After using Prairieland, now LRS for 20+ years, my mom passed away and I called to terminate her service. I was told $25 per bin to “restock” the bins. I was also told that fee needed to be prepaid over the phone. The agent then told me there is a 2% fee for using a credit card. I would never use or recommend this company.
They left a container in a commercial premises of the previous owner, it has been waiting for two months for them to go through it and it is still here …
Failed to pickup my trash and lied to me that I had a work order under my name for a pickup next day. That was 4 days ago. Today lady on phone told me that a person I spoke to simply lied about the work order. What a trash company.
Two great experiences with LRS in the last year: our trash pickup was missed once and they emailed me back within the hour and picked it up the following morning. …
Frequently miss pick-ups, often damage property, and just recently put the dumpster in backwards such that opening the top was nearly impossible…who wants to hire someone with that kind of lack of attention to detail?
If you can find a different place! They damage your property and will not work with you to resolve the issue. They will take the message but will never call you back. BE AWARE!
We have been using Lakeshore since we moved into our multi-unit building. The service is extremely inconsistent and their customer service is terrible. We will definitely be making a move.
*BEWARE* VERY BAD TERRIBLE SERVICE! WE HAVE BEEN WAITING FOR NEARLY THREE (3) WEEKS FOR THE GARBAGE TO BE PICKED UP. STILL TILL THIS DAY THEY KEEP PROMISING TODAY, TOMORROW, OR NEXT DAY. ON TOP OF THAT THEY DIDN’T EVEN WANT TO TRANSFER ME …
Just love to see that big blue and white truck coming on Monday mornings! it makes our work place look so clean after the weekend! Good Job LakeShore and Good driver too!
These guys have great service and always on time with their pickups. Its hard to find a recycling place with good customer service. They always pick up their phone and have always been prompt to pick up when I need a special pick up.
The customer service and care is so refreshing! I was able to talk to someone and felt like I was listened to. I couldn’t ask for a better waste company! thank you guys!
CONTRACTED LRS TO DROP OFF A 3O YRD DUMPSTER. AFTER COMPLAINING IT WAS TOO TIGHT OF AN AREA DRIVER PUT BOX IN. WHEN I CALLED TO SWITCH IT OUT . HE WOULDNT PUT ANOTHER BACK IN. AFTER CONTRACTING WITH RAVENSWOOD DISPOSAL ( GREAT COMPANY ) …
Under ordinance 11-4-2830, trash and recycling pickup is prohibited before 7AM in the city of Chicago. But low and behold, lake shore recycling drivers show up hours before then, yelling and slamming outside of my window. It’s unprofessional AND illegal.
Very poor customer service, especially when you’re a smaller company. You’ll never get a credit. They will never call you back after you leave a message. I just got my bill for January 2017, they charged me for two bins and I only have one. #WatchYourBillCrooks!
TERRIBLE! They never show up, and when you call them they’re rude. It often takes numerous calls to get them to come back. DO NOT USE THIS COMPANY! If your city is considering a contract with LRS it is in your best interest to go to the city council meetings and oppose LRS. TERRIBLE TERRIBLE TERRIBLE
According to the Illinois Tollway Customer Service Center website Lakeshore Recycling in Morton Grove is listed as a place to pickup the velcro mounting tapes to install a transponder to a windshield. After talking to them, they do not have the strips.
Jane was unbelievably responsive and helped make unloading items easy. Paid and picked up within 10 hours. Driver called as a courtesy before picking up. Highly recommend this service.
This company is a JOKE! The workers are just plain lazy & the people back at the office are even worse. Ever since my town started using this company we have had nothing but issues! You have ONE job lakeshore, to take away garbage & …
Very unprofessional business who treats their smaller customers like the material they haul – garbage! For years I had a great business relationship with RSI in 10-, 20, & 30-YD construction dumpsters. When the companies merged I continued …
Lakeshore Recycle Systems is AMAZING !
They have to be the friendliest company out there. From the actual men that come to collect the refuse, they’re always consistent, reliable, and thorough. …
We recently moved to Saint Charles and like most people who move have lots of odd recyclable items and extra trash. I want to give a big shout out to Dan Adamec with lakeshore recycling for helping us out with understanding the rules in a new community. Nice to see somebody go the extra mile!
I moved out of a rental property and ended up paying the next tenant’s bill for a month. I called LRS a few times and spoke with someone but they were not empathetic. They charged me for the month even though I was not living there. It …
Lakeshore has Terrible Customer Service, I live in La Grange Park and this company just won the bid for the contract in our Village in April 2019. They took a large bin from my house and left a small bin. All I wanted was the same size I …
Have been waiting over a month for a second trash can to be delivered, had to call multiple times and each time they promise another delivery date. Call them again and no one has any answers why it hasn’t been delivered yet. So irritated that Des Plaines dropped Republic Services and picked up a company as terrible as LRS.
I was surprised to see so many impatient, judging an entire company based off one small experience with the company or one driver’s bad day. Come on people. They pick up our trash for a living. Can we not cut them a little slack? I have …
They bought out our old garbage servicer about six months ago, and our pickup has been irregular ever since they took over our account. All their marketing says how focused they are about customer satisfaction, but they are missing the …
Yard Waste pick up was missed on 10/15/21 & today 10/22/21 in Des Plaines (Princeton & Adrmore ) Wasting my time calling the customer support desk. LRS I need an answer….. why the pickup is missed?? how hard is to pick up the yard waste. No issues with the regular waste & Blue container.
Good god – STOP OUTSOURCING YOUR CALL CENTER. The people who answer – when they finally get around to it know nothing and transfer me to a voicemail or someone local.
I contacted LRS multiple times trying to exchange the garbage bins to 35 gallons size. Today, someone from the office called and said I have the 35 gallons size which is incorrect. I am still stuck with the 64 gallons garbage bins. It …
I live in Des Plaines where they recently got a contract with the city. I never thought I’d go out of my way to review a recycling company, but my experience had been horrible. They’re much pickier about what they’ll pick up and will often …
On my way home from work tonight, I saw a LRS driver stop his truck at a cross walk and exit the truck. He then walked across the street to pick up a backpack for a young man in a wheel chair. I am very impressed at the type of people this company employs. This driver was on the Mulligan and Montrose route in Chicago.
This is their second week since taking over from WM, and they already failed to pick up trash. Any more of these failures I’ll start pressing the town council to cancel the contract… …
Worst service ever! Ive had LRS for about 8 months and have had to call at least a dozen times to ask them to pick up my garbage. Im always told a supervisor will call me to resolve the issue. Never not once has someone called. When they …
Absolutely horrible communication by lrs when taking over advanced disposal. No heads up, no letter in the mail. No clue how I’m suppose to pay my bill. Is my garbage day the same?? Is my rate the same? Tons of questions left up to the consumer to figure our on their own. Will be canceling my services immediately.
Canceled my service in October 2021 paid them off I just received a bill today July 20th so about 9 months later. Tried calling them was a man that I couldn’t understand who transfered me to a voice-mail.
The fact that I don’t even use LRS and still feel the need to leave a review is unfathomable to me. I live in a Chicago Condo and we use Flood Brothers disposal to pick up our waste. Our dumpster is located in the rear of the building by …
Missed two pick ups within a month worst company ever!!!!!!!!! After calling them they stated to arrage a „special pick up” never happend no option to give you ZERO stars all villages should cancel contract with you
Last month casually mentioned to boss was suprised my trash hadn’t already been picked up before leaving for work. Immediately he mentioned our local family hauler Ditch and associates had just sold out which was news to me. Trash was …
Our Assosiation in Schaumburg recently switched to this terrible company. Left our garbage out in front of our property. Called and called to have it picked up. Everyday they said. “We will be out tomorrow to pick it up” and the garbage is …
If I could give no stars I would. Worst garbage service I ever experienced. Big headache. Leaves garbage. Follow their guidelines they still do not pick up garbage. They say they will send someone out for special pick up and they still do …
A lazier or less customer service oriented company you will be hard pressed to find. Like everyone else up and down my block post holiday season, I had excess recycling. In an effort to make it as easy for the driver as possible, I had it …
Absolutely horrible service. I complained 4 times now about my bins being left at my neighbor’s property after they pick up my garbage, and they keep doing it. Also calling customer service, they do NOT pick up their phone. Horrible service.
This is the absolute worst company you could ever deal with. Do yourself a favor and call someone else. They double charge your credit card for the month, then suspend your service because you dispute the double charge – they always say …
They are the absolute worse.
Over bill. Bill incorrectly. Send wrong dumpster sizes. Delivery 2-3 days late.
Late on pick up. Toilet service spills chemicals all over driveways.
No one accepts responsibility.
I am a current customer of LRS. I’ve had 4 occasions so far this year when the driver doesn’t pick up the trash or the recycling.
The customer service reps are unhelpful. …
I’ve been having trouble signing into the LRS website for months to pay my bill online.
To begin, I experience trouble immediatly each time I sign into my account.i …
I am a maintenance technician in wheaton Illinois. This company is the absolute worst, most unprofessional company I have ever dealt with. They are never on time. Have been caught dumping both trash and recycling together in same truck. …
If I could give them -10 stars I would. For whatever reason since November LRS is unable to pick up the garbage, we have called, emailed and everytime they apologize but the issue persist. We are going on 2wks without pick up, and calling …
The owner was kind enough to offer to help me with my issue.
I was using my cell phone to pay for this bill. For some reason my new Google phone does not work with being used to pay for the LRS Bill. …
I called to start off service on 9/18 and everything ran smoothly until we have yet to receive garbage bins. They were to be brought on 9/20 the postponed it 3 days then we got into the next week which everything I called in they gave me a …
This waste removal company is hands down the worst I have dealt with in my life!! They won the contract to do waste removal for my area, sent us a post card and randomly dropped off containers. I have called multi times to the customer …
Our village contracts Lakeshore to collect our recyclables. We have not had a collection since August 9th. Today was our regularly scheduled collection day, and once again, no collection. I’ve called Lakeshore three times requesting …
Wednesday is my garbage collection day and my garbage was not collected. I call Thursday morning and and inquire and customer service says they’re sorry and they’ll send a driver to collect. Thursday afternoon I call to let them know the …
Absolutely the worst company. They just picked up McHenry and I wish McHenry wouldent be so cheap.
After using Prairieland, now LRS for 20+ years, my mom passed away and I called to terminate her service. I was told $25 per bin to “restock” the bins. I was also told that fee needed to be prepaid over the phone. The agent then told me there is a 2% fee for using a credit card. I would never use or recommend this company.
They left a container in a commercial premises of the previous owner, it has been waiting for two months for them to go through it and it is still here …
Failed to pickup my trash and lied to me that I had a work order under my name for a pickup next day. That was 4 days ago. Today lady on phone told me that a person I spoke to simply lied about the work order. What a trash company.
Two great experiences with LRS in the last year: our trash pickup was missed once and they emailed me back within the hour and picked it up the following morning. …
It is 7.55 and the can is still full at the curb.
Enjoy working for a company who takes pride in there work and treats the employees like family.
Lrs has a very narrow definition of “garbage”
The girl that answered the phone was so helpful, thank you for such professional service.
They cut my internet cord every time they collect the trash. they are horrible.
They provide such great customer service.
Employer skims money off of the staff, and lies about healthcare coverage.
There is a employee named Deane who is rude with no common sense. Stop ordering food. Go get it yourself lazy!
Terrible and unorganized. Wish I didn’t have to deal with this company. Would give zero stars if I could
Great customer service! I talked to Erik and he was wonderful and very helpful.
Delivered on time and picked up on time. I recommend their service. The driver was very polite and helpful.
Great service! The drivers are all friendly and customer service is great!
Sara
North Pointe Motors
Nice shop, a very professional and friendly visit with Ed Lassiter in maintenance.
Thank you, …
This is their second week since taking over from DITCH & ASSOCIATES and they already failed to pick up trash
Very bad experience.
They leave garbage all over the ground everytime. The driver has a terrible attitude. The salesman is rude and pushy.
Frequently miss pick-ups, often damage property, and just recently put the dumpster in backwards such that opening the top was nearly impossible…who wants to hire someone with that kind of lack of attention to detail?
If you can find a different place! They damage your property and will not work with you to resolve the issue. They will take the message but will never call you back. BE AWARE!
Best waste company around. Their prices are very competitive and the customer service is great.
Thank you Sonia for your help today.
Avoid for commercial use. Driver does not show up consistently. Will not accommodate special pick ups. Customer service is rude and unhelpful.
There are some good drivers At this company but they are not recognizedIf you see one could you please let the management know
We have been using Lakeshore since we moved into our multi-unit building. The service is extremely inconsistent and their customer service is terrible. We will definitely be making a move.
The drivers consistently pull out of the shop into oncoming traffic on Oakton in the early morning.very rude and dangerous
Recycling driver “hot rods” that truck around our street.
The way he throws the containers around you know he couldn’t
care less. …
They have been picking up our garbage for 5+ years now and have always done a great job. Rene who is the driver is a very good guy! Great Service!!!
*BEWARE* VERY BAD TERRIBLE SERVICE! WE HAVE BEEN WAITING FOR NEARLY THREE (3) WEEKS FOR THE GARBAGE TO BE PICKED UP. STILL TILL THIS DAY THEY KEEP PROMISING TODAY, TOMORROW, OR NEXT DAY. ON TOP OF THAT THEY DIDN’T EVEN WANT TO TRANSFER ME …
Just love to see that big blue and white truck coming on Monday mornings! it makes our work place look so clean after the weekend! Good Job LakeShore and Good driver too!
These guys have great service and always on time with their pickups. Its hard to find a recycling place with good customer service. They always pick up their phone and have always been prompt to pick up when I need a special pick up.
The customer service and care is so refreshing! I was able to talk to someone and felt like I was listened to. I couldn’t ask for a better waste company! thank you guys!
CONTRACTED LRS TO DROP OFF A 3O YRD DUMPSTER. AFTER COMPLAINING IT WAS TOO TIGHT OF AN AREA DRIVER PUT BOX IN. WHEN I CALLED TO SWITCH IT OUT . HE WOULDNT PUT ANOTHER BACK IN. AFTER CONTRACTING WITH RAVENSWOOD DISPOSAL ( GREAT COMPANY ) …
Under ordinance 11-4-2830, trash and recycling pickup is prohibited before 7AM in the city of Chicago. But low and behold, lake shore recycling drivers show up hours before then, yelling and slamming outside of my window. It’s unprofessional AND illegal.
Very poor customer service, especially when you’re a smaller company. You’ll never get a credit. They will never call you back after you leave a message. I just got my bill for January 2017, they charged me for two bins and I only have one. #WatchYourBillCrooks!
TERRIBLE! They never show up, and when you call them they’re rude. It often takes numerous calls to get them to come back. DO NOT USE THIS COMPANY! If your city is considering a contract with LRS it is in your best interest to go to the city council meetings and oppose LRS. TERRIBLE TERRIBLE TERRIBLE
Its 11PM and garbage has not been picked up.
According to the Illinois Tollway Customer Service Center website Lakeshore Recycling in Morton Grove is listed as a place to pickup the velcro mounting tapes to install a transponder to a windshield. After talking to them, they do not have the strips.
Jane was unbelievably responsive and helped make unloading items easy. Paid and picked up within 10 hours. Driver called as a courtesy before picking up. Highly recommend this service.
The worst customer service in the Chicago area…
If you don’t mind getting pick-ups at 3:30am (yes, 3:30 am) in residential …
I live in La Grange Park. Our village recently switched over to Lakeshore Recycling. …
This company is a JOKE! The workers are just plain lazy & the people back at the office are even worse. Ever since my town started using this company we have had nothing but issues! You have ONE job lakeshore, to take away garbage & …
Very unprofessional business who treats their smaller customers like the material they haul – garbage! For years I had a great business relationship with RSI in 10-, 20, & 30-YD construction dumpsters. When the companies merged I continued …
Lakeshore Recycle Systems is AMAZING !
They have to be the friendliest company out there. From the actual men that come to collect the refuse, they’re always consistent, reliable, and thorough. …
We recently moved to Saint Charles and like most people who move have lots of odd recyclable items and extra trash. I want to give a big shout out to Dan Adamec with lakeshore recycling for helping us out with understanding the rules in a new community. Nice to see somebody go the extra mile!
called a week and a half ago they said they would pick up TV yesterday umm nope not done i have called twice. im still waiting
Hopefully this is the correct location for St Charles area?
It is a very windy day today, and the neighbors garbage cans were knocked over …
I moved out of a rental property and ended up paying the next tenant’s bill for a month. I called LRS a few times and spoke with someone but they were not empathetic. They charged me for the month even though I was not living there. It …
They charge extra fees for everything and have terrible customer service. They aren’t the cheapest or the best. I’m going back to Groot!
Lakeshore has Terrible Customer Service, I live in La Grange Park and this company just won the bid for the contract in our Village in April 2019. They took a large bin from my house and left a small bin. All I wanted was the same size I …
Have been waiting over a month for a second trash can to be delivered, had to call multiple times and each time they promise another delivery date. Call them again and no one has any answers why it hasn’t been delivered yet. So irritated that Des Plaines dropped Republic Services and picked up a company as terrible as LRS.
I was surprised to see so many impatient, judging an entire company based off one small experience with the company or one driver’s bad day. Come on people. They pick up our trash for a living. Can we not cut them a little slack? I have …
They bought out our old garbage servicer about six months ago, and our pickup has been irregular ever since they took over our account. All their marketing says how focused they are about customer satisfaction, but they are missing the …
Yard Waste pick up was missed on 10/15/21 & today 10/22/21 in Des Plaines (Princeton & Adrmore ) Wasting my time calling the customer support desk. LRS I need an answer….. why the pickup is missed?? how hard is to pick up the yard waste. No issues with the regular waste & Blue container.
Good god – STOP OUTSOURCING YOUR CALL CENTER. The people who answer – when they finally get around to it know nothing and transfer me to a voicemail or someone local.
I contacted LRS multiple times trying to exchange the garbage bins to 35 gallons size. Today, someone from the office called and said I have the 35 gallons size which is incorrect. I am still stuck with the 64 gallons garbage bins. It …
We have had good service since LRS took over our garbage removal. Thank you LRS,
I live in Des Plaines where they recently got a contract with the city. I never thought I’d go out of my way to review a recycling company, but my experience had been horrible. They’re much pickier about what they’ll pick up and will often …
Customer service arguing on the phone that we were telling them no truth. Filled up trash bins waiting for days to be picked up. Awful service 😞 …
On my way home from work tonight, I saw a LRS driver stop his truck at a cross walk and exit the truck. He then walked across the street to pick up a backpack for a young man in a wheel chair. I am very impressed at the type of people this company employs. This driver was on the Mulligan and Montrose route in Chicago.
This is their second week since taking over from WM, and they already failed to pick up trash. Any more of these failures I’ll start pressing the town council to cancel the contract… …
Worst service ever! Ive had LRS for about 8 months and have had to call at least a dozen times to ask them to pick up my garbage. Im always told a supervisor will call me to resolve the issue. Never not once has someone called. When they …
Absolutely horrible communication by lrs when taking over advanced disposal. No heads up, no letter in the mail. No clue how I’m suppose to pay my bill. Is my garbage day the same?? Is my rate the same? Tons of questions left up to the consumer to figure our on their own. Will be canceling my services immediately.
Canceled my service in October 2021 paid them off I just received a bill today July 20th so about 9 months later. Tried calling them was a man that I couldn’t understand who transfered me to a voice-mail.
The fact that I don’t even use LRS and still feel the need to leave a review is unfathomable to me. I live in a Chicago Condo and we use Flood Brothers disposal to pick up our waste. Our dumpster is located in the rear of the building by …
Missed two pick ups within a month worst company ever!!!!!!!!! After calling them they stated to arrage a „special pick up” never happend no option to give you ZERO stars all villages should cancel contract with you
Last month casually mentioned to boss was suprised my trash hadn’t already been picked up before leaving for work. Immediately he mentioned our local family hauler Ditch and associates had just sold out which was news to me. Trash was …
Our Assosiation in Schaumburg recently switched to this terrible company. Left our garbage out in front of our property. Called and called to have it picked up. Everyday they said. “We will be out tomorrow to pick it up” and the garbage is …
If I could give no stars I would. Worst garbage service I ever experienced. Big headache. Leaves garbage. Follow their guidelines they still do not pick up garbage. They say they will send someone out for special pick up and they still do …
A lazier or less customer service oriented company you will be hard pressed to find. Like everyone else up and down my block post holiday season, I had excess recycling. In an effort to make it as easy for the driver as possible, I had it …
Absolutely horrible service. I complained 4 times now about my bins being left at my neighbor’s property after they pick up my garbage, and they keep doing it. Also calling customer service, they do NOT pick up their phone. Horrible service.
This is the absolute worst company you could ever deal with. Do yourself a favor and call someone else. They double charge your credit card for the month, then suspend your service because you dispute the double charge – they always say …
They are the absolute worse.
Over bill. Bill incorrectly. Send wrong dumpster sizes. Delivery 2-3 days late.
Late on pick up. Toilet service spills chemicals all over driveways.
No one accepts responsibility.
I am a current customer of LRS. I’ve had 4 occasions so far this year when the driver doesn’t pick up the trash or the recycling.
The customer service reps are unhelpful. …
I’ve been having trouble signing into the LRS website for months to pay my bill online.
To begin, I experience trouble immediatly each time I sign into my account.i …
I am a maintenance technician in wheaton Illinois. This company is the absolute worst, most unprofessional company I have ever dealt with. They are never on time. Have been caught dumping both trash and recycling together in same truck. …
If I could give them -10 stars I would. For whatever reason since November LRS is unable to pick up the garbage, we have called, emailed and everytime they apologize but the issue persist. We are going on 2wks without pick up, and calling …
The owner was kind enough to offer to help me with my issue.
I was using my cell phone to pay for this bill. For some reason my new Google phone does not work with being used to pay for the LRS Bill. …
I called to start off service on 9/18 and everything ran smoothly until we have yet to receive garbage bins. They were to be brought on 9/20 the postponed it 3 days then we got into the next week which everything I called in they gave me a …
This waste removal company is hands down the worst I have dealt with in my life!! They won the contract to do waste removal for my area, sent us a post card and randomly dropped off containers. I have called multi times to the customer …
Our village contracts Lakeshore to collect our recyclables. We have not had a collection since August 9th. Today was our regularly scheduled collection day, and once again, no collection. I’ve called Lakeshore three times requesting …
Wednesday is my garbage collection day and my garbage was not collected. I call Thursday morning and and inquire and customer service says they’re sorry and they’ll send a driver to collect. Thursday afternoon I call to let them know the …