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Read More| Thursday | 7:30AM to 5PM |
| Friday | 9AM to 1PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
25 NORTHWEST POINT BOULEVARD, Elk Grove Village, IL 60007
Horrible service they never call you back. Been calling them for 3 weeks. They never know anything.
All I have to say it is a stupid&Idiot company!!!
I will never buy any properties managed by this company
I leave here for 14 years, customer service is 5 stars
HELEN FISCHER FROM FIRST SERVICE RESIDENTIAL, WAS SO HELPFUL. EVERYTHING WAS SO CLEAN & NICE. THANK YOU!
Send everything registered mail /w return receipt because they loose everything ,deny receiving it and then fine you for non-compliance .
Their latest blunder… allow the urinal in our clubhouse to run 9 days before the water was shut off. That’s nearly 80,000 gallons of water down the drain! They’re on probation, so it looks like they’ll be out of here soon.
Waiting 3 years for a parking sticker, waiting ten years for door buzzer repair. Set the tone for the whole relationship when they didn’t bother to tell me I needed a parking sticker after I moved in and I got towed on the third day of ownership.
Terrible management of OBT. Having senior citizens walk up and down up to 16 flights of stairs due to both elevators being disabled multiple times is negligence. Only calling a elevator companies emergency line and saying there is nothing …
Poor service,No respond to email and when I call them regarding pool access ,they just provide me wrong information.No helpful at all.
Found they like to have multiple addresses not giving you the proper one and then charging you penalty fees. NOT HAPPENING PEOPLE! Elk Grove, Crystal Lake, Phoenix AZ? Is this meant to confuse us? I am sure it is. …
The worst experience ever! Never buy prosperity under Lieberman Management! Huge charges for no reason every month!
Lieberman does a great job for us. They always are prompt and professional and courteous.
If I could I would give this a no-star rating. They have failed to replace dead landscaping, have dug up flowers and left plain dirt for the weeds to grow in, and the hassle me about insurance when my insurance has already sent them updated …
I’m currently working with the BBB and Illinois Attorney General to resolve a $185 move out fee that I was charged. I also scheduled a meeting with the Board of our Association to discuss my concerns and I plan on taking additional action. …
The worst. They charge for every small reason.
Don’t buy property if it under Liberman Management control
The worst LMS for which I was ever subject. I am discriminated against and tested by people on the board from ethnic motives and receiving excessive finger-off warnings. Confirmed that this has been observed and this is just a lie.
My experience with Lieberman Management has been wonderful due to Kathy Romo. Kathy is so patient and goes beyond to help you with any concerns or questions. She returns emails promptly and is professional and kind while helping with any …
I was told my car was towed on Labor day because it was in visitors parking. If I was a visitor it would be ok to park there but because I was a 8yr resident I had to be towed! They of course were closed for the day…
Seriously, it is the worst management company you can imagine. I live in the Glen in Glenview, Illinois. I am planning to sell my condo because I can’t stand Lieberman Management Services. I have been shopping for new place and the 1st question ask to sellers is if the management company is Lieberman.
The worst management company. They take your money and do nothing.they are rude.
Am a resident at 350 miner The Courtyards downtown Arlington Heights Illinois have lived here for more than 16 years have had multiple association companies by far this company Lieberman would give 0 stars if possible our parking lot has …
I have had nothing but positive dealings iwth Beth Black Manager is the most professional Property Manager that we have had in all the years that I have been living here. I enjoyed working with her when I sat on the Board and have …
This company is bottom feeding scum of the Earth. If Satan himself ran a management service it would be less evil than Lieberman Management. I cant stress enough the utter incompetence and lack of empathy this company shows to its customers. AVOID AT ALL COSTS!!!!
The association don’t care about the people rights. They don’t take serious pets littering, e.t.c.or safety during the winter season.
I own a unit in one of the buildings in Chicago that LIeberman manages. We had a different mgt. co. before and when Lieberman came a lot of things got updated. I like that. Recently I had an issue with my bathroom faucet. Even though I …
I have been trying to get some information out of this place but it’s just impossible for them to work !!! If you see a place managed by this folks … stay away !!!
Actually for me it has been a great experience. The lady who answered helped me and answered all my questions. She knew what she was talking about and was very nice.
I am an owner at greenbrier condos in Arlington heights il. I have lived here for almost 14 years. The people in management are very friendly and caring and want to listen to what the owners concerns are. I personally have had some issues …
This is a terrible homeowners association management company. We are a small community that is legislated to death. Furthermore, you can’t contact anyone and get action. Lieberman says not to contact the board, yet Lieberman won’t handle …
Lieberman Mgmt applied my association payment to the wrong account and then charged me a $75 late fee. It took me three phone calls to straighten it out. I was told that we didn’t include the entire 12 digits of the account number on our …
Oh my lord, I just talked to Chris, she must be bombarded with complaints. The phone call had a tone as if I was doing something wrong. nasty from start to finish!
I needed to have a work order issued for my unit. Megan T in Nevada was very polite and helpful. Thank you.
They deserve no stars. Liberman is the worst and continues to be the most incompetent bunch I ever met. Bullies. Don’t bother responding with your insincere apology for your dullard management. Can’t wait to move.
Well, number of complaints and low ratings I Just read confirmed my worst fears…University Park condo association has been paying Lieberman top dollar for years. I have been paying around 400 dollars for a studio for many many years. It …
The worst management company I have ever had to deal with. Shame on the Lexington Green Association for hiring this management company.
I want to give them 0 stars, but that’s not an option. I had called them two weeks ago, regarding a wasp nest outside our bedroom window and some wasps outside the kids bedroom window. The lady set up a work order, and told me that the …
Absolutely the most frustrating management company. Can never ever ever reach Jennifer, who is iur contact for Townplace in Schaumburg. When I moved in 30 years ago, Lieberman was our management company, and we had so many problems with …
I’ve had my share of dealing with poor Association Manager’s…. BUT Sheri Giannini-Jevitz at the Arlington Club in Wheeling was overly helpful and pleasant to deal with. She went above and beyond to do whatever she could to make my life easier. This 5 star rating goes directly to her. Thank you Sheri!
Worse association and customer service……. They charge a lot of money for not doing nothing, plus have some rules that are convenient just for them…. I will never ever buy another property with them…..
I’ve always received great service from first service residential. Jamie Roman from first service residential always provides such great service and is always so professional.
My girlfriends condo at windsor woods condos has had a leak in the ceiling in the same spot for a total of three times within the last 4-5 years. All they do are cheap fixes and will not correct the problem. As of recent, the third leak, …
I was very very pleased with the promptness and effiency of taking care of the rain damage to my building. Also kudos to Juan, Ish and Rob for the plastering and painging in my unit due to the rain damage. Can’t thank you enough. Great job.
I couldn’t be more unhappy if I tried. I sprung a BAD ceiling leak from an ice dam on my roof and was emptying buckets of water every two hours or so for more than two days – day and night. I reported it on a Sunday night, an order was …
Horrible in response time. Bigger then they can handle. Property owners make sure you do your full due dilegence before you get this company to manage your portfolio.
They won’t “work with you” on much of anything. They are the kings and queens of delegation. Always passing the agenda on to someone else who will then pass it on to someone else and you’ll never get an answer. They are expensive and if you can do business elsewhere, definitely do!
Horrible customer service never call back allways complain about what we do . And where we park since they don’t let us park on the street . Garbage company to deal with .
Horrible service, never call you back even if they say they will, so many problems, very rude representatives and very expensive service
We were able to get our patio approved in a timely fashion with no issues. Very good service from Liz Teague.
I wouldnt even know where to start. But I will sum up with this: know going in to any call that no one will be polite, they will never return emails in timely manner, they will never return phone calls in a timly manner and you feel horribly unsatisfied when you are done.
Our HOA recently switched to LMS, so I didn’t know how well they would handle my service request. I was amazed at the speed with which they responded, less than 24 hours in both instances! …
this is the most inept company ever!! rude ,condensending , they dont even know what a ring doorbell is … my kids talk to me better than these people and how do we get rid of them? i like to get a new management company in gatewood …
Been waiting a month for pool pass. Different information from each person I speak to on the phone. They told us they could send it in the mail and that they were already on the way to us. Then we find out we have to pick them up in person …
I have had to interact with Lieberman Management on several occasions. I understand that management companies have to not only handle the interaction with the residents of the property, but also get our boards to review and act on items …
They are the worst Homeowners association to deal with. They are greedy and their only concern is to make a profit. They have all the time in the world to send late fee bills if you are one day late on your dues, but if you need any …
I get a 48 hour deadline warning from them to change a light bulb outside my garage and I have 30 days before I get a response to approve a garage door change while my vehicle is stuck inside. Doesn’t seem right to me. They could fine me …
Absolute shit of a company. They are grossly incompetent with everything they touch. They do not care about people only their bottom line. Do everything in your power to stay away from these vultures
“Who works for who?” That’s the question that I keep asking myself. This company loves giving out fines for the smallest perceived violation and they never miss an opportunity. As far as I understand, they don’t own the properties, the …
The worst property managenment company ever!
I feel sorry for you, if you have to deal with them. Everything is so shady, no clear instructions, misleading information and they make up different rules for …
I have been so pleased since Beth black has been our Property Manager. She is in tune with all things that are happening on the property and really gets things done. Phone calls are answered and I would suggest that Beth be on-site on the …
I have lived in this townhouse association for 7 years and have attended all board meetings both as a homeowner and as a board member for the last 1-1/2 years. We have had LMS for a few years now and there is a world of difference in …
Hate Liberman Managment Service!
Made a mistake to buy a property part of association!
Bigger problem is that scam is “managed” by Liberman Management Service! …
I had many many phone calls to Lieberman in my nine years of owning my condo where I was promised a call back and ended up having to repeatedly keep calling back to get a response. The process of getting cleared to close to sell was a …
You will get better customer from a Dollar store. They are like leeches when it comes to collect the association fees, but when it comes to do their job they are never available. If you ever get a call back they are rude and will probably …
They will charge you for things your neighbors did or damages that happened before you moved in. Beware about anyone who is a part of the HOA they are all snakes who will look for every little thing they can charge you for STAY FAR AWAY. …
Helen Fischer of First Service Residential was great!
Thank you for answering all of our questions and being so professional.
The worse service in the Chicago area. All of their services are very low quality and performed for their own interests rather than the residents.
Lieberman is the worst management organization; poor customer service. A simple task cannot be done. Our board made a huge mistake in hiring this outfit. They continue to mail me bills for other units. Check out BBB, Yelp and Yahoo! reviews if you think I am lying. You can not trust Lieberman. Do not hire them!
Terribal, would give zero if I could. all they do is trying to rip money from home owner, always something, fine, late charge, forms, if you don’t send something, 2nd fine, 3rd fine, playing god in any circumstance, never want to help people!
I am very concerned about the kanoodling between our board and Lieberman. I have sat on both sides (board and HO) and it just seems to be alot of talk, promises and covering up or ignoring issues. We have a new property manager, so once …
They TREAT PEOPLE LIKE STALIN DID specifically MS MORSE, the Property Manager For Fireside Terrace …
I have been less than pleased with how Lieberman Management conducts business. When an issue arises, in particular when it impacts the safety of my family, they do not act. I am constantly just given the run around and very rarely ever …
If I could give them NO STARS, I certainly would. Lieberman cleverly uses ONLY THEIR OWN companies to fix/ maintain the property: Lieberman Painting; Lieberman Roofing, etc. That’s awesome. The customer service personnel is rude and …
Zero customer service by property managers. Tickets are closed before they are acknowledged, there’s no direct phone numbers to PMs so that you can leave a voicemail or speak to someone directly and they charge you for paying online. Archaic. I’m only giving 1 star for the assistants that try to resolve issues.
Our Association changed from ACM to LMS a few years ago, and it was a great move for us. The difference in service, support, management, and attention to detail dramatically better with LMS. LMS seems to do a good job of supporting their …
LMS is a joke. Had to ask for an extra building key 3 times over the last 3 weeks. I was told I would be contacted, but no one has contacted me yet. I’m glad I have another building key, or I wouldn’t have been able to get into the building for 3 weeks. When I call, the employees there are rude and short.
2nd EDIT: Today is the day they are cutting down yet another 100 year old willow tree and have sent “best lawns” to chainsaw all day right outside my window while I’m trying to work. Very disruptive and highly inconsiderate of people’s time …
I’m not one to vocalize my complaints on the web, but terrible service. I don’t know why our condo association uses this management company.
Well somethings never change it seems, glad i read the reviews here. I only had three dealings with liberman not buy choice either but all three times they were always rude and arrogant. I cant wait to find out when there contract comes up …
Absolutely worst association ever! When I first bought my house i was given no rules or regulations about anything. Due date of hoa fee, garbage day nothing. They charged me 50$ for leaving my garbage cans out an extra day when my mother …
wish I could give 0 stars. incompetent, lazy, & misinforming. when it’s the unit owners responsibility, they are quick to assess penalties, but when it’s their responsibility, no one gives a damn. how can they still be in business with less than 2 star ratings across the board.
I am selling my rental house because they are impossible to deal with. They for months refused to provide me with any information because they said I was not the owner of the house. I had provided all required information to the previous …
they are standing against the homeowner’s. find any small reasons to give headaches to the owner, not working with them.
having the worst experiences as an owner, planning to sell my place because of this crap company
Horrible horrible nothing get done . We pay every month but they just play around sending probably people that are not even allowed to work in this country. The landscape company is lousy and their workers are taking breaks every 30 min.
if i can give them 0 starts i would, i have never lived in a worst association in my life, i’m about to sell my townhome and move out and i’m even going to be honest and tell whoever comes to see my house about how bad this association …
Don’t buy a townhome or condo managed by this company they are complete a******* they will twist things around and say you are in the wrong! Worst customer service,and attitude.
one of the worst management services. And the reason is because they dont do anything at our property. all they do is charge money and they outsource services to other groups. then why do we need them ? they should be fired.
As a first time home owner I am appalled by Lieberman management. We started complaining the first month we moved in about them neglecting the property and not cleaning the gutters. I stated that it would cause water damage to my property. …
Very bad! The only thing they care is the money! Not residents! We are very very sad; kids can’t play outside any more in our little townhouse community, because we get very high fines for everything.
Do not do business with this management services, they charge negative fees for unnecessary stuff and when it comes to do stuff on their side there are lazy and full of excuses. I would have give them -5 star rating but that is not possible.
TERRIBLE!! First of all let me say that these people do not walk around the units like they should. If they did then tell me why there are screens hanging from windows, dog feces everywhere, and the police called frequently? It was nice …
Extremely Difficult to Work With. I would give 0 stars if I could. Unreasonable time table to make necessary repairs, quick to assess fines & collect dues, will not work with you. I would avoid at all cost.
Sorry I posted this review under different name. So you still going to claim that you don”t know who I am? My opinion did not changed.
I have never seen Management company that bad! Completely rip off. They will …
Worst management company there is!if I could leave 0 stars I would. We have Terrible ice damming damage cause by negligence of the association and an unwillingness to fix the roofs. We haven’t even lived here for a year yet and are already …
Ready? Signed? Now pay up!
If you are considering them to run your association – take into consideration …
THIS IS A VERY DISTRESSING EXPERIENCE. ONE THAT CAN AND SHOULD HAVE BEEN AVOIDED AND I AM ONLY TAKING ALL THIS TIME TO WRITE YOU IN HOPES YOU TAKE STEPS TO IMPROVE THE EXPERIENCE OF OTHERS …
For over two years I have made numerous requests for something to be done about the state of the landscape directly off of my patio. Written requests are blatantly ignored and phone calls lead nowhere. For a year I was told the issue was …
Avoid at all costs. They’re a joke. Their website doesn’t accept payments, and they pass the buck on any issues brought up with them. Just look at their overall rating — it speaks for itself.
Property management companies can be a pain. This one takes the cake for the worst I’ve dealt with in just the short time they’ve taken over my townhome association. I’ll start by saying the association fee went up from the previous …
This management company should never ever be trusted. They have destroyed my landscaping . . .they hire substandard companies and do not do anything to supervise them. I have lived in my unit for 25 years. If I were younger, I would move away just to get away from these people.
Could not be more happier! This company just got fired and not managing our subdivision anymore! Well deserved. …
I have worked with Helen Fischer of First Service Residential and she’s very helpful and takes care of any issues that have come up.
2 star rating is much for them, their rating should be negative 2 stars (if possible). They are the worst management service we ever deal with, If you’re dealing with them, then you’re just like burning your money. We pay the about $300 …
This company is HORRIBLE! The employees are rude, the property manger is a lazy, sneaky, incompetent liar. They do everything they can to hit you with finest and fees. Cannot express how much they suck. My most recent issue is I paid 2 …
Horrible. Never responds to building complaints. Let the building go down from its original beauty by replacement of cheap materials. Would give less that 1 star if possible.
I wanted to avoid this review, but have no alternative at this point. I’ve been trying to get Lieberman to address rotted wood frame on the outside of my balcony door since Oct.2018. At one point they indicated they were trying to get …
LMS is the best management company we have had. I have lived in my town home for 15 years. I have always had excellent service for any work orders requested. They are very professional and courteous. This year we have seen severe ice …
I’m extremely disappointed with the management company. We received a noticed last month about a repair project being started, I couldn’t attend the town hall meeting due to work, so when I tried to call inquiring about any updates, they …
Horrible,rude,slow services!!!!!!! We had bed experience,communicating with Lieberman Services .It took over a year to resolve our problems with patio,boiler etc . If you want to feel comfortable in you own property never chose them ,the worst experience ever.
I just wish I could give this company zero stars. Simply put, they are possibly the WORST MANAGEMENT COMPANY ON EARTH. They fix nothing, are completely unreliable, pretty offensive any time you do talk to them, and just are an awful group …
Firstly, most HOA’s are not good and LMS is no exception. I have submitted a request for to have my home inspected because water had flooded my home. I first called a plumber but he told me it may be a foundation issue. I emailed LMS, no …
I have always received excellent and professional service with Jamie Roman from First service Residential. She responds quickly when communicating and very friendly.
Very expensive and they don’t want to work for their customers. They seem to push a lot of responsibilities back to the owners and the board board members.
Also, when I moved out of the community, they charged me my monthly HOA fee (I …
Poor management of the association we have a property at. Not responsive at all, takes weeks to respond to emails and months to take care of an inquiry. Stay away from this company.
Worst company ever no integrity! They send bills after due with huge late fees! I have a postmarked bill mailed August 4th due August 2nd 200$ of late fees! So glad I am selling my property involved with this terrible company!!!! Who ever …
By far the worst Management Company Ive ever had to deal with. The only thing they do is collect others money. If you find a Community that is run by there services understand you are on your own when problems arise. They will do anything …
I am new to this Management Service and I have talked with them 3 times and each conversation has been very pleasant and informative. All of my questions were answered. I look forward to working with them more in the future.
About to lose the sale to our place because they haven’t been able to provide required closing docs. Nobody answers or calls back or knows whats going on there. Mind blown cant believe it, angry and don’t know what to do because we cant afford two properties and they’re not letting us sell. Cant express the hate I have for them.
I’d have 2 pages long review to write for this company, but I see their terrible reviews even after they have changed their name, so I’ll just make it short as much as I can. …
if i could give zero stars i would. HORRIBLE customer service and not helpful at all. We pay almost 300 dollars a month and the landscapers cant even cut our grass right. they also push responsibilities on the owners when it shouldnt be. If i can go back i would not have moved where i live. such a nightmare.
Most unprofessional company I have seen. As homeowner no choice. I have called them few times to talk to the head of office and never got called returned by head. Really surprised they charge owners money but don’t want to provide service. …
This people are a joke they need to hire someone with experience and College Degrees nobody knows anything after a month waiting for my problem to be solved I received a notice from a lawyer that I didn’t make my payments on time …
Working directly with Susan Ireland makes everything goes smoothly. I have worked with her several times to take care of several issues with the building and she makes the process easy. Thank you!
FirstService is too notch. Managers are responsive and knowledgeable. I would highly recommend to anyone looking for a condo management company
Terrible customer service. Place numerous phone calls and company never follows up. Property management for townhomes is worthless. Quick to try to fine homeowners, but refuses to speak to homeowners. Terrible company!
Unprofesional stuff. I had to call several times , send several emails , no respond at all. And, still after all these calls and emails, I did not solve. After I sold my property( 3 months ago), they still charge me association fee with …
I’ve never had a bad experience at First Service Residential. Jamie Roman’s always been prompt, polite, professional and taken care of any and all issues I’ve had! A+
Katelin Dorsey and her team were great to work with unknown outside vendors to them and to resolve a long time issue with heating unit.
Absolutely a joke management company. Astronomical assessments for rude, unprofessional, condescending management. RUN the other way if you encounter Shonda Lovejoy or Kathy Woods Weinstein.
FSR had the time to respond to a poor review, requesting that I contact customer service, and that an issue that spanned 3-4 months would be dealt with. I have yet to hear back. No follow-up. No receipt of email. No solution.
Worst HOA I have ever dealt with in my life. Even the police department commented on how many complaints and calls they get due to horrible Board harrassing, with nothing better to do Board members. …
“ZERO Stars “- Weak leadership, No motivation among employees. No one returns calls, they don’t know which direction to go. For anything, they would simply blame it back to you or Association. They should be delisted from being a company.
The repair service provided by Jamie Roman for my grandparents was handled quickly and perfectly! My grandpa Harry doesn’t have google or yelp but wanted to make sure FirstService Residential knew how appreciative he was!
These people are pathetic. I can’t imagine what my boss would think if I didn’t answer a clients email in weeks. Somehow this is standard practice at First Service. A bunch of useless people working here collecting a check
It is March 23 2020 and in the beginning of a global pandemic, which is already stressful as it is, First service felt the need to warn its customers to not put the trash out 30 minutes too early or they will issue fines. Note that they are …
WE HAD THE COVID CLINIC HERE AND WAS VERY WELL DONE!!!! First Services and Helen Fischer were very professional and did a great job. The clubhouse is beautiful!!!
Theresa rude , lying employee, who wasted my time and money. Won’t recommend anyone buying any property and dealing with this person. Absolutely unbelievable how someone gets paid for lying to people .
I am delighted to note the outstanding work done by Rhonda Allen of FirstService Residential Illinois at One Museum Park East Condominium in Chicago. She makes living at OMPE a pleasure. Earl Rivers, OMPE Resident.
The employee of this company @ our HOA are real scammers, they try to suck money out of you unfairly & unjust. They threat homeowners by collection letters and sending to attorney to ruin your credit. That’s the unfair way they collect …
Keeps properly very well maintained and comes out fast with building problems.
Has to be one of the worst management companies. I bought an apartment in a building management by first service and has been trying to get in touch with the property manager for six months (since I bought it) and have not heard anything yet.
This is such a well run office at 212 Washington with Laura! She is warm, friendly and knowledgeable. Every question we have she has the answer to or will get back to you asap! What a pleasure to work with and my client couldn’t be happier with his choice to move to his new place after dealing with FirstService 🙂
When I sold my Condo I gave $2100 credit for the repairs, 6 months later I received an invoice for $1890 from FSR. turns that FSR pretend like they forgot about my $2100 Credit, kept the money, and they want me to pay again $1890 for …
If you crave anonymity, no accountability and unjust fines, FirstService is the place for you. They will not give you an email or phone number to call someone back so they can’t be held accountable, won’t respond to any emails or …
Helen Fischer with FirstService Residential is a pleasure. When dealing with a difficult and stressful situation she really went above and beyond to help me with a resolution. I appreciate her professionalism and fast response.
I accidentally electronically sent my mortgage payment to my association and ny association payment to my mortgage company. I am now short on my mortgage and don’t have any extra money to pay towards it. The horrible customer service at …
If I could give them 0 stars I would. DO NOT MOVE INTO ANY RESIDENTIAL THAT THEY ARE IN CHARGE OF. The association fee is absurd but they dont take care of their residents. Potholes everywhere despite them sending emails that they will take …
I think Lisa is just terrific. Whether proactively informing us know of goings-on, or reactively when I need to contact her for whatever issue. She is great.
Thanks to FSR for having her – and for sharing her with us!
Since Amanda B started working at FirstResidential our problem has finally been addressed. She is extremely knowledgeable and caring. I am truly grateful for her help in resolving our issue.
Elk Grove Illinois Location – Terrible service, never respond to emails, even when you copy management. The WORST and it is so rude not to respond to your paying customers. How do we get attention, CUSTOMER SERVICE is KING and you need to …
Cassendra Booker is our property manager. She is always professional, very caring and she will do her best to help us. She even contact after hours and keep us informed about the action plan. Entire team is very kind and caring to maintain our property in good condition.
I’d give 0 stars if it were possible. FirstResidential replaced our prior management company just recently and our building had a toilet on the top floor cause flooding to several units. First Res said they’d send an emergency team to help …
I would rate them negative but the lowest rating is 1 star. Judy Howells is unresponsive, I can’t say if she’s rude or not because she hasn’t returned my calls in 2 months. I would rather lose an appendage than deal with this abysmal company any longer.
Best property Management company and team in North America. I love working for this company.
Helen Fischer with FirstService Residential has been so helpful to us with navigating the rules for our clubhouse use during the pandemic. Her quick response to email questions is greatly appreciated and always helpful. Even though you …
Rose from First Service Residential is an outstanding professional. Her help is appreciated beyond words. She is always very knowledgable and quick to give a helping hand. Thank you, Rose!
Does not follow through on even the most basic duties of a management company. Does not record our tenant census info. Did not get access card to resident for over a month. Did not set up mailbox of resident. High staff turnover. They answer the phone at a central office but local managers do nothing.
This place does nothing when we call. We should report what we see. What a JOKE! I have been in contact with your terrible customer service dept. We have had icy rain. Not one sidewalk has salt so when I went to walk my dog I fell both my …
Our condo association was faced with a complete building renovation which required a special assessment for financing, major structural and scheduled repairs, and a by-laws rewrite to be current with the 2018 Illinois Condominium Act. The …
Called to get info regarding my clubhouse gym. The person had no available information and had to reach out to the property manager for my HOA. What is the point to contact First Service when they don’t have any information?! About a week …
FirstService became the manager for our Active Adult community of detached and attached homes after the developer turned the HOA to the residents. FirstService provided improved, responsive service compared to that of the management …
Wow where do I start? After reading the reviews it sounds like Helen Fischer should be running everything.
First of all we were trying to switch parking spots with another person in our …
FirstService Residential Illinois Elk Grove and Liz Teague is an exceptional property management company to work with. Our company, Gate Systems is responsible for the maintenance and service of the gated community known as Hawthorne Woods …
Mary Lynn Goedele is a phenomenal property manager with First Service Residential. She is incredibly responsive and attentive to home owners. She works incredible hard and is very thoughtful with helping the community thrive. She is able …
I deal quite a bit with Janice Avery, on site property manager at 211 E Ohio Street, Grand Ohio. She is always very helpful and responsive. If she does not have the answer immediatly, she researches and gets back to me quickly. It’s always a pleasure dealing with Janice.
Rhonda Allen of FirstService Residential is Fabulous, so helpful and brightens up my day!
They can’t do anything for your, they are rude and just tell you to email the board of directors. My neighborhood has gone to garbage since they began running the association. …
The management team and staff is the worst & stupid team I even worked with ,so I had to sold my property just wanted out of deal to them. They are my nightmares. I sold my house July 21. But they still charged me HOA Fee for August. I …
I am extremely pleased with the service that I received from Camille Cavazos! I was up against a deadline and needed immediate and reliable information from the HOA/ Board of Directors, and Camille made my needs her number one priority! In …
FSR removed lockboxes at the clubhouse that had our business card on the back. They don’t know where the lockbox and keys are and just said they don’t keep them. If they are planning to remove lockboxes that belong to particular units, they …
WORST WORST WORST property management company ever!!!We had water damage about 3 months ago from an exterior wall that has been letting in water when raining, that left us with an open wall inside our bedroom, that at this moment has not …
I’ve served on condo boards for over 30 years and have never worked with a better property manager than Kimberly Hart of FirstService Residential’s Elk Grove office. We’re a small association, yet Kim is as proactive and responsive as any …
Absolutely the least professional management company. We have serviced the building they manage and to date our invoice has not been paid. Ms. Montiel keeps saying the check will be mailed but we are now almost two months later and the …
This review is related to the Property Manager Julianne Jackson of the Belvedere Management Office. She is always prompt to respond to our requests as owners and willing to help. She also does it in a friendly and efficient manner.
they pick on you if you give them a hard time! they look for anything just to write you up!example we got written up for having a leach in the back of the house for my service dog
The worst property management company in the industry and it’s not even close. If you are a condo board and looking to hire First Service Residential, DO NOT DO IT. In fact, RUN the opposite way. You have been warned. I’m sure I will …
I’ve been trying to dispute a charge for no COI since October 2021, which current COI at that time does not expire until 11/7/21. I sent a dispute email (I also attached my new COI) on 10/26 as per recommendation when I called and I …
We moved into our new home at One Museum Park East this summer time. The building is very well maintained. The property manager Ms. Katelin Dorsey is professional and responsible. She replied my email quickly and helped to solved the issues I had. We are very satisfied. Thank you Katelin! Thanks First Service Residential!
This review is specifically regarding one of the First Service Residential employees, Helen Fischer. As a communty association manager of the Carillon Community in Pingree Grove, Helen stepped up and helped one of the residents with the …
Judy Howell “manages” our building in Lake Forest. Ive yet to call and speak to her, summer hours or voicemail. She is unresponsive and rude. Our building hasn’t had its 98”windows cleaned in over 8 years and our building is a hot mess. The …
At 2700 N Hampden Court, we have a very good Property Manager, Colleen Negron of FirstService Residential. She outshines the previous PMs with her display of condo experience, knowledge, skills, professionalism and follow-up. She’s thorough with the newer young owners and shows patience and direction with the others. Way to go, Colleen.
I have been waiting over a year to receive approval to build a simple patio. Every time I call it’s “someone will call you in 24-48 hours” and I never hear back. This is customer neglect and absolutely inexcusable …
I never write reviews. But this guys take the cake. Absolutely terrible service. Been dealing with an issue for MONTHS now, not one return call from the property manager. No assistance at all. Called over 10 times with the same excuse …
The HOA where I live has caused about half of our neighbors to move in a 2 yrs time. …
Casey Frankle at FirstService Residential is wonderful to work with. She is very quick to respond to my emails and questions and is extremely helpful. If she doesn’t have the answer she will take that extra step to help if she can. She is very pleasant and easy to communicate with.
I would give zero if I could.
I’ve been trying to get in contact with Steve Mast over the phone to discuss the …
Lisa and team manage the building which I live in, she is very responsive and professional. I appreciate her quickness to reply to all my queries in a timely and efficient manner. Her solutions to problems are always appreciated. Thank you FirstService Residential for your continued excellent management services.
I’ve never had great service from any property management company in the past. FirstService and especially Helen Fischer have exceeded all of my expectations. I appreciate the attentiveness and willingness to help. All of my questions and …
Uninterested and rude customer service while feeling like a victim.
Beware of not receiving your Security Deposits back and of, “customer service “, deferring you right back to your building’s management in a never ending loop.
Many, besides myself, have had issues like these at, Edgewater Plaza.
Rose Hasan of FirstService Residential Illinois (Chicago) does a masterful job communicating with us as a community and handling — with poise and grace — the many challenges of relations with residents. Rose makes herself available …
Our community, Carillon at Cambridge Lakes in Pingree Grove, is managed by First Service Residential. I am extremely pleased with the professional service that we receive through First Service Residential and especially the community …
We live at Hawthorn Woods Country Club in Illinois, and Elizabeth Teague has been our Property Manager for the last 12 years. Over this time span, Liz has been so amazing! She is incredibly responsive, thorough, and sincere. She is like …
Do I even have to give them a star?! How about – 10 starts.
Them, Oh, let me look into that for you….
Oh, I will get back to you on that…. …
I absolutely LOVE this area.. and if it wasn’t for Helen Fisher, the Property Manager at The Carillon of Cambridge Lakes, I wouldn’t even know where to begin. Helen Fisher of FirstService Residential has been extremely helpful and has shown …
Rhonda Allen of FirstService Residential does it all – from doing everything needed to run a large luxury building to helping with arranging private events and even notarizing documents she does it and more.The best part is she does everything with a smile and makes it look absolutely effortless!
As a new owner at the Condos of Northbrook Court, I have had great interactions with the Property Manager, Deborah Nixon. On four different occasions, she has helped me navigate issues within the complex and my apartment in a swift and …
We recently moved my parents to a First Residential Property managed property (1211 S Prairie Ave)! It was an amazing experience from beginning to end. Rhonda Allen is the assistant property manager and went above and beyond to support us …
I’ve worked with FirstService Residential as an HOA board president for over a year now. Our Association located in Fulton Market is fortunate to have a world-class on-site Property Manager in Mark Costa. Property Managers have a difficult …
I have worked with First Service Residential IL for many years. I have always thought they were the most professional team with their practices. Kathleen Dormin at 30 W Oak has always been amazing to work with. She is always smiling when we meet and it is nice to see she CARES about her building and tenants as if they were her family.
We are renting–for the second time, now in a different unit–at the Chandler building (First Service Residential) in Lakeshore East, Chicago. Geneva Everett (building manager) is fabulous! in fact, she helped us find a new rental in the …
These people are horrible literally no help at all with anything. They honestly don’t care about their residents at all like why even work for a job that requires u take care of people when you don’t like doing it. Almost everyone in my …
I have lived at my condo for 13 years and Colleen Negron is hands down the best property manager I have ever had. Her attention to detail is second-to-none, and she is always available when you need her. Any questions I ever have never go …
I recently joined the board of our HOA and started to work with our rep from FirstService Residential, Alicia Mosier-Smith, for issues related to our grounds and landscaping. She has been extremely receptive and responsive to any emails or …
It was like pulling teeth to get the information we needed to confirm the process for selling our condo. While the people I spoke to were friendly I never received complete details of what needed to be done, and my buyers had a very …
Katelin Dorsey with FirstService Residential in Chicago is hands down one of the best property managers I have ever worked with as a Realtor in Chicago. She was incredibly quick in responding to any questions or concerns my clients had and …
The absolute worst company I have ever dealt with in my life and I’ve been through many Companies as them ,we have been promised our refund checks from the deconversion of our building months ago at 21 kristin drive, and we have still not …
Colleen Negron at FirstService Residential is the best! She is quick to help, respond to emails or calls and always pleasant!
If you are buying a Condo unit and your building uses this company for their HOA or you are a condo association looking to find an HOA company I highly suggest reading this post. …
FirstService Residential and Kathleen Dormin are phenomenal to work with! They are extremely detailed, professional, thorough, and easy to work with. Kathleen responds quick and is always available to help when needed. Any contractor, homeowner, building, or association would be lucky to work with them!
I believe that FSR, when it does anything, does it for their convenience. I was a board president while FSR was our property manager. The property managers changed constantly, and they even left us for 3 months without a property manager! …
Worst HOA service in Illinois..
I am a tenant, but the HOA we had before was good. Gave the same respect …
Our property manager at 30 E Elm is fantastic! Amy and her team have been incredibly helpful to us throughout our apartment update project. We know that a construction project puts a lot of extra work on the manager and team. Despite our …
First Service Residential is the property manager for our community. I’m extremely pleased with the service we receive. Our property manager, Elizabeth Teague, is efficient and responsive. Whenever I reach out to her, she responds the same …
I have been living in our multi-unit residential building in the South Loop for over 4 years. FirstService Residential Illinois has been managing our building and I have found the staff to be absolutely wonderful. Everyone is responsive …
I’ve been living at a FirstService Residential Illinois managed building for four years now and have always been impressed with the communication and thoughtfulness of the management team here. …
First Service Residential is the property manager of River North Commons, where I’ve had a terrific experience living for the past year. In particular, I’ve had a terrific experience with Andrea King, the property manager on site. She’s …
Colleen Negron, with FirstService Residential, is wonderful to work with! She is very responsive and organized.
Colleen Negron at FirstService Residential has been Manager of our building since October 2019. Colleen has taken time to understand the issues regarding our building and problem solve. She really acts like the residents are her …
Rhonda Allen of FirstService Residential property management company is Fantastic at helping me and my family. She always Brightens up my day!
I am the president of an HOA that hired First Service. I am not an angry resident that was fined etc. This company’s level of incompetence and negligence is beyond compare. Do yourself a favor and never use this company. I can’t stress this enough. They are the worst run organization I’ve ever come across.
Colleen Negron at FirstService Residential Illinois is my property manager, and she is amazing! She doesn’t miss a single detail and is so kind and thoughtful.
The building I’ve lived in for over 20 years is in shambles the outside awning has been ripped apart for probably 2 years now they don’t salt when it snows you pay a high monthly assessment I pay on time every month and for that the reward …
Colleen Negron the Property Manager at 2700 N Hampden Ct is the best manager to date. FirstService Residential and 2700 Hamden CT is lucky to have such a good employee! 5 stars.
Colleen Negron from FirstService Residential is responsive and always happy to help. She made our move into the building easy and has been just as helpful across the past 6 months.
Rose Hasan from FirstService Residential is the most professional, respectful, intelligent manager Chicago has to offer. She has a graceful way of finding a solution to every problem. Rose is always ready to charismatically assist. She does everything with a smile! I am very happy to have her as a manager.
It’s been a pleasure working with Colleen Negron, Building Manager with FirstService Residential Illinois. Through the total renovation of our unit, she answered all our questions and helped us manage the logistics of scheduling trades. Would have been much more challenging without her help!
Colleen Negron has been a great property manager for me and my roommates. FirstService Residential has always been able to keep up with everthing and provide great service to us at our appartment.
Our Property Manager Colleen Negron at FirstService Residential Illinois does a 5 star job over at 2700 N Hampden Ct, Chicago, IL. No matter the issue, big or small, Colleen has always been there to help our unit and family out.
I have found Colleen Negron with First Service Residential to be incredibly professional and attentive to all residents needs. She goes out of her way to make sure the building is running smoothly and efficiently.
I have been an owner at 2700 Hampden in Chicago for over 20 years & Colleen Negron with FirstService Residential has been the best manager to date. She is friendly, quick to respond, knowledgeable & has excellent communication skills. In a …
Colleen Negron the Property Manager from First Service Residential handles my property in Chicago with a great deal of professionalism expertise and efficiency. I am very grateful for her every input as I do not live in the USA.
I’ve had great experience with FirstService Residential managing our ~100-unit condo building in Chicago. Our Property Manager (Colleen Negron) does a fantastic job managing not only the day-to-day operations, but large capital projects as well.
I’ve lived at 2700 N. Hampden Ct for almost two years now and have had the pleasure of working with Colleen Negron at FirstService Residential for any and all building related needs. She’s very quick to reply, always available to come down and talk to and an overall lovely human. I’m thankful to have her working here!
I’ve worked with First Service Residential for a few years now. Our property manager, Colleen Negron, has done a great job for the building by making sure everything runs smoothly and that all residents stick to the rules and regulations.
Our building in Lincoln Park is managed by FirstService Residential. Their representative Colleen Negron is the manager for our property, and she has been instrumental in keeping our building in the best possible shape and keeping owners …
FirstService Residential is a joy to work with, Colleen Negron is always will to help all residents with their questions and issues. When there are issues in my unit she will always have a contact to reach out to. She is very helpful all the time!
If I could give this management company -000 🌟 stars, I would. I’ve lived in my subdivision for over 22 years and this management company is NOT responsive to the residents’ needs. Since June 28, 2022, I’ve called the management company …
Our property manager, Colleen Negron, has always gone above and beyond for all my needs. She is friendly, responsive, professional, and such a huge asset to all our residents. Also, all the staff here at 2700 N Hampden Court through FirstService Residential have all been amazing! I am happy to call this place my home 🙂
I wish I had read reviews of this company before we purchased our condo. Several phone calls and emails are ignored. Every issue we have ever had has had to be escalated to the regional manager in order to get addressed. Even then, barely …
This is Antonio Carbajal sharing a review of our on-site Building Manager, Colleen Negron.
Colleen has been our building manager for more than 3 years now, and I could not …
Kimberly was such a great help! She confirmed clearance of my property transfer (seller-to-buyer) after a discrepancy in wrongly submitted paperwork, and she also walked me through setting up my online profile to be able to make payments. …
Over the years, we have had several property managers for our condominium in Lincoln Park, Chicago.
Colleen Negron from FirstService Residential Illinois is hands down consistently …
Our property is managed by Colleen Negron at FirstService Residential, and she is a true asset to our association. She always goes above and beyond to meet the needs of our residents, as well as our four-legged residents! Most recently, …
FirstService Residential has a wonderful team at 2700 N Hampden Court. Our property manager, Colleen Negron, goes above and beyond in every situation and is friendly, knowledgeable, and truly worthy of five star recognition. Not only is she …
I cannot say enough good things about the First Service Residential property manager, Laura Gedzius, at the Gold Coast Galleria (111 W Maple St). When I moved in two years ago, she helped me to find a reputable contractor to put an in-unit …
Since my move here, my experience has been wonderful and this is because of the staff particularly Colleen, Jose, Iris and Jasmine of the FirstService Residential. Colleen is very attentive to the needs of the residents. She has helped me a …
My building has used FirstService Residential for our property management for several years. Through them, we have had good property managers. But the last few years, we’ve had the pleasure of working with Colleen Negron, who goes above …
Property manager Meaghan Bollenberg did not call in the 48hr timeframe which company promised. When I did get her on the phone she was rude and combative. Landscape company broke my sliding patio door and she wants to just wash her hands of …
FS Residential has managed my building in Four Lakes for about 1 year. Throughout the year it has been difficult to get a response regarding issues like broken elevators, needing a new building key, and chimney/smoke issues. Most of the …
If I could I would have given a zero! We decided not to renew our contract with First Residential. Our contract is up 6/30. Since we made the decision, they have dropped the ball on everything since we aren’t renewing. Our insurance policy …
Lisa Malishkevich, our Property Manager at The Constellation, is wonderful. She is reliable, friendly, welcoming, knowledgeable, responds to residents emails promptly, follows through on projects, knows the business. Since she started …