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Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
230 Obie Rd, Newmanstown, PA 17073
Horrible Service. No answer when calling to find out why the recycling is missed frequently. Please dont attache a Dear John response with a Email. We pay you to do a service.
This trash company is terrible. I have tried to be gracious with them many times over but today was the final straw. They have terrible communication skills and their customer service is non existent. Do not use!
Lying bags of trash at GFL! No pick up again. Totally worthless. Only gave them 1 star because I couldn’t leave 0 stars
They continue to skip picking up the recycling. It’s been 3 weeks & they still have not picked up the recycling.
Terrible service did not pick up garbage going on 4 weeks now If you need garbage service do not go there. Everyone of them lie to you.
We had Lebanon Farms for many years and loved them then got bought out by Waste Industrial it has been a night mare with this company missed my trash 5 or 6 time in 1 year, as of today they are fired I will look for a company that can give me good service.
For the past month they have not picked up on schedule and one week they didn’t pick up at all. Miss Lebanon Farms Disposal services.
Destroyed 2 trash can brutes in a period of 1 month didn’t puck up trash on multiple occasions despite making a payment, missed a payment after the buyout for 84$ was promised thevtrash would be picked up after payment was made and Driver …
They just stopped picking up my trash over three weeks ago and never come when I call for missed pickups. They’re terrible.
This is the worst customer service ever. I highly recommend using another service. In the last billing cycle they have missed my trash five times. Said they would come back but never did. I paid full price for half service. Receptionist rude and uncaring. Just a horrible company
Constantly late service or skipped weeks in general for residential trash removal while consistently increasing rates each quarter.
Havent had trash picked up for 2 weeks. Found another reliable company. Please cancel
Since taking over for Lebanon Farms, they ate terrible. Never pick up garbage and recycling on time, don’t respond to calls, leave trash on road.
If I could give minus 1 I would. Getting a real person on the phone impossible, arranged for them to pick up a mattress with my trash, which they left, now I have a wet mattress to drag in the house. Seeking trash service elsewhere
If I gave them 1 star it would be too much. Have been a customer for years, all of a suddenly service went from a 5 star to less than 1. If the people there worked for me I would pull a Trump … YOUR FIRED.
Ever since they have new ownership the pickup service has declined it’s like they dont care anymore
For the past 3 months its either the get the trash and forget recycling or vise …
This company consistently neglected to pick up our trash on time, sometimes not picking up for the entire week. Whenever I would call to inquire about the service they were not able to answer my questions.
Staff does not seem to have time to talk about the problem. Went to their location and talked to Chez Morten, GM, now I understand why their staff has an attitude. At least they are one problem I no longer have to worry about.
Literally doesn’t do the only thing they exist to do. My trash never gets picked up sometimes for over a week without nonstop calling. It’s still sitting outside right now from when they were supposed to take it last week. This trash company is trash.
This company is never on time! Also if you cancel their service they give you no refund. Even though you prepay for service.
Rude, condescending, and belittling customer service. I’m not sure about the history of this company and what they might have been in the past, but it appears that these people have either stopped caring or never did. Do not ignore the …
Terrible service. My recycling has only been picked up 1 time in 3 months. The trash is never picked up on the day of service, always days or sometimes not until the next week service day. Cancelling tomorrow.
ZERO☆ rating. PLEASE bring back Lebanon Farms. Never a problem. This service is unacceptable. Week 4 of the trash not being collected. Better be picked up TODAY
If only I could post negative stars!! The absolute worst customer service ever!! Rude women in the office, terrible service all around. Avoid like the plague. It certainly was a pleasure to do business with them for 4 years, till waste industries took over…. SAD.
Fails to pick up trash and recycling. I call and talk to people, they say they will pick up today and its still there tomorrow. Worst service i have ever received in any business i ever dealt with.
Had them for years, out of nowhere they give a price hike without any notice other than checking your bill. Only comes for recycling every other week, taking my business elsewhere and you should too.
Anytime I’ve talked with customer service they’ve seemed annoyed. Before they were sold they were a solid company and I didn’t have issues. But since they’ve been taken over I’ve had persistent issues with customer service and with them not …
It’s obvious that the o my people reviewing are those that are unhappy. This company getting a low rating isn’t fair. They take my trash and recycling no matter what I put out there. Love the company and always on time.
This company was great when it was Lebanon Farms , since it sold to GFL they don’t get trash on time, some wks it never gets picked up , never get recyclables on time , I’ve had 3 or 4 increases since they took over and the last bill before I canceled had a charge for recycling which as I mentioned they don’t pick up as scheduled
Will the trash be picked up this week? Nobody knows! Seriously, it’s a gamble. Several weeks over my trash has sat out on my curb until ANOTHER trash company picks it it up. And again this week. I suppose I’ll just start paying the other company.
Waste Industries does my 6 cu. Yd dumpster service. I have been pleased with them. What they say is what I get billed. None of this surcharge business like Waste Management.
As the previous reviewers state, since they switched owners they don’t come and pick up your trash until you call them several times. I’ve switched to another trash service and couldn’t be happier. Make the switch and run from this headache now.
Ever since they were bought out its been a disaster. I’ve used this company for 13 years and the last 3 weeks they’ve missed my pickup. I’m about to change carriers. If I could rate zero, I would.
Crazy how weekly garbage pick up isn’t listed as an applicable service because they charge you for that but can’t do the job. Corporate America buys a small, local family business and the service goes in the tank. Hire someone smaller and local!
Very professional, friendly customer service. Pick up guys are very friendly and punctual. Can always count of them to remove my weekly waste. Thank you! Keep up the good work!
Horrible service, constantly got my trash pickup missed. Was told they are not delivering in my area anymore. Although my neighbors are still getting their services. So it is due to the location of my residence. I would not recommend this trash service.
Terrible customer services. Paying customer and they can’t pick up my trash without numerous phone calls. Last week took 5 calls and 2 full days later for it to be picked up. Promises with little follow thru.
TRUCK DRIVERS STAY AWAY.. I came here with a half a trailer, appt was at 8.. guys didnt show up until 9am add still going.. Over 3 hours and still counting, they work for 10 mins then disappear.. Road are not truck friendly, definitely not a place for Semis. These people are fishy.. Be Aware.. You heard it here 1ST.
This is a terrible company, or terribly run. This is the third week in a row when they have not kept their scheduled pickup. It has been delayed for one reason or another and most residents on my street have switched over to another company. That will be me in May.
Gfl is the worst trash removal company I’ve ever had. They take your trash when they want. When you call to complain they flat out lie to you. Stay away trust me!!
Bi-weekly recycling was not picked up for 3 consecutive times. After a call to customer service I was told they were still on the road and would be there before dark. Never happened. I’m done.
I called every day, several times a day to pick up the missed recycling and every day they told me they are coming that day or tomorrow!! So here it is over the weekend and it’s still sitting out there!!! Ridiculous!! No more getting my …
Worst trash company ever. Change drivers every other week and forget your route. Customer Is AWFUL!!! My trash was not picked up yesterday, called this morning and the representative put me on hold and will not answer the phone even though …
You’re service sucks. I pay my bill on time but you don’t pick up. WHY!!!!!
Well well well. You finally picked up my trash after 3 days of calling. It’s too little too late. We found someone else.
Been waiting 3 weeks for our garbage to be picked up. Called Friday October 8 and recording stated no phone service due to technical difficulties 😳 …
Service is terrible! I have lived here for 19 years and never had issues until Waste Industries took over! My neighbor across the street has them, and pick up is Tuesdays. Guess what? ALL her garbage is still there! I will NEVER recommennd!
GFL bought out my previous trash hauler and since then they have increased costs and taken less trash. When I cancelled they tell me they do no refund payments.
have not picked up my trash. I have to call every week and then I’m told someone will come and they don’t. It seems based on the reviews, this happens all the time. Fix it!
Having trouble getting my garbage picked up each Friday, I call in to get help & certain staff is full of attitude & tries to treat me like it’s my fault, my bill is paid, so how can it be my fault? I’m paying for a service & expect it to be done !!!!
They are the worst trash company I ever had. They don’t pick up my trash when it is scheduled to and when you call you get a sorry excuse. But it takes them till the next pick up time to actually pick up your trash.
Seems like every few months they take less trash but the rates just keep climbing. They give no notice just leave the trash cans out. Drivers are rude to the customers.
My family moved to Lebanon in Dec 2019 and I’ve had to call because they missed my trash more times then they came and got it on time. When I call they basically make it sound like I’m a liar and im just not putting it out the night before.
This was a good company till it was sold they dont pick up your trash and when you call them they just lie to you to get rid of you they dont pick up the recycling either. I have trash and recycling from a month ago now and they say we will …
Never picked up our trash. 3weeks straight, if you can’t pick it up please let us know worst management ever too. And we still got charged for the service that we did not get
This is an ongoing problem since Lebanon farms disposal was bought out. My trash is only picked up when they feel like it. Its time to find another service cause you are not worth the money I pay.
Got purchased and falling apart. My recycle has not been picked up like it always was on Thursday’s. Here it is Saturday morning and it is still sitting there !!Our company does acquisitions and we would strive on continually providing good …
June 19, 2919…Our trash can was taken by your crew. We’re at 48 Canal st in Leesport. Your company was contacted about this and we were told it would be replaced that week. June22 and we haven’t heard anything. According to your people …
Ever since switching from Lebanon Farms, Waste Industries has to be called to pick up my trash and/or recycling. I get that changing ownership there is some adjustment glitches…and I have been patient for them to get their sh%t together. But now after 10+ calls, I’m switching service.
This company does not do what they say. They have missed our trash pickup for two weeks. We pay our bill on time. I have called them 8 times. I have left a message for the supervisor. She NEVER called me back at all! Do not pick this …
When they were Lebanon Farms the service was the very best. Now they’re big corporate Waste Industries. The service sucks. Everyday they say “You’re on the schedule”. Still no pickup after a week.
If you like your trash not being picked up for weeks at a time, if you like being lied to repeatedly when you call to request the service you’ve already paid for, if you like your cans and lids strewn about the yard and road when they …
They we’re pretty reliable until purchased by Waste Management. Since then they’ve missed one pickup entirely and show up anywhere between 4am on collection day and 8pm the following day! It’s very inconvenient not knowing when or if they’re coming to collect.
Terrible! They have not got our trash in 2 weeks now and they said they would pick up my trash everyday that I called. We cancelled our service, do not recommend! Last time they only took one trash can 3 weeks ago! Not happy! 😠 😤 …
Paying for a service you’re not receiving is theft! You are ripping off customers. Definitely changing companies and will never recommend this Company!! Never had 1 issue with Lebanon farm disposal, this new company is horrible.
Needs to provide training to their drivers on how to cooperate with other vehicles on the road. Keep in mind that Roads are not your private property. The driver who was working today on Ray Road Middletown PA was thinking that he owns the …
Honestly, I don’t how they even have 1.5 stars. This company has been terrible from the day they took over. Now on week two in a row of no pickup at thsame time we get hit with a 20 dollar increase. Ill be calling Monday to cancel.
Dear Lebanon Farms employees,
I just wanted to thank who ever picks up our trash in Lancaster. Too often these services are overclocked but I need to share. For the past year our pick up …
Worst company to ever deal with. Paying for 3 months of service but only receiving service for half that and then when you call to complain right away they get on the defensive and act like if its your fault for the trash not being picked …
I checked “1” star to indicate my displeasure with your service. Twice in the last two months, including yesterday, you have missed our pick-up. As I look out the window I see our trash as well as that of two neighbors adjacent to our …
Service is horrible. Only thing they do on time is recycling. Trash pick up is only every two weeks, yet you pay for weekly service. Nothing like being ripped off.
Whomever chose this as a name for this company?? SPOT ON!! An absolute WASTE! Can’t give 0 stars, or a I would. …
This company does a terrible job at collecting trash and recycling. They always dump my recycling bin in the regular trash truck which is against the law. I have called to complain several times but nothing changes. Also you should see how …
Going to be cancelling my business service this week after 20 years. So tired of having to call them and tell them that their guy didnt pick up our saturday trash, which is always full and then getting calls from the borough because the neighbors complain that the trash is on the ground.
ZERO STARS!!! I’ve lived in my apartment for almost 10 years and NEVER had an issue with garbage pickup until this past spring/summer. They pick it up randomly through the week or not at all. Today, they picked up the 510 side but not 508!! Its literally a house split in half and they “missed” it.
This place is a joke!! It took them a month to get my recycling ,and for the last month they are a day late picking up my trash and this past week they never picked my trash up at all. I had to call them 6 times in the last 2 weeks and every time I call they tell me they will send someone out but they never do.
This company tricked us into being customers. When we called to ask about their services, we gave our address, and specifically asked if they will pick up recycling at our address. They said, “Of course we do!!” so we switched companies to …
Thank you to the guys who always put my trash cans back by my garage after they empty them! Last week I forget to pull the cans out to the curb, and they came and got them for me!! They go above and beyond… and it’s very much appreciated!
Used to be a good hauler, rates went up, they busted my container I purchased from them. I reported the damage along with pictures. They said they were working on it, that was 2 months ago. Now they’ve broken the container even worse. It’s now cracked from top to bottom and separated.
Lebanon Farms Disposal rated around 3 and a half stars. This company bought them out. I was excited that maybe they’d be better. Somehow they are actually worse. They downright suck. Too many open promises. 4 days in a row we were promised our trash would be picked up and it never happened.
Loves to send you a bill, but hates to pick up the trash you pay them to pick up. If you’re lucky they might pick it up once a month. If I could give them a zero rating I would.
I started the service in october or november and had nothing but issues. Was calling constantly about not getting picked up. Friday 3/8/19 when i called the only thing they could say is my service was suspended for non payment. When i …
I just called to get a bigger recycling bin because new ppl that moved in next to us got a nice new big bin. I was told that i will most likely not get one because they are hard to get and they send them out to all the new ppl. Well if u …
Put our trash can out and it disappeared after they picked up the trash. It was an old trash can but very sturdy and durable! Called the office and told them what happened and we were missing a trash can now and they said we can’t help you. We will be getting a new trash service!
Simply did not do the job they were paid to do – did not show up to pick up trash. And not just one time. Ongoing problem. Even after phoning and asking them to pick up the trash. They did not. On multiple occasions trash sat out for a week. Horrible service.
Seriosuly the worst garbage company. They changed the date of our service. Called to remind to have our trash out and never picked it up. We called to have it picked up and we were told they were coming that day and it’s still sitting full.
For over one month they haven’t picked up my recycling… lebanon farms was so much better, also I’m being charged $ 30 dollars more then before these clowns took over and two blocks away my cousin who uses the same company pays $30 less. Time to discontinue my services. Scumbags!
Sometimes I think about running a garbage company because of the little effort that needs to be put into the customer satisfaction end. Lebanon Farms has a bunch of yahoos working for them. They do not care. They leave the lid up when they …
Worst company I need to call constantly to get my trash picked! It’s been 3 weeks for recycling to be picked up. I called yesterday they said it’s on schedule to be picked up by the end of day. It’s now Saturday at 3 wasn’t picked up! Will be canceling services on Monday!! It’s
They have been putting my recycle in with my trash. I have called multiple times and was told it would never happen again but it did. I have called two times and asked to speak to Josh who I was told is the supervisor. He was sent two …
Wish I could give negative stars. Terrible service on our recycling – they’ve missed far more than they’ve picked up. Today they picked up one bag of newspapers and left everything else. I emailed a complaint after they missed last time & got no answer. LDF did a pretty good job, but not Waste Ind. We’ll be finding a new service.
If I could give a zero I would. I don’t know what is going on with this company. I have been living at the same address over a year. When we started with u guys I had to call in every week for a 3 months to have someone get my trash. Now I …
Week after week trash would be put out on a Wednesday and it would sit until Monday. I would call and complain but it doesn’t seem to get anywhere. My trash can was destroy from them dropping it off there lifting fixture to lift containers. …
I’ve had some financial problems and Leb Farm Disp has been very patient and kind with me. I have had their services for at least 20 years at my previous address and they have always picked everything up, were careful about my trash cans …
We had a problem with one of drivers, they scratched our car and when we told him about it he started yelling at us and was disrespectful, we call the office and try to talk to a supervisor and they didn’t picked up the phone , left 2 …
This is the second week in a row Lebanon Farms Disposal has stopped at my house for a few minutes and then drove off …without picking up my trash. I’m getting pretty angry because I was actually home this time and saw it first hand, I …
Unhappy Paying Costumer:
It’s 2 days and phone call after phone call my recycling hasn’t been picked up. It’s two years and I’ve been having problems with my recycling not being picked …
Their driver was speeding through the parking lot in the Exeter Commons shopping Center by the Urgent Care and almost ran me down. He didn’t even break when he saw me and continued to speed, screaming and gesturing at me for crossing the road. I just had surgery and couldn’t move fast, so it was truly a close call.
Since they took over our payment has gone up 3 times this year alone! Just today they drive right past our garage and we have been costumes for over 25+ years. I have been calling all over to switch but can’t get threw cause everyone is so …
Since they have been sold, we have had 3 missed recycle pick ups from Waste Industries. Looking at the other reviews, calling the company seems a “waste.” At the end of this quarter, we are switching to another company in our area. For …
Terrible company. This used to be great. They were bought out and now they could care less. They just leave stuff at the curb. Sometimes they come, sometimes they don’t. When you call they act like it is a big surprise. Or they blame broken …
I would give them zero stars if I could
2x in 2 months they missed our pick up
Made arrangements for furniture pick up 9 days in advance, didn’t matter. They …
They have raised the price twice in a year and not reliable on there pick up days. When I called to question why, “ we are running a day or 2 behind” and some weeks they totally miss pick up! What kind of business are you running?? Broken contract but demanding payment on time or there are late fees!!!
Horrible, horrible service. My recycling has been sitting for weeks trash as well was told they’d be out by 4 today. And it’s 7pm trash is still out by the road. Was supposed to he picked up yesterday. You’d think with all the bad reviews they’d get it together
“How come others get responses and I don’t, oh that’s right I deal with you on a weekly basis.” I’m a customer and since Waste Industries took over my block hasn’t had recycling picked up every week even with more then a dozen phone calls. …
This is our third week in a row that our trash has not been picked up on trash day. If you’re going to buy a company, try to uphold their standards. The county will fine citizens for having trash sitting around, are you at Waste Industries prepared to pay all of those fines for us?
Paying full price for late to no pick up. When I called, the very nice lady kept saying she was sorry. And I asked her, wait – is that all I get? I have paid you and I expect the service I paid for or a credit of some type. Otherwise, I …
Unfortunately the service was terrible and after 3 calls to pick up my garbage and 3 failed attempt to pick up my garbage after 3 missed weeks I had to close my account after 11 yrs. My account was paid up to date so there was no excuse as to why myself and my neighbor were consistently missed 3 weeks in a row.
Very very unreliable service and if you have more trash than your bin can hold expect a bill. I called, told them I was just moving in and they sent me a bill for an extra $20 anyway. I called to the Supervisor to complain about my …
I have recieved several roll off dumpsters from Lebanon Farm Disposal over the years for construction work and I can say they are the best company to work with! Their pricing is extremely fair and they’re one of the only companies that …
Worst trash removal company ever. I hardly ever write a review on a place however our trash has been sitting outside now for a week. We have been told every day they will be here and still no show. Now I am getting dropped when I try to call. I will be taking my pile of trash to their door step today!
Have never seen such awful service, our route gets missed every other week everytime we call they say it will be picked up today, tomorrow at the latest and it doesn’t get picked up until the next week I spend at least 2 hours on the phone …
They are not picking trash up on scheduled days. We are paying for weekly trash service and they don’t show up. This is totally unacceptable. Judging by the poor reviews they are going to lose a lot of business. We will be shopping around beginning Monday morning!
Our trash is rarely picked up on time. There have been several times that an entire week goes by and our trash and/or recycling aren’t picked up. They are very unreliable. When you call customer service due to the trash not being picked up, they tell you it will be taken care of the next day, and it isn’t.
Yet again Waste Industries have failed to pick up my recycling. I have phoned them three times today and have been told different stories each time. Lebanon Farms were the best, since Waste Industries bought them out the service has been …
Were supposed to pick our trash up Monday and didn’t but pick our neighbors across street up. Called several times and still nothing. Lebanon. City officials came out and gave us 2 days to have it removed or we would get a fine. Worst company and customer service. Still hasn’t been picked up.
Don’t waste your time with this company.
They STINK. I had to call them every week because they missed picking up my trash and only sometimes would get it the next day. A lot of the times, it would sit there until the next pickup date just because they kept saying that they were coming for it.
It has been 3 weeks without picking up my trash, I have been living in my house for 10 years and now the excuse is that I didnt put the trash in the correct place when they have picking it up since its the new company. In addition, since its GFL they’re irresponsible with the service. NOT RECOMMENDED FOR NO ONE
We have gone 2 weeks without service. We have called daily, and have been promised that a truck would be sent. Last week, they only picked up 2 bags, and left the rest of my trash. This week, we were told a truck was in Manheim, and it …
I am not a customer of this business but one of my neighbors are and every week the truck drives in my yard at least 10 feet I have said something to the driver several times and he keeps doing it I’ve called the office twice got …
Since April 1st our trash has only been picked up twice. I have called multiple times and yet they still don’t pickup. Missed us again this week. I will be cancelling our service this is ridiculous!!!! Everytime I call they promise they’ll will pickup this week but never do.
Our service has greatly deteriorated over the past few months. Lebanon Farms Disposal was great..but service has been bad since the switch.. Trash not picked up one week, recyclables not picked up the next week. Multiple phone calls…still waiting on our recyclable pickup that was missed this past monday (7/8/19).
This service has been awful since the company was bought by waste industries. LAFD did a great job, and now I have to call after them all the time to pick up my trash. This week, they will be arriving five days late. I called the company to …
Have not been picking trash up on time they changed the days and ever since they did that they do not show up for weeks at a time we call they keep saying they will be there by the end of the day or the next day it’s been like every two …
If i Complain it’s very rare , but this Company for trash is definitely not good , Lebanon Farms was a good Company, but the new guys no so much , trash sits for weeks and they don’t care or send anyone to clean up when it’s missed , a lot …
Trash hasn’t been picked up in two weeks. Will be calling in the morning to cancel. Never dealt with such poor service. YET, they put a due date in your bill but don’t collect your trash? Makes much sense?
Repeatedly promised that they were out to pick up my residential garbage. Last pickup was 8/25-today is 9/11. Mistruths and deception abound. LVF was great-new ownership is horrible. I do not reccomend. I have paid full price for 1/4th the service.
This is the first negative review I have ever written – but this is the worst service I have ever received! They lie to you about coming back to pick up trash and recycling that they missed. They missed ours 4 out of 5 weeks and act like it …
Absolutely terrible! Gave them 4 chances to try to work out their issues with the new ownership and sadly they lost our business. Over 15 years with LFD but this new ownership is terrible! Missed pickup consistently, called and they said …
Unbelievable. I have spent the last month calling everyday only to hear “Oh, they forgot you, they’ll pick it up tomorrow.” Ever since they bought Lebanon Farms it’s been awful! Still no pick up and the trash is sitting there. It’s been two weeks! I finally called another company.
Lebanon Farms had great service. Waste Industries provides horrible service missing pickups for recycling and garbage. Every time I call the local branch I get the run around. I asked to speak to a supervisor and was refused and instead i …
I created an account just to write this review, that’s how bad it is. Every single week for a month and a half my trash was never picked up. Since my trash is supposed to get picked up on Friday i end up having to leave it sit out all …
Recently we have had several missed pickups. One one occasion, I had to call the office on three separate times before the trash was finally picked up, 4 days later. After this last missed pickup, I called to complain and cancel service. …
Charged me for the standard quarterly trash pickup. Stopped picking up my trash. Called them to question them about it. They said the route was no longer being serviced. Will not refund me the the quarterly payment. I still see them driving …
Wish I could give them less than one star. We called yesterday to Waste Industry at Lebanon Farms with a pressing need for a dumpster for our weekend project. After emphasizing the need we were guaranteed that it would be delivered today, …
Our trash wasn’t picked up last week. I have called every single day this week to get it picked up. Was assured each day that someone would be here by 4:30 pm yet each day passes and it’s still piling up. We NEVER had these issues before …
Never had a problem with Lebanon Farms Disposal. Ever since they changed to Waste Industries, our trash/recycling never gets picked up. Constantly call to complain and they don’t really seem to care. Time to change to a different company. 🙁
I am not sure why, but I am regularly being missed to get my trash picked up. My neighbors get theirs taken but mine doesnt. Now mine goes out on fridays, so when they decide to not take mine, by the time I get home from work, the office is …
I made a payment for the August – October contract period on July 31st. I received a message 3 days later that they were no longer servicing my area and my last day of service would be August 13th. There was no mention of a refund and …
Waste of my time and money. I never tried so hard to get someone to do a job I paid them to do. Missed my trash 2 weeks in a row promised to send someone out never came until 2 weeks and 3 days later then the following week was missed …
Horrible. If I could give no stars, I would. They never pick up the recycling, even when we call everyday. They do at least USUALLY pick up the trash, and sometimes they even do that on time. But really, horrible customer service and …
Look at the reviews! At what point will you fix your service? I have called every other week (since Feb) about missed recycling pick up. It never changes. I have to call back multiple times before they finally pick it up. 2, 3, 4 days late. …
Since the buy out this company has gone downhill. They do not pick up regularly. I call and they always say tomorrow it will be picked up. Now I saw there is another increase in price. I am shopping around to find another hauler. The …
As others have said, this company was great until they were bought by Waste Industries. Three times in the past two months they have not picked up my recycling. I cancelled my account and am going elsewhere. I am also going to write a …
I have had 2 loveseats sitting outside of my business for 3 weeks, after 6 phone calls to both the local and corporate offices, they are still present. I have cancelled, but warn others. The customer service is worse that terrible, it is …
This company has failed for the last two weeks to pick up my trash. This company will be out of business before you know it. I will be filing a complaint with the attorney general’s office as well. This is an update. I received a phone call …
GFL Environmental is by far the worst trash company I have ever seen. They do not pick up the trash for weeks on end, raise their rates without notice, and change the collection day without notice. Customer service is friendly but useless. They tell you what you want to hear and then proceed to do nothing. It’s a trash company.
I added this review to the WM web site, but since you can still add it to Lebanon Farms, I am doing it here as well. Would give 0 stars if possible. I had no issues at all when we were using Lebanon Farms, and to be fair I never had …
RUN, don’t walk, away from this company. Since Waste Industries took over our service has declined beyond anyone’s satisfaction. Failure to pick up approx once a month and rude customer service. I’ve moved on and they can keep their …
I would rate them less if I could. Since new ownership has taken over approximately 7 months ago, our weekly trash service pick up has turned into a bi-weekly trash pick up…if it’s even that often! The former ownership always picked up …
Actions speak louder than words. And by the actions (or in the case, non-actions) of Waste Industries, they are telling me they don’t want my business. Don’t pick up the trash on the regular day? Ok….put it out Saturday they …
I use this company in Palmyra, and they are absolutely the worst I’ve ever experienced in my life. Sporadic pick up at best, chronically understaffed, and the worst, rudest, most unprofessional, and uncaring customer service your money can buy. Do yourself a favor and give this company a hard pass! Zero stars.
Canceling service. With all these bad reviews you need to start training your team better. I had no problems with LFD but my recycling hasn’t been picked up since December and I even called numerous times being promised my recycling would …
If I could leave negative stars I would! I should have listened to the reviews but gave them the benefit of doubt..
DO NOT IGNORE REVIEWS!! THEY SPEAK THE TRUTH!! …
It is going on 3 weeks, my Trash is still sitting at the road. They have been called 3 times and always hear it will be tonight. Poorest service I have ever had since they took over the service. Lucky to even have a 1 star.
This company MISSED my pickup days 4 times in 1 month (let that sink in). 2 out of those 4 pickup days they came 5 days late, the other 2 times they did NOT come at all. I paid for in advance, of a service that had not been rendered. I …
The lack of service from this company is deplorable! one week out of 6 we have had our trash picked up. Calls to the company are worthless. The women who answer the phones don’t care. The GM Chaz is unavailable to take your call & does not …
Wow. The nerve of a company to constantly miss pickups, have numerous calls put out to get it done and then raise the rates! I just got off the phone with customer service and mentioned these exact things. No “I’m sorry sir, we screwed up …
The drivers are rude. This company is unreasonable. Lived in same home for 25 years. Never had a problem till our community switched to this company. I would not recommend using this company …
I’m not sure where to begin… It started when Lebanon Farms Disposal was bought out by Waste Industries and then by GFL Environmental. I have had to call GFL numerous times to “remind” them to pick up my trash. It’s just poor leadership …
Didn’t empty a cemetery dumpster, but continued to send a bill for over 6 months. After numerous phone calls and still no service, called and cancelled everything. Now, 2 weeks later the dumpster is GONE!? Called and asked about it, they …
I have been a customer for over 8 years, but the last several months the pick ups have been spotty. They have not picked up for the last 4 weeks. We call daily and they give empty promises like ” the trucks are still out, they will pick up by the end of the day” or “we will pick it up in the morning”. We had to change trash companies.
If SWIFT had a trash company this would be it! Complete boneheads. I guess gfl stands for good freaking luck!
When this company responds for more information, don’t bother, they will NOT follow up with you. This company needs to be reported to the BBB! We never had any problems at all with Lebanon Farms Disposal. Now, this company…numerous …
Not a good start to a company merger. As you can see in the picture, LFD broke my toter and to get a new one I’ll be charged either a monthly rate or pay upfront.
Absolutely beyond terrible trash service. I have been calling everyday for over a week to have my trash picked up. I certainly will not be renewing. This is exactly what happens when greedy corporate America gets there meat hooks on a …
We had Lebanon Farms Disposal for many years and we were very satisfied. Since Waste Industries took over, it has been a nightmare!!! Recycling is non-existent, half of the time our trash is not picked up and when it was, TWO of our (not …
They don’t pick your trash up on the scheduled time. The one thing you pay them to do they don’t do. No refunds or credits for missed weeks either. …
DO NOT GET SERVICE WITH THESE PEOPLE!!! THIS IS THE BEST ADVICE I CAN OFFER, AND HERE’S WHY; I have had service with Lebanon Farms and now Waste Industries since we bought this house in 2005. In the 14 years that we have been here, I …
The only time my trash was picked up when it should have been was the first week since then always have to call.they want the bill paid on time but don’t want to do the job. Haven’t even gotten containers yet been a month .
This company went downhill very quickly since new ownership. You have to call multiple times to get your trash or recyclables pick up as they can’t even follow their own schedule. Not even their supervisor will call you back after filing …
Horrible service. Just canceled after being a 10 year customer. Started with Lebanon Farms who was great. No one cares why we were canceling. Trash and recycling has been picked up sporadic at best all year so far. RUN to someone else! Wish there was a zero star option.
Worst trash company. Please don’t waste your time or money with this company. They missed my trash multiple times and then they didn’t even come during their rescheduled pickup times. They charged me for a full quarter for one week’s worth …
In the 2 years that they picked up my trash they changed the weekly pickup day 3 times. They constantly failed to pickup trash/recycling without any explanation or refund. They pickup recycling biweekly and have failed to pick it up the …
Unfortunately a large majority of these reviews are legit. Our recycling is missed pretty much every other time and apparently it is the home owners responsibility to constantly call and remind GFL that their drivers missed our house. …
They didnt pick up my trash for a month and we cancelled our service. Got tired of calling during hours and no one answering. FINALLY got someone of the phone from this terrible company and they asked my wife why we were cancelling🤣. She …
They always missed our trash we had to call to tell them they missed us. They cancelled our service because they didn’t have the man power after buying out most of the trash removal services. So we got screwed by their unprofessional over ambitious under powered service.
This company frequently misses household trash/recycling pickups. Didn’t have this issue with previous service provider. If I made a habit of not performing my job duties, I certainly would be fired. Not sure why the same shouldn’t apply …
Lebanon Farms Disposal was great. Never had any problems with LFD OVER MANY YEARS. GFL doesn’t care about customer service. Called 3 times about missed pickup and was told someone would pickup trash….didn’t happen! Seems like every week they are too busy to complete their scheduled routes. Avoid this company!!!!
I would give zero stars if given the option. We have had LFD for over 15 years and have been overall pleased with the service. However, transitioning to Waste Industries has clearly been the worst business decision for the company. In the …
Update 6/15/2019: called them two times, and the rep said they missed me and would be out the next day. They never showed up. My trash has been sitting at my curb all week. My neighbors don’t want to see my trash sitting outside every week. …
The service has declined in recent months. You never know when they will show up. They become selective in what trash they will take. A high percentage of the time we will receive a call advising that they are unable to make the …
Our trash is consistently not picked up on the day that we are assigned, workers have left trash that should have been taken, and our recycling schedule was “changed” but the new schedule was never followed. Incredibly disappointed with the response when I called about our trash being picked up late for the third week in a row.
I’d prefer to have to not jump on board and post about this company, but after reading on here from issues from 6 months ago that haven’t been addressed, it needs to be said. …
Recycling is supposed to be picked up every other Friday.. I’ve been using this company since April of this year and I think my recylicing has been picked up MAYBE 3 times. I’ve called multiple times to let them know, they always say they …
!!BUYER BEWARE!! This is by far the worst company I’ve ever done business with. They’ve missed our trash 3 weeks in a row, tell you to leave your can out for a “special Saturday route” (and never show) and continually lie as they NEVER …
Very bad service. Weekly garbage removal not completed numerous times. Called office and no response. No response from manager. Hung up on once. Very rude people. Basically said we are short of help. I am only house in …
Sent 2 bills back so far with cancel written on them for terrible service. So they send my account to a collection agency. I’ve switched service a week before my account expired after which time they have not picked up any trash from my …
They have missed picking up my trash now 5 times since Waste Industries took over and I have had it! I have called and called and left messages for management and no one returns my call and I just do not understand what is going on with …
Trash not picked up for three weeks. Called multiple times and get nothing but excuses. Left voicemail with manager and he never returned my call. They said they are short staffed so why would they sign contract for a whole township and …
My parents had Lebanon Farms Disposal since I was a kid so I stuck with them. Absolutely fantastic! Unfortunately they sold and now we are stuck with you. I can understand if we had several inches of snow but we got an inch and my service …
Absolutely horrendous. Paid for my 3 months! My trash hasn’t gone in 3 weeks! Called every day this week to be told it will be picked up the next day! Trash is till here. Also was told 5 days ago an employee emailed the supervisor to see …
I wouldn’t even give this place 1 star! They continually “forget” to pick up our trash and they don’t answer their phones either. Their customer service is absolute terrible, so terrible they hang up on their customers and refuse to give …
This company is the worst. Do not ever get them for your trash service. They pick up trash one week and then not the next week. I call and get the same response everytime. The person I talk to says there still out on the route and they …
Place is a joke. Hasn’t picked up our trash in over a month. Hasn’t picked up my neighbors also. We both woke up to orange papers on our door from the city. Called every missed pick up and they just said how it’ll be noted to manager. What …
Lebanon Valley Farms was such a great company and I never had any issues until they were bought out by this awful company GFL. First they broke the hand of my tote that I own and claimed they can’t do anything about it and offered me to …
I’m mad I have to give them one star at all. I will certainly be moving to a new trash company because customer service is absolutely awful since they were bought out. Our normal trash pick up is a Wednesday and we always put our trash out …
My customer experience has been horrible since this company took over. Many things changed without notice, including pricing and policies, and the way I found out was they just stopped picking things up. I can’t tell you how many times I’ve …
Ever since GFL took over our weekly residential trash pick-up, service has gone down hill. Trash gets picked up late, or this week, not at all. They are the most expensive trash hauler in the area but, when they were owned by the previous …
Due to recent very spotty service and now a 30% price increase, it is time to move to another hauler. I called in mid-January to cancel my service effective February 1. On February 3 they came to swap out a 1 yard rear load container with a …
We put a bag of trash out once a day. This company has been called 3 times and told they haven’t picked up and the lady said they had marked it off as picked up. IDK what their deal is but they definitely ignorant. They had not picked up in …
WORSE SERVICE Ever! Constantly had to call and still no pick up. Lots of apologies but no action. Reporting them to the Better Business Bureau. We were paid through August and no refund, told that is their policy. Plenty of other options for carriers so dump them before it happens to you!
They didn’t pick up my trash for a month. They cashed my check and refused to give me a refund. Every week that I called, nicely, they had another excuse but never picked up my trash. I had 10 bags of trash sitting outside if my home, …
Poor service. What does it take to get what you pay for. I have made 6 phone calls to get my recycling picked up and 10 days later it is still sitting at the end of my driveway. This is not the first time this has happened but it will be …
Update!
Their trash truck took up 2 lanes of road on walnut st almost hitting my car. The driver then yelled profanities at me as he turned right without a turn signal. …
This would be a zero star rating if it would allow me because this place is terrible. They are always missing our trash pick up. I’ve called and complained at least 3 times now and the service has not improved. My last call I told them I …
Customer Service: when trying to explain an issue, you are constantly interrupted or they take everything as a personal attack when it is not prompted. Any notes taken are not properly communicated to the correct department. Not helpful in …
They are incredibly unreliable, especially when it comes to the recycling. Some weeks the recycling doesn’t get picked up on the designated day. Some weeks the recycling doesn’t get picked up at all. Our neighbors take turns calling to …
If i could give 0 stars I would!! GFL either comes or they don’t. There’s no telling if your pick up day will really be a pick up day. I have called almost everyday for almost a week letting them know my trash has not been picked up and all …
If it were possible to give this company less than 1 star, I would. They are terrible. Service has only gotten worse since the new company took over.
Trash day is Tuesday – maybe once a month [that is generous] they pick up on the …
Three years ago, before GFL bought out this family owned business, service was as expected, no problems, schedules met, pricing was fair and competitive. Now with their new equipment, and new totes, they constantly miss scheduled pick ups, …
We had this service through LFD for 20 years and had no issues. They took our trash, put our cans neatly back in place and were always on time. The bills were reasonable and were competitive. Waste Industries buys them and suddenly our …
I became a GFL customer when they bought Lebanon Farms. I gave them a year, and during that time the service went from bad to worse. When I spoke to a customer service rep the gist of the conversation was they did not care. As the service …
I have experienced the same problems as everyone else on here missing trash pickup for weeks on end . They didnt pick up my recycling for months. No refunds on services that arent being provided. This company is surely going to be out of …
I have been with this trash collector for 25 years and the GFL regime has destroyed this business. My rates have increased twice and the service is nonexistent. The latest fiasco was a change of pickup day from Wednesday to Monday, …
I have been missed several times since Waste Industries took over. My recycle was missed the pickup after Christmas, so I called to make sure I was not missed for a second. I was told that both drivers for my route would be given reminder …
Trash left for weeks on end. They put in “work orders” but it never helps. Noticed that other people have same issues. Even 1 star is too kind.
Consistently since the new company took over I have had to call to have my trash and recycling picked up. This is on the week’s that I do not get a call that they will be late picking up for whatever reason. Last time I called both my …
Waited for trash cans for 3 weeks with trash piling up in my garage. Canceled service and told them to not even bother delivering the cans. Week later they deliver cans. Now for some reason after cancelling service they are trying to charge me $30. I will never contract them for service ever again no matter where I live.
Well, we are joining the exodus of unhappy customers. Trash pick up is sporadic at best.. Recycles haven’t been picked up since December. I’ve called numerous times, always assured they will be out to get it, “there’s a pick up alert on …
I was with Lebanon Farm Disposal for over 10 years and had no trouble. Waste Industries has been awful to deal with. They clearly dont value their customers. I’ve made 6-7 calls this week due to yet another missed pick up that was …
Do not use this garbage service. They have missed more garbage/recycling pick-ups than they have picked up in the last couple of months. They offer no explanation and no discount. In most places, taking a customer’s money without servicing them would be considered stealing. We will be switching carriers.
I’m writing this review as a public service. This company is absolutely awful. Not only did they not pick up trash and recycling on schedule, but one day they simply took away the trash and recycling cans without warning us. We had to call …
1 star because 0 isn’t an option. Worst company I’ve ever dealt with. You’ll pay full price for half service (and you’ll have no idea what day they’ll pick up). They once left half the trash in the bin in the rain standing up with the lid …
Initially had problems with not picking up trash, but this has improved. They only pick up the recycling every other week, though this was never communicated to me.
GFL didn’t pick up my trash for 3 weeks so I canceled my service. 12 weeks later I am waiting for a refund. They told me I need to wait another week or two because they don’t know why I didn’t get a refund. I called twice before this about my refund but they had no record of it. I would not recommend them for trash removal
Absolute worst trash pickup company. Missed pickups 5 times in past 8 weeks. Three weeks in a row now. Call and they say will get in 24 hours. NOT!!!! WILL BE DUMPING THEM REAL SOON. When Lebanon Farms Disposal owned it service was top notch. This GFL is a joke.
I wish I would’ve seen the reviews before I chose this company to pick up my trash July 2020 I decided to go with a GFL environment for trash pick up little did I know that they were going to miss my trash and recycling every week and every …
Worst company around. If I could give a negative star I would. They have missed multiple trash and recycling pick ups on our scheduled day. Usually giving us a recording call telling us they will pick up the next day. The trash usually gets …
This is a Horrible trash hauler! I’ve been calling them every week for the past month of September and they still haven’t been out to collect my trash or recycle. Every week when I called they say the same thing that someone will be out …
Crumby service. Throwing cans up and down the block… hit my van with my can. Followed them and watched them throw a can so high it went into a tree. They don’t even take the trash and recycling separately. They were throwing both …
They haven’t come for weeks. The representative on the phone could care less and offered no solution. We fired them and suggest everyone else do the same. It’s easier to take my garbage to the dump that try to reason with the representative on the phone.
GFL is not a garbage service they’re thieves. They charge you a monthly bill and never pick up your trash. When you call them they either give you 1 of 3 excuses. It’s either they sent you a piece of mail changing the pick up day (lie) …
I have no complaints with their recycling service. It does occasionally not get picked up on the day it’s supposed to, but when that happens, I get a phone call saying they know I was missed and they’ll get it the next day, which they do. …
I have called 7 days in a row to have my trash picked up. Have been told that I am on the list to be picked up. Not picked up. Today is my trash day I haven’t had my trash picked up in 2 weeks. Today I get a phone blast saying they cant …
Do NOT use this company. After having over a month of them not picking up the trash/recycling we decided to cancel. When I first tried I was told that their system was down and that they would not be able to cancel at that time. After two …
The level of service provided by the most expensive waste removal company in the area leaves much to be desired. Over the past year, my recycling (which we are now charged extra to have removed) has been missed more than half of the time. …
This company has no problem billing in time but their service is absolutely horrible. Recycling will go weeks to months without being picked up. No refunds are given for missed service. When you call the Newmanstown office they will tell …
We canceled service today, due to failure to pickup my trash for 3rd week in a row. We have been battling with GFL for several months, back and forth with missed trash, and trash not completely picked up. When we call for missed trash …
Poor service. Often times, would pick up garbage but would miss the bi-weekly recycling. When I called to complain, they would put out a work order which wouldn’t be fulfilled. This happened 4x that I called and they kept putting in work …
Cancelled my service 5 months ago and they still have not picked up my container after several emails and phone calls. Typical poor customer service from this company.
Had to call in 4 times to get them to come pick up my trash when it was 2 weeks after scheduled pick up. Then they billed for trash that wasn’t ever picked up. Very bad customer service!!!!
2nd week in row that’s they “skipped” my trash pick up but can do the neighbors a block from me on the same street. Called and was told I’m on for the next day and by golly..its still waiting to get picked up.. another call and maybe the …
I wish I could give them 0 stars! They are unreliable and unprofessional. Its a huge waste of money. The only reason we haven’t changed companies yet is because they charge so much to use their dang trash cans! They have completely missed …
I often see the truck as I am leaving for work in the morning or taking my dogs out, the workers always say hello and wave. I don’t have a sidewalk or anywhere to really place trash for collection so it basically sits on the street, but …
Had consistent challenges after LVF was acquired by GFL (trash left behind, bins not emptied). GFL damaged the enclosure (a small $200 repair)-and the customer service response was not only delayed 2 months-but extremely poor. Complete trash.
This company locks their customers into a long term contract, but does not lock themselves into fair pricing! On top of that, they sneak an auto-renew clause into their “fine print”. Stay away, there are far better, and far more honest waste management companies in our area!
They have missed picking up my garbage the last 7 out of 8 weeks. I have to call and remind them every week. I can’t get a manager to call me. First stated new driver, states they believe the issue has been fixed. I have health issues, …
This company is extremely unpredictable and unreliable, leaving trash and recycling out at the curb to rot for weeks. 3 haulers came onto my porch and took things while being recorded. Then to top it all off 4 months after I canceled my …
This company is a joke. We pay for service and still no pick up. And when you call it takes a week to pick up and then they tell you that they will pick up trash and they don’t. I have been told 3 times this week pick up will be today and …
Trash not picked up for weeks. When you call, they say they will “put in a ticket” but still doesn’t get picked up. Recycling will go for months without being picked up. We unfortunately are stuck though because no other trash removal …