Absolutely Horrible Management.
You need to know in advance your appointment time isn’t going to really be your appointment time. Anticipate a LONG WAIT and a untrained staff. Took my mother …
The facility was very clean and Lina at the front desk was so help full and answered all my questions with patience. The personnel were very professional Johana, Ubelsy and Jose as well as Amiva. Amiva was very kind and empathetic very …
the place is a mess . they have around 8 females working in the receptions. the asked about paper work, ID and Medical Ins.
MY appointment was at 10 Am . …
Amazing Experience. I have been to many Imaging facilities but nothing compared to Lakes Radiology. It’s not only a State of the Art Facility, the service is outstanding! Wait time is minimal, staff is professional, very friendly and …
Deist Castro at front desk was very nice, very professional. It was fast and all of the health care providers were fast and efficient. Super recommend.
This was my first time to the New facility and it was very clean and neat. I was assisted by Lina at the front desk and she was very helpful, kind and informative. I definitely will be returning for more screenings at this facility in the future.
The best customer service, all the staff are very friendly and help you with everything you need, especially Daisy
The new place is beautiful and super clean
I took my grandmother here and when we arrived, we were told that we would have to wait a minimum of 2 hours just to be seen. People have been waiting here even longer and when you bring it up to the ladies at the front desk they are SO …
I’d like to share my experience with Lakes Radiology as far as I’m concerned I’ve got numerous MRI’S in my pass and I can honestly say this facility is ideal excellent in service the cleanliness is immaculate the machines are incredible and …
I came with my mother for the first time and they treated me very well, all the girls very kind. I am very happy with the service that Lakes Radiology offers. Daysi is a nice person. 100 Star!
This place is ghettttttto. Zero front desk staff wearing their mask, not enforcing masks among patients. We’re still in a pandemic… No one will speak to you in English. Also there is so much chit chat among the staff that it’s hard to hear …
Front desk was real quick and took care of my daughter real quickly. Deisy from the front desk was real kinda and had us checked in real quickly and very attentive.
Horrible service. It took me over a month to make an appt. They don’t answer calls and tells you to leave your name and number and never returned my call. I fax my referral and never got a call. I sent an email and got no response. I had to go in person and they said didn’t receive fax, which I had proof that I sent it.
I was called to schedule an appointment due to an order they had received. Arrived 10 minutes late because I got lost. Appointment was at 7 and at 8:15 I was told they didn’t have the order. The wrong one was filed in my chart. Took them 5 …
The staff at lakes radiology was extremely helpful from the moment we walked through the door. Particularly Lina at the front desk who helped in easing my wife’s mind and getting us ready for the tests
rude and disrespectful i came to do a appointment for my mother and the lady in the first floor long braided hair was very rude to patient and laughing about them. how rude i sat there listening to her the whole morning talking about …
Very pleased with the services I received in this place. They are very organized and I also got the best service provided by The receptionist Lina Polanco. In general all the staff is Very helpful and willing to help you in every need. This place is awesome.
I am not the type of person to write negative comments about anyone or any business. But in this case I was not able to hold myself back. I waited over a month for this appointment that was scheduled for 7/17. I went to the office that I …
The customer service is great, the people on the front desk are very gentle, kind and sweet. I highly recommend this place. Deisy Castro was so nice and kind. So sweet
The front desk is super friendly and helpful. I was able to come in the day I called without an appointment which was awesome since I didn’t have much time next week. Overall a great experience with Lakes Radiology. Truly recommended.
Excellent service 👏, front desk staff Lina welcome patients with a very pleasant and friendly attitude. Excellent service in general, very nice and clean building, convenient place where all test can be done. …
I took my daughter fo a basic ultrasound. They asked me to arrive 15min before my appointment and have her fasting and no liquids after midnight. so I did but she wasn’t seen until 45 minutes after my scheduled appointment. Then while In …
Best I’ve ever been to. Very efficient, always try to help and move forward with no problem. I would recommend coming here for fast pace procedure and result. Very clean and observant. Love the new place !!!
To be honest, I don’t know where to begin….However, it has been one of the most pleasant experiences I have encountered in the health industry. The staff — OUTSTANDING, POLITE, and PROFESSIONAL –Their disposition to help, educate and …
I had a wonderful experience at this location! The receptionist Lina was so helpful and the technician Liliana was fantastic!! I would definitely recommend this place to everyone!
The girls in the front desk were extremely nice and very helpful. Thank you for a great experience. Plus the 3 personal that helped me doing my exam were also very nice and sweet.
I was helped by Lina at the front desk, and Ubeysi did my X Rays, they both gave me excellent service, they were very friendly and profesional. I always come to this place. My waiting time took me less than 20 minutes. Thank you ladies for your help. 🤗 …
Great experience in this clinic the costumer service was great and we got assistance as soon as we got there. We had an emergency and the clerk understood and helped us super fast. Recommend 100%
Sammy has a beautiful new clean modern facility. The staff are warm and professional!! Miry and Maddy took care of my last minute needs with my insurance and the Tech was very careful with my injury during the entire MRI process. Better than 5 STARS!!!
The service is terrible. I was there for four hours for two services. I arrived at three and left at seven and forty, the people who work there are not to blame, but the managers and those who make the appointments have no consideration for the people.
The staff is very welcoming and the service is great. The front desk workers are very efficient, bilingual and nice – which is always plus. I 100% recommend this radiology place. Would gladly come here again if I need to.
I gotta say these reviews are hard to read primarily because it’s unbelievable. My mother had an appointment today that was scheduled 3pm and it is now 7:37 pm and she is recently arriving home. She was placed in a waiting area for close to …
Sammy has made a wonderful professional and clean environment in this office. As soon as I came in I felt very attended and cared for. Everyone was extremely helpful and sweet. I was very comforted during my visit. I would definitely recommend to anyone!!!!
The best service I have in a medical team, best workers, front desk service, doctors cares. There attention, kindness and professional service is remarkable. I will really recommend it!
I want to take this opportunity to thank Lina, and all the people who are working at Lakes Radiolgy Imaging Centers for being so professional, kind, and attentive to the patients who come to do any study, treating all of them equally with much love and respect.
The facilities are beautiful, but unfortunately that does not make up for the terrible service. You know is bad when they ask you to leave them a review before the perform services. …
I have come here for my mammograms several times and even though it’s an uncomfortable exam, it has always been a good experience. Excellent service from Deisy Castro at the front desk and Johana Dominguez the Technitian. They were very …
Today I went in for 2 MRI’s and I was greeted by Matty at the front desk abs was very professional. I then had the pleasure of meeting Alex the MRI technician he made me feel ease explained the cc process from bevy to end! He was …
I went to Lakes Radiology for my routine mammogram and today for a chest x-ray, the service was great, Deisy Castro at the front desk was very professional and have great customer service. In the future, I will come back for all my diagnostic tests.
I had an amazing experience at Lakes Radiology! Was recommended for the first time like two weeks ago to do an X-ray. We had to go back to do an MRI and Spoke with Juicy and Samuel they were very attentive, allowed for me to express my …
Amazing!! The service was beyond excellent. I was able to schedule an appoinment super fast, Maddy and Daysi were super helpful, they treat all patients with respect and professionalism. I love how clean and neat the office was.Super happy with the service, definitely I recommend this office.
Loved the experience at this place .Daisy was super sweet and worked at a fast pace ,she also communicated very well with me and by my observation she was very kind to other clients as well ,great customer service !!
Excellent customer service. We were helped by Deisy Castro she was amazing, loved her actitud, and genuine care for helping me with my paperwork. Definitely recommend this radiology office. Very organized and clean as well
Customer service is horrible, I went to the 2nd floor for Radiology for an x-ray and the ladies at the front desk on the 2nd floor were a group 3-4 ladies behind the desk just talking and laughing to each other as if there was not a line of …
Professional staff, receptionists all very kind, specially Daisy. I was promptly called and my diagnostics reports were sent to the PCP within the hour after being performed. Amazing team, great job Lakes Radiology!
I had a great experience at this location. I go every year for all my routine check up they performed my mammograms and ultrasounds and I was able to get the images quickly and effectively. The location was extremely clean, modern and …
Lakes Radiology offers an excellent service. There is variety within the diagnostic testing done at the center and the readings are very precise. The customer service is great; staff is very nice and sympathize with patients. Timing is on point. Best diagnostic place without doubt.
Yesterday, I went with my daughter for the first time to this place.
Worst experience ever!!!! There is a blonde girl in the front desk that has no shame. To begin with,she is anti American. You speak to her in English and she …
The reception is clean and newly remodeled with plenty of chairs for their clients. The receptionist Deisy was nice and fast with checking me in for my ultrasound. Everyone was nice and quick to get me ready and do my exam and with privacy.
I had a great experience with Lina. She was very helpful and kind. She was able to book my appointment the same day, because the unprofessional staff from universal imaging radiology in Miami lakes canceled my appointment without previous noticed. I give them a 5 star. Super clean place as well!.
I had a great experience at the office. Front desk personnel was very pleasant. I had come in on Saturday without appointment but I wasn’t able to stay, I was advised to come in on Monday morning before my time to go into work and they were able to see me without a problem.
I have to give a star because it’s required but wish no stars were an option. From the unprofessional two ladies at the receiving desk to the 5 hour wait my mom had ,shows this place is a Joke!!! 8:00a.m appt and was called in at 1:09 pm. I …
Amazing customer service. Employees are very respectful and kind. Lina was very kind and caring towards my grandmother. Everything is clean and well sanitized. Definitely recommend this location for all your radiology needs.
Check- in was quick and very friendly thanks to the front desk representative Deisy. Very clean, well kept, and spacious waiting area. Highly recommend!
Fast attention, target, and very diligent the place very clean.The Personal so kind Lina was so nice and I really like it. I will be advice my specialist to refer me to Lakes radiology for future tests.
These people do NOT understand the concept of an appointment nor have any respect or consideration whatsoever for people’s time. I waited two hours after my appointment time, they give you the most ridiculous excuses for what is clearly …
Very convenient, fast and good quality service. Customer service was outstanding. It took me only 20 minutes the entire process of checking in, getting my mammography and leaving. Very nice place. Definitely one of the best to come if you work and do not want the long waiting time of most of the diagnostics centers.
Wow what a terrible experience. This place is like a mill for people, they overbook appointments like crazy and don’t even know what your there for after checking in . My appointment was at 3:30 and I arrived 15 min before as requested, I …
I would re-consider this place, be warmed!! If you have a pending insurance approval at this place they won’t call you to tell that it still pending for approval , I had an appointment early in the morning, just for the front desk ( btw she …
I went to Miami Lakes Radiology Center for the first time yesterday. The facility is beautiful with state of the art machines. The registration staff was very courteous especially Deisy Cabrera. I was very pleased with the the attention …
Deisy was very attentive and help me resolve my appointment even though there were a lot of people. The place is very clean and modern. Overall a great ambient and customer service
Lina at the front desk was very professional and very customer service oriented. She make sure we we’re taking care of immediately and took time to explain the workflow for each test. …
I’ll would give it 5 start if it wasn’t for the waiting time, staff is very friendly and attentive, but I had to wait more than hour even though I had an appointment, so if your coming here be prepared to wait. The place was clean and for …
I have been waiting for 1/h after the time of my scheduled appointment. This people overbook the day in order to make a higher profit. In consequence, many patients have to go home without being serviced. Or wait for hours. The staff …
I go for first time today and it was a good experiment and I really love the people at work they are super nice and there are so sweet and I really love the place and place and they have good service and the people there there are Super …
Wow great service with a smile! Beautiful new building. Parking lot has ample parking spaces. Took my mom for an MRI. We were greeted immediately and treated very courteously. They had all the paperwork that her doctor had sent to them. …
Terrible with their appointments. You call and they don’t answer the phone. Finally they call
You back after a week to book the appointment – and when you get there – they …
Deisy in front desk was nice and with a positive attitude towards be and others that were in front of me… the place is clean and really organized! Inwpuld recommended Lakes Radiology to others for their needs!
Love the new place!! Customer service was very on point and professional. Love the energy and attitude these beautiful ladies have!
Thanks to Deisy Castro for helping me out with everything I needed and making it …
First time at the new facility it is very nice spacious and so much better to navigate. All the staff is friendly and extremely professional, Lina in particular was especially wonderful. She made my sign in process seamless and helped me …
The experience was great, the very charismatic girls attentive very professional, I clean the whole place, I was a little afraid at first with the procedures but they explained to me and I was really delighted, girls I recommend lakes radiology
I do LOVE the new facility, state of the art building. Everything is new, even the parking área have plenty of Spice. The staff very friendly, specially Daisy, at the front desk. …
Horrible services, RUDE staff, I don’t even know how places like this one exists. Four hours of waiting for my kid to get an ultrasound. Everyone were complaining and a patient said it’s always like that long waiting time. The staff you can’t even ask question because the Incompetent staff are so rude.
Great place. Very clean and neat. Staff is friendly and the technician that took care of me was very polite and had great manners. It was my first time having to do a mammogram and I am so glad I came to this place. …
The girls on the 2nd floor need to be trained to do a better job, don’t be so rude. I understand you’re overwhelmed but so are the patients waiting, you do not know if patients are hurting or missing work or needing to pick up kids. We live in the same world, let’s be more kind.
I had an issue at first but Sammy Arriaga the owner and Jessica Pardon the office manager took it upon their self to make sure that the issue was handled in the proper manner. I really appreciate the fact that they did that. Some people …
The new building is beautiful and easier to navigate. From the minute I got to the 2nd floor I was treated respectfully and pleasurable.
One of the young ladies, Lena, was very nice and helpful. She gave me the …
Everyone in the new, clean facility is very helpful. The office staff is very helpful in getting the paperwork and authorizations in order. The techs make you feel relaxed and comfortable while getting the test. My doctor had the results in a timely manner. Overall this place is great.
Appointment was for 10:00, my mother, 86 years old, was not called in until 12:08 after several complaints to receptionist. I brought her referral so that was not the issue. Either they overbooked appointments or is poorly managed. The staff is pleasant but that is overshadowed by the lengthy wait time.
I visited Miami lakes Radiology today …I was greeted by the staff on the second floor..they were nice and helpful…Daisy was kind and also yssel ❤️❤️…I loved conchita she is a beautiful person ❤️ .I deeply recommend this center for all new patients , we all need this type of staff ..this center have the right employees…
The facility is great to look at but, I would re-consider coming back here for imaging. The staff is great however the wait times are horrible. My brother and I have been here since 1200 (with an appointment) waiting to be brought back in …
They are very well organized and very Professional. The Staff goes over and Beyond to get you in and out . I will Recommend them to Family and Friends .
Wow! Nice patient service! This girls working here have the time to acknowledge everyone with a beautiful smile, even when the place is packed and the waiting time is a little bit long (normal nowadays with doctor’s appointments) Thank you Daisy and all the girls. I love places with employees that always show empathy and desire to work!
I went to the new facility of Lakes radiology to do some tests. New building nice, clean, organized and bigger than the former one.
The girls at the reception are nice and courteous. Especially Daisy Castro was …
Horrible place of business. They can’t keep appointment times and can’t get authorization on time and blame it on the doctors. To reschedule is far out on the date. They can’t get your billing address correct to bill you yet they send you …
Wife had appointment for 2:15 pm. This place intsructed her to drink 32 ounces of water 1 hour prior but did not see her until an hour later. She is disabled and when she asked if she could use the bathroom, the receptionist got very …
They a joke I called them for my MRI results and they said we send it to ur primary that same day. I am at my primary they said they haven’t received it. I calling them to fax again 30 minutes late the record people asking what fax number …
I keep leaving messages and a call back request and never get a call back. I had to go in person to make the appt. My ct scan was not authorized and they never called to let me know.
I’d I could give less that one star. I would. This lady in the 2nd floor. In the appointments desk. This place is just always a problem. Always an issue. The attitude of these ladies is something else. Annoying. Unprofessional. Lack of …
Avoid, Avoid, Avoid. The staff is not helpful. Very unprofessional place. They are rude to the point of hanging up on patients when patients point out mistakes made by Miami Lakes Radiology. You have to love how places like this treat patients.
Lina, The receptionist was amazing. Overall, the clinic, the doctors, the staff the procedures, the timing, words cannot describe how wonderful this experience was for me.
Very quick and easy experience. Louis and daisy were amazing and very friendly. Louis knew exactly what to do & made me getting an ekg a breeze. Definitely would recommend.
To begin, my husband had a 2 o’clock appointment and he was called and told to come in at 12. We arrived at 11:30 and waited 2 1/2 hours and then another hour to get two MRI’s. They are extremely understaffed. The place was full of elderly …
This place is horrible!!! You receive a service and months later, without a phone call, without any bills being sent out, suddenly you have a $200 balance and get sent to a collection agency! DO NOT GO HERE, HORRIBLE!!! You are better off …
Worse attention ever. Call me the day before to confirm my appointment and give me instructions on how to prepare for the MRI. Arrive early and ready but after waiting for an hour they told me “I don’t have an appointment”. Them when I was …
This is the worst place on the planet. I had two appt on different dates and every time I had to wait 2 hours and 30 minutes. After I decided to complain I was the next person to be called. Honestly, the new facility is nice but the wait …
Dont bother making an appointment they either make you wait over an hour to be seen or have you come back another day. As if your time doesnt mean anything. Unprofessional to say the least. Go elsewhere.
This place apparently they don’t care about the patients with appointment we wait two (2) hours in the lobby after asking the Front dest ladies they just response you are next without checking nothing we wait and additional 34 minutes this …
Exelent service over all the attention by customer care and the techs.as well the building comfortable sitting areas and very relaxed and clean environment
I am giving them one star just because I cannot give none. THEY HAVE CERO TO NONE RESPONSIVENESS AND PATIENTS SUPPORT. I was order a STAT MRI on 11/10/22 by my orthopedic. Since then, I have been calling regularly and leaving messages with …
This place has turned into a true mess! They have rescheduled my exam 3 times, finally I go in for my test today and the uneducated girl at the front desk (who in typical Miami style does not say good morning until she is all set up after …
I had a good service. I was called at my appointment time. Lina was the front desk girl that helped me. She was very attentive with me, so thanks for everything!
STAY AWAY FROM THIS PLACE! If I could give this place a negative star, I would. They had me wait about 3 hours before seeing my daughter to do an ultra sound. This is not the first time I’ve taken her to do an ultrasound so I am aware of …
Horrible service, STAY AWAY!!! They don’t answer phone calls or call back, especially if you are being sent there from community medical group. I’ve waited months for a call from them for an mri appointment and when they finally made the …
Had a great experience here! Everyone was very courteous and professional. I came in without an appointment but was accommodated quickly and efficiently nonetheless. Lina at the front desk helped me and she was so sweet. ❤️ Overall had a great visit!
I had an amazing experience here! I’ve been to many different imaging centers but this one has been the best thus far. I was greeted and helped by daesy upon walking in. She was very kind and attentive, she helped me with my referrals and …
Horrible administration! They take forever to answer the phone for appointments or never call you back. The front desk personnel is not properly train to know what orders require primary doctors/insurance authorizations. If you come before …
Deisy at the front desk was very helpful and professional, came for an X-Ray and she made the whole thing feel easy and fast! 10/10 service and facilities!
Huge, filled waiting room on every floor. Overbooked, long wait. If you have more than one appt-prepare to spend the day. Quantity over quality. Over-scheduled and understaffed. …
I was very impressed with how clean, how the receptionist are well knowledgeable and very caring towards customer service.
I had mammogram done, the technician was super patience and very caring in …
Terrible place to go for an MRI. Their staff do not care about their customers. They have you wait for hours due to their machines breaking. In addition, when an elderly patient while inside the MRI machine pressed on their emergency switch …
Absolutely Horrible Management.
You need to know in advance your appointment time isn’t going to really be your appointment time. Anticipate a LONG WAIT and a untrained staff. Took my mother …
The facility was very clean and Lina at the front desk was so help full and answered all my questions with patience. The personnel were very professional Johana, Ubelsy and Jose as well as Amiva. Amiva was very kind and empathetic very …
The new location is beautiful and very clean looking. The staff was mainly kind and attentive, especially Deisy. Great Service.
The service was good everyone explain what is being done handle you in a professional way both Front Office Assistant abd Technicians were excellent.
the place is a mess . they have around 8 females working in the receptions. the asked about paper work, ID and Medical Ins.
MY appointment was at 10 Am . …
Amazing Experience. I have been to many Imaging facilities but nothing compared to Lakes Radiology. It’s not only a State of the Art Facility, the service is outstanding! Wait time is minimal, staff is professional, very friendly and …
The place is very clean. Love the attention. I arrived early and they took me right away. Everything was super smooth.
Deist Castro at front desk was very nice, very professional. It was fast and all of the health care providers were fast and efficient. Super recommend.
This was my first time to the New facility and it was very clean and neat. I was assisted by Lina at the front desk and she was very helpful, kind and informative. I definitely will be returning for more screenings at this facility in the future.
Lina was awesome at the front desk. Great customer service skills. Facility is very cleaned and efficient.
The best customer service, all the staff are very friendly and help you with everything you need, especially Daisy
The new place is beautiful and super clean
Excellent service good job
I took my grandmother here and when we arrived, we were told that we would have to wait a minimum of 2 hours just to be seen. People have been waiting here even longer and when you bring it up to the ladies at the front desk they are SO …
I’d like to share my experience with Lakes Radiology as far as I’m concerned I’ve got numerous MRI’S in my pass and I can honestly say this facility is ideal excellent in service the cleanliness is immaculate the machines are incredible and …
I came with my mother for the first time and they treated me very well, all the girls very kind. I am very happy with the service that Lakes Radiology offers. Daysi is a nice person. 100 Star!
Good job experience excellent
This place is ghettttttto. Zero front desk staff wearing their mask, not enforcing masks among patients. We’re still in a pandemic… No one will speak to you in English. Also there is so much chit chat among the staff that it’s hard to hear …
Front desk was real quick and took care of my daughter real quickly. Deisy from the front desk was real kinda and had us checked in real quickly and very attentive.
Horrible service. It took me over a month to make an appt. They don’t answer calls and tells you to leave your name and number and never returned my call. I fax my referral and never got a call. I sent an email and got no response. I had to go in person and they said didn’t receive fax, which I had proof that I sent it.
I was called to schedule an appointment due to an order they had received. Arrived 10 minutes late because I got lost. Appointment was at 7 and at 8:15 I was told they didn’t have the order. The wrong one was filed in my chart. Took them 5 …
Excellent service. It was very quick and everyone was very nice. Deist Castro at the front desk helped me a lot.
The staff at lakes radiology was extremely helpful from the moment we walked through the door. Particularly Lina at the front desk who helped in easing my wife’s mind and getting us ready for the tests
rude and disrespectful i came to do a appointment for my mother and the lady in the first floor long braided hair was very rude to patient and laughing about them. how rude i sat there listening to her the whole morning talking about …
Very pleased with the services I received in this place. They are very organized and I also got the best service provided by The receptionist Lina Polanco. In general all the staff is Very helpful and willing to help you in every need. This place is awesome.
I am not the type of person to write negative comments about anyone or any business. But in this case I was not able to hold myself back. I waited over a month for this appointment that was scheduled for 7/17. I went to the office that I …
The staff is extremely kind and prompt, the facility is clean overall a great experience fast and easy.
The customer service is great, the people on the front desk are very gentle, kind and sweet. I highly recommend this place. Deisy Castro was so nice and kind. So sweet
The front desk is super friendly and helpful. I was able to come in the day I called without an appointment which was awesome since I didn’t have much time next week. Overall a great experience with Lakes Radiology. Truly recommended.
The building is very clean. The girls in the front desk are very attentive. Lina was the one that helped me and she was excellent.
Excellent service. Very friendly staff.
Have been waiting two hours over my appointment time! Worst experience ever. Do not come here!
Excellent service 👏, front desk staff Lina welcome patients with a very pleasant and friendly attitude. Excellent service in general, very nice and clean building, convenient place where all test can be done. …
I took my daughter fo a basic ultrasound. They asked me to arrive 15min before my appointment and have her fasting and no liquids after midnight. so I did but she wasn’t seen until 45 minutes after my scheduled appointment. Then while In …
Best I’ve ever been to. Very efficient, always try to help and move forward with no problem. I would recommend coming here for fast pace procedure and result. Very clean and observant. Love the new place !!!
Very professional and they offer a great costumer service. I highly recommend it
To be honest, I don’t know where to begin….However, it has been one of the most pleasant experiences I have encountered in the health industry. The staff — OUTSTANDING, POLITE, and PROFESSIONAL –Their disposition to help, educate and …
I had a wonderful experience at this location! The receptionist Lina was so helpful and the technician Liliana was fantastic!! I would definitely recommend this place to everyone!
The girls in the front desk were extremely nice and very helpful. Thank you for a great experience. Plus the 3 personal that helped me doing my exam were also very nice and sweet.
I was helped by Lina at the front desk, and Ubeysi did my X Rays, they both gave me excellent service, they were very friendly and profesional. I always come to this place. My waiting time took me less than 20 minutes. Thank you ladies for your help. 🤗 …
Great experience in this clinic the costumer service was great and we got assistance as soon as we got there. We had an emergency and the clerk understood and helped us super fast. Recommend 100%
Sammy has a beautiful new clean modern facility. The staff are warm and professional!! Miry and Maddy took care of my last minute needs with my insurance and the Tech was very careful with my injury during the entire MRI process. Better than 5 STARS!!!
The service is terrible. I was there for four hours for two services. I arrived at three and left at seven and forty, the people who work there are not to blame, but the managers and those who make the appointments have no consideration for the people.
The staff is very welcoming and the service is great. The front desk workers are very efficient, bilingual and nice – which is always plus. I 100% recommend this radiology place. Would gladly come here again if I need to.
Deisy was very attentive and helpful for my first time being here. She is great in undertaking information for her field of work.
I gotta say these reviews are hard to read primarily because it’s unbelievable. My mother had an appointment today that was scheduled 3pm and it is now 7:37 pm and she is recently arriving home. She was placed in a waiting area for close to …
Sammy has made a wonderful professional and clean environment in this office. As soon as I came in I felt very attended and cared for. Everyone was extremely helpful and sweet. I was very comforted during my visit. I would definitely recommend to anyone!!!!
The best service I have in a medical team, best workers, front desk service, doctors cares. There attention, kindness and professional service is remarkable. I will really recommend it!
I want to take this opportunity to thank Lina, and all the people who are working at Lakes Radiolgy Imaging Centers for being so professional, kind, and attentive to the patients who come to do any study, treating all of them equally with much love and respect.
The facilities are beautiful, but unfortunately that does not make up for the terrible service. You know is bad when they ask you to leave them a review before the perform services. …
I have come here for my mammograms several times and even though it’s an uncomfortable exam, it has always been a good experience. Excellent service from Deisy Castro at the front desk and Johana Dominguez the Technitian. They were very …
Amazing service , they do their best to have their patients in and out . Recommend this place.
Today I went in for 2 MRI’s and I was greeted by Matty at the front desk abs was very professional. I then had the pleasure of meeting Alex the MRI technician he made me feel ease explained the cc process from bevy to end! He was …
I went to Lakes Radiology for my routine mammogram and today for a chest x-ray, the service was great, Deisy Castro at the front desk was very professional and have great customer service. In the future, I will come back for all my diagnostic tests.
I had an amazing experience at Lakes Radiology! Was recommended for the first time like two weeks ago to do an X-ray. We had to go back to do an MRI and Spoke with Juicy and Samuel they were very attentive, allowed for me to express my …
Amazing!! The service was beyond excellent. I was able to schedule an appoinment super fast, Maddy and Daysi were super helpful, they treat all patients with respect and professionalism. I love how clean and neat the office was.Super happy with the service, definitely I recommend this office.
Loved the experience at this place .Daisy was super sweet and worked at a fast pace ,she also communicated very well with me and by my observation she was very kind to other clients as well ,great customer service !!
Excellent customer service. We were helped by Deisy Castro she was amazing, loved her actitud, and genuine care for helping me with my paperwork. Definitely recommend this radiology office. Very organized and clean as well
Customer service is horrible, I went to the 2nd floor for Radiology for an x-ray and the ladies at the front desk on the 2nd floor were a group 3-4 ladies behind the desk just talking and laughing to each other as if there was not a line of …
Experience very good 👍 and professional thanks …
Professional staff, receptionists all very kind, specially Daisy. I was promptly called and my diagnostics reports were sent to the PCP within the hour after being performed. Amazing team, great job Lakes Radiology!
Excelente services very professional I’m very satisfied thank you 😊 …
I had a great experience at this location. I go every year for all my routine check up they performed my mammograms and ultrasounds and I was able to get the images quickly and effectively. The location was extremely clean, modern and …
Lakes Radiology offers an excellent service. There is variety within the diagnostic testing done at the center and the readings are very precise. The customer service is great; staff is very nice and sympathize with patients. Timing is on point. Best diagnostic place without doubt.
Yesterday, I went with my daughter for the first time to this place.
Worst experience ever!!!! There is a blonde girl in the front desk that has no shame. To begin with,she is anti American. You speak to her in English and she …
The reception is clean and newly remodeled with plenty of chairs for their clients. The receptionist Deisy was nice and fast with checking me in for my ultrasound. Everyone was nice and quick to get me ready and do my exam and with privacy.
I had a great experience with Lina. She was very helpful and kind. She was able to book my appointment the same day, because the unprofessional staff from universal imaging radiology in Miami lakes canceled my appointment without previous noticed. I give them a 5 star. Super clean place as well!.
I had a great experience at the office. Front desk personnel was very pleasant. I had come in on Saturday without appointment but I wasn’t able to stay, I was advised to come in on Monday morning before my time to go into work and they were able to see me without a problem.
Very helpful and professional service
Amazing Medical Records Team!!!!
Michel, Ivette, Mary all amazing people. …
I have to give a star because it’s required but wish no stars were an option. From the unprofessional two ladies at the receiving desk to the 5 hour wait my mom had ,shows this place is a Joke!!! 8:00a.m appt and was called in at 1:09 pm. I …
Deist Castro front desk is a very good. Assistant on my services today keep a good work
Great and fast service front desk ladies are very nice and attentive!
Amazing customer service. Employees are very respectful and kind. Lina was very kind and caring towards my grandmother. Everything is clean and well sanitized. Definitely recommend this location for all your radiology needs.
Check- in was quick and very friendly thanks to the front desk representative Deisy. Very clean, well kept, and spacious waiting area. Highly recommend!
Fast attention, target, and very diligent the place very clean.The Personal so kind Lina was so nice and I really like it. I will be advice my specialist to refer me to Lakes radiology for future tests.
These people do NOT understand the concept of an appointment nor have any respect or consideration whatsoever for people’s time. I waited two hours after my appointment time, they give you the most ridiculous excuses for what is clearly …
Very convenient, fast and good quality service. Customer service was outstanding. It took me only 20 minutes the entire process of checking in, getting my mammography and leaving. Very nice place. Definitely one of the best to come if you work and do not want the long waiting time of most of the diagnostics centers.
Wow what a terrible experience. This place is like a mill for people, they overbook appointments like crazy and don’t even know what your there for after checking in . My appointment was at 3:30 and I arrived 15 min before as requested, I …
I would re-consider this place, be warmed!! If you have a pending insurance approval at this place they won’t call you to tell that it still pending for approval , I had an appointment early in the morning, just for the front desk ( btw she …
I went to Miami Lakes Radiology Center for the first time yesterday. The facility is beautiful with state of the art machines. The registration staff was very courteous especially Deisy Cabrera. I was very pleased with the the attention …
Great experience .
Staff was pleasant .
Short wait time.
Very nice staff very professional and accurate..
Deisy was very attentive and help me resolve my appointment even though there were a lot of people. The place is very clean and modern. Overall a great ambient and customer service
Lina at the front desk was very professional and very customer service oriented. She make sure we we’re taking care of immediately and took time to explain the workflow for each test. …
I’ll would give it 5 start if it wasn’t for the waiting time, staff is very friendly and attentive, but I had to wait more than hour even though I had an appointment, so if your coming here be prepared to wait. The place was clean and for …
Best service ever, all the staff super friendly and helpful, the new location is super big , clean and everything is new !!!
I have been waiting for 1/h after the time of my scheduled appointment. This people overbook the day in order to make a higher profit. In consequence, many patients have to go home without being serviced. Or wait for hours. The staff …
I go for first time today and it was a good experiment and I really love the people at work they are super nice and there are so sweet and I really love the place and place and they have good service and the people there there are Super …
Wow great service with a smile! Beautiful new building. Parking lot has ample parking spaces. Took my mom for an MRI. We were greeted immediately and treated very courteously. They had all the paperwork that her doctor had sent to them. …
Great, fast and accurate customer service 🖒 …
Terrible with their appointments. You call and they don’t answer the phone. Finally they call
You back after a week to book the appointment – and when you get there – they …
Deisy front desk and the US technician were pretty profesional and helpful
Deisy in front desk was nice and with a positive attitude towards be and others that were in front of me… the place is clean and really organized! Inwpuld recommended Lakes Radiology to others for their needs!
Love the new place!! Customer service was very on point and professional. Love the energy and attitude these beautiful ladies have!
Thanks to Deisy Castro for helping me out with everything I needed and making it …
I was helped by Lina at the front desk and she provided an excellent service. I’ll recommend this place for any kind of radiology service.
My experience with Lina was very satisfactory, she take care of me with a lot of patience. Her customer service was amazing . Thank you Lina 😊 …
First time at the new facility it is very nice spacious and so much better to navigate. All the staff is friendly and extremely professional, Lina in particular was especially wonderful. She made my sign in process seamless and helped me …
Awesome experience! I recommended 100%
The experience was great, the very charismatic girls attentive very professional, I clean the whole place, I was a little afraid at first with the procedures but they explained to me and I was really delighted, girls I recommend lakes radiology
Amazing experience. Very little wait time staff was amazing, especially lina at the front desk.
I do LOVE the new facility, state of the art building. Everything is new, even the parking área have plenty of Spice. The staff very friendly, specially Daisy, at the front desk. …
Horrible services, RUDE staff, I don’t even know how places like this one exists. Four hours of waiting for my kid to get an ultrasound. Everyone were complaining and a patient said it’s always like that long waiting time. The staff you can’t even ask question because the Incompetent staff are so rude.
Made an appointment and was in and out quickly. Very professionally.
Great place. Very clean and neat. Staff is friendly and the technician that took care of me was very polite and had great manners. It was my first time having to do a mammogram and I am so glad I came to this place. …
The girls on the 2nd floor need to be trained to do a better job, don’t be so rude. I understand you’re overwhelmed but so are the patients waiting, you do not know if patients are hurting or missing work or needing to pick up kids. We live in the same world, let’s be more kind.
I had an issue at first but Sammy Arriaga the owner and Jessica Pardon the office manager took it upon their self to make sure that the issue was handled in the proper manner. I really appreciate the fact that they did that. Some people …
Excellent place, the building is clean and staff was friendly!
The new building is beautiful and easier to navigate. From the minute I got to the 2nd floor I was treated respectfully and pleasurable.
One of the young ladies, Lena, was very nice and helpful. She gave me the …
Everyone in the new, clean facility is very helpful. The office staff is very helpful in getting the paperwork and authorizations in order. The techs make you feel relaxed and comfortable while getting the test. My doctor had the results in a timely manner. Overall this place is great.
Appointment was for 10:00, my mother, 86 years old, was not called in until 12:08 after several complaints to receptionist. I brought her referral so that was not the issue. Either they overbooked appointments or is poorly managed. The staff is pleasant but that is overshadowed by the lengthy wait time.
I visited Miami lakes Radiology today …I was greeted by the staff on the second floor..they were nice and helpful…Daisy was kind and also yssel ❤️❤️…I loved conchita she is a beautiful person ❤️ .I deeply recommend this center for all new patients , we all need this type of staff ..this center have the right employees…
The front desk deisy is very nice the place is beautiful
Great services! Would recommend family and friends!
Had a very pleasant experience, I was attended by Lina in 2nd floor reception. Very professional and kind, would definitely recommend.
The receptionist should be more friendly it seems that they look like robots
The facility is great to look at but, I would re-consider coming back here for imaging. The staff is great however the wait times are horrible. My brother and I have been here since 1200 (with an appointment) waiting to be brought back in …
The staff was very courteous and helpful, especially Deisy Castro at the 2nd floor’s front desk. My experience at Lakes Radiology was pleasant.
They are very well organized and very Professional. The Staff goes over and Beyond to get you in and out . I will Recommend them to Family and Friends .
Horrible the waiting time is crazy my appt was at 4pm is 6:35pm and still waiting they make you wait so long 😡😡 …
Wow! Nice patient service! This girls working here have the time to acknowledge everyone with a beautiful smile, even when the place is packed and the waiting time is a little bit long (normal nowadays with doctor’s appointments) Thank you Daisy and all the girls. I love places with employees that always show empathy and desire to work!
I went to the new facility of Lakes radiology to do some tests. New building nice, clean, organized and bigger than the former one.
The girls at the reception are nice and courteous. Especially Daisy Castro was …
If it would be possible to give them less than one star – I would.
Horrible place, worse than any.
Three hours of waiting!!! …
The worst Radiology ever!
My appointment was 9:30 AM but I got in 12:30 PM, I waited for 3 hours outside no chairs to set. …
Lina was very good. Nice service great job
The service was good and fast thank you for all your work.
Horrible place of business. They can’t keep appointment times and can’t get authorization on time and blame it on the doctors. To reschedule is far out on the date. They can’t get your billing address correct to bill you yet they send you …
Wife had appointment for 2:15 pm. This place intsructed her to drink 32 ounces of water 1 hour prior but did not see her until an hour later. She is disabled and when she asked if she could use the bathroom, the receptionist got very …
They a joke I called them for my MRI results and they said we send it to ur primary that same day. I am at my primary they said they haven’t received it. I calling them to fax again 30 minutes late the record people asking what fax number …
Daisy Castro always very helpful, I come here every year for my ekg, always good attention 🙂
Excellent services specifically provided by Lina at the front desk. Highly recommended. It was my first visit but for sure will not be the last one!
I keep leaving messages and a call back request and never get a call back. I had to go in person to make the appt. My ct scan was not authorized and they never called to let me know.
I’d I could give less that one star. I would. This lady in the 2nd floor. In the appointments desk. This place is just always a problem. Always an issue. The attitude of these ladies is something else. Annoying. Unprofessional. Lack of …
Avoid, Avoid, Avoid. The staff is not helpful. Very unprofessional place. They are rude to the point of hanging up on patients when patients point out mistakes made by Miami Lakes Radiology. You have to love how places like this treat patients.
Lina, The receptionist was amazing. Overall, the clinic, the doctors, the staff the procedures, the timing, words cannot describe how wonderful this experience was for me.
Very quick and easy experience. Louis and daisy were amazing and very friendly. Louis knew exactly what to do & made me getting an ekg a breeze. Definitely would recommend.
To begin, my husband had a 2 o’clock appointment and he was called and told to come in at 12. We arrived at 11:30 and waited 2 1/2 hours and then another hour to get two MRI’s. They are extremely understaffed. The place was full of elderly …
This place is horrible!!! You receive a service and months later, without a phone call, without any bills being sent out, suddenly you have a $200 balance and get sent to a collection agency! DO NOT GO HERE, HORRIBLE!!! You are better off …
Worse attention ever. Call me the day before to confirm my appointment and give me instructions on how to prepare for the MRI. Arrive early and ready but after waiting for an hour they told me “I don’t have an appointment”. Them when I was …
This is the worst place on the planet. I had two appt on different dates and every time I had to wait 2 hours and 30 minutes. After I decided to complain I was the next person to be called. Honestly, the new facility is nice but the wait …
Dont bother making an appointment they either make you wait over an hour to be seen or have you come back another day. As if your time doesnt mean anything. Unprofessional to say the least. Go elsewhere.
The service is very efficient the center is very comfortable and spacious very satisfied thank you four attention
Excellent service,Daisy in the front is always nice!!
Highly recomended
Excellent! I took both of my parents. Lina at the front desk was very nice and efficient. Highly recommend.
This place apparently they don’t care about the patients with appointment we wait two (2) hours in the lobby after asking the Front dest ladies they just response you are next without checking nothing we wait and additional 34 minutes this …
Exelent service over all the attention by customer care and the techs.as well the building comfortable sitting areas and very relaxed and clean environment
I am giving them one star just because I cannot give none. THEY HAVE CERO TO NONE RESPONSIVENESS AND PATIENTS SUPPORT. I was order a STAT MRI on 11/10/22 by my orthopedic. Since then, I have been calling regularly and leaving messages with …
This place has turned into a true mess! They have rescheduled my exam 3 times, finally I go in for my test today and the uneducated girl at the front desk (who in typical Miami style does not say good morning until she is all set up after …
Great place to get your exams done ✔️ Beautiful service from everyone who works there. Highly recommend 👌 …
I had a good service. I was called at my appointment time. Lina was the front desk girl that helped me. She was very attentive with me, so thanks for everything!
Great place!! Lina took care ok me and the sevice was amazing. Will come back anytime!!!
STAY AWAY FROM THIS PLACE! If I could give this place a negative star, I would. They had me wait about 3 hours before seeing my daughter to do an ultra sound. This is not the first time I’ve taken her to do an ultrasound so I am aware of …
Horrible service, STAY AWAY!!! They don’t answer phone calls or call back, especially if you are being sent there from community medical group. I’ve waited months for a call from them for an mri appointment and when they finally made the …
Had a great experience here! Everyone was very courteous and professional. I came in without an appointment but was accommodated quickly and efficiently nonetheless. Lina at the front desk helped me and she was so sweet. ❤️ Overall had a great visit!
I had an amazing experience here! I’ve been to many different imaging centers but this one has been the best thus far. I was greeted and helped by daesy upon walking in. She was very kind and attentive, she helped me with my referrals and …
Horrible administration! They take forever to answer the phone for appointments or never call you back. The front desk personnel is not properly train to know what orders require primary doctors/insurance authorizations. If you come before …
Deisy at the front desk was very helpful and professional, came for an X-Ray and she made the whole thing feel easy and fast! 10/10 service and facilities!
Huge, filled waiting room on every floor. Overbooked, long wait. If you have more than one appt-prepare to spend the day. Quantity over quality. Over-scheduled and understaffed. …
I was very impressed with how clean, how the receptionist are well knowledgeable and very caring towards customer service.
I had mammogram done, the technician was super patience and very caring in …
Terrible place to go for an MRI. Their staff do not care about their customers. They have you wait for hours due to their machines breaking. In addition, when an elderly patient while inside the MRI machine pressed on their emergency switch …
Made my appointment. Everything was quick and straight to the point. Lina was very lovely and had great customer service.