had an issue with a recycling container I had just ordered. It was not what I expected. I was given a great solution for my inconvenience! Had an additional problem with the picking up of my old …
I canceled service with this company and was told they would pick up their containers within 1 month which I found unacceptable. After 1 month I emailed them to pick them up and received no reply. I called them a week later and was told …
This is the worst company I have ever dealt with! They stopped our pick-ups with no warning. They never called or sent a letter stating that there was an issue. When I called to see why our garbage had not been picked up, they were rude, …
We just moved to our new place almost 2 weeks ago. First week had no issue with pick up. This week I had the garbage out TUESDAY AFTERNOON ready for Wednesday morning pickup. Both drivers completely skipped our house! My husband called that …
I’ve had lakes disposal for several years now. They’ve been wonderful and I’ve never had a single issue. Even days that I forgot to drag the cans down to the street, our driver would pull them down and empty them. Unfortunately I was just …
I have had a decent experience with Lakes Disposal until today. I wanted to discontinue service so I wrote on my April payment that I would no longer be needing service after May 1 (but I needed it until May 1). They picked up the dumster …
I have had this trash service for about a year. I have never had an issue or anything with their service. I have always been respected when speaking to customer service reps. Definitely would recommend them!
We have been using this company for several years now. They are highly responsive, pleasant people to work with. The cost is roughly half of what we had been paying. For the past two months while my back has been healing from back surgery, …
They don’t send bills so you better not forget to pay your bill. Now I’m sitting on a weeks worth of trash again. The trash can lids are so light and flimsy they never close great. So flys love to get inside the cans. …
Came to look at reviews wondering if I was the only one who had issues with their office manager Julie, and wow clearly she is an issue as several other reviewers have made comments about her rudeness. Twice now I have spoken to her and she …
First thing I’d like to say is I disagree with a lot of the reviews and ratings I just read on here!! Everyone has a right to their own opinion so forth and so on but, sorry I COMPLETELY DISAGREE. I have had Lakes for many many year’s I …
They respond in a timely manner..super pleasant. They fix anything I need right away I will keep recommending them to anyone who asks for a good disposal service. Great company! And call reps are extremely nice patient and very well trained. 👏👏👏👏 …
We have used many garbage disposal & recyclable companies in the past, and Lakes Disposal is one of the best. They are prompt, courteous, and fair priced. I wouldn’t hesitate to recommend them to family &/or friends.
It’s been really nice to finally have a disposal service who cares about our neighborhood!! By that I mean, when either recycling or trash falls from the container as it’s being emptied, the LAKES DISPOSAL driver actually gets out of the …
Like some other reviews here, it is quite obvious they are absolutely horrible. We moved to our new home, and they stated they didn’t have big recycle cans after we hired them. We cancelled them the next day. Their cans have been in front …
It seems as if our experience with Lakes is on par with everyone else’s one star review. The drivers and pick-ups are great, the office and customer service is terrible. We were told we were set up for auto-pay in May while on the phone. …
Make sure you pay your bill with no fault. We paid our bill after a week of not getting a pickup. At that point, it was our fault for not getting a pickup. The next week we pay our bill days before the scheduled pickup. Doesn’t happen. We …
Lakes Disposal Services exceeds expectations for all the services provided. I personally have used them for all the services they do provide which include Roll off Dumpsters, Residential and Commercial. I 110% recommend them over any other …
Julies customer service was amazing. She was kind, caring, and considerate.
Due to poor service from our mail lady I am constantly receiving late or not at all important documents, bills, etc in the mail. …
I have used Lake Disposal Services Inc. for a number of years for my weekly residential refuge disposal, and they have provided wonderful service. This year I added a manure dumpster, and have been extremely pleased. The reason I am …
Julie in customer service is awesome!! I called to ask a question about pick up service she was delightful. Good customer service and nice people are hard to find these days. Normally no one wants to help but this woman was the BEST!. My …
First time experience with Lakes Disposal was for a roll off dumpster, and they were outstanding. The owner was extremely flexible for delivery to meet my schedule, and showed up right when they said they would. Their customer service has …
I wish I had read the bad reviews before choosing this company. Never again will I be using their service. I have never ever written a bad review but this experience was by far the worst I’ve had with any company. I’m not one to complain …
I have talked with Lakes Disposal several times; today I spoke with Julie and my experience has always been wonderful. They are so professional and pleasant. Often when dealing with companies over the phone people have a tendency to be …
I’ve had nothing but excellent service from lakes. The woman in the office was able to answer every question quickly and accurately, yet being friendly. She set me up with 2 large recycle cans, auto pay, and a dumpster in one pretty short …
Late paying 1 bill. No notification that I was overdue. Just stopped picking up my garbage. Called them by 2pm garbage day after I paid my overdue bill with late fees only to be told I have to wait until next week for pick up regardless if …
Excellent Customer Service – We forgot to put our garbage and recycling bins out by the street the other day. When we got home, we realized that the drivers had gone over to our bins and emptied them for us!! This was most appreciated, …
YES YES YES! I would recommend this company! Janelle in the office has been ready and willing to answer all and any of my questions. She is the one who makes working with this company so very pleasant! In addition everything she says …
I have been a customer for over 10 plus years and have had nothing but great experiences!! They r very accommodating and will work with u on a payment plan during hard times, they r very patient and understanding and the customer service is …
Created a hazardous situation truck ripped a wire while driving with dumper up and left a live wire on my property without reporting it and was very short and rude on phone without any solution. Company is unprofessional, waiting for another company to hire unfortunately this is the only option.
I don’t think this place ever heard about noise ordinance. Collecting garbage at 4;40am?!!!! Because you have to work doesn’t mean the rest of the world needs to be disturbed by your trucks!!!!
I have had no issues with this company. Their customer service department has been friendly, knowledgeable and fast which are all appreciated. They have responded to me by email the same day which was very surprising and again appreciated. …
We consistently receive excellent service from our waste disposal pick up driver. Despite his early hours, he always has a smile and a wave, has waited kindly a few moments as we’ve come barreling down the driveway with our cans, just in …
Absolutely rude customer service and manager. Do yourself a favor a choose another garbage company. Could not believe the way I was spoken to after being a seven year customer ~ shockingly poor behavior. I wonder if the owners know how their employees represent the company?
(Translated by Google) A reliable
(Original)
Un reliable
Ever since the takeover by LRS the service has gone down. Garbage not picked up on schedule, terrible customer service when you call.
Have not been able to get access to my bill on line, and when I call no help! …
Poor customer service
The wost experience l ever had…
Horrible use anyone but theses people!!!
Great job at much better rate!
Awesome people so help on the phone
Very polite and on time service
I would never deal with this company again.
good services
We are a major pain in the ass and they always take care of us. Thanks!!
I’ll be switching my services you guys are the worst.
lakes is the bomb great service and awesome customer service
The GARBAGE MAN AND THIS WHOLE BUSINESS IS GARBAGE ,THEY WILL STEAL YOUR PERSONAL GARBAGE CANS ,VERY RUDE AND UNPROFESSIONAL MANAGEMENT ,STAY AWAY
Thank you for all your help and to every working person there… you are all wonderful people.
Worst garbage company ever, Can we please switch back to the old provider
Wonderful customer service and wonderful curbside service. Highly recommend!
they have been great, clean and helpfull
They don’t send Bill’s and cut services
They take very good care of me and my garbage!
Can’t beat their service and price. I highly recommend them.
Great services and god peoples who take care of us
Att,ciro perez
Outstanding customer service! Always timely and reliable
Great service nice guys no problems go with Lakes it’ll save you a lot of money on your disposal service
They are lazy and don’t offer any help and just don’t care about their customers
Great service, better than any other company I’ve used prior! 100%
Miss pick up almost every week. Customer service talks down to customers blaming them somehow. Cant wait til we can switch somehow.
Great commercial service at very reasonable price. Real people with a conscience, way better than “you know who” !
I’m relaying a review for a friend. Ralph Furlan from Antioch, IL very happy with the services.
Do yourself a favor, use any other waste disposal company. Absolute horrible service! Nothing but excuses and never any help whatsoever
Absolutely the worst. I wish could use a different service!!!!!!!!! Steal my money and not pick up my garbage.. okay 🤔 …
This company is great and efficient from the owners to the workers. Great customer service and friendly staff. Highly recommend them!!!!!
Our village has just signed up with this company you cannot get ahold of this company to discuss your services nobody answers the phone and the mailbox days for I have tried multiple numbers I do not want this service and I refuse to pay for it
HORRIBLE LIARS They have told everyone in our community that they already picked up the leaves that they have been PAID to pick up, they give a different story to every resident.
Do not use this company. They are unreliable at best, and the customer service is terrible. Groot or Waste Management are better choices.
We have been using Lakes Disposal for a few years now and have been very pleased with there services would recommend them to others!!!!!!!!!!
Not a bad thing to say about this company i would highly recommend them. Great service at a great price !
They have great customer service . I been with them for 6 months and they actually work hands on.👍👍👍 …
Have been using Lakes disposal since we bought our new house. Great price and great cusomter service!
Always polite drivers. Their support for a clean environment is five star.
Great service at a much more affordable rate. Haven’t had any issues so far. Highly recommend!
Great people to deal with and always take care of their customers. Haven’t had a single issue! Highly recommended
This company refuses to send any bills But has no no problem shutting of our services
They have always be professional with any conversations I have in countered with them. They always provide information ahead of time whenever needed.
They choose weeks to just not pick up our garbage. Ladies in the office are rude. Zero customer service.
Shout out to Don who walked all the way down my driveway and brought my can up to empty it! Great service!!!! Way appreciate it!
had my can out the night before pick up the driver said it wasn’t didn’t pick it up then they tried to charge me a fee to have it picked up thats higher than a months worth of trash pick up to get it when they messed up.
Highly recommend this company! We’ve been using this company for a couple years. Very professional and customer satisfaction is a priority for them.
Great service, always on time and they pickup everything. Definitely a good company to choose.
Lakes Disposal is great! They are always on time for their services. I recommend them over any other service I have ever used!!
We use them for their dumpster service and LOVE their service. The girls in the office are fabulous! Always prompt and helpful!
We have had Lakes Disposal for years and always found the drivers especially Tim to be very cordial and effeceint.
WORST garbage co ever!!! Arrainged for a “special” pick up of trash renters left in their bins after they cancelled their service for the day they regularly come through the neighborhodd and the y still did not pjck up the garbage!!!! People in the office are NOT helpful at all.
Excellent service, on time, the staff is very friendly and customer focused. We’re a long term customer (10+ yrs) and plan to stay that way.
Called with questions regarding service, had to call a second time to clear up the issue. Met with condescension on the phone the second time. I genuinely needed to understand how the issue came to pass.
I have never had an issue with lakes disposal. Friendly drivers and great customer service!
Great operation. On-time and thorough. Also, recently had a small issue that was quickly rectified and this reminded me how easy they are to work with. …
Both dumpsters are regularly left half with trash after garbage collection. My lawns covered with trash on the garbage day every other week. Not happy…
Fantastic service from the first phone call we made to rent a dumpster, to the delivery and pick up. Friendly professional staff, reasonable prices, and quality service. Thank you!
After over 2 months of canceling services the cans are still sitting in my yard … I complained they didn’t care.. RUDE attitudes
Who regulates this org or who can they be reported to? Like many on here…they caused damage, didn’t report, non-responsive, phone rep inept and with attitude.
Our service guy is always on time so we know exactly our time frame to get the trash down. Customer service is polite too. Had their service for a long time
Customer service is excellent. great service for my residential home, never have had an issue with all the years I have had their service. highly recommend using them.
The fellows providing our trash pickup are always prompt and put the containers back off the road. The staff in the office is always pleasant when I call to make a payment or ask a question.
Comcast has better customer service than this place – COMCAST!! lol Hahahahahaha omg Very small minded and disrespectful – as if I called a bill collector and I wasn’t the customer… Good luck to you – I wonder how many of my friends and neighbors I can get to drop you. I’m taking bets…
Just called to set up service for our new home. I was pleasantly surprised by the woman who answered the phone! She was professional, super helpful and extremely friendly!
These folks offer great roll off services for our roof company One Source Roofing. Great equipment and well maintained.
Lakes Disposal Service, is always on time. The drivers are punctual and pick up any extra trash we need to dispose of.
The customer care is very curious. I would highly recommend them.
Wonderful service, consistent time picking up every week and super polite and helpful on the phone. Family owned and makes you feel like they really care.
Great customer service and good price! I have been using them for years and never had a problem. I would recommend this company to anyone!
Very Unethical company. They charge a fuel surcharge to some and not to others. They flat out refuse to remove the fuel charge after paying it for over a year even though gas prices dropped in half since a year ago. …
We rented a dumpster for some home improvement projects and I was blown away by their service. They were efficient, knowledgeable and provided world class service. I would recommend them any day of the week.
Excellent service, very reliable. Significantly better and cheaper than Waste Management. Very happy with my experience with Lakes Disposal Services.
I want Groot back. They never where disrespectful to any of their customers the drivers are horrible that have a mouth of a trucker. They hit garbage cans and don’t care and I have watched them dump my garbage on the ground and not pick it up. I am so unhappy with them.
Very courteous and always on time. When I moved I was able to move my service with me instantly. They are always very helpful when I call and have concerns.
For the past two years now, Tim and his team have provided me with dumpsters at various construction sites that are outside of my service area. I have nothing but good things to say about the service that I have received from Lakes Disposal. Best of luck to you in the future.
We recently this year, have been assigned Lakes by our local county board due to lower price. So far it has lived up to expectations, you get what you pay for. The notice told us that the pick up times will stay the same, that has only …
It’s amazing if the driver’s make a mistake and forget to get your garbage, the customer has to wait until next round! Why not come get it if I paid for it and was not taken
I used Lakes disposal for roll off dumpsters on a few different occasions and they always have reasonable rates and courteous staff the driver even helped me load a couple large items i could not carry myself. Above and beyond. Great job Lakes.
Do NOT go with this company. You will save yourself plenty of aggravation. The customer service is horrendous and this company is very dishonest. I left one star because I couldn’t leave zero. If you believe in recycling do NOT go with this …
Super Team! Always goes above and beyond! We sometimes are unsure if we can put things out and sometimes have more than what we think is allowed and our guys always take whatever we put out there. Super happy with Lakes Disposal. The …
We switched from Waste Management to Lakes when we moved in October of last year and have had nothing but great customer service, friendly drivers, and above and beyond accommodations made for us. Highly recommend to anyone looking to switch.
We had a flood in our basement, we called lakes and they had a dumpster delivered the next day. We couldn’t believe how fast and amazing the service was from start to finish. Lakes has a customer for life!!!
There was an issue with the online payment and the office staff was very unprofessional, and no accountability due to the office manager is also the owner so they can treat customers any way they like. We are required to use this service, not able to chose our own disposal service in our community.
Horrible! RUN!!! Contract says have it out 7 am to 7 pm, had it out at 6.50 am, they had already gone by. I thought OK, guy maybe wanted to get done early. Next week had it out a 6.30, neighbors garbage was still full, so I knew they had …
I have been using Lakes Disposal for a 4 years now. The customer service they provide is outstanding. Alway happy to answer any questions or take your payment over the phone. Highly recommend their service
I changed my service to them because of a post card that saved me $20.00 so I thought let’s call. They gave me 2 big totes 1 for garbage and 1 for recycling and that was nice. So I signed up. All good until today we had a horrible storm …
Lakes Disposal is the ABSOLUTE BEST! Outstanding customer service, responsive, professional, and courteous. I highly recommend them!
The customer service staff are very kind! Everytime I have had to call they have always been happy to help answer all my questions. The drivers are also very nice. I highly recommend lakes!
Do NOT USE THIS SERVICE! Worst service I have ever used! They may or may not pick up your garbage on a weekly basis! They put my account on hold after I paid the quarterly bill. Now the earliest they can pick up my trash will be nearly 3 …
I appreciate the kindness of Jenell. She was very helpful when I was asking questions. Also, they pick up the trash around the cans when the wind blows items around. I have 2 special needs children and my house is a bit crazy and she …
Lakes Disposal is rude and offers nothing compared to others available in your area. For $25 less per quarter you can go elsewhere (won’t name here- check your area) and receive not only garbage, but recycling and one bulk item pick up per …
I’ve had lakes disposal for over a year now and have been incredibly happy with their service. The only thing I would note is that the pickup time can vary wildly, ususally it’s around 10:00 in my area but I’ve woken up to the sound of …
My neighborhood just switched to this company and I love it. It’s so convenient that they are picking up recycling every week! Our old company did not and our can was always overflowing. The staff is also super helpful with any question I have when I call!
Lakes Disposal takes advantage of seniors swapping out garbage cans when nobody requested it. Now they are changing to come pick it back up. No proof of authorization or request. I hope Johnsburg and McHenry Township switch back to any other provider.
I used Lake Disposal for 5 years. When I called to cancel service, because I sold my property, I had to call 3 times to receive my refund. Excuse after excuse. I am now on hold waiting to speak to a manager. There is no manager on duty. …
We just started service with lakes disposable. Not only are they professional, but they are kind they actually listen to their customers. Their drivers are kind and thoughtful. Not rude. I hope to continue service with them for a long time. Thanks lakes disposal.
Needed a roll off dumpster for items in my garage and basement. Found that Lakes had best rate. Was throughly impressed with whole operation, from customer service rep who suggested correct size dumpster based on size of items I was getting …
There are NO stars- IF there were negative that is what I would apply.
In the first introduction- My billing was 500.00 over billed, I called- No answer, I had to email by issue. I got a letter saying my account had been amended. …
Above and Beyond Customer service!! I had an issue with a recycling container I had just ordered. It was not what I expected. I was given a great solution for my inconvenience! Had an additional problem with the picking up of my old …
I canceled service with this company and was told they would pick up their containers within 1 month which I found unacceptable. After 1 month I emailed them to pick them up and received no reply. I called them a week later and was told …
This is the worst company I have ever dealt with! They stopped our pick-ups with no warning. They never called or sent a letter stating that there was an issue. When I called to see why our garbage had not been picked up, they were rude, …
We just moved to our new place almost 2 weeks ago. First week had no issue with pick up. This week I had the garbage out TUESDAY AFTERNOON ready for Wednesday morning pickup. Both drivers completely skipped our house! My husband called that …
I’ve had lakes disposal for several years now. They’ve been wonderful and I’ve never had a single issue. Even days that I forgot to drag the cans down to the street, our driver would pull them down and empty them. Unfortunately I was just …
Horrible customer service. Hands down, the worst. Only reason I left a star, was because I couldn’t leave ZERO stars. …
I have had a decent experience with Lakes Disposal until today. I wanted to discontinue service so I wrote on my April payment that I would no longer be needing service after May 1 (but I needed it until May 1). They picked up the dumster …
I have had this trash service for about a year. I have never had an issue or anything with their service. I have always been respected when speaking to customer service reps. Definitely would recommend them!
We have been using this company for several years now. They are highly responsive, pleasant people to work with. The cost is roughly half of what we had been paying. For the past two months while my back has been healing from back surgery, …
They don’t send bills so you better not forget to pay your bill. Now I’m sitting on a weeks worth of trash again. The trash can lids are so light and flimsy they never close great. So flys love to get inside the cans. …
Came to look at reviews wondering if I was the only one who had issues with their office manager Julie, and wow clearly she is an issue as several other reviewers have made comments about her rudeness. Twice now I have spoken to her and she …
First thing I’d like to say is I disagree with a lot of the reviews and ratings I just read on here!! Everyone has a right to their own opinion so forth and so on but, sorry I COMPLETELY DISAGREE. I have had Lakes for many many year’s I …
They respond in a timely manner..super pleasant. They fix anything I need right away I will keep recommending them to anyone who asks for a good disposal service. Great company! And call reps are extremely nice patient and very well trained. 👏👏👏👏 …
We have used many garbage disposal & recyclable companies in the past, and Lakes Disposal is one of the best. They are prompt, courteous, and fair priced. I wouldn’t hesitate to recommend them to family &/or friends.
It’s been really nice to finally have a disposal service who cares about our neighborhood!! By that I mean, when either recycling or trash falls from the container as it’s being emptied, the LAKES DISPOSAL driver actually gets out of the …
Like some other reviews here, it is quite obvious they are absolutely horrible. We moved to our new home, and they stated they didn’t have big recycle cans after we hired them. We cancelled them the next day. Their cans have been in front …
It seems as if our experience with Lakes is on par with everyone else’s one star review. The drivers and pick-ups are great, the office and customer service is terrible. We were told we were set up for auto-pay in May while on the phone. …
Make sure you pay your bill with no fault. We paid our bill after a week of not getting a pickup. At that point, it was our fault for not getting a pickup. The next week we pay our bill days before the scheduled pickup. Doesn’t happen. We …
Lakes Disposal Services exceeds expectations for all the services provided. I personally have used them for all the services they do provide which include Roll off Dumpsters, Residential and Commercial. I 110% recommend them over any other …
Julies customer service was amazing. She was kind, caring, and considerate.
Due to poor service from our mail lady I am constantly receiving late or not at all important documents, bills, etc in the mail. …
Update
Got service again they want 37.00 extra for another can …..the can they gave me barely holds 5 bags …the garbage is piling up …
I have used Lake Disposal Services Inc. for a number of years for my weekly residential refuge disposal, and they have provided wonderful service. This year I added a manure dumpster, and have been extremely pleased. The reason I am …
Julie in customer service is awesome!! I called to ask a question about pick up service she was delightful. Good customer service and nice people are hard to find these days. Normally no one wants to help but this woman was the BEST!. My …
First time experience with Lakes Disposal was for a roll off dumpster, and they were outstanding. The owner was extremely flexible for delivery to meet my schedule, and showed up right when they said they would. Their customer service has …
I wish I had read the bad reviews before choosing this company. Never again will I be using their service. I have never ever written a bad review but this experience was by far the worst I’ve had with any company. I’m not one to complain …
I have talked with Lakes Disposal several times; today I spoke with Julie and my experience has always been wonderful. They are so professional and pleasant. Often when dealing with companies over the phone people have a tendency to be …
I’ve had nothing but excellent service from lakes. The woman in the office was able to answer every question quickly and accurately, yet being friendly. She set me up with 2 large recycle cans, auto pay, and a dumpster in one pretty short …
Late paying 1 bill. No notification that I was overdue. Just stopped picking up my garbage. Called them by 2pm garbage day after I paid my overdue bill with late fees only to be told I have to wait until next week for pick up regardless if …
Excellent Customer Service – We forgot to put our garbage and recycling bins out by the street the other day. When we got home, we realized that the drivers had gone over to our bins and emptied them for us!! This was most appreciated, …
YES YES YES! I would recommend this company! Janelle in the office has been ready and willing to answer all and any of my questions. She is the one who makes working with this company so very pleasant! In addition everything she says …
I have been a customer for over 10 plus years and have had nothing but great experiences!! They r very accommodating and will work with u on a payment plan during hard times, they r very patient and understanding and the customer service is …
Created a hazardous situation truck ripped a wire while driving with dumper up and left a live wire on my property without reporting it and was very short and rude on phone without any solution. Company is unprofessional, waiting for another company to hire unfortunately this is the only option.
I don’t think this place ever heard about noise ordinance. Collecting garbage at 4;40am?!!!! Because you have to work doesn’t mean the rest of the world needs to be disturbed by your trucks!!!!
I have had no issues with this company. Their customer service department has been friendly, knowledgeable and fast which are all appreciated. They have responded to me by email the same day which was very surprising and again appreciated. …
We consistently receive excellent service from our waste disposal pick up driver. Despite his early hours, he always has a smile and a wave, has waited kindly a few moments as we’ve come barreling down the driveway with our cans, just in …
Absolutely rude customer service and manager. Do yourself a favor a choose another garbage company. Could not believe the way I was spoken to after being a seven year customer ~ shockingly poor behavior. I wonder if the owners know how their employees represent the company?
Their yard waste removal team broke one of my cans. All I was told is its not their policy to replace cans and that its a risk of happening.
If I could leave zero Stars I would. Rude, messy, and can’t get a hold of them. They miss pickups and still charge. Unethical! …