Liberty Utilities – Empire District Reviews ( 30 )
I moved out of my apartment in November and called them saying to take me off the account and that I moved. They then said that got it taken care of. A couple months later, I get a call saying I owe $700 to them for the past couple months. …
This place is the literally worst. I haven’t lived in Joplin or anywhere around it for about a year. I paid IN FULL of what I owed when I moved out. I get a random collection a year later saying I still owe. I have sent them all my …
Today I am upset because I am on oxygen and I am 20 mins from not having electric for almost 2 hours no storms no call saying we’re in a rolling blackout. They need to understand people r on certain oxygen machines that require elec w not …
I moved from our apartment in joplin may of 2020.called and told them to turn it off in my name they said ok and gave me a series of numbers as proof. A year later when trying to get service again im informed that i never turned off in my …
Never had regular outages anywhere I’ve lived. Not North Dakota, Kansas City, Colorado, Nebraska etc. only been living in Galena since October 2021 and ready we’ve had three outages. Every time there’s an hour did you got to go back and …
Price gouging scammers who don’t even price your electric accurately. Nothing but a bunch of greedy suits sitting at a table ruining the lives of the working class.
Just got the door hanging sign today notifying us that there is yet another scheduled power outage set for 3.5 hours tomorrow – in the MIDDLE of a week day. This is #2 scheduled power outage in a month’s time. I work from home and care for …
Quite literally the worst customer service I have ever received. Their “automatic payment” is worthless. For 3 months in a row it has not drafted. The first t month I just paid it myself and then was double billed. It took several phone …
Awful. They jack your bill up randomly and inexplicably. They say you can see your usage on the website but you can’t. They also won’t speak to you about your bill.
Bill was $328 last month so we buckled down and turned the AC temp up, and made sure to turn the lights off everyday, just for our bill to go down to $329. Liberty is lying and stealing money. Everyone knows it.
Price gouging. 300 a month for a two bed two bath that was hardly lived in. No notifications on bills or past due amounts, you just keep service until it gets astronomical and they’ll turn it off and demand it all at once. No arrangements to be made, they speak only in cash to them.
Absolutely terrible worst utility company ever. Shut service off for a person whose name is not even on the lease or electric because they live there. Does that even make sense. Said person had a 7 year old bill and the electric was not …
This company is way overpriced and their service is terrible. Outages all the time at our residence and in the town I live in and the surrounding towns that they provide service too. Liberty needs to fix the issues they have with all of this.
By far the worse service I have had to deal. There online service is a mess for weeks now, and of course calling customer service is someone who can not speak. So after 5 minutes of asking him to repeat himself, I just hung up the phone. If I could give a 1/2 star review I would.
I am disappointed at the ability of this company management because we have had power outages 6 times in the past 30days. They drive by and then the power gets reset. Now it is getting closer together yesterday morning and now this morning. …
I live in an 1,100 sq ft duplex and my electric bill was $256 this month! These people are SCAMMERS!! I paid $80 a month in Tahlequah, Oklahoma for a 2,000 sq ft badly insulated home! I keep my A/C set to 77-78 during the day and 74 at …
I feel that they charge so much more than they should. Many people struggle living paycheck to paycheck. I know that I hate opening my bill when I get it out of the mailbox. Hopefully Liberty Elc. will lower their rates. It would be a blessing to so many struggling.
Liberty is becoming an illegal monopoly. It is not affordable or cost-effective and I have no other options for my family. We were at the hospital with my daughter for 3 weeks and our electric bill was still over $300. Tell me how that works?
This company that is a monopoly cares more about their shareholders and profit than people and businesses! My small business in downtown Joplin has two meters, we have been without any air conditioning on one meter and have shut down …
Light bill was going good and the price was consistent for a couple of months this month they upped my light bill almost $100 more I live in a energy efficient apartment where I don’t even have to run the air conditioner all day have not …
Liberty utilities has taught me a lesson about buying expensive electronics. The constant outages are rough on pcs and consoles. Wait to buy your devices, until you get away from the monopolized electric company that is Liberty. Also, possibly the worst customer service in America.
Only as to having a Poor Website & Online Pay. Please hire a new company that can increase your website performance. This current version is sooooooooo slow & gives error messages. In my opinion, it’s one of the worst online bill pay options.
The most unethical electric company I have ever, ever had the pleasure of encountering!! Absolutely ridiculous. Signed up for services on Oct 10th it now oct 27 and my electric was shut off WITHOUT NOTICE! For non payment? It has been 20 …
A foreign owned monopoly in this area. It should be illegal to have a company outside of the US owning a critical infrastructure utility like electrical. I have no choice and pay a premium. They raise rates as often as they can and use …
Those working for the company are fine. The company itself is a leech. They only want money and time- based rate plans are a perfect example. They make it very hard for people to live in the Joplin area and do not care.
It’s unfortunate that we all have to use this service. It’s pretty much a big scam because they know you have to pay. I was enrolled in auto pay yet they billed me last month but it didn’t say it was due till this month. Now when I get my …
My ex husband had an over due bill
My name wasn’t on the bill and yet I had to pay the entire bill. When I asked for a copy of the bill, I was told it was illegal to give me a copy of the bill. …
I have been a customer of Empire/Liberty for several years and I have only good things to say about the customer service I get. I have been behind several times and needed payment arrangements and they were always willing to work with me. I …
I moved out of my apartment in November and called them saying to take me off the account and that I moved. They then said that got it taken care of. A couple months later, I get a call saying I owe $700 to them for the past couple months. …
This place is the literally worst. I haven’t lived in Joplin or anywhere around it for about a year. I paid IN FULL of what I owed when I moved out. I get a random collection a year later saying I still owe. I have sent them all my …
This company lies and is price gouging. 10 dollar price increase my butt. We’re using the same KWHs but our bill is a 100 dollars higher.
I am a senior citizen and hard times of hit, food or spread the bill, Liberty paying the bill they come first no exceptions.
Today I am upset because I am on oxygen and I am 20 mins from not having electric for almost 2 hours no storms no call saying we’re in a rolling blackout. They need to understand people r on certain oxygen machines that require elec w not …
I moved from our apartment in joplin may of 2020.called and told them to turn it off in my name they said ok and gave me a series of numbers as proof. A year later when trying to get service again im informed that i never turned off in my …
Never had regular outages anywhere I’ve lived. Not North Dakota, Kansas City, Colorado, Nebraska etc. only been living in Galena since October 2021 and ready we’ve had three outages. Every time there’s an hour did you got to go back and …
Price gouging scammers who don’t even price your electric accurately. Nothing but a bunch of greedy suits sitting at a table ruining the lives of the working class.
Just got the door hanging sign today notifying us that there is yet another scheduled power outage set for 3.5 hours tomorrow – in the MIDDLE of a week day. This is #2 scheduled power outage in a month’s time. I work from home and care for …
Quite literally the worst customer service I have ever received. Their “automatic payment” is worthless. For 3 months in a row it has not drafted. The first t month I just paid it myself and then was double billed. It took several phone …
Awful. They jack your bill up randomly and inexplicably. They say you can see your usage on the website but you can’t. They also won’t speak to you about your bill.
Bill was $328 last month so we buckled down and turned the AC temp up, and made sure to turn the lights off everyday, just for our bill to go down to $329. Liberty is lying and stealing money. Everyone knows it.
Price gouging. 300 a month for a two bed two bath that was hardly lived in. No notifications on bills or past due amounts, you just keep service until it gets astronomical and they’ll turn it off and demand it all at once. No arrangements to be made, they speak only in cash to them.
Absolutely terrible worst utility company ever. Shut service off for a person whose name is not even on the lease or electric because they live there. Does that even make sense. Said person had a 7 year old bill and the electric was not …
This company is way overpriced and their service is terrible. Outages all the time at our residence and in the town I live in and the surrounding towns that they provide service too. Liberty needs to fix the issues they have with all of this.
By far the worse service I have had to deal. There online service is a mess for weeks now, and of course calling customer service is someone who can not speak. So after 5 minutes of asking him to repeat himself, I just hung up the phone. If I could give a 1/2 star review I would.
I am disappointed at the ability of this company management because we have had power outages 6 times in the past 30days. They drive by and then the power gets reset. Now it is getting closer together yesterday morning and now this morning. …
I live in an 1,100 sq ft duplex and my electric bill was $256 this month! These people are SCAMMERS!! I paid $80 a month in Tahlequah, Oklahoma for a 2,000 sq ft badly insulated home! I keep my A/C set to 77-78 during the day and 74 at …
I feel that they charge so much more than they should. Many people struggle living paycheck to paycheck. I know that I hate opening my bill when I get it out of the mailbox. Hopefully Liberty Elc. will lower their rates. It would be a blessing to so many struggling.
Liberty is becoming an illegal monopoly. It is not affordable or cost-effective and I have no other options for my family. We were at the hospital with my daughter for 3 weeks and our electric bill was still over $300. Tell me how that works?
This company that is a monopoly cares more about their shareholders and profit than people and businesses! My small business in downtown Joplin has two meters, we have been without any air conditioning on one meter and have shut down …
Light bill was going good and the price was consistent for a couple of months this month they upped my light bill almost $100 more I live in a energy efficient apartment where I don’t even have to run the air conditioner all day have not …
Liberty utilities has taught me a lesson about buying expensive electronics. The constant outages are rough on pcs and consoles. Wait to buy your devices, until you get away from the monopolized electric company that is Liberty. Also, possibly the worst customer service in America.
Only as to having a Poor Website & Online Pay. Please hire a new company that can increase your website performance. This current version is sooooooooo slow & gives error messages. In my opinion, it’s one of the worst online bill pay options.
The most unethical electric company I have ever, ever had the pleasure of encountering!! Absolutely ridiculous. Signed up for services on Oct 10th it now oct 27 and my electric was shut off WITHOUT NOTICE! For non payment? It has been 20 …
A foreign owned monopoly in this area. It should be illegal to have a company outside of the US owning a critical infrastructure utility like electrical. I have no choice and pay a premium. They raise rates as often as they can and use …
Those working for the company are fine. The company itself is a leech. They only want money and time- based rate plans are a perfect example. They make it very hard for people to live in the Joplin area and do not care.
It’s unfortunate that we all have to use this service. It’s pretty much a big scam because they know you have to pay. I was enrolled in auto pay yet they billed me last month but it didn’t say it was due till this month. Now when I get my …
My ex husband had an over due bill
My name wasn’t on the bill and yet I had to pay the entire bill. When I asked for a copy of the bill, I was told it was illegal to give me a copy of the bill. …
I have been a customer of Empire/Liberty for several years and I have only good things to say about the customer service I get. I have been behind several times and needed payment arrangements and they were always willing to work with me. I …