Landauer Medstar is an AdaptHealth company that specializes in home medical equipment and respiratory products and services. Located throughout the New York area, Landauer offers premier customer service and carries some of the most popular brands for walkers, wheelchairs, hospital beds, CPAP machines, CPAP supplies, oxygen, breast pumps and more. Landauer proudly accepts Medicare and most commercial insurances.
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
99 Powerhouse Rd, Roslyn Heights, NY 11577
Yanire was careful to explain everything and to answer any questions we had.
Made me feel comfortable and took his time to explain everything.
Everyone was professional, polite and my visit was timely and informative
The equipment was simple and easy to understand. Thank you.
Nick was very professional and explain in detail what was needed to know about cpap machine. He new the questions I was going to ask him way before I could ask him.
My technician Alfonso was great! This five star is for him!
Informative well carried, Very detailed and excellently explained.
The Nurse tech women was very patient, gave clear hands on step by step instructions and demonstration on how to use the machine. The experience is five stars.
Do not use this company for a loved ones. I have a 95 yr old who is bed bound and was told her hospital bed was suppose to be delivered yesterday before 12-6PM. They tried to deliver it at 10AM. They left no message on my house phone or …
Very professional and helpful. Solved my problem in minutes. GREAT interpersonal skills. Thank you Glenn.
Very informative and patient. Instructions & answers are clear & very understandable.
Staff was friendly and professional, and answered all my questions.
This place is awesome! The person helping me was SUCH A WONDERFUL PERSON! made me feel comfortable, very fast, answered all my questions. You cannot ask for better service
Excellent costumer service. Very profesional. The technician showed me how to use the CPAP machine step by step.
Great job he explained everything and was in and out in 20 min
Long wait but the machine is here. Professional technician explained everthing.
Very professional , explained everything with new equipment . Doesn’t get any better than that.
Glenn was professional and understanding knows the machine knows his business listened to my concern and answer them great guy
Overall Ok though mask I ordered was not available, given a new type of mask with no option for original mask order. …
Nick was understanding n he shows me everything in details I was happy thanks nick
Medstar tech was knowledgeable, equipment provided was good. It was difficult to communicate with the company and schedule appointment; first tech visit was cancelled same day, second visit was scheduled for 10-5, tech arrived at 6:30 p.m.
Kisha was amazing and very detailed and patient. I felt so comfortable.
It was excellence, Mr. Glenn explain everything, show how to use the machine etc.
Excellent service. Very courteous and very professional. Well done!
I feel I need a little more instruction.. Glen was excellent. I could use feed back as I actually do it.
This company needs to review & revise their delivery practice.The Delivery time frame span is way too long & frustrating to have people waiting . I already was kept waiting with no delivery at all with not even a courtesy call. Today …
Gary was professional and polite. Explaining in detail of the use and care of the CPAP device. Also gave written instructions to show upkeep. Also rules and regulations of insurance and company were stated.
Thank you
Luna, Yanire was extremely nice, helpful with so much patience, she explained everything to me very clearly. She was a pleasure dealing with. She should be set as an example health care worker for others to learn from.
Glen was great. He was very informative and thorough.
My tech was mark he was very helpful and patient with me to help find the best mask for me to make this journey successful thanks for all your help
Wonderful Service and always on time. Highly recommended 👌 …
I was treated very well, Whatever I needed to know regarding my issues my questions were answered and more 😊 now it’s time for me to start my new life can’t wait 😊💌💯 …
Jovan was lovely! Easy-going and informative. Answered my questions and spoke from personal experience. He let me try it out and experiment with everything.
Alphonso was absolutely the best! I’m extremely pleased!
Chris was very through in explaining the use of the machine. How to clean the machine and hoses. He made sure my husband knew how to take apart the water house, hoses etc
Nzinga was incredible and informative ( and calming) to work with. Grateful . Thank You
The technician Judd, was so clear and he raised my enthusiasm for using this machine to a new level.
Quiet, cool, very professional lady named Nzinga explained everything regarding the CPAP machine expertly..
Very professional environment. Services are outstanding!
I am very pleased with my new cpap equipment.
The Representative was friendly, professional and very knowledgeable about the all of the equipment.
Ms. Luna, the representative at AdaptHealth Queens, NY, was very knowledgeable, and thoroughly explained the use of the CPAP device. We need such people that care about their patients, and patiently explains all necessary steps for the use of the device. Thank you, Ms. Luna!!!
Chris did an outstanding job explaining the equipment that was provided for me .
Everything was great. Very nice people that work there. 👏 …
Alphonso was very professional and thorough with his explanations to my questions. Was on time (within the timeframe) and courteous. Highly recommend him as a future rep.
Jud was great. Very informative and answered every question.
Beautiful place, prompt service and show me easily how to operate my new CPAP machine. Thank you so much and I would highly recommend them to anyone with CPAP affairs.
Very polite, solve problems in the fastest time, and give detailed and patient training guidance.
the technician that took care of me was very patient and very clear in her instructions on the use of my new machine
Great experience overall. Very Professional
Scheduuling the appointment with cistomer service was was a bit annoying. Picking up the equipment was a completely different experience. Stephanie was very professional approachable and informative. 5 Stars for Stephanie.
Karen was extremely helpful in getting me the right headgear for my cpap. Thanks very much.
Stephanie was awesome. Spoke very clearly and answered all my questions thoroughly. I felt very confident leaving with my device that I can operate it with great knowledge.
Chris was great. He’s a really nice guy and explained everything really good. When I asked him a general question or asked him if he could explain something he did it and explained it perfectly
Thanks Ch
Luna,was very polite,knowledgeable and very professional,she made sure you’re comfortable and at ease when she’s explaining from the beginning to end about the machine I am gonna use,keep up the good work
Karen was amazing at explaining everything and getting me comfortable with the device
Very professional and pleasant
We felt very comfortable with Alton
Very smooth transaction for picking up new cpap machine. Professional and clean office space. The technician Glen was very professional while answering all my questions and explaining in detail how to use new cpap machine. Thank you Landauer Medstar and Glen!
Nick the technician was nice and professional. He well explained to me how to use the machine. Thanks Nick
I had a home visit with technician Nick. He was top notch professional and informative.
My technician Glenn, did an amazing job explaining how my new CPAP works as well as how much it improved form the previous model. He also explained how important using the CPAP especially for my specific diagnosis of sleep apnea in a much …
It was a wonderful experience.
I was walked through how to use and clean the equipment with expert professionalism. She was kind and patient with her instructions. She was friendly and caring and an excellent teacher.
Thorough and informative and very helpful. Glen my tech was great!
My technician was Glenn and he was a great help to me.. He was very understanding and on point. I glady appreciate his help
Glenn tried to persuade me to sign something without reading (let alone seeing) it. It didn’t feel particularly professional as he conducted the transaction while we stood in front of the elevator instead of in a private environment.
The technician was prompt and on time. He explained the new machine in a manner that I could understand. He let me try it to make sure it worked properly. He was very professional and informative.
Received my new machine & was told all the information about it in detail which I truly appreciate. Thank you
I ordered a new Air Sense 11 machine from Medstar, they called me when it came in, made an appointment and picked up the new CPAP as ordered. Keisha patiently explained everything about the machine including the Myair app. All went very smoothly. I can’t ask for more than that
Valerie was so helpful in expediting the order. I was able to pick up my new machine within only a few days. Thanks Marc Becker
Accommodated me even though I came extremely late for my appointment, very informative and friendly.
The tech, Alphonso Levine was extremely nice, knowledgeable and helpful. We were very comfortable with him and quickly trusted his abilities.
Just a great addition to any company.
Chris was on time and extremely helpful in orienting me to the machine and answering all of my questions. Highly recommend this facility and their staff.
It was a very pleasant experience the gentleman was very professional and very knowledgeable
Would recommend
My experience with Alton was extremely helpful and informative. He answered all of my questions
Very pleasant and professionall pleasure doing
Business with landauer medstar
The staff were friendly and Patient. They also instructed me on how to use and clean my new machine.
Stephanie was very knowledgeable about the BiPap machine that I received and she was very pleasant and patient with me. I will tell my friends and family to come to this location for service.
top-flight treatment for those who suffer from sleep apnea. very informed and efficient staff, expedite service.
Nginja is excellent in explanation of BIPAP machine, and very professional in responding to customer.
Alphonso just came over to walk through the use of some equipment and set it up. I’ve never dealt with someone in anything around medical care who was so knowledgeable and thoughtful in their approach.
Found technician very professional and able to give clear and precise instructions.
The technician nick was great. Very nice and informative. Answered all questions.
Yanire arrived at the time she stated she would be. She explained the process of setting up my machine, cleaning it, requesting supplies and how to contact customer support. She demonstrated how to properly apply my device as well as explained the multitude of health benefits associated with the device
I too have had a bad experience with this company.
1-They gave me an older model CPAP machine but claimed on their paperwork that they had given me the newer better product (Airsense 11). This messed me up as …
Very professional and helpful with anything I asked. Explained everything and made sure I understood
Technician Glenn was very informative on sleep apnea and the benefits associated with the use of a cpap. He made sure I was comfortable handling the device. I feel positive this machine will help improve my health.
Alphonso Levine was a pleasure to work with. He explained everything very clearly. He answered all my question carefully, making sure I fully understood.. he was very patient and made me feel relaxed and cared for. Thank you
It was nice to have Tyler help us to figure out our equipment problem. He explained the issues and we were back on track with my mom’s oxygen needs in no time. Very helpful.
Our service technician, Alphonso, was professional, knowledgeable and extremely personable. He was thorough and patient with his demonstration of the new device. It was a pleasure interacting with him.
Appointment went absolutely in no time! Flawless!
She was great and asked questions of great importance for my comfort and made necessary changes to accommodate me .
Alton very friendly, explain so that i understood everything to me.
Very satisfied with my new CPAP machine and the pick up process was great! Gary did a great job explaining how to use it even to a veteran like myself. Thank you!
Keisha was fabulous. Very detailed explanation of the process. I’m very glad that I got to meet her and have her take me through the necessary steps to set up and use my CPAP device.
The staff is amazing Well knowledge And the time frame was very quickly Very clean place and organize
The technician was well educated and took his time to explain everything about the machine and how to service it his professionalism was above board and a wonderful experience
Wonderful experience!!! She took great care of me & explained everything well !!!!
Great staff, very caring, great follow up and knowledge of equipment and insurance s .Dealing with them for almost 5 years s. Great company to deal with.
Nick was very helpful in explaining the set-up and use of the ResMed AirSense11 device. Many thanks Nick.
I had the most extraordinary appointment w/Glenn Silverman, who – when we determined that my device could not perform the function that I was asking for – invented a work around. Essentially, he designed a DIY solution to my problem right …
Cannot give feedback yet. I just received my CPAP machine yesterday after a very long wait. I will be glad to give feedback after I use it for a short while and see if I am satisfied. Thank you
Steph. was just great. BUT, the location is something that needs to be adjusted. Location not so good, directions not too good.
But I am impressed with the service.
Thanks
Tom arrived on time and was very knowledgeable. Believe he will accomplish my receiving new machine soon.
Alphonso took his time to explain and show how to operate the C-Pac machine. He made sure the the mask wasn’t too tight and that I completely understood on how to operate and care for the machine.
In and Out service. Great friendly service. Location as parking.
Nick was very courteous and clear about how to use the machine. Very nice young man
very good doctor, excellent explanation on the use of the machine. I recommend it very good. very friendly
My technician was fantastic and was really patient with me, explaining every step of the process and making sure I understood how to work each piece of equipment. Thanks Glenn!
The technician arrived early and was able to explain everything very well. He was extremely courteous, helpful, and professional. It was a great experience!
The technician was was very knowledgeable and patient. He ensured that I was comfortable with the necessary accessories that I needed for my device.
Very good and nice worker, Nick explained everything to me and I feel very comfortable with my machine!!!!!
The delivery and pick up went well, however, in trying to set up the appt for p/u, I was transferred at least 7 Times which was very annoying! For some reason, no one could find my account. Then, I was able to speak to a representative name …
I had an amazing experience with the presentation from the technician. Nick was great explaining how the CPAP works. He was very informative and patient and answered any questions I had. Great machine as well. Works wonders!
I had an appointment to get my CPAP machine checked out. The service was prompt and excellent.
Best ever amazing care. Over 20 years with Landauer Metstar. Amazing 👏 workers 💪 …
Keisha was very polite, kind and helpful and very good at explaining the details of the product and how to use the product as well. She is a very good employee to deal with and was very patient and caring to my questions.
I consider her a valuable asset to your company.
They were professional and friendly. They asked if I had any questions along the way and allayed any fears I had. 10/10
The patient experience was awesome very friendly and knowledgeable in knowing the device being issued to me . Took time to explain how the devices works and asked how I felt and if I was comfortable with the device. Excellent customer …
I went today to pick up my new CPAP machine. Keisha was very helpful and kind. She went over everything I needed to know about my new machine and how to use it. Keisha took her time and answered all my questions to make sure I knew …
Judd was extremely knowledgeable and helpful with showing me how to use my machine. So grateful I was linked with a good medical supply company
Glen could not have been more accommodating and personable. He offered all the information I needed, educated me and answered my questions.
The young woman was very informative. Explained everything to me concerning the machine. She took the time to tell me how and when to clean the machine and explained how the dials worked on the machine. …
Friendly, helpful staff. Great explaining on how to use my machine.
Wonderful place, everything was done in a very professional matter.
The tech was excellent in explaining every little detail. Thank you so much………
Gary was very professional and knowledgeable explained everything on machine great asset th Landauer Medstar
Glenn Silverman was very knowledgeable and explained my new machine in detail. Additionally, he ensured that I was fitted with the right mask according to my comfort. He answered all my questions and encouraged me to reach out to him if I had any additional questions or problems. Thank you very much!
I just want to say the technician was very polite , She took her time explaining and showing me everything I need to do with my machine.
Excellent and professional employees and great parking located at this facility…
Service provided was clear and very informative. Orlando was also very kind and patient explaining everything i need to know regarding my new device.
Great , very professional, they know their stuff over there
Alton was very precise and thorough. Very professional. Great experience. Very grateful.
Shahlia was so helpful, professional, caring and above all patient. I deal with claustrophobia Shahlia calm behavior and patience made fitting for my mask much easier.
Very nice passionate caring lady, educating everyone about the machine maintenance etc answering questions and support
Adapt Health takes a long time to provide services, but fortunately when the technician arrived at my home, he set up my CPAP machine & explained everything to me.
The service technician treated me with courtesy and respect so my experience was smooth as silk. The technician, Alton is very knowledgeable.
Glenn was helpful and understanding. He worked with me to get my mask fit right.
My service technician was Nzingha and she was amazingly helpful and answered all my questions with attention to details. Thanks!
A very welcoming office.
The technician, Shahila was very informative and pleasant while training me on the new AirSense11 Machine (thanks again for the birthday wishes). I’ve been …
Keisha was wonderful! took plenty of time to explain all of the features and controls of the new machine
I showed up early and they saw right away. The rep Gary was very informative and explained everything thoroughly.
Nick Changar is an OUTSTANDING Tech! He explained everything in detail and so patiently answered all of my questions. Nick is a very professional, caring, and kind person, and a bonus…we found out that we both share a mutual love of the same audio products! Nick was an absolute pleasure to work with. Thanks for everything, Nick!
My visit was fine and Karen was most helpful. But of all the possible places for a fine upstanding business to have an office, including an accessible place in Westchester County, why on earth did you pick a God forsaken place in the Bronx on Commerce Ave? Lord help us.
I am very happy with my visit with Glenn! He was very informative, patient, and nice. I had many questions and he took the time to explain my concerns. I was honestly embarrassed that i had to use the machine and he expressed he also had …
Great service getting a CPAP replacement but impossible to get thru Landauer Medstar’s telephone queue and call the technician directly who assisted me.
Everything i needed to know about my new cpas machine was explained throughly. the technician was wonderful.
The trainer has patience and explain details clearly. Thank you very much. I finally have a good night sleep.
Mr. Feldman did a great job explaining the device to us, and was very patient answering our concerns
So far so good. Very helpful technicians explained everything. I called that I needed the machine for work and they got right on it to make sure I was taken care of. I appreciate that I was able to get all my questions answered without being rushed out.
Recently my father was hospitalized and the doctor ordered a comode for him to use at home and Landauer delivered on time and before he even arrived back at home which was great.
They were thorough, patient and allowed us to familiarize with the machine and equip before taking it home .
The facility was a bit out of the way; however, the technician more than made up for this by being very pleasant and knowledgeable indeed.
Hello, the orientation and experience was great, Judd helped me and he was superb; helpful, smart, patient, well informed.
Karita was pleasant and thorough. She explained the CPAP operation clearly.
Very impresses.
If you’re on Long Island and you need CPAP Machine and supplies – you’re in luck. This office has a very knowledgeable staff, in particular, Tom, who helped me resolve a CPAP machine issue on a “Saturday” morning appointment no less. Thanks to all on Hawkins Ave in Ronkonkoma with their customer care / great experience.
The tech took the time to go over all details with me. Which was very helpful and easy to understand.
Alphonso, the technician, was extremely knowledgeable, professional and extremely pleasant. He explained everything thoroughly and patiently.
Very upbeat and professional. Giving very clear instructions. I’m extremely happy to get started with my care
Ms. Farrell was very patient and kind in helping me with my cpap machine and equipment. It was a pleasant and beneficial experience.
Gary and Chris were great. They made my experience very comfortable. Thank you very much both
Chris was very personable, and very thorough explaining equipment to me. It’s rare to meet people that seem to enjoy their job!
Gary was very informative & explained everything I needed to know. He was very friendly & polite. He was wonderful!
The representative to attended to me was punctual and kind. She explained how to use my CPAC machine and all is well thus far.
Phenomenal customer service by Keesha. She thoroughly explained everything I needed to know and made sure I understood. Thank you again !
Alton was very professional and thorough. He help me set up the myAir app and walked me thru it.
Thanks
The representative who took care of me, was very professional and people friendly! He was concerned about any issues, I had concerning my CPAP Machine and Mask!
Informative overview of the effects of sleep apnea. Clear instructions on use and maintenance of the medical device. Good advice for travel.
Nzingha is an excellent clinician. She was very informative and answered every question I had. She is truly an asset to your company!!
I had an amazing experience! I was so filled with anxiety because I had no idea what I was going to be getting myself into! I had heard so many negative reports about the recall of the machines, but as soon as I met my technician, Nzingha, …
I could not have a better representative. She was right on point with answers to questions I did not ask yet. Everything was explained for what I had to learn to use the machine properly.
Service was excellent. Ms. Shahila explained everything in details and very clearly. I am very happy I went there for my CPAP machine and supplies. Highly recommend.
Chris was GREAT! He made the process of getting set up with my replacement CPAP machine as quick yet detailed as possible. Thank you for taking your time with me today!
very good service
came on time
explained how the new CPA machine operated
This technician was very professional. Very Knowledgeable about her job. Very Courteous and Explained Everything. You should be proud of her as your Employee.
The technician was great with hands on assistance and giving me the opportunity to practice using the breathing machine for several minutes with her explaining the comfort of proper use and discomfort of improper use of the breathing machine so I could experience the difference. 👍🏾😘 …
Had a every food experience with adaptHealth. Jud was very nice and polite and explain everything I needed to know. Very pleased with service and would recommend to friends and family. 👍🏻😃 …
He showed me the futures of the BIPAC. He did not rush me. He even made sure that I could get the water chamber out. He helped me with my CPAC and knew what features needed attention He is extremely friendly. Great experience.
Keisha was Excellent at going over everything to know about Sleep Apnea and the Cpap Machine Directions 😴.
Thank You so much for your Help!!!! …
Excellent, thorough training on the apparatus. Karen, the technician, was very professional and is great teacher!!
Chris is an outstanding representative of your company. He explained the CPAC machine carefully, and explained every aspect of caring for it. I couldn’t be more pleased! Thank you!
Good Morning, To the Management / HR Dept.
During my visit to Landauer Medstar in Roslyn, I would like to mention that …
I went to this location on 10/5/22. Was assisted by Mr. Alton. This was a very good appointment. He was very attentive, patient and knew his stuff!! You will be in good hand.
Nzingha was awesome! She was incredibly knowledgeable, patient, friendly, and kind. I’ve been through this process before, and she made it a very pleasant experience. Thanks Zningha!
Glen is awesome he showed me everything I needed to do with the Cpap machine he also answered all my questions and concerns.
Keisha was my Tech. She was very polite, very informative, and very knowledgeable about the device. She went through step by step what I needed to do. She even made sure I was properly connected to the App. Before she left. Before she came …
They were very knowledgeable and helpful. Showed us exactly how to use the machine and made it very easy and simple. Also very friendly
Technician was great. Professional and personable.I picked up a replacement Bi Pap machine. So the process was quick and easy
It was a great visit! Jud helped me with the instructions of how to use the CPAP machine.
A busy friendly place! Made feel welcome. Only negative was there should be more info regarding parking
The tech was very pleasant and patient. He answered all the questions I had.
My technician Nick was a perfect gentleman. He was very knowledgeable, professional and most helpful. He made me understand everything. He is an asset to your company. Thank you for hiring the best!
I was amazed at how quickly the technician arrived. He thoroughly checked the machine and especially the settings. He explained different aspects of the system and the settings. He also suggested I check different items that may be available to me. I am completely thrilled with this technician. Great job.
Glen was very attentive to our needs, answered our questions and addressed our concerns. Great service!
Had a good experience quickly getting my machine. Parking was available and technician was extremely patient and very knowledgable. Was informed my insurance would provide replacement parts and filters and Medstar would continually be in …
Karita was amazing! She took her time to explain all the details of my new CPAP machine and made sure I understood everything before she went on to the next step. She is a great asset to Medstar!
Ron Rizzo
It was a nice experience and the technician made me feel at easy. I was scared of sleeping with something on my face. The technician did a run out test, which it was very thorough. …
Shahila is the best technician. She explained me very well. She also teaches me how to use the machine. She helped me to create my account and have the access to my information which helped me a lot. I remember all the steps which she told me so I did not get any problem to use it. God bless you. Thanks a lot 👍 …
Karen was very professional and explained everything where I could understand what she was talking about, and made it easy for me to operate my cpap machine.
Alphonso was outstanding! He arrived to my home on time, was patient, gave easy to understand directions and walked me through the set up and use of my machine. He made me feel confident in the use and care of the machine. Wonderful personality for teaching. Highly recommend!
The explanation on how to use my new machine were very clear. The doctor was very pleasant and we left the office talking about how we don’t find cordial people like that much. …
Everyone who worked here is amazing! I never used a CPAP machine before but Alton, my technician at the Queens location was so helpful! He explaining everything in detail and was overall very knowledgeable and kind when answering all my …
Positive first contact experience. I arrived at 9:45 for a 10: AM appointment. I was greeted at 9:50 and at 9:55 I was walking in for my appointment with the Technician. My technician was named Stephanie and she was great. She spoke …
Very knowledgeable technicians and very patient. Professionalism was very high. Answered all questions before I even asked them.
Russell was very professional, courteous and empathetic to my needs. I understood how to use my machine very easily.
Professional, knowledgeable, prepared, patient, clear presentation, thorough answers, positive experience. …
ALPHONSE LEVINE does a great job caring for his patients !
I would recommend him highly! Not easy to fit for first time CPAP users and he has a patient and kind way to make his patients feel at ease…
Chris was extremely helpful and very Knowledgeable, he went over everything step by step an he took his time. I didn’t feel rushed or anything
To be very honest and accurate…I cannot recall ever receiving better customer service. Nzinga was most courteous and professional.
Great experience overall.
The team was courteous, professional and patient. Some of us in the group wouldn’t stop asking questions. Great experience!
Inzinga was wonderful! Very helpful, patient and encouraging, and- she has a good sense of humor. Thank you so much!
I needed a new mask as the old one had become uncomfortable. This time the fitting was handled by Russell, another excellent and well-trained technician whose expertise at his job implied it was actually a vocation. Recommended without qualification.
The lady was very nice and helpful made it easy to understand what I needed to do. I really like her Thank you for your service 🤗 …
Chris was very Courteous, polite and professional. Explained everything very well and made me feel at ease with using somehting that i was honestly dreading.
Thanks
Nzingha, the rep who discussed the cPap with me was very nice. While we were talking, I must have said something that indicated my insurance might cover a newer, better model and she went on-line and found this was true so I got an instant upgrade. So it was a better than I expected experience
Jud at Adapthealth in Brooklyn was friendly, thorough and very professional.
I feel very glad to have had my demo and received my machine and mask from him! …
I met with Alton to set up my new CPAP machine. He was terrific! He explained the machine, it’s components, and operation clearly and completely. I had a number of questions which he answered immediately to my satisfaction. It seemed like …
The technician was thorough…explained everything, even going over everything again for me…took her time…did not rush me…cared about me using the machine….I was very thankful for having such a thoughtful technician…
Individual technicians are great. It’s very difficult to get through to customer support. One phone customer service rep, Michael, was abominable. He refused to listen to my problem, repeating “fixes” that I’d already tried. When I tried to …
Went by today to pick up my equipment. Alton was awesome!!! He took his time to explain everything, he was patient and answered all my questions. Thank you.
Just picked up my new AirSense11 in Brooklyn, NY. Mr. Jud was extremely attentive and answered all my questions. I felt extremely comfortable and look forward to continuing with Adept.
Alphonso explained the new device clearly—and patiently when I needed clarification. It also helped that he was friendly and had a good sense of humor. Thanks!
Chris spent as much time with as I needed to fully understand my new equipment. He was extremely personable and knowledgeable. He made me feel at ease and 100% supported.
i had Alfonso come to my home to set up cpap machine, he was so professional explained everything i needed to know to function my cpap machine . He was patient and left me feeling confident and comfortable using the new cpap machine, Thank you Alfonso.
Positive experience. I was able to get a replacement CPAP machine easily after submitting a doctor’s note. Training provided was purposeful & educational.
The technician was excellent and extremely knowledgeable. He showed me everything that I needed to know and how to use my equipment. I would give him a 10 if it was possible on the survey
Was a very pleasant and informative experience I had a trained tech, Alton, who explained the machine to me thoroughly. And was seen right at my appointment time. Thank you Alton.
Although I was surprised to get diagnosed with a mild case of sleep apnea, insurance directed me to adapt health. , the company was Very professional and accommodating . The A-PAP machine was explained and i was fitted with the proper …
My visit was quick and pleasant. Technician, Luna was very knowledgeable and helpful. She made sure I understood everything and she cleared all my doubts.
Nzingha was kind , informative and very professional. She explained the machine so well that I was confident going home with it.Really great experience. Thank you 🙏 …
My visit was pleasant. The technican was very knowledgeable and helpful. She made sure i understood everything before i left the appointment. Overall i rate the experience a ten out of ten.
Eddie and team did a superb job at fixing my bed. The were very courteous and professional. I would not hesitate to recommend their service.
My experience was great! Alphonso was knowledgeable, and very helpful. I would recommend adapt health to my friends and family if they were ever in need.
My experience at the Brooklyn site was a good experience. Everything was explained to me in details. I was relaxed, as the gentleman was explaining how to use, and clean the items for the machine. I’m now trying to get comfortable with using the machine as I sleep.
Upon arriving and meeting Gary I felt I was in great hands with Gary. He answered my questions with knowledge and helped me fit my mask perfectly and explained what my c-pap machine does and got the most of my readings.
My technician Alphonso is very knowledgeable and friendly. I had an issue with my cpap machine and he handled it quickly even making a house call. Definitely recommend.
So far, so good. There was a slight inter-office communication glitch which kept me waiting until 9:25am for a 9 o’clock appointment however just picked up my Luna G3 APAP machine. I was expecting to get a ResMed AirSense 10 or 11 unit …
The technician Alphonso was on time. He explained everything to me. He took his time so that I understood everything. A real gentleman. He is a great asset to your company. Thank you. P. Savarese
The whole process of getting fitted and picking up my machine was very smooth the technician Shahila was great in showing and explaining everything and answering my questions. No complaints.
The staff members involved in the ordering process were always patient and helpful. When I completed my purchase at the Brooklyn office, Yehuda gave a thorough explanation, was very pleasant and showed thorough knowledge of the product and it’s operation.
Alton Young the CPAP technician was incredible. He explained to me all my doubts.He is a dedicated worker that deserves full credit.
I really give this place and staff a 5star for such incredible service.
Chris was awesome he took his time in explaining everything to me, so I understood what I needed to do. He was very nice and funny . He made what could have been a tense situation easy . Great job .
It was very efficient. They did a great job of explaining the equipment. I feel very comfortable that I will have no problem using it. They were also on time. Thank you for a great experience.
ALTON was the technician who walked me through the use of my Medstar CPAP/BiPAP machine. My appointment was at 5pm but my technician, ALTON called an hour early saying that an earlier spot has opened and I could come 30 minutes early …
Your Technician was calm, courteous….and best of all…..patient. Thanks Karen for taking the time to explain the process and equipment with such grace and in a dignified manner. Wonderful experience
The Technician ( Ms. Shahila ) was so helpful, so kind and so professional. She explained everything about the machine she also suggested I check different items that may be available to me. I’m completely thrilled with this technician. Good job 👍👍👍👍👍 …
I would give 2 stars but the technician, Alton, at the physical site was great. However, it is almost impossible to get someone on the phone when needed. I had to call at least 3 (maybe it was 4) different numbers and kept getting different …
The company is fantastic. Keisha waited nearly the entire day just to see me due being held up at my job. I’m very appreciative to have a new Cpap machine that’s not under recall.
The representative was very thorough, inquisitive and wanted to make sure I was fitted with the appropriate equipment. He answered all of our questions and concerns. He wasn’t rushing us and wanted to make sure we understood all the …
Staff was very friendly. Technician, Glen was extremely knowledgeable and easily understood. He did a terrific job of demonstrating my new equipment and was very friendly. I had a positive experience overall.
Nzingha acquainted me with all aspects of the Medstar mechanism and Medstar service. She was superb in every respect. He explanation was so pervasively informative, I had very few questions, all of which she answered to my complete …
It was really difficult to schedule for the device, it took 6 months and many phone tries. But then I had the nerve to be a bit late to the appointment once eventually scheduled and the rep (NZingha) was very patient and explained …
Karen made this experience great and her knowledge was excellent. She explained everything thoroughly and then asked if I had any questions. Didn’t rush and even helped making sure my mask was properly fitted and comfortable. Thank you so very much for your dedication, knowledge and making sure all information was understood.