Those who run/manage/operate LifeLine in Woburn, MA have MAJOR ATTITUDE PROBLEMS that need SERIOUS ADJUSTMENTS! I’ve NEVER come across people who are so rude and ignorant…..
THE FACILITY I AM AT CONTRACTS WITH LIFE LINE PRINCIPALLY FOR CHAIR-CAR SERVICE FOR A PATIENT POPULATION OF OVER 200+. THE CONTRACT IS AWARDED TO THE COMPANY THAT RETURNS THE HIGHEST COMMISSION TO THE FACILITY. …
The customer service for this company is extremely rude, unprofessional and unhelpful. To think these people are allowed to give assistance to people in need is mind blowing. I will never give my business to them again.
Billing department needs a lot of improvement. Put on hold, disconnected, put on hold again for Brittany, disconnected again. Third just rang & rang. Great way to conduct business
nothing like a suprise medical bill for $5,300 from an ambulance company you didn’t choose. I would have ubered and tipped the guy $1K to run red lights to the hospital. …
Needed a Wheelchair van for a Dr appointment for my mom who lives in a nursing home and they were not able to transport. With 24 hour notice Lifeline was able to do it! I was able to ride with my mom as well!
Always making excuses for being late. I call, they say an hour. An hour passes, I call, they say 20 minutes. And then every 20 minutes thereafter I call, it’s another 20 minutes. Until I speak with a manager, nothing gets done, unless its …
I’ve worked for them for a few years now and have nothing but good things to say about the company. Good pay, good benefits, new ambulances and the best equitpment. The owner actually cares about the people. The head of HR Joe has been there for me numerous times. Best place I’ve ever worked for hands down.
They are a horrible service. My mom is in a rehab center and needed to be transferred to a hospital, they would not transfer her to the hospital we needed her to go to because they claimed that it was too far. However, they transferred …
The hospital arranged for transport to rehab facility, so I didn’t really have any choice. Not only were they late, but the vehicle seemed to be old and in serious need of new shocks. The distance to the rehab facility was 37 miles, but …
My brother was transported by 2 of your staff from Brigham & Women’s Hospital to central Maine. When the ambulance arrived, they hauled my brother from the gurney to a stair chair, despite him being in a semi-comatose state, to get him in …
This review based upon a recent drop-off/pick-up for a family member – we called to notify dispatch that the family member was ready to be picked-up. They said it would be an hour or more wait, that they were “over booked.” Well, whose …
We were required by the hospital to use ambulatory services to transfer from the hospital to an outpatient facility due to “liability concerns”. They did not need to administer medications or monitor vital signs on this transfer. They were …
I have tried to resolve a balance billing issue for four years. My Anthem insurance paid the allowable amount and my explanation of benefits indicates a patient balance of 0.00. …
they send wrong bills don’t have the services ,
They always late and always find an excuse of beeing late…
HORRIBLE SERVICE 1 STAR IS TOO MUCH FOR YOU
Those who run/manage/operate LifeLine in Woburn, MA have MAJOR ATTITUDE PROBLEMS that need SERIOUS ADJUSTMENTS! I’ve NEVER come across people who are so rude and ignorant…..
THE FACILITY I AM AT CONTRACTS WITH LIFE LINE PRINCIPALLY FOR CHAIR-CAR SERVICE FOR A PATIENT POPULATION OF OVER 200+. THE CONTRACT IS AWARDED TO THE COMPANY THAT RETURNS THE HIGHEST COMMISSION TO THE FACILITY. …
If you set up a payment plan with them they’ll still send you to collections. Worthless incompetent billing department.
The customer service for this company is extremely rude, unprofessional and unhelpful. To think these people are allowed to give assistance to people in need is mind blowing. I will never give my business to them again.
Billing department needs a lot of improvement. Put on hold, disconnected, put on hold again for Brittany, disconnected again. Third just rang & rang. Great way to conduct business
nothing like a suprise medical bill for $5,300 from an ambulance company you didn’t choose. I would have ubered and tipped the guy $1K to run red lights to the hospital. …
Needed a Wheelchair van for a Dr appointment for my mom who lives in a nursing home and they were not able to transport. With 24 hour notice Lifeline was able to do it! I was able to ride with my mom as well!
Always making excuses for being late. I call, they say an hour. An hour passes, I call, they say 20 minutes. And then every 20 minutes thereafter I call, it’s another 20 minutes. Until I speak with a manager, nothing gets done, unless its …
I’ve worked for them for a few years now and have nothing but good things to say about the company. Good pay, good benefits, new ambulances and the best equitpment. The owner actually cares about the people. The head of HR Joe has been there for me numerous times. Best place I’ve ever worked for hands down.
I would leave 0 stars if possible.
They charge multiple times for each invoice and the notices never stop coming.
Awful, awful company!!!
They are a horrible service. My mom is in a rehab center and needed to be transferred to a hospital, they would not transfer her to the hospital we needed her to go to because they claimed that it was too far. However, they transferred …
The hospital arranged for transport to rehab facility, so I didn’t really have any choice. Not only were they late, but the vehicle seemed to be old and in serious need of new shocks. The distance to the rehab facility was 37 miles, but …
If I had the opportunity to show a lesser score, I would…
I wasn’t in the vehicle (plate 463) yet what happened was not only uncalled for, …
My brother was transported by 2 of your staff from Brigham & Women’s Hospital to central Maine. When the ambulance arrived, they hauled my brother from the gurney to a stair chair, despite him being in a semi-comatose state, to get him in …
This review based upon a recent drop-off/pick-up for a family member – we called to notify dispatch that the family member was ready to be picked-up. They said it would be an hour or more wait, that they were “over booked.” Well, whose …
We were required by the hospital to use ambulatory services to transfer from the hospital to an outpatient facility due to “liability concerns”. They did not need to administer medications or monitor vital signs on this transfer. They were …
I have tried to resolve a balance billing issue for four years. My Anthem insurance paid the allowable amount and my explanation of benefits indicates a patient balance of 0.00. …