LifeWise Health Plan of Washington is a leading health plan for individuals in Washington state. LifeWise offers individuals competitive plans that … See more
Read More| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
7001 220th St SW, Mountlake Terrace, WA 98043
the worst?
Good coverage
Great insurance
A joke of an insurance company
WORST COMPANY EVER!!
Horrific, unacceptable customer service.
THEY SUCK
WORST customer service ever!
It was Delicious
Super pricey and lousy plan. I’m screwed for a year too. What was i thinking?
Have been on hold for 1 hr 19 min and haven’t even spoken to anyone yet. What?!?!
Paying my bill on time and getting cancelation notices. Hours of time getting no where
Im a customer with them and its impossible to get any customer service with them. I have been on hold for over an hour and haven’t spoke to a real person once yet.
Not very good plan
Terrible coverage for customers in rural areas. Unfortunately, we are stuck with them until we can afford to move.
I have tried everything to get questions answered and issues resolved. No one from this company can give me a straight answer. Very disappointed!
Can’t get my ID card, have been on hold for 2.5 hours….going to try again tomorrow. Very frustrated….
Three hours on hold then clicked off. They will not accept payment via my credit card online. Terrible
Customer service was helpful, explained the process. Claims resubmitted.
Have to love a company that will send you a nice letter saying “We don’t cover your county anymore.”
Tried to get in touch with company and nobody will answer the phone. They seem to forget that they are in the customer service industry and without customers they wouldn’t be in business
Poor customer service. They can’t even find my account and their online system is non-functional.
Husband retired this year, just took. Covid test love our plan.
The worst insurance company I have taken.
Looking to make sure there is something in your procedure they will not cover.
I could not be more disappointed! The complexity in understanding health insurance or getting any benefit should be criminal.
Obama lied and health insurance died!
We need to allow insurance companies to cross state lines.
Their website is down and you can’t get ahold of anyone on the phone. So I got canceled due to there inability to run a business.
I’m still waiting for last year’s tax credit to be applied. It’s been a month without my coverage and meds.
Currently have been on hold for 21 minutes with sign of getting an answer, I miss my previous health insurance carrier , premera is 1000x better.
Customer service doesn’t really know the ins and outs of my plan and they won’t allow me to talk to anyone else. They can only read from the script in front them. It’s so frustrating.
Have tried calling every day for the past two weeks, can’t reach anobody. Been on hold for up to an hour and a half. Insanely bad customer service. Can’t pay my bill or receive my ID cards.
No customer service whatsoever as well as fraudulent charges on my account they will not remove. So frustrating!
Seriously, run far and run fast from this company. Terribly coverage. Insane premiums. Hideous, rude customer service. My guess is they wish we’d all die from some disease with a treatment that they’d refuse to recover – except then they’ve have no one to rob blind.
Just got my insurance not sure if it is any good or not …I know I had an issue and had to wait on hold for like 3 or 4 hours to talk to someone…was beginning to wander if any one actually worked there
This is the worst insurance company I’ve ever had to deal with.
I wouldn’t wish them on anyone. They have no clue about
customer service. I’m 65 years old and these people are the
most incompetent I have ever, ever dealt with.
Garbage coverage at sky high prices, insurance companies are nothing more than human misery profiteers, they serve no purpose other than to gouge the public for ridiculous profits. That’s the reason we pay the most in the word for …
If I could give them negative stars I would.
They literally ignored my demand to cancel my plan. …
Sent me bills with no member id number, the very same member id number you would need to sign up online so you can pay your bill.
Calling them won’t do you any good either…
This company sucks.
Health plans through wa health exchange are way to expensive for those of us who arent low income. Hard to get good service using the secure message feature.
Horrible. We call this Insurance Company DeathStupid.
Horrible. Can’t access account online…wont recognize my user/password. Can’t reach them by phone…was kept on hold forever so finally gave up. Would rather go without insurance than pay for this scam of a company.
Was shocked to read others reviews here..almost as if its a completely different insurance company I’ve been dealing with. They have been nothing short of amazing..literally saved my life, owe this company my life..if this company reads there own reviews Thank you from the bottom of my heart
Their dental plan covers nothing for adults. It only covers dental work for children under the age of 19. You need to read the fine print.
I was shocked at their lack of customer service! I was put on hold and transferred constantly – they seem to have no actual knowledge of the company they work for. Once associate actually told me their online payments have been charging …
If it were possible to rate them as zero stars I would. When I first signed up, they mixed up my account that I had just made with my mother’s inactive old account(which they reactivated for some reason) from years ago (I was covered under …
Horrible health insurance! 6 grand for deductable. Until then, I have to pay full clinic price in order to see a dermatologist..for possible skin cancer on my scalp! I can’t afford that, and paying my monthly health insurance bill on top of it..which is almost 200$
The worst! After confirming, TWICE, coverage was provided, I get a bill saying the doctor was not in network. Followed all procedures including appeals (with names of the rep confirming coverage) and still they deny coverage. Terrible health plan. BEWARE!!!
They have so far taken $800.00 out of my account, and I’m not even sure they are a legit business. No one responds to my email, no one will answer my phone calls, I am honestly without words. How can this place treat paying customers in …
I had no option but to post 1 star. 1 star is too good for this company. I believe this is a scam company. I cancelled after one payment. On multiple occasions, I called and was on hold for several hours. I was never able to get through, the phone just rang, for hours.
I had an extremely frustrating experience with Health Plan Finder screwing up my start date. It was a process that went on for over 6 months trying to get it fixed. However, everyone at LifeWise was amazing. They were always helpful, kind, …
LifeWise works closely with Seattle Cancer Care Alliance and UW Medical Center. This was crucial for getting quick approvals for timely life-saving treatments. Customer service was very kind and helpful during very trying portions of my treatment.
Horrible company!
Had health insurance with them which barely covered anything at a high premium. …
Lifewise will not accept my check from my business account…a first for me…their automated system did not accept my credit card…..
well folks, it’s been awhile dealing with this today, so my first impression …
Spent two hours waiting to talk to a rep to cancel this horrible company from covering me and my daughter. Only to have it tell me the office is now closed and to call back another time. …
I signed up on line 12/14/19. Have had no one send or contact me since. I tried several days for hours to get someone to take me of hold and talk to me. Hasn’t happened yet. Luckily I haven’t received a bill or been able to pay them yet. …
When are we going to stop allowing insurance companies to own us. I have to purchase medical ins. because of age and health issues. I pay more than one third of my income for this,They have the worst customer service, and phone service. I …
0 stars. This is the most absurd experience I’ve had with an insurance company. Their customer service is beyond ridiculous. Wait times are insane, and once you get through nothing gets accomplished. Lifewise took our money and now they …
They cancelled my insurance because their own system went down for direct deposit. They didn’t tell me. Instead I started receiving bills in the mail and doctors telling me I can’t be seen anymore. I can’t get ahold of them – I’ve spent …
Continued, nearly constant, issues with their Billing Department.
Absolutily no way to contact the Billing Dept directly.
Instead one has to go through CS, repeatedly, ad-nausium, and still get no …
I started thinking Lifewise was actually a scam! I paid for my insurance coverage, never received ID cards. I’ve called multiple times and was on hold for hours. When I finally spoke with someone they were extremely rude and ended up …
If I could give this company a – 5 I would !!! This is without a doubt the WORSTE costumer service i have ever experienced !!!! They are seriously rude, unresponsive, and will hang up on you without second thought !!! I have talked to at …
DO NOT GET INSURANCE THROUGH LIFEWISE. ZERO STARS. DON’T DO IT. It is not worth it. I am canceling as soon as I can.
They are charging me for months I was not covered by them. I have never received …
I have been attempting to get coverage for myself and my wife since April and it is now October. The issues are still not resolved. The website is constantly leading to 404 errors, I’ve been charged incorrect amounts numerous times, I’ve …
Went into the ER for damaged ankle they said that I had a nondisplaced fracture. And i was sent to another doctor for follow up and he told me that I had a sprained ankle I could sure use that $4000
I agree with another poster who said 1 star is too good for them. I called customer service and was on hold for 1 hour and 29 minutes before having my call answered. The lady on the phone was not nice and didn’t help me at all. I made my …
How do you give a company a 5 Negative Star Review? Their complete lack of customer service is astonishing! I have been trying to set up an automatic payment since they stopped using the system they had before which worked for over 20 …
This company is the worst at everything except taking your money. I highly suggest emailing the Washington insurance commissioner’s office with any unresolved issues so hopefully they will be held accountable. They have lost me as a …
I’ve been on hold for a total of 6 hours in the past week. They gladly accepted my $1200 last month, but I never received any cards. I finally spoke to someone who said they’d send cards and gave me an ID number – however, it’s the ID …
It is very difficult when you do not receive an invoice and then receive a very vague email about a late payment without any breadcrumbs or information on how to fix it. Then when you go to call them they make you chase down the right …
Terrible!!! I pre-payed for my policy as suggested by the exchange, and later canceled my policy before the start date. I paid through their website, yet they have no record of ever receiving payment, and cannot look it up by the payment …
This was a horrible experience. First it was very expensive. I applied to this insurance because I lost my health insurance when I lost my full time job. I applied, talked with people from the company, got a heath insurance card and was …
I’m a UW student and my insurance plan is covered by LifeWise. Last year I had a car accident and was hospitalized in California for 2 weeks. My bill was over $200,000 and LifeWise paid almost all the bills without requesting a payback. I …
Paid my bill on time. As soon as the next billing cycle began (so a full month before the due date) they charged my card without my authorization, and I had never given permission to even store a card.
If i could rate it lower i would. Expensive, does not communicate well and basically said my insurance wasnt active but two months later i receive a bill for nearly 800 dollars saying it was active all of a sudden and they refuse to change …
Like some other reviewers…canceled plan without warning because apparently I failed to upload documentation. Never received a notice, never received a warning. I paid my bill, and then found out (a month and a half into my plan) that I no …
Less than 1 star. This health plan will charge you every month 200+$, and say they’re giving you health care coverage and then when you go see a Dr. they send you a bill for that dr visit and not show that you paid the copay at the visit …
My step-dad was in a terrible accident that left him fighting for his life for 6 weeks in the ICU. He ultimately did not survive the accident. He had faithfully paid his Likewise premiums- they were set up on autopay, so Lifewise even …
This is actually a ZERO rating, One star rating is too high for this company. Do not waste your money or time dealing with these people.
My wife switched insurance and went on Medicare 03/01/2020. WE notified LifeWise …
Anyone looking for new insurance with open enrollment beware of LifeWise! I have Lifewife and for over 4 weeks if a doctor tries to sent out a verification of insurance they are told I don’t have coverage even though I do. After weeks and …
I can’t even begin to describe how horrible a company this is- a TOTAL rip off! Do not waste your money. I specifically signed up for my plan because it covered “women’s wellness” appointments. Then, to my surprise, when I went to see an …
It is ridiculous for a entire company to close on July 5th. That is not a Holiday. It is highly unprofessional to not be open during regular banking hours! …
Customer service does the bare minimum. We pay more than $1400 a month for our family of 5 with $6000 individual deductibles. Even though they have a lot of providers it’s hard to find ones that are accepting new Lifewise patients. In …
To get any work done you need a pre authorization..they will not give it to you. They will drag it out and everytime you talk to someone you are starting over and you get told something different everytime. Its simple fillings, I am going …
Website is a joke. Deny legitimate claims. How do they get away with doing business in Washington?
BEWARE! Once I canceled our plan, “conveniently” all of our claims for the entire year were readjusted to where we all of the sudden they are claiming we now owe more money on most of them.
I was sent an invoice for 2023 that I never signed up for (having not had a LifeWise account since 2021 and any attempt to call to see why this was, ending in endless transfers and being hung up on. They have an abysmal phone system that leads to transfers to dead ends where you are pushed back to the main customer service menu.
I’ve had Lifewise for about 10 years. It seemed to be working fine for routine care. But in the last year, they’ve gotten way behind on everything–I’m getting statements from doctor appointments in 2020 (it’s now 2022). My most recent …
This is the single worst company I’ve ever had the displeasure of dealing with. And if anyone is interested in a class action lawsuit, please contact me. …
Seek insurance else where many people in the reviews have stated how you need pre authorization. This is the worst insurance I have ever had and I’ve had a lot of insurance companies. Even their customer service agents agree with how terrible this company is.
Their non-functional website always errors out and times out on simple tasks such as requesting an ID card, etc. And it makes you wonder: …
I have never experienced such poor service and response. From denials of basic maintenance medications, to the refusal to cover a facility 40 minutes away so that an routine test would require a 5 hour round trip, and everything in between. …
The slowest portal you will ever use in your life. You’ll watch that buffer spin for 5 min every time you want to go to a new page. Won’t let me send documents. Took 3 weeks to find out my member ID. Still don’t know where my card is, they …